# Contact Hlayiso

> Get help with your account, billing, subscriptions, privacy, data deletion, or onboarding.

- Page: https://www.hlayiso.com/contact
- Updated: 2026-10-26

Breadcrumbs: [Home](https://www.hlayiso.com/) › [Contact](https://www.hlayiso.com/contact)

## How to reach us

- [General support: support@hlayiso.com](mailto:support@hlayiso.com) — Account help, billing questions, subscriptions, and general enquiries.
- [WhatsApp: +27 64 526 1203](https://wa.me/27645261203) — Message us on WhatsApp for help with your account, billing or the app.
- [Security: security@hlayiso.com](mailto:security@hlayiso.com) — Responsible disclosure and security-related communication.

## Company details

- Business name: Hlayiso
- Operated by: MHSquared (Pty) Ltd
- Registration number: 202486249807
- Jurisdiction: South Africa

## Delete your account and data

You can permanently delete your account and all associated personal data at any time.

- **In the app:** Go to Settings → Account → Delete Account.
- **By email:** Send a request to [support@hlayiso.com](mailto:support@hlayiso.com?subject=Account%20Deletion%20Request) with the subject "Account Deletion Request".

Deletion removes your personal information, learning progress, quiz results, AI chat history, subscription data, and Snap images. It is permanent and is processed within 30 days.

## Billing and subscriptions

For subscription, payment, refund, or account-access help, email [support@hlayiso.com](mailto:support@hlayiso.com).

- **Web:** Settings → Account → Subscription, or email us.
- **Google Play:** Google Play Store → Subscriptions.
- **Apple:** Settings → Apple ID → Subscriptions.
- **Refund window:** 3 days for monthly plans or 7 days for yearly plans.

## Response times

- General support: within 24 hours on business days.
- Billing and refunds: within 48 hours.
- Account deletion: within 30 days.
- Security reports: acknowledged within 48 hours.

## Related pages

- [About](https://www.hlayiso.com/about)
- [Privacy Policy](https://www.hlayiso.com/privacy)
- [Terms and Conditions](https://www.hlayiso.com/terms)

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