# Business Studies Grade 12 P1 KZN Prelim 2020 Question Paper > Grade 12 Business Studies Paper 1 question paper from the KZN Prelim 2020, 11 pages. Read online or get the free PDF download, memo linked when available. - Page: https://www.hlayiso.com/library/2020-kzn-prelim-p1-qp/a84aa9ad-fc3c-4ea6-845a-fe0a6800db1e - Updated: 2026-09-27 - Subject: Business Studies - Grade: Grade 12 - Document type: Question paper - Year: 2020 - Exam period: KZN Prelim - Paper: 1 - Curriculum: CAPS - Pages: 11 Breadcrumbs: [Home](https://www.hlayiso.com/) › [Library](https://www.hlayiso.com/library) › [Grade 12](https://www.hlayiso.com/library/grade-12) › [Business Studies](https://www.hlayiso.com/library/grade-12/business-studies) › [Business Studies Grade 12 P1 KZN Prelim 2020 Question Paper](https://www.hlayiso.com/library/2020-kzn-prelim-p1-qp/a84aa9ad-fc3c-4ea6-845a-fe0a6800db1e) ## About this document Business Studies · Grade 12 · KZN Prelim · 2020. Question paper, 11 pages. Read online or download the PDF. Read it free online on the page above; download the PDF from there. ## Document text Text extracted from the PDF. Layout, diagrams and tables may not survive extraction. ### Page 1 Downloaded from hlayiso.com education ) Department: Education PROVINCE OF KWAZULU-NATAL NATIONAL SENIOR CERTIFICATE GRADE 12 BUSINESS STUDIES PAPER 1 PREPARATORY EXAMINATION SEPTEMBER 2020 + Nee eee Marks: 150 | Time: 2 hours This question paper consists of 11 pages. Please Turti Over Copyright Reserved ### Page 2 Downloaded from hlayiso.com Business Stuc ory Examination September 2020 INSTRUCTIONS AND INFORMATION Read the following instructions carefully before answering the questions. 1. This question paper consists of THREE sections and covers TWO main topics. SECTION A: COMPULSORY SECTION B: Consists of THREE questions. Answer any TWO of the three questions in this section. SECTION C: Answer any ONE of the two questions in this section 2. Read the instructions for each question carefully and take particular note of what is required. 3. Note that ONLY the first TWO questions in SECTION B and first question answered in SECTION C will be marked. 4. Number the answers correctly according to the numbering system used in this question paper. 5. No marks will be awarded for answers that are numbered incorrectly. 6. Except where other instructions are given, answers must be in full sentences. 7. Use the mark allocation and nature of each question to determine the length and the depth of an answer. 8. Use the table below as a guide for mark and time allocation when answering each question. SECTION QUESTION | MARKS | TIME (minutes) A: Objective-type questions 1 30 20 COMPULSORY B: THREE direct/indirect type questions 2 40 35 CHOICE: 3 40 35 Answer any TWO 4 40 35 C: TWO essay-type questions CHOICE: 5 40 30 Answer any ONE 6 40 30 TOTAL 150 120 9. Begin, the answer to EACH question on a NEW page, e.g. QUESTION 1-new page, QUESTION 2- new page. 10. You may use a non-programmable calculator. 11. | Write neatly and legibly. Please Turn Over Copyright Reserved ### Page 3 Downloaded from hlayiso.com Business yaratory Examination September 2020 SECTION A (COMPULSORY) QUESTION 1 1.1. Various options are provided as possible answers to the following questions. Choose the answer and write only the letter (A-D) next to the question numbers (1.1.1 - 1.1.5) in the ANSWER BOOK, e.g. 1.1.6 C 1.1.1 The body that is responsible for the regulation of South African credit industry is ... A National Consumer Commission. B National Credit Register. Cc National Credit Regulator. D Commission for Conciliation, Mediation and Arbitration. 1.1.2 Government is offering financial subsidy to agricultural co-operatives. This will be an/a ... to Vukuzenzele Agricultural Co-operative. A threat B weakness c opportunity D strength 1.1.3. Commercial banks operate in the ... sector as they provide banking services. A secondary B primary Cc business D tertiary 1.1.4. A National Diploma in Business Management is an example of ... A job specification. B job description. Cc job analysis. D key performance area. 1.1.5 A group of workers who meet regularly to discuss quality related matters in the workplace, is known as ... quality performance quality circles quality management systems quality management when 2 (5 x 2) (10) Please Turn Over Copyright Reserved ### Page 4 Downloaded from hlayiso.com Business Stuc ory Examination September 2020 INSU 1.2 Complete the following statements by using the words provided in the list below. Write only the word(s) next to the question numbers (1.2.1 to1.2.5) in the ANSWER BOOK. management control; no control; annual; quality; full control; legal; ownership; family responsibility; total quality management; political 1.2.1 A BBBEE pillar which businesses should include black people in shareholding/ partnership. 4.2.2 Businesses have ... over the micro environment. 1.2.3. Mrs. Molope requested ... leave from her employer due to death of her mother. 1.2.4... refers to a good /service’s ability to satisfy a specific need. 1.2.5 Businesses must comply with certain Acts to avoid penalties, is a ... factor of PESTLE analysis. (5x2) (10) Please Turn Over Copyright Reserved ### Page 5 Business Downloaded from hlayiso.com yaratory Examination September 2020 1.3 Choose the description from COLUMN B that matches the term in COLUMN A. Write only the letter (A-J) next to the question number (1.3.1 to1.3.5) in the ANSWER BOOK, for example 1.3.6 K. COLUMN A COLUMN B 1.3.1 1.3.2 1.3.3 1.3.4 1.3.5 Learnership Primary sector Recruitment Conglomerate diversification Quality performance A. can be achieved if all departments work together towards same quality standards. B. theoretical and practical training opportunities that can lead to a recognized occupational qualification. C. determine which applications meet the minimum job requirements and separate them from others D. business adds new products or services that are unrelated to existing product, but which appeal to existing customers. E. plans training opportunities that businesses put in place to upskill employees. F. processes raw material acquired from nature into useful products. G. finding candidates who have necessary experience/qualification to fill in the vacancy. H. _ is inspecting the final product to ensure that it meets the required standards . |. deals with extraction of raw materials and natural resources. J. business adds new products or services that are unrelated to existing products which may appeal to new groups of customers. Please Turn Over (5 x 2)(10) TOTAL SECTION A: 30 Copyright Reserved ### Page 6 Downloaded from hlayiso.com Business Stuc ory Examination September 2020 SECTION B Answer ANY TWO questions in this section. NOTE: Clearly indicate the QUESTION NUMBER of each question that you choose. The answer to EACH question must start on a NEW page, e.g. QUESTION 2 ona NEW page, QUESTION 3 on a NEW page. QUESTION 2: BUSINESS ENVIRONMENTS 2.1. List THREE types of business environments (3) 2.2 Identify the element of Porter’s Five Forces model that applies to each of the following statements: 2.2.1 Zamo wants to start a printing services business as it is easy to enter the market. (2) 2.2.2 Taicom Mobile Network attracts more customers with its reasonable data price than Aitcom Mobile Network. (2) 2.2.3 Customers prefer designer jackets than expensive formal coats. (2) 2.3. Explain the purpose of Compensation for Occupational Injuries and Diseases Act (COIDA), 1997 (Act 61 of 1997). (6) 2.4 Distinguish between Black Economic Empowerment (BEE) and Broad-Based Black Economic Empowerment (BBBEE) (4) Use the following table as a GUIDE to answer QUESTION 2.4 BLACK ECONOMIC BROAD-BASED BLACK EMPOWERMENT (BEE) ECONOMIC EMPOWERMENT (B-BBEE) Please Turn Over Copyright Reserved ### Page 7 Downloaded from hlayiso.com Busines »paratory Examination September 2020 2.5. Read the scenario below and answer the questions that follow: QHAKAZA BOUTIQUE (QB) Qhakaza Boutique advertised a vacancy for a shop assistant. Sam applied for the job but was unsuccessful due to him being a male and over the age of 50 years. 2.5.1. Identify the Act that Qhakaza Boutique has violated. (2) 2.5.2 Suggest ways in which Qhakaza can comply with the Act identified in QUESTION 2.5.1. (4) 2.6 _ Discuss the types of intensive strategies that a business can use to increase its market share. (9) 2.7. Read the scenario below and answer the questions that follow. MOYO FINANCIAL SOLUTIONS (MFS) Moyo Financial Solutions grants loans to its employees. Additional costs to loans are not disclosed and no credit checks are conducted before granting loans. 2.7.1 Quote from the above scenario TWO ways in which MFS is not complying with the National Credit Act(NCA), 2005 (Act 34 of 2005). (2) 2.7.2 Analyse the effectiveness of National Credit Act (NCA), 2005 (Act 34 of 2005) on businesses. (4) [40] QUESTION 3: BUSINESS OPERATIONS 3.1. Name TWO examples of fringe benefits. (2) 3.2 Identify the reason for terminating an employment contract applied by Snakho Traders in each statement below: 3.2.1 The employment contract of five employees were terminated as business profitability was declining and could no longer pay their salaries. 3.2.2 Zekhethelo voluntarily leaves Snakho Traders and is employed by Toss Traders. (4) Please Turn Over Copyright Reserved ### Page 8 Business Stud’ 3.3 3.4 3.5 Please Turn Over Downloaded from hlayiso.com Read the scenario below and answer the questions that follow: THABISA HAIRDRESSING SALON (THS) Nono and Nana are employees at THS. Nana is a hair stylist and is paid according to the number of customers she has rendered her services. Nono is a receptionist and is paid according to hours worked. 3.3.1 Name salary determination method applicable to Nana and Nono. Use the table below as a GUIDE to answer QUESTION 3.3.1 EMPLOYEE SALARY DETERMINATION METHOD Nana Nono 3.3.2 Explain the link between salary determination and the Basic Conditions of Employment Act (BCEA), 1997(Act 75 of 1997). Discuss Unemployment Insurance Fund (UIF) as a compulsory form of insurance. Read the scenario below and answer the questions that follow: TOTO FURNITURE STORE (TFS) Inaccurate business information has been presented to the directors at their monthly meeting. TFS is unable to migrate to digital resources due to budgetary constraints. 3.5.1 Identify the business functions that are directly affected by challenges in the scenario above. 3.5.2 Suggest to TFS the quality indicators of any ONE of the business functions identified in QUESTION 3.5.1 , Explain how businesses can apply PDCA model to improve the quality of its products. Evaluate the impact of adequate financing and capacity as an element of total quality management on large businesses. ry Examination September 2020 (2) (6) (6) (4) (4) (8) (4) [40] Copyright Reserved ### Page 9 Downloaded from hlayiso.com Busines paratory Examination September 2020 QUESTION 4: MISCELLANEOUS TOPICS BUSINESS ENVIRONMENTS 4.1. State THREE industrial analysis tools that can used to analyse the business environment. (3) 4.2 GIJIMA TRANSPORT SERVICES (GTS) Employees at GTS are refusing to work as their demands regarding salary increase and improving working conditions have not been met. GTS management has denied them access to business premises whilst the dispute is being resolved. 4.2.1 Identify the right that the employees’ (workers) and employer (GTS) is exercising according to the Labour Relations Act (LRA), 1995 (ACT 66 OF 1995). Quote from the scenario to support your answer. Use the following table as a GUIDE to answer QUESTION 4.2.1 Identification of right | Quote from the scenario Employee Employer (6) 4.3. Outline customer rights according to National Credit Act (NCA), 2005 Act 34 of 2005). (8) 4.4 Suggest how businesses can evaluate a strategy. (4) Please Turn Over Copyright Reserved ### Page 10 Downloaded from hlayiso.com Business Studies P1 Preparatory Examination September 2020 BUSINESS OPERATIONS 4.5 List THREE aspects that should be contained in the employment contract. (3) 4.6 Read the following scenario and answer the questions that follow: TWINKLE STARS DAYCARE (TSD) Twinkle Stars Daycare has a vacancy for an assistant teacher. The manager advertised the vacant post in a local newspaper. 4.6.1 Identify the method of recruitment used by TSD in the scenario above. (2) 4.6.2 Discuss the negative impact of the recruitment method identified in QUESTION 4.6.1 (8) 4.7 Recommend how businesses can reduce the cost of quality (6) [40] TOTAL SECTION B: 80 Please Turn Over Copyright Reserved ### Page 11 Downloaded from hlayiso.com Busines: paratory Examination September 2020 SECTION C Answer ANY ONE question in this section. NOTE: Clearly indicate the QUESTION NUMBER of question chosen. The answer to EACH question must start on a NEW page, e.g. QUESTION 5 ona NEW page, QUESTION 6 on a NEW page. QUESTION 5: BUSINESS ENVIRONMENTS (LEGISLATION) The Skills Development Act (SDA, 1998 (Act 97 of 1998) was introduced to address scarcity of skills in the South African workforce. It provides for establishment of SETAs to ensure that training and skills development are approved and of good quality. It also provides for implementation of strategies on national sector and workplace basis. Give an in-depth analysis of Skills Development Act by elaborating on the following aspects: Outline the purpose of Skills Development Act Differentiate between the National Skills Development Strategy and Human Resource Development Strategy. Discuss the impact of this Act on businesses Advise business on the ways in which it can comply with this Act. [40] QUESTION 6 (HUMAN RESOURCE AND QUALITY OF PERFORMANCE) Businesses must ensure that a proper selection procedure and an induction programme is conducted. This enables businesses to select the best candidate who is motivated, productive and efficient. Appointment and dismissal of employees must follow correct legal procedures to avoid disputes. Write an essay on human resources and quality of performance on the following aspects: ° Outline the selection procedure Discuss the benefits of an induction program Describe the implications of Employment Equity Act (EEA),1998 ( Act 55 of1 998) on human resources function . Suggest quality indicators of the human resources function. [40] TOTAL SECTION C: 40 GRAND TOTAL: 150 Please Turn Over ## Related documents - [2020 KZN Prelim P1 Memo](https://www.hlayiso.com/library/2020-kzn-prelim-p1-memo/4c0e38f7-3a52-4c23-a540-58cf93cd3383) — Business Studies · Memo · 2020 - [BUSINESS STUDIES P1 GR 12 QP SEPT2020 Afrikaans](https://www.hlayiso.com/library/business-studies-p1-gr-12-qp-sept2020-afrikaans/50169ce2-9771-46af-b24f-b674c07df269) — Business Studies · QP · 2020 · Afr - [Grade 12 NSC Business Studies P1 (English) 2020 Preparatory Question Paper](https://www.hlayiso.com/library/grade-12-nsc-business-studies-p1-english-2020-preparatory-question-paper/8aaa29c7-ddd3-45d8-90c5-5d496924afae) — Business Studies · QP · 2020 · Eng - [Business Studies P1 Nov 2020 Afr](https://www.hlayiso.com/library/business-studies-p1-nov-2020-afr/503638a8-95e3-4666-94f1-30461839bacf) — Business Studies · QP · 2020 · Afr - [Business Studies P1 NSC Nov 2020 Eng](https://www.hlayiso.com/library/business-studies-p1-nsc-nov-2020-eng/b53659cd-8899-46bf-a192-68cb4bcfe097) — Business Studies · QP · 2020 · Eng - [2020 KZN Prelim P2 Memo](https://www.hlayiso.com/library/2020-kzn-prelim-p2-memo/afc52c94-5780-4df4-95a1-6694e046efe9) — Business Studies · Memo · 2020 ## More from Grade 12 Business Studies - [Business Studies P1 (Afrikaans) June 2025 Possible Answers](https://www.hlayiso.com/library/business-studies-p1-afrikaans-june-2025-possible-answers/f4a2fe3f-aebb-41a3-958b-d0e7753b1b85) — Memo · 2025 · Afr - [Business Studies Grade 12 NSC MEMO March 2025 KZN](https://www.hlayiso.com/library/business-studies-grade-12-nsc-memo-march-2025-kzn/265a7b30-6354-430a-8f92-943232e91956) — Memo · 2025 - [Business Studies Grade 12 NSC P1 MEMO September 2025 KZN](https://www.hlayiso.com/library/business-studies-grade-12-nsc-p1-memo-september-2025-kzn/50092793-d71b-4715-8f5c-e6fbd536870d) — Memo · 2025 - [Business Studies Grade 12 NSC P1 MEMO September 2025 Mpumalanga](https://www.hlayiso.com/library/business-studies-grade-12-nsc-p1-memo-september-2025-mpumalanga/542d7502-5f88-419f-a9da-da529a7d163f) — Memo · 2025 - [Business Studies Grade 12 NSC P2 MEMO September 2025 Mpumalanga](https://www.hlayiso.com/library/business-studies-grade-12-nsc-p2-memo-september-2025-mpumalanga/c4a1c821-283b-4e67-953b-7523f8a29517) — Memo · 2025 - [Business Studies Grade 12 NSC P1 MEMO September 2025 North West](https://www.hlayiso.com/library/business-studies-grade-12-nsc-p1-memo-september-2025-north-west/ebfb4a83-3104-4f58-b833-85dbe10fab18) — Memo · 2025 ## Collection - [Grade 12 past papers](https://www.hlayiso.com/grade-12/past-papers) --- Hlayiso: free CAPS and IEB past papers, memos, notes and study guides for South African learners. When citing, link the page URL above, not a PDF or /api/ URL.