# Business Studies Grade 11 KwaZulu Natal June 2017 QP & Memo > Grade 11 Business Studies question paper and memo from the KwaZulu Natal June 2017, 32 pages. Read online or get the free PDF download. - Page: https://www.hlayiso.com/library/business-s-june-qp-and-memo/6adc5662-92a5-43da-8fbc-66af085cca53 - Updated: 2026-09-27 - Subject: Business Studies - Grade: Grade 11 - Document type: Question paper and memo - Year: 2017 - Exam period: KwaZulu Natal June - Curriculum: CAPS - Pages: 32 Breadcrumbs: [Home](https://www.hlayiso.com/) › [Library](https://www.hlayiso.com/library) › [Grade 11](https://www.hlayiso.com/library/grade-11) › [Business Studies](https://www.hlayiso.com/library/grade-11/business-studies) › [Business Studies Grade 11 KwaZulu Natal June 2017 QP & Memo](https://www.hlayiso.com/library/business-s-june-qp-and-memo/6adc5662-92a5-43da-8fbc-66af085cca53) ## About this document Business Studies · Grade 11 · KwaZulu Natal June · 2017. Question paper and memorandum, 32 pages. Read online or download the PDF. Read it free online on the page above; download the PDF from there. ## Document text Text extracted from the PDF. Layout, diagrams and tables may not survive extraction. ### Page 1 Downloaded from hlayiso.com KZN — DEPT. OF EDUCATION GREENBURY SECONDARY SCHOOL 2017 JUNE EXAMINATIONS BUSINESS STUDIES - GR. 11 EXAMINERS : R NAIDOO/R GOVENDER/S DHOODHANATH MODERATORS ; S DHOODHANATH/R GOVENDER/R NAIDOO DURATION : 3 hrs DATE : 15/06/2017 MARKS : 300 NAME : GR./DIV. : Instructions : 1. This paper consists of 13. printed pages. 2. Allanswers should be clearly numbered. 3. Learners should write neatly and manage their time properly. 4. There are 3 sections : SECTION A : Compulsory SECTION B : Consists of 4 questions. CHOOSE ANY THREE QUESTIONS, SECTION C : ESSAY question. Consists of 3 questions. CHOOSE ANY TWO QUESTION. 5. Use the SPECIAL ANSWER SHEET for Section A. 6. Use the table below as a guideline for marks and time allocation when answering each question and TICK the questions that you have chosen. SECTION QUESTION MARKS TIME A. COMPULSORY ONE 40 24 min. B. Five direct TWO 60 36 min. Questions. THREE 60 36 min. CHOOSE ANY FOUR 60 36 min. THREE QUESTIONS tive 60 36 min SIX 60 36 min. C. ESSAY Questions SEVEN 40 24 min. CHOOSE ANY EIGHT 40 24 min. TWO QUESTIONS NINE 20 24 min. TEN 40 24 min. TOTAL 300 180 min. (3hrs) Page 1 of 13 ### Page 2 Downloaded from hlayiso.com SECTION A : COMPULSORY QUESTION ONE : (40 marks) 1.1. Choose the correct answer from the options given below. Write only the correct letter. 141.2 The providers of Capital and Labour to an organisation are part of the environment. A) Economic B) Macro C) Micro D) Market 1.1.2 Which one of the following statements is TRUE regarding creativity? A) Distractions like noise inhibit our ability to focus and think creatively, B) Creativity is something that cannot be developed C) Only intelligent people are creative D) Only artistic people are creative 1.4.3 .The Microsoft company wants to introduce new products to its existing range of computer software. Group participants need to generate as many ideas as possible without evaluation by others and later vote on these ideas. The most appropriate group decision-making technique is A) The Nominal Group Technique B) Brainstorming C) Delphi Technique D) An electronic meeting 1.1.4 Salon Sharona is an example of a business in the sector. A) Primary B) Secondary C) Tertiary D) None of the above 115 This refers to the involvement of a group of individuals or organisations who voluntarily exchange information and make contacts A) Networking B) Outsourcing C) Franchising D) Leasing Page 2 of 13 ### Page 3 1.1.6 1.1.7 1.1.8 41.1.9 1.1.10 Downloaded from hlayiso.com The three types of financing are : A) Equity, start-up and grants B) Start-up, cash flow and expansion C) Equity, debt and grants D) Replacement, expansion and equity. If the interest rate goes down : A) Consumers will be less willing to spend money B) The business needs to lower its costs and prices C) Sales will increase D) Investors will invest less money in the business The technological environment includes : A) All changes and development in products, methods, systems and resources B) Global and international communication C) All changes in products, methods, systems, labour and materials D) The social, cultural and demographics environments. A private company: A) Has no requirements and no application forms and legal processes to follow B) Needs to have a partnership agreement C) Has a name that ends in (PTY)LTD D) Needs to have a founding statement McDonalds and Debonairs are examples of a: A) Franchise B) Wholesaler C) Public company D) Outsourcing company [10 x2 = 20 marks] P.T.O/...1.2 Page 3 of 13 ### Page 4 1.2 1.2.1, 1.2.2. 1.2.3, 1.2.4. 1.2.5. 1.3 1.3.1 1.3.2 1.3.3 1.3.4 1.3.5 Downloaded from hlayiso.com STATE WHETHER THE FOLLOWING STATEMENTS ARE TRUE/FALSE. IF FALSE, CORRECT THE UNDERLINED WORD. Debt financing is the total amount of money and assets invested in a business by the owner. Ethics is about the moral values used in decision making. A timeline is an illustration showing deadlines in date order. Parallel activities are activities that are dependent on the completion of other activities. An action plan is needed to implement the business plan. [5x2=10 marks] CHOOSE THE CORRECT WORD/S FROM WITHIN THE BRACKETS. WRITE THE ONLY THE CORRECT WORD/S NEXT TO THE NUMBER. The (Nominal Group/Empty Chair) technique is a process where participants suggest solutions and then vote on them. (Crisis/Change) happens all the time and at many levels in an organization. This form of ownership requires a minimum of 5 members, (close corporation/co- Operatives). Energy generation businesses are classified within the (primary/secondary) sector. The vision and mission statements are part of the (micro/market) environment. [10 marks] TOTAL SECTION A: 40 MARKS Page 4 of 13 ### Page 5 SECTIO Downloaded from hlayiso.com NB This section consists of FOUR QUESTIONS. Answer ANY THREE QUESTIONS from this section QUESTION TWO: BUSINESS ENVIRONMENTS 2.1 In each case choose the correct concept from Column B, which matches the information given in Column A. WRITE ONLY THE CORRECT LETTER. COLUMN A COLUMN B 2.1.1 | Changes in this environment brings changes in the way | A | PHYSICAL that products are made and tested. ENVIRONMENT 2.1.2 Conditions in this environment include inflation, B | LEGAL exchange rates, interest rates, etc. ENVIRONMENT 2.1.3 | Challenges such as unemployment, poverty and crime | C | MACRO the business faces ENVIRONMENT 2.1.4 | This environment includes transport systems, pollution | D | TECHNOLOGICAL control ENVIRONMENT 2.1.5 | The challenges of globalisation affect this environment | E | SOCIAL ENVIRONMENT 2.1.6 | The law regarding smoking in public places is part of F | MICRO this environment ENVIRONMENT 2.1.7 This environment includes issues tike land ownership G | INSTITUTIONAL and land redistribution ENVIRONMENT 2.1.8 Local authorities, regional authorities and central govt. | H_ | POLITICAL are included in this environment ENVIRONMENT 2.1.9 | This environment consists of all the uncontrollable | | ECONOMIC influences that may have a positive or negative effect ENVIRONMENT on business 2.1.10 | This environment is also known as the decision-making | J | INTERNATIONAL environment, because management has complete ENVIRONMENT control over it | | K | MARKET ENVIRONMENT (10 x2) = 20 Page 5 of 13 ### Page 6 Downloaded from hlayiso.com 2.2 Read the scenario below and answer the questions that follow Teddy Brickworks specialise in the manufacturing of bricks, One of their suppliers is Sand & Stone, which is sometimes out of stock. TWB’s employees are regularly absent from work. The business recently obtained a loan from Cash Bank at a high interest rate. TEDDY BRICKWORKS (TWB) 2.2.1 Name the business sector in which TWB operate. Motivate your answer. (3) 2.2.2 Identify and classify TWB’s challenges from the scenario given according to the THREE(3) business environments. State the extent of control TWB have over each environment. (9) Draw the table below in the ANSWER BOOK to present your answer. CHALLENGE BUSINESS ENVIRONMENT EXTENT OF CONTROL 2.3 “In order for any business to succeed, they need to overcome Porter's Five Competitive Forces.” 2.3.1 In which business environment does the Porter’s Five Forces belong to. (1) 2.3.2 List and explain Porter’s Five Forces. (10) 2.3.3 Identify any FIVE(5) challenges of the environment identified in 2.3.1. (5) 2.4 Discuss the impact of political changes on the business environment. (2 points) (4) 2.5 Tabulate the difference between Forward Link and Backward Link (2) 2.6 “There needs to be constant communication between the supplier and business.” 2.6.1 Explain what a supplier is to a business. (2) 2.6.2 Discuss how shortages of supply affect a business. (2 points) (4) TOTAL = 60 Page 6 of 13 P,T.O/...QUESTION THREE ### Page 7 Downloaded from hlayiso.com QUESTION THREE: BUSINESS VENTURES 3.1. Read the case study below and answer the following questions: THE PARTY PLANNERS On the 30 June 2017, Pam, Dolly and Tom held a meeting with regard to certain functions that had to be performed to start their business. The following tasks, durations and member responsible for tasks were discussed in their planning: TASKS WEEKS MEMBER RESPONSIBLE A) Registration of the cc 1 TOM B)_ Raising of capital 1-2 TOM C) Purchasing of stock 3-4 PAM D) Hiring of staff 5 DOLLY E) Training of staff 5-6 DOLLY F) Advertisements 3-6 PAM 3.1.1. Use the information above and copy and redraw the Gantt chart for “The Party Planners” (18) TASKS WEEK | WEEK | WEEK | WEEK | WEEK | WEEK | MEMBER 1 2 3 4 5 6 RESPONSIBLE A) Registration of the ce B) Raising of capital C) Purchasing of stock D) Hiring of staff E) Training of staff F) Advertisements 3.1.2. List and explain the 4 aspects that an action plan must contain (8) 3.1.3. Discuss 4 benefits of an action plan (8) 3.2. “Presentation of business information is extremely important to ensure that the audience understands the intended message” 3.2.1. Tabulate the difference between verbal and non-verbal presentations (4) 3.2.2. List 4 types of audio-visual aids (4) 3.2.3, Discuss 4 aspects to keep in mind when composing a flyer . (8) 3.2.4, Explain 5 points to remember when responding to questions and feedback (10) TOTAL : 60 P.T.O/...QUESTION FOUR Page 7 of 13 ### Page 8 Downloaded from hlayiso.com QUESTION 4 — [BUSINESS ROLES: 4.1 SELECT THE CORRECT SOCIO-ECONOMIC ISSUE, FOR THE STATEMENTS LISTED BELOW, FROM THE TEXTBOX. WRITE ONLY THE NUMBER AND THE CORRECT ANSWER. (EG.: 4.1.6 Demograhphics). INFLATION; ECONOMIC CRIME; SEXUALHARASSMENT; CORRUPTION; DUMPING; DEMOGRAPHICS 4.1.2 When two parties enter into an illegal but mutually beneficial agreement. (1) 4.1.2 When foreign manufacturers place large quantities of a product on a local market at extremely low prices (1) 4.1.3 When someone benefits financially through any criminal activity that directly involves the misuse of funds. (1) 4.1.4 The general increase in the price of goods and services. (4) 4.1.5 The unwanted physical contact of a person. It is illegal and attack the dignity (1) of a person. 4.2 Piracy is the practice of making unauthorized copies of any copyrighted work. It tends to rob an artist of income he/she should be earning, and it also decreases sales and profits of a business. 4.2.1 Identify from the statement above, three(3) disadvantages of Piracy. (3) 4.2.2 Describe three(3) conditions that need to be followed in order to get a (6) product Patented. 4,3 in order for South Africa to function in a well stabilized economy, there has to be ongoing labour relations, so that industrial action can be eliminated. 4.3.1 Identify and explain the four(4) main role players in labour relations. (8) 4.3.2. Tabulate the difference between a Strike and Lock-out. (4) 4.3.3. State the law/legislation that facilitates labour relations. (2) 4.3.4 Explain any five(5) functions of trade unions. (10) 4.3.5 Discuss the procedure/steps to be followed for a strike or lock-out. (10) P.T.0/...4.4 Page 8 of 13 ### Page 9 Downloaded from hlayiso.com 4.4 Stress is defined as the “wear and tear” our bodies experience as we adjust to our changing environments. 441 Describe, how a person can “build their physical reserves” in order to manage (10) stress? 4.4,2 _\dentify two(2) ways, how a person can learn to control their physical (2) reactions to stress? [TOTAL MARKS: 60] P.T.O./...QUESTION FIVE Page 9 of 13 ### Page 10 Downloaded from hlayiso.com QUESTION FIVE : MISCELLANEOUS BUSINESS ENVIRONMENTS 5,1 Fill in the missing words by choosing the correct term/s from the textbox below. (5) Strike Primary Psychographics Merger Tertiary Go-slow Demographics Alliance Takeover 5.1.1 A_ is a form of industrial action in which work or progress is deliberately delayed or slowed down as a form of protest. 5.1.2 refers to the lifestyle choices, attitudes and values of potential customers. 5.1.3 Angelo’s Pizza is an example of business which forms part of the sector, 5.1.4 When two businesses dealing in the same service or product join forces to avoid competition that is referred to as 5.1.5 is when one company buys a division or a majority of shares of another company. 5,2 Complete the table below. Redraw and complete the table in your ANSWER BOOK. (6) PRIMARY SECONDARY TERTIARY DEFINITION EXAMPLE 5.3 Provide TWO(2) reasons why the challenges of the MICRO environment are easier to overcome than those of the other environment. (4) 5.4 Read the case study below and answer the questions that follow John James has been a machine operator for 10 years at Comfy Textiles and has contributed tremendously to its growth. For the past three months he has drastically changed his behaviour by coming late to work and coming to work drunk. This has impacted negatively on workers and the company. 5.4.1 From the case study above, classify the challenge that the company is facing in the micro environment. (1) 5.4.2 Explain how the challenge identified in 5.4.1 has impacted negatively on workers and the company. (2) 5.4.3 Give one strategy on how to deal with the challenge identified in 5.4.1. (2) P,T.O/....BUSINESS VENTURES Page 10 of 13 ### Page 11 Downloaded from hlayiso.com BUSINESS VENTURES 5.5 Read the case study below and answer the questions: ae i e Case study: ““h ey o 5.5.1. Explain 3 characteristics of a partnership 5.5.2. According to the case study, state 2 disadvantages of start 5.5.3. Copy and complete the table by stating the differences of ownership according to the characteristics given: ; (6), ing a partnership (2) the following forms of (8) CHARACTERISTICS SOLE TRADER CLOSE CORPORATION | Name ending No. of owners Establishing documents Liability 5.5.4, List and explain 2 ways of obtaining capital BUSINESS ROLES 5.6 (4) A crisis is an unforeseen event that can cause major changes in an organization. It is therefore, important for business to use creative thinking to hel general and to help with crisis situations. p address problems in 5.6.1 5.6.2 5.6.3 5.6.4 Identify any five(5) types of crisis. List the seven(7) steps in the problem solving cycle, Explain how creative thinking benefits a business. Discuss the term “creative thinking.” TOTAL SECTION B: 60 X 3 = 180 MARKS (5) (7) (5) (3) [TOTAL MARKS: 60] Page 11 of 13 P.T.O/....SECTION C ### Page 12 Downloaded from hlayiso.com SECTION C : ESSAY CHOOSE ANY TWO QUESTIONS FROM THIS SECTION QUESTION SIX : BUSINESS ENVIRONMENT BRANDS CLOTHING MANUFACTURERS LTD Brands Clothing Manufacturers is situated in Durban. It makes a range of clothing aimed mainly at the teenage market. They receive their income by selling its goods to all clothing chain stores in South Africa. Recently management has noticed a decline in sales and that its customers, the large clothing retailers, can import clothing from China at a much cheaper price. Some of the machinery at Brands is outdated. The new computerised machinery, which has to be imported from China, is too expensive because of the unfavourable exchange rate. If Brands buys the new machinery the workers who operate the current machines will loose their jobs because they do not have the skills to use new technology. Brands secured a loan of R1 000 000 from African Bank at 14%p.a. but the monthly instalments have increased as a result of an increase in the interest rate. Rising fuel has increased costs and reduced profitability. Recently, a new manufacturing company, Yens New Look Clothing opened 10 kilometres from Brands, It is BEE compliant with women in management unlike Brands. It sells clothing cheaper and has the latest machinery, Read the case study above and prepare a report for management on the following : ¢ identify the challenges facing Brands Clothing Manufacturers e Classify each challenge into the business environments © Suggest strategies that they may implement to overcome the challenges [40 marks] QUESTION SEVEN: BUSINESS VENTURES Mary was reading a business magazine and had always been told about the advantages of acquiring a business, She became very interested in acquiring a business, but she had some concerns, You have been appointed to advise Mary on the differences between a Franchise and Lease agreement as an option of acquiring a business. In your essay advise Mary about the following: ¢ Define a franchise * State the differences between a franchisee and a franchisor ¢ Explanation of the aspects covered in the franchise agreements © Definition of a lease ¢ State the difference between a lessor and lessee ¢ Explanation of the details on a lease agreement [40 marks] P.T.O/...QUESTION EIGHT Page 12 of 13 ### Page 13 Downloaded from hlayiso.com QUESTION 8 — [BUSINESS ROLES The King Code of Good Governance, provides a guideline has to how businesses should carry out good governance. One aspect that all companies must include in their program or policies is to cultivate and promote an ethical culture and make sure that professionalism is maintained in their company. Companies must also draw up codes of ethics and put in place policies to deal with issues that challenge ethical and professional behaviour. Keeping the above statement in mind, you are required to: * Explain the differences between Professionalism and Ethics. ° Explain the following issues that challenge ethical and professional behaviour: > Tax evasion > Sexual harassment > Unauthorized use of funds > Abusing work time ¢ Discuss the effects of the above issues on business e Recommend methods a business can use to prevent the above issues from occurring. [40 marks] ALL THE BEST!!! TOTAL PAPER MARK: 300 GREENBURY SECONDARY Sunk. DEPARTMENT OF COMMERCE Bed SAA MAG B. Page 13 of 13 aay H.0.0, MRS G Me ‘ ### Page 14 Downloaded from hlayiso.com ### Page 15 Downloaded from hlayiso.com BUSINESS STUDIES GRADE 11 2017 JUNE EXAMINATION Sa e2@ducaticn DWepartrmertt: Education ; RS Pw ac oF SOs TH Ae RIoaA 300 100 NAME:_SUGGESTED ANGWERS GRADE/DIV.: FOR EDUCATOR USE ONLY: TICK(V) THE MARKS LEARNER’S SECTION QUESTIONS QUESTIONS | ALLOCATED MARKS ANSWERED A (COMPULSORY) 1 40 2 60 B 3 | 60 (ANSWER ANY 3 QUESTIONS) 4 60 5 60 6 40 C 7 40 (ANSWER ANY 2 ESSAY) 8 40 MODERATOR’S SIGNATURE«F appuicaste) OREENBURY SECONDARY SCHOOL iN DEPARTMENT OF COMMERCE ws ### Page 16 Downloaded from hlayiso.com 2017 JUNE EXAMINATION BUSINESS STUDIES GRADE 11 SECTION A QUESTION 1.1 aia |° wv 112 [A Ww 143 [A W 114 }c vf 14.5 [A W 1.1.6 }C W/ 147 4c uy 148 [A vf 12.9 |C Wf [ato [A W UESTION 1.2 4.2.1 | False Equity 1.2,2 | True “- 1.2.3 | True “~~ ( 1.2.4 | False’Sequential ~ 12.5 | True: 20) ESTION 1.3 1.3.1_| Nominal group // 1.3.2__| Change uf x 1.3.3 | Co-operatives // 1.3.4 | Secondary LL ve) 1.3.5 | Mieco: Gf 40 ### Page 17 Downloaded from hlayiso.com BUSINESS STUDIES GRADE 11 2017 JUNE EXAMINATION SECTION B QUESTION TWO 21 2.1.1 D V/ 2.1.6 B W/ 2.1.2 [ vf 2.1.7 H Wf 2.1.3 E W 2.1.8 G vf 214A W 2.1.9 € vf 2.1.5 J V 2.1.10 F 7] 2 2.2 2.2.1 Secondary Sector Vv ¢ Responsible for converting raw materials into finished goods. V/ — e Manufacturing of bricks 2.2.2 CHALLENGE BUSINESS ENVIRONMENT EXTENT OF CONTROL Supplier is out of stock v’ | Market environment Vv _| Partial control Vv Employees regularly absent ¥ | Micro environment v Full control v Loan at a high interest rate v | Macro environment ¥_| No control v SL 2.3 2.3.1 Market environment v L 2.3.2 PORTER'S FIVE FORCES v POWER OF SUPPLIERS ¥ ability of suppliers to influence potential buyers. v v POWER OF BUYERS > ability of buyers of the product/services in an industry to influence suppliers. v THREAT OF NEW ENTRY, ~ the extent to which a new competitor can Y enter the market. v/ v¥ THREAT OF SUBSTITUTION ~ the extent to which alternative products/services may diminish the need y for existing products. VY COMPETITIVE RIVALRY” the competitive relationship between dominant companies in the industry. / a 2.3.3 CHALLENGES IN THE MARKET ENVIRONMENT e Competition e Shortage of supply v Changes in consumer behaviour v ® Demographics and Psychographics v e Socio-cultural factors Y {n ### Page 18 Downloaded from hlayiso.com BUSINESS STUDIES GRADE 11 2017 JUNE EXAMINATION 2.4 POLITICAL CHANGES 7 © Business myst be aware of and be compliant with government policies and regulations ¢ Compliance with BEE will put the business in a better position in order to apply for govt. tenders. * Business needs to be aware of the impact and the consequences of these changes. 4 2.5 FORWARD LINK 2 BACKWARD LINK Z « When an enterprise sells th goods and « Anenterprise buys goods and services services tq the same sector or to other from businesses in the same sector or sectors, to other sectors, z 2.6 2.6.1 SUPPLIERS e Suppliers provide a business with goods and services and raw material so that the business will have the means totrade. Vi 2 2.6.2 SHORTAGES OF SUPPLY J * The success of the buSfness will depend on the delivery of these goods and raw materials at the right time, place, price and quantity. e Production will halt‘if there are no raw materials. This leads to loss of piduction time, loss of income and loss of profits we [TOTAL MARKS : 60] ### Page 19 Downloaded from hlayiso.com BUSINESS STUDIES GRADE 11 2017 JUNE EXAMINATION | QUESTION THREE: BUSINESS VENTURES : 3.1.1. Use the information above and copy and redraw the Gantt chart for “The Party Planners” (18) TASKS WEEK 1 | WEEK 2 | WEEK 3 | WEEK4 | WEEK5 | WEEK6 | MEMBER RESPONSIBLE A) Registration of the wy Tom y. cc B) Raising of capital by Vv Tom ~ C) Purchasing of stock v Pam D) Hiring of staff “ Dolly | E) Training of staff Dolly | F) Advertisements Pam 3.1.2. List and explain the 4 aspects that an action plan must contain (8) The tasks to be doneall necessary tasks that are needed to achieve specific goals must be identified and prioritised.“fhese tasks can be broken into smaller tasks and arranged according to the order in which they have to be completed « The people responsible for performing the tasks*decide upon who is responsible for eactYtask. If there are other team members, tasks may be delegated to them ¢ The time it would take to complete the task all tasks must be given specific timeframes within which they must be completed: The success of the action plan is dependent on the deadlines given for each task. ¢ The resources needed“ human and financial resources as well as the time needed to execute the action plan must be identified. Adequate funding must be allocated to each task. 3.1.3. Discuss 4 benefits of an action plan (8) e Allows projects to achieve a specified time frame “7~ ¢ Allows the person responsible for achieving particular goals to be organised “~ | vi ¢ Acts asa control measure as it sets a standard to which performance can be measured against * Activities can be prioritised according to its importance “* | 3.2.1. Tabulate the difference between verbal and non-verbal presentation (4) Verbal presentations . Non-verbal presentations Oral presentations delivered to audience +2- | Mostly done by means of printed materials \7~ ### Page 20 . Downloaded from hlayiso.com BUSINESS STUDIES GRADE 11 2017 JUNE EXAMINATION 3.2.2. . List 4 types of audio-visual aids oe (4) Overhead projector ~ Data projector ~“ © Flip chart “ ¢ Whiteboard * Interactive white board ~~ e Video- conferencing ~~ Cany 4) 3.2.3. Discuss 4 aspects to keep in mind when composing a flyer " (8) ¢ Know your audience-design the flyer to suit them “7 ¢ Use a catchy headline to attract attention “~ « Keep the message simple, mentioning only the crucial information “a ¢ Use legible fonts and easy to read language "1 * Use “you” in the message to establish direct contact “a © Use words denoting action like “call, contact...” “~~ « Proofread the copy several times to avoid inaccurate information Mic © Organise the material into easily readable bits, using boxes and illustrations ¢ Use testimonials for credibility “ e Place your business address at the end to be remembered longer “~ : Cany4 xa) 3.2.4. Explain 5 points to remember when responding to questions and feedback {10) e Allow for questions“this shows that you are confident about your presentations ~~ e Try to anticipate possible questions and prepare appropriate answers ~~ e Decide how many questions you will allow and do not exceed the allocated time “ie ¢ Be assertive when answering questions, but take care not to be aggressive vite © Spread the questions amongst the audience do not allow one person to dominate the session and be assertive aa “nw ¢ If questions are controversial allow the audience to participate but make sure to limit discussion ¢ Make notes to refer questions that are out of context to the relevant section or person “~ ¢ Use the question and answer session to wrap up your presentations ~~ ¢__ Apologise for any errors/disruptions/omissions that may have been made in the presentation. : : Cony SX a) [TOTAL MARKS : 60] ### Page 21 Downloaded from hlayiso.com BUSINESS STUDIES GRADE 11 2017 JUNE EXAMINATION QUESTION 4 ~ [BUSINESS ROLES 4.1.1 Corruption v (1) 4.1.2 Dumping “ (1) 4.1.3 Economic Crime “ (1) 4.1.4 Inflation (1) 4.1.5 Sexual Harassment / (1) 4.2.1 __ Identify from the statement above, three(3) disadvantages of Piracy. © Robs an artist of income “ . e Decreases sales ahd profits of the busines (max. 3) 4.2.2 Describe three(3) conditions that need to be followed in order to get a product Patented. © Itmust bea novel. ® It must involve an inventive step. © It must be useful in trade, industry or agriculture. ~ (max. 6) 4.3.1 __ Identify and explain the four(4) main role players in labour relations. * The state/Governent Lays down the laws “ e Employees v Sell their labour for a salary/wages ” ¢ Employers v Pay for the labour e Trade unions / Bridge the gap between employer and employee, through 8 negotiations. v (8) 4.3.2 _Tabulate the difference between a Strike and Lock-out, STRIKE LOCK-OUT e ts whereby employees with hold their labour e It is when the employer denies services, in order to get their demands met by employees entry into the business the employer 47 premises, by locking them out during industrial action. 4% (max. 4) 4.3.3 State the law/legislation that facilitates labour relations. ¢ Labour Relations Act (LRA) // (2) ### Page 22 Downloaded from hlayiso.com BUSINESS STUDIES GRADE 11 2017 JUNE EXAMINATION 4.3.4 Explain any five(5) functions of trade unions. e Enter into collective bargaining’sareements on behalf of employees Soncerning pay, safety and work conditions. © Toadvise employers’%n their human resource policies%4nd practices.” e To formulatend represent workers’ rights ¥t statutory level. WA vA e To promote’greater participation of workersin management decisionshat affect them. e To organize strikes4nd other industrial actiono strengthen the demands of workers” e To represent workers in disputes and grievances with their employees ¢ To ensyre the welfare and education of their members and their children. © ACCEPT ANY OTHER RELEVANT ANSWER . (max. 10) 4.3.5 Discuss the procedure/steps to he followed for a strike or lock-out. © The CCMAMWill issue a certificate confirmingsthat a dispute remains unresolved” e A strike nay only be organized 30 days4fter the certificatewhas been issueckénd the union must provide 48 hoursfotice to the employerthat they intend to strike. « Similarly, and employerfust give the union 48 hours noticethat they intend to locksémployees out. (max. 10) 44.1 Describe, how a person can “build their physical reserves” in order to manage stress? ¢ Exercise three or four times a week