# Business Studies Grade 11 P2 2019 QP & Memo > Grade 11 Business Studies Paper 2 question paper and memo from the KwaZulu Natal June 2019, 22 pages. Read online or get the free PDF download. - Page: https://www.hlayiso.com/library/business-s-june-st-p2-qp-and-memo/0ffcc8b4-74b6-4db8-8636-19f13a6e25a7 - Updated: 2026-09-27 - Subject: Business Studies - Grade: Grade 11 - Document type: Question paper and memo - Year: 2019 - Exam period: KwaZulu Natal June - Paper: 2 - Curriculum: CAPS - Pages: 22 Breadcrumbs: [Home](https://www.hlayiso.com/) › [Library](https://www.hlayiso.com/library) › [Grade 11](https://www.hlayiso.com/library/grade-11) › [Business Studies](https://www.hlayiso.com/library/grade-11/business-studies) › [Business Studies Grade 11 P2 2019 QP & Memo](https://www.hlayiso.com/library/business-s-june-st-p2-qp-and-memo/0ffcc8b4-74b6-4db8-8636-19f13a6e25a7) ## About this document Business Studies · Grade 11 · KwaZulu Natal June · 2019. Question paper and memorandum, 22 pages. Read online or download the PDF. Read it free online on the page above; download the PDF from there. ## Document text Text extracted from the PDF. Layout, diagrams and tables may not survive extraction. ### Page 1 Downloaded from hlayiso.com Downloaded from Stanmorephysics.com ### Page 2 Downloaded from hlayiso.com SECTION A: COMPLUSORY QUESTION ONE it. 1.1.1. 1,1.2. 1.1.3. 11.4, 1.1.5. CHOOSE THE CORRECT ANSWER FROM THE OPTIONS PROVIDED. WRITE ONLY THE CORRECT ALPHABET NEXT TO THE NUMBER, FOR EXAMPLE: 1.1.6. B When people use past decisions to guide them in their decision making. A) Abstract thinking B) Routine thinking C) Casual thinking D) Unique thinking This is often done by one person or a member of senior management. A) Dictating B) Decision making C) Problem solving D) Delegating The right granted to an individual or group to market a business’s goods/services within a certain area: A) Franchise B) Patent C) Trademark D) Logo The amount of money that is essential to start a business: A) Deposits B) Investments C) Start-up D) inheritance An emergency or a dangerous social situation involving change: A) Anxiety B) Flexible C) Fear D) Crisis (5x2=10) 1.2. L2:1. 1.2.2. 1.2.3: 1.2.4. 1.2.5. SELECT THE CORRECT OPTION FROM THE WORDS WITHIN BRACKETS. The (Scamper Technique/ mind map) requires a person to ask directed questions regarding a problem in order to come up with new ideas. (Stress/ change) is the way the body reacts to situations that a person finds difficult to control. A (prospectus/ dividends) is a share of profits paid to shareholders of a company. (Ethical behaviour/ professional behaviour) refers to what is right/wrong/acceptable in a business. (Unlimited liability/ limited liability) is where there is maximum amount of money/ specific assets that are at risk if a business fails to meet its financial obligation. (5x2=10) P.T.O/ QUESTION 1.3 ### Page 3 Downloaded from hlayiso.com Downloaded from Stanmorephysics.com ### Page 4 Downloaded from hlayiso.com SECTION B ANSWER ANY TWO QUESTIONS FROM THIS SECTION QUESTION TWO: BUSINESS VENTURES 2.1. Identify the avenue of acquiring a business, (Franchise, Outsourcing, and Leasing), illustrated in each statement below: (6) 2.1.1. James hires a financial accountant frorn Unilever to audit his financial records every year. 2.1.2. Karen invest R 2 000 006 to open up McDonalds in the Eastern Cape. 2.1.3. Mason enters into an agreement to use a printing machine for five years for a fee. 2.2. Read the scenario below and answer the questions that follow: Teddy wants to start a garden service business. He is in need of a lawnmower. He decided, instead of buying a new one that he is going to lease one from Jimmy. Jimmy decided to allow Teddy to use the lawnmower for a period of 5 years. | 2.2.1. “The two parties to a lease agreement are the Lessor and Lessee.” Define who is the LESSOR and LESSEE in a lease agreement. (4) 2.2.2. Discuss the advantages of a lease for the lessee. (6) 2.2.3. Explain the contractual implications of a lease agreement/leasing. (6) 2.3. Read the scenario below and answer the questions that follow Five years ago Daisy opened up a beauty salon called “DAISY BEAUTY SALON”. The success of her business has led to an increase in her customer base. Due to this, Daisy has been feeling very stressed | | | and pressurised. She has decided to change her current form of ownership, as she realised that she requires more capital in order to expand her business. Her business is now called “DAISY’S BEAUTY SALON LTD”. 2.3.1. Identify the form of ownership that Daisy changed her business to? Motivate your answer by quoting from the scenario. (3) 2.3.2. List FIVE (5) characteristics of a sole trader. (5) 2.3.3. Discuss the details that a prospectus should include. (4) 2.3.4, Copy and complete the table below: ~ CHARACTERISTIC SOLE TRADER Name restriction a Liability Number of owners — Oc _ OO (40 MARKS} 4 P.T.0/ QUESTION 3 ### Page 5 Downloaded from hlayiso.com Downloaded from Stanmorephysics.com ### Page 6 Downloaded from hlayiso.com QUESTION FOUR: MISCELLANEOUS BUSINESS VENTURES 4.1, identify the form of ownership illustrated in each statement below: {10) 4.1.1. Steve is a successful baker who earns all of the profits. 4.1.2. Abe and Tim are running a sweetshop and they share all of their profits equally. 4.1.3. The Photo Studio Pty (LTD) does not allow the public to buy shares. 4.1.4. Mali NPC is involved in charitable work for the orphanage. 4.1.5. The government is the major shareholder in Transportation (SOC) Itd. 4,2. Discuss the disadvantages of outsourcing for a business. (6) 4.3, List FOUR details that must be included in a franchise agreement. (4) BUSINESS ROLES 4.4. identify the unethical business practice from the statements below: (8) 4.4.1. An advert placed by CELL C states that their prices are much more reasonable and lower than Vodacom’s. 4.4.2. George’s grocery store charging three times the price for his goods because he is the only store in the rural area. 4.4.3. A senior management who promises to promote a worker in return for sexual favours. 4.4.4, A manager using company money to pay a home Ioan. 4.5. List FOUR steps to the problem solving cycle. (4) 4,6. Discuss the importance of stress management. 4,7. “Tax evasion results in the government having less money to spend on the basic needs of the country. Honest tax payers suffer as taxes increase to recover the money from those that do not pay.” 4.7.1. Recommend ways a business can conduct regular payment of taxes in an ethical/professional manner. (4) (40 MARKS) P.T.O/SECTION C ### Page 7 Downloaded from hlayiso.com Downloaded from Stanmorephysics.com ### Page 8 Downloaded from hlayiso.com ### Page 9 Downloaded from hlayiso.com Downloaded from Stanmorephysics.com ### Page 10 Downloaded from hlayiso.com SECTION B ANSWER ANY TWO QUESTIONS FROM THIS SECTION QUESTION TWO: BUSINESS VENTURES Zo 2.1.1. Outsourcing “ 2.1.2. Franchise Zz 2.1.3. Lease agreement ~~ (6) 2.2.1. Z ; LESSEE LESSOR The person or business that pays to use the asset The person or business that allows the lessee to for a period of time. a pay to use the asset for a period of time, and receives the money. <= | x — 2.2.2. Discuss the advantages of a lease for the lessee. Mux (6, ° The lessee can obtain the uséof an expensive asset without a large financial outlay. e The asset can be returned when not needed. e The leasing company bears the risk Of obsolesce and repairs. e Most of the money is kept in the company‘instead of being spent on equipment. e Leasing payments are regarded as an operating expensé and are therefore tax deductible e The administration’ ot leasing is simple and quick. 2.2.3. Explain the contractual implications of a lease agreement/leasing. vx (6) e The contract is between the lessee“nd the owner of the asset © The lessee rent’ the asset for a period of time: e The lessee pays leasing charges to the lessor in regular instalments, usually monthly instalments. -~ 2.3.1. Identify the form of ownership that Daisy changed her business to? Motivate your answer by quoting from the scenario. (3) e Private Company. Her business is now called “DAISY’S BEAUTY SALON LTD”. 2.3.2. List FIVE (5) characteristics of a sole trader. Max (5) e Noname restriction ~ © Onlyoneowner ~ e® No document required * Registration with the local authority for tax purposes © ¢ Requires a small amount of start-up capital ~~ e The owner has a personal interest in the business e The owner does not need to share the profits with anyone a e Owner is motivated to earn more e Will be restricted in growth as only one person is providing capital — © The owner pays tax in personal capacity. This may lead to long-term cash flow issues a ### Page 11 Downloaded from hlayiso.com Downloaded from Stanmorephysics.com ### Page 12 Downloaded from hlayiso.com QUESTION THREE: BUSINESS ROLES 3.1. Identify the problem solving technique described in each of the following: (10) 3.1.1. Force-filed analysis technique a 3.1.2. Mind mapping <~ Ze 3.1.3. Empty chair technique a 3.1.4. Delphi- technique “ 3.1.5. Nominal group technique Y 3.2.1. Identify TWO changes that ABC is experiencing. Motivate your answer by quoting from the scenario (6) xe ¢ Globalisation- “After investigation it was found that the company is not keeping up to date with global trends.” ae eA e Retrenchment -“In order to save the company, one of their strategies is to retrench unnecessary workers.” ~~ 3.2.2. Recommend ways that a business can adapt to the changes identified in question 3.2.1. CHANGE ~ ADAPTATION 1. Globalisation e Keep up with new trends. ~ ¢ Local businesses need to be creative in making their products desirable and unique, even ifthey cannot be | cheaper than the imported items. e Businesses need to find waysto make their products more efficiently so that their prices become more Mer 2 competitive. “ 2. Retrenchment ¢ Companies have to guard against long term financial pressure so that they don’t have to retrench large number of employees. ~ © Employees should constantly develop their skills and be willing to adapt to new situations to make themselves indispensable. ~ Meiez. ### Page 13 Downloaded from hlayiso.com Downloaded from Stanmorephysics.com ### Page 14 Downloaded from hlayiso.com QUESTION FOUR: MISCELLANEOUS BUSINESS VENTURES 4.1. Identify the form of ownership illustrated in each statement below: (10) 4.1.1. Sole trader a 4.1.2. Partnership GY La 4.1.3. Private company 4.1.4. Non-profit company a ea 4,1.5. Personal liability company 4.2. Discuss the disadvantages of outsourcing for a business. Mey (6) a ; ; e The business has less control over activities, and this could have undesirable results. e Sometimes the business has to face monop iy prene and has to bear the cost ~~ e The business is dependent on the vendor for its production process. Therefore communication problems‘could cause frustration, and the vendor's problems could cause job losses in the company. 4.3. List FOUR details that must be included in a franchise agreement. May (4) get e Trading name © Background information ~~ e Location e Hours a e Management e Marketing plan ~~ e Production plan .~ e Funding 4 BUSINESS ROLES 4.4. \dentify the unethical business practice from the statements below: (8) 4.4.1. Unfair/ false advertising a 4.4.2. High pricing in rural areas G 4.4.3. Sexual harassment Ge 4.4.4, Unauthorised use of funds a 4.5. List FOUR steps to the problem solving cycle. Mix (4) e = Identify the problem — e Define the problem e Identify alternative solutions e Evaluate alternative solutions ° Choose the best solution e Formulate/develop an action plan/strategy e Implement the action plan/strategy e Evaluate the action plan /strategy/final solution ~~ ### Page 15 Downloaded from hlayiso.com Downloaded from Stanmorephysics.com ### Page 16 Downloaded from hlayiso.com SECTION C ANSWER ANY TWO QUESTIONS FROM THIS SECTION QUESTION FIVE: BUSINESS VENTURES INTRODUCTION Starting a new business venture requires a lot of planning and organisation. New entrepreneurs should also evaluate the advantages and disadvantages of a form of ownership. MUK2 BODY 1. Outline the characteristics of a private company and a partnership PRIVATE COMPANY | PARTNERSHIP e The name of a private company must Lv e Noname restriction ~ end in “proprietary limited “or ( Pty) Ltd | e Two or more partners | e Minimum of one director and e To be registered with the local authority” shareholder” e Requires a partnership agreement ~~ e Can have between 1- unlimited e The capital is limited to the amount that members a partners can contribute ae e Needs to be registered with the CIPC a e Limited capital could restrict long-term ¢ Memorandum of incorporation and growth “ notice of incorporation needed a © More partners can be brought In to gain e Fee payable to CIPC we capital ~ e Limited liability a e The business does not have a separate © Managed by directors “ legal identity, which implies that the e The company has separate legal partners might be more cautious and identity ~ less prepared to take risks ~~ | e Good opportunities for long term The business will have limited growth | growth a © Unlimited liability. —~ | e There are opportunities to reduce the e Partners pay tax in their personal tax that must be paid-~ capacity on profits earned from the e Start-up capital is contributed by the partnership we shareholders. ~~ e The high tax rates may lead to financial e The profits are distributed between the hardship, and the partners personal shareholders. Zz lives may suffer as a result of their failure to meet the businesses tax Sub ra S obligation —~ ### Page 17 Downloaded from hlayiso.com Downloaded from Stanmorephysics.com ### Page 18 Downloaded from hlayiso.com 3. Discuss the differences between a private company and a partnership. "PRIVATE COMPANY e The Name Of the business must end in (PTY) “ ltd ~ PARTNERSHIP | | There is no name restriction for this form of ownership. e The business must have between 1- a unlimited shareholders who control and : . a manage the business operations. The business must have between 2- unlimited ge partnerswho each contribute capital, skills or equipment towards the starting of the partnership. — e The business has Limited liability; which means that their personal assets will not be PA / sold if the business goes into debt” 2 The business has unlimited babi iy, Which means they are jointly and severally held liable for any debts that the business incurs. Zz e The business has continuity; should any PA shareholder die, retire or resign the business will still continue to operate A partnership Lacks continuity;in the event of any partner resigning, death or retiring, then the partnership agreement dissolves and a new agreement must be redrawn, e MOland NOI are establishing documents fora private company and these must be submitted to the Registrar of Companies The Partnership agreement is establishing document which must be signed by every partner before the partnership can commence. before it can start its operations + | ‘ y Submay Supnty 3 Mux 6 4. Explain the challenges of establishing a company. © Companies pay a higher tax‘than other forms of ownership e thas to meet the requirement of publicly disclosing much financial information e It has to submit auditedannual financial statements “ e It has to comply with stricter regulations in the new companies act on the running of the company, publishing of information, holding of meetings, auditing of accounts and appointing of an audit : committee to increase accountability and transparency.~— INGE fe Conclusion When choosing a form of ownership, it is important to weigh up the options carefully as the wrong Melty D form of ownership could lead to the failure of the business. “—~ ### Page 19 Downloaded from hlayiso.com Downloaded from Stanmorephysics.com ### Page 20 Downloaded from hlayiso.com QUESTION SIX: BUSINESS ROLES Introduction An entrepreneur that encourages employees to be creative thinkers will always generate unique solutions to their problems: Creative thinking can also be used to maintain your competitive advantage. met 2 Body 1. Distinguish between decision making and problem solving. [ Problem solving —— ; : Decision making ; 7 ® Problem can be solved by a group/ team or e |t is often done by one person/ a member | an individual team member. ~~ of asenior management who makes it | e Alternative solutions are generated) authoritarian. ~ identified and critically evaluated. e Various alternatives are considered before | e Process of analysing a situation to identify deciding on the best one. strategies to bring about change. ~~ e It is part of the problem solving cycle as Sub may A decisions need to be taken in each step.” MX 2. Explain how Furniture King can apply Delphi and nominal group techniques to solve business problems. e Delphi-technique Steps: Carefully seleee’S panal of experts to answer a questionnaire Experts should answer the questionnaire anonymously —~ The answers are processed ~ From the answers of the first questionnaireva second questionnaire is developed. This process continues until the answers provided by the experts show that they agree with one Subinetx LO wt OP wp Pp another e Nominal group technique STEPS ow 1. Think of ideas- each participant must write aeuik efter solution to the problemi Report ideas- participants share their ideas with the group. Each idea is written up, using the participant’s exact words. ~ 3. Clarify ideas — > participants discuss ideas Openly and clarify ideas if necessary Rank ideas — ‘participants rank ideasin order of importancé. This i is done individually>~ 5. Announce solutions the most popular‘idea is chosen as the solution. Sib Max IC (Max ac) ### Page 21 Downloaded from hlayiso.com Downloaded from Stanmorephysics.com ### Page 22 Downloaded from hlayiso.com MARK ALLOCATION Introduction a 7 a 2 7 | 1. Difference between problem solving and 8 decision making _ 2. Application of Delphi and nominal group 20 3. Advantages of creative thinking 10 - 4. Ways to stimulate creative thinking 10 Conclusion 7 2 Analysis 2 Layout 2 Synthesis 2 Originality 2 TOTAL 40 ## Related documents - [BUSINESS S NOV-P2-QP and Memo](https://www.hlayiso.com/library/business-s-nov-p2-qp-and-memo/b2bdbd2d-3aa6-4113-8279-2206e1e94511) — Business Studies · QP + Memo · 2019 - [BUSINESS STUDIES P2 MEMO GR11 NOV2019 Afrikaans](https://www.hlayiso.com/library/business-studies-p2-memo-gr11-nov2019-afrikaans/276d73b5-805d-4a66-8f13-3236894f6ae5) — Business Studies · Memo · 2019 · Afr - [BUSINESS STUDIES P2 MEMO GR11 NOV2019 English](https://www.hlayiso.com/library/business-studies-p2-memo-gr11-nov2019-english/d2c43db4-ff0b-4c60-8ada-3f47911a5b2f) — Business Studies · Memo · 2019 · Eng - [BUSINESS STUDIES P2 QP GR11 NOV2019 Eng D](https://www.hlayiso.com/library/business-studies-p2-qp-gr11-nov2019-eng-d/6d8383b6-37b1-460d-b08d-303ee6050476) — Business Studies · QP · 2019 · Eng - [BUSINESS STUDIES P2 QP GR11 NOV2019 Afr D](https://www.hlayiso.com/library/business-studies-p2-qp-gr11-nov2019-afr-d/2ddc56cc-ed06-4d9b-8261-275bad54c70e) — Business Studies · QP · 2019 · Afr - [Business Studies P2 GR 11 Exemplar Nov 2019 Memo Afr](https://www.hlayiso.com/library/business-studies-p2-gr-11-exemplar-nov-2019-memo-afr/4e5669ab-b6b1-427e-9040-969d2b778f16) — Business Studies · Memo · 2019 · Afr ## More from Grade 11 Business Studies - [Grade 11 Business Studies P1 November 2026 Mock 2](https://www.hlayiso.com/library/grade-11-business-studies-2026-november-mock-exam-2-question-paper-paper-1/f2b165c1-6d22-4ec3-9f4e-8393814d207a) — QP · 2026 · Eng - [Gr 11 Bus Stu ATP 2023-24](https://www.hlayiso.com/library/gr-11-bus-stu-atp-2023-24/9ad6e1d4-d0db-4a5d-938b-c62e8c425afd) — ATP - [BUSINESS STUDIES GRADE 11 NOV 2025 MARKING GUIDELINE watermark](https://www.hlayiso.com/library/business-studies-grade-11-nov-2025-marking-guideline-watermark/ac3d93e2-bc36-4620-bc68-8ea52575bd46) — Memo · 2025 - [BSTD P1 GRADE 11 Nov 2025 ENG watermark](https://www.hlayiso.com/library/bstd-p1-grade-11-nov-2025-eng-watermark/b5362a29-5f40-4f92-b1b7-51e2b5614b0b) — QP · 2025 · Eng - [BUSINESS STUDIES P2 GR11 QP NOV2025 Afrikaans watermark](https://www.hlayiso.com/library/business-studies-p2-gr11-qp-nov2025-afrikaans-watermark/a2210101-6ab3-4ded-8e8a-8ac2b096ea10) — QP · 2025 · Afr - [BUSINESS STUDIES P1 GR11 MEMO NOV2024 -English watermark](https://www.hlayiso.com/library/business-studies-p1-gr11-memo-nov2024-english-watermark/8a66ce2f-f14c-491f-a05d-1e1816bd8822) — Memo · 2024 · Eng ## Collection - [Grade 11 past papers](https://www.hlayiso.com/grade-11/past-papers) --- Hlayiso: free CAPS and IEB past papers, memos, notes and study guides for South African learners. 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