# Business Studies Grade 11 P1 Eastern Cape November 2023 Memo > Grade 11 Business Studies Paper 1 memorandum from the Eastern Cape November Exam 2023 (English), 36 pages. Read online or download the free PDF. - Page: https://www.hlayiso.com/library/business-studies-p1-gr11-memo-nov2023-english/daa63b87-2970-483e-8752-2a718aa5efcf - Updated: 2026-09-27 - Subject: Business Studies - Grade: Grade 11 - Language: English - Document type: Memorandum - Year: 2023 - Exam period: Eastern Cape November Exam - Paper: 1 - Curriculum: CAPS - Pages: 36 Breadcrumbs: [Home](https://www.hlayiso.com/) › [Library](https://www.hlayiso.com/library) › [Grade 11](https://www.hlayiso.com/library/grade-11) › [Business Studies](https://www.hlayiso.com/library/grade-11/business-studies) › [Business Studies Grade 11 P1 Eastern Cape November 2023 Memo](https://www.hlayiso.com/library/business-studies-p1-gr11-memo-nov2023-english/daa63b87-2970-483e-8752-2a718aa5efcf) ## About this document Business Studies · Grade 11 · Eastern Cape November Exam · 2023 · English. Memorandum, 36 pages. Read online or download the PDF. Read it free online on the page above; download the PDF from there. ## Matching paper and memo - [BUSINESS STUDIES P1 GR11 QP NOV2023 English watermark](https://www.hlayiso.com/library/business-studies-p1-gr11-qp-nov2023-english-watermark/269db54f-8a44-4901-9956-bb9a2742d25a) — QP · 2023 · Eng ## Document text Text extracted from the PDF. Layout, diagrams and tables may not survive extraction. ### Page 1 Downloaded from hlayiso.com NATIONAL SENIOR CERTIFICATE SENIOR SERTIFIKAAT GRADE 11 NOVEMBER 2023 BUSINESS STUDIES P1 MARKING GUIDELINE MARKS: 150 This marking guideline consists of 36 pages. ### Page 2 Downloaded from hlayiso.com 2 BUSINESS STUDIES P1 (EC/NOVEMBER 2023) NOTES TO MARKERS 1. PREAMBLE The notes to markers are provided for quality assurance purposes to ensure the following: (a) Fairness, consistency and reliability in the standard of marking (b) Facilitate the moderation of candidates' scripts at the different levels (c) Streamline the marking process considering the broad spectrum of markers across the country (d) Implement appropriate measures in the teaching, learning and assessment of the subject at schools/institutions of learning For marking and moderation the following colours are recommended: Marking: Red School moderation: Green District moderation: Orange Provincial moderation: Purple 2. Candidates’ responses must be in full sentences for SECTIONS B and C. However, this would depend on the nature of the question. 3. A comprehensive marking guideline has been provided but this is by no means exhaustive. Due consideration should be given to an answer that is correct but: • Uses a different expression from that which appears in the marking guideline • Comes from another credible source • Original • A different approach is used NOTE: There is only ONE correct answer in SECTION A. 4. Take note of other relevant answers provided by candidates and allocate marks accordingly. (In cases where the answer is unclear or indicates some understanding, part-marks should be awarded, for example, one mark instead of the maximum of two marks.) 5. The word ‘Sub-max’ is used to facilitate the allocation of marks within a question or sub-question. 6. The purpose of circling marks (guided by ‘max.’ in the breakdown of marks) on the right-hand side is to ensure consistency and accuracy in the marking of scripts as well as for calculation and moderation purposes. Copyright reserved Please turn over ### Page 3 Downloaded from hlayiso.com (EC/NOVEMBER 2023) BUSINESS STUDIES P1 3 7. Subtotals to questions must be written in the right-hand margin. Circle the subtotals as indicated by the allocation of marks. This must be guided by ‘max.’ in the marking guidelines. Only the total for each question should appear in the left-hand margin next to the appropriate question number. 8. In an indirect question, the theory as well as the response must be relevant and related to the question. 9. Correct numbering of answers to questions or sub questions is recommended in SECTIONS A and B. However, if the numbering is incorrect, follow the sequence of the candidate’s responses. Candidates will be penalised if the latter is not clear. 10. No additional credit must be given for repetition of facts. Indicate with an ‘R’. 11. The differentiation between ‘evaluate’ and ‘critically evaluate’ can be explained as follows: 11.1 When ‘evaluate’ is used, candidates are expected to respond in either a positive/negative manner or take a neutral (positive and negative) stance, e.g. Positive: ‘COIDA eliminates time and costs spent √ on lengthy civil court proceedings.’ √ 11.2 When ‘critically evaluate’ is used, candidates are expected to respond in either a positive/negative manner or take a neutral (positive and negative) stance. In this instance candidates are also expected to support their responses with more depth, e.g. ‘COIDA eliminates time and costs spent √ on lengthy civil court proceedings, √ because the employer will not be liable for compensation to the employee for injuries sustained during working hours as long as it can be proved that the business was not negligent.’ √ NOTE: 1. The above could apply to ‘analyse’ as well. 2. Note the placing of the tick (√) in the allocation of marks. 12. The allocation of marks must be informed by the nature of the question, cognitive verb used, mark allocation in the marking guideline and the context of each question. Cognitive verbs, such as: 12. Advise, name, state, outline, motivate, recommend, suggest, (list not 1 exhaustive) do not usually require much depth in candidates’ responses. Therefore, the mark allocation for each statement/answer appears at the end. Copyright reserved Please turn over ### Page 4 Downloaded from hlayiso.com 4 BUSINESS STUDIES P1 (EC/NOVEMBER 2023) 12.2 Define, describe, explain, discuss, elaborate, distinguish, differentiate, compare, tabulate, analyse, evaluate, critically evaluate (list not exhaustive) require a greater depth of understanding, application and reasoning. Therefore, the marks must be allocated more objectively to ensure that assessing is conducted according to established norms so that uniformity, consistency and fairness are achieved. 13. Mark only the FIRST answer where candidates offer more than one answer for SECTION B and C questions that require one answer. 14. SECTION B 14.1 If for example, FIVE facts are required, mark the candidate’s FIRST FIVE responses and ignore the rest of the responses. Indicate by drawing a line across the unmarked portion. NOTE: 1. This applies only to questions where the number of facts is specified. 2. The above also applies to responses in SECTION C (where applicable). 14.2 If two facts are written in one sentence, award the candidate FULL credit. Point 14.1 above still applies. 14.3 If candidates are required to provide their own examples/views, brainstorm this to finalise alternative answers. You can consult the subject advisor for approval. 14.4 Use of the cognitive verbs and allocation of marks: 14.4.1 If the number of facts are specified, questions that require candidates to ‘describe/discuss/explain’ may be marked as follows: • Fact 2 marks (or as indicated in the marking guideline) • Explanation 1 mark (two marks will be allocated in SECTION C) The ‘fact’ and ‘explanation’ are given separately in the marking guideline to facilitate mark allocation. 14.4.2 If the number of facts required is not specified, the allocation of marks must be informed by the nature of the question and the maximum mark allocated in the marking guideline. Copyright reserved Please turn over ### Page 5 Downloaded from hlayiso.com (EC/NOVEMBER 2023) BUSINESS STUDIES P1 5 14.5 ONE mark may be awarded for answers that are easy to recall, requires one-word answers or is quoted directly from a scenario/case study. This applies to SECTIONS B and C in particular (where applicable). 15. SECTION C 15.1 The breakdown of the mark allocation for the essays is as follows: Introduction Maximum: Content Conclusion 32 Insight 8 TOTAL 40 Copyright reserved Please turn over ### Page 6 Downloaded from hlayiso.com 6 BUSINESS STUDIES P1 (EC/NOVEMBER 2023) 15.2 Insight consists of the following components: Layout/Structure Is there an introduction, a body, and a conclusion? 2 Analysis and Is the candidate able to break down the question into 2 interpretation headings/subheadings/interpret it correctly to show understanding of what is being asked? Marks to be allocated using this guide: All headings addressed: 1 (One ‘A’) Interpretation (16 to 32 marks): 1 (One ‘A’) Synthesis Are there relevant decisions/facts/responses made based on 2 the questions? Marks to be allocated using this guide: Option 1: Only relevant facts: 2 marks (No ‘-S’) Where a candidate answers 50% or more (two to four sub-questions) of the question with only relevant facts; no ‘-S’ appears in the left margin. Award the maximum of TWO (2) marks for synthesis. Option 2: Some relevant facts: 1 mark (One ‘-S’) Where a candidate answers less than 50% (only one sub-question) of the question with only OR some relevant facts; one ‘-S’ appears in the left margin. Award a maximum of ONE (1) mark for synthesis. Option 3: Some relevant facts: 1 mark (One ‘-S’) Where a candidate writes FOUR questions, but one sub-question of the question with no relevant facts; one ‘-S’ appears in the left margin. Award a maximum of ONE (1) mark for synthesis. Option 4: No relevant facts: 0 marks (Two ‘-S’) Where a candidate answers less than 50% (only one sub-question) of the question with no relevant facts; two ‘-S’ appear in the left margin. Award a ZERO mark for synthesis. Originality Is there evidence of one or two examples, not older than two 2 (2) years that are based on recent information, current trends and developments? TOTAL FOR INSIGHT: 8 TOTAL MARKS FOR FACTS: 32 TOTAL MARKS FOR ESSAY (8 + 32): 40 NOTE: 1. No marks will be awarded for contents repeated from the introduction and conclusion. 2. The candidate forfeits marks for layout if the words INTRODUCTION and CONCLUSION are not stated. 3. No marks will be awarded for layout, if the headings INTRODUCTION and CONCLUSION are not supported by an explanation. Copyright reserved Please turn over ### Page 7 Downloaded from hlayiso.com (EC/NOVEMBER 2023) BUSINESS STUDIES P1 7 15.3 Indicate insight in the left-hand margin with a symbol e.g. (‘L, A, -S and/or O’). 15.4 The breakdown of marks is indicated at the end of the suggested answer/ marking guideline to each question. 15.5 Mark all relevant facts until the SUB MAX/MAX mark in a subsection has been attained. Write SUB-MAX/MAX. after maximum marks have been obtained but continue reading for originality “O”. 15.6 At the end of each essay indicate the allocation of marks for facts and marks for insight as follows: (L – Layout, A – Analysis, S – Synthesis, O – Originality) as in the table below. CONTENT MARKS Facts 32 (max.) S 2 A 2 S 2 O 2 TOTAL 40 15.7 When awarding marks for facts, take note of the sub-maxima indicated, especially if candidates do not make use of the same subheadings. Remember, headings and subheadings are encouraged and contribute to insight (structuring/logical flow/sequencing) and indicate clarity of thought. (See MARK BREAKDOWN at the end of each question.) 15.8 If the candidate identifies/interprets the question INCORRECTLY, then he/she may still obtain marks for layout. 15.9 If a different approach is used by candidates, ensure that the answers are assessed according to the mark allocation/subheadings as indicated in the marking guideline. 15.10 15.10.1 Award TWO marks for complete sentences. Award ONE mark for phrases, incomplete sentences and vague answers. 15.10.2 With effect from November 2015, the TWO marks will not necessarily appear at the end of each completed sentence. The ticks (√) will be separated and indicated next to each fact, e.g. ‘Product development is a growth strategy, √ where businesses aim to introduce new products into existing markets.’ √ This will be informed by the nature and context of the question, as well as the cognitive verb used. 15.11 With effect from November 2017, the maximum of TWO (2) marks for facts shown as headings in the marking guidelines, will not necessarily apply to each question. This would also depend on the nature of the question. Copyright reserved Please turn over ### Page 8 Downloaded from hlayiso.com 8 BUSINESS STUDIES P1 (EC/NOVEMBER 2023) SECTION A QUESTION 1 1.1 1.1.1 D √√ 1.1.2 B √√ 1.1.3 A √√ 1.1.4 C √√ 1.1.5 D √√ (5 x 2) (10) 1.2 1.2.1 demographics √√ 1.2.2 no √√ 1.2.3 go-slow √√ 1.2.4 intermediaries √√ 1.2.5 external √√ (5 x 2) (10) 1.3 1.3.1 D √√ 1.3.2 J √√ 1.3.3 I √√ 1.3.4 B √√ 1.3.5 C √√ (5 x 2) (10) TOTAL SECTION A: 30 BREAKDOWN OF MARKS QUESTION 1 MARKS 1.1 10 1.2 10 1.3 10 TOTAL 30 Copyright reserved Please turn over ### Page 9 Downloaded from hlayiso.com (EC/NOVEMBER 2023) BUSINESS STUDIES P1 9 SECTION B Mark the answers to the FIRST TWO questions only. QUESTION 2: BUSINESS ENVIRONMENTS 2.1 Components of the micro environment - Vision, mission statement, goals and objectives √ - Organisational structure √ - Organisational resources √ - Organisational culture √ - Management and leadership √ - Eight business functions √ NOTE: Mark the first THREE (3) only. (3 x 1) (3) 2.2 Functions of trade unions - Protecting their members against unfair labour practices in the workplace. √√ - Empowering employees by educating them regarding their rights in the workplace and how to apply these rights. √√ - Representing employees in meetings with their employers when they face workplace grievances and disputes./Representing employees corporately and individually. √√ - Negotiating/Influencing management for better working conditions, salary or wages and other benefits to improve the standard of living for workers./Improving the material benefits of their members. √√ - Protecting employees against from unfair dismissals and labour practices.√√ - Taking legal action on behalf of their members when necessary. √√ - Protecting/Advancing the interest of workers. √√ - Representing the interest of general society and minority groups through media and negotiations. √√ - Influencing government decisions. √√ - Providing legal and financial advice. √√ - Providing benefits and educational facilities to its members. √√ - Supporting and promoting gender equality in the workplace. √√ - Protecting members in times of retrenchments and disciplinary hearings.√√ - Protecting the interest of their members during disciplinary procedures. √√ - Any other relevant answer related to the functions of trade unions. Max. (6) 2.3 Ways businesses can form power relationships 2.3.1 Way business formed power relationship from the scenario Persuasion of large investors √√ (2) Copyright reserved Please turn over ### Page 10 Downloaded from hlayiso.com 10 BUSINESS STUDIES P1 (EC/NOVEMBER 2023) 2.3.2 ONE other way businesses can form power relationships Strategic alliance/Partnership agreements √√ - Businesses form partnership agreements in order to benefit from each other’s involvement. √ - These partnership alliances help parties involved to benefit in infrastructure development and scarce skills. √ - These alliances are designed to build on the expertise of each partner and on the way in which they complement each other. √ - Any other relevant answer related to strategic alliance/partnership agreements as a way businesses can form power relationships. Way (2) Description (1) Sub-max. (3) Company representatives’ influence √√ - This representative fulfils an important function in trying to persuade investors to invest in a particular business practice. √ - People will make decisions based on the company’s image, personality, communication style and power of persuasion. √ - Businesses must invest time and energy to recruit the right person for this job. √ - Any other relevant answer related to company representatives’ influence as a way businesses can form power relationships. Way (2) Description (1) Sub-max. (3) NOTE: 1. Mark the first ONE (1) only. 2. Do not award marks for ‘persuasion of large investors’. Max. (3) Copyright reserved Please turn over ### Page 11 Downloaded from hlayiso.com (EC/NOVEMBER 2023) BUSINESS STUDIES P1 11 2.4 Negative impact of strikes as a socio-economic issue on businesses - Strike actions have a potential of jeopardising √ relations. √/May lead to an unhealthy relationship √ between the employer/management and employees. √ - It can also affect teamwork in the workplace √ in instances where not all workers are in support of such industrial action. √ - Businesses suffer financial losses / √ due to low levels of productivity and consumer confidence is adversely affected. √ - Strike actions may lead to production losses √ and decline in sales/economic growth. √ - Businesses may be forced to close down operations √ after strike actions. √ - May force businesses to retrench some of its skilled workers √ to recover from losses. √ - Looting, destruction of business property/infrastructure √ and intimidation of non-striking workers. √ - Employees can lose their pay √ with the ‘no work no pay’ rule applied by the business. √ - Businesses has to hire employees to replace striking workers √ and increases the training costs of new employees. √ - Businesses may lose market shares/customers to competitors √ during the period of a strike. √ - The image/reputation of the business √ might be damaged. √/Scares off potential investors. √ - The supplies of goods and services √ are interrupted. √ - Prices sometimes increase √ to offset the costs incurred by the strike. √ - Any other relevant answer related to the negative impact of strikes as a socio-economic issue on businesses. Max. (6) 2.5 Challenges of the business environment 2.5.1 Challenges of the market environment from the scenario - KF is struggling to find a reliable provider of vegetables. √ - Two other food retailers have also opened in the same area. √ NOTE: 1. Mark the first TWO (2) only. 2. Only award marks for responses that are quoted from the scenario. (2 x 1) (2) Copyright reserved Please turn over ### Page 12 Downloaded from hlayiso.com 12 BUSINESS STUDIES P1 (EC/NOVEMBER 2023) 2.5.2 Ways in which businesses can overcome competition in the market - Businesses must ensure that they produce unique/differentiated goods or services √ for the target market to satisfy the customer needs and wants. √ - Businesses need to provide more personalised services √ by being responsive to their customer’s needs/wants/ expectations. √ - Goods/services must be priced lower √ than competitor’s goods/services in the market. √ - Businesses must produce/sell high-quality/new goods/services√ that the customers might be interested in. √ - Create a positive image/publicity √ through regular engagements in community development projects. √ - Businesses must improve on customer service√ and ensuring client satisfaction. √ - Businesses must create a positive image/outlook √ by regularly renovating their premises and improving their systems. √ - Businesses must undertake good marketing campaigns √ by using promotional ideas such as posters or campaigns on social media that will draw the attention of the target market. √ - Businesses must offer low-cost extras √ such as improved credit terms and loyalty schemes. √ - Businesses must ensure that they have well-trained/ knowledgeable and dedicated employees √ that create a better working atmosphere. √ - Keeping up with developments in the business sector, √ following consumer trends/investing in new technology. √ - Any other relevant answer related to ways in which businesses can overcome competition in the market. Max. (6) Copyright reserved Please turn over ### Page 13 Downloaded from hlayiso.com (EC/NOVEMBER 2023) BUSINESS STUDIES P1 13 2.6 2.6.1 Relationship between the primary, secondary and tertiary sector - The primary, secondary and tertiary sectors all work together √ to create an economic chain of production. √ - The primary sector extracts raw materials, √ after which the secondary sector transforms/processes the raw materials into products. √ - The secondary sector depends on the primary sector √ for raw materials and products. √ - Secondary sector needs the tertiary sector √ to sell their processed or manufactured goods and also for services such as banks, insurance, transport and communication. √ - The primary sector depends on the secondary sector √ for manufactured goods such as machinery/equipment/fertilisers. √ - The primary sector is dependent on the tertiary sector√ for its customer needs. √ - The primary sector depends on others in the primary sector √ for raw materials/feed e.g. a farmer may require seeds from another farm. √ - The secondary sector depends on other secondary industries √ for manufactured products needed to be used in the manufacturing of their product. √ - The tertiary sector depends on the primary sector √ for raw materials that do not need processing by the secondary sector. √ - The tertiary sector depends on the secondary sector √ for manufactured goods such as office machines/office furniture/stationery. √ - Any other relevant answer related to the link between the primary, secondary and tertiary sector. Max. (6) Copyright reserved Please turn over ### Page 14 Downloaded from hlayiso.com 14 BUSINESS STUDIES P1 (EC/NOVEMBER 2023) 2.7 Ways in which businesses can have a direct influence on the environment - Businesses need to be flexible by getting involved in research/ development so that they can continue to operate. √√ - Influencing their suppliers by signing long term contracts for their raw materials at fixed prices. √√ - Influencing their customer base by creating new uses for a product, taking customers away from competitors, finding new customers and convincing them they need the new product. √√ - Influencing regulators through lobbying and bargaining and can influence their owners using information contained in annual reports. √√ - Initiating bargaining sessions between management and unions. √√ - Influencing their owners using information contained in annual reports. √√ - Negotiate strategic alliance agreement through contractual processes. √√ - Any other relevant answer related to ways in which businesses can have a direct influence on the environment. Max. (6) [40] BREAKDOWN OF MARKS QUESTION 2 MARKS 2.1 3 2.2 6 2.3.1 2 2.3.2 3 2.4 6 2.5.1 2 2.5.2 6 2.6 6 2.7 6 TOTAL 40 Copyright reserved Please turn over ### Page 15 Downloaded from hlayiso.com (EC/NOVEMBER 2023) BUSINESS STUDIES P1 15 QUESTION 3: BUSINESS OPERATIONS 3.1 Quality control bodies - South African Bureau of Standards/SABS √ - International Organisation for Standardisation/ISO √ - Quality circles √ NOTE: Mark the first TWO (2) only. (2 x 1) (2) 3.2 Advantages of production planning - Planning allows businesses to ensure that every machine and worker is used to their full capacity and not left with nothing to do. √√ - A business can ensure that it has the correct amount of supplies and stock/inventory control at a given time. √√ - Planning will prevent time from being wasted and will increase the number of final products. √√ - The planning process involves quality checks, ensures that the correct quality is reached, and that production time is decreased. √√ - Improved inventory control reduces wastage and unnecessary storage cost. √√ - Any other relevant answer related to the advantages of production planning. Max. (4) 3.3 Distribution policy 3.3.1 Type of intermediary from the scenario Retailers √√ 3.3.2 Reasons why manufacturers may prefer to make use of indirect distribution methods - The experienced agents/intermediaries deal with customers, √ which allow businesses to focus on core issues. √ - Transportation and storage √ are taken care of by intermediaries. √ - There is no need to hire specialised staff √ to do sales complaints. √ - Businesses do not have to deal √ with customer complaints. √ - Businesses enjoy the benefits of bulk orders √ from wholesalers. √ - Better market coverage is achieved √ with using intermediaries. √ - Intermediaries understand √ how the market operates. √ - Consumers are often spread across the country, √ distribution needs to be widespread as well. √ - Indirect distribution does not require a large investment √ in advertising. √ - Intermediaries sometimes provide credit to consumers, √ which will help attract more consumers. √ - Any other relevant answer related to the reasons why manufacturers may prefer to make use of indirect distribution methods. Max. (6) Copyright reserved Please turn over ### Page 16 Downloaded from hlayiso.com 16 BUSINESS STUDIES P1 (EC/NOVEMBER 2023) 3.4 Categories of consumer goods Convenience goods √√ - Consumers are not willing to spend much effort on buying convenience goods because they differ very little in terms of price, quality and the satisfaction it provides to consumers. √ - These are low priced goods purchased by consumers without much thought. √ - Example of convenience goods: bread, milk or soft drink. √ - Any other relevant answer related to convenience goods as a category of consumer goods. Consumer goods (2) Description (1) Sub-max. (3) Shopping goods √√ - Shopping goods are more expensive than convenience goods. √ - Consumers do not buy them regularly. √ - They are prepared to spend a considerable amount of time and energy going to various shops until they are sure that they are getting the best value for their money. √ - Examples of shopping goods: television, motor vehicles or clothing. √ - Any other relevant answer related to shopping goods as a category of consumer goods. Consumer goods (2) Description (1) Sub-max. (3) Speciality goods √√ - These goods usually have specific brand names. √ - Consumers know exactly what they want and are willing to search until they find exactly what they are looking for. √ - Examples of speciality goods: jewellery or branded clothing. √ - Any other relevant answer related to speciality goods as a category of consumer goods. Consumer goods (2) Description (1) Sub-max. (3) Services √√ - Services are not tangible. √ - Services are rendered by service providers to consumers. √ - Example of services: garden service, financial services or transportation services. √ - Any other relevant answer related to services as a category of consumer goods. Consumer goods (2) Description (1) Sub-max. (3) Copyright reserved Please turn over ### Page 17 Downloaded from hlayiso.com (EC/NOVEMBER 2023) BUSINESS STUDIES P1 17 Unsought goods√√ - Goods that consumers do not think of until the need for such products arise. √ - Purchases of unsought goods may arise due to danger or fear of danger. √ - Examples are: funeral services, encyclopaedias’, fire extinguishers and reference books. √ - Any other relevant answer related to unsought goods as a category of consumer goods. Consumer goods (2) Description (1) Sub-max. (3) NOTE: Mark the first TWO (2) only. Max. (6) 3.5 Purpose of advertising - The purpose of advertising is explained by using √ the AIDA principles. √ - The AIDA principles consist of four key stages√ in the advertising process:√ o obtain the attention √ of a potential customer or consumer. √ o spark interest √ in the product or service. √ o develop the desire √ in the customer to have what is being offered. √ o induce action √ which may potentially lead to purchasing the product or service. √ - Any other relevant answer related to the purpose of advertising. Max. (4) 3.6 3.6.1 Components of the job analysis from the scenario COMPONENTS OF THE JOB MOTIVATIONS ANALYSIS 1. Job specification √√ They indicated that the person should preferably have a diploma in management. √ 2. Job description √√ The purchasing manager will be responsible for ordering stock and liaising with suppliers. √ Sub-max. (4) Sub-max. (2) NOTE: 1. Mark the first TWO (2) only. 2. The answer does not have to be in tabular format. 3. Award marks for the components of the job analysis even if the motivation were incomplete. 4. Do not award marks for the motivations if the components of the job analysis were incorrectly identified. Max. (6) Copyright reserved Please turn over ### Page 18 Downloaded from hlayiso.com 18 BUSINESS STUDIES P1 (EC/NOVEMBER 2023) 3.7 Difference between piecemeal and time-related salary determination PIECEMEAL TIME-RELATED - Workers are paid according to - Workers - are paid according to the the number √ of items/units amount of time/hours √ they spend at produced / action performed. √ work/on a task. √ - Workers are not remunerated - Workers with the same experience/ for the number of hours qualifications √ are paid on salary worked, √ regardless of how scales regardless of the amount of long it takes them to make the work done. √ items. √ - Mostly used in factories√ - Many private and public sector particularly in the textile/ businesses √ use this method. √ technology industries. √ - Any other relevant answer Any other relevant answer related to related to piecemeal as a time-related as a salary determination salary determination method. method. Sub-max. (2) Sub-max. (2) NOTE: 1. The answer does not have to be in tabular format. 2. The difference does not have to link, but must be clear. 3. Award a maximum of TWO (2) marks if the difference is not clear/Mark either piecemeal or time-related salary determination methods only. Max. (4) Copyright reserved Please turn over ### Page 19 Downloaded from hlayiso.com (EC/NOVEMBER 2023) BUSINESS STUDIES P1 19 3.8 Legal requirements of an employment contract - Employment contract is an agreement between the employer and the employee and is legally binding. √√ - Employer and employee must agree to any changes to the contract. √√ - Aspects of the employment contract can be renegotiated, during the course of employment. √√ - No party may unilaterally change aspects of the employment contract. √√ - The employer and the new employee must both sign the contract. √√ - The employment contract should include a code of conduct and code of ethics. √√ - The employer must explain the terms and conditions of the employment contract to the employee. √√ - It may not contain any requirements that are in conflict with the BCEA. √√ - Conditions of employment/duties/responsibilities of the employees must be stipulated clearly. √√ - The remuneration package/including benefits must be clearly indicated. √√ - All business policies, procedures and disciplinary codes/rules can form part of the employment contract. √√ - The employer must allow the employee to thoroughly read through the contract before it is signed. √√ - Any other relevant answer related to the legal requirements of the employment contract. Max. (6) [40] BREAKDOWN OF MARKS QUESTION 3 MARKS 3.1 2 3.2 4 3.3.1 2 3.3.2 6 3.4 6 3.5 4 3.6 6 3.7 4 3.8 6 TOTAL 40 Copyright reserved Please turn over ### Page 20 Downloaded from hlayiso.com 20 BUSINESS STUDIES P1 (EC/NOVEMBER 2023) QUESTION 4: MISCELLANEOUS TOPICS BUSINESS ENVIRONMENTS 4.1 Challenges of the macro environment - Changes in income levels √ - Political changes √ - Contemporary legal legislation √ - Labour restrictions √ - Micro-lending √ - Globalisation/international challenges √ - Social values and demographics √ - Socio-economic issues √ NOTE: Mark the first TWO (2) only. (2 x 1) (2) 4.2 Examples of contemporary legislation that may affect business operations - The Labour Relations Act regulates the relationship between the employer and employees when resolving conflict in the workplace. √√ - The Basic Conditions of Employment Act provides the minimum acceptable standard for any employment policy/describes the conditions of employment. √√ - The Compensation for Occupational Injuries and Diseases Act provides compensation for employees who sustain injuries or contract diseases while on duty/ensures that employers provide their employees with a safe and healthy working environment. √√ - The Skills Development Act ensures that employers contribute towards the education and training of their employees. √√ - Consumer Protection Act promotes and advances the social and economic welfare of consumers in South Africa. √√ - National Credit Act was established to protect both businesses and consumers from negligent lending practices that could result in over- indebtedness by consumers. √√ - Employment Equity Act is there to eliminate unfair discrimination, such as discrimination against race, colour, age, gender, religion, or disability in the workplace. √√ - Broad Based Black Economic Empowerment ensures that previously disadvantaged individuals fully participate in the economy. √√ - Any other relevant examples of contemporary legislation that may affect business operations. NOTE: Mark the first THREE (3) only. Max. (6) Copyright reserved Please turn over ### Page 21 Downloaded from hlayiso.com (EC/NOVEMBER 2023) BUSINESS STUDIES P1 21 4.3 4.3.1 Solutions to piracy from the scenario SOLUTIONS TO PIRACY MOTIVATIONS 1. Patent √√ SD was worried that other business would copy their design so they registered their new invention. √ 2. Trademark √√ They also used a very special symbol of a glowing sun to enable customer to identify their drones. √ Sub-max. (4) Sub-max. (2) NOTE: 1. Mark the first TWO (2) only. 2. The answer does not have to be in tabular format. 3. Award marks for the solutions to piracy even if the motivation were incomplete. 4. Do not award marks for the motivations if the solutions to piracy were incorrectly identified. Max. (6) Copyright reserved Please turn over ### Page 22 Downloaded from hlayiso.com 22 BUSINESS STUDIES P1 (EC/NOVEMBER 2023) 4.4 Purpose of the Labour Relations Act/LRA - Provide a framework/structure for governing the labour relations √ between employer and employees. √ - Regulates the rights of trade unions and facilitates √ collective bargaining processes to take place in the workplace. √ - Encourages the establishment of workplace forums √ where employees may participate in decision-making. √ - Encourages fair labour practice√ between the employer and employees. √ - Makes provision for the establishment of the Labour Courts and Labour Appeal Courts √ to deal with labour issues. √ - Establishes the Commission for Conciliation, Mediation and Arbitration (CCMA) to resolve labour disputes √ through statutory conciliation, mediation and arbitration. √ - Provides a framework where the employees, trade unions and employers work together √ to discuss matters relating to employment, e.g. wages, conditions of employment. √ - Promotes orderly negotiations and employee participation √ in decision- making in the workplace. √ - Provides simple procedures √ for the registration of trade unions and employers’ organisations. √ - Regulates the effectiveness of bargaining councils √ and statutory councils. √ - Endorses the right to strike against retrenchments, √ and facilitates labour disputes. √ - Clarifies the transfer √ of contracts of employment procedures. √ - Deals with √ strikes and lockouts and workplace forums. - Establishes workplace forums to promote √ the interest of all employees in the workplace whether they belong to the trade union or not. √ - Advances economic development/social justice/labour peace √ to ensure the workplace maintain the basic rights of employees. √ - Any other relevant answer related to the purpose of the Labour Relations Act. Max. (6) Copyright reserved Please turn over ### Page 23 Downloaded from hlayiso.com (EC/NOVEMBER 2023) BUSINESS STUDIES P1 23 BUSINESS OPERATIONS 4.5 Types of packaging - Packaging for immediate use/Unit packaging √ - Packaging for double use √ - Packaging for resale √ - Kaleidoscopic/Frequently changing packaging √ - Speciality packaging √ - Combination packaging √ NOTE: Mark the first FOUR (4) only. (4 x 1) (4) 4.6 Selection procedure as a human resources activity OPTION 1 - Determine fair assessment criteria on which selection will be based. √√ - Applicants must submit the application forms/curriculum vitae and certified copies of personal documents/IDs/proof of qualifications. √√ - Sort the received documents/CVs according to the assessment/ selection criteria. √√ - Screen/Determine which applications meet the minimum job requirements and separate these from the rest. √√ - Preliminary interviews are conducted if many suitable applications were received. √√ - Reference checks should be made to verify the content of CVs, e.g., contact previous employers to check work experience. √√ - Compile a shortlist of potential candidates identified. √√ - Shortlisted candidates may be subjected to various types of selection tests e.g. skills tests. √√ - Invite shortlisted candidates for an interview. √√ - A written offer is made to the selected candidate. √√ - Inform unsuccessful applicants about the outcome of their application./Some adverts indicate the deadline for informing only successful candidates. √√ - Any other relevant answer related to the selection procedure as a human resource activity. OR Copyright reserved Please turn over ### Page 24 Downloaded from hlayiso.com 24 BUSINESS STUDIES P1 (EC/NOVEMBER 2023) OPTION 2 - Receive documentation such as application forms and sort it according to the criteria of the job. √√ - Evaluate CVs and create a shortlist/Screen the applicants. √√ - Check information in the CVs and contact references. √√ - Conduct preliminary sifting interviews to identify applicants who are not suitable for the job, although they meet all requirements. √√ - Assess/Test candidates who have applied for senior positions/to ensure the best candidate is chosen. √√ - Conduct interviews with shortlisted candidates. √√ - Offer employment in writing to the selected candidate(s). √√ - Any other relevant answer related to the selection procedure as a human resource activity. NOTE: The procedure may be in any order. Max. (4) 4.7 Ways in which businesses can comply with the Occupational Health and Safety Act 4.7.1 Ways in which businesses comply with the Occupational Health and Safety Act from the scenario - SB ensures that their first aid boxes are always available. √ - They also make fire extinguishers available in the workplace. √ NOTE: 1. Mark the first TWO (2) only. 2. Only award marks for responses that are quoted from the scenario. (2 x 1) (2) 4.7.2 Other ways in which businesses can comply with the Occupational Health and Safety Act - Provide workers with protective gear √ to protect themselves against potentially dangerous situations. √ - Fire extinguishers need to be serviced√ regularly. √ - Machinery must be maintained √ at regular intervals and repaired promptly. √ - Employers who employ more than twenty employees √ must appoint at least one health and safety representative for every 100 employees. √ - Ensure health and safety of persons at work√ and during the use of plants and machinery. √ - Any other relevant answer related to other ways in which SB can comply with the Occupational Health and Safety Act. NOTE: Do not award marks for responses that were quoted in QUESTION 4.7.1 Max. (4) Copyright reserved Please turn over ### Page 25 Downloaded from hlayiso.com (EC/NOVEMBER 2023) BUSINESS STUDIES P1 25 4.8 Precautionary measures that businesses should take when handling machinery - All machinery and equipment must be correctly installed and safe to use. √√ - Workers must be properly trained on how to use machinery and must be informed about the risks when using the machinery. √√ - Regular safety checks must be carried out and machinery should be maintained and serviced regularly. √√ - Workers need to wear protective clothing and gear such as overalls, hard hats and safety helmets, ear plugs, masks, heavy-duty safety boots, welding goggles and gloves when working with machinery and equipment. √√ - Develop a culture of safety in the workplace. √√ - Familiarise employees with safety procedures. √√ - Any other relevant answer related to the precautionary measures that businesses should take when handling machinery. Max. (6) [40] BREAKDOWN OF MARKS QUESTION 4 MARKS 4.1 2 4.2 6 4.3 6 4.4 6 4.5 4 4.6 4 4.7.1 2 4.7.2 4 4.8 6 TOTAL 40 TOTAL SECTION B: 80 Copyright reserved Please turn over Text truncated here. 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