# Business Studies Grade 12 P2 NSC June 2022 Memo (English) > Grade 12 Business Studies Paper 2 memorandum from the NSC June Exam 2022 (English), 28 pages. Read online or download the free PDF. - Page: https://www.hlayiso.com/library/business-studies-p2-may-june-2022-mg-eng/07abbe48-a8d2-495a-936e-f21b66f91ecb - Updated: 2026-10-29 - Subject: Business Studies - Grade: Grade 12 - Document type: Memorandum - Year: 2022 - Exam period: NSC June Exam - Paper: 2 - Curriculum: CAPS - Pages: 28 Breadcrumbs: [Home](https://www.hlayiso.com/) › [Library](https://www.hlayiso.com/library) › [Grade 12](https://www.hlayiso.com/library/grade-12) › [Business Studies](https://www.hlayiso.com/library/grade-12/business-studies) › [Business Studies Grade 12 P2 NSC June 2022 Memo (English)](https://www.hlayiso.com/library/business-studies-p2-may-june-2022-mg-eng/07abbe48-a8d2-495a-936e-f21b66f91ecb) ## About this document Business Studies · Grade 12 · NSC June Exam · 2022. Memorandum. Read online or download the PDF. Read it free online on the page above; download the PDF from there. ## Document text Text extracted from the PDF. Layout, diagrams and tables may not survive extraction. ### Page 1 Downloaded from hlayiso.com SENIOR CERTIFICATE EXAMINATIONS/ NATIONAL SENIOR CERTIFICATE EXAMINATIONS BUSINESS STUDIES P2 2022 MARKING GUIDELINE MARKS: 150 This marking guideline consist of 28 pages. Copyright reserved Please turn over ### Page 2 Downloaded from hlayiso.com Business Studies/P2 2 DBE/2022 SC/NSC – Marking Guidelines NOTES TO MARKERS PREAMBLE The notes to markers are provided for quality assurance purposes to ensure the following: (a) Fairness, consistency and reliability in the standard of marking (b) Facilitate the moderation of candidates' scripts at the different levels (c) Streamline the marking process considering the broad spectrum of markers across the country (d) Implement appropriate measures in the teaching, learning and assessment of the subject at schools/institutions of learning 1. For marking and moderation purposes, the following colours are recommended: Marker: Red Senior Marker: Green Deputy Chief Marker: Brown/Blue Chief Marker: Pink Internal Moderator: Orange DBE Moderator: Turquoise 2. Candidates' responses must be in full sentences for SECTIONS B and C. However, this would depend on the nature of the question. 3. A comprehensive marking guideline has been provided but this is by no means exhaustive. Due consideration should be given to an answer that is correct but:  Uses a different expression from that which appears in the marking guideline  Comes from another credible source  Original  A different approach is used NOTE: There is only ONE correct answer in SECTION A. 4. Take note of other answers, provided by candidates, which relate to a particular question and allocate marks accordingly. (In cases where the answer is unclear or indicates some understanding, part-marks should be awarded, for example, one mark instead of the maximum of two marks.) 5. The word 'Sub max' is used to facilitate the allocation of marks within a question or sub-question. 6. The purpose of circling marks (guided by 'max' in the breakdown of marks) on the right-hand side is to ensure consistency and accuracy in the marking of scripts as well as for calculation and moderation purposes. 7. Subtotals to questions must be written in the right-hand margin. Circle the subtotals as indicated by the allocation of marks. This must be guided by 'max' in the marking guidelines. Only the total for each question should appear in the left-hand margin next to the appropriate question number. 8. In an indirect question, the theory as well as the response must be relevant and related to the question. Copyright reserved ### Page 3 Downloaded from hlayiso.com Business Studies/P2 3 DBE/2022 SC/NSC – Marking Guidelines 9. Correct numbering of answers to questions or sub questions is recommended in SECTIONS A and B. However, if the numbering is incorrect, follow the sequence of the candidate's responses. Candidates will be penalised if the latter is not clear. 10. No additional credit must be given for repetition of facts. Indicate with an 'R'. 11. The differentiation between 'evaluate' and 'critically evaluate' can be explained as follows: 11.1 When 'evaluate' is used, candidates are expected to respond in either a positive/negative manner or take a neutral (positive and negative) stance, e.g., Positive: 'COIDA eliminates time and costs spent√ on lengthy civil court proceedings.'√ 11.2 When 'critically evaluate' is used, candidates are expected to respond in either a positive/negative manner or take a neutral (positive and negative) stance. In this instance candidates are also expected to support their responses with more depth, e.g., 'COIDA eliminates time and costs spent√ on lengthy civil court proceedings√, because the employer will not be liable for compensation to the employee for injuries sustained during working hours as long as it can be proved that the business was not negligent.'√ NOTE: 1. The above could apply to 'analyse' as well. 2. Note the placing of the tick (√) in the allocation of marks. 12. The allocation of marks must be informed by the nature of the question, cognitive verb used, mark allocation in the marking guideline and the context of each question. Cognitive verbs, such as: 12.1 Advise, name, state, outline, motivate, recommend, suggest, (list not exhaustive) do not usually require much depth in candidates' responses. Therefore, the mark allocation for each statement/answer appears at the end. 12.2 Define, describe, explain, discuss, elaborate, distinguish, differentiate, compare, tabulate, analyse, evaluate, critically evaluate (list not exhaustive) require a greater depth of understanding, application and reasoning. Therefore, the marks must be allocated more objectively to ensure that assessment is conducted according to established norms so that uniformity, consistency and fairness are achieved. 13. Mark only the FIRST answer where candidates offer more than one answer for SECTION B and C questions that require one answer. Copyright reserved Please turn over ### Page 4 Downloaded from hlayiso.com Business Studies/P2 4 DBE/2022 SC/NSC – Marking Guidelines 14. SECTION B 14.1 If for example, FIVE facts are required, mark the candidate's FIRST FIVE responses and ignore the rest of the responses. Indicate by drawing a line across the unmarked portion. NOTE: 1. This applies only to questions where the number of facts is specified. 2. The above also applies to responses in SECTION C. (where applicable) 14.2 If two facts are written in one sentence, award the candidate FULL credit. Point 14.1 above still applies. 14.3 If candidates are required to provide their own examples/views, brainstorm this at the marking centre and refer to the DBE internal moderator to finalise the alternative answers in consultation with the UMALUSI external moderators. 14.4 Use of the cognitive verbs and allocation of marks: 14.4.1 If the number of facts are specified, questions that require candidates to 'describe/discuss/explain' may be marked as follows:  Fact 2 marks (or as indicated in the marking guidelines)  Explanation 1 mark (two marks will be allocated in Section C) The 'fact' and 'explanation' are given separately in the marking guideline to facilitate mark allocation. 14.4.2 If the number of facts required is not specified, the allocation of marks must be informed by the nature of the question and the maximum mark allocated in the marking guideline. 14.5 ONE mark may be awarded for answers that are easy to recall, requires one-word answers or is quoted directly from a scenario/case study. This applies to SECTIONS B and C in particular (where applicable). 15. SECTION C 15.1 The breakdown of the mark allocation for the essays is as follows: Introduction Maximum: Content 32 Conclusion Insight 8 TOTAL 40 Copyright reserved Please turn over ### Page 5 Downloaded from hlayiso.com Business Studies/P2 5 DBE/2022 SC/NSC – Marking Guidelines 15.2 Insight consists of the following components: Layout/Structure Is there an introduction, paragraphs and a conclusion? 2 Analysis and Is the candidate able to break down the question into 2 interpretation headings/subheadings/interpret it correctly to show understanding of what is being asked? Marks to be allocated using this guide: All headings addressed: 1 (One 'A') Interpretation (16 to 32 marks): 1 (One 'A') Synthesis Are there relevant decisions/facts/responses made based 2 on the questions? Marks to be allocated using this guide: Option 1: Only relevant facts: 2 marks (No '-S') Where a candidate answers 50% or more (two to four sub-questions) of the question with only relevant facts; no '-S' appears in the left margin. Award the maximum of TWO (2) marks for synthesis. Option 2: Some relevant facts: 1 mark (One '-S') Where a candidate answers less than 50% (only one sub-question) of the question with only OR some relevant facts; one '-S' appears in the left margin. Award a maximum of ONE (1) mark for synthesis. Option 3: Some relevant facts: 1 mark (One '-S') Where a candidate writes FOUR sub- questions, but one/two/three sub-question(s) with irrelevant facts; one '-S' appears in the left margin. Award a maximum of ONE (1) mark for synthesis. Option 4: No relevant facts: 0 marks (Two '-S') Where a candidate answers less than 50% (only one sub-question) of the question with no relevant facts; two '-S' appear in the left margin. Award a ZERO mark for synthesis. Originality Is there evidence of one or two examples, not older than 2 two (2) years, that are based on recent information, current trends and developments? TOTAL FOR INSIGHT: 8 TOTAL MARKS FOR FACTS: 32 TOTAL MARKS FOR ESSAY (8 + 32): 40 NOTE: 1. No marks will be awarded for contents repeated from the introduction and conclusion. 2. The candidate forfeits marks for layout if the words INTRODUCTION and CONCLUSION are not stated. 3. No marks will be awarded for layout, if the headings INTRODUCTION and CONCLUSION are not supported by an explanation. Copyright reserved Please turn over ### Page 6 Downloaded from hlayiso.com Business Studies/P2 6 DBE/2022 SC/NSC – Marking Guidelines 15.3 Indicate insight in the left-hand margin with a symbol e.g. ('L, A, -S and/or O'). 15.4 The breakdown of marks is indicated at the end of the suggested answer/ marking guideline to each question. 15.5 Mark all relevant facts until the SUBMAX/MAX mark in a subsection has been attained. Write SUBMAX/MAX after maximum marks have been obtained, but continue reading for originality “O”. 15.6 At the end of each essay indicate the allocation of marks for facts and marks for insight as follows: (L – Layout, A – Analysis, S – Synthesis, O – Originality) as in the table below. CONTENT MARKS Facts 32 (max.) L 2 A 2 S 2 O 2 TOTAL 40 15.7 When awarding marks for facts, take note of the sub-maxima indicated, especially if candidates do not make use of the same subheadings. Remember, headings and subheadings are encouraged and contribute to insight (structuring/logical flow/sequencing) and indicate clarity of thought. (See MARK BREAKDOWN at the end of each question.) 15.8 If the candidate identifies/interprets the question INCORRECTLY, then he/she may still obtain marks for layout. 15.9 If a different approach is used by candidates, ensure that the answers are assessed according to the mark allocation/subheadings as indicated in the marking guideline. 15.10 15.10.1 Award TWO marks for complete sentences. Award ONE mark for phrases, incomplete sentences and vague answers. 15.10.2 With effect from November 2015, the TWO marks will not necessarily appear at the end of each completed sentence. The ticks (√) will be separated and indicated next to each fact, e.g. 'Product development is a growth strategy √, where businesses aim to introduce new products into existing markets.'√ This will be informed by the nature and context of the question, as well as the cognitive verb used. 15.11 With effect from November 2017, the maximum of TWO (2) marks for facts shown as headings in the marking guidelines, will not necessarily apply to each question. This would also depend on the nature of the question. Copyright reserved Please turn over ### Page 7 Downloaded from hlayiso.com Business Studies/P2 7 DBE/2022 SC/NSC – Marking Guidelines SECTION A QUESTION 1 1.1 1.1.1 B√√ 1.1.2 D√√ 1.1.3 C√√ 1.1.4 A√√ 1.1.5 B√√ (5 x 2) (10) 1.2 1.2.1 Compensation Fund√√ 1.2.2 public√√ 1.2.3 decision-making√√ 1.2.4 health and safety representatives√√ 1.2.5 collaboration√√ (5 x 2) (10) 1.3 1.3.1 F√√ 1.3.2 H√√ 1.3.3 I√√ 1.3.4 J√√ 1.3.5 A√√ (5 x 2) (10) TOTAL SECTION A: 30 BREAKDOWN OF MARKS QUESTION 1 MARKS 1.1 10 1.2 10 1.3 10 TOTAL 30 Copyright reserved Please turn over ### Page 8 Downloaded from hlayiso.com Business Studies/P2 8 DBE/2022 SC/NSC – Marking Guidelines SECTION B Mark the FIRST TWO answers only. QUESTION 2: BUSINESS VENTURES 2.1 Examples of insurable risks - Theft√ - Fidelity insurance√ - Burglar√ - Money in transit√ - Fire√ - Natural disaster/Storms/Wind/Rain/Hail√ - Damage to/Loss of assets/vehicles/equipment/buildings/premises√ - Injuries on premises√ - Any other relevant answer related to the examples of insurable risks. NOTE: Mark the first FOUR (4) only. (4 x 1) (4) 2.2 Advantages of Government/RSA Retail Savings Bonds - Guaranteed returns, as interest rate is fixed for the whole investment period. √√ - Interest rates are market related and attract more investors. √√ - Interest can be received twice a year. √√ - Investment may be easily accessible, as cash may be withdrawn after the first twelve months. √√ - Low risk/Safe investment, as it is invested with the South African Government which cannot be liquidated. √√ - It is an affordable type of investment for all levels of income earners including pensioners. √√ - Retail bonds are easily/conveniently obtained electronically/from any Post Office/ directly from National Treasury. √√ - No charges/costs/commissions payable on this type of investment. √√ - Interest is usually higher than on fixed deposits. √√ - Retail bonds are listed on the capital bond markets/on the JSE. √√ - Investors younger than 18 years/Minors may invest with the help of a legal guardian, which encourages saving from a young age. √√ - Any other relevant answer related to the advantages of Government/RSA Retail Savings Bonds as a form of investment. Max (6) Copyright reserved Please turn over ### Page 9 Downloaded from hlayiso.com Business Studies/P2 9 DBE/2022 SC/NSC – Marking Guidelines 2.3 Insurance 2.3.1 Average clause√√ (2) 2.3.2 Calculation of average clause Insured amount Market value X Loss/Damage √ R400 000 √ X R90 000√ R600 000 = R 60 000√√√√ NOTE: 1. Award full marks (4) if the answer is correct and no workings are shown. 2. If the formula and workings were shown correctly but the final answer is wrong, award a maximum of THREE (3) marks. 3. If the answer and workings are incorrect, award a maximum of ONE mark for the formula. Max (4) 2.4 Meaning of debentures as a type of investment opportunity - Debentures are issued to raise borrowed capital√ from the public. √ - The lender/debenture holder agrees to lend money√ to the company on certain conditions for a certain period. √ - Debenture holders are creditors, as the company is liable to repay√ the amount of the debentures. √ - Most types of debentures can be traded√ on the JSE. √ - Debenture holders receive annual interest payments√ based on the terms/number/ amount of debentures held. √ - Any other relevant answer related to the meaning of debentures as a type of investment opportunity. Max (4) 2.5 Impact of the democratic leadership style on businesses Positives/Advantages - The leader allows the employees to participate in the decision-making process, √ so they feel empowered/positive. √ - Staff gives a variety of ideas/inputs/feedback/viewpoints√ that can lead to innovation/improved production methods/increased sales. √ - Clear/Two-way communication ensures group commitment√ to final decision(s). √ - Authority is delegated which can motivate/inspire workers√ to be more productive. √ - Complex decisions can be made√ with inputs from specialists/skilled workers. √ - Any other relevant answer related to the positive impact/advantages of the democratic leadership style on businesses. AND/OR Copyright reserved Please turn over ### Page 10 Downloaded from hlayiso.com Business Studies/P2 10 DBE/2022 SC/NSC – Marking Guidelines Negatives/Disadvantages - Incorrect decisions may be made√ if staff is inexperienced/not fully informed. √ - Decision-making may be time consuming√ because stakeholders have to be consulted. √ - Employees may feel discouraged√ if their opinions/inputs is not considered. √ - Leaders can rely too much on the input of the followers√ and fail to make a final decision. √ - Not effective in times of crisis/when quick decisions√ need to be made. √ - Some employees only pretend to participate in decision making√ and their feedback may not always be accurate. √ - Any other relevant answer related to the negative impact/disadvantages of the democratic leadership style on businesses. Max (6) 2.6. Presentation 2.6.1 Factors quoted from the scenario - She maintained eye contact with her audience throughout the presentation. √ - Mary also managed her time effectively in order to allow for questions. √ NOTE: 1. Mark the first TWO (2) only. 2. Only award marks for responses that are quoted from the scenario. (2 x 1) (2) 2.6.2 Areas of improvement for the next presentation - Mary/The presenter should revise objectives√ that were not achieved. √ - Humour should be used√ appropriately. √ - Always be prepared to update/keep√ the information relevant. √ - Reflect on any problem/criticism√ and avoid it in future presentations. √ - Reflect on the time/length of the presentation√ to add/remove content. √ - Increase/Decrease the use of visual aids√ or replace/remove aids that did not work well. √ - Mary/The presenter should reflect on the logical flow of the format/slides/ application√ of visual aids. √ - Analyse feedback from a presentation√ and incorporate/update/amend the presentation. √ - Any other relevant answer related to the areas of improvement that Mary/the presenter should consider for her next presentation. Max (4) Copyright reserved Please turn over ### Page 11 Downloaded from hlayiso.com Business Studies/P2 11 DBE/2022 SC/NSC – Marking Guidelines 2.7 Criteria contributing to the success and/or failure of a personal liability company 2.7.1 SUCCESS FACTORS AND/OR FAILURE FACTORS - Shareholders can vote - Some shareholders may not for/appoint the most capable exercise their voting rights resulting directors to manage their in choosing the wrong person as a company. √√ director. √√ - Personal liability company is - Directors may sometime act in their managed by a competent board own interest, not in the company‟s of directors who may be experts best interest/which can hamper in their fields. √√ growth and profit maximization. √√ - Quick decisions can be made - Large management structure can Management even if there is only one result in decision-making taking director. √√ time. √√ - The management of the - Personal liability company and its company can improve since shareholders are compelled to directors are accountable to budget a larger amount for shareholders. √√ directors' remuneration to attract the best directors. √√ - Directors‟ fees increase the company‟s expenses which reduces the cash flow/net profit. √√ - Any other relevant answer - Any other relevant answer related related to how management to how management could could contribute to the success of contribute to the failure of a a personal liability company. personal liability company. Max (4) Copyright reserved Please turn over ### Page 12 Downloaded from hlayiso.com Business Studies/P2 12 DBE/2022 SC/NSC – Marking Guidelines 2.7.2 SUCCESS FACTORS AND/OR FAILURE FACTORS - Procedures to form a personal liability - Formation procedures are time company have been simplified by the consuming as many legal new Companies Act 71 of 2008. √√ documents need to be prepared/ submitted. √√ - Auditing of financial statements - Annual audit of financial statements (if required), gives shareholders the (if required) is costly. √√ assurance that the business is being properly managed and supports raising additional funds. √√ - There is no longer a limit on the - High formation/establishment costs number of shareholders in the require a large start-up capital. √√ personal liability company. √√ - A personal liability company can - If a personal liability company does benefit from government programmes not comply with legislation its if they comply with the relevant licence maybe withdrawn by the legislation. √√ Companies and Intellectual Property Commission (CIPC). √√ - A company which complies with legislation builds a positive image and may attract investors. √√ - Has continuity of existence due to the legal personality of the company. √√ Legislation - The company and shareholders are - Lengthy registration requirements separate entities, which may may delay the actual operation of encourage more people to join the the business and shareholders can company. √√ loose on profitable opportunities. √√ - Directors are forced to act responsibly - It is expensive to register a and work harder to protect their personal liability company which personal assets. √√ increases business expenses resulting in less profit. √√ - Directors sign performance contracts - The drafting of directors' which motivate them to act performance contracts may be time professionally and ethically. √√ consuming, expensive and increase costs. √√ - The rights and duties of shareholders - Auditing is required only if the are stipulated in the Companies Act, personal liability company meets which minimises unethical and corrupt the requisite tests for solvency and behaviour.√√ liquidity, which leads to extra auditing costs.√√ May obtain government tenders as the PLC is properly registered in compliance with the Companies Act. √√ - Any other relevant answer related to - Any other relevant answer related how legislation could contribute to the to how legislation could contribute success of a personal liability to the failure of a personal liability company. company. Max (4) Copyright reserved Please turn over ### Page 13 Downloaded from hlayiso.com Business Studies/P2 13 DBE/2022 SC/NSC – Marking Guidelines NOTE: 1. The answer does not have to be in tabular format. 2. Mark either success AND/OR failure of EACH factor. [40] BREAKDOWN OF MARKS QUESTION 2 MARKS 2.1 4 2.2 6 2.3.1 2 2.3.2 4 2.4 4 2.5 6 2.6.1 2 2.6.2 4 2.7.1 4 2.7.2 4 TOTAL 40 QUESTION 3: BUSINESS ROLES 3.1 Problem-solving steps - Identify the problem. √ - Define the problem. √ - Identify possible solutions to the problem. √ - Select the most appropriate alternative. √ - Develop an action plan. √ - Implement the suggested solution/action plan. √ - Monitor the implementation of the solution/action plan. √ - Evaluate the implemented solution. √ - Any other relevant answer related to the problem-solving steps. NOTE: 1. Mark the first TWO (2) only. 2. Accept steps in any order. (2 x 1) (2) 3.2 Problem-solving techniques from the statements 3.2.1 Brainstorming√√ 3.2.2 Delphi technique√√ (4) 3.3 Correct procedure to deal with grievances - An aggrieved employee must verbally report the incident/grievance√ to his/her supervisor/manager. √ - Supervisor/manager needs to resolve the issue√ within three to five (3 to 5) working days. √ - Should the employee and supervisor not be able to resolve the grievance, √ the employee may take it to the next level of management. √ - The employee may move to a more formal process√ where the grievance must be lodged in writing/completes a grievance form. √ - The employee must receive a written reply√ in response to the written grievance. √ - A grievance hearing/meeting must be held√ with all relevant parties present. √ - Minutes of the meeting must be recorded√ and any resolution passed must be recorded on the formal grievance form. √ Copyright reserved Please turn over ### Page 14 Downloaded from hlayiso.com Business Studies/P2 14 DBE/2022 SC/NSC – Marking Guidelines - Should the employee not be satisfied, √ then he/she could refer the matter to the highest level of management. √ - Top management should arrange a meeting √ with all relevant parties concerned. √ - Minutes of this meeting should be filed/recorded√ and the outcome/decision must be recorded on the formal grievance form. √ - Should the employee still not be satisfied, he/she may refer the matter to the CCMA√ who will make a final decision on the matter. √ - The matter can be referred to the Labour Court on appeal√ if the employee is not satisfied with the decision taken by the CCMA. √ - Any other relevant answer related to the correct procedure to deal with grievances in the workplace. NOTE: The procedure may be in any order. Max (6) 3.4 King code principles for good corporate governance 3.4.1 King code principles from the scenario KING CODE PRINCIPLES MOTIVATIONS 1.Transparency√√ The directors and employees know the employment policies of the company. √ 2. Accountability √√ MC appointed Gobolo Auditors to audit their financial statements. √ Submax (4) Submax (2) NOTE: 1. Mark the first TWO (2) only. 2. The answer does not have to be in tabular format. 3. Award marks for the King Code principles even if the motivations were incomplete. 4. Do not award marks for the motivations if the King Code principles were incorrectly identified. Max (6) 3.4.2 Ways in which professional, responsible, ethical and effective business practice should be conducted - Mission statement should include the values√ of equality/respect. √ - Businesses should treat all employees equally, √ regardless of their race/colour/ age/gender/disability. √ - Treat workers with respect/dignity√ by recognising work well done/the value of human capital. √ - Plan properly√ and put preventative measures in place. √ - Pay fair wages/salaries √, which is in line with the minimum requirements of the BCEA√/Remunerate employees√ for working overtime/during public holidays. √ - Engage in environmental√ awareness programmes√/Refrain from polluting the environment√ by legally disposing of toxic waste. √ - Refrain from starting a venture using other businesses' ideas√ that are protected by law. √ - Business decisions and actions must be clear/transparent√ to all stakeholders. √ - Businesses should be accountable/responsible√ for their decisions and actions/ patent rights. √ - Hire honest/trustworthy accountants/financial officers√ with good credentials. √ Copyright reserved Please turn over ### Page 15 Downloaded from hlayiso.com Business Studies/P2 15 DBE/2022 SC/NSC – Marking Guidelines - Regular/Timeous payment√ of taxes. √ - Draw up a code√ of ethics/conduct. √ - On-going development and training√ for all employees. √ - Performance management systems/Appraisals √ should be in place. √ - Adequate internal√ controls/monitoring/evaluation. √ - Any other relevant answer related to ways in which professional, responsible, ethical and effective business practice should be conducted. Max (4) 3.5 Relationship between social responsibility and triple bottom line Profit/Economic√ - Triple Bottom line means that businesses should not only focus on profit/charge high prices, but should also invest in CSI projects. √ - Businesses should not make a profit at the expense of its community. √ - Any other relevant answer related to the relationship between social responsibility and profit/economic as a triple bottom line element. Submax (2) People/Social√ - Business operations should not have a negative impact on/exploit people/ employees/customers/community. √ - Businesses should engage/invest in sustainable community programmes/ projects that will benefit/uplift communities. √ - Improve the life style/quality of life of their human resources/employees. √ - Any other relevant answer related to the relationship between social responsibility and people/social as a triple bottom line element. Submax (2) Planet/Environment√ - Businesses should not exhaust resources/harm the environment for production/profit purposes. √ - They may support energy-efficient/eco-friendly products/production methods. √ - Recycle/Re-use waste such as packaging from recycled material. √ - Any other relevant answer related to the relationship between social responsibility and planet/environment as a triple bottom line element. Submax (2) Max (6) 3.6 Social and cultural rights 3.6.1 Social rights of employees from the scenario - education√ - clean water√ NOTE: 1. Mark the first TWO (2) only. 2. Only award marks for responses that are mentioned in the scenario. (2 x 1) (2) Copyright reserved Please turn over ### Page 16 Downloaded from hlayiso.com Business Studies/P2 16 DBE/2022 SC/NSC – Marking Guidelines 3.6.2 Ways to promote cultural rights in the workplace - Provide the environment in which employees are free to use their own language√ when interacting with others during their free time. √ - GM/Businesses should encourage employees to attend/participate√ in cultural activities. √ - Allow employees to provide solutions to challenges√ from their own cultural perspective. √ - Regular cultural information sessions will help employees√ to respect each other's culture in the workplace. √ - Make provision for different cultures√, such as food served in the canteen/ entertainment at staff functions. √ - GM/Businesses should employ people√ from various cultural backgrounds. √ - Employees should be trained√ on cultural tolerance. √/Business policies should promote√ cultural tolerance. √ - Any other relevant answer related to ways in which GM/businesses could promote cultural rights in the workplace. Max (4) 3.7 Strategies to protect the environment and human health - Laws and regulations should be adhered to so that profits are not generated at the expense of the environment. √√ - Pollution and other environmental issues should always be considered in all business activities such as safe disposal of waste/dumping of toxic waste. √√ - Become involved in environmental awareness programmes. √√ - The environment can be protected by altering production techniques in favour of cleaner and greener technologies. √√ - Water for human consumption should be tested before it is used. √√ - Promote nature conservation by looking after natural resources. √√ - Minimise pollution, by re-using, reducing and recycling. √√ - Reduce consumption of goods/services which are environmentally unfriendly. √√ - Register/Engage with recognised institutions/bodies that promote „green peace‟. √√ - Physical working conditions should always be worker friendly, safe and promote occupational health. √√ - Physical working conditions such as adequate lighting/ventilation should be available and functional. √√ - Machines must be serviced/maintained regularly. √√ - Educate employees about hygiene issues/Covid 19 regulations and guidelines. √√ - Encourage employees to do regular health checks. √√ - Conduct regular inspections on buildings and machinery to minimise potential dangers to human health. √√ - Any other relevant answer related to strategies that businesses may use to protect the environment and human health. Max (6) [40] Copyright reserved Please turn over ### Page 17 Downloaded from hlayiso.com Business Studies/P2 17 DBE/2022 SC/NSC – Marking Guidelines BREAKDOWN OF MARKS QUESTION 3 MARKS 3.1 2 3.2 4 3.3 6 3.4.1 6 3.4.2 4 3.5 6 3.6.1 2 3.6.2 4 3.7 6 TOTAL 40 QUESTION 4: MISCELLANEOUS TOPICS BUSINESS VENTURES 4.1 Examples of non-verbal presentations - Tables√ - Graphs/bar graph/line graph/histogram/pie graph/charts √ - Diagrams√ - Illustrations/Pictures/Photographs/Scenarios/Models√ - Written/Business reports√ - Flip charts√ - Handouts/Print outs √ - Slide shows/PowerPoint√ - Any other relevant answer related to examples of non-verbal presentations. NOTE: Mark the first TWO (2) only. (2 x 1) (2) 4.2 Difference between limited liability and unlimited liability LIMITED LIABILITY UNLIMITED LIABILITY - Losses are limited to the amount that - The liability of the owner to pay the owner invested in the debts/claims is not limited to the business. √√ business only. √√ - The owner‟s personal assets are - The owner‟s personal assets may be protected against the debts of the seized to pay for the debts of the business. √√ business. √√ - Applicable to forms of - Applicable to forms of ownership/ ownership/companies that have a companies that do not have a separate legal entity/personality. √√ separate legal entity/personality. √√ - Any other relevant answer related to - Any other relevant answer related to limited liability. unlimited liability. Submax (2) Submax (2) NOTE: 1. The answer does not have to be in tabular format. 2. The difference does not have to link, but must be clear. 3. Award a maximum of TWO (2) marks if the difference is not clear/Mark either limited liability or unlimited liability only. Max (4) Copyright reserved Please turn over ### Page 18 Downloaded from hlayiso.com Business Studies/P2 18 DBE/2022 SC/NSC – Marking Guidelines 4.3 Types of benefits paid out by the Unemployment Insurance Fund from statements 4.3.1 Maternity benefit√√ 4.3.2 Adoption benefit√√ (4) 4.4 Advantages of PowerPoint - Graphic programmes have the capacity to convey ideas√ and support what the presenter says. √ - Easy to combine√ with sound/video clips. √ - Simple/Less cluttered slides√ may capture the interest of the audience. √ - Video clips can provide variety√ and capture the attention of the audience. √ - Variation of colour/background/sound immediately captures the attention of the audience√ and retains their interest throughout the presentation. √ - Slides can enhance the facts√ and summarise information. √ - PowerPoint slides can help to convey a large number of facts√ in a short time. √ - Any other relevant answer related to the advantages of PowerPoint as a type of visual aid. Max (4) 4.5 Leadership styles 4.5.1 Charismatic √√ (2) 4.5.2 Role of personal attitude in successful leadership - Positive attitude releases leadership potential. √√ - A leader‟s good attitude can influence the success of the business. √√ - Leaders must know their strengths and weaknesses to apply their leadership styles effectively. √√ - A great leader understands that the right attitude will set the right atmosphere. √√ - Leaders' attitude may influence employees'/teams' thoughts/behaviour. √√ - Leaders should model the behaviour that they want to see in team members. √√ - Successful leaders consider the abilities/skills of team members to allocate tasks/roles effectively. √√ - Enthusiasm produces confidence in a leader. √√ - A positive attitude is critical for good leadership because good leaders will stay with the task regardless of difficulties/challenges. √√ - Successful employees and leaders have a constant desire to work and achieve personal/professional success. √√ - Leaders with a positive attitude know that there is always more to learn/space to grow. √√ - Any other relevant answer related to the role of personal attitude in successful leadership. Max (4) BUSINESS ROLES 4.6 Advantages of creative thinking in the workplace - Better/Unique/Unconventional ideas/solutions are generated. √√ - May give the business a competitive advantage if unusual/unique solutions/ ideas/strategies are implemented. √√ Copyright reserved Please turn over ### Page 19 Downloaded from hlayiso.com Business Studies/P2 19 DBE/2022 SC/NSC – Marking Guidelines - Complex business problems may be solved. √√ - Productivity increases as management/employees may quickly generate multiple ideas which utilises time and money more effectively. √√ - Managers/Employees have more confidence as they can live up to their full potential. √√ - Managers will be better leaders as they will be able to handle/manage change(s) positively and creatively. √√ - Managers/Employees can develop a completely new outlook, which may be applied to any task(s) they may do. √√ - Leads to more positive attitudes as managers/employees feel that they have contributed towards problem solving. √√ - Improves motivation amongst staff members. √√ - Managers/Employees have a feeling of great accomplishment and they will not resist/obstruct the process once they solved a problem/contributed towards the success of the business. √√ - Management/Employees may keep up with fast changing technology. √√ - Stimulates initiative from employees/managers, as they are continuously pushed out of their comfort zone. √√ - Creativity may lead to new inventions, which improves the general standard of living. √√ - Any other relevant answer related to the advantages of creative thinking in the workplace. Max (4) 4.7 Team performance 4.7.1 Characteristics of successful team performance from the scenario - Team members have sound intra-team relations. √ - They also pay attention to the needs of individual team members. √ NOTE: 1. Mark the first TWO (2) only. 2. Only award marks for responses that are quoted from the scenario. (2 x 1) (2) 4.7.2 Performing as a stage of team development - Team members are aware of strategies√ and aims of the team. √ - They have direction√ without interference from the leader. √ - Processes and structures√ are set. √ - Leader‟s delegate√ and oversee the processes and procedures. √ - All members are now competent, autonomous √ and able to handle the decision- making process without supervision. √ - Differences among members are appreciated√ and used to enhance the team's performance. √ - Any other relevant answer related to the performing stage as one of the stages of team development. Max (4) 4.8 Dealing with disability as a diversity issue - Businesses should provide employment opportunities√ for people who are physically challenged. √ - Employees should be trained on how to deal√ with colleagues with disabilities. √ Copyright reserved Please turn over ### Page 20 Downloaded from hlayiso.com Business Studies/P2 20 DBE/2022 SC/NSC – Marking Guidelines - Businesses should be well informed on how to deal√ with physically challenged employees. √ - Accommodate people who are physically challenged√ by providing facilities/ramps for wheel-chairs. √ - Ensure that workers with special needs are not marginalised/feel excluded√ from workplace activities. √ - Policies and programmes should accommodate the needs√ of people with disabilities. √ - Create an organisational culture/climate that is conducive√ for people with disabilities. √ - Businesses should bring in external experts√ to help with disability and accommodation issues. √ - Focus on skills/work performance of an employee with disabilities√, rather than his/her disability/possible problems he/she may pose in future. √ - Any other relevant answer related to ways in which businesses could deal with disability as a diversity issue in the workplace. Max (6) 4.9 Dealing with pricing of goods in rural areas as an unethical business practice - A business may lobby with other businesses in the area to convince government to improve infrastructure in rural areas. √√ - Charge fair and market related prices for goods and services. √√ - Avoid unethical business practices to attract customer loyalty. √√ - Investigate cost-effective ways of transporting products/Hire a large truck to combine deliveries to shop-owners in the same area. √√ - Work together with suppliers to share delivery costs to remote rural areas. √√ - Businesses can buy in bulk to get a discount to avoid charging high prices. √√ - Any other relevant answer related to ways in which businesses could deal with pricing of goods in rural areas as a type of unethical business practice. Max (4) [40] BREAKDOWN OF MARKS QUESTION 4 MARKS 4.1 2 4.2 4 4.3 4 4.4 4 4.5.1 2 4.5.2 4 4.6 4 4.7.1 2 4.7.2 4 4.8 6 4.9 4 TOTAL 40 TOTAL SECTION B: 80 Copyright reserved Please turn over Text truncated here. 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