# Business Studies Grade 11 KZN June 2015 Paper & Memo > Grade 11 Business Studies question paper and memo from the KZN June Exam 2015, 36 pages. Read online or get the free PDF download. - Page: https://www.hlayiso.com/library/grade-11-business-studies-2015-kzn-june-exam-question-paper-and-memorandum/2dc132ce-a6d3-4915-ba65-e0f4a5d9fce5 - Updated: 2026-09-28 - Subject: Business Studies - Grade: Grade 11 - Document type: Question paper and memo - Year: 2015 - Exam period: KZN June Exam - Curriculum: CAPS - Pages: 36 Breadcrumbs: [Home](https://www.hlayiso.com/) › [Library](https://www.hlayiso.com/library) › [Grade 11](https://www.hlayiso.com/library/grade-11) › [Business Studies](https://www.hlayiso.com/library/grade-11/business-studies) › [Business Studies Grade 11 KZN June 2015 Paper & Memo](https://www.hlayiso.com/library/grade-11-business-studies-2015-kzn-june-exam-question-paper-and-memorandum/2dc132ce-a6d3-4915-ba65-e0f4a5d9fce5) ## About this document Business Studies · Grade 11 · KZN June Exam · 2015. Question paper and memorandum, 36 pages. Read online or download the PDF. Read it free online on the page above; download the PDF from there. ## Document text Text extracted from the PDF. Layout, diagrams and tables may not survive extraction. ### Page 1 education Department: Education REPUBLIC OF SOUTH AFRICA (— BUSINESS STUDIES > GRADE 11 JUNE EXAMINATIONS - 2015 Ne / EXAMINER : R NAIDOO MARKS : 300 MODERATOR : R GOVENDER DURATION : 3 hrs This question paper consists of 15 pages. Page 1 of 15 L ### Page 2 INSTRUCTIONS AND INFORMATION Read the following instructions carefully before answering the question 1. This question paper consists of THREE sections : e SECTIONA : COMPULSORY e SECTION B : CONSISTS OF FIVE QUESTIONS CHOOSE ANY THREE QUESTIONS FROM THIS SECTION e SECTION C : CONSISTS OF FOUR QUESTIONS CHOOSE ANY TWO QUESTIONS FROM THIS SECTION 2. Read the instructions carefully for each question and take particular note of what is required ( ) 3, Number the answers correctly according to the numbering system used in the question paper. 4, Except where the instructions are given, answers must be in full sentences. vw. Use-the-mark-allocation and the nature of each question-to determine the length - of an answer. 6. Use the table below as a guideline for marks and time allocation when answering each question and TICK the questions that you have chosen SECTION QUESTION MARKS TIME A. COMPULSORY ONE 40 24 min. B. Five direct TWO 60 36 min. . Questions. THREE 60 36 min. (' CHOOSE ANY FOUR 60 36 min. THREE QUESTIONS [Five 60 36 min, SIX 60 36 min. C. ESSAY Questions SEVEN 40 24 min. CHOOSE ANY EIGHT 40 24 min. TWO QUESTIONS — [NINE 40 24 min. TEN 40 24 min. TOTAL 300 180 min. (3hrs) Page 2 of 15 ### Page 3 SECTION A : COMPULSORY QUESTION ONE : (40 marks) 11 Lt 1.1.2 1.1.3 1.1.4 Li5 Choose the correct answer from the options given below. Write only the correct letter. ‘The providers of Capital and Labour to an organisation are part of the environment. A) Economic B) Macro C) Micro D) Market Which one of the following statements is TRUE regarding creativity? A) Distractions like noise inhibit our ability to focus and think creatively. B) Creativity Is something that cannot be developed C) Only intelligent people are creative D) Only artistic people are creative The Microsoft company wants to-introduce new products to its existing - range of computer software. Group participants need to generate as many ideas as possible without evaluation by others. The most appropriate group decision-making technique is A) The Nominal Group Technique B) Brainstorming C) Delphi Technique D) An electronic meeting Salon Sharona is an example of a business in the . sector. A) Primary B) Secondary C) Tertiary D) None of the above This refers to the involvement of a group of individuals or organisations who voluntarily exchange information and make contacts A) Networking B) Outsourcing C) Franchising D) Leasing (5 X 2) =10 P.T.0/1.2 we Page 3 of 15 i | i | ### Page 4 1.2. In each case choose the correct concept from Column B, which matches the information given in Column A. WRITE ONLY THE CORRECT LETTER. COLUMNA COLUMN B 1.2.1 | Changes in this environment brings changes in the | A | PHYSICAL way that products are made and tested. ENVIRONMENT 1.2.2 | Conditions in this environment include inflation, B | LEGAL exchange rates, interest rates, etc. ENVIRONMENT 1.2.3 | Challenges such as unemployment, poverty and Cc | MACRO crime the business faces ENVIRONMENT 1.2.4 | This environment includes transport systems, D | TECHNOLOGICAL pollution control ENVIRONMENT. 1.2.5 | The challenges of globalisation effect this E | SOCIAL environment ENVIRONMENT 1.2.6 | The law regarding smoking in public places is part | F | MICRO of this environment ENVIRONMENT 1.2.7. | This environment includes issues like land G | INSTITUTIONAL ownership and land redistribution ENVIRONMENT 1.2.8 | Local authorities, regional authorities and central | H | POLITICAL govt. are included in this environment ENVIRONMENT 1.2.9 | This environment consists of all the uncontrollable. | I | ECONOMIC influences that may have a positive or negative ENVIRONMENT effect_on business 1.2.10 | This environment is also known as the decision- J | INTERNATIONAL making environment, because management has ENVIRONMENT complete control over it (10 x 2) = 20 1.3. Choose the correct word from those given in brackets. Write only the correct word. 1.3.1 If the government decreases interest rates, entrepreneurs are (more/less) willing to take loans to start a business. 1.3.2 If government increases taxes, consumers will have (more/less) money to spend. 1.3.3 If government increases spending on infrastructure, employment will (increase/ decrease). 1.3.4 If the demand for goods and services increases, business make(more/less) profits. 1.3.5 An increase in the petrol price will cause transport costs to (increase/decrease). TOTAL = 40 Page 4 of 15 P.T.O/ SECTION B.... (5X 2)= 10 © ### Page 5 SECTION B This section consists of FIVE QUESTIONS. Choose ANY THREE QUESTIONS from this section QUESTION TWO:ENVIRONMENTS 2.1 Read the case study below and answer the questions that follow: RASTA STORES Jody is the owner of RASTA Stores, situated in Durban. It is a clothing store, selling clothes to “rappers”, “hip-hoppers” and young teenagers. Jody has a degreé in business management. The demand for clothes has increased. Jody decided to open another branch in Margate. Jody needs capital to open the new store. A good credit record can help her to negotiate favourable interest rates when she applies for a loan. If her loan application is turned down, it’s the decision of the credit provider, not the credit regulator. She also faces the fact of a possible interest rate increase. g Jody has employed Cindy, a new cashier with no experience. Cindy treats customers unprofessionally. The EThekwini Municipality has increased their rates and taxes, Unique Clothing aa oa Manufacturers (their supplier) demands higher prices because of higher electricity prices. The impact Was a decrease in the profits of Rasta Stores, 2.1.1 Identify THREE(3) challenges in the above case study and name the environment in which each challenge exists (9) 2.1.2 Identify the business sector in which Unique Clothing Manufacturers operates (1) P.T.0/2.2 vse Page 5 of 15 ### Page 6 2.2 Choose the correct term from the table below to match with the Statements given (8) LESETJA NKANYAGO REPO RATE PRIME RATE NHLANHLA NENE 2.2.1 Governor of the Reserve Bank. 2.2.2 Rate at which the commercial banks lend money to its clients 2.2.3 Rate at which the reserve bank lends money to the commercial bank 2.2.4 Minister of Finance 2.3 Identify the challenges of the MARKET ENVIRONMENT (10) 2.4 List any THREE(3) importance of NETWORKING (6) 2.5 List and explain any THREE(3) Main Role Players in Labour Relations (6) 2,6 Read the extract below and answer the questions that follow Bubble Guppies started his own fashion design business, specialising in ladies and babies clothes. Bubble is not happy with his sales. His goods are only known by local clients and his friends. He now has another fashion design business operating just 1km away called ‘Just for You’ Fashions. 2.6.1 “Just for You’ Fashions can be described as a competitor. Explain the term competitor. (2) 2.6.2 In order for Bubble to succeed, he will need to overcome the: PORTER’s Competitive Forces. List’ | PORTER’s FIVE FORCES (10) 2.6.3 Identify TWO(2) strategies that he can use to overcome the challenges he is facing. (4) 2.6.4 State the FORM of OWNERSHIP mentioned in the case study and give a reason for your answer. (4) TOTAL = 60 P,T.O/ QUESTION THREE..... Page 6 of 15 ### Page 7 CO) QUESTION THREE: VENTURES 3.1 Read the following case study and follow the instructions given below Zummi and his friends are in the process of setting up their business, GUMM! BEAR TRADERS. The following tasks have to be done: v Registration of the business which will be done in Week one by Tummi. ¥ The budgeting will be done in Week one and two by Gruffi. v The recruiting of staff to be done by Sunni in Week three to five. ¥ The purchasing of stock to be done by Tummi in Week three v_The training of staff in Week five to be done by Zummi 3.1.1 Use the information above and draw up the GANTT CHART for Gummi Bear Traders. Copy the template in your answer book and complete the GANTT CHART. SHADE THE SPECIFIED WEEK/S FOR EACH TASK = (20) TASK WKi |WK2 |WK3 | WK4 |WKS5 | PERSON RESPONSIBLE 3.1.2 Tabulate the difference between PARALLEL activities and SEQUENTIAL activities (4) 3.2 The following graph illustrates the monthly sales figures of duvets for HUB from January 2014 to December 2014. &0) 40) 30, RANDS iN THOUSANDS 20 10 5 6 7 8 9 410 11 12 JANUARY TO DECEMBER. MONTH 1 TO 12 Page 7 of 15 ### Page 8 3.2.1 Identify the type of graph depicted above (2) 3.2.2 Describe the sales trend in the above graph throughout the year (2) 3.2.3 What in your opinion has influenced the trend you described in (3.2.2) (2) 3.2.4 Identify ONE(1) strategy that HUB can use to improve sales (2) 3.3 Visual aids can be used in both verbal and non-verbal Presentations. 3.3.1 What is the purpose of visual aids in a presentation (2) 3.3.2. List FIVE(5) forms of visual aids (10) 3.4 State any FOUR(4) steps that can be used when designing a presentation (oral or written) (8) 3.5 List the FOUR(4) Methods of Presenting Information and give an example for each one (8) TOTAL = 60 P.T.O/ QUESTION FOUR.... Page 8 of 15 ### Page 9 {) QUESTION FOUR :ROLES 4.1 Select the correct answer from the list of problem-solving techniques given below (6) MINDMAPPING NOMINAL GROUP TECHNIQUE FORCE-FIELD ANALYSIS BRAINSTAORMING DELPHI TECHNIQUE 4.1.1 Creating a picture or diagram of an idea or theme, by writing down the words and recording the links between ideas as branches. 4.1.2 A technique which helps groups to generate ideas and select solutions to a problem. 4.1.3 A way of obtaining the opinions of experts without bringing them face to face. 4.2 Study the following diagram and answer the question based on it Forces for change Forces against change larger ee disruption 3 2 more visable pa 3 to customers _ Le —. — Plan: rebranding 1 3 | better atmosphere Change ” anna office premises lack of parking 3 1 closer to oe transport for work > staff not good at | 1 a ae adjusting to change | [- > < needfornew |. 1 [ increase productivity technology 1 4.2.1 Identify the problem-solving techniques referred to in the above diagram (2) 4.2.2. Identify the problem that is being solved (2) 4.2.3 Explain the steps to this problem-solving technique (8) 4.2.4 Analyse the diagram and draw a conclusion as to what the final decision will be (2) 4,3 List the SEVEN(7) steps to Problem-solving (14) P.T.0/4,4 weve Page 9 of 15 ### Page 10 4.4 Read the extract and answer the questions set on it John Spy is the administrative manager of a large company. He has noticed that some of the employees are abusing the company’s photocopy machine by making copies for personal use. He has decided to monitor the making of copies without their knowledge or consent. 4.4.1 Do you think the employees’ personal use of the company’s photocopy machine is unethical? Give TWO(2) reasons to motivate (5) 4.4.2. Do you think it is unethical to monitor the employees’ use of the photocopy machine without their consent? Provide TWO(2) reasons for your answer, (5) 4.4.3 Suggest TWO(2) strategies that John Spy can use to deal with the situation (4) 4.5 Read the following scenario and answer the question based on it Your clothing business gets an order from a client to produce 20% more T-Shirts than usual over a three-month period. You accept the order, but you start to run behind schedule. - 4.5.1 What is a crisis? (2) 4.5.2. Tabulate the difference between PROACTIVE CRISIS MANAGEMENT and REACTIVE CRISIS MANAGEMENT (4) 4.5.3 You have decided to use Reactive Crisis Management. List THREE(3) strategies that can be included in this technique (6) TOTAL = 60 P,T.O/QUESTION FIVE..... Page 10 of 15 ### Page 11 a Ne QUESTION FIVE ‘ENVIRONMENTS and ROLES 5.1 How is business affected if income levels of consumers change (2) 5.2 Provide TWO(2) reasons why the challenges of the MICRO environment are easier to overcome than those of other environments (4) 5.3 Read the extract below and answer the questions that follow Trade Unions in South Africa play a vital role in ensuring that stability exists in the workplace for employees. The predominant trade union in South Africa is COSATU (Congress of South African Trade Unions), who even through the apartheid era fought for the rights of its members. Today many say itis because of the actions of the trade unions which eventually led to democracy being established in SA. 5.3.1 Explain the term ‘TRADE UNION’ (2) 5.3.2 Explain what INDUSTRIAL ACTION means and provide TWO(2) examples of Industrial Action (4) 5.3.3 Discuss FIVE(5) functions of a Trade Union (10) 5.3.4 List the FOUR(4) steps in the procedure to be followed before a strike can take place (4) 5.4 Discuss the following issues regarded as ETHICAL MISCONDUCT: 5.4.1 Sexual Harassment (2) 5.4.2 Corruption (2) 5.4.3 Mismanagement of Funds (2) 5.5 Tabulate the difference between a COPYRIGHT and TRADEMARK (4) P,T.0/5.6... Page 11 of 15 ### Page 12 5.6 Answer the following questions by studying the diagrams of the different business forms A B BRANDT CIVIL NELL & CO ATTORNEYS CONSTRUCTION LTD C D TRAC BOTHA RECYCLING (PTY)LTD STEELWORKS CC 5.6.1 Identify the form of ownership represented by A, B, C and D (4) 5.6.2 Which one of these businesses does not have legal entity? (2) 5.6.3 Identify the business that has a maximum membership restriction of 10 (2) 5.6.4 Who is responsible for the tax/liability of NELL & CO. ATTORNEYS? (2) 5.6.5 How many people are needed to start TRAC RECYCLING (PTY)LTD? (2) 5.6.6 Using the information from above to complete the following sentences by filling in the correct names of the businesses: a) is automatically dissolved when one of the owners dies. (2) b) The shares of may only be transferred with the consent of the other shareholders. (2) 5.6.7 Choose the most appropriate answer from within the brackets: a) The (owner/member/board of directors) manage(s) Business B (2) b) The owners of Business C are called (shareholders/members/partners) (2) 5.6.8 Which business had to register a prospectus? (2) 5.6.9 This business’s financial information is freely available and is published in the press, (2) TOTAL = 60 P.T.O/QUESTION SIX... Page 12 of 15 ### Page 13 QUESTION SIX :MISCELLANEOUS 6.1 Refer to the television advertisement below and answer the questions that follow : New ringtones for your cellphone. Download ringtones of your favourite musician/artist, SMS 42226 followed by your name and number. SMSs are charged at R10. Normal cellphone rates do not apply, Subscriptions ara charged at RS per week untill you stop. Provide your banking detalls from which charges will be deducted. ESLER 6.1.1 Explain the term ‘Unethical Advertising’ (2) 6.1.2 Identify ONE(1) aspect you would regard as unethical advertising in the case study above. Give a motivation for your identification of the unethical advertising. (4) 6.1.3 Apart from unethical advertising, List FOUR(4) other issues that could Challenge ethical and professional behaviour (unethical conduct) (8) 6.1.4 Discuss THREE(3) ways in which ‘ethical, Tesponaible and effective OO business practice should be conducted (6) 6.2 Complete the following table (15) CLOSE PRIVATE PUBLIC CORPORATION COMPANY COMPANY 1. Name ending 2. No, of owners 3. Formation 4. Managed by 5. Taxation 6.3 Start-up Capital can be divided into Equity, Debt and Grants 6.3.1 Tabulate the difference between : Equity; Debt and Grants (6) 6.3.2 List FOUR(4) different ways of sourcing loans (4) 6.4 List FIVE(5) advantages of a Franchisee (10) 6.5 Identify FIVE(5) ways in which stress can be managed (5) TOTAL = 60 P.T.O/SECTION C..... Page 13 of 15 ### Page 14 SECTION C This section consists of FOUR ESSAY questions. Choose ANY TWO ESSAY QUESTIONSfrom this section QUESTION SEVEN :ENVIRONMENTS Read the following case study and answer the question Workers at ALWAYS FRESH, a retail store specialising in fresh produce and health foods, have decided to strike. They say the reason for this action is that management does not take care of them. They complain of the following challenges/problems they are facing: > Bad working conditions > Not satisfied with their salaries > Too long working hours > Lack of transport to work > Poor medical benefits Management states that under present conditions it does not have enough financial resources. They said that employees should be thankful that they have jobs, given the high rate of unemployment in South Africa. The problems raised by the workers are classified under the MICRO ENVIRONMENT. Identify FIVE(5) challenges raised and advise management on two different ways the business can adapt to each of these challenges. TOTAL = 40 QUESTION EIGHT :VENTURES Nolwazi and Siya are qualified lawyers who completed their studies last year. They wish to start their own practice/business. They are considering a partnership as a possible form of ownership and need your advice. Advise Nolwazi and Siya by preparing a detailed presentation that covers the following aspects : e Characteristics of a Partnership e Advantages of a Partnership « Disadvantages of a Partnership TOTAL = 40 P.T.O/QUESTION NINE..... Page 14 of 15 ### Page 15 am QUESTION NINE :ROLES Enterprises agree that ethical and professional behaviour are important aspects of the business environment. Discuss ethics and professionalism under the following headings : ¢ Definition of Ethics and Professionalism ¢ Principles of Ethics and Professional behaviour « The following issues that could challenge ethical and professional behaviour: v Taxation v Sexual Harassment v Pricing of goods in rural areas v Unauthorised use of funds e Provide recommendations on how to overcome the above challenges TOTAL = 40 QUESTION TEN :ROLES “The new of today becomes the old of tomorrow.” That is the speed of change and some entrepreneurs are afraid of change. All organisations need to consistently change. Discuss the following with regards to change management: « Cycle people go through when confronted with change ¢ The following changes business and people face : > Unemployment > Retrenchment > Dismissal > Affirmative Action > Globalisation TOTAL = 40 TOTAL = 300 GREENBURY SECONDARY SCHOOL gg = DEPARTMENT OF COMMERCE Page 15 of 15 si HO. SC MAHARAJ 7 ea ### Page 17 300 KZN — DEPARTMENT OF EDUCATION GREENBURY SECONDARY SCHOOL JUNE EXAMINATION -— 2015 BUSINESS STUDIES — GRADE 11 SPECIAL ANSWER SHEET 100 NAME : GR./DIV. FOR EDUCATORS USE ONLY — ar econ Wyden ye QUESTION Qi [Q2 [Q3 J Q4 FQ5 4 Q6 FQ7 FQ8 1 Q9 40 |60 [60 [60 {60 {60 440 [40 | 40 Qio 40 LEARNER'S MARK MODERATOR SECTIONA { } QUESTION ONE 14d Lit Dy Market 1.1.2 A yz Distractions like noise inhibit our ability to focus... 1.1.3 A 7, Nominal group technique / 6 1.1.4 Cy Tertiary 1.1.5 AW Networking per D Ww 1.2.6 B Wy, 1221 W 1.2.7 H D 1236 1.2.8 G d/ 124A 4% 1.2.9 C Yi 125) 1.2.10 F Ww 1.3 1.3.1 More MY 1.3.2 Less Tz 1.3.3 Increase 1.3.4 More yy 1.3.5 Increase WY 40 40 ### Page 18 SECTION B QUESTION TWO 2.1 2.11 CHALLENGE ENVIRONMENT 1. Increase in interest rates MW Macro environment 2. New cashier with no experience W Micro environment 3. Increase in rates and taxes WwW Macro environment “ 4. Increase in suppliers prices Market environment 2.1.2 Tertiary sector iA v Seconsiaw| 2.2 2.2.1 LesetjaNganyago 2.2.2 Prime rate Wf 2.2.3 Repo rate Wf 2.2.4 Nhlanhla Nene 4/ 2.3 CHALLENGES IN MaAnhet ENVIRONMENT, Competition Shortage of supply “/ Changes in consumer behaviour “/ Demographics and Psychographics “/ Socio-cultural factors V/ oee @ @ 2.4 IMPORTANCE OF NETWORKING e Decreases duplication Ww « Helps with exchange of information, skills, knowledge and experience “/ ¢ Helps people of different backgrounds to interact W/ * Serves as a source of encouragement and motivation 2.5 ROLE PLAYERS IN LABOUR RELATIONS * State Vv - They law down the law v V e Employees ¥ - They sell labour for a wage/salary e Employers / - Pay for labour e Trade unions - Bridge the gap between the employee and employer & — ### Page 19 2.6 2.6.1 COMPETITOR ¢ Isaanother business that offers similar or identical goods and services to the market. 2 2.6.2 PORTER'S FIVE FORCES * Power of suppliers = W/ ¢ Power of buyers Ww * Threat of new entrants // ¢ Competitive rivalry V/ ¢ Threat of substitute products V/ ie 2.6.3 STRATEGIES « Aggressive advertising - advertise more both locally and abroad vy ¢ Can improve on the quality and price of products to attract customers ue e Move galie Prmeghigus 0) 2.6.4 Sole Trader. He is the only one owning the business, // |= TOTAL = 60 O) ### Page 20 QUESTION THREE 3.1 3.1.1 TASK WKi |WK2 |WK3 |WK4 |WK5 | PERSON RESPONSIBLE Registration ov v/ Tummi Budgeting Wi Gi | Gruffi Recruiting of staff / Sunni ¥ Purchasing of stock ¥ tS f/\Tummi Vv Training of staff =v Zummi we 3.1.2 PARALLEL ACTIVITIES SEQUENTIAL ACTIVITIES Activities that can be done at the same time | Activities that are dependant on the as other activities are being carried out v/_| completion of other activities 3.2 3.2.1 3.2.2 3.2.3 3.2.4 3.3 3.3.1 é Bar graph WW 2 Sales was low during the first half of the year and increased during the second half of the year. A/ 2 People do not need duvets during the hot months but will be buying them as the months get colder. / 2 Advertise more. AS 2 PURPOSE OF VISUAL AIDS They summarise the information ina visual way to make it meaningful. 4/ 2 ; FORMS OF VISUAL AIDS Transparencies a7 Tables, graphs, diagrams and images “/ Handouts 4, Posters oy Flyers Jf ie ### Page 21 3.4 STEPS WHEN DESIGNING A PRESENTATION e Ensure that you know exactly what the audience/readers need to gain from the presentation W/ * Consider who your audience/reader are and how to communicate with them v7 « Write the report with current, relevant and accurate information e Use clear, simple language AV ¢ Include tables, graphs * Proofread the report or verbal presentation to ensure it is error-free * Get an objective, informed person to proofread or listen to your presentation and 8 comment 3.5 METHODS OF PRESENTING INFORMATION © Written information / - Reports Vv ¢ Electronic information ¥ - E-mail v ¢ Visual information “ - Diagrams v * Oral Information % - Telephone conversation / 8 ### Page 22 QUESTION FOUR 41 4.1.1 Mindmapping — W 4.1.2 Nominal group technique wv./ 4.1.3 Delphi technique U4/ & 42 4.2.1 Force field analysis / 2 4.2.2 Business wants to change office premises “/ 2 4.2.3 STEPS TO FORCE FIELD ANALYSIS ALTERNATIVE 1, List all the forces in favour of the 1. Write your plan or proposal in the middle decision in one column and all the forces against the decision in one column We . 2. Assign a score (1 for weak and 5 for 2. List all forces in support of the change iA. ] strong) to each force V/ one column and all forces against change in another column 3. Draw a diagram showing the pros and cons | 3, Assign a score for each force and the strength of each force W/ 4, Decide whether the decision is viable vy 4. Weigh the pros and cons and decide if the project is viable 8 4.2.4 Conclusion : The decision will be against the changing office premises. // 2 4.3 STEPS TO PROBLEM-SOLVING « Identify the problem wW/ * Analyse and define the problem v// ¢ Specify goals and criteria v/ ( ; * Generate creative alternative solutions v/ e Evaluate alternative solutions MY « Select the best solution WY e Monitor solution and conduct follow-up evaluation Mf it ### Page 23 U } 44.1 Yes J ¢ Employees must seek permission Wf « Asset belongs to the company V/ aa 442 Yes wv ¢ Invasion of privacy v/ ¢ Employees do not like to be watched K/ Ss. 44.3 STRATEGIES ¢ Admin manager may allow the controlled use of the photocopier ¥/ « Employees must record reading on machine v/ a * Charge employees a rate for making copies _ 45 4.5.1 CRISIS * Means a situation that is out of one’s control / 2 Unioreseen aivcuaslentts 4.5.2 PROACTIVE CRISIS MANAGEMENT REACTIVE CRISIS MANAGEMENT This is done by forecasting a potential crisis and planning how to deal with it should the need arise. Ww This is used when an unforeseen crisis occurs. VW/ 4.5.3 STRATEGIES TO REACTIVE CRISIS MANAGEMENT ¢ Establish the real nature of the crisis e Intervene swiftly without panicking * Try to minimise damage e Take the necessary steps to end the crisis. v/ v/ ### Page 24 QUESTION FIVE 5.1 5.2 5.3 e When the income levels of consumers change, their values, needs and wants also change. Example if they lose jobs then there will be an increase in demand for basic goods and decrease for luxury goods. mA 2 Busiegs gellsy of deceased = people lnaug, 15S har ed or VCR Yessir - ‘ Seo * It is easier to adapt to challenges in the micro environment because managers have access to all information v/ ¢ They can control every aspect of the internal operations of the business v/ A 1 TRADE UNION ¢ Represents the best interests of the worker and will negotiate working conditions, wage increases and employment contracts through collective bargaining vs 2 Pretert, aad poate mqhts of wa reer) /weuloers 5 = 2 INDUSTRIAL ACTION ( * Action that is taken when there is a labour dispute ¥/ e Examples : Strikes; go-slows ae .3 FUNCTIONS OF A TRADE UNION e To enter into collective bargaining agreements on behalf of employees Ww « To advise employers concerning their human resource policies and practices 4/ ¢ To formulate and represent workers’ rights at statutory level. a ° To promote a greater participation of workers in management decisions AY A/ * To organise strikes and other industrial action to strengthen the demand of workSrs « To represent workers in disputes and grievances with their employers \o —— A PROCEDURE TO BE FOLLOWED BEFORE STRIKE e Strikes and lockouts can ony be used when an industrial dispute has not been resolveg : by the CCMA e The CCMA will issue a certificate confirming that a dispute remains unresolved v ¢ Astrike may only be organised 30 days after the certificate has been issued v The union must provide 48 hours notice to the employer of the intended strike../ A” ### Page 25 5.4 5Al SEXUAL HARASSMENT ¢ Sexual harassment is illegal which can reduce employee motivation and creates strained relationships that could negatively affect operations and productivity 5.4.2 CORRUPTION ¢ Corruption occurs when two parties enter into an illegal but mutually beneficial agreement Wy 5.4.3 MISMANAGEMENT OF FUNDS « Isacriminal offence and usually involves fraud which can cause a business to lose a large amount of money. K/ bL 5.5 _ |COPYRIGHT TRADEMARK { \| Protects intellectual property so that Is a sign, logo or graphic representation that "| artistic creations and written, recorded or is used to distinguish one brand from filmed ideas cannot be copied or pirated by | another. others. v/ Ww 4 5.6 5.6.1 7 A - Partnership / *B - Public Company V/ e ¢C - Private Company v u - D - Close Corporation ~ Lawl oe eo 5.6.2 Partnership - Nell&Co, Attorneys W/ ficcept “A aS wel 2 ~ ' i) ( 563 Close Corporation - Botha Steelworks CC V/ becept b a 5.6.4 The partners AW 2 5.6.5 One or i-So A a eee 5.6.6 a) Nell &Co Attorneys W/ Vente “ - 2 b) Trac Recycling (PTY)LTD V/ Prniet® So 2 5.6.7 a) Board of Directors V/ a b) Shareholders V/ 2 5.6.8 Brandt Civil Construction LTD - Public Company “/ 2 . Fy ee gee, 5.6.9 BrandtCvil Construction LTD . fae YO 2 | | | ### Page 26 QUESTION SIX 6.1 6.1.1 UNETHICAL ADVERTISING 6.1.2 Refers to information in the advertisement that is not reliable and deliberately misleading. v/ 2 UNETHICAL +: Request you to supply your banking details Ww MOTIVATION : It is unethical for the advertisement to request for your banking details because bank cards can be cloned v/ Per Gane, 1 wegpred tien? UNETHICAL : The actual advertisement for ring tones is in bold print but the costs for the customer is in fine print MOTIVATION : SMS charges of R10, normal cellphone rates do not apply Subscriptions are charged at R5 per week UNETHICAL : Piracy MOTIVATION : It is unethical to download songs/ringtones Tax evasion 4/ Unfair pricing in rural areas v// Abusing work time a Unauthorised use of funds // 9g Sexual harassment ETHICAL, REPONSIBLE AND EFFECTIVE BUSINESS PRACTICE Not starting a venture at the expense of someone else Vy Payment of fair wages Regular payment of tax v/ b Being environmentally responsible Treating all employees equally ### Page 27 6.2 CLOSE PRIVATE PUBLIC CORPORATION COMPANY COMPANY 1. Name ending Ends with CC | (PTY)LTD Y {LTD Wa tee 2. No. of owners _|{ 4 - 10 v{ 1-50 vY |7-unlimited “f]- Vere 3. Formation Founding statement] MOI wv | MOT and prospectus S 4. Managed by Members ¥] Min 1 diréctor | Min 3 directors v, | 5. Taxation Companys tax [Companys tax / | Companys tax 6.3 6.3.1 EQUITY DEBTS GRANTS Is money that you already , Is money that you borvem ‘| Are made available by govt y have. S from somewhere — for small developing business . = 6.3.2 SOURCING OF LOANS } ¢ Bankloans ~ © Overdraft /% ¢ Angel funding “A Ci ¢ Venture capital / — 6.4 ADVANTAGES OF A FRANCHISEE * Has immediate access to an established, successful business 4 * Easier to obtain finance a * Franchisor provides training, support and assistance ¢ Franchisee is protected by the franchise agreement 7 * Franchisees benefit from lower costs of group buying .% * Franchisees benefit from extensive marketing strategies, je _- 6.5 STRESS MANAGEMENT w) Identify the cause of stress “ Stay healthy Jf Avoid things that relax you artificially Plan and organise v Don't try to change things you cannot change an Make time for things you enjoy ### Page 28 SECTION C ’ QUESTION SEVEN INTRODUCTION ¢ Businesses face challenges from the different environments. The degree of control varies among the environments and they therefore need to find ways of adapting to these challenges. The challenges in the case study belong to the micro envpp ment. BODY 1. CHALLENGE e Bad working conditions W/ 1.1 WAYS TO ADAPT e Business must adhere to legislation. YS / ; e Business can also improve working conditions by getting inputs from workers. ( | EN 2. CHALLENGE e Not satisfied with their salaries ~/ 2.1 WAYS TO ADAPT “Y * Form abargaining council with the employees to negotiate salaries 4 * The business should also be fair in their payment of salaries and should not underpay workers. 3. CHALLENGE * Too long working hours Wy 3.1 WAYS TO ADAPT y ( \ ¢ Business can have employees working shifts a ; ¢ They should also give workers adequate days off from work i 4. CHALLENGE * Lack of transport to work Yi 4.1 WAYS TO ADAPT a ¢ Business can provide transport for workers in the form of a company vehicle ¢ They should also adjust their closing time so that workers can get Tropsport easily ### Page 29 5. CHALLENGE ¢ Poor medical benefits YW 5.1 WAYS TO ADAPT ¢ The business can improve medical benefits by researching the best and affordable option for their workers W/ * ” * They should also support workers that have HIV/AIDS by distributing ARV's CONCLUSION * Challenges are always there in business and therefore need to be controlled. Th order to control these challenges the business has to find effective ways to adapt to them. { FACTS (35) - F wel 32 LAYOUT - L 2 ANALYSIS -A 2 SYNTHESIS -_S 2 ORIGINALITY - O 2]. TOTAL 40 ### Page 30 QUESTION EIGHT INTRODUCTION e ° BODY A partnership is an association between 2 to 20 people who intend to make a profit They must all contribute something to the partnership - be it capital, goods, labour, knowledge or skills They are jointly and severally liable for the debts of the business WA/ 1, CHARACTERISTICS 2 - 20 partners v/ Partners can contribute money/assets/skills,etc, ~/ Aim is to make a profit ef It may be an oral or written agreement ( Not a legal entity Partners are taxed on profits Limited continuity Unlimited liability 2. ADVANTAGES Cheap and easy to start / Partners knowledge/skills are combined V/ Partners specialize on their area of expertise W// Partners share costs and responsibilities V/ Partners can maintain personal contact with customers // 3. DISADVANTAGES Partners have unlimited liability for the debts of the business “/ Changes to partners lead to an end to the partnership.“ Capital is limited to what partners can contribute “%~ Partners bind each other with their actions /,~ Ts not a legal entity A/S Slow decision making - consultation ### Page 31 CONCLUSION *¢ The partners take an active part in the management of the Dusiness,/, FACTS 32 LAYOUT 2 ANALYSIS 2 SYNTHESIS 2 ORIGINALITY 2 40 TOTAL ### Page 32 QUESTION NINE INTRODUCTION ¢ Enterprises realise they cannot exist in isolation, but are constantly interacting with the various environments ¢ Many SA institutions have their own code of conduct and a commitment to ethical and professional behaviour / BODY 1. ETHICS ¢ Business ethics deals with norms and values. Values are what we consider to be acceptable and proper and norms are criteria for judging values. a 2, PROFESSTONALISM « Professionalism includes courtesy, integrity, honesty and complying with the highest ethical standard. Being professional means taking into account your behayiour, appearance and work, v 3. PRINCIPLES OF ETHICS AND PROFESSIONALISM ¢ The business must create benefits for society yy The business must be sustainable Vg The business must not be harmful to society W/ v4 Business operations must take place within the boundaries of the law. 4, CHALLENGES IN BUSINESS 4.1 TAXATION ¢ Tax evasion is illegal in SA and is regarded as,a crime punishable with a fine or even prison sentence. 4 . ¢ Professional behaviour for business in this regard would be for business not to evade ; tax by falsifying financial statements Sf e The best way to reduce tax evasion is to reduce tax. 4.2 SEXUAL HARASSMENT 4, ¢ Sexual harassment includes unwelcome physical, verbal or non-verbal conduct. « Employers must be proactive and prevent the problem, rather than having to address it after damages have been done. ¢ Steps to deal with this includes formulating clear policies regarding sexed harassment, implementing clear complaints and disciplinary procedures, ### Page 33 4.3 UNFAIR ADVERTISING « The ASA regulates advertising and protects the interests of the publica” ¢ Unethical/unfair advertising practices include giving goods deceptive names, selling second hands goods as new, criticising competitors ¢ All advertisers must adhere to the Code of Advertising Practice ¥/ 4.4 PRICING OF GOODS IN RURAL AREAS gz * Prices of goods in rural stores are much higher than the national average. * Some rural store-owners abuse their monopolistic position e Attention must be given to infrastructure in rural areas. y CONCLUSION * Policies and legislation which have been implemented must be continually monitored and improved to lead to a successful business. i Facts (33) |max. 32 LAYOUT 2 ANALYSIS 2 SYNTHESIS 2 ORIGINALITY 2 TOTAL 40 ### Page 34 QUESTION TEN » INTRODUCTION + Although it is an inevitable natural experience we feel threatened , angry and insecure by change. There is a cycle we go through when confronted by change. VL BODY 1. CYCLE OF CHANGE tt RESTSTANCE Vv ¢ No one likes change as we prefer things as they were. W// 1.2 ADAPTATION Ky ¢ Once we realise that is inevitable we have to learn how to deal with it. 1.3 MANAGEMENT Y C: * Once we have learnt to adapt, we have to learn to manage it~ 1.4 ACCEPTANCE v YL « Once we learn to manage it, we can accept and enjoy the benefits from it. 2. CHANGES BUSINESS AND PEOPLE FACE 2.1 UNEMPLOYMENT * This social problem results from changes in the structure of the economy and in the demand of goods and services. ¢ People lose their jobs and have to adapt to new ones, have to be reskilled and sometimes change place of residence VS 2.2 RETRENCHMENT C ¢ Business retrench to reduce capacity ¢ One of the reasons for this could be the introduction of new technology that replaces many humans from doing the job V/ 2.3 DISMISSAL ¢ The dismissed person now has to adjust to being unemployed ¢ He has to join the queue for job seekers Mf * Several parties have to adjust to the change ### Page 35 2.4 AFFIRMATIVE ACTION © This a strategy put in place to make up for the wrongs of the past by giving | opportunities to those who were previously disadvantaged, * The job equity measure is designed to prevent discrimination Vi / 2.5 GLOBALISATION ¢ Itis the development of world markets * Because business has an opportunity to sell their products all over the world, it lead to an increase in the number and size of companies * Improved communication has made it easier to see the world as one single market. p Wi VS CONCLUSION * Change contributes to the effectiveness of the individual as well as the business. Once we learn how to manage the change we accept it and enjoy the benefits. 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