# Information Technology Grade 11 P2 2026 QP (Eng) > Grade 11 Information Technology Paper 2 question paper from the November Mock Exam 2 2026 (English), 14 pages. Read online or download the free PDF. - Page: https://www.hlayiso.com/library/grade-11-information-technology-2026-november-mock-exam-2-question-paper-paper-2/bdd248da-daed-47a6-9d22-f63257e5586a - Updated: 2026-10-29 - Subject: Information Technology - Grade: Grade 11 - Language: English - Document type: Question paper - Year: 2026 - Exam period: November Mock Exam 2 - Paper: 2 - Publisher: Hlayiso - Curriculum: CAPS - Pages: 14 Breadcrumbs: [Home](https://www.hlayiso.com/) › [Library](https://www.hlayiso.com/library) › [Grade 11](https://www.hlayiso.com/library/grade-11) › [Information Technology](https://www.hlayiso.com/library/grade-11/information-technology) › [Information Technology Grade 11 P2 2026 QP (Eng)](https://www.hlayiso.com/library/grade-11-information-technology-2026-november-mock-exam-2-question-paper-paper-2/bdd248da-daed-47a6-9d22-f63257e5586a) ## About this document Information Technology · Grade 11 · November Mock Exam 2 · 2026 · English. Question paper, 14 pages. Read online or download the PDF. Read it free online on the page above; download the PDF from there. ## Document text Text extracted from the PDF. Layout, diagrams and tables may not survive extraction. ### Page 1 Mock hlayiso mock exams Practice Series: Grade 11 Exam Preparation WWW.HLAYISO.COM NATIONAL SENIOR CERTIFICATE GRADE 11 INFORMATION TECHNOLOGY P2 NOVEMBER EXAMINATION 2026 (MOCK) MARKS: 150 TIME: 3 hours This question paper consists of 14 pages. Copyright reserved Please turn over ### Page 2 Information Technology/P2 2 Hlayiso/Mock 2026 NSC Mock INSTRUCTIONS AND INFORMATION 1. This question paper consists of SIX sections: SECTION A: Short Questions (15) SECTION B: Systems Technologies (25) SECTION C: Communication and Network Technologies (25) SECTION D: Data and Information Management (25) SECTION E: Solution Development (25) SECTION F: Integrated Scenario (35) 2. Read ALL the questions carefully. 3. Answer ALL the questions. 4. The mark allocation generally gives an indication of the number of facts/reasons required. 5. Number the answers correctly according to the numbering system used in this question paper. 6. Write neatly and legibly. Copyright reserved Please turn over ### Page 3 Information Technology/P2 3 Hlayiso/Mock 2026 NSC Mock SECTION A: SHORT QUESTIONS QUESTION 1 1.1 Various options are provided as possible answers to the following questions. Choose the answer and write only the letter (A–D) next to the question numbers (1.1.1 to 1.1.10) in the ANSWER BOOK, e.g. 1.1.11 D. 1.1.1 What is the value of the Delphi expression 47 MOD 10 DIV 2? A 2 B 3 (1) C 4 D 23 1.1.2 Which component of the CPU performs arithmetic and logical operations? A Arithmetic logic unit (ALU) B Control unit (1) C Register D Cache 1.1.3 The temporary storage location inside the CPU that holds the instruction that is currently being executed, is … A cache memory. B RAM. (1) C ROM. D a register. 1.1.4 Which ONE of the following file formats uses lossless compression? A ZIP B JPEG (1) C MP3 D MPEG-4 1.1.5 Which ONE of the following is NOT a characteristic of a static website? A The same content is shown to every visitor. B The pages load quickly. (1) C The content changes according to the input of the user. D It is cheaper to develop and host. 1.1.6 Which network device regenerates/amplifies a weak signal so that it can travel further? A Switch B Router (1) C Repeater D Modem Copyright reserved Please turn over ### Page 4 Information Technology/P2 4 Hlayiso/Mock 2026 NSC Mock 1.1.7 Which Delphi procedure opens an existing text file so that its contents can be read from the beginning? A Rewrite B Append (1) C CloseFile D Reset 1.1.8 A program that pretends to be useful software, but secretly performs harmful actions once it is installed, is a … A worm. B Trojan horse. (1) C firewall. D cookie. 1.1.9 Which type of translator translates and executes a program written in a high-level language one statement at a time? A Compiler B Assembler (1) C Interpreter D Linker 1.1.10 Employees who work from home and use ICT to communicate with the office are … A telecommuting. B outsourcing. (1) C crowdfunding. D automating. 1.2 Give ONE word/term for EACH of the following descriptions. Write only the word/term next to the question numbers (1.2.1 to 1.2.5) in the ANSWER BOOK. 1.2.1 The unnecessary duplication of the same data in a database (1) 1.2.2 A short-range wireless technology that is used for contactless payments by holding a device within a few centimetres of a card reader (1) 1.2.3 The speed at which a CPU executes instructions, measured in GHz (1) 1.2.4 Software of which the source code is freely available and may be modified by anyone (1) 1.2.5 The principle that incorrect input data will result in incorrect output information (1) TOTAL SECTION A: 15 Copyright reserved Please turn over ### Page 5 Information Technology/P2 5 Hlayiso/Mock 2026 NSC Mock SECTION B: SYSTEMS TECHNOLOGIES QUESTION 2 SCENARIO Ekhaya Courier Services is a small parcel-delivery company in Pietermaritzburg, KwaZulu-Natal. It delivers parcels for local shops and online stores to customers in the city and surrounding rural areas. The company is replacing the old computers in its office. 2.1 The company received the following advertisement for a laptop: WorkMate 14 Business Laptop R14 999 • 10-core processor, up to 4.4 GHz, 12 MB cache • 16 GB DDR4 RAM (2 x 8 GB modules) • 512 GB NVMe solid-state drive (SSD) • Windows 11 Pro (64-bit) • Wi-Fi 6, Bluetooth 5.2, 2 x USB-C, 1 x USB-A, HDMI • 14-inch full-HD screen, 10-hour battery 2.1.1 The processor has 10 cores. Explain how a multicore processor can improve the performance of the laptop. (2) 2.1.2 Explain the purpose of the 12 MB cache on the processor. (2) 2.1.3 Name TWO other places, apart from the CPU, where caching is used in a computer system. (2) 2.1.4 Explain why a 64-bit operating system is needed to make full use of the 16 GB of RAM. (1) 2.1.5 The drivers of the company will take the laptops with them on the road. Give TWO reasons why an SSD is more suitable than a hard disk drive (HDD) for these laptops. (2) 2.2 The CPU executes instructions by repeating the machine cycle. Name and briefly describe the FOUR steps of the machine cycle. (4) 2.3 The technician says that the UEFI/BIOS firmware of the old office server must be updated (flashed) before a new operating system can be installed. 2.3.1 Explain the term firmware. (1) 2.3.2 Give TWO reasons why firmware is updated. (2) 2.3.3 The technician warns that the server must not lose power while the firmware is being flashed. Explain why. (1) 2.3.4 When the computer is switched on, the firmware performs the POST. Explain what the POST is. (1) 2.4 One office computer, which has only 4 GB of RAM, becomes very slow when the clerk opens many programs at the same time. Copyright reserved Please turn over ### Page 6 Information Technology/P2 6 Hlayiso/Mock 2026 NSC Mock 2.4.1 Explain how the operating system uses virtual memory when the RAM is full. (2) 2.4.2 Explain why the computer becomes slow when it relies on virtual memory. (1) 2.5 The dispatch program of the company downloads new orders in the background while the clerk captures parcel details on the same screen. Explain how this is an example of multithreading. (2) 2.6 The technician opens one of the old desktop computers. Name the slot or socket on the motherboard into which EACH of the following is inserted: (a) The CPU (b) A dedicated graphics card (2) TOTAL SECTION B: 25 Copyright reserved Please turn over ### Page 7 Information Technology/P2 7 Hlayiso/Mock 2026 NSC Mock SECTION C: COMMUNICATION AND NETWORK TECHNOLOGIES QUESTION 3 3.1 The six computers in the office of Ekhaya Courier Services are connected in a peer-to-peer network. The company wants to install a server and change to a client-server network. The diagram below shows the planned network. PC 1 PC 2 PC 3 PC 4 PC 5 PC 6 Switch Router Internet Printer Server 3.1.1 Give TWO reasons why a company connects its computers in a network. (2) 3.1.2 Differentiate between a peer-to-peer network and a client-server network. (2) 3.1.3 The network uses a star topology. State ONE disadvantage of a star topology. (1) 3.1.4 Differentiate between the functions of the switch and the router in the diagram. (2) 3.2 The office has a fibre connection to the internet. The drivers use LTE on their cellphones while they are on the road. 3.2.1 Give TWO advantages of a fibre connection compared to an LTE connection for the office. (2) 3.2.2 Give ONE reason why an LTE connection is the most suitable connection for the drivers. (1) 3.2.3 A driver uses her cellphone as a hotspot to share its internet connection with her tablet, and the battery of the cellphone is often flat before the end of the day. Give TWO ways in which she can make the battery of her cellphone last longer. (2) 3.3 The company wants to replace its landline telephones with VoIP calls. Give TWO disadvantages of VoIP for the company. (2) 3.4 When a parcel is delivered, the driver takes a photograph of the parcel at the door of the customer and sends it to the office as proof of delivery. Every evening the office also e-mails a spreadsheet with the day’s deliveries to the owner. 3.4.1 Give ONE reason why files are compressed before they are sent over the internet. (1) 3.4.2 Differentiate between lossy and lossless compression. (2) Copyright reserved Please turn over ### Page 8 Information Technology/P2 8 Hlayiso/Mock 2026 NSC Mock 3.4.3 State which type of compression (lossy or lossless) is the most suitable for EACH of the following and give a reason for EACH answer: (a) The photographs (b) The spreadsheet (2) 3.5 The company has a static website with its contact details. It now wants customers to be able to type in a tracking number to see where their parcel is. 3.5.1 Differentiate between a static website and a dynamic website. (2) 3.5.2 Explain why the parcel-tracking page must be a dynamic web page. (1) 3.6 Customers can also track their parcels with the Ekhaya mobile app. 3.6.1 Give TWO advantages for customers of using the mobile app rather than the website in a browser. (2) 3.6.2 The address of the website starts with https. What does the letter s indicate? (1) TOTAL SECTION C: 25 Copyright reserved Please turn over ### Page 9 Information Technology/P2 9 Hlayiso/Mock 2026 NSC Mock SECTION D: DATA AND INFORMATION MANAGEMENT QUESTION 4 Ekhaya Courier Services uses a database to keep record of its customers, drivers and parcels. The company has offices in Pietermaritzburg, Durban and Newcastle. 4.1 The owner is deciding whether to use a centralised (server) database or a distributed database. 4.1.1 Differentiate between a centralised database and a distributed database. (2) 4.1.2 Give ONE advantage and ONE disadvantage of a distributed database for the company. (2) 4.1.3 Name TWO functions of a database management system (DBMS). (2) 4.2 At first, all the data was captured in ONE table called tblDeliveries. Some of the records are shown below. (The data is fictitious.) ParcelID CustName CustCell DriverName DriverCell Destination WeightKg Delivered P1001 L. Ngcobo 0821234567 S. Mthembu 0739876543 Hilton 2.5 Yes P1002 K. Pillay 0614445566 S. Mthembu 0739876543 Howick 12.0 No P1003 L. Ngcobo 0821234567 T. Zulu 0823332211 Hilton 0.8 Yes P1004 A. Botha 0795551234 T. Zulu 0823332211 Mooi River 7.4 No 4.2.1 Suggest the most suitable data type for EACH of the following fields: (a) WeightKg (b) Delivered (2) 4.2.2 Identify ONE example of data redundancy in the table. (1) 4.2.3 Name and explain TWO types of anomalies that may occur in tblDeliveries. Use examples from the table to support your answer. (4) 4.2.4 The table must be split into THREE tables: tblCustomers, tblDrivers and tblParcels. A customer can send many parcels and a driver can deliver many parcels, but each parcel is sent by one customer and delivered by one driver. Draw the THREE tables in your ANSWER BOOK and do the following: • Allocate the fields of tblDeliveries to the correct tables and add a suitable primary key to tblCustomers and tblDrivers. • Indicate the primary key and the foreign key(s) of each table. • Draw the relationships between the tables and indicate the type of each relationship. (5) 4.3 A clerk captured the weight of a parcel as 250 instead of 2.50. The company does not deliver parcels heavier than 30 kg. 4.3.1 Name a validation check that would have prevented this error and explain how it works. (2) Copyright reserved Please turn over ### Page 10 Information Technology/P2 10 Hlayiso/Mock 2026 NSC Mock 4.3.2 Explain why validation cannot ensure that ALL the data that is captured is correct. (1) 4.4 The company appointed a database programmer to develop the parcel database. Give TWO duties of a database programmer. (2) 4.5 The owner relies on the delivery reports produced by the database to plan the routes of the drivers. Explain what EACH of the following characteristics of quality data means in this context: (a) Accurate (b) Relevant (2) TOTAL SECTION D: 25 Copyright reserved Please turn over ### Page 11 Information Technology/P2 11 Hlayiso/Mock 2026 NSC Mock SECTION E: SOLUTION DEVELOPMENT QUESTION 5 5.1 Every parcel receives a tracking code. The following Delphi statement has been executed: sCode := 'PMB-2026-KZN-0457'; Write down the result of EACH of the following statements. Each statement uses the original value of sCode. 5.1.1 iPos := Pos('-', sCode); (1) 5.1.2 sYear := Copy(sCode, 5, 4); (1) 5.1.3 iNum := StrToInt(Copy(sCode, 14, 4)) + 1; (1) 5.1.4 Insert('X', sCode, 4); (Give the value of sCode.) (1) 5.2 The details of all deliveries are stored in a text file called Deliveries.txt. Each line contains the driver code, the destination and the distance in km, separated by a special character, for example: D104#Hilton#12.5 5.2.1 Explain the purpose of the statement AssignFile(tFile, 'Deliveries.txt'); (1) 5.2.2 Explain why a WHILE NOT EOF(tFile) loop, and not a FOR loop, is used to read the lines of the file. (1) 5.2.3 The file Deliveries.txt does not exist when the program runs. Explain what will happen when Reset is executed, and how FileExists can be used to prevent this. (1) 5.2.4 What is the general term for the character # that separates the data in each line? (1) 5.3 Name the type of programming error (syntax, runtime or logical) in EACH of the following cases: (a) A semicolon is missing at the end of a statement, so the program cannot be compiled. (b) The user types 12a as the weight, and the program crashes on the statement rWeight := StrToFloat(edtWeight.Text); (c) The program uses rWeight > 30 instead of rWeight >= 30, so a parcel of exactly 30 kg is charged the wrong fee. (3) 5.4 Differentiate between a local variable and a global variable in a Delphi program. (2) Copyright reserved Please turn over ### Page 12 Information Technology/P2 12 Hlayiso/Mock 2026 NSC Mock 5.5 The following Delphi code calculates the delivery fee of a parcel. The fee is based on the number of 2 kg units in the weight of the parcel. iWeight := 9; iUnits := 0; iFee := 40; while iWeight > 0 do begin Inc(iUnits); if iUnits <= 2 then iFee := iFee + 10 else iFee := iFee + 15; iWeight := iWeight - 2; end; lblFee.Caption := 'R' + IntToStr(iFee); 5.5.1 Copy and complete the trace table below in your ANSWER BOOK to show the values of the variables while the code is executed. iWeight > 0 iUnits iUnits <= 2 iFee iWeight 0 40 9 (5) 5.5.2 What will be displayed in lblFee when the code has been executed? (1) 5.6 The names of the six drivers of the company are stored in the array arrDrivers and the number of parcels that each driver delivered in October is stored in the array arrParcels, in the same order. The arrays were declared as follows: arrDrivers: array [1 .. 6] of String; arrParcels: array [1 .. 6] of Integer; 5.6.1 Differentiate between an element and an index of an array, using arrParcels[3] as an example. (2) 5.6.2 Write Delphi code to display the names of all the drivers who delivered more than 150 parcels in October in the rich edit redOut, and then display the number of such drivers. Assume that the arrays have been populated. (4) TOTAL SECTION E: 25 Copyright reserved Please turn over ### Page 13 Information Technology/P2 13 Hlayiso/Mock 2026 NSC Mock SECTION F: INTEGRATED SCENARIO QUESTION 6 SCENARIO Ekhaya Courier Services has grown quickly. It now has 25 employees, a mobile app for customers and contracts with several online stores. The owner wants to protect the company’s data, manage how employees use the network and plan for the future. 6.1 A clerk downloaded a free ’route planner’ program from an unknown website. Soon afterwards, all the files on her computer were encrypted and a message appeared that demanded payment to unlock the files. 6.1.1 Identify the type of malware that encrypted the files. (1) 6.1.2 Give TWO ways in which the company could have prevented this attack. (2) 6.1.3 Another clerk received a telephone call from someone who claimed to be from the IT support company and who asked for her network password. Name this type of attack and give ONE way in which employees can protect themselves against it. (2) 6.2 The owner wants all employees to sign an acceptable use policy (AUP). 6.2.1 Explain the purpose of an AUP. (1) 6.2.2 List THREE aspects that should be included in the AUP of the company. (3) 6.2.3 The network administrator manages network use with policies and restrictions. Differentiate between these two techniques. (2) 6.2.4 Give TWO functions of a firewall. (2) 6.3 Important data was lost twice this year: once because of an employee’s mistake and once during load shedding. 6.3.1 Give TWO examples of human errors that can cause data to be lost. (2) 6.3.2 Differentiate between a backup and an archive. (2) 6.3.3 State TWO functions of an uninterruptible power supply (UPS) during load shedding. (2) 6.4 The administrative staff now work from home on two days of every week. 6.4.1 Differentiate between a mobile office and a virtual office. (2) 6.4.2 Give TWO disadvantages of telecommuting for the employees. (2) 6.5 Most of the parcels that the company delivers are bought by customers from online stores, some of which are in other countries. 6.5.1 Explain the term globalisation and give TWO factors that have contributed to globalisation. (3) Copyright reserved Please turn over ### Page 14 Information Technology/P2 14 Hlayiso/Mock 2026 NSC Mock 6.5.2 The owner plans to use crowdfunding to raise money for electric delivery bikes. Explain the term crowdfunding and give ONE risk of crowdfunding for the people who contribute money. (2) 6.6 An online store suggests that the company should use drones to deliver small parcels in the future. Give ONE advantage and ONE disadvantage of delivering parcels with drones. (2) 6.7 The photographs that drivers take as proof of delivery are geotagged. 6.7.1 Name the technology in the cellphone of a driver that determines its location. (1) 6.7.2 Explain the term geotagging and explain why it is useful for the company that the proof-of-delivery photographs are geotagged. (2) 6.8 Many of the customers in rural areas do not use the mobile app. Give TWO factors that limit the use of ICT in rural areas. 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