# Business Studies Grade 12 P2 Gauteng Mock 2020 Memo (Eng) > Grade 12 Business Studies Paper 2 memorandum from the Gauteng Mock Exam 2020 (English), 33 pages. Read online or download the free PDF. - Page: https://www.hlayiso.com/library/grade-12-nsc-business-studies-p2-english-2020-preparatory-possible-answers/3f4c515f-f537-4d36-9f35-a5b00e4adbfc - Updated: 2026-09-27 - Subject: Business Studies - Grade: Grade 12 - Language: English - Document type: Memorandum - Year: 2020 - Exam period: Gauteng Mock Exam - Paper: 2 - Curriculum: CAPS - Pages: 33 Breadcrumbs: [Home](https://www.hlayiso.com/) › [Library](https://www.hlayiso.com/library) › [Grade 12](https://www.hlayiso.com/library/grade-12) › [Business Studies](https://www.hlayiso.com/library/grade-12/business-studies) › [Business Studies Grade 12 P2 Gauteng Mock 2020 Memo (Eng)](https://www.hlayiso.com/library/grade-12-nsc-business-studies-p2-english-2020-preparatory-possible-answers/3f4c515f-f537-4d36-9f35-a5b00e4adbfc) ## About this document Business Studies · Grade 12 · Gauteng Mock Exam · 2020 · English. Memorandum, 33 pages. Read online or download the PDF. Read it free online on the page above; download the PDF from there. ## Document text Text extracted from the PDF. Layout, diagrams and tables may not survive extraction. ### Page 1 Downloaded from hlayiso.com PREPARATORY EXAMINATION 2020 MARKING GUIDELINES BUSINESS STUDIES PAPER 2 (10722) 32 pages 1 ### Page 2 Downloaded from hlayiso.com 10722/20 NOTES TO MARKERS PREAMBLE The notes to markers are provided for quality assurance purposes to ensure the following: (a) Fairness, consistency and reliability in the standard of marking (b) Facilitate the moderation of candidates' scripts at the different levels (c) Streamline the marking process considering the broad spectrum of markers across the province (d) Implement appropriate measures in the teaching, learning and assessment of the subject at schools/institutions of learning 1. Candidates' responses must be in full sentences for SECTIONS B and C. However, this would depend on the nature of the question. 2. A comprehensive marking guideline has been provided but this is by no means exhaustive. Due consideration should be given to an answer that is correct but: • Uses a different expression from that which appears in the marking guideline • Comes from another credible source • Original • Uses a different approach NOTE: There is only ONE correct answer in SECTION A. 3. Take note of other relevant answers provided by candidates and allocate marks accordingly. (In cases where the answer is unclear or indicates some understanding, part-marks should be awarded, for example, one mark instead of the maximum of two marks.) 4. The word 'Sub-max' is used to facilitate the allocation of marks within a question or sub-question. 5. The purpose of circling marks (guided by 'max' in the breakdown of marks) on the right-hand side is to ensure consistency and accuracy in the marking of scripts as well as for calculation and moderation purposes. 6. Sub-totals to questions must be written in the right-hand margin. Circle the sub-totals as indicated by the allocation of marks. This must be guided by 'max' in the marking guidelines. Only the total for each question should appear in the left-hand margin next to the appropriate question number. 7. In an indirect question, the theory as well as the response must be relevant and related to the question. 8. Correct numbering of answers to questions or sub-questions is recommended in SECTIONS A and B. However, if the numbering is incorrect, follow the sequence of the candidate's responses. Candidates will be penalised if the latter is not clear. 9. No additional credit must be given for repetition of facts. Indicate with an 'R'. 2 ### Page 3 Downloaded from hlayiso.com 10722/20 10. The differentiation between 'evaluate' and 'critically evaluate' can be explained as follows: 10.1 When 'evaluate' is used, candidates are expected to respond in either a positive/negative manner or take a neutral (positive and negative) stance, e.g. Positive: 'COIDA eliminates time and costs spent√ on lengthy civil court proceedings.'√ 10.2 When 'critically evaluate' is used, candidates are expected to respond in either a positive/negative manner or take a neutral (positive and negative) stance. In this instance candidates are also expected to support their responses with more depth, e.g. 'COIDA eliminates time and costs spent√ on lengthy civil court proceedings√, because the employer will not be liable for compensation to the employee for injuries sustained during working hours as long as it can be proved that the business was not negligent.'√ NOTE: 1. The above could apply to 'analyse' as well. 2. Note the placing of the tick (√) in the allocation of marks. 11. The allocation of marks must be informed by the nature of the question, cognitive verb used, mark allocation in the marking guideline and the context of each question. Cognitive verbs, such as: 11.1 Advise, name, state, mention, outline, motivate, recommend, suggest, (list not exhaustive) do not usually require much depth in candidates' responses. Therefore, the mark allocation for each statement/answer appears at the end. 11.2 Define, describe, explain, discuss, elaborate, distinguish, differentiate, compare, tabulate, justify, analyse, evaluate, critically evaluate (list not exhaustive) require a greater depth of understanding, application and reasoning. Therefore, the marks must be allocated more objectively to ensure that assessing is conducted according to established norms so that uniformity, consistency and fairness are achieved. 12. Mark only the FIRST answer where candidates offer more than one answer for SECTIONS B and C, where these questions require only one answer. 3 ### Page 4 Downloaded from hlayiso.com 10722/20 13. SECTION B 13.1 If for example, FIVE facts are required, mark the candidate's FIRST FIVE responses and ignore the rest of the responses. Indicate by drawing a line across the unmarked portion or use the word 'Cancel'. NOTE: This applies only to questions where the number of facts is specified. 13.2 If two facts are written in one sentence, award the candidate FULL credit. Point 13.1 above still applies. 13.3 If candidates are required to provide their own examples/views, brainstorm this at the marking centre to finalise alternative answers. 13.4 Use of the cognitive verbs and allocation of marks: 13.4.1 If the number of facts are specified, questions that require candidates to 'describe/discuss/explain' may be marked as follows: • Fact 2 marks (or as indicated in the marking guidelines) • Explanation 1 mark (two marks will be allocated in Section C) The 'fact' and 'explanation' are given separately in the marking guideline to facilitate mark allocation. 13.4.2 If the number of facts required is not specified, the allocation of marks must be informed by the nature of the question and the maximum mark allocated in the marking guideline. 13.5 ONE mark may be awarded for answers that are easy to recall, requires one word answers or is quoted directly from a scenario/case study. This applies to SECTIONS B and C in particular (where applicable). 14. SECTION C 14.1 The breakdown of the mark allocation for the essays is as follows: Introduction Maximum: Content 32 Conclusion Insight 8 TOTAL 40 4 ### Page 5 Downloaded from hlayiso.com 10722/20 14.2 Insight consists of the following components: Layout/Structure Is there an introduction, a body, and a conclusion? 2 Analysis and Is the candidate able to break down the question into 2 interpretation headings/subheadings/interpret it correctly to show understanding of what is being asked? Marks to be allocated using this guide: All headings addressed: 1 (One 'A') Interpretation (16 to 32 marks): 1 (One 'A') Synthesis Are there relevant decisions/facts/responses made based 2 on the questions? Marks to be allocated using this guide: No relevant facts: 0 (Two '-S') Some relevant facts: 1 (One '-S') Only relevant facts: 2 (No '-S') Option 1: Where a candidate answers 50% or more of the question with only relevant facts; no '-S' appears in the left margin. Award the maximum of TWO (2) marks for synthesis. Option 2: Where a candidate answers less than 50% of the question with only OR some relevant facts; one '-S' appears in the left margin. Award a maximum of ONE (1) mark for synthesis. Option 3: Where a candidate answers less than 50% of the question with no relevant facts; two '-S' appear in the left margin. Award a ZERO mark for synthesis. Originality Is there evidence of examples based on recent 2 information, current trends and developments? TOTAL FOR INSIGHT: 8 TOTAL MARKS FOR FACTS: 32 TOTAL MARKS FOR ESSAY (8 + 32): 40 NOTE: 1. No marks will be awarded for contents repeated from the introduction and conclusion. 2. The candidate forfeits marks for layout if the words INTRODUCTION and CONCLUSION are not stated. 3. No marks will be awarded for layout, if the headings INTRODUCTION and CONCLUSION are not supported by an explanation. 14.3 Indicate insight in the left-hand margin with a symbol e.g. ('L, A, -S and/or O'). 5 ### Page 6 Downloaded from hlayiso.com 10722/20 14.4 The breakdown of marks is indicated at the end of the suggested answer/marking guideline to each question. 14.5 Mark all relevant facts until the SUB-MAX/MAX mark in a subsection has been attained. Write SUB-MAX/MAX after maximum marks have been obtained, but continue reading for originality “O”. 14.6 At the end of each essay indicate the allocation of marks for facts and marks for insight as follows: (L – Layout, A – Analysis, S – Synthesis, O – Originality) as in the table below. CONTENT MARKS Facts 32 (max.) L 2 A 2 S 2 O 2 TOTAL 40 14.7 When awarding marks for facts, take note of the sub-maximum indicated, especially if candidates do not make use of the same sub-headings. Remember, headings and sub-headings are encouraged and contribute to insight (structuring/logical flow/sequencing) and indicate clarity of thought. (See MARK BREAKDOWN at the end of each question.) 14.8 If the candidate identifies/interprets the question INCORRECTLY, then he/she may still obtain marks for layout. 14.9 If a different approach is used by candidates, ensure that the answers are assessed according to the mark allocation/sub-headings as indicated in the marking guideline. 14.10 14.10.1 Award TWO marks for complete sentences. Award ONE mark for phrases, incomplete sentences and vague answers. 14.10.2 With effect from November 2015, the TWO marks will not necessarily appear at the end of each completed sentence. The ticks (√) will be separated and indicated next to each fact, e.g. 'Product development is a growth strategy √, where businesses aim to introduce new products into existing markets.'√ This will be informed by the nature and context of the question, as well as the cognitive verb used. 14.11 With effect from November 2017, the maximum of TWO (2) marks for facts shown as headings in the marking guidelines, will not necessarily apply to each question. This would also depend on the nature of the question. 6 ### Page 7 Downloaded from hlayiso.com 10722/20 SECTION A (COMPULSORY) QUESTION 1 1.1 1.1.1 A√√ 1.1.2 B√√ 1.1.3 A√√ 1.1.4 C√√ 1.1.5 D√√ (5 x 2) (10) 1.2 1.2.1 Johannesburg Securities Exchange√√ 1.2.2 Debenture√√ 1.2.3 Retirement annuities√√ 1.2.4 Tax evasion√√ 1.2.5 Decision making√√ (5 x 2) (10) 1.3 1.3.1 F√√ 1.3.2 G√√ 1.3.3 E√√ 1.3.4 H√√ 1.3.5 I√√ (5 x 2) (10) [30] TOTAL SECTION A: 30 BREAKDOWN OF MARKS QUESTION MARKS 1.1 10 1.2 10 1.3 10 TOTAL 30 7 ### Page 8 Downloaded from hlayiso.com 10722/20 QUESTION 2: BUSINESS VENTURES 2.1 Meaning of insurance - Insurance refers to cover for a possible event√ that may cause a specified loss/damage.√ - An agreement whereby the insurer undertakes to indemnify the insured√ in the event of a specified loss/damage.√ - The insured has to pay a premium√ for specified losses/damages covered.√ - A contract between a person/business/insured requiring insurance cover √and the insurance company/insurer bearing the financial risk.√ Any other relevant answer related to the meaning of insurance Max (4) 2.2 Leadership styles identified from statements 2.2.1 Laissez-Fair/Free Reign√√ 2.2.2 Transactional√√ (4) 2.3 Situational leadership theory - Different leadership characteristics√ are needed for different situations.√ - The task/situation dictates the leadership style that should be applied√, so leaders are adaptable/flexible/self-assured.√ - Relationships between leaders and employees√ are based on mutual trust/respect/loyalty/integrity/honesty.√ - Leaders have the ability to 'read' the situation√ and get the most suitable people in the right positions to complete tasks successfully.√ - It enables leaders to use different leadership styles√ to accomplish their goals.√ - Leaders analyse group members/objectives/time constraints√, then adopt a suitable/relevant leadership style.√ - May lead to conflict when leaders use different leadership styles√ when managing employees in different situations.√ - Its success depends on the kind of relationship√ that exists between the leader and followers/subordinates/employees.√ Any other relevant answer related to the situational leadership theory Max (4) 8 ### Page 9 Downloaded from hlayiso.com 10722/20 2.4 Type of investment from the scenario 2.4.1 RSA Retail Savings Bonds/Government (RSA) Retail Savings Bonds√√ (2) 2.4.2 Impact of RSA Retail Savings Bonds/Government (RSA) Retail Bonds on investors Positives/Advantages - Guaranteed returns√, as interest rate is fixed for the whole investment period.√ - Interest rates are market related√ and attract more investors.√ - Interest can be received√ twice a year.√ - Interest is usually higher√ than on fixed deposits.√ - Retail bonds are listed√ on the capital bond markets/on the JSE.√ - Low risk/Safe investment√, as it is invested with the South African Government which cannot be liquidated.√ - No charges/costs/commissions√ payable on this type of investment.√ - Investment may be easily accessible, √as cash may be withdrawn after the first twelve months.√ - It is an affordable type of investment√ for all levels of income earners including pensioners.√ - Retail bonds are easily/conveniently obtained √electronically/from any Post Office/directly from National Treasury.√ - Investors younger than 18 years/Minors may invest√ with the help of a legal guardian, which encourages saving from a young age.√ Any other relevant answer related to the positive impact/advantages of RSA Retail Savings Bonds/Government Retail Bonds on investors AND/OR Negatives/Disadvantages - Retail bonds cannot be ceded to banks √as security for obtaining loans.√ - A minimum of R1 000 must be invested√, which may be difficult for some small investors to accumulate.√ - Retail bonds are not freely transferable √among investors.√ - Investors need to have valid SA identification/should be older than 18 years √which may discourage foreigners/young people from investing.√ - Penalties are charged for early withdrawals√, if the savings is less than 12 months old.√ Any other relevant answer related to the negative impact/disadvantages of RSA Retail Savings Bonds/Government Retail Bonds on investors NOTE: 1. Do not award marks for responses quoted from the scenario. 2. Award marks for relevant advantages if the type of investment was incorrectly identified in QUESTION 2.4.1. Max (6) 9 ### Page 10 Downloaded from hlayiso.com 10722/20 2.5 Differences between a private company and public company PRIVATE COMPANY PUBLIC COMPANY - May not offer shares√ to the - Trades its shares publicly √on the general public√ Johannesburg Securities Exchange√ - Shares are not freely√ - Shares are freely√ transferable.√ transferable.√ - Minimum of one√ director√ - Minimum of three√ directors√ - Name must end with - Name must end with Limited/Ltd.√ Proprietary Limited/(Pty) Ltd.√ - Annual financial statements - Annual financial statements need need not be audited√ and to be audited√ and published.√ published.√ - Does not need to publish a - Have to register and publish a prospectus√ as it cannot prospectus√ with the Companies trade its shares publicly.√ and Intellectual Property Commission/CIPC√ ₋ The company is not required - Must raise a minimum to raise the minimum subscription√ prior to subscription/issue√ minimum commencement of the company√ shares.√ Any other relevant answer Any other relevant answer related to a related to a private company public company Sub max (4) Sub max (4) NOTE: 1. The answer does not have to be in tabular format. 2. The differences do not have to link but must be clear. 3. Award a maximum of FOUR (4) marks if the differences are not clear/Mark either a private company or public company. Max (8) 10 ### Page 11 Downloaded from hlayiso.com 10722/20 2.6 Scenario on compound interest 2.6.1 Calculation of compound interest Option 1 Year 1: R7 000√ x 9% = R630 √ Year 2: R7 630√ x 9% = R686,70√ Total interest = R1 316,70 √ OR Option 2 FORMULA: P x (1 + r)n√ R7 000√ x (1+9/100)² √ R7 000 x (1+0.9)² = R8 316,70√ Total interest = R8 316,70 – R7 000 = R1 316,70√ NOTE: 1. Allocate full marks (4) if the answer is correct and no workings are shown. 2. If workings were shown correctly, but the final answer is wrong, award a maximum of THREE marks. 3. If the answer is incorrect, award a maximum of ONE mark for the understanding of concept and method. Max (4) 2.7 Factors that should be considered when making investment decisions 2.7.1 Return on investment - Refers to income from the investment, namely interest/dividends/ increased capital growth√ on the original amount invested. √ - High risk investments√ yield higher returns. √ - Generally, there will be a direct√ link between risk and return. √ - The return should be expressed as net after-tax gains √ on the investment. √ - Returns can be in the form of capital gains√ where the asset appreciates in value over time. √ Any other answer relevant to return on investment as a factor that must be considered when making an investment decision. Max (4) 11 ### Page 12 Downloaded from hlayiso.com 10722/20 2.7.2 Inflation rate - People are affected by a high inflation rate√, because their money/ purchasing power decreases.√ - The return on investment should be higher√ than the inflation rate.√ - Inflation has a positive effect on some investments such as property /shares√ where the income will increase as inflation increases.√ Any other relevant answer relating to inflation rate as a factor that must be considered when making an investment decision Max (4) [40] BREAKDOWN OF MARKS QUESTION 3 MARKS 2.1 4 2.2 4 2.3 4 2.4.1 2 2.4.2 6 2.5. 8 2.6 4 2.7.1 4 2.7.2 4 TOTAL 40 12 ### Page 13 Downloaded from hlayiso.com 10722/20 QUESTION 3: BUSINESS ROLES 3.1 Human rights in the workplace - Privacy√ - Respect/Dignity√ - Equity√ - Freedom of speech and expression√ - Information√ - Safety/Security and protection/Life√ NOTE: Mark the first TWO only. (2 x 1) (2) 3.2 Stages of team development. 3.2.1 Forming √√ 3.2.2 Norming/Settling/Reconciliation√√ 3.2.3 Adjourning/Mourning√√ (6) 3.3 Causes of conflict in the workplace - Lack of proper communication√ between management and workers√ - Ignoring rules/procedures√ may result in disagreements and conflict√ - Management and/or workers √may have different personalities/backgrounds√ - Different values/levels of knowledge/skills/experience√ of managers/workers√ - Little/no co-operation√ between internal and external parties/stakeholders√ - Lack of recognition for good work √e.g. a manager may not show appreciation for extra hours worked to meet deadlines.√ - Lack of employee development may increase frustration levels√ as workers may repeat errors due to lack of knowledge/skills.√ - Unfair disciplinary procedures√ e.g. favouritism/nepotism√ - Little/no support from management√ with regards to supplying the necessary resources and providing guidelines√ - Leadership styles used√ e.g. autocratic managers who may not consider worker inputs√ - Unrealistic deadlines/Heavy workloads√ lead to stress resulting in conflict.√ - Lack of agreement on mutual matters√ e.g. remuneration/working hours√ - Unhealthy competition/Inter- team rivalry √may cause workers to lose focus on team targets.√ - Lack of commitment/Distracted by personal objectives√ which may lead to an inability to meet pre-set targets.√ - Constant changes√ may cause instability.√ - Lack of clarity√ regarding employees’ roles and responsibilities√ Any other relevant answer related to the causes of conflict in the workplace. Max (6) 13 ### Page 14 Downloaded from hlayiso.com 10722/20 3.4 Problem solving technique from the scenario 3.4.1 Delphi Technique√√ (2) 3.4.2 Advantages of the Delphi technique for businesses - Businesses may use a group of experts√ without bringing them together.√ - The experts will give the business clear ideas/solutions√ on how to improve on productivity/profitability.√ - Information received from experts√ can be used to solve complex business problems.√ - Experts may give honest/credible opinions√ as they do not have a direct/personal interest in the business.√ - Conflict may be avoided √especially if all employees are knowledgeable and well qualified.√ - Dominating employees may not take over the process√ as they do not form part of the problem-solving process.√ - It reduces noise levels in an office environment√ since there is no group discussions.√ Any relevant answer related to the advantages of the Delphi technique. Max (4) 14 ### Page 15 Downloaded from hlayiso.com 10722/20 3.5 Distinction between Corporate Social Responsibility (CSR) and Corporate Social Investment (CSI) CORPORATE SOCIAL CORPORATE SOCIAL RESPONSIBILITY (CSR) INVESTMENT (CSI) - The intention is to change√ business - Actively committing money and practices. √ resources√ to uplift the community√ - Focus is on increasing the image√ - Focus is on the upliftment of and profits√ the community√ without a return on investment√ - Ensure that all internal CSR - Ensure that CSI projects are policies/practices√ include relevant √to the needs of stakeholders’ communities.√ interests/environmental issues - Often intended √as a marketing - Intended to benefit and uplift initiative√ communities√ through social development.√ - Projects are usually linked to the - Projects are external to the business√ e.g. a manufacturing business√ and have a strong business offering to train the developmental approach.√ unemployed.√ Any other relevant answer related to Any other relevant answer related corporate social responsibility to corporate social investment. Sub max (4) Sub max (4) NOTE: 1. The answer does not have to be in tabular format. 2. The distinction does not have to link but must be clear. 3. Award a maximum of FOUR (4) marks if the distinction is not clear/Mark either corporate social responsibility/corporate social investment. Max (8) 15 ### Page 16 Downloaded from hlayiso.com 10722/20 3.6 Types of difficult personalities EMPLOYEES TYPE OF MOTIVATION DIFFICULT PERSONALITY Edith Expert√√ Edith refuses to take instructions from senior management as she feels she has enough experience and knows what is required of her √ Zama Over-agree √√ Zama always makes promises that she cannot keep.√ Sub max (4) Sub max (2) NOTE: Do not award marks for the motivation if the type of difficult personality was incorrectly identified. Max (6) 3.7 Ways in which businesses can contribute to the well-being of employees - Pay fair wages/salaries to the workers based on the nature of their work and prevailing economic conditions.√√ - Working conditions should include safety/medical/canteen facilities/benefits like housing/leave/retirement etc.√√ - Pay fair bonuses based on business earnings, as acknowledgement for hard work and commitment.√√ - Provide for employees’ participation in decision-making that affects them.√√ - Provide recreational facilities for employees.√√ - Offer annual physical/medical assessments to workers.√√ - Make trauma debriefing/counselling/assistance available to any employee who requires these services.√√ - Offer financial assistance in the case of any hardship caused by unexpected medical costs.√√ - Allow flexible working hours to enhance productivity.√√ - Offer support programmes for employees infected and affected by HIV/AIDS.√√ - Make childcare facilities available on the premises for working mothers in the business. - Start a nutritional programme so that employees can enjoy one meal per day to keep them in a healthy condition. - Give time to staff to get involved in projects they choose/Allow staff to use some of the working hours to participate in the projects of their choice. 16 ### Page 17 Downloaded from hlayiso.com 10722/20 ₋ Encourage employees to stay fit and healthy by getting them involved in health activities to minimize stress/substance abuse/obesity. - Provide transport for employees who work unusually long hours. - Establish coaching and mentoring programmes for junior employees. - Conduct team-building sessions to improve employees' morale. - Encourage employees to attend capacity-building workshops/training programmes/staff-development programmes/team-development programmes. Any other relevant answer related to the ways in which businesses can contribute to the well-being of employees NOTE: Mark the first THREE (3) only. (3 x 2) (6) [40] BREAKDOWN OF MARKS QUESTION 3 MARKS 3.1 2 3.2. 6 3.3. 6 3.4.1 2 3.4.2 4 3.5. 8 3.6 6 3.7 6 TOTAL 40 17 ### Page 18 Downloaded from hlayiso.com 10722/20 QUESTION 4: MISCELLANEOUS TOPICS BUSINESS VENTURES 4.1 Unemployment Insurance Fund (UIF) benefits ₋ Unemployment benefits√ ₋ Illness benefits/Sickness/Disability√ ₋ Maternity benefits√ ₋ Adoption benefits√ ₋ Dependants' benefits√ NOTE: Mark the first THREE (3) only. (3 x 1) (3) 4.2 Factors that should be considered in the next presentation - The presenter should revise objectives that were not achieved.√√ - Use humour appropriately.√√ - Always be prepared to update/keep the information relevant.√√ - Reflect on any problem/criticism and avoid it in future presentations.√√ - Any information that the presenter receives as feedback from a presentation should be analysed and where relevant, incorporated/used to update/amend his presentation.√√ - Reflect on the time/length of the presentation to add/remove content.√√ - Increase/Decrease the use of visual aids or replace/remove aids that do not work well.√√ - Reflect on the logical flow of the format/slides/application of visual aids.√√ Any other relevant answer related to factors that a presenter should consider in his/her next presentation NOTE: Mark the first TWO (2) only. (2 x 2) (4) 4.3 The meaning of security as a principle of insurance - Applies to long-term insurance√ where the insurer undertakes to pay out an agreed upon amount in the event of loss of life.√ - A pre-determined amount will be paid out√ when the insured reaches a pre-determined age/or gets injured due to a pre-determined event.√ - Aims to provide financial security to the insured√ at retirement/the dependants of the deceased.√ Any other relevant answer related to the meaning of security as a principle of insurance Max (4) 18 ### Page 19 Downloaded from hlayiso.com 10722/20 4.4 Advantages of a state-owned company (SOC) - Profits may be used to finance√ other state departments/reduce taxes.√ - Offer essential services√ which may not be offered by the private sector√ - Prices are kept reasonable/Create sound competition with the private sector√ to make services affordable to more citizens.√ - Wasteful duplication of services√ is eliminated.√ - Planning can be co-ordinated√ through central control.√ - Generates income√ to finance social programmes.√ - Jobs are created√ for all skills levels.√ Any other relevant answer related to the advantages of a state-owned company (SOC) Max (4) 4.5 The role of personal attitude in successful leadership from the scenario 4.5.1 ₋ Musa, the owner of Manana Lodge has a positive attitude.√ ₋ He also knows that there is always more to learn.√ NOTE: Mark the first answer only. (1) 4.5.2 Other roles of personal attitude in successful leadership - A leader's good/bad attitude can influence the success/failure of the business.√√ - Leaders must know their strengths and weaknesses to apply their leadership styles effectively.√√ - Great leaders understand that the right attitude will set the right atmosphere.√√ - Leaders' attitudes may influence employees'/teams' thoughts/behaviour.√√ - Leaders should model the behaviour that they want to see in team members.√√ - Successful leaders consider the abilities/skills of team members to allocate tasks/roles effectively.√√ - Enthusiasm produces confidence in a leader.√√ - Successful employees and leaders have a constant desire to work and achieve personal/professional success.√√ Any other relevant answer related to other roles of personal attitude in successful leadership Note: 1 Do not award marks for responses that are quoted in the scenario 2 Mark the first TWO (2) only. (2 x 2) (4) 19 ### Page 20 Downloaded from hlayiso.com 10722/20 BUSINESS ROLES 4.6 Types of unprofessional and unethical business practices from statements 4.6.1 Unauthorised use of workplace funds and resources √√ 4.6.2 Sexual harassment√√ 4.6.3 Unfair advertising√√ Max (6) 4.7 Application of accountability as a King Code principle for good corporate governance - There must be regular communication√ between the management and stakeholders.√ - Businesses should be accountable/responsible√ for all their decisions/actions.√ - The company should appoint internal and external auditors√ to audit their financial statements.√ - The board should ensure that the company ethics√ are effectively implemented.√ - Businesses should present accurate annual reports√ at the Annual General Meeting (AGM).√ - Top management should ensure that other levels of management are clear about their roles and responsibilities√ to improve accountability.√ Any other relevant answer related to how businesses should apply accountability as a King Code principle for good corporate governance Max (4) 20 ### Page 21 Downloaded from hlayiso.com 10722/20 4.8 The advantages of creative thinking in the workplace - Better/Unique/Unconventional ideas/solutions√ are generated√ - May give the business a competitive advantage√ if unusual/unique solutions/ideas/strategies are implemented√ - Complex business problems √may be solved√ - Productivity increases√ as management/employees may quickly generate multiple ideas which utilize time and money more effectively.√ - Managers/Employees have more confidence√ as they can live up to their full potential.√ - Managers will be better leaders√ as they will be able to handle/manage change(s) positively and creatively.√ - Managers/Employees can develop a completely new outlook√ which may apply to any task(s) they may do.√ - Leads to more positive attitudes√ as managers/employees feel that they have contributed towards problem-solving.√ - Improves motivation√ amongst staff members√ - Managers/Employees have a feeling of great accomplishment√ and they will not resist/obstruct the process once they solved problem/contributed towards the success of the business.√ - Management/Employees may keep up√ with fast changing technology.√ - Stimulates initiative from employees/managers√, as they are continuously pushed out of their comfort zones√ - Creativity may lead to new inventions√ which improves the general standard of living.√ Any other relevant answer related to the advantages of creative thinking in the workplace. Max (4) 21 ### Page 22 Downloaded from hlayiso.com 10722/20 4.9 Correct procedures to deal with grievances in the workplace - An aggrieved employee must verbally report the incident/grievance to his/her supervisor/manager, who needs to resolve the issue within 3 to 5 working days.√√ - Should the employee and supervisor not be able to resolve the grievance, the employee may take it to the next level of management.√√ - The employee may move to a more formal process where the grievance must be lodged in writing/completes a grievance form.√√ - The employee must receive a written reply in response to the written grievance. √√ - A grievance hearing/meeting must be held with all relevant parties present.√√ - Minutes of the meeting must be recorded and any resolution passed must be recorded on the formal grievance form.√√ - Should the employee not be satisfied, then he/she could refer the matter to the highest level of management.√√ - Top management should arrange a meeting with all relevant parties concerned.√√ - Minutes of this meeting should be filed/recorded and the outcome/decision must be recorded on the formal grievance form.√√ - Should the employee still not be satisfied, he/she may refer the matter to the CCMA who will make a final decision on the matter.√√ - The matter can be referred to Labour Court on appeal if the employee is not satisfied with the decision taken by the CCMA.√√ Any other answer related to the correct procedure to deal with grievance in the workplace Max (6) [40] BREAKDOWN OF MARKS QUESTION 4 MARKS 4.1 3 4.2 4 4.3 4 4.4 4 4.5.1 1 4.5.2 4 4.6 6 4.7 4 4.8 4 4.9 6 TOTAL 40 TOTAL SECTION B: [80] 22 ### Page 23 Downloaded from hlayiso.com 10722/20 SECTION C Mark the first question only. QUESTION 5: BUSINESS VENTURES (PRESENTATION AND DATA RESPONSE) 5.1 Introduction - A multimedia presentation will help the audience to understand/clarify the topic.√ - A well-designed multimedia presentation enables/enhances the quality of a presentation and makes it memorable.√ - PowerPoints and visual aids can be useful in presenting information to members of the audience who learn best through visuals.√ - A presenter should be able to respond to questions in a professional and non-aggressive manner so that clarity is given to the audience.√ Any other relevant introduction related to a multimedia presentation/ factors to be considered when presenting/PowerPoint/hand-outs/handling feedback after a presentation. Max (2) 5.2 Aspects that must be considered when designing a multimedia presentation - Start with the text/headings.√√ - Use legible font and font size.√√ - Select the background.√√ - Choose images that may help to communicate the message.√√ - Include/Create graphics.√√ - Add special effects/sound/animation.√√ - Create hyperlinks to allow quick access to other files/documents video clips.√√ - Keep slides/images/graphs simple.√√ - Make sure there are no grammatical/spelling errors.√√ - Use bright colours to increase visibility.√√ - Structure information in a logical sequence.√√ - Limit the information on each slide.√√ - Use pictures to make it interesting for the audience.√√ Any other relevant answer related to aspects that must be considered when designing a multimedia presentation Max (10) 23 ### Page 24 Downloaded from hlayiso.com 10722/20 5.3 Factors that must be considered by the presenter while presenting - Sam should establish credibility√ by introducing himself as the presenter at the start.√ - Mention/Show most important information√ first.√ - Make the purpose/main points of the presentation clear√ at the start of the presentation.√ - Use suitable √section titles/headings/sub-headings/bullets.√ - He must summarise the main points of the presentation√ to conclude the presentation.√ - Stand in a good position/upright, √where the audience can clearly see the presenter/presentation.√ - Avoid hiding√ behind equipment.√ - Do not ramble on at the start, √to avoid losing the audience/their interest.√ - Capture listeners' attention/Involve the audience with a variety of methods,√ e.g. short video clips/sound effects/humour, etc.√ - Maintain eye contact √with the audience.√ - Be audible√ to all listeners/audience.√ - Vary the tone of voice/tempo within certain sections√ to prevent monotony.√ - Make the presentation interesting√ with visual aids/anecdotes/examples√/Use visual aids√ effectively.√ - Use appropriate gestures,√ e.g. use hands to emphasize points.√ - Speak with energy √and enthusiasm.√ - Pace yourself√/Do not rush or talk too slowly.√ - Keep the presentation short√ and simple.√ - Conclude/End with a strong/striking ending√ that will be remembered.√ - Ensure that the audience will leave with/take away √specific information/benefits.√ - Include a statement/quote √that will allow a professional/striking ending.√ - Sam should manage time effectively√ to allow time for questions.√ Any other relevant answer related to the factors that Sam/presenter should consider while presenting Max (12) 24 ### Page 25 Downloaded from hlayiso.com 10722/20 5.4 Impact of PowerPoint and hand-outs 5.4.1 Impact of PowerPoint Positives/Negatives - Graphic programmes have the capacity to convey ideas√ and support what the presenter says.√ - Easy to combine√ with sound/video clips√ - Simple/Less cluttered slides√ may capture the interest of the audience.√ - Video clips can provide variety√ and capture the attention of the audience.√ - Variations of colour/background/sound immediately capture the attention of the audience√ and retain their interest throughout the presentation.√ - Slides should only be used√ where they can enhance the facts or summarise information.√ Any other relevant answer related to the positive impact/advantages of PowerPoint as a type of visual aid AND/OR Negatives/Disadvantages - Unprofessional handling of the data projector/PowerPoint presentation material√ may lead to irritation/may result in the audience losing interest.√ - Less effective to people with visual impairments.√ - Simply reading off the slides√ makes a presentation boring/meaningless.√ - Unable to show slides√ without electricity/data projector.√ Any other relevant answer related to the negative impact/disadvantages of PowerPoint as a type of visual aid. Sub max (8) 25 ### Page 26 Downloaded from hlayiso.com 10722/20 5.4.2 Impact of handouts, etc. Positives/Advantages - Meaningful handouts may be distributed at the start of the presentation√ to attract attention/encourage participation.√ - Notes/Hard copies of the slide presentation can be distributed at the end of the presentation√ as a reminder of the key facts of the presentation.√ - Extra information, e.g. contact details/price lists may be handed out√ to promote the services of the business.√ - Useful information for improving the next presentation may be obtained√, when the audience completes feedback questionnaires after the presentation.√ - It is easy to update hand-outs√ with recent information or developments.√ - Notes may be compared√ with electronic slides to validate the accuracy.√ Any other relevant answer related to the positive impact/advantages of hand-outs as a type of visual aid AND/OR Negatives/Disadvantages - Handouts cannot be combined with audio material√, so it only focuses on the visual aspects of support material.√ - Handing out material at the start of the presentation√ may distract/lose audience attention.√ - As it only summarises key information,√ some details might be lost/omitted.√ - Printed material is expensive√ and it is easy to lose hard copies.√ - Increases the risk of unauthorised duplication/use√ of confidential information.√ Any other relevant answer related to the negative impact/disadvantages of hand-outs as a type of visual aid Sub max (8) Max (16) 26 ### Page 27 Downloaded from hlayiso.com 10722/20 5.5 Responding to questions in a professional and non-aggressive manner - Sam should stand throughout the feedback session.√√ - Be polite/confident/courteous when responding to questions.√√ - Ensure that each question/comment is clearly understood before responding/re-phrase questions if uncertain.√√ - Sam should first listen and then respond.√√ - Provide feedback as soon as possible after the question was asked or after the session.√√ - Be direct/honest/sincere when responding to questions.√√ - Use simple language to support the examples used in the presentation.√√ - Keep answers short and to the point.√√ - Encourage questions from the audience/investors.√√ - Always address the questions and not the person.√√ - Acknowledge good questions to motivate audience to ask more questions.√√ - Sam should not involve himself in a debate when responding to questions.√√ - Sam should not avoid the questions if he does not know the answer, but rather promise feedback on it.√√ - Address the full audience/investors and not only the person who posed the question.√√ Any other relevant answer related to factors that must be considered when responding to questions in a professional and non-aggressive manner Max (8) 27 ### Page 28 Downloaded from hlayiso.com 10722/20 5.6 Conclusion - A multimedia presentation enables the presenter to capture important facts that are supported by relevant visual aids.√√ - A well-prepared presentation creates a good impression and will attract potential investors.√√ - A good presentation promotes the image of the business/owner/management.√√ - Being professional during a presentation/feedback/questions session should contribute to the success of the presentation.√√ - Hand-outs enable the audience to go through the presentation before and after the presentation √√ Any other relevant conclusion related to a multimedia presentation/factors to be considered when presenting/PowerPoint/hand-outs/handling feedback after a presentation Max (2) QUESTION 5: BREAKDOWN OF MARK ALLOCATION DETAILS MAXIMUM TOTAL Introduction 2 Designing a multi-media presentation 10 Factors that must be considered by the presenter while 12 presenting Max 32 Impact of PowerPoint & hand-outs 16 Responding to questions in a professional/non-aggressive 8 manner Conclusion 2 INSIGHT Layout 2 8 Analysis, interpretation 2 Synthesis 2 Originality/Examples 2 TOTAL MARKS 40 LASO – For each component: Allocate 2 marks if all requirements are met. Allocate 1 mark if some requirements are met. Allocate 0 marks where requirements are not met at all. 28 Text truncated here. 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