Business Studies Grade 12 Paper 2 Limpopo Mock 2023 Paper & Memo

Downloaded from Stanmorephysics.com ER LIMPOPO ITH APRIGA DEPARTMENT OF EDUCATION CAPRICORN SOUTH DISTRICT NATIONAL SENIOR CERTIFICATE DATE: August 2023 MARKS: 150 TIME: 2 Hours This question paper consists of 8 pages.

eusineenineaced from Stanmor eplrysics.com CAPRICORN SOUTH DISTRICT INSTRUCTIONS AND INFORMATION Read the following instructions carefully before answering the questions. 1. PRE-TRI This question paper consists of THREE sections and covers TWO main topics. SECTION A: COMPULSORY SECTION B: Consists of THREE questions. Answer any TWO of the three questions in this section. SECTION GC: Consists of TWO questions. Answer any ONE of two questions in this section. Read the instructions for each question carefully and take note of what is required. Note that ONLY the first TWO questions in SECTION B and the FIRST question in SECTION C will be marked. Number the answers carefully according to the numbering system used in this question paper. NO marks will be awarded for answers that are numbered incorrectly. Except where other instructions are given, answers must be in full sentences. Use the mark allocation and nature of each question to determine the length and depth of an answer. Use the table below as guide for mark and time allocation when answering each question. SECTION QUESTION MARKS TIME (minutes) A: Objective-type questions COMPULSORY 1 30 30 B: THREE direct/indirect-type 2 40 30 questions CHOICE: 3 40 30 Answer any TWO. 4 40 30 C: TWO essay-type questions 5 40 30 CHOICE: Answer any ONE. 6 40 30 TOTAL 150 120 Begin the answer to EACH question on a NEW page, e.g. QUESTION 1 — new page, QUESTION 2 — new page. You may use a non-programmable calculator. Write neatly and legibly. Please turn over

eusineenineaced from Stanmor ephysics.com CAPRICORN SOUTH DISTRICT SECTION A: COMPULSORY PRE-TRI QUESTION 1 1.1 Various options are provided as possible answers to the following questions. Choose the answer-and write only the letter (A-D) next to the question numbers (1.1.1 to 1.1.10) in the ANSWER BOOK, e.g. 1.1.6 D. Suzan, theimanager of Fruit Market, applies the ... leadership style when delegating-tasks to followers without supervision. A Autocratic B Bureaucratic C _Laissez-faire/free-reign D_— Charismatic The ... company provides essential services such as water and electricity at reasonable prices. A Public B Personal liability C_ Private D_ State-owned The amount that the insured must pay when a claim is lodged. A Premium B Book value C Excess D Interest Team dynamic theories help businesses to ... A {allo task pieam members with similar personalities. B cording to the role of each team member. C _ establish’good relationships with teams. oot ly D promote individual satisfaction. ... refers to projects that are not part of normal business activitiés/but are aimed at benefitting the community. A Corporate Social Investment B Corporate Social Responsibility C Contemporary Social Responsibility D Sustainability (5x2) (10) Please turn over

susineeuneaced from Stanmorephysics.com CAPRICORN SOUTH DISTRICT Complete the following statements by using the word(s) in the list below. Write only the 12 word(s) next to the question number (1.2.1—1.2.5) in the ANSWER BOOK. Video conferencing; PowerPoint; Profit language; decision making; retirement annuities; age, RSA Retail Savings Bonds; Grievance; Dispute 1.2.1 One of the elements of triple bottom line is ... 1.2.2 A minimum-of R1 000 is required to invest in ... 1.2.3 The ... procedure may be used to resolve the case of verbal abuse of the secretary by her manager. 1.2.4 An employee can lodge a ... when he/she disagrees with the resolution taken by senior management. ... is the ideal presentation method for groups in different countries that need 1.2.5 face-to-face contact. (5x2) (10) 1.3 Choose a description from COLUMN B that matches a term in COLUMN A. Write only the letter (A-J) next to the question number (1.3.1—1.3.5) in the ANSWER BOOK, e.g. 1.3.6 K. Column A Column B 1.3.1 Bar graph A Visualise.a,wiole unit and the 1.3.2 Private company be inetted againet eft and fire. 1.3.4 Professional business G Sctet information that will conduct not harm customers but assist them to make informed decisions. D_ Aset of sales figures shown as a principle of disclosure series of rectangles. E Ignoring the dress code of the business. F Shares are not freely transferable. 1.3.3 Insurable risk 1.3.5 Compliance to King code G_ Adhering to business policies at all times. H_ Must register and-publish a prospectus. | People from different backgrounds are employed. J Uses non — routine methods to solve problems. (5x2) (10) TOTAL SECTION A: 30 Please turn over

susineeuneaced from Stanmorephysics.com CAPRICORN SOUTH DISTRICT SECTION B Answer ANY TWO questions in this section. NOTE: Clearly indicate the QUESTION NUMBER of each question that you choose. The answer-to, EACH question must start on a NEW page, e.g. QUESTION 2 on a NEW page,QUESTION 3 on a NEW page, et cetera. QUESTION 2: BUSINESS VENTURES 2.1. List any FOUR non-insurable risks. (4) 2.2 Indicate if the following factors should be considered before or during a presentation. (Only write down before or during next to the number e.g. 2.2.4 during) 2.2.1 Use visual aids effectively to strengthen the presentation. 2.2.2 Prepare a concept of the presentation with logical structure: introduction, body and conclusion. 2.2.3. Maintain eye contact withthe audience. (3x2) (6) 2.3. Read the scenario below and answer the questions that follow. Sello inherited R75 000 from his. grandparents. He wants his money to grow at a fixed rate for 5 years. He is a careful investor and wants to invest his money at a financial institution where his money would be safe and he does not want to withdraw his money during this period. He researched. many options and decided to invest his money at South Bank at a fixed rate of 7% p.a. simple interest. 2.3.1 Identify the type of investment 'Sello has decided on. (2) 2.3.2 Discuss the impact of the type of investment identified in 2.3.1. (6) 2.3.3. Calculate the interest amount Sello would earn over the investment period. (6) 2.4 Evaluate the positive impact of insurance on businesses. (6) 2.5 Explain the Road Accident Fund as a type of compulsory insurance: (6) 2.6 Recommend situations in which the following leadership styles €aibe applied. 2.6.1 Autocratic (2) 2.6.2 Transactional (2) [40] Please turn over

eusineenineaced from Stanmor eplrysics.com CAPRICORN SOUTH DISTRICT PRE-TRI QUESTION 3: BUSINESS ROLES 3.1 3.2 3.3 3.4 3.5 3.6 3.7 Name TWO social rights of employees in the workplace. Outline TW@-causes of conflict in the workplace. Identify the-unethical or unprofessional business practice illustrated in each of the following scenarios: 3.3.1 David's Supermarket charges more for the same goods in the village than in the city. 3.3.2 The director of Corporate Accountants uses the business credit card to pay for personal expenses. 3.3.3 Some employees of Motor Spares Retailers downloaded music and movies using the business internet. (3x2) Read the scenario below and answer the questions that follow. BOUTIQUE DRESSES (BD) BD realize the importance of creative thinking in solving problems regarding the negative impact of CSR &CSI on businesses. Employees were requested to suggest new ideas in a large group without working individually. These ideas were used to inspire new thoughts. The management of BD evaluated the advantages and disadvantages of each idea. 3.4.1 Identify TWO problem-solving techniques used by BD. Quote from the scenario above to support your answer. 3.4.2 Discuss the advantages of ONE problem-solving technique identified in QUESTION 3.4.1. Distinguish between decision-making and problem-solving. Advise on ways in which BD can create an environment that promotes creative thinking. Explain the negative impact of CSI on businesses. (2) (2) (6) 6) (4) (8) (4) (8) [40] Please turn over

susineeuneaced from Stanmorephysics.com CAPRICORN SOUTH DISTRICT QUESTION 4: MISCELLANEOUS BUSINESS VENTURES 4.1. Give FOUR examples of non-verbal presentations. (4) 4.2 Outline the-fuin¢tions of the JSE. (6) 4.3 Identify the-types of shares represented by EACH statement below. 4.3.1. These shareholders may receive higher dividends when the company has made larger profits. 4.3.2 These shares are issued to shareholders who started the company. 4.3.3. Shares are issued to existing shareholders as compensation for loss of dividends. (3x2) (6) Make recommendations for future improvements based on feedback from presentations. (4) BUSINESS ROLES 4.5 Read the scenario below and answer the questions that follow. HASHTAG TECH (HT) Dineo and Martha are computer science graduates who want to undertake a research project. Dineo always questioned the other members' ideas and opinions as she wanted to be the team leader. The team members eventually reached an agreement and consensus on the way forward. 4.5.1 Identify the TWO stages of team development that were experienced by HT. Motivate your answer by quoting from the scenario above. (6) Use the table below as a guide to answer QUESTION 4.5.1. STAGES OF TEAM DEVELOPMENT MOTIVATION 4.5.2 Explain TWO other stages of team development. (6) 4.6 Suggest ways in which businesses may deal with difficult people/personalities. (8) [40] TOTAL SECTION B: [80] Please turn over

susineeuneaced from Stanmorephysics.com CAPRICORN SOUTH DISTRICT SECTION C Answer ONE question in this section. NOTE: Clearly indicate the QUESTION NUMBER of the chosen question. The answer to EACH:guestion must start on a NEW page, for example QUESTION 5 on a NEW page,/QUESTION 6 on a NEW page, et cetera. QUESTION 5: BUSINESS VENTURES (MANAGEMENT AND LEADERSHIP & PRESENTA- TION OF INFORMATION) Helena believes that leaders must motivate employees appropriately forhembusiness to be successful. She believes that she must motivate her pers in such a way that they use their creative potential to overcome tough t! ; = leaders themselves. Helena is regarded as a transformational leader. | ed to do a presentation on leadership theories to the management tearm & Bearing the above scenario in mind, write detailed notes on the following aspects: e Distinguish between leadership and management. e Describe the situational and transformational theories of management and leadership. e Explain the role of personal attitude in successful leadership. e Outline the aspects that she should consider when designing a multimedia presentation. [40] QUESTION 6: BUSINESS ROLES (HUMAN RIGHTS, INCLUSIVITY AND ENVIRONMENTAL ISSUES) MARVELLOUS CLEANING LIMITED (MCL) Marvellous Cleaning Limited (MCL) is a newly established company rendering cleaning services. MCL wants to develop business policies that address human rights, inclusivity and environmental issues in the workplace. The management has recently appointed health and safety representatives. They will be responsible for checking the effectiveness of MCL health and safety measures during the Covid-19 Pandemic. Bearing the above scenario in mind, write an essay on the following aspects: e Explain how MCL policies can address the following human rights issues in the workplace: o Equity; o Information; o Safety, security and protection of life. e Discuss the benefits of a diverse workforce. e Explain the responsibilities of workers in promoting human health and safety in the workplace. e Recommend ways on how MCL can protect the environment-and promote human health. [40] TOTAL SECTION C: [40] GRAND TOTAL = 150 MARKS Please turn over

Downloaded from Stanmorephysics.com DEPARTMENT OF EDUCATION CAPRICORN SOUTH DISTRICT NATIONAL SENIOR CERTIFICATE MARKS: 150 These marking guidelines consists of 23 pages.

BUSINESSEIDERnRetP22IDIn StRROEpkiystuBE as CAPRICORN SOUTH DISTRICT NOTES TO MARKERS PREAMBLE The notes to markers are provided for quality assurance purposes to ensure the following: (a) Fairness, consistency and reliability in the standard of marking (b) Facilitate the moderation of candidates' scripts at the different levels (c) Streamline the marking process considering the broad spectrum of markers across the country (d) Implement-appropriate measures in the teaching, learning and assessment of the subject at schdols/institutions of learning 1. For marking and moderation purposes, the following colours are recommended: Marker: Red Senior Marker: Green Deputy Chief Marker: Brown Chief Marker: Pink Internal Moderator: Orange DBE Moderator: Turquoise 2. Candidates' responses must be in full sentences for SECTIONS B and C. However, this would depend on the nature of the question. 3. A comprehensive marking guideline has been provided but this is by no means exhaustive. Due consideration should be given to an answer that is correct but: * Uses a different expression from that which appears in the marking guideline * Comes from another credible source * Original + A different approach is used NOTE: There is only ONE correct answer in SECTION A. 4. Take note of other relevant answers provided by candidates and allocate marks accordingly. (In cases where the answer is unclear or indicates some understanding, part-marks should be awarded, for example, one mark instead of the maximum of two marks.) 5. The word 'Submax' is used to facilitate the allocation of marks within a question or sub-question. 6. The purpose of circling marks (guided by 'max' in the breakdown of marks) on the right-hand side is to ensure consistency and accuracy in the marking of scripts as well as for calculation and moderation purposes. 7. Subtotals to questions must be written in the right-hand margin. Circle the subtotals as indicated by the allocation of marks. This mustbe guided by 'max' in the marking guidelines. Only the total for each question should appear in the left-hand margin next to the appropriate question number. 8. In an indirect question, the theory as well as the response must be relevant and related to the question.

BUSINESSEIDERnRetP22IDIn StRROEpkiystuBE as CAPRICORN SOUTH DISTRICT 9. 10. 11. 12. 13. Correct numbering of answers to questions or sub-questions is recommended in SECTIONS A and B. However, if the numbering is incorrect, follow the sequence of the candidates' responses. Candidates will be penalised if the latter is not clear. No additional credit must be given for repetition of facts. Indicate with an 'R’. The differentiation between ‘evaluate’ and ‘critically evaluate’ can be explained as follows: 11.1 11.2 NOTE: When ‘evaluate’ is used, candidates are expected to respond in either a positive/negative manner or take a neutral (positive and negative) stance, e.g. Positive: 'CO/DA eliminates time and costs spent” on lengthy civil court proceedings.'V When ‘critically evaluate’ is used, candidates are expected to respond in either a positive/negative manner or take a neutral (positive and negative) stance. In this instance candidates are also expected to support their responses with more depth, e.g. ‘CO/DA eliminates time and costs spent/Y on lengthy civil court proceedings’, because the employer will not be liable for compensation to the employee for injuries sustained during working hours as long as it can be proved that the business was not negligent.'/ 1. The above could apply to 'analyse'’ as well. 2. Note the placing of the tick (/) in the allocation of marks. The allocation of marks must be informed by the nature of the question, cognitive verb used, question. mark allocation in the marking guideline and the context of each Cognitive verbs, such as: 12.1 12.2 Advise, name, state, mention, outline, motivate, recommend, suggest, (list not exhaustive) do not usually require much depth in candidates’ responses. Therefore, the mark allocation for each statement/answer appears at the end. Define, describe, explain, discuss, elaborate, distinguish, differentiate, compare tabulate, justify, analyse, evaluate, critically evaluate (list not exhaustive) require a greater depth of understanding, application and reasoning. Therefore, the marks must be allocated more objectively to ensure that assessing is conducted according to-established norms so that uniformity, consistency and fairness are achiéVed. Mark only the FIRST answer where candidates offer mofesthan one answer for SECTION B and C questions that require one answer.

BUSINESSEIDERnRetP22IDIn StRROEpkiystuBE as CAPRICORN SOUTH DISTRICT 14. 14.1 14.2 14.3 14.4 14.4.2 14.5 15. 15.1 SECTION B lf, for example, FIVE facts are required, mark the candidate's FIRST FIVE responses and ignore the rest of the responses. Indicate by drawing a line across the unmarked portion or use the word ‘Cancel’. NOTE;/Fhis applies only to questions where the number of facts is specified. If two-facts are written in one sentence, award the candidate FULL credit. Point 14.1 above still applies. If candidates are required to provide their own examples/views, brainstorm this at the marking centre to finalise alternative answers. Use of the cognitive verbs and allocation of marks: 14.4.1 If the number of facts are specified, questions that require candidates to ‘describe/discuss/explain' may be marked as follows: + Fact 2 marks (or as indicated in the marking guidelines) + Explanation 1 mark (two marks will be allocated in Section C) The ‘fact’ and ‘explanation’ are given separately in the marking guideline to facilitate mark allocation. If the number of facts required is not specified, the allocation of marks must be informed by the nature of the question and the maximum mark allocated in the marking guideline. ONE mark may be awarded for answers that are easy to recall, requires one word answers or is quoted directly from a scenario/case study. This applies to SECTIONS B and C in particular (where applicable). SECTION C The breakdown of the mark allocation for the essays is as follows: Introduction . Maximum: Content : 32 Conclusion Insight 8 TOTAL 40

BUSINESREOErRnacrz2oMn StemOrneptiystueE aus 19.2 15.3 15.4 Insight consists of the following components: CAPRICORN SOUTH DISTRICT Layout/Structure Is there an introduction, a body, and a conclusion? Analysis and interpretation Is the candidate able to break down the question into headings/subheadings/interpret it correctly to show understanding of what is being asked? Marks to be allocated using this guide: All headings addressed: 1 (One 'A') Interpretation (16 to 32 marks): 1 (One 'A') NIN Synthesis Are there relevant decisions/facts/responses made based on the questions? Marks to be allocated using this guide: No relevant facts: 0 (Two '-S') Some relevant facts: 1 (One '-S') Only relevant facts: 2 (No '-S') Option 1: Where a candidate answers 50% or more of the question with only relevant facts; no '-S' appears in the left margin. Award the maximum of TWO (2) marks for synthesis. Option 2: Where a candidate answers less than 50% of the question with only OR some relevant facts; one '-S' appears in the left margin. Award a maximum of ONE (1) mark for synthesis. Option 3: Where a candidate answers less than 50% of the question with no relevant facts; two '-S' appear in the left margin. Award a ZERO mark for synthesis. Originality Is there evidence of examples based on recent information, current trends and developments? TOTAL FOR INSIGHT: TOTAL MARKS FOR FACTS: TOTAL MARKS FOR ESSAY (8 + 32): 32 40 NOTE: 1. No marks will be awarded for contents repeated from the introduction and conclusion. 2. The candidate forfeits marks for layout if the words INTRODUCTION and CONCLUSION are not stated. 3. No marks will be awarded for layout, if the headings INTRODUCTION and CONCLUSION are not supported by an explanation. Indicate insight in the left-hand margin with a symbol e.g. (LYA, -S and/or O'). The breakdown of marks is indicated at the end of the suggested answer/ marking guideline to each question.

BUSINESREOErRnacrz2oMn StemOrneptiystueE aus 19.5 15.6 15.7 15.8 15.9 15.10 15.11 Mark all relevant facts until the SUBMAX/MAX mark in a subsection has been attained. Write SUBMAX/MAX after maximum marks have been obtained, but continue reading for originality 'O'. At the end of each essay indicate the allocation of marks for facts and marks for insighthas follows: (L — Layout, A — Analysis, S — Synthesis, O — Originality) as in thejtable below. CONTENT MARKS Facts 32 (max.) L 2 A 2 Ss 2 (e) 2 TOTAL 40 When awarding marks for facts, take note of the submaximum indicated, especially if candidates do not use the same subheadings. Remember, headings and subheadings are encouraged and contribute to insight (structuring/logical flow/sequencing) and indicate clarity of thought. (See MARK BREAKDOWN at the end of each question.) If the candidate identifies/interprets the question INCORRECTLY, then he/she may still obtain marks for layout. If a different approach is used..by candidates, ensure that the answers are assessed according to the mark. allocation/subheadings as indicated in the marking guideline. 15.10.1 Award TWO marks for.complete sentences. Award ONE mark for phrases, incomplete sentences and vague answers. 15.10.2 With effect:from November 2015, the TWO marks will not necessarily appear at the end of each completed sentence. The ticks (V) will be separated and indicated next to each fact, e.g. ‘Product development is a growth strategy /, where businesses aim to introduce new products into existing markets.'V This will be informed by the nature and context-of/the question, as well as the cognitive verb used. With effect from November 2017, the maximum of TWO (2) marks for facts shown as headings in the marking guidelines, will not necessarily apply to each question. This would also depend on the nature of the question. CAPRICORN SOUTH DISTRICT

BUSINESREOErRnacrz2oMn StemOrneptiystueE aus SECTION A: COMPULSORY QUESTION 1 1.1.1 Cvv 1.1.2 Dv % 1.1.3 Cv 1.1.4 Bywe 1.1.5 AVY 1.2.1 Profity ¥ 1.2.2 RSA Retail Savings Bondsv ¥ 1.2.3 Grievancev ¥ 1.2.4 Disputev Vv 1.2.5 Video conferencingy ¥ 1.3.1 Dvv 1.3.2 Fv¥v 1.3.3 BYv 1.3.4 Gvyv 1.3.5 Cvv CAPRICORN SOUTH DISTRICT (5 x 2) (10) (5 x 2) (10) (5 x 2) (10) TOTAL SECTION A: 30

BUSINESSEIDERnRetP22IDIn StRROEpkiystuBE as CAPRICORN SOUTH DISTRICT SECTION B Mark only the first TWO answers. QUESTION 2: BUSINESS VENTURES 2.1 2.2 2.3 List any FOUR non-insurable risks Losses caused by war” Most risks,occurring between placing orders and receiving goods” ChangeS.inl fashionY Losses-Caused by marketing malpractices by the businessY Advancement in technologyY Any other relevant answer. (4) NOTE: Mark the First FOUR only Indicate if the following factors should be considered before or during a presentation 2.2.1. DuringvY 2.2.2 Beforevv 2.2.3 During VY (3x2) (6) Fixed Deposit and simple interest 2.3.1 Fixed Depositv ¥ (2) 2.3.2 Positives/ Advantages e Interest is earned at a fixed ratew regardless of changes in the economic climate” e The period of investment” can be over a short, medium or long term” e Ensures financial disciplineY as investors cannot withdraw their funds before the maturity datew e Principal amount ~plus interest earned is paid out on the maturity datev e Investors earn a better return on investment” than on an ordinary savings accountY AND/OR Negatives/ Disadvantages e The investor cannot withdraw their funds ~ before the maturity date~ e May not outperform the effect of inflation Yover long term” e LowreturnsY compared to other investments” e Any other relevant answer. (6) 2.3.3 Calculate simple interest FORMULA: Interest = Px RxT ¥ R 75 000V x 7% x 5 yearsY = R 26 250Vv or VY“ v for correct answer (6) NOTE Award full marks (6) if the answer is correct and no workings are shown If workings were shown correctly but the final answer is wrong, award a maximum of FOUR (4) marks 8

BUSINESSEIDERnRetP22IDIn StRROEpkiystuBE as CAPRICORN SOUTH DISTRICT 2.4 2.5 Evaluate the positive impact of insurance on businesses. Transfers the risk from the business/insuredv to an insurance company/insurerY Transfer of riskv is subject to the terms and conditions of the insurance contract’ Protects;the business against theft/loss of stock and/or damagesv caused by naturaldisasters such as floods, storm damage, etc. “ Businésses will be compensated for insurable losses, e.g. destruction of property through firev Businesses assets, e.g. vehicles/equipment/buildings” need to be insured against damage and/or theft’ Businesses are protected against the loss of earnings, v e.g. strikes by employees which result in losses worth millions~ Protects businesses” against dishonest employeesY Life insurance can be taken on the life of partners” to prevent unexpected loss of capitalW Protects businesses against lossesv due to death of a debtor” Any other relevant answer. (6) Explanation of the Road Accident Fund (RAF) RAF/RABS insures road-usersv” against the negligence of other road users. ¥ fri ican businesses. “ thicles are indemnified against claims~ by persons ents. Vv a levyv on the sale of fuel/diesel/petrol. v The amount thal can be claimed for loss of incomev is limited by legislation. ~ The next of kin of workers/ breadwinnersY who are injured/killed in road accidents, may claim directly from RAF/RABS. ~ Injured parties and negligent driversY are both covered by RAF/RABS. ~ The injured party will be compensated, v irrespective of whether the negligent driver is rich/poor/insured/uninsured. “” RAF/RABS aims to simplify / expedite the claim process “because victims of road accidents no longer have to prove who caused the accident. “ RAF/RABS quickly enables road accident victims to access medical carev , as delays due to accident investigation are reducedv Any other relevant answer. (6)

BUSINESREOErRnacrz2oMn StemOrneptiystueE aus 2.6 Situations in which the following leadership styles can be applied 2.6.1 Autocratic In crisis situations, e.g. in the case of unforeseen challengesv ¥ When all the information is available to solve the problemy ¥ tn emergencies, where there is a shortage of timev Vv When employees are motivated and the leader has already earned the trust of the followersv “” When dealing with employees who are not cooperativev v Any other relevant answer. 2.6.2 Transactional When the business wants to maximise employee performancev ¥ When deadlines must be met on short notice/under pressurev V When workers have a low moralev ¥ When the strategies do not have to changev ¥ Any other relevant answer. QUESTION 3: BUSINESS ROLES 3.1 3.2 Social rights of employees in the workplace. e Right to freedom of association. W e Right to basic education. Vv e Right to healthcare. “ e Right to security. ” e Right to clean water/social security” NOTE: Mark the first TWO (2) only. (2 x 1) Causes of conflict in the workplace e Differences in backgrounds/cultures/values/beliefs/language “ e Limited business resourcesY e Different goals/objectives for group/individuals Vv e Personality differences between group/individuals ¥ e Different opinions” e Unfair workloadY e |ll-managed stress¥ e Unrealistic expectationsY e Poor organisation/leadership/administrative procedures .andisystems ¥ ¢ Confusion about scheduling/deadlines v * Ignoring rules/procedures~” e Misconduct/Unacceptable behaviourY e High/Intense competition/CompetitivenessY e Poor communication “ 10 CAPRICORN SOUTH DISTRICT (2) (2) [40] (2) (2) (2)

BUSINESSEIDERnRetP22IDIn StRROEpkiystuBE as CAPRICORN SOUTH DISTRICT 3.3 3.4 e Unclear responsibilitiesY e Distracted by personal objectivesY ¢ Constant changes in the workplace¥ e Unfair treatment of workers/Favouritism by management/Discrimination v e Lack of trust amongst workers ¥ e Any other relevant answer. NOTE: /Mark the first TWO (2) only. (2x1) (2) Unethicator unprofessional business practices 3.3.1 Pricing of goods in the rural areas. vv 3.3.2. Unauthorised use of funds. vv 3.3.3 Abuse/Misuse of work time/ unauthorised use of workplace resources. Vv ¥ (3x2) (6) 3.4.1 PROBLEM SOLVING TECHNIQUE QUOTE FROM SCENARIO Employees were requested to suggest new ideas in a large group Brainstormingv ¥ (2).| without working individually/These ideas were'used to inspire new thoughts. v (1) Sub max (3) The management of BD evaluated Force-field analysisv “ (2) | the advantages and disadvantages of each idea. ¥ (1) Sub. max (3) (6) NOTE: 1. Mark the first TWO (2) only. 2. Do not award marks for quotes if the problem solving techniques are incorrectly identified. Advantages of problem solving techniques Advantages of brainstorming. e Better solutions are developed” through collective contributions. ” « Combinations of ideas/improvements can be chosen after all the ideas have been written down. ¥ e Employees are motivated” as they are allowed to contribute to problem solving. ¥ ¢ Stimulates creative thinking” in the workplace. v/ e People get ideas from othersY and build on them” e Any other relevant answer related to the advantages-of brainstorming as a problem solving technique. OR Advantages of Force-field analysis e Employees feel included” and understood. ¥ 3.4.2 11

BUSINESREOErRnacrz2oMn StemOrneptiystueE aus 3.5 3.6 e Employees developY and grow with the business. ¥ e Informed decisions can be made as forces for and against are critically evaluated. v e Enables businesses to strengthen the driving forcesv and weaken the restraining forces. v #2cAny other relevant answer related to the advantages of Force-field analysis as a problem solving technique. NOTE: 1. Accept relevant facts, if brainstorming/force-field analysis was incorrectly identified as answers in QUESTION 4.6.1. 2. Do not award marks for ‘change the design'/inspire new thoughts' as advantages of problem solving techniques. Distinction between decision making and problem solving DECISION MAKING PROBLEM SOLVING It is often done by one person/a member of senior management” who makes it authoritarian. Vv Various alternatives are consideredv before deciding on the best one. ¥ It is part of the problem solving cyclev as decisions need to be taken in each step. W Any other relevant answer related to decision making. Problems can be solved by a group/ teamv or an individual team member. ¥ Alternative solutions are generated/ identified and critically evaluated. Vv Process of analysing a situation v'to identify strategies to bring about change. ¥ Any other relevant answer related to problem solving. Sub max (4) Sub max (4) NOTE: 1. The answer does not have to be in tabular format, but the distinction must be clear. 2. If the distinction is not clear, award a maximum of FOUR (4) marks/Mark either decision making or problem solving only. Ways to create an environment that promotes creative thinking. Emphasise the importance of creative thinking to ensure that all staff know that management wants to hear their ideas. vv Encourage staff to come up with new ideas / opinions / solutions. Vv“ Make time for brainstorming sessions to generate new ideas) /e.g. regular workshops / generate more ideas / build on one another'sideas. vv Place suggestion boxes around the workplace and keepyecommunication channels open for new ideas. Vv“ Train staff in innovative techniques / creative problem-solving skills / mindmapping / lateral thinking. vv Encourage job swops within the organisation / studying how other businesses are doing things. vv 12 CAPRICORN SOUTH DISTRICT (4) (8)

BUSINESSEIDERnRetP22IDIn StRROEpkiystuBE as CAPRICORN SOUTH DISTRICT 3.7 Encourage alternative ways of working / doing things. vv Respond enthusiastically to all ideas and never let anyone feel less important. vv Any other relevant answer related to the ways in which business can promote creative thinking. (4) Negative/disadvantages of CSI on business e Business may not be supported” / Customers may not buy their products / services resulting in a decrease in sales. ¥ e¢ Small and medium enterprises find it difficult to implement CSI programmes. v e Detailed reports must be drawn up, “ which can be time consuming. “ * Social spending reduces business / economic efficiency “which makes it less competitive. “ e Social involvement is funded from business profits“ which could have been used to the benefit of customers / reduce prices. e CSl activities distract business focus” from its core business functions. ¥ e Businesses find it difficult to adhere to legislationY governing CSI. ¥ e It can increase financial risk, as programmes cost money and may impact negatively on profits. ” e tis difficult to accurately measure the effectiveness” of social investment. “ e tis not easy to determine the exact needs of the communities”, which may result in fruitless expenditure on CSI. ¥ e Most managers are not trained / lack experience “to handle social programmes. e Employees may spend more time working on CSI projects” instead of focusing on their core duties. v e Providing goods / services that meet the needs of consumers is, Yaccording to some stakeholders, already socially responsible. ¥ e Shareholders may receive lower dividends, Y as some profits are spent on CSI. ¥ e Some shareholders / stakeholders might withdraw their support from the businessv as they feel that social issues should be the government's responsibility. ~ e Any other relevant answer related to the negative impact of CSI on the business (8) [40] 13

BUSINESSEIDERnRetP22IDIn StRROEpkiystuBE as CAPRICORN SOUTH DISTRICT QUESTION 4: MISCELLANEOUS BUSINESS VENTURES 41 4.2 4.3 44 Examples of non-verbal presentations Tables¥ Graphs¥ Diagrams” PicturesY Written{reports ¥ Flip chartsw HandoutsY Slide showsY¥ Any other relevant answer. NOTE: Mark only the first FOUR. (4) Functions of the JSE Gives opportunities to financial institutions such as insurance companies to invest their funds in sharesv ¥ Serves as a barometer/indicator of economic conditions in South Africay ¥ Keeps investors informed on share prices by publishing the share prices dailyYyv Acts as a link between investors and public companiesv ¥ Shares are valued and assessed by expertsv ¥ Small investors are invited to take part in the economy of the country through the buying/selling of sharesv ¥ Encourages new investments v v Regulates the market for dealing with sharesv v Facilitates electronic trading of shares/STRATEV ¥ Any other relevant answer. (6) Types of shares 4.3.1. Ordinary shares¥ Vv 4.3.2 Founder sharesv ¥ 4.3.3 Bonus sharesvY (3x2) (6) Future improvements based on feedback from presentations You should review goals that have not been achieved. “¥j Use humor where applicable. v ¥ Always be prepared to keep information. Vv Analyze any criticism and avoid it in future presentations. vv Any information you receive as feedback, receive an offer, should be and where appropriate, use to update the new offer. vw Analyze the time / length of the presentation to add / omit content. vv 14

BUSINESSEIDERnRetP22IDIn StRROEpkiystuBE as CAPRICORN SOUTH DISTRICT e Increase/decrease the use of visual aids or remove tools that did not work well. vv (4) e Revise logical flow of the slides and use of visual aids. Vv” e Any other relevant answer. BUSINESS ROLES 4.5 4.5.1 |Stages of team development from the scenario STAGES OF TEAM DEVELOPMENT MOTIVATION Stormingy ¥ Dineo always questioned the other member's ideas and opinions as she wanted to be the team leader. v Norming/ Settling/ reconciliationY ¥ | The team members eventually reached an agreement and consensus on the way forward. “ Sub max (4) Sub max (2) | (6) NOTE: 1. Do not award marks for motivation if the stages of i actly identified. ieam development even ak 5 if the quote is incom 4.5.2 Other stages of team development] 1. Forming stagev ¥ = e Individuals gather information and impressions about each other and the scope of the task and how to approach it. e This is a comfortable stage to be in. Vv e People focus on being busy with routines, such as team organisation e.g. who does what, when to meet each otherv,, etc. e Any other relevant answer related to the forming stage of team development. Stage (2) Explanation (1) Sub max (3) 2. Performing stage/Working as a team towards a goal Vv e Team members are aware of slralegies and aims of the leam. ” e They have direction without interference from the leader. v - Processes and structures are set. Vv e Leaders delegate and oversee the processes and/procedures. v e Allmembers are now competent, autonomous and_able to handle the decision making process without supervision. “ e Differences among members are appreciated and used to enhance the team's performance. ~ e Any other relevant answer related to the performing stage/working as a team towards a goal of team development. Stage (2) 15

BUSINESSEIDERnRetP22IDIn StRROEpkiystuBE as CAPRICORN SOUTH DISTRICT 4.6 Explanation (1) Sub max (3) 3. Adjourning/Mourning stagev ¥ The focus is on the completion of the task/ending the project. ~ e Breaking up the team may be traumatic as team members may find it difficult to perform as individuals once again. ¥ e—All tasks need to be completed before the team finally dissolves. ¥ #)/Any other relevant answer related to the adjourning/mourning stage of team development Stage (2) Explanation (1) Sub max (3) NOTE: 1. Mark the first TWO (2) only. 2. Do not allocate marks for Storming/ Norming as identified in Question 4.5.1 (6) Ways in which businesses can deal with difficult people/personalities OPTION 1 Get perspective from others who have experienced the same kind of situation to be able to understand difficult employees. v ~ Act pro-actively if possible, as a staff/personnel problem is part of a manager's responsibilities. vv Regular meetings with supervisors/departmental heads should help to identify difficult/problem behaviour. Vv ¥ Ask someone in authority for their input into the situation. Vv Identify the type of personality which is creating the problem. vv Meet privately with difficult employees, so that there are no distractions from other employees/issues. v “ Make intentions and reasons for action known, so that difficult person/people feel atease. VW Employees should be told what specific behaviours are acceptable by giving details about what is wrong/unacceptable and also an opportunity to explain their behaviour. Vv ¥ A deadline:should be'set for improving bad/difficult behaviour. vv The deadline date should be discussed with the difficult employee and his/her progress should be monitored/assessed prior to the deadline. Vv ¥ Guidelines for improvement should be given. Vv Do not judge the person, but try to understand him/her/Undérstand his/her intentions and why he/she reacts in a certain way. vv Keep communication channels open/Encourage employees-to communicate theirgrievances to management. v” Build rapport/sound relations by re-establishing personal connection with colleagues, instead of relying on e-mails/messaging/social media. v Help difficult employees to be realistic about the task at hand. vw Remain calm and in control of the situation to get the person(s) to collaborate. vv 16

BUSINESSEIDERnRetP22IDIn StRROEpkiystuBE as CAPRICORN SOUTH DISTRICT e Treat people with respect, irrespective of whether they are capable/competent or not. vv e Sometimes it may be necessary to ignore and only monitor a difficult person. vv e Identify and provide an appropriate support program to address areas of weakness. vv e Anyjother relevant answer related to how businesses can deal with difficult people/personalities. AND/OR OPTION 2 (Personalities) Type of : . personality Strategy to deal with a personality Listen to the complaints but do not acknowledge them. “ ComplainerY Interrupt the situation and move to the problem-solving process as soon as possible. ¥ Guide them through alternatives. Y Stay in control and IndecisivenessY | emphasise the importance of making a decision. ~ Help them make the decision or solve the problem. ¥ Be firm and do not let them make promises that they cannot keep. Y Follow up on their actions. Be firm with them and do not let them draw the supervisor into their negativity. ¥ Listen to them but do not agree with them. ” Be firm and assertive. “¥ Do not accuse them of being Experts¥ incorrect/Do not get caught in their game. Y¥ Know your facts. v Do not fill their silence with words. ~ Wait for their response. QuietY” Prompt them through the process so that they give input. ~ Restrict the time of the discussion. “ Allow them time to speak and blow off steam. Y Be firm, but do AggressiveY not attack them. v Do not allow them to be hostile towards others. ¥ NOTES: (applicable to OPTION 2): 1. Allocate a maximum of THREE (3) marks for only identifying the type of personality without a strategy. 2. Allocate TWO (2) marks for indicating the strategy without identifying the type of the personality/Take particular note of overlap of strategies. Max (8) (8) [40] TOTAL SECTION B: [80] Over agree¥ Negativity~ 17

BUSINESREOErRnacrz2oMn StemOrneptiystueE aus SECTION C Answer ONE question in this section. Mark the FIRST question only. QUESTION 5: BUSINESS VENTURES (MANAGEMENT AND LEADERSHIP & PRESENTATION OF INFORMATION) 5.1 5.2 Introduction e Goodileaders can also be good managers, as both can inspire/energise people_and bring about change. ~ e The attitude of a leader has an influence on the success and or failure of the business. ¥ e Leaders and managers can create opportunities and motivate people to be productive which lead to successful businesses. “” e Many managers are also good leaders with excellent management skills. ” e Visual aids combine pictures and sound that will enhance the quality of the presentation’ e Visual aids can help to convey a large amount of facts in a short timew e Choosing the most effective visual aids should capture the attention of the directors and support the logical flow of the presentation” e When responding to the directors’ questions/remarks, the presenter should not be aggressive/defensiveY Distinguish between the terms leadership and management Leadership Management Influences human behaviour” Guides human behaviour” Inspires staff to trust and support each anotherY Controls systems and procedures to get the job done. Focuses on what and why¥ Focuses on how and whenv Guides/Leads people to become active participantsY Manages the process of getting things done by exercising responsibility” Always trying to find more efficient ways of completing tasks” Ensure that tasks are completed” Motivational/Inspirational in their approachyY Instructional in their approach’ People orientated” Task orientated” Lead by example/trust/respect Manage by planning/organising/ leading/control Does things rightv Does the right things¥/ Sub max (4) Sub max (4) NOTE: must be clear. 1. The answer does not have to be in tabular format but differences 2. Award a maximum of FOUR marks if differences are not clear. 18 CAPRICORN SOUTH DISTRICT (2) (8)

BUSINESSEIDERnRetP22IDIn StRROEpkiystuBE as CAPRICORN SOUTH DISTRICT Describe the situational and transformational theories of management and leadership Situational leadership theory 5.3 5.4 5.5 Different leadership characteristicsY are needed for different situations” The task/situation dictates the leadership style v that should be applied, so leadersaare adaptable/flexible/self-assuredY Effective: application of this theory” may enable leaders to accomplish their goals¥- Relationships between leaders and employeesv are based on mutual trust/ respect/loyalty/integrity/nonesty” Leaders can analyse the situation/get the most suitable people in the right positions to complete tasks successfullyY Transformational theory Suitable for a dynamic environment” where change could be drastic’ The passion/vision/personality of leaders inspire followers” to change their expectations/perceptions/motivation to work towards a common goal” Strategic thinking leaders develop a long-term vision for the organisation and sell it to subordinates/employeesY Leaders have the trust/respect/admirationv of their followers/ subordinatesY Promotes intellectual stimulation/creative thinking/problem solvingY which result in the growth/development/success of the businessY (10) Explain the role of personal attitude in successful leadership Positive attitude” releases leadership potentialY A leader's good/bad attitudev can influence the success/failure of the business¥ Leaders must know their strengths and weaknessesv to apply their leadership styles effectively” Great leaders understand” that the right attitude will set the right atmosphereY Leaders' attitude may influence Vv employees'/teams' thoughts/behaviourY Leaders should model the behaviourv that they want to see in team membersv¥ Successful leaders consider the abilities/skills~ of team members to allocate tasks/roles effectivelyY Enthusiasm produces “confidence in a leaderY (10) Outline the aspects that she should consider when designing a multimedia presentation Start with the text/headingsv Vv Use legible font and font sizev Select the backgroundy v Choose images that may help to communicate the messagev ¥ Include/Create graphics¥ ¥ Add special effects/sound/animationv ¥ Create hyperlinks to allow quick access to other files/documents/video clips v ¥ Keep slides/images/graphs simplev ¥ 19

BUSINESSEIDERnRetP22IDIn StRROEpkiystuBE as CAPRICORN SOUTH DISTRICT 5.6 Make sure there are no grammatical/spelling errorsv ¥ Use bright colours to increase visibility” ¥ Structure information in a logical sequencev ¥ Limit the information on each slidev ¥ Use pictures to make it interesting for the audiencev ¥ (10) Conclusion Managers can also be successful leaders if they do not only focus on the task al hand, bul also the people/workers who will execule the laskv ¥ Leaders who understand various leadership styles may be able to lead effectively and handle any situationv Vv A leader who is positive/enthusiastic/energetic will inspire his followers to improve/empower/uplift themselves to achieve their own personal goals v ¥ (2) QUESTION 5: BREAKDOWN OF MARK ALLOCATION DETAILS MAXIMUM TOTAL Introduction 2 Distinction between the terms : 8 leadership and management Situational and transformational theories of management and 10 leadership 32 Role of personal attitude in : 10 successful leadership Aspects that she should consider when designing a multimedia 10 presentation Conclusion 2 INSIGHT Layout 2 Analysis/Interpretation 2 Synthesis 2 8 Originality/Examples 2 TOTAL MARKS 40 LASO - For each component: Allocate 2 marks if all requirements are met. Allocate 1 mark if only some of the requirements are met. Allocate 0 marks where requirements are not met at all. 20

BUSINESSEIDERnRetP22IDIn StRROEpkiystuBE as CAPRICORN SOUTH DISTRICT QUESTION 6: BUSINESS ROLES (HUMAN RIGHTS, INCLUSIVITY AND ENVIRON- MENTAL ISSUES) Introduction 6.1 6.2 6.3 Diversity refers to the variety of people employed based on age/race/ gender/ethnic groups/people with disabilities/material wealth/ personalities/how employees see themselves and others. ¥ Peoplejare important within the business environment. ~ Businesses need to uphold the key human rights listed in the Constitution. Businesses must consider the impact of their actions on the environment. “ The-protection of human health from the harmful effects of an unsuitable environment is one of the fundamental human rights contained in the Bill of Rights. ¥ Businesses should put systems in place to support human rights, inclusivity and environmental issues. ¥ Any other relevant introduction related to human rights, diversity and environmental issues in the workplace. (2) Human rights in the workplace 6.2.1 Equity PCL must give equal opportunities/not discriminate against their employeesv on the basis of gender/race/religion/sexual orientation, “etc. Equal pay” for work of equal value. ~ They should apply relevant legislation” fairly on all levels. ¥ Managers should ensure that no employee suffers Vv because of discrimination. ¥ Any other relevant answer related to the right to equity. Sub-max. (4) 6.2.2 Information Workers should have access to information, Y including all information held by the government, e.g. policies/work schedules/employment contracts/labour laws such as BCEA/EEA/SDA, V etc. PCL needs to be transparent v in their financial statements“ / Employees may request to see these statements v with motivation. Employees should be updated v as new information becomes available. ” Any other relevant answer related to the right to information. Sub-max. (4) 6.2.3 Safety/Security and Protection/Life Employees must work in a safe working environment v free from hazardous areas/products. ¥ PCL should provide workers with protective clothing V e.g. gloves and footwear. ¥ They should comply to legislation v such as the OHSA/COIDA, etc. ¥ PCL should take precautionary measures VY to ensure-employees and their belongings are safe in the workplace. V Any other relevant answer related to the right to safety-and protection/life. Sub-max. (4) (10) Benefits of a diverse workforce Workforce diversity improves the ability of a business V to solve problems/ innovate/cultivate diverse markets. ¥ Employees value each other's diversity W and learn to connect and communicate across lines of difference. Vv 21

BUSINESSEIDERnRetP22IDIn StRROEpkiystuBE as CAPRICORN SOUTH DISTRICT 6.4 6.5 Diversity in the workforce improves ¥ morale and motivation. ¥ Employees demonstrate greater loyalty to the business” because they feel respected/accepted/understood. ” A diversified workforce can give businesses a competitive advantage ¥V as they can render better services. ¥ Being-respectful of differences/demonstrating diversity ~ makes good businéss»sense/improves profitability. v Diverse-businesses ensure that its policies/practices v empower every employee to perform at his/her full potential. ~ Customers increasingly evaluate businesses V on how they manage diversity in the workplace. ¥ Employees from different backgrounds v can bring different perspectives to the business. “ A diversified workforce stimulates debate Vv on new and improved ways of getting things done. ¥ Employees represent various groups ~ and are therefore better able to recognise customer needs/satisfy consumers. Businesses with a diverse workforce are more likely to have a good public image v and attract more customers. v Any other relevant answer related to value of diversity in the workplace. (10) Responsibility of workers in promoting human health and safety in the workplace Workers should take care of their own health” and safety in the workplace. Co-operate and comply with the rules and procedures, “e.g. wear prescribed safety clothing. v Report unsafe/unhealthy working conditionsv to the relevant authorities/ managementv. Report accidents” to the employer as soon as possible. ¥ Any other relevant answer related to the responsibilities of workers in promoting human health and safety in the workplace. (8) Ways to protect the environment and promote human health Laws and regulations should be adhered to so that profits are not generated at the expense of the environment. vv Pollution and other environmental issues should always be considered in all business activities, e.g. dumping of toxic waste, VY etc. Become involved in environmental awareness programs. vv The environment can be protected by altering production techniques in favour of cleaner and greener technologies. v “ Water for human consumption should be tested before it is used. Vv” Promote nature conservation by looking after natural resources. Vv ¥ Minimise pollution, by re-using, reducing and recycling. ¥ ~ Reduce consumption of goods which are environmentally unfriendly. VW Register with recognised institutions/bodies that promote gfeen peace. Vv Physical working conditions should always be worker friendly; safe and promote occupational health. vv Physical working conditions, e.g. adequate lighting/ventilation should be available and functional. vv Machines must be serviced/maintained regularly. Vv ¥ Educate people about hygiene issues. v ” Encourage employees to do regular health checks. Vv 22

BUSINESSEIDERnRetP22IDIn StRROEpkiystuBE as CAPRICORN SOUTH DISTRICT e Any other relevant answer related to ways that PCL can implement to protect the environment and promote human health. NOTE: No sub-max for environment and human health. (8) 6.6 Conclusion e Businesses should effectively deal with diversity to avoid bias/racism/ stereotypes in the workplace. v¥ e Businesses can achieve inclusivity by promoting equality, respect and dignity in theworkplace. vv e Businesses should assess, control and address all the physical, chemical and biological factors in the environment. vv e Any other relevant conclusion related to human rights/diversity and environmental issues in the workplace. (2) QUESTION 6: BREAKDOWN OF MARK ALLOCATION DETAILS MAXIMUM TOTAL Introduction 2 Human rights in the workplace 10 Benefits of a diverse workforce 10 Responsibility of workers in 32 promoting human health and 8 safety in the workplace Ways to protect the environment 8 and promote human health Conclusion 2 INSIGHT Layout 2 Analysis/Interpretation 2 8 Synthesis 2 Originality/Examples 2 TOTAL MARKS 40 LASO - For each component: Allocate 2 marks if all requirements are met. Allocate 1 mark if only some of the requirements are met. Allocate 0 marks where requirements are not met at all. [40] TOTAL SECTION C: [40] GRAND TOTAL: 150 MARKS 23