Privacy Policy

Hlayiso is ai-powered educational platform for south african learners owned and operated by MHSquared (Pty) Ltd (registration number 202486249807). This policy explains how we collect, use, disclose, and protect personal information when you use our website, apps, WhatsApp services, and related support channels.

Depending on how you use our services, we may collect:

• Account information such as your name, email address, grade, school details, and login credentials.
• Learning activity such as quizzes, notes, flashcards, progress, saved content, and AI interactions.
• Technical information such as device type, browser, app version, IP address, and diagnostics.
• Payment-related information needed to process subscriptions or verify transactions through our payment partners.
• Support and communication records when you contact us by email, web, or WhatsApp.

We use personal information to:

• create and manage accounts;
• deliver learning content, AI features, and subscriptions;
• process payments and prevent fraud or abuse;
• improve platform quality, performance, and safety;
• communicate important service, billing, and support updates;
• comply with legal and regulatory obligations.

Where required, we rely on consent, contractual necessity, legitimate business interests, and legal obligations to process personal information. By using our services, you acknowledge that certain processing is necessary for us to provide the platform.

We do not sell personal information. We may share information with trusted service providers where necessary, including:

• authentication, hosting, analytics, storage, and infrastructure providers;
• payment processors and billing partners;
• customer support and communications tools;
• law enforcement or regulators where disclosure is legally required.

Our services are designed for learners. Where accounts are used by minors, parents, guardians, or schools may be involved in setup, billing, consent, and supervision. We take reasonable steps to protect learner data and limit access to authorised users.

We may use cookies, local storage, and similar technologies to keep users signed in, remember preferences, measure performance, and improve the platform experience. Analytics cookies are loaded only after you consent and run under Google Consent Mode v2.

You can change your choice at any time: Manage cookie preferences.

We keep personal information only for as long as needed for service delivery, legal compliance, dispute resolution, and fraud prevention. We use reasonable technical and organisational safeguards to protect data, but no online system can be guaranteed to be completely secure.

Subject to applicable law, you may request access to, correction of, deletion of, or objection to certain processing of your information.

You may also ask questions about how your data is handled by contacting us at support@hlayiso.com.

Some of our service providers may process information outside South Africa. Where this happens, we take reasonable steps to ensure an appropriate level of protection consistent with applicable law.

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised last updated date.

For privacy questions or requests, contact support@hlayiso.com.

For security-specific disclosures, contact security@hlayiso.com.