Contact Hlayiso
For support, billing, subscription questions, privacy matters, data deletion requests, or onboarding follow-ups, use the contact details below.
Public contact information last updated 25 July 2026.
General support
Account help, billing questions, subscriptions, and general enquiries.
support@hlayiso.com
Use our WhatsApp line for quick access to the platform and support routing.
+27 64 526 1203
Security
Responsible disclosure and security-related communication.
security@hlayiso.com
Website
Main public website and service access point.
https://www.hlayiso.com
Delete your account and data
You can permanently delete your account and all associated personal data at any time:
- In the app: Go to Settings → Account → Delete Account.
- By email: Send a request to support@hlayiso.com with the subject "Account Deletion Request".
Deletion removes all personal information, learning progress, quiz results, AI chat history, subscription data, and Snap images. This action is permanent and cannot be undone. Processing takes up to 30 days.
Billing and subscriptions
If you need help with subscriptions, payments, refunds, or account access, email support@hlayiso.com.
- Cancel web subscription: Settings → Account → Subscription, or email us.
- Cancel Google Play: Google Play Store → Subscriptions.
- Cancel Apple: Settings → Apple ID → Subscriptions.
- Refund window: 3 days (monthly) or 7 days (yearly) from payment date.
Response times
- General support: within 24 hours on business days.
- Billing/refund queries: within 48 hours.
- Account deletion: processed within 30 days.
- Security reports: acknowledgement within 48 hours.