Business Studies Grade 12 NSC June 2013 Memo

Downloaded from hlayiso.com basic education Department: Basic Education REPUBLIC OF SOUTH AFRICA SENIOR CERTIFICATE EXAMINATION BUSINESS ECONOMICS __ 2 ee 2013 fans POSSIBLE ANSWERS MARKS: 300 [his memorandum consists of 22 pages. : Copyright reserved Please turn over

Downloaded from hlayiso.com Business Economics/SG 2 DBE/2012 SCE~ SECTION A ANSWER SHEET QUESTION 1 1.1. MULTIPLE-CHOICE QUESTIONS >< < »< leoduss}ieelivcifeelion) | [X< << x *</>< < =< | 1X< < x< ala} a[a]o]o]o]}oja|Nlola} aloe] > Dal slolr}ajo DPPH] DP] P| P| P| D> [Bs] By P| >| Ps P| P| D> olololelotelolajalobalololokalo jeoelelie)i ciellelieiie}:=iiulielieiie}ie}ic: * ajo}ajo}sjajoajajojajo}a/o)o)]a}o par Pare pee pare per pac pera pare berg per bora pry pany peru Bary pare ivejivehicvilvelioulivehiscsteelicei ice) (16 x 3) (48) 1.2. MATCHING ITEMS 1.2.1 EF 1.2.2 A 1.2.3 Cc 1.2.4 E 1.2.5 B (5 x 2) (10) Copyright reserved

Downloaded from hlayiso.com Business Economics/SG ° DBE/2012 SCE - 1.3. TRUE OR FALSE NUMBER | TRUE FALSE 1.3.1 1.3.2 1.3.3 1.3.4 1.3.5 1.3.6 1.3.7 1.3.8 1.3.9 1.3.10 1.3.11 <|>< | [><] [><)>K ></><|><] ><] >K (11 x 2) (22) 1.4 CHOOSE THE CORRECT TERM 1.4.1 Publicity 1.4.2 Re-insurance 14.3 Fidelity insurance 144 Work study 1.4.5 Motivation (5 x 2) (10) 1.5 DATA RESPONSE 1.6.1 Members 1.5.2 Ten (10) 1.5.3 Founding statement/CK1 1.5.4 Yes 1.5.5 _| According to percentage interest held by the member (5 x 2) (10) TOTAL SECTION A: 100 Copyright reserved

Downloaded from hlayiso.com Business Economics/SG 4 DBE/2012 SCE- GUIDELINES FOR MARKING SECTION B * MARK ONLY THE FIRST FIVE QUESTIONS IN SECTION B QUESTIONS 2-9: IF THE CANDIDATE IS ASKED TO MENTION, FOR EXAMPLE, FOUR FACTS, ONLY THE FIRST FOUR RESPONSES MUST BE MARKED. ACCEPT PHRASES INSTEAD OF FULL SENTENCES FOR 'NAMEILIST’ QUESTIONS. IN QUESTIONS WHERE THREE MARKS ARE ALLOCATED FOR A FACT, IT IS RECOMMENDED THAT CANDIDATES MAKE USE OF HEADINGS AS INDICATED IN THE MEMO. CANDIDATES CAN OBTAIN THE FULL THREE MARKS IN A DETAILED EXPLANATION WITHOUT A HEADING. THE ANSWERS IN THE MEMORANDUM ARE ONLY A GUIDELINE. CANDIDATES MAY USE WORDS/NAMES/CONCEPTS/PHRASES FROM OTHER SOURCES WHICH MAY HAVE THE SAME MEANING AS THOSE GIVEN IN THE MEMORANDUM. READ VERY CAREFULLY THROUGH THE RESPONSE OF EACH CANDIDATE. Copyright reserved

Downloaded from hlayiso.com Business Economics/SG © DBE/2012 SCE~f QUESTION 2: FORMS OF OWNERSHIP 2.1 2.4.1 FORM OF OWNERSHIP Sole Trader VV (2) FOUR DISADVANTAGES OF A SOLE TRADER Unlimited liability for the debt of the business VV There is no continuity Capital is limited to what the owner can contribute or borrow Owner may lack experience in certain areas Cannot afford the best employees DO NOT ACCEPT NOT A LEGAL ENTITY = GIVEN ACCEPT ANY OTHER SUITABLE DISADVANTAGE eooeve (ANY 4x2) (8) OTHER FORM OF OWNERSHIP Partnership VV (2) COMPARISON BETWEEN SOLE TRADER AND PARTNERSHIP MARK SOLE TRADER ONLY IF AN INCORRECT SELECTION WAS MADE IN 2.1.3 Management | owner partners VV Formation No requirements Orally OR written agreement (articles of partnership) Profit Owner gets all the | Depend upon | sharing profits partnership agreement | (3x4) (12) 2.2 TYPE OF MERGER/AMALGAMATION Horizontal VY (2) MOTIVATION ¢ The two businesses are in the SAME industry VV « Both sell mushrooms (2) Copyright reserved OR

Downloaded from hlayiso.com Business Economics/SG ° DBE/2012 SCE - Vertical WV MOTIVATION e The one supplies the other e The same business column 2.3 SIX REASONS FOR AMALGAMATION Survival purpose/Shortage of capital VV Obtaining of additional capital To overcome the lack of good management To get rid of a management team Ensuring supply of raw materials Elimination of duplicate costs To gain a higher status Gain access to services To be less vulnerable Eliminate competition Tax advantage purposes cooceowr we ee eo ACCEPT ANY OTHER SUITABLE REASON (ANY 6 x 2) 2.1 24 2.2 2.3 12 TOTAL Copyright reserved (12)

Downloaded from hlayiso.com Business Economics/SG u DBE/2012 SCE - QUESTION 3: MARKETING FUNCTION 3.1 3.1.1 3.1.2 3.1.3 3.2 3.2.1 Copyright reserved SIX REQUIREMENTS OF A GOOD TRADE MARK Must be approved by the public / not irritate them VVV Contains a unique symbol, mark, graphic sign or word Reflects the salient advantages/features/value of the product Could have versatile usage Is in good, simple language to be easily understood Easily pronounced and remembered by consumers Be different from names/trademarks oof related products/competitors to avoid confusion Easily registered to enjoy legal protection It is not misleading Promote marketing mix of business Be adaptable to packaging and labelling requirements Must be used unchanged for an extended product range Hasten purchases Create loyalty amongst customers ACCEPT ANY OTHER SUITABLE REASON (ANY 6x3) = (18) EXPLAIN THE THREE STAGES IN THE ACCEPTANCE OF A TRADE MARK Recognition stage V Preference stage Insistence stage (3 x 1) (3) FORM OF TRADE MARK USED BY WOOLWORTHS Family trade mark VV House brand/Retail/Dealer/Generic/Intermediary (2) DOES ANNIE OPERATE IN FORMAL OR INFORMAL SECTOR AND SUPPLY A REASON FORMAL VV Annie creates her own income opportunities VV supplies a service to customers Has a proper shop (4) OR

Downloaded from hlayiso.com Business Economics/SG DBE/2012 3.2.2 3.2.3 3.2.4 Copyright reserved SCE - INFORMAL e Annie creates her own income opportunities e supplies a service to customers e using a mobile shop e selling from pavement / parking area ACCEPT ANY OTHER SUITABLE REASON EXPLAIN ONE ADVANTAGE OF OPERATING AS A FORMAL BUSINESS « Anybody (Annie) can earn his/her own income in his/her own way VV - you do not have to work in the informal sector V « Legal and registered VV - Explanation ¥ (3) ACCEPT ANY OTHER SUITABLE RESPONSE FOUR DISADVANTAGES OF THE INFORMAL SECTOR Illegal practices can occur VV entrepreneurs avoid the payment of personal income tax products and services can be of inferior quality cannot claim VAT-input costs dealer does not have a strong economic position ACCEPT ANY OTHER SUITABLE DISADVANTAGE (ANY 4x2) (8) ONE OTHER EXAMPLE OF INFORMAL SECTOR spaza shops/house shops/garage shops/tuck shops VV flea markets hawkers home industries vending machines barbers/hair salons from home O00 OCG O ACCEPT ANY OTHER SUITABLE EXAMPLE DO NOT ACCEPT MOBILE SHOP / CARAVAN = GIVEN (ANY 1x2) (2) [40] 34 3 3.2 17 TOTAL | 40

Business Economics/SG ° DBE/2012 Downloaded from hlayiso.com SCE- QUESTION 4: FINANCIAL FUNCTION 41 4.1.1 Copyright reserved FOUR ADVANTAGES OF CREDIT TRADE The business will have more customers VV The business will have more regular customers The granting of credit may be used as a means of advertising The business may charge more for his products Address list of debtors may be used to advertise special offers The business gets the goodwill and loyalty of its customers It stimulates trade It increase sales ACCEPT ANY OTHER SUITABLE ADVANTAGE (ANY 4 x 2) FIVE DUTIES OF THE CREDIT DEPARTMENT Be conversant with the credit policy of the business VV Determine the terms of credit/credit limit for each client Keep check that customers do not exceed their terms of credit Send out regular statements of accounts to customers Check that records are kept of credit sales and the payment of accounts Follow overdue accounts up according to policy of business Determine when credit may no longer be granted to a customer/stop granting credit e Keep up to date with changes in the business world which may have an effect on credit policy of business e Counselling of bad debtors ACCEPT ANY OTHER SUITABLE DUTY DO NOT ACCEPT ‘DETERMINE CREDITWORTHINESS OF CUSTOMER’ = GIVEN (ANY 5 x 2) EXPLAIN TWO SOURCES TO DETERMINE CREDIT- WORTHINESS OF CUSTOMER * Application form for credit Vv - all necessary information needed is required by the form V Interview — get additional information and discuss application Business reference — names of other businesses with which he/she conducted business on credit with e Credit agencies/bureau — businesses that keep records of financial positions of persons (pay for that information) e Bank reference - status report may be obtained from customers bank (8) (10)

Downloaded from hlayiso.com Business Economics/SG - DBE/2012 SCE - e¢ Employers — may contact employer of applicant to verify information « Business Chambers — they keep a ‘black list! of bad payers in their town ACCEPT ANY OTHER SUITABLE SOURCE (ANY 2x3) (6) 4.2 THE NECESSITY OF INSURANCE AND FIVE REASONS FOR IT YES WW (2) Insurance protects the business person against financial losses arising from specified undesirable events. VV The business person may give his full attention to running the business. Gives peace of mind to the insured. Certain long-term insurance policies may be transferred (cession) to other persons or institutions as security for loans. The insured may obtain a loan from the insurer against certain policies, for example a life policy. Insurance enables the employee to make provision for: - a pension for his retirement (retirement annuities) - the risk of losing his job and being without a source of income - medical expenses if he is injured at work (workmen's compensation) - his dependants when he dies (life assurance). (MAX 1 x 2) Insurance enables the employer to make provision for: - claims laid against him owing to irresponsible actions of employees - claims laid against him by employees for injuries sustained during work - damage and losses caused by employees, for example theft of money - expenses which may result owing to the death of a senior member (MAX 1 x 2) Life insurance offers the opportunity to the business person to make provision for himself and his dependants for the future. Insurance may be used as a form of compulsory saving. ACCEPT ANY OTHER SUITABLE RESPONSE (ANY5x2) (10) OR NO WY Premiums are very high VV Fraud can take place Underinsurance is possible Misunderstandings of provisions Money lost when you don't claim ACCEPT ANY OTHER SUITABLE REASON YES OR NO WITH NO MOTIVATION = 0 MARKS Copyright reserved

Downloaded from hlayiso.com Business Economics/SG aad DBE/2012 SCE- 4.3 TWO CONDITIONS FOR AN INSURANCE CONTRACT ¢ insurable interestv¥ e good faith (2 x 2) {4) [40} 44 24 4.2 12 43 4 TOTAL | 40 | Copyright reserved

Downloaded from hlayiso.com Business Economics/SG - DBE/2012 SCE -i QUESTION 5: PRODUCTION AND MARKETING FUNCTIONS 5.1 5.1.1 5.1.3 5.1.4 Copyright reserved FOUR REASONS / ADVANTAGES FOR QUALITY CONTROL ° e Customers are assured that predetermined grading is maintained VV Workers are encouraged to do their best in packing the oranges Reducing mistakes in packing can be used as basis for performance bonuses Costs may be reduced by early identification of below standard oranges — reduces rejects It leads to improved product quality ACCEPT ANY OTHER SUITABLE REASON (ANY 4 x 2) EXPLAIN TWO TYPES OF MAINTENANCE SYSTEMS Remedialicorrective ¥V - the machine is fixed after it has broken Preventative — been done on a regular basis according to a schedule Conditional — equipment are inspected and tested according to a predetermined plan (ANY 2 x 3) FIVE SAFETY MEASURES IN THE PACKING DEPOT ee e Special training of workers VV Supply protective clothing and devices Draw up safety prescriptions for layout of factory Take measures for tidiness/cleanliness/health care/sanitation/ventilation/ lighting Keep all tools and equipment in predetermined places Supply suitable facilities (e.g. first aid; rest rooms; etc.) for workers Structural safety Fire prevention measures MAX 2 X 2 ACCEPT ANY OTHER SUITABLE MEASURE (ANY 5 x 2) TWO OBJECTIVES OF PACKAGING Physical protection to the oranges VV Promotes marketing/sales of the oranges For storage of the oranges For transport of the oranges ACCEPT ANY OTHER SUITABLE OBJECTIVE (ANY 2 x 2) (8) (6) (10) (4)

Downloaded from hlayiso.com Business Economics/SG 13 DBE/2012 Copyright reserved SCE- APPLY TWO REQUIREMENTS FOR PACKAGING TO ORANGES © must be eye-catching VV - box can have bright pictures of oranges on the outside ¥ e suitable for display purposes — top part of box must be easily removable to display oranges e satisfy the requirements of the dealers — provide packaging they requested e designed for the target market — get the attention of your target market e different from that of competitors — something unique on packaging promote the image of the business — special logo etc well designed and strong to protect the contents — oranges must not be damaged inside help to promote sales — must create desire to have suit the product — e.g. no glass containers for oranges ACCEPT ANY OTHER SUITABLE REQUIREMENT (ANY 2 x 3) THREE FACTORS THAT CAN INFLUENCE PRICE Satisfaction of needs VV Nature of demand Competition Availability of substitutes Form of market/ E.g. Monopoly/perfect competition Normal trade practices / discounts / rebates Fixed prices Production costs Distribution costs Attitude/Reaction of dealers Credit policy of business Marketing strategy Behaviour/Reaction of consumers ©seeoesceec eo 8 ose ACCEPT ANY OTHER SUITABLE FACTOR (ANY 3 x 2) 5.1 40 TOTAL | 40 (6) (6) [40]

Downloaded from hlayiso.com Business Economics/SG 14 SCE - QUESTION 6: GENERAL MANAGEMENT 6.1 SIX STEPS IN THE PLANNING PROCESS Establish aims/define problem VV Gather information/Formulate assumptions Analyse information / different plans Choose the best alternative/plan Develop action plans Implementation Follow up/Evaluating ACCEPT ANY ORDER OF THE PROCESS 6.2 6.2.1 DISMISSAL OF DENNIS NO/UNJUSTIFIED VV * No written warning VV e No procedure/incorrect procedure was followed e Language problem ACCEPT ANY OTHER SUITABLE RESPONSE ANSWER CANNOT BE ‘YES' NO WITH NO MOTIVATION = 0 MARKS 6.2.2 TWO WAYS TO IMPROVE COMMUNICATION Written instructions VV Updated notice boards Newsletters Manuals Policy documents Minutes of meetings Electronic devices Commonly understood language ACCEPT ANY OTHER SUITABLE WAY Copyright reserved DBE/2012 (ANY6x2) (12) (2) (ANY 1x2) (2) (ANY 2x2) (4)

Downloaded from hlayiso.com Business Economics/SG 15 DBE/2012 6.3 6.4 6.5 SCE- FOUR WAYS TO MOTIVATE YOUR EMPLOYEES eeeeseevuese Incentives VW Assurance that they may continue to work/work security Participation in the decision-making process Pleasant working conditions Promotion opportunities Recognition for good performance Purposeful leadership or management Humane treatment Bonuses ACCEPT ANY OTHER SUITABLE WAY DO NOT ACCEPT "INCREASE OF SALARY/WAGE' = GIVEN (ANY 4x2) = (8) PRINCIPLES WITH DISCIPLINARY ACTION « Rules and regulations must be compiled vv e Transgressors must be given the opportunity to defend themselves/Appeal e Corrective behaviour must be suggested e Same offences must be punished in same way ¢ Offences must be followed up immediately e Investigate the offence/No hearsay evidence e Don't confront a transgressor in front of colleagues ACCEPT ANY OTHER SUITABLE PRINCIPLE (ANY 3x2) (6) THREE REASONS WHY CONTROLLING IS IMPORTANT ¢ To see that objectives are achieved VV e To see that everything goes according to plan e So that deviations can be identified in good time e So that corrective steps can be taken e So that planning can be adjusted ACCEPT ANY OTHER SUITABLE REASON (ANY3x2) (6) [40] 6.41 12 6.2 8 6.3 8 6.4 6 6.5 6 TOTAL | 40 Copyright reserved

Downloaded from hlayiso.com Business Economics/SG 16 DBE/2012 SCE - QUESTION 7: ADMINISTRATIVE FUNCTION AND FORMS OF OWNERSHIP UA (ee Copyright reserved CENTRALISED OR DECENTRALISED AND ONE REASON TO MOTIVATE * Centralised VV - the administrative activities are at a central place and at the disposal of all the departments VV OR e Decentralised - this can be a branch of Charlton Pty (Ltd) and has its own administrative department ACCEPT ANY OTHER SUITABLE RESPONSE ANSWER MUST BE LINKED TO 7.1.1 FOUR ADVANTAGES OF: CENTRALISATION Specialisation in one field is possible VV Division of labour is possible Standardisation of work is possible Large volumes of work can be completed in shorter time Duplication of work is eliminated Decisions are more authoritative Uniform procedures of work ACCEPT ANY OTHER SUITABLE ADVANTAGE OR DECENTRALISATION In a small office, red tape is avoided Sound human relations are promoted Office workers are exposed to a variety of office duties Personal interest in the work is stimulated Productivity of workers are higher Matters are finalised more easily and quickly Confidentiality is easier to control ACCEPT ANY OTHER SUITABLE ADVANTAGE (ANY 4x 2) (4) (8)

Downloaded from hlayiso.com Business Economics/SG 17 DBE/2012 SCE - 7.1.3 FIVE FACTORS INFLUENCING CENTRALISATION OR DECENTRALISATION Experience and training of staff VV Level of standardisation Competency of management Geographical distribution of businesses Nature of business Size of business ACCEPT ANY OTHER SUITABLE FACTOR (ANY 5x2) (10) 7.2 SIX ADVANTAGES OF A PUBLIC COMPANY The liability of the shareholders is limited Vv The company has unlimited continuity The company can raise large amounts of capital The shares are freely transferable The company may be listed on the Securities Exchange Management of company acts independently from shareholders Experts can be appointed as directors of the company ACCEPT ANY OTHER SUITABLE ADVANTAGE (ANY 6x2) (12) 7.3 THREE WAYS FOR A COMPANY TO BE A CONTROLLING COMPANY e Holding the majority / more than 50% of the shares of another company VV e Exercise the majority / more than 50% of the voting rights e Have the power to appoint the majority / more than 50% of the directors ACCEPT ANY OTHER SUITABLE WAY (ANY 2x3) (6) [40] 7.1 22 7.2 12 7.3 6 TOTAL | 40 Copyright reserved

Business Economics/SG 18 DBE/2012 QUESTION 8: 8.1 8.1.1 8.2 8.2.1 Copyright reserved Downloaded from hlayiso.com SCE - PRODUCTION FUNCTION AND THE BUSINESS ENVIRONMENT TYPE OF PRODUCTION SYSTEM jobbing/production on order/unit production/interrupted VV FOUR DISADVANTAGES OF JOBBING The production cost per unit is higher VV Large capital layout in raw materials More skilled labour force is required High stock levels of raw materials High handling (cost) of product Production control is difficult ACCEPT ANY OTHER SUITABLE DISADVANTAGE (ANY 4x 2) EXAMPLES OF COST Direct labour cost * wage of Lindie VV e wage of Lindie's seamstress e wage of anybody working directly on the dress Direct raw material cost e material/fabric for dress VV e zip ¢ buttons Fixed overhead cost ¢ rental of studio/work room/work space VV e depreciation of dressmaking machines ACCEPT ANY OTHER SUITABLE EXAMPLE (ANY 3 x 2) CORRECT NAMES OF INSTITUTIONS Johannesburg Stock/Securities Exchange (Ltd) Vv South African Bureau of Standards VV (2) (8) (6) (4)

8.2.2 8.2.3 Copyright reserved Downloaded from hlayiso.com Business Economics/SG 19 DBE/2012 SCE - FIVE SERVICES OF THE JSE Protects investors VV Encourages small investors to participate in the economic development of South Africa Serves as an important link between investors and entrepreneurs Offers facilities for financial institutions to invest their funds in shares Provides the opportunity for company shares to be assessed by a large number of professionals Publishes share prices daily Is a sensitive barometer of economic conditions and price tendencies Makes an important contribution to the economic stability and growth of South Africa Offers the opportunity to convert an investment into cash relatively easily ACCEPT ANY OTHER SUITABLE SERVICE DO NOT ACCEPT 'MARKET FOR NEGOTIABLE SECURITIES' = GIVEN (ANY 5 x 2) FIVE SERVICES OF THE SABS Promote standardisation in industry VV Prepare specifications and codes of practice Provide facilities for the testing of products Control the use of standardisation and distinctive marks Undertake education work in connection with standardisation Promote national awareness of quality Determine standard of imported goods ACCEPT ANY OTHER SUITABLE SERVICE (ANY 5 x 2) 8.1 16 8.2 24 TOTAL | 40 (10) (10) [40]

Business Economics/SG 20 DBE/2012 Downloaded from hlayiso.com SCE - QUESTION 9: MISCELLANEOUS THIS QUESTION CONSISTS OF SIX QUESTIONS (9.1--9.6). CANDIDATES NEED TO ANSWER ANY FOUR ONLY. MARK ONLY THE FIRST FOUR QUESTIONS ANSWERED. 9.1 9.2 9.3 FIVE CHARACTERISTICS OF A PRIVATE COMPANY eeee8080666660 A minimum of 1 shareholder VV A maximum of 50 shareholders Managed by at least one (1) director Liability of shareholders is limited It has its own legal entity The name must end with (Pty) Ltd Capital is contributed by owners buying shares in company Shares are not freely transferable Profits (dividends) are divided according to kind and number of shares It has unlimited continuity Not necessary to audit financial statements Not necessary to compile a Balance Sheet It pays income tax on the profit of the company ACCEPT ANY OTHER SUITABLE CHARACTERISTIC (ANY 5 x 2) FIVE REASONS FOR INDIRECT DISTRIBUTION eeeveeone Insufficient funds of manufacturer Vv Lack of knowledge regarding distribution Manufacturer can use capital better Not enough related products Scattered target market Insufficient auxiliary services ACCEPT ANY OTHER SUITABLE REASON (ANY § x 2) FIVE DISADVANTAGES OF STOCKPILING Large amounts of capital are engaged in stock VV Costs of storage space is high Insurance against theft and fire are high Stock may become obsolete Losses as a result of damage to stock are high Price fluctuations can result in products been sold at a lower price ACCEPT ANY OTHER SUITABLE DISADVANTAGE (ANY 5 x 2) Copyright reserved (10) (10) (10)

Downloaded from hlayiso.com Business Economics/SG 21 DBE/2012 SCE ~ 9.4 FIVE ADVANTAGES OF HAVING SUFFICIENT CASH ON HAND Receives cash discount for prompt payment VV Timely payment of obligations facilitates the task of management Can negotiate lower prices with cash purchases Unexpected opportunities to make a profit may be used A business with a high liquidity is respected by the business world Efficiency of business is increased Sales are not lost due to an unexpected increase in demand Surplus cash can be invested By fulfilling its financial obligations punctually, a business increases its status with suppliers and banks More favourable terms can be negotiated with suppliers and banks ACCEPT ANY OTHER SUITABLE ADVANTAGE (ANY5x2) (40) 9.5 FIVE ADVANTAGES OF LINE AND STAFF ORGANISATION STRUCTURE Quick decision making VV Clear authority lines Direct communication so that everybody remains informed Expert advice is available Managers remain more focused on managerial work Advisors help with in-service training ACCEPT ANY OTHER SUITABLE ADVANTAGE oeoeveee (ANY5x2) (10) 9.6 FIVE SERVICES OF CHAMBER OF COMMERCE ¢ To settle disputes amongst members by means of arbitration VW e To eliminate unnecessary competition e To study new municipal laws and regulations on behalf of members e To agitate for municipal laws and regulations « To introduce uniform shop hours, wages and prices e Keep a blacklist of defaulters « Present courses to members and their workers e Collect information and give advice to members e Renders a specific service on behalf of a member e Promote trade in city/town ACCEPT ANY OTHER SUITABLE SERVICE {ANY5x2) = (10) [40] 9.4 10 9.2 10 9.3 10 9.4 10 9.5 10 9.6 10 TOTAL | 40! TOTAL SECTION B: 200 GRANDTOTAL: 300. Copyright reserved