Business Studies Grade 12 LP March Test 2026 Paper & Memo

Downloaded from Stanmorephysics.com REPUBLIC OF SOUTH AFRICA =a DEPARTMENT OF EDUCATION NATIONAL SENIOR CERTIFICATE GRADE 12 | BUSINESS STUDIES CONTROLLED TEST 9 MARCH 2026 MARKS: 100 TIME: 1.5 hrs This question paper consists of 8 Pages.

NovwsbnadechfisasreStanmorephysics.com Limpopo DoE/March 2026 GRADE 12 INSTRUCTIONS AND INFORMATION Read the following instructions carefully before answering the questions. rh, This question paper consists of THREE sections and covers TWO main topics. SECTION A: COMPULSORY SECTION B: Consists of THREE questions. Answer any TWO of the three questions in this section. SECTION C: Consists of TWO questions. Answer any ONE of the TWO questions in this section. Read the instructions for each question carefu Note that only the first TWO questions i SECTION C will be marked. ~ take note of what is required. |B and the FIRST question in 4 iumbering system used in this question wers for answers that are numbered Number the answers correctly accordi paper. NO marks will be awarded © incorrectly. _ Except where other instructions are given, answers must be written in full sentences. Use mark allocation and nature of each question to determine the length and depth of an answer. Use the table below as a guide for mark and time allocation when answering each question. SECTION QUESTION | MARKS | TIME (minutes) A: Objective-type questions 1 20 20 COMPULSORY B: THREE direct/indirect-type questions | 2 40 35 CHOICE: Answer any TWO. 3 4 C: TWO essay-type questions 5 40 35 CHOICE: Answer any ONE 6 TOTAL 100 90 Begin the answer to EACH question on a NEW page, e.g. QUESTION 1 — new page, QUESTION 2 — new page. You may use a non-programmable calculator. Write neatly and legibly. Copyright reserved Please Turn Over

NovwebnadechfisesreStanmorephysics.com Limpopo DoE/March 2026 GRADE 12 SECTION A (COMPULSORY) QUESTION 1 1.1. Various options are provided as possible answers to the following questions. Choose the answer and write only the letter (A-D) next to the question numbers (1.1.1 to 1.1.5) in the ANSWER BOOK, e.g., 1.1.6 D. The right to ... outlines that businesses should honour credit vouchers and prepaid services, according to the Consumer Protection Act (CPA), 2008 (Act 68 of 2008). fair and honest dealings. \ _ilhegoh reasonable terms and conditions. (2 7 accountability from suppliers. ; | equality in the consumer market. 0ODUPY y m4 When applying ------ various alternatives Solutions are generated A Routine decision. B_ Problem Solving. C Creative thinking. D Programmed Decision. Multichoice educated their staff on the impact of fraud when dealing with ... as a type of unprofessional business practice. A abuse of work time B sexual harassment C unfair advertising D unauthorised use of workplace funds The process of matching a new employee’s skills and abilities with the requirements of a job is known as ... A. Placement B_ interview C_ Induction D Training Businesses apply the BBBEE pillar of ... when black managers are included in the decision-making process. skills development management control socio-economic development enterprise and supplier development (ESD) (5 x 2) (10) 0QOWDDY Copyright reserved Please Turn Over

NaovwebnadecfinesreStanmorephysics.com Limpopo DoE/March 2026 GRADE 12 1.2. Complete the following statements by using the word(s) provided in the list below. Write only the word(s) next to the question numbers (1.2.1 to 1.2.5) in the ANSWER BOOK. Job description; ethics ; National Skills; job specification; Force field analysis; Human Resource; SETAs; professionalism; Delphi; Skills Development. 2A 1.2.2 1.2.3 1.2.4 1.2.5 Copyright reserved The ... developmentstrategy aims to increase access to programmes that train people. The component of job an responsibilities of the po: Business implements the necessary changes considering the pros and cons. This refers to... as a problem-solving technique. The role of ... is to draw up skills development plans for the specific economic sector. A set of values that are morally acceptable when conducting business is referred to as... (5x2) (10) TOTAL SECTION A: 20 Please Turn Over

NovwebnadechfisesreStanmorephysics.com Limpopo DoE/March 2026 GRADE 12 SECTION B Answer ANY TWO questions in this section. QUESTION 2 BUSINESS ENVIRONMENT 2.1. Name any FOUR provisions of the Basic Conditions of Employment Act (BCEA), 1997 (Act 75 of 1997). (4) 2.2 Outline the rights of employees in terms of Labour Relations Act, 1995 (Act 66 of 1995) a 4 (4) reat | 2.3 Read the scenario below and answer | estions that follow. a Bakone Platin e (BPM) The management of Bakone Platin ie prevent employees from reporting injuries that happened while on duty. BPM is also aware that temporary employees are not covered by the Act. BPM deliberately contribute incorrect amounts to the Compensation Fund. 2.3.1 Quote TWO actions that are regarded as non-compliance to the Compensation for Occupational Injuries and Diseases Amendment Act (COIDA),1997 (Act 61 of 1997) from the scenario above. (2) 2.3.2 Describe other actions regarded as non-compliance to COIDA. (4) 2.4 Suggest ways in which a business can comply with the Skills Development Act, 1998 (Act 97 of 1998). (6) [20] Copyright reserved Please Turn Over

NovwebnadecfinesreStanmorephysics.com Limpopo DoE/March 2026 GRADE 12 QUESTION 3 BUSINESS OPERATIONS. 3.1 Name any TWO aspects that should be included in an employment contract. (2) 3.2. Outline the role on the interviewer before the interview. (4) 3.3 Read the scenario below and answer the questions that follow. BDC DECO & CATERING (BDC) BDC provides deco and catering services to clients around Tzaneen. Livhu, the office administrator, is paid according to number of hours spent at work. Lindel, the event coordinator ; Salary based on the number of events she worked on. Identify TWO salary determination used by BDC. Motivate your answer by quoting from the scena Use the table below as a GUIDE to answer QUESTION 3.3 SALARY DETERMINATION METHODS MOTIVATIONS (6) 3.4. Discuss the benefits of induction for businesses. (4) 3.5 Advise businesses on the impact of the external recruitment method. (4) [20] Copyright reserved Please Turn Over

NovwebnadecfisesreStanmorephysics.com Limpopo DoE/March 2026 GRADE 12 QUESTION 4 BUSINESS ROLES 4.1. Name any FOUR problem solving steps. (4) 4.2 Outline the differences between ethical behaviour and professional behaviour. (4) 4.3 Read the scenario below and answer the questions that follow. NARIVA TRADING LIMITED (NTL) NTL sells quality, designer clothing. The employees and shareholders of NTL are aware of the employm fi usiness. Accurate annual reports were presented fo t eholders at the annual general meeting. The employees use polite lan to colleagues. Identify TWO King Code principles od corporate governance applied by NTL. Motivate your answer by quoting from the scenario above. Use the table below as a GUIDE to answer QUESTION 4.3 KING CODE PRINCIPLES MOTIVATIONS (6) 4.4 Recommend ways in which business professional, responsible, ethical and effective business practice should be conducted. (6) [20] TOTAL SECTION B: 40 Copyright reserved Please Turn Over

Novwsebnade drfisesreStanmorephysics.com Limpopo DoE/March 2026 GRADE 12 SECTION C Answer ANY ONE question in this section. NOTE: Clearly indicate the QUESTION NUMBER of each question chosen. The answer to EACH question must start on a NEW page e.g. QUESTION 5 on a NEW page OR QUESTION 6 on a NEW page. QUESTION 5 BUSINESS ENVIRONMENTS (LEGISLATION) The Broad-Based Black Economic Empowerment Act (BBBEE), 2003 (Act 53 of 2003) is one of the popular Acts that’ benefits both businesses and designated groups. Businesses should know the impact of the Act on their operations to avoid penalties for non-compliance. The businesses | ‘should be aware of what they should do to comply with the Act. y Write an essay on the Broad-Based Black Economic Empowerment Act in which you include the following aspects: Outline the purpose of the Broad-Based Black Economic Empowerment Act. Explain the impact of the BBBEE Act for businesses. Discuss penalties that businesses may face for non-compliance with BBBEE. Suggest ways in which businesses can comply with BBBEE. [40] QUESTION 6: BUSINESS ROLES (CREATIVE THINKING AND PROBLEM- SOLVING) Businesses need to identify problems that affect their operations in order to make informed decisions. They must also create an environment that promotes creative thinking to enjoy the benefits of creativity in the workplace. The Delphi technique and the force-field analysis enable businesses to solve complex business problems. Write an essay on creative thinking and problem-solving in which you include the following aspects: e Outline the differences between problem-solving and decision-making. e Explain ways in which businesses can create an environment that promotes creative thinking in the workplace. e Discuss the advantages of creative thinking in the workplace. e Advise businesses on how they could apply the following problem-solving techniques to solve complex business problems: o Delphi technique o Force-field analysis [40] TOTAL SECTION C: 40 GRAND TOTAL: 100 Copyright reserved

Downloaded from Stanmorephysics.com LIMPOPO PROVINCIAL GOVERNMENT REPUBLIC OF SOUTH AFRICA DEPARTMENT OF EDUCATION NATIONAL SENIOR CERTIFICATE MARKS: 100 This marking guideline consists of 23 pages Page 1 of 23

Downloaded from Stanmorephysics.com NOTES TO MARKER: PREAMABLE The.notes to makers are provided for quality assurance purpose to ensure the following: (a) Fairness, consistency and reliability in the standard of marking. (b) _ Facilitate the moderation of candidates’ scripts at the different levels. (c) | Streamline the marking process considering the broad spectrum of markers across the country. (d)Implement appropriate measures in the teaching, learning and assessment of the subject at schools/institutions of leaning. 1. | For making and moderation purpose, the following colours are recommended: Marker: Red iil S School based HOD: Green ; Subject advisor: Orange District Subject Manager: —_ Black/Blue Provincial Moderator: Pink y DBE moderator Turquoise 2. | Candidates’ responses must be in full sentences for SECTION B and C. However, this would depend on the nature of the question. 3. Comprehensive marking guidelines have been provided but this is by no means exhaustive. Due consideration should be given to an answer that is correct but: e uses a different expression from that which appears in the memorandum e comes from another source e original e adifferent approach is used NOTE: There is only one correct answer in SECTION A. 4. Take care of other relevant answers provided by candidates and allocate marks accordingly. (In cases where the answer is unclear or indicates some understanding, part-marks should be awarded, for example, one mark instead of the maximum of two marks.) 5. | The word ‘sub-max’ is used to facilitate the allocation of marks within a question or sub-question. 6. The purpose of circling marks (guided by ‘max’ in the breakdown of marks on the right-hand side is to ensure consistency and accuracy in the marking of scripts as well as for calculation purposes. 7. Subtotals to questions must be written in the right-hand margin. Circle the Subtotals as indicated by the allocation of marks. This must be guided by ‘max’ in the memo. Only the total for each question should appear in the left-hand margin next to the appropriate question number. Page 2 of 23

10. 11, 12. 13. Downloaded from Stanmorephysics.com In an indirect question, the theory as well as the response must be relevant and related to the question. Correct numbering of response to questions is recommended in SECTION A and B. However, if the numbering is incorrect, follow the sequence of the candidate’s responses. Candidates will be penalized if the latter is not clear. No additional credit must be given for repetition of facts. Indicate with a ‘R’. The differentiation between ‘evaluate’ and ‘critically evaluate’ can be explained as follows: 11.1 When ‘evaluate’ is used, candidates are eat to respond in either a Positive/negative manner or take a neutral positive and negative) stance, e.g. positive: ‘COIDA eliminates time and = spentv on lengthy civil court proceedings. V , 11.2 When ‘critically evaluate’ is used, Ca lates are expected to respond in either a positive/negative manner or take a neutral (positive and negative) stance. In this instance candidates are also expected to support their responses with more depth, e.g. ‘COIDA eliminates time and costs spent on lengthy civil court proceedingsv, because the employer will not be liable for compensation to the employee for injuries sustained during working hours as long as it can be proved that the business was not negligent.’V NOTE: 1. The above could apply to ‘analyse’ as well. 2. Note the placing of the tick (v) in the allocation of marks. The allocation of marks must be informed by the nature of the question, cognitive verb used, mark allocation in the memorandum and the context of each question. Cognitive verbs, such as: 12.1 Advise, name, state, mention, outline, motivate, recommended, suggest, (list not exhaustive) do not usually require much depth in candidates’ response. Therefore, the mark allocation for each statement/answer appears at the end. 12.2 Define, describe, explain, discuss, elaborate, distinguish, differentiate, compare, tabulate, justify, analyse, evaluate, critically evaluate (list not exhaustive) require a greater depth of understanding, application and reasoning. Therefore, the marks must be allocated more objectively to ensure that assessing is conducted according to established norms so that uniformity, consistency and fairness are achieved. Mark only the FIRST answer where candidates offer more than one answer for SECTION B and C questions that require one answer. Page 3 of 23

Downloaded from Stanmorephysics.com 14. SECTIONB 14.1 |f for example, FIVE facts are required, mark the candidate’s FIRST FIVE responses and ignore the rest of the responses. Indicate by drawing a line across the unmarked portion or use the word ‘MAX’ NOTE: This applies only to questions where the number of facts are specified. 14.2 If two facts are written in one sentence, award the candidate FULL credit. Point 14.1 above still applies. 14.3 If candidates are required to provide their ‘own examples/views, brainstorm this at the marking center to finalise alternative answers. 14.4 Use of the cognitive verbs and allocation of marks: 4 14.4.1 If the number of facts are specified, questions that require candidates to describe/discuss/explain’ may be marked as follows: e Fact : 2 marks (or as indicated in the memorandum) e Explanation : 1 mark The ‘fact’ and ‘explanation’ are given separately to facilitate mark allocation. 14.4.2 If the number of facts required is not specified, the allocation of marks must be informed by the nature of the question and the maximum mark allocated in the memorandum. 14.5 ONE mark may be awarded for answers that are easy to recall, requires one-word answers or is quoted directly from a scenario/case study. This applies to SECTION B and C in particular (where applicable). 15 SECTIONC 15.1 The breakdown of the mark allocation for the essays is as follows: Introduction Content Maximum: Conclusion 32 LASO 8 TOTAL 40 Page 4 of 23

Downloaded from Stanmorephysics.com 15.2 Insight consists of the following components: Layout/Structure | Is there an introduction, a body, and a conclusion? Analysis and Is the candidate able to break down the question into Interpretation headings/subheadings/interpret it correctly to show understanding of what is being asked? Marks to be allocated using this guide: All headings addressed: i (One 'A’) Interpretation (16 to 32 marks): 1 (One 'A’) Synthesis Are there relevant decisions/facts/responses made based on the questions? Marks to be aiecated using this guide: Option 1: only ‘ nt facts: 2 marks (No '-S') ndidate answers 50% or more ir sub-questions) of the question only relevant facts; no '-S' appears in the left margin. Award the maximum of TWO (2) marks for synthesis. Option 2: Some relevant facts: 1 mark (One '-S') Where a candidate answers less than 50% (only one sub-question) of the question with only OR some relevant facts; one '-S' appears in the left margin. Award a maximum of ONE (1) mark for synthesis. Option 3: Some relevant facts: 1 mark (One '-S') Where a candidate writes four questions but one sub-question of the question with no relevant facts; one '-S' appears in the left margin. Award a maximum of ONE (1) mark for synthesis. Option 4: No relevant facts: 0 marks (Two '-S') Where a candidate answers less than 50% (only one sub-question) of the question with no relevant facts; two '-S' appears in the left margin. Award a ZERO mark for synthesis. Originality Is there evidence of one example in any TWO of the four sub-topics, not later than two (2) years that are based on recent information, current trends and developments? TOTAL FOR INSIGHT: TOTAL MARKS FOR FACTS: TOTAL MARKS FOR ESSAY (8 + 32): NOTE: 1. No marks will be awarded for contents repeated from the introduction and conclusion. 2. The candidate forfeits marks for layout if the words INTRODUCTION and CONCLUSION are not stated. 3. No marks will be awarded for layout, if the headings INTRODUCTION and CONCLUSION are not supported by an explanation. Page 5 of 23

Downloaded from Stanmorephysics.com 15.3 Indicate insight in the left-hand margin with a symbol e.g. (‘L, A, S and/or O’). 15.4 The breakdown of marks are indicated at the end of the suggested answer/marking guideline to each question. 15.5. Mark all relevant facts until the SUBMAX/MAX mark in a subsection has been attained. Write ‘SUBMAX’/MAX’ after maximum marks have been obtained but continue reading for the originality ‘O’. 15.6 At the end each essay indicate the allocation of marks for facts and marks for insight as follows: (L — Layout, A — Analysis, S — Synthesis, O — Originality) as in the table below. P| CONTENT | MARKS — Facts — 32,(max.) L m2 A jap2 (e) Be 2 TOTAL 40 15.7 When awarding marks for facts, take note of the sub-maxima indicated, especially if candidates do not make use of the same subheadings. Remember, headings and subheadings are encouraged and contribute to insight (structuring/logical flow/sequencing) and indicate clarity of thought. (See MARK BREAKDOWN at the end of each question.) 15.8 If the candidate identifies/interprets the question INCORRECTLY, then he/she may still obtain marks for layout. 15.9 If a different approach is used by candidates, ensure that the answers are assessed according to the mark allocation/subheadings as indicated in the marking guidelines. 15.10 15.10.1 Award TWO marks for complete sentences. Award ONE mark for phrases, incomplete sentences and vague answers. 15.10.2 With effect from November 2015, the TWO marks will not necessarily appear at the end of each completed sentence. The ticks (V) will be separated and indicated next to each fact, e.g. ‘Product development is a growth strategy, where businesses aim to introduce new products into existing markets.’\ This will be informed by the nature and context of the question, as well as the cognitive verb used. 15.11 With effect from November 2017, the maximum of TWO (2) marks for facts shown as headings in the memo, will not necessarily apply to each question. This would be also depend on the nature of the question. Page 6 of 23

Downloaded from Stanmorephysics.com Section A Question 1 (5 x 2) (10) 1.2.4 SETA’SVV 1.2.5 Ethics (5 x 2) (10) [20] BREAKDOWN OF MARKS QUESTION 1 | MARKS 1.1 10 1.2 10 TOTAL 20 Page 7 of 23

Downloaded from Stanmorephysics.com SECTION B QUESTION 2: BUSINESS ENVIRONMENTS 2.1 2.3 Provisions of the Basic Conditions of Employment Act (BCEA) Regulation of working time: Ordinary hours of work/Overtime/Meal Intervals/Sunday work/Public holidays. V Leave/annual/sick/family responsibility/maternity/paternity/parental. V Particulars of employment and remuneration. ¥ Termination of employment. V Prohibition of employment of children.and forced.labourvV Any other relevant answer related to the provisions of the BCEA NOTE: Mark the first FOUR (4) only. r (4 x 1) (4) Rights of employees in terms of LRA Employees may join a trade union of their choice. yV Embark on legal strikes as a remedy for grievances. VV Refer unresolved workplace disputes to the CCMA. VV Refer unresolved CCMA disputes to the Labour Court on appeal. VV Request trade union representatives to assist/represent employees in the grievance/disciplinary hearing. VV Trade union representatives may take reasonable time off work with pay, to attend to trade union duties. VV Establish a workplace forum where a business has 100 or more employees to resolve work-related issues. VV Any other relevant answer related to the rights of employees in terms of LRA. Max (4) Actions regarded as non-compliance to COIDA 2.3.1 Actions regarded as non-compliance to COIDA from the scenario - The management of BPM prevents employees from reporting injuries that happened while on duty. V - BPM 1 ined contribute incorrect amounts to the Compensation Fund. NOTE: 1. Mark the first TWO (2) only. 2. Only award marks for responses that are quoted from the scenario. (2 x 1) (2) 2.3.2 Other actions that are regarded as non-compliance by COIDA. - _Bribing employees not to report the accident/injuryV based on the grounds of race/religion/culture/language/gender/sexual orientation. V - Falsifying information about previous, serious accidents/occupational diseases on the grounds of race/religion/culture/language/gender/sexual orientation. ¥ - Employers who do not allow claims for injuriesV discriminate against injured employees. ¥ - Discriminating against injured employees when claims have to be submitted V/ employers who refuse to submit claims of injured employees to the Compensation Copyright reserved Please turn over

Downloaded from Stanmorephysics.com Employers that take too long to process claims\/delay the claiming process. Failing to disclose all information to the Compensation BoardV when accidents or injuries occur for specific employees. V Compensation that is set off against any debt of the person’ entitled to the compensation. V Refusing to lodge the claimsv of domestic workers. V Any other relevant answer related to the other actions that are regarded as non- compliance by COIDA. NOTE: Do not award marks for responses that were quoted in QUESTION 2.3.1 Max (4) 2.4 Ways in which businesses can comply with the gpa Employers who collect PAYE should Saer with SETAs. VV One per cent of an employer's payrolllhas to be paid over to the SETA. VV Businesses should register with S n the area in which their business is classified (in terms of the SETA) Employers should submit a wo was implemented. Vv Businesses with more than 50 employees must appoint a skills development facilitator. VV Assess the skills of employees to determine areas in which skills development are needed. VV Encourage employees to participate in learnerships and other training programmes. Provide all employees with the opportunity to improve their skills. VV Any relevant answer related to ways in which businesses can comply with the > skills plan and provide evidence that it SDA. Max (6) [20] BREAKDOWN OF MARKS Question 2 Marks 2.1 4 2.2 4 2.3.1 2 23.2 4 2.4 6 TOTAL 20 Copyright reserved Please turn over

Downloaded from Stanmorephysics.com QUESTION 3: BUSINESS OPERATIONS 3.1 3.2 Aspects that should be included in an employment contract. Personal details of the employee. V¥ Details of the business/employer e.g. name/address, etc, V Job title/Position V Job description e.g. duties/ working conditions. V Job specification e.g. formal qualifications/willingness to travel. V Date of employment/commencement of employment. v Place where employee will spend most of his/her working time. V Hours of work, e.g. normal time/overtime: Remuneration, e.g. weekly or monthly pay. Benefits/Fringe benefits/Perks/Allowances. Leave, e.g. sick/maternity/annual/adoption leave. Employee deductions (compulsory/non-compulsory). ¥ Duration/Period of employment contract/Details of termination/expiry date of employment contract. V Probation period. ¥ Signatures of both the employer and employee. V List of documents that form part of the contract, e.g. appointment letter/code of conduct/ethics. V Disciplinary policy, e.g. rules and disciplinary procedures for unacceptable behaviour. V NOTE: MARK THE FIRST TWO (2) only. (2 x 1) (2) The role of the interviewer before the interview The interviewer should develop a core set of questions based on the skills/knowledge/ ability required. VV Check/read the application/verify the CV of every candidate for anything that may need to be explained. VV Book and prepare the venue for the interview. VV Set the interview date. /Ensure that all interviews take place on the same date, if possible. VV Inform all shortlisted candidates about the date and place of the interview. Vv Notify all pane! members interviewing the date and place of the interview. \V Plan the programme for the interview and determine the time that should be allocated to each candidate. VV Allocate the same amount of time to interview each candidate in the program. Vv Any other relevant answer related to the role of the interviewer before the interview. Max (4)

Downloaded from Stanmorephysics.com 3.3. Salary determination methods from the scenario. SALARY DETERMINATION METHODS MOTIVATIONS 1, Time-relatedvVV Livhu, the office administrator, is paid according to the number of hours spent at work. V 2. Piece mealvV Lindel, the event coordinator, receives her salary based on the number of events she worked on. V Sub max (4) Sub max (2) NOTE: 1. Mark the first TWO (2) only. — 2. The answer does not have to be,in tabular format. 3. Award marks for the salary determination methods even if the quotes were incomplete. 4. Do not award marks for motivations if the salary determination methods were incorrectly identified. Max (6) 3.4 Benefits of induction for businesses - Allow new employees to settle in quicklyV and work effectively. V - Ensures that new employees understand rules\ and restrictions in the business. V - New eiipanees may establish relationships\ with fellow employees at different Levels. - Make new employees feel at ease in the workplace, which reduces anxiety/ insecurity/fear. ¥ - The results obtained during the induction process provide a basev for focused training. V - Increase quality of performance/productivity,V which promotes the effective use of working methods/resources.\) - Minimises the need for on-going training and development. V - Employees will be familiary with organizational structures, e.g. who are their supervisors/low level managers. V - Opportunities are created for new employees\ to experience/explore different. Departments. V - Newemployees will understand their role/responsibilitiesV concerning safety regulations and rules. ¥ - New employees will know the layout of the building/factory/offices/where everything isV, which saves production time. V - Learn more about the business\ so that new employees understand their roles/ responsibilities in order to be more efficient. V - Company policies are communicated\, regarding conduct and procedures/safety and security/employment contract/conditions of employment/working hours/leave. V - Realistic expectationsy for new employees as well as the business are created. V - New employees may feel part of the team\ resulting in positive morale and motivation. V - Employees may have a better understanding of business policies regarding ethical/professional conduct/procedures/CSR, etc. ¥ - Reduces the staff turnovery as new employees has been inducted properly. - Any relevant answer related to the benefits of induction for businesses. Max (4)

Downloaded from Stanmorephysics.com 3.5 Impact of external recruitment Positives/Advantages New:candidates bring new talents/ideas/experiences/skills into the business. VV There is a larger pool of candidates from which to choose from. VV There is a better chance of getting a suitable candidate with the required skills/qualifications/ competencies who do not need much training/ development which reduces costs. VV It may help the business to meet affirmative action/EEA and BBBEE targets. VV Minimises unhappiness/conflict amongst current employees who may have applied for the post. VV Overall efficiency/productivity may occur if the new worker actively adds value to the business. V Any relevant answer related to the positive impactiof external recruitment. ANDIOR 1 i ¢ Negatives/Disadvantages ’ External sources can be expensive, €.g. recruitment agencies' fees/ advertisements in newspapers/magazines. \V The selection process may not be effective, and an incompetent candidate may be chosen. VV Information on CV's/réferées may not be reliable/may be falsifie. Vv) Recruitment process takes longer/is more expensive as background checks must be conducted. VV New candidates generally take longer to adjust to a new work environment. Vv In-service training may be needed, which decreases productivity during the time of training. 1 Many unsuitable applications can slow down the selection process. VV Any relevant answer related to the negative impact of external recruitment. Max (4) [20] BREAKDOWN OF MARKS Question 3 Marks 3.1 3.2 3.3 3.4 3.5 Sialalolaln TOTAL

Ques Hen es Ranese Rontenmorephysics.com 41 4.2 Problem solving steps - Identify the problem. V¥ - Define the problem. V Identify possible solutions to the problem. V Select the most appropriate alternative. V - Develop an action plan. V Implement the suggested solution/action plan. V Monitor the implementation of the solution/action plan. V Evaluate the implemented solution. ¥. NOTE: Mark the first FOUR (4) only. (4x1) ™ Differences between ethical behaviour and professional behaviour ETHICAL BEHAVIOUR PROFESSIONAL BEHAVIOUR - Refers to the principles of right and = Refers to what is right/ wrong/ wrong/acceptable in society. VV | acceptable in a business. VV - Conforms to a set of values that are - Set of standards of expected morally acceptable. VV behaviour. VV - Forms part of a code of conduct to - Applying a code of conduct of a guide employees to act ethically. VV profession or business. vV - Focuses on developing a moral - Focuses on upholding the compass for decision-making. VV reputation of a business/profession. - Involves following the principles of - Includes guidelines on employees’ right and wrong in business appearance/communication/attitude/ activities/practices/dealings. VV responsibility, etc. VV - Any other relevant answer related to - Any other relevant answer related to ethical behaviour. professional behaviour. Sub max (2) Sub max (2) NOTE: 1. The answer does not have to be in tabular format. 2. The differences do not have to link but must be clear. 3. Award a maximum of TWO marks if the differences are not clear/Mark either ethical behaviour or professional behaviour only. (4) Max (4) Page 13 of 23

4.3 Dewnleaded. fram sotaumerephys (eS 60M from the scenario 44 KINGS CODE PRINCIPLES MOTIVATIONS 1. Transparencyvv The employees and shareholders of NTL are aware of the employment policies of the business. V 2. Accountability VV Accurate annual reports were presented to the shareholders at the annual general meeting. V Sub max (4) Sub max (2) NOTE: 1. Mark the first TWO (2) only. 2. The answer does not have to be intabular format. 3 Award marks for the King Codes principles even if the quotes were incomplete. ag 4. Do not award marks for the motivations if the king code principles were incorrectly identified. Max (6) Ways in which business professional, responsible, ethical and effective business practice should be conducted — Mission statement should include the values of equality/respect. VV Businesses should develop equity programmes/promotes strategies to ensure that all employees are treated equally regardless of status/rank/power. VV Treat workers with respect/dignity by recognising work well done/the value of human capital. VV Plan properly and put preventative measures in place. VV Pay fair wages/salaries which are in line with the minimum requirements of the BCEA/Remunerate employees for working overtime/during public holidays. VV Engage in environmental awareness programmes/Refrain from polluting the environment such as legally disposing of toxic waste. VV Refrain from starting a venture using other businesses' ideas that are protected by law. VV Business decisions and actions must be clear/transparent to all stakeholders. VV Businesses should be accountable/responsible for their decisions and actions/ patent rights. Vv Hire honest/trustworthy accountants/financial officers with good credentials.VV Regular/Timeous payment of taxes. VV All workers should have access to equal opportunities/ positions/ resources. VV Ensure that employees work in a work environment that is conducive to safety/ fairness/free of embarrassment. VV Employers and employees need to comply with legislation with regard to equal opportunities/human rights in the workplace. Vv Training/Information/Business policies should include issues such as diversity/discrimination/harassment. VV Employers should respond swiftly and fairly to reported incidents of discrimination in the workplace. VV Orders/Tasks should be given respectfully and allow the recipient/employee to have a say in the way that task should be performed. VV Draw up a code of ethics/conduct. VV On-going development and training for all employees. VV Performance management systems/Appraisals should be in place. VV Adequate internal controls/monitoring/evaluation. VV

Downloaded from. stanmore physics Vin professional, responsible, ethical and effective business practice should be conducted by businesses. Max (6) [20] BREAKDOWN OF MARKS Question 4 Marks 41 4 4.2 4 4.3 6 4.4 6 TOTAL 20 TOTAL SECTION B: 40

Downloaded from Stanmorephysics.com SECTION C Mark only the FIRST question in this section. QUESTION 5: BUSINESS ENVIRONMENTS (LEGISLATION) 5.1 5.2 Introduction The BBBEE Act was established to bring the majority of South Africans into the mainstream of the economy. ¥ Provides opportunities for black people to explore various ways of generating wealth. V Businesses must allow previously disadvantaged individuals the opportunity to develop/improve their skills which ensures On-going training/development. V The penalties for non-compliance wi \oe BBBEE Act may have a negative impact on businesses. V The penalties for non-compliance with BS BBBEE Act may have a negative impact on businesses. ¥ 1 Any other relevant introduction related to 1 rpose of the BBBEE Act/ impact of BBBEE/penalties for non-compliance with the BBBEE Act/how businesses can comply with BBBEE. Any (2 x 1) (2) Purpose of the BBBEE - Enables wealth to be spread more broadly across all population groups. VV - Aims at targeting inequality in the South African economy. VV - Outlines areas that would give the government a platform for bringing equitable spread of wealth amongst all population groups. Vv - Allows for the development of Codes of Good Practice. - Increases the number of black people that manage/control South African businesses. VV - Any other relevant answer related to the purpose of the BBBEE Act. Max (8)

5.3 MPNEF OE THE Babee MEYONePhysics.com Positives/ Advantages BBBEE on businesses - Encourages businesses to address the demandsv for redress/equity directly in the workplace. V - | Provides a variety of business codes to improve employment equityv. -- A good BEE rating\ improves the image of the business. V - Promotes enterprise developmenty, by developing entrepreneurial skills for designated people to establish their own businesses. V - Businesses that comply with BBBEE regarding the pillars’ will be rated high on the BEE scorecard; may get government tenders/V may attract other BBBEE business partners/suppliers. V - Provides for enhanced human resources developmenty through training and development. V¥ - Businesses will have a good overview) on how it is performing in comparison to other businesses in the rest of the country. - Businesses that focus on BBBEE shows commitment V towards the social/education/economic developments in the community/country. ¥ - Improves the image of the business v because a good BBBEE rating, attracts more investors to the business. ¥ - Any other relevant answer related to the positive impact of BBBEE on businesses. AND/OR Negatives/Disadvantages - Businesses have to go through the process of having their BBBEE compliance/verified V by an independent BEE verification agency. V - Businesses that wish to acquire government tenders, ¥ must have their BEE status assessed annually, which increases administrative burdens of businesses. - Provides for preferential procurement, \ so certain businesses may be excluded from supplying goods/services. ¥ - Some processes associated with BBBEE, if not monitored properly ¥ may lead to corruption/nepotism/cronyism. ¥ - Many businesses have been disadvantaged due to BBBEE ratings V as they may not be able to meet all the scores. V - The implementation of BBBEE is time — consuming, expensive, prescriptive ¥ and administratively burdensome, especially attaining BBBEE Scorecard ratings and training of employees. V - Costs increase as businesses have to spend money V on the correct compliance with the five BBBEE pillars in order to obtain a good BBBEE rating. V¥ - Investment/Ownership issues can cause unhappinessV amongst existing shareholders/owners. V - Processes and procedures may be costly for a businessv as there are many legal requirements for scoring enough points to be compliant. V - BBBEE advocates Enterprise and Supplier Development (ESD) V, which means certain businesses that are not approved by BBBEE vendors may be excluded from supplying goods and services. V - Any other relevant answer related to the negative impact of BBBEE on businesses. Max (14) Copyright reserved

5.4 FHE HAM Ted PR NORA COMPLIANCE ie BBBEE 5.5. Businesses that do not comply with BBBEE may receive a compliance order from the Labour Courty, which forces the business to comply with BBBEE. V Businesses that neglect to comply with BBBEE may receive large fines for fronting practices and may even be given a jail sentence (imprisonment) V, which will be dependent on the severity of the non-compliance. V The state may decide not to renew business licencesv, revoke the business licence, or refuse to grant authorisations to conduct business activities. V The state may cancel any contract awarded to businesses\ that have acquired them based on false information regarding their BBBEE status. V Approved BBBEE compliant vendors will withdraw their contractsV with non-compliant businesses. V Businesses may be fined a finev of. up to 10% 6f the: Company's annual turnover. ¥) A business can be banned V from participating in government contracts for 10 years. V Business licenses may not be rencWON wae authorisations may not be issuedV Businesses that fail to achieve at least a minimum of 40% compliance \V with ownership, skills development and new enterprise and ‘supplier development will be automatically downgraded by one level. V a Any other relevant answer related to penalties that businesses may face for non- compliance with BBBEE. Max (14) Ways in which businesses can comply with the BBBEE Businesses need to find all means to achieve the requirements of the five BBBEE pillars, such as promoting affirmative action when making appointments. VV Conduct business activities with BBBEE compliant vendors/suppliers/ participate in preferential procurement. VV Conduct regular skills development training with black employees. VV Sell shares to more black individuals within and outside the organisation. VV Appoint and promote more black employees into managerial positions. v'V Implement sound Corporate Social Investment (CSI) policies to improve and develop society at large. VV Businesses must appoint black people in managerial positions. VV Outsource their services to BEE compliant suppliers. VV Implement affirmative action when making appointments/ Businesses need to find all means to achieve the requirements of the five BBBEE pillars, such as promoting affirmative action when making appointments. VV Develop small business /SMME’s through ESD. vV Conduct business activities with BBBEE compliant vendors/suppliers/participate in preferential procurement. VV Improve the standard of living of the communities in which they operate. VV Any other relevant answer related to the ways in which businesses can comply with BBBEE. Max (10) CONCLUSION BBBEE aims to integrate all citizens of South Africa meaningfully into the economy. VV The BBBEE Act is an enabling framework that allows for the development of Codes of Good Practice. VV The BBBEE pillars such as management control, enterprise and supplier development provide guidelines on how businesses should apply these pillars in the workplace. Vv Copyright reserved

-Dewnloade F fA, Fanmen ERIKS it GOM to avoid negative publicity and losing business partners.vV - Any other relevant conclusion related to the purpose/impact/implications/ways in which businesses can comply with the BBBEE. (1 x 2) (2) [40] QUESTION 5: BREAKDOWN OF MARK ALLOCATION DETAILS MAXIMUM | TOTAL Introduction 2 Max Purpose of BBBEE 08 The Impact of BBBEE on businesses. 14 Penalties for non-compliance with BBBEE 14 Ways in which businesses comply with BBBEE 10 32 Conclusion 2 INSIGHT Layout 2 Analysis/Interpretation 2 8 Synthesis 2 Originality/Examples 2 TOTAL MARKS 40 LASO - For each component: Allocate 2 marks if all requirements are met. Allocate 1 mark if some requirements are met. Allocate 0 marks where requirements are not met at all. Copyright reserved

aucersiigaded from Stanmorephysics.com 6.1 6.2 6.3 Introduction The business environment is volatile and requires advanced creative thinking skills for effective decisions. V An environment that promotes creative thinking enables employees to unleash their potential for the benefit of businesses. V Creative thinking enables businesses to differentiate their products and develop new ways of doing things. V Businesses with diverse and highly skilled employees may apply the Delphi-technique to avoid delays in solving complex business problems. The force-field analysis enables businesses to make a critical analysis of the situation before initiating changes. V Any other relevant introduction related to differences between problem-solving and decision making/creating an environment that promotes creative thinking in the workplace/advantages of creative thinking in the Fe 22 2Pplication of the Delphi technique and force-field analysis. (2 x 1) (2) Differences between problem-solving and decision making PROBLEM-SOLVING DECISION MAKING Problems can be solved by a group/ team | It is often done by one person/a member of which makes the process senior management who makes the consultative. Vv process authoritarian..\¥ Alternative solutions are generated/ Various alternatives are considered before identified and critically evaluated. \V deciding on the best one. VV Process of analysing a situation to It is part of the problem-solving cycle as identify strategies to bring about change. | decisions need to be taken in each step. vy vv Any other relevant answer related to Any other relevant answer related to problem-solving. decision making. Submax (4) Submax (4) NOTE: 1. The answer does not have to be in tabular format. 2. The differences do not have to link, but must be clear. 3. Award a maximum of FOUR (4) marks if the differences are not clear/Mark either problem-solving or decision making only. Max (8) Ways in which businesses can create an environment that promotes creative thinking in the workplace - Encourage alternative waysV of working/doing things. ¥ - Emphasise the importance of creative thinking\ to ensure that all staff know that management wants to hear their ideas. V - Make time for brainstorming sessions\ to generate new ideas such as regular workshops generate more ideas/build on one another's ideas. V - Place suggestion boxes around the workplacev and keep communication channels open for new ideas. V¥ - Train staff in innovative techniques such as creative problem-solving skills/ mind- mapping/lateral thinking. V - Encourage job swopsy within the organisationy/Study how other businessesV are doing things. V - Respond enthusiastically to all ideasV and never let anyone feel less Copyright reserved

6.4 6.5 Downloaded from Stanmorephysics.com Reward creativity with reward schemes for teams/individualsy that come up with creative ideas. V Provide a working environment conducive to creativity, free from distractions. V Any other relevant answer related to ways in which businesses can create an environment that promotes creative thinking in the workplace. Max (12) Advantages of creative thinking in the workplace Better/Unique/Unconventional ideas/solutions\ are generated. V May give the business a competitive advantagev if unusual/unique solutions/ ideas/strategies are implemented. V Complex business problemsv may.be solved. Productivity increases as management/employees may quickly generate multiple ideasv which utilises time and money more effectively. V Managers/Employees have more confidence as they can live up to their full potential. V Managers will be better leaders\ as they will be able to handle/manage change(s) positively and creatively. V d Managers/Employees can develop a. completely new outlooky, which may be applied to any task(s) they may do. V Leads to more positive attitudes as managers/employees feel that they have contributed towards problem solving. V Improves motivationY amongst staff members. V Managers/Employees have a feeling of great accomplishmenty and they will not resist/obstruct the process once they solved a problem/contributed towards the success of the business. V Managers/Employees may keep up with fast changing technologyV which may lead to an increased market share. ¥ Stimulates initiative from managers/employeesv, as they are continuously pushed out of their comfort zone. V Creativity may lead to new inventionsV which improves the general standard of living/attract new investors. V Businesses can continuously improve on product development V by exploring new ways to enhance growth. V Any other relevant answer related to the advantages of creative thinking in the workplace. Max (14) Application of the Delphi technique and force-field analysis as problem-solving techniques to solve complex business problems 6.5.1 Delphi technique - Businesses must invite a panel of experts to research the complaints from customers. VV - Experts do not have to be in one place and will be contacted individually. Vv - Design a questionnaire consisting of questions on how to improve the quality of their products and distribute it to the panel members/experts. Vv - Request the panel to,individually respond to the questionnaire/suggest improvements to the products and return it to the businessVV - Summarise the responses from the experts in a feedback report. VV - Send the feedback report and a second set of questions/questionnaire based on the feedback report to the panel members. VV Copyright reserved

Downloaded. free Pst Qgeng rephy; GEG in OMideas on how to improve the quality of products after they have studied the results/documentation. vv - Distribute a third questionnaire based on previous feedback from the second round. VV - . Prepare a final summary/feedback report with all the methods to improve the quality of the business's productsvV - The business should choose the best solution/proposal after reaching consensus. VV - Any other relevant answer related to how businesses could apply the Delphi technique to solve complex business problems. Sub max (6) 6.5.2 Force-field analysis - Describe the current situation/problem and t the desired situation. VV - List all driving/pros and restrainingleons f forces that will support and resist change. VV - Allocate a score to each force using ae cite scale, where one 1 is weak and five 5 is strong. VV j - Weigh up the positives and negatives then decide if the project is viable. VV - Choose the force with the highest score as the solution. VV - If the project is viable, find ways to increase the forces for change. VV - Identify priorities and develop an action plan. VV - Any other relevant answer related to how businesses could apply the force-field analysis to solve complex business problems. Sub max (6) Max (12) 6.6 Conclusion - Businesses should put systems in place that will enable them to overcome competition in the market. VV - Creating an environment that promotes creative thinking in the workplace contributes in achieving business goals and increasing the market share. VV - Creative thinking enables businesses to keep abreast with latest development in the market. VV - The application of the Delphi technique provides businesses the opportunity to consider outsider’s point of view on various solutions to business problems. VV - The effective implementation of the force-field analysis may enable businesses to diversify their products/venture into new markets resulting in growth and sustainability. VV - Any other relevant conclusion related to the differences between problem-solving and decision making/creating an environment that promotes creative thinking in the workplace/advantages of creative thinking in the workplace/application of the Delphi technique and force-field analysis. (1 x 2) (2) [40] Copyright reserved

Downloaded from Stanmorephysics.com QUESTION 6: BREAKDOWN OF MARK ALLOCATION DETAILS MAXIMUM | TOTAL Introduction 2 Max Differences between problem-solving and decision 08 making Ways in which businesses can create an 12 lenvironment that promotes creative thinking in the workplace Advantages of creative thinking in the workplace 14 32 Application of the Delphi technique and force-field 12 analysis Conclusion 2 INSIGHT Layout Analysis/Interpretation Synthesis Originality/Examples NI NINN co TOTAL MARKS 40 LASO - For each component: Allocate 2 marks if all requirements are met. Allocate 1 mark if some requirements are met. Allocate 0 marks where requirements are not met at all. Copyright reserved