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Grade 11 Tourism Notes | Hlayiso | Hlayiso

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Grade 11 Tourism Notes

CAPS-aligned Grade 11 Tourism revision notes, broken down topic by topic with worked examples, diagrams, and key definitions.

Study Notes

Airports, airlines and airport operations

• Flight concepts and types of airports
• SA airports, airlines and timetable interpretation
• Airport and aircraft terminology

Airport technology and seating

• Seating configuration and travel classes
• Technology used at airports and iTravel

Tourism bus and train industry

• The tourism bus industry

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Frequently Asked Questions

Are the Grade 11 Tourism notes free?

Yes. Every Grade 11 Tourism revision note on Hlayiso is free to read once you’ve signed up. No paywall, no watermark.

Are the notes aligned with CAPS and the ATP?

Yes. All Grade 11 Tourism notes are written against the official CAPS curriculum and ATP so you only study what’s examinable.

Can I download Tourism notes as PDF?

Notes are optimised for reading online and on mobile. Paid subscribers can export any topic to PDF for offline study.

How often are the notes updated?

Notes are reviewed every term and updated after each release of the DBE’s subject guidelines so the content stays current.

• The tourism train industry and luxury trains

• The Gautrain

Cruise liner and car rental

• The luxury cruise liner industry
• Car rental industry (conditions, packages, insurance)
• Car rental costs, charges and payment

Domestic tourism

• The Domestic Tourism Growth Strategy
• Market segments and strategic objectives

Culture and heritage tourism

• Elements of culture and SA cultural uniqueness
• Heritage sites and heritage bodies (SAHRA)

Marketing of tourism

• Marketing concepts and the marketing budget
• Promotional and advertising techniques

Map work and tour planning

• Tour itinerary planning and writing

Regional tourism and SADC attractions

• SADC member countries, gateways and advantages
• Main tourist attractions in SADC countries

Foreign exchange

• Currencies, exchange rates and the multiplier effect
• Interpreting currency rate sheets and conversions

Communication and customer care

• Communication technology in tourism
• Service excellence and customer care for foreign tourists
• Customer complaints and managing quality service

Tourism careers and sustainable tourism

• Job and career opportunities in tourism sectors
• Entrepreneurial opportunities in tourism
• Sustainable and responsible tourism
• Global warming and the tourism industry

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