Business Studies Grade 12 KZN Prelim 2015 Memo

Downloaded from hlayiso.com Basic Education KwaZulu-Natal Department of Basic Education REPUBLIC OF SOUTH AFRICA : BUSINESS STUDIES * : MEMORANDUM : * SEPTEMBER 2015 * * PREPARATORY EXAMINATION : ¢. sean s 2 NATIONAL SENIOR CERTIFICATE GRADE 12 MARKS; 300 TIME: 3 hours N.B: This memorandum consists of 39 Pages including this page. Copyright Reserved Please Tum Over Business Studies SECTION A QUESTION 1 44 44.1 AVY 112 Cvv 11.3 BYY 114 Cv 1145 Cvv 11.6 AVY 11.7 BYY 14.8 BYY 41g AVY 1.1.10C VV 1.2.1 Job specification v~ 1.2.2 Average clause vv 4.2.3 Retirement annuity fund v-” 1.2.4 Tertiary sector vv 1.25 Unemployment fund. vv 1.3.1 EV 1.3.2 Avv 13.3 Dvv 134 BYY 13.5 Cv Copyright Reserved 2 NSC- Grade 12 Preparatory Examination September 2015 40x2 (20) 5x2 (10) 5x 2(10) TOTAL SECTION A: [40] Please Tum Over

Downloaded from hlayiso.com Business Studies 8 Preparatory Examination September 2015 NSC- Grade 12 QUESTION 2 24 2.1.1 Fronting is generally regarded as the superficial inclusion of black people in 21.2 214.3 241.4 Copyright Reserved - Please Turn Over order fo have the advantages of high BEE rating of where non-empowered companies win contracts by faking its BEE credential. “When TurboTech was paid for a contract, Bryden allegédly diverted the money to a company he ‘owned called MultiFab, which was neither black empowered nor a registered supplier to Amplants. ac) (Enterprise and Supplier development). ~ Outsource services to suppliers that are BBBEE compliant. “preferred vendor” - TurboTech, “~~ which had been listed as a “preferred vendor’ to Amplants because it was supposedly 66.6% owned by black investors ,with Bryden holding other 33.3%.v¥ . . However when TurboTech was paid for a contract, Bryden allegedly diverted the money fo a company he owned calléd MultiFab, which was neither black empowered nor a registered supplier to Amplanis. ¥~ Max _ {4) = Ownership v7 : ~ Management Control “¥ - Skills developinent “¥ - Socio-economic development. vv 4x2 (8) Reasons for the introduction of Broad-Based Black Economic Empowerment (BBBEE). + The purpose of BBBEE is to enable wealth to bé spread more broadly. vv *. Through BBBEE the goverment strives to involve all businesses (profit and non-profit organisations). ~~ * BBBEE Act includes a wider group of previously disadvantaged people, such as black women, people with disabilities, youth and people living in rural areas through social-economic strategies such as management, ownership, employment equity, social responsibility, preferential procurement and enterprise development. vv * BBBEE Broad-based Black Economic Empowerment is a growth strategy that targets inequality within the South African economy by encouraging more black management, promoting employment equality, encouraging skills training in businesses, nurturing black entrepreneurship and building black SMMEs by means of affirmative action. VY @ Any other relevant answer related to the introduction of Broad-Based Black Economi¢ Empowerment (BBBEE). ‘Max (6) 4 Preparatory Examination September 2015 NSG- Grade 12 Implementing defensive strategies Retrenchment: vv" Business is restructured, ¥ therefore staff numbers are reduced. “ Decreasing the number of product lines, may lead to the closing of a department . ¥ Divestiture/Divestment: ¥¥ Unprofitable divisions” of the business are sold/outsourced to improve operational efficiency. ¥ Unproductive assets are sold, v to improve cash flow. ~~ Liguidation: vv + Sells all S operating ¥ to pay off debts. + Forced fiquidationv may be used as'an option by creditors. v Any other rélevant answer related to the implementation of defensive Defensive strategy (2) €xplanation (2) ‘Sub max (4) Max (4 x 3) (12) Non-compliance actions Unifairfillegal dismissal “ of employees. 7 Cancellation of employees’ contracts by a new owner/employer when a business is sold/transferred. Refusing the formation/recognitiony of workplace forums. ” Refusing to give workplace forum members time offV with pay for attending meetings during working hours. “ Forcing employees” to give up trade union membership. Preventing employees “ from joining trade unions. ~ Refusing leave to tradé union representativesv to attend trade union activities. Breaching of collective agreements/resolution mechanisms “ by either employer/employee. ~ . Not allowing employees\ to take part in legal strikes. “Not _ adhering to the right “ of employees io strike when legalised. “ Any other relevant answer related to actions that are non- compliant to the LRA. NOTE: Mark the first FOUR (4) only. Any” 4x2) Copyright Reserved Please Tum Over

Downloaded from hlayiso.com Business Studies 5 Preparatory Examination September 2015 NSC- Grade 12 2.4 — Impact on employers/businesses Positives - Protects the rights/interests of businesses ~’ in labour related issues. - Protects employers who embark on lawful lock-outs “ when negotiations between parties fail. ” - Ensures participation of all parties in collective bargaining/decision making ¥ which leads to reducing conflict in the workplace. ¥ - Labour disputes are settled quicker V and are less expensive. “ - Workplace forums can be tasked to resolve workplace issues ~ as they take part in decision making. ~ - Provides for dispute resolution through consensus” between organised Jabour, the business and the state. ¥ - Provides mechanisms, e.g. statutory councils, collective bargaining and CCMA to settle labour disputes. - Prevents unfair discrimination in the work place, ” as all employees should be given the same opportunities. v” - The Act gives the employers the right to dismiss employees “ who. engage in unprotected strikes. “ - Employers may claim compensation’ via the Labour Court for losses ‘Suffered as a result of unprotected strikes. “ - Any other relevant answer related to a positive impact of the LRA on businesses/employers. AND/OR Negatives - Productivity/Profitability may decrease, v’ if employees are allowed to Participate in the activities of trade unions during work time. “ - Quick decision making may be affecied “as workplace forum representatives may put the interest of employees above that of the business. ¥ - Dispute resolution through consensus Y may be time-consuming. ~ ~ When a business is transferred/sold to new owners, the new employer has to take-over/continue with existing employees’ contracts. “ Incompetent employees may be inherited. ~ - Information about work place issues may be disclosed to trade union fepresentatives, “ which may be leaked to competitors. - Cost of labour increase, “ because of legal strikes. - Labour consultants may be employed to deal with labour related issues, which may be costly. ” - Reduced global compelitiveness”’ due to lower productivity. - Any other relevant answer related to the negative impact of the LRA on businesses/employers. 7 Max (10) Copyright Reserved Please Tum Over Business Studies 6 NSC- Grade 12 2.3.3 Impact of the Compensation for Occupational Injuries and Diseases Act), 1997 (Act 61 of 1997) (COIDA) Positive impact on businesses - Promotes safety in the workplace. ” - Creates a framework for acceptable employment practices “ and Safety regulations, ~ - Supply administrative guicielines/mechanisms v for dealing with/processing claims. ” - Eliminates time and costs spentv on lengthy civil court proceedings. ” - _ Any other relevant answer related to the positive impact of COIDA on businesses. Negative impact on businesses - Claiming processes/procedures “ can be time consuming. ~ - Processes/Procedures required by this Act may be costly vas Paperwork places an extra administrative burden on businesses. - Implemeniation processes/procedures required by the Act “ may be expensive. - Employers have to register all their workers and make annual contributions to COIDA, “ which may result in cash flow problems. “ - Employers may be forced to pay heavy penalties ~’ if they are found guilty of negligence/not enforcing safety measures. ” + Any other relevant answer related to the negative impact of COIDA ‘on businesses. Sub max (4) Positive impact on employees - Covers all employees at the workplace ~ if both parties meet all the necessary safety provisions in the Act. “ - Employees are compensated financially for any injury/disabitity Tesulting from performing their duties at their workplace. ” - In the event of the death of an employee as a result of a work-related accident/disease, v his/her dependant(s) will receive financial support. ” - Any other relevant answer related to the positive impact of COIDA on employees. Negative impact on employees - Workers who are temporarily/permanently employed in foreign countries ¥ are not covered. ” - Domestic/Military workers “ are not covered. ” - Any other relevant answer related to the negative impact of COIDA on employees. ‘Sub-max Max Copyright Reserved Please Tum Over Preparatory Examination September 2015 i ! i

Business Studies Downloaded from hlayiso.com 7 Preparatory Examination Septernber 2015. NSC-Grade 12 QUESTION 3 3.4 3.1.1 Principle of security ¥¥ . 2) 3.12 313 3.2 Copyright Reserved - different from indemnity (where the event may or may not take place) Vv - the event'in this case (e.g. death) is certain to take place VY . the timing of the event is uncertain (when death will take place) V¥~ - the amount (value) of the loss cannot be fixed (e.g. value of a person life) vw > the amount for which insurance is taken out is paid to the dependents of the insured as compensation against financial difficulties. VV Business Studies 6 Preparatory Examination September 2015 NSC - Grade 12 ° Unemployment insurance fund (UIF) “~~” UIF is a compulsory state scheme created by the goverment to provide for the loss of employment. v” Money is deducted from the employee’s remuneration and paid into the UIFY~ Employers deduct 1% of the employee’ 's total gross remuneration to contribute to the UIF. on. behalf of the employee” “ ‘The fund pays out a proportion of the employee's salary for up to 26 weeks or until new employment is foundv” Max 4 . Compensation for Occupational injuries and diseases act (coida) Vv“ COIDA states that employers must pay a certain amount of money Max (6) into a central fund vv . . COIDA ensures that empioyers insure their employees against Premium Vv - Q death or disability due to accidents at work. ¥¥” . Max 4 : - Max (12) Good Faith 3.3. Types of preference shares - the contract“is based'on truthfulness.“ ue - - the insurer bases his calculationsv‘on the risks v fon | . - the tisk is calculated“ from thedetails given by the insured ~ 3.3.1 Cumulative preference shares: vv" . - insured must disclosevall relevant details” (act in good faith) rw ; P , - f good faith rests on both parties Unpaid dividends in one year will accumulate/carried forward to the onus 0} on Pal Any 2x2 (4) next year when dividends are paid out: “~~ COMPULSORY INSURANCE 3.3.2 Non-cumulative preference shares: vv Compulsory insurance is insurance that is required by law before individuals The claim on unpaid dividends are not transferred/carried forward/ or business may engage in certain activities“ ~ @ accumulated to the next financial year. “~ NON - . COMPULSORY INSURANCE 3.3.3 ‘Participating preference shares ““ . Insurance that is not prescribed /eomplete by law’ “ ; Foie ,, . The shareholders will share in a second dividend in a year when Businessindividuals may take a policy for protection of their property significani/ surplus profits are realised. v * Insurance companies, determine the probability of the risk that need fo be insured ¥ 3.3.4 Non-participating preference shares VV Degree of risk influences the amount of insurance premiumy Shareholders only receive a fixed dividend v~ Max 2 Examples of compulsory insurance 3.3.5 Redeemable préference shares vv ~ . Road Accident Fund (RAF) “” The company will buy back these shares after a specified period. vv” PROVIDES COVER FOR ALL USERS OF THE South African : road against injuries or death from accidents involving motor vehicle. v~ 3.3.6 Non-redeemable preference shares Vv A levy is charged on fuel sold fo motorist and is included in the price of fuel. v~ These shares are only bought back when the company closes down The RAF protects negligent drivers against claimsv “ Max 4 for reasons other than bankruptcy. Please Tum Over Copyright Reserved Please Tum Over

Downloaded from hlayiso.com 7 Business Studies 9 Preparatory Examination September 2015 Business Studies 10 Preparatory Examination September 2015 NSC .- Grade 12 NSC - Grade 12 3.3.7 Convertible preference shares Vv” 3.6 - ‘Shares may be converted to ordinary shares after a fixed period. vv FACTOR SUCCESS FAILURE : ~ Legislation |» Simple“and inexpensive” ° An oral agreement “may create 3.3.8 Non-convertible preference shares VY formation procedure. problems for partners in future * Unlimited ability” encourages which can affect its success. ” ‘Shares may not be converted into ordinary shares Vv” partners to work harder. ” oA Partnership is not compelled v’to ¢ Any other relevant answer related audit to impact of legislation. its financial statements which 3.3.9 Any other relevant answer related to the types of preference pact of le Minimise opportunities for financial shares. support. 7 : + Partners are jointly and severall NOTE: Mark first two (2) types only. Mex (8) jointly y liable for business debtsv’. A partnership may fail if one partner 3.4 Criteria for a logical and effective presentation of information: conatrray hich the business 7 * Any other relevant answer related ° Knowy your audience” to impact of legislation. ° Organise the content” Max 6 * Capture atientionvin the introductionv = Capital + Alarger amount of capital can be |» Fewer members may limit . Organise the body v raised as compared to a sole capital’ for business . ‘State the aims~‘in your introduction” trader due to unlimited expansion. ” . Put the most important information” first “ membership. vv * Any other relevant answer related . Use visuals’ effectivelyY * Capital can be increased, reduced to impact of capital. . Use your conclusion’ to summarise your key point” Max (8) or withdrawn without fegal procedures. “~~ * Any other relevant answer related Max 6 3.5 Situational leadership vs. Transformational leadership to impact of capital. (12) Situational Leadership Transformational Leadership + Adapt their leadership style to suit the * Inspire followers with a shared situation they are faced with. “~~ vision/passion/enthusiasm and empowerment / Lead by example. “v * Show various skills and processed in the * Challenge existing structures / business. vv characters. vv 2 Explore new ways of doing things. “”” * Assume a facilitators’ role, if employees / * Keep communication lines open. ¥~ followers are skilled / motivated. v~ *__Leadership is task related. VY +__Leadership is people-orientated. vV” Max (8) ‘Copyright Reserved Please Turn Over Copyright Reserved Please Tum Over

Downloaded from hlayiso.com Business Studies cy Preparatory Examination September 2015 NSC- Grade 12 QUESTION 4 41 4.1.1. Staff to be more involved in choosing the tasks that the will be undertaking or at least how they will fulfill them. . - “« Astaff member will become more creative when he/she takes ownership of the task. * Office hours are flexible so staff may choose their own working hours; as long as they meet their deadiines. Any 1x2(2) 4.1.2 Barriers to creafive thinking Lack of creativity. “~ Financial barriers. ““ Poor working conditions. ¥¥ Lack of resources/infrastructure. 7” Social barriers. v~ Lack of mofivation/low morale. Vv” Lack of skilled employees/managers. ¥¥ Not easy to supervise staff working flexible hours. “¥ Flexible working hours. can cause delays in meeting deadlines. VV Any other relevant answer related to barriers of creative thinking. : Any 4x2 (8) 42 Unique South African workplace diversity issues 421 Copyright Reserved Poverty ¥¥ Supply free uniforms/working clothes. 7 Provide iow priced meals at canteens. V Offer training to improve skills for better positions in the business. ~ Any other relevant answer related to addressing poverty in the work place, Issue (2) Strategy(1) ‘Sub max (8) Inequality ~~” Implement equal opportunity policies when appointing new. staff. v” Equal opportunities shou!d be considered when promoting staff.“ Implement an Employment Equity Plan for the business. v Any other relevant answer related to addressing inequality in the work. place. Issue (2) Strategy(1) Sub max (3) Please Tum Over Business Studies 12. NSC ~ Grade 12 42.3 Racevv . Implement affirmative action policies as required by law. ¥” . No discrimination should be made based on race. ” Any other relevant answer related to addressing race in the work place. 42.4 Genderv~ . Male and female workers should be paid the same salary/wage for equal work performed. . ‘All posts should be accessible to male and female workers. . Targets may be set for gender employment. ¥ . Any other relevant answer related to addressing gender in the work place. 425 Language Vv" . Workplace policies should be prepared in more than one language so that it can be understeod by all workers. . No worker should feel excluded in meetings conducted in one language only. ¥ . Any other relevant answer related to addressing language in the work place. 426 AgevY . ‘The ages of permanent workers should vary from 18 to 65 to include all age groups. “ . Promotions should not be linked to a certain age group. ~ . Any other relevant answer related to addressing age in the work place. 4.27 Disability ~~ . Provide easy access to the building/offices for workers in wheelchairs. . Ensure that workers with special needs are not marginalised/feel excluded from workplace activities. ¥ . Any other relevant answer related to addressing disability in the work place. ‘Copyright Reserved Preparatory Examination September 2015 Issue (2) Strategy(1) Sub max (3) issue (2) Strategy(1) ‘Sub max (3) Issue (2) Strategy(1) Sub max (3) Issue (2) Sirategy(1) Sub max (3) Issue (2) Strategy(1) . ‘Sub max (3) Please Turn Over

Downloaded from hlayiso.com Business Studies 43 Preparatory Examination September 2015 Business Studies 14 Preparatory Examination September 2015 NSC- Grade 12 NSC - Grade 12, 428 Culture vv 44 + Acknowledge that there is conflict between employees. “” . Be sensitive to special requirement for different cultural groups, e.g. * Identify the cause of the conflict v” allow day(s) off for cultural holiday/festivals, ” * Arrange for a meeting between the conflicting parties and management vv’ + Cater for special food/preparation methods in the workers’ canteen. v * Analyse vv . Any other relevant answer related to addressing culture in the work ¢ Brainstom vv place. Issue (2) * Choosing the best idea VY ee) * Analyse strategies to resolve the conflict. |v” ub max (3) * Find a way forward by requesting parties to adhere to a memorandum of ir vv NOTE: Mark the first FOUR only. Any 4x3 (42) understanding Max (12) OR 43 * Approach the conflict directly vv : - —_ oe * Bargaining vv 2 An employee who has a grievance must first bring it to the supervisor's * Mediation vv attention’, who must attempt to resolve the issue within one working in dratic ve day since the issue was raised. V * Arbitration w * Ifthe empioyee is not satisfied with the supervisor's decision’, the + Right to appeal. Any 5x2 (10) employee will have a right to raise a formal complaint in writing. *° This is done by completing a Formal Grievance Form: and submitting a it to the relevant level of management. 7 4.5 Problems of CSI for the business e The relevant manager will arrange a meeting within one working day”. 7 isev i. The time period may be extended upon agreement by both parties. the product or he earn the enterprisew i.e. does not buy * Rs meoting shall be attended by the employee, a representative, Difficulty in adherence to legislation” governing the CSI. ¥ the fupervisor or manager”. The manager ensures that the minutes Small and medium enterprises find it dificult to implement are kept and that decisions made are recorded on the Formal CSI programmes. ” Grievance Form.” St prog . . ; Distribution roe CSI resources “to selected beneficiaries ¢ If the empioyee is not satisfied’, he/she will be advised to take it to the inthe comment rey cause problems such as discrimination. ~ next level of management. ~ CSI activities can distract businesses” from the core commercial functions. ~ ¢ The manager will advise top management who shall arrange the Social involvements paid from company's profit that could have Meeting, consisting of the parties named. Minutes shall be kept in been used to lower prices and this could benefit customers. ” writing/tape recording or electronically. The decision will be recorded Deiailed reports” must be drawn up. 7 ‘onto the Formal Grievance Form. “ * Should the employee still be dissatisfied with the results”, he/she may * Any relevant answer related to problems of CSI for the business. Any 3x2 (6) make use of the statutory dispute resolving procedures, which includes ny , ¥ © the Bargaining Council and the Council for Conciliation, Mediation and Arbitration (CCMA). “ * Aworker can appealv if he /she is not satisfied with the outcome. Any other relevant answer related to the ‘Steps in the grievance procedure Max (12) Copyright Reserved Please Turn Over Copyright Reserved Please Tum Over

Business Studies 15 Downloaded from hlayiso.com Preparatory Examination September 2015 NSC - Grade 12 46 Dealing with difficult employees “NOTE: Mark first FIVE (5) only. Copyright Reserved Be calm and in control of the situation fo get the person to collaborate. Understand the person's intentions“and why they react in a certain way. “ Get perspective from othersv who have experienced the same kind of situation. Let the person know what your intentions” and the reasons for your actions are, this will make them at ease. v’ Build rapport by re-establishing personal connection with colleagues’ instead of relying on e-mails, messaging and computers. . Treat people with respecty’, not as if he/she is stupid/ir incapable! incompetent. ” Ask someone in authority” for their input into the situation.“ If you have already tried everything above and the personv‘is still not responding, ignore them. Any relevant answer related to ways of: dealing with a difficult employee. Any 5x2 (10) Please Tur Over Business Studies 16 Preparatory Examination September 2015 NSC - Grade 12 QUESTION 5 54 S44 5.1.2 5.2 5241 Copyright Reserved Contracts protect both the employer and employee” when disagreement arise in term of the employment condition “ {2) Wages ¥¥ Working hoursY “ Living conditions/ accommodation’ “ General conditions of employment fair and just treaiment V” 4x2 (8) Advantage of providing fringe benefits to businesses: . Attractive fringe benefit packages “may result in higher employee retention/reduces employee tumover. . itincreases V employee satisfaction/loyalty. “ . Leads to higher productivity” as employees receive recognition for their efforts. ¥ © Any other relevant answer related to the advantages of fringe benefits to businesses. ° NOTE: Mark the first advantage only. Any 1x2 (2) Examples of fringe benefits - Medical Aid/Health Insurance. ~ : Pension. ~ : - Provident Fund, ~ - Funeral benefits. v - Car/Travel allowance. ¥ - Housing allowance. “ - Cell phone allowance. ¥ - Holiday packages. ~ - ‘Clothing allowance. “ - Performance based incentives. ¥~ - Issuing of bonus shares. ¥ - Staff discount/Free or low cost meals. “ - Any other relevant answer related to fringe benefits. * NOTE: Mark the first TWO (2) examples only. Any 2x1 (2) Please Turn Over

Downloaded from hlayiso.com © Business Studies Preparatory Examination September 2015 7 NSC~ Grade 12 5.22 . Career planning becomes possible”, in that individual employees see a future for themselves in the business. “ ° This has a positive” effect on morale. ” . Assessment of applicants is easier because the business’ already has Considerable information on the possible candidates abilities, work performance and potential. . The cost of recruitment is low“ because advertising, travel, and board and lodging expenses are largely eliminated. ” Any other relevant answer relating fo advantages of internal recruitment. Any 4x2 (8) 5.23 Disadvantages . Recruiting costs are considerably higher” for items such as advertising and expenses to enable applicants to come from elsewhere for the interview, and the reimbursement of successful applicants moving costs. ~ . It is risky because the assessment of applicants can never be perfect “ therefore exists that the successful applicant will not be ‘successful in the job. ~ . The morale of existing personnel can be hegatively influenced “high potential will not be prepared to stay indefinitely at the same level and might consider resigning. ¥ . ‘The advertisement must be prepared with the relevant ¥ information ¢.g. Name of the company, contact details, name of the person to be contacted regarding the vacancy. Any other relevant answer relating to disadvantages of external recruitment. Any 3x2 (6) 5.3 Advantages of a Quality Management System . Effective customer services will be rendered,” resulting in an increased customer satisfaction.“ . Time and resources’ are used efficiently. ” Productivity increase through Proper time management and using high quality resources. ” . Products and services“are constantly improved. ~ ° Vision and mission” may be achieved. ° ‘The business may achieve a competitive advantage¥ over its competitors. ° Continuous training will continuously” improve the quality of employees’ skills and knowledge. * Employers and employees will have a healthy working” relationship which results in happy workers. “” * Increased market sharev’and profitability. ~ * Any other relevant answer related to the benefits of a good quality control system. Max (8) Copyright Reserved Please Turn Over Business Studies Preparatory Examination September 2015 18 NSC- Grade 12 5.4. impact of Total Quality Management System on size of Business 5.4.1 Adequate financing and capacity ‘Smail enterprise Financing is often difficult’, so it is not always possible to test everything before implementing. * Often smail businesses have to work on trial and error’, as they do not have large product research departments and market researchers to gather the information before the time. v * Often small businesses don’t have the correct equipment or the best quality raw material’, and this can lead to faulty products, which could perhaps have been prevented, ” Large enterprise Submax = (4) ° They have sufficient financing v‘to test everything before implementing. ~ ° They should have systems in the place to prevent errors in the processes and defects in the raw materials and products~’. They are able to carry out product researches gather the information before the time. ~” * They should ensure that they but the correct equipment and the best quality raw materialsv, to avoid faulty products, which could perhaps have been prevented. * They have the capital to purchase the best quality machinery” that suits the actual process and improves productivity. v * Any other relevant answer relating to adequate financing a capacity Submax (4) ®) 5.4.2 Planning monitoring and evaluation Small enterprise * Not enough people to put monitoring and evaluation’ ‘systems and process in place to prevent product defects and other issues. ” * Small businesses must make sure that they take time to put the correct systems in placev’to ensure that they prevent defects, poor productivity and customer dissatisfaction in the end. Submax (4) Large enterprise * A monitoring and evaluation system and quality assurance process V should be put in the piace to prevent product defects and other issues. ¥ * They should have quality contro! checks and Procedures ¥ that ensure that they don't have to replace items and machinery after it has cost them a large amount of money. “ * Large businesses are beter equipped v'to get things right the first time with no defects. “ * Any other relevant answer relating to planning, maintaining and evolution Sub max (4) 8) Copyright Reserved Please Tum Over

Business Studies Copyright Reserved | Downloaded from hlayiso.com | 19 Preparatory Examination September 2015 NSC- Grade 12 5.5.3 Involvement of all employee responsibility Small enterprise _ « tis generally easier to get all of the employees”’on board in a small business as they are all involved in the process in a very hands-on way. «There are fewer employéesv’to communication is easier. ¥ e Small businesses that pride themselves of quality usually build it into the ethos of the business“ and therefore all of the employees accept, strive and take responsibility for it, v= Sub max (4) Large énterprise * Large businesses aré often very divided and the departments sometimes function very separately”. It is therefore difficult to get everyone to. communicate. “ « tis essential that large businesses have very well-construcied-systems and processes’ that include everyone in the quality control and management processes. “ . * Leadership and management must ensure that customer satisfaction * through creating high-quality products and services is one of the key values of all. v Specific measures that encourage responsibility for quality . by everyone, must be put in place. _ Sub max (4) * Any other relevant answer relating to involvement of all employees. @) Max (24) Please Tum Over Business Studies 20 Preparatory Exaimiination September 2015 NSC - Grade 12 QUESTION 6 6.1.1 6.1.2 Porters Evaluation of the strength of the force _| Strategy fo deal with the force (2x2) - force (2) - Bargaining . | The power of suppliers are a strong Negotiate with suppliers, letting them. power of force to be dealt withv’as these are know how you feel v’, whilst still suppliers: huge suppliers who manufacture a wide |-maintaining good relationship” ange of quality products bought and With all suppliers. favoured by consumers. ¥” 2 2) Bargaining | Consumers favour products produced Shoprite will have no choice but to order power of by the mentioned suppliers. ‘supplies that the consumers would want consumers | “Consumers are a strong force as they | to buy~and will therefore have to may decide to-buy from competitors continue to order from the suppliers such as Pick ’n Pay if not satisfied with | mentioned as quality suppliers are = products or service from Shoprite. (2) limited. (2) Any other relevant answer 6.2 6.2.1. 200 000 x R3 = “R600 000 —Preference Shares 400 000 x R3 = ¥1200 000-Ordinary Shares R1800 000-Total YY OR 600 000x R3 vv = R1800 D00vv (4) 6.2.2 Minimum-subscription is the number of shares that must be sold to pay for the launching of the company. “¥ 2) 6.23 10% x R3x100 shares =R30 or 300 cents Vw (2) 6.3 Retum 3. Investment = TF 101 6.3.1 Retum on Inve ent Amountiav x 10% R40000 = =———Y x 100% R220000 x = 20%VYv If answer is incorrect allocate a maximum of 2 marks for understanding of concept, method and procedure. Allocate maximum marks if only the answer of 20% is given Max (6) ‘Copyright Reserved Please Turn Over

Downloaded from hlayiso.com Business Studies 24 Preparatory Examination September 2015 NSC - Grade 12 6.3.2 Yes. The return on his investment in shares is much higher than on alternative forms of investment, ~~ €.g. fixed deposits and notice deposits at commercial banks. ¥~ OR No. Returns fell below similar shares in the market. “” Accept relevant options that relate to returns. yes/no only without motivation, no marks allocated. (4) 6.4 Criteria for team performance interpersonal attitudes and behaviour Vv ° Has a positive attitude of support and motivation towards co-team members. ¥ ° Has a positive attitude and passion to achieve team objeciives. There must be clear objectives and agreed goal. * Team members must be committed to achieve the team objectives. Shared values vv * Shows loyalty and respect towards team members. despite differences. ¥ * Perform team tasks with integrity, tesponsibility and meeting team deadlines with the necessary commitment to team goals. Communication’ “ * Speaks clearly and listens attentively. * Communicates with team members and allows for feedback. * Encourage discussions about problems so that solutions can be found. Co-operation’ ” * Willing to co-operate in the team to achieve team objectives. ” * Willingness to co-operate with management to achieve team and business objectives. * Any other relevant answer related to criteria that individuals can use to assess themselves against team performance. Any 4x3 (12) (Copyright Reserved Please Tum Over Business Studies 65 2 NSC - Grade 12 Preparatory Exemination September 2015 6.5.1 Quality of performance within the public relations function Description/nature: . Creating a favorable image of the business by liaising with the relevant stakeholders. “ Being involved “corporate social investment programmes. ” Delivering of quality goods’ and services. ¥ Any other relevant description/nature related to public telations function. “~~ Contribution to profitability/success or failure Improved relations with clients“ through effective after sal €.g. handling complainis.~ Sub max (2) les, Phones to be answered prompily“and receptionists to act professionally. ~ Ensuring that intemal publicity, e.g. appearance of correspondence is up to standard. “ Negative publicity is countered” by releasing regular press statements. ¥ Non compliance of relevant legalization,” e.g. the Basic Conditions of the Employment Act. “” improve the positive image of the businessv‘through good publicity. ” Any other relevant contribution related to public relations function. 6.5.2 Quality of performance within the finance function Description /nature: ‘Obtain capitalv from the most suitable source available. v Funds v’must be effectively allocated in the business. ” Submax (6) Financial statements must be correct’, up to date and presented to top management and relevant stakeholders. Any other relevant description/nature related to finance function. Contribution to profitability/success or failure: + Financial contro! measures/systems to eliminate fraud. “Y ° Investing strategies to increase profitability. “~ The financial department must determine the Profitability, gearing and liquidity on a regular basis vv” Implementing credit granting and collecting policies. Submax (2) * Accurately analyzing and interpreting financial information. “ Copyright Reserved Any other relevant contribution related to finance function. Sub max (6) Max (8) Please Tum Over

Downloaded from hlayiso.com Business Studies Preparatory Examination September 2015 23 NSC- Grade 12 6.6 Conditions for termination of Employment contract - DismissalY “— contract terminated for valid reason(s), e.g. unsatisfactory Job performance. - Redundancy/Restructuring “v— employer no longer has work for employees and cannot fulfil the contract. ~ - Retrenchmentv.”’ — job stated in the contract is no longer necessary, as the employer has become insolvent and may not be abie to pay the employees. “ - Resignation” ” — employees decided to leave and resign voluntarily. “ - Any other relevant answer related to the conditions for termination of an employment contract. NOTE: _Mark first TWO only. - Reason (2) _ Explanation (1) (Any 2x3) (6) Max (6) ‘Copyright Reserved Please Tum Over Business Studies 24 Preparatory Examination Septeriber 2015 NSC - Grade 12 QUESTION 7 7.4 7.2 73 Copyright Reserved Introduction: ° A strategy is a plan of action to achieve a goal and serves as an enterprise's overall plan for development. ¥ ° Astrategy guides the allocation of resources in a business enterprise. ¥” e A business enterprise needs to develop strategies in response to challenges and changes in the business environment. ¥ Any 1x2(2) Formulation of strategies Strategies can be formulated by making usé of the following steps/ factors to consider when developing strategies: « Determine a vision or mission’ or adapt the existing vision or mission. ‘+ Identify opportunities, threats~and critical challenges that could affect the business enterprise. v * Generate several strategies“to address all strategic issues in the business environment. ¥ «Identify the enterprise’s strengths” and weaknesses. “ * Set long-term goals” that will enable the enterprisé to achieve its mission and vision. v * Choose the strategy” that will best resolve the strategic issue at hand. “ Max {6) Types of business strategies 7.3.1 Vertical integration’ ¥ + Involves an enterprise taking contro! over either its suppliers“or distributors. * Vertical integration can either be forwardv’or backward. 7.3.2 Forward vertical integration VV Sub Max (6) Forward vertical integration combines a business“with its buyers. ¥ Involves expansion of business activitiesv to gain contro} over the direct distribution of the enterprise’s products.“’E.g. an abattoir purchasing a numberv of butcheries, v or a tyre manufacturing company purchasing a tyre fitment centre. ¥ ©) Please Tum Over

Business Studies Downloaded from hlayiso.com — 25 Preparatory Examination September 2016 Business Studies 26 Preparatory Examination September 2015 NSC- Grade 12 NSC- Grade 12 7.3.3. Backward vertical integration’ 7.5 Evaluation of Strategies A backward vertical integration combines a business v with its suppliers. “ * After implementation of the abovementioned strategies, these must be Involves distributors owning the suppliers” in order to reduce the evaluated to determine whether the strategies were successful or not. Vv” business's dependency on the supplier. v E.g. a bakery buys a wheat * Review those strategies that were not successful by implementing farm ~‘to reduce the risk associated with the bakery’s dependency on alternatives. “~ flour. ~ © * Set specific dates to conduct feedback on market research. VV” * Examine the underlying basis of business strategy. “” 7.3.4 Horizontal integration’ ” Compare expected performance and take corrective action. vv * Conduct market research and prepare report. “7” involves taking over similar“ organizations.“ This strategy gives access to new markets and gets rid of competition. ” {Any other relevant answer related to evaluation of strategies.) Max (6) E.g. A large bookseller purchases a number of small independent bookstores. ¥ ©) 7.6 Conclusion 74 * Strategic pianning and implementation is a continuous process that 7.4.1. Market penetration: ¥v needs to be revised by top management on an ongoing basis in order to ensure success and sustainability of the business. ¥ * A growth strategy where the business focuses on selling products “ * In order for the strategic plan to be successful, workers must adopt a in existing markets. “ positive attitude » New business enterprises can use the market penetration strategy ¢ Any other relevant answer related to conclusion. Any 1x2 (2) to gain entrance fo the market” by initially selling their products very cheap.“ Example a grocery store chain offers meat” at below the average price of other grocery stores. QUESTION 7: BREAKDOWN OF | Maximum Total * This strategy often focuses on capturing a larger share of an existing MARK ALLOCATION DETAILS market by for “e.g. Reducing the price to increase sales, increasing the Introduction 2 number of sales persons, increasing advertising and” promotion. ® Formulation 6 ‘Types of business strategies 30 Max 32 7.42 Market development v evaluation § Conclusion 2 This is a growth strategy where the business aims to sell its existing” INSIGHT products in new markets for e.g. By exporting its products. ” Layout 2 ¢ This strategy involves finding new markets, v new distribution channels, Analysis, interpretation 2 changing product dimensions or packaging’ etc. © Synthesis 2 Originality, examples 2 7.4.3 Product development v¥ TOTAL MARKS 40 * Involves the development of new products for the existing marketv or the adaptation of existing products to fit the needs of consumers. “ E.g. A bakery starts to add new recipe’s~ to the existing popular baked items to keep consumers interested. V ‘Sub Max (6) Max (30) Copyright Reserved Please Turn Over Copyright Reserved Please Tum Over

a Downloaded from hlayiso.com. a Business Studies 2 Preparatory Examination September 2015 : NSC - Grade 12 QUESTION 8 8.1 Introduction . Leaders have vision for their businesses. “ ° Leaders encourage workers through motivation. “ _ 7 Leaders who take calculated risks are able to make use of profitable opportunities. ~ . ‘Managers are able to managé the business effectively. . Any other relevant introduction related to leadership and. management. Any 2x1(2} 8.2 _ Distinguish between leadership and management MANAGEMENT LEADERSHIP Demands respect, authority and wants | Invites, and Motivates freedom of speech to control.“ and inspires trust. vv" Gives orders/instructions. “~~ ‘Seeks to empowerfacilitates employees. VY ‘Thinks that they know all the answers. V7 ‘Asks the right questions to get to. the right answers. Vv" Focuses on the task. Focuses on individuals/groups, “7 Focuses on thé implementation of policies. vv Focuses of motivating workers to help with the implementation processes. “VW” Follows/implements the vision of the Provides a vision for the enter- prise. Vo Minimises a controls tisk. “ ‘Always on the lookout for business opportunities. v7” Ensures that profit targets are mel. ‘Strategises to increase profitability. Vv" Administer “~ Innovate 7 Have a short-term view vv" Have a jong-term view ¥~ Monitor people Inspire people “~~ Implement plans “~ Develop goals 7“ Maintain and monitor“ Challenge staff and managers ¥” ‘Ask when, how, where and who ¥¥ Ask why ¥~ Any other relevant distinction between management and leadership. Max (10) Copyright Reserved Please Turn Over Business Studies BS 8.3.1 28 Proparatory Examination September 2015 NSC.- Grade 12 Consensus leadership Positives: * Has the expertise and needs te consult with the subordinates. “” «- Involves the subordinates in decision-making/policy formulation/problem solving. VY Seeks opinions and from subordinates, but the leader remains ~accountable and has the authority to make the final decision. ~~ * Wins the support of the subordinates because they feel part of the team. Vv * Better decisions. are made, because of various inputs. ~~“ e New leaders may benefit from ideas obtained from experienced subordinates. “~“ Negatives: © This leadership style is time-consuming especially when urgent decisions have to be made. Vv’. Somé leaders are reluctant to use this style, because they may view it as a sign of weakness to ask for advice from subordinates. ““” Leaders who do not consider the inputs from subordinates may discourage any future inputs. VV” Any relevantanswer related to the evaluation of the consensus. leadership style. Sub max (6) Application: * This leadership style is useful when the leader and the subordinates need to contribute towards decision making. * May be used when making decisions that affect the whole business. v“” * Cannot be applied in urgent/quick decision making. v~” * Applied only if subordinates have necessary knowledge/information to contribute towards decisions. “~" * Applied when the leader knows the problem, but does not have all the information to make a final decision. “~ Any relevant application of the Consensus leadership style. Sub max (2) Max (8) 8.3.2 Autocratic leadership style Positives: (Copyright Reserved * Gives directives and instructions as a way of communicating with subordinates. “~~ © This leadership style can be used when urgent/quick decisions must be made. 7” » Works well with inexperienced employees. v“ * ‘Deadlines may be met, as work is completed according to the leader's specification. “~ Please Tum Over

Business Studies 8.3.3 Copyright Reserved oe Downloaded from hlayiso.com 22 Preparatory Examination September 2015 NSC- Grade 12 Negatives: * Can de-motivate subordinates/followers. VY * Makes all decisions alone with little or no consideration for the inputs of subordinates. vv” * Subordinates are told what to do and how to do it without being given the opportunity to give inputs or make Suggestions. Vv“ * Employees’ inputs and innovations may be lost. VW” * Any other relevant answer related to the evaluation of the Autocratic leadership style. ‘Sub max (6) Application: Used in crisis situations, e.g. disaster relief management. v“ Applied when implementing business Policies/government legislation. v~ Used when ali the information is available to solve the problem. vv Used when dealing with employees who are not cooperative in the workplace. v7 * Any other relevant application of the Autocratic leadership style. Sub mak (2) Max (8) eee Laissez-faireffree reign leadership/management style * The leader is not part of the decision making process, but allows employees to make all the decisions within the framework/imits of the policy. ~~ © The leader gets involved when requested. v” * The leader is responsible and accountable for the employees’ decisions and actions. vv * Employees are left on their own with minimal interference. vv’ * This may tead to frustration on the part of employees when they Jack experience or have not eamed the trust of the leader. v” * Any other relevant advantages related to Laissez-faire/free reign leadership/management style. Negatives: incorrect decisions can be taken if the staff are inexperienced vv This style can prevent goals from being reached if the staff loses their direction. v~” Can be time consuming, v~ Team members might misunderstand the objectives. vv Could lead to under performance. V¥ Productivity might be low. v~ Could lead to conflict when some team members assume the role of leaders and dictate the work to others Vv” * Any other relevant disadvantages related to the Laissez-faire/iree reign leadership/management style. Sub max (6) Please Turn Over Business Studies b4 30 Preparatory Examination September 2015 NSC- Grade 12 Application *° This leadership style can be used when the leader is empowering his/her employees through the delegation of duties. vv” * Useful when employees are knowledgeable and experienced. vv" * it works well in situations where employees are highly skilled in analysing situations and offering solutions. vv Any other relevant answer related to the application of Laissez-faire/ * free reign Leadership/management style Sub max (2) Max (8) Conclusion ° Notail people are able to be both leaders and managers. * Itis very important for the success of a business to have managers and leaders with certain qualities. “” © Any other relevant conclusion on leadership and management. Any 1x2 @ NOTE: 1. Candidates should be awarded marks when examples demonstrate understanding. 2. another approach is used in answering this question, take into consideration the sub max's as indicated above. Breakdown of mark allocation Details Maximum Total Introduction Distinguish between leadership and management Consensus leadership style Autocratic leadership style Laissez-faire/free reign Application Conclusion INSIGHT Layout Analysis, interpretation Synthesis Originality, Examples TOTAL MARKS 32 || 00|00/ 0/28} Blrv|rsirs}is LASO — For each component: Allocate 2 marks if all requirements are met. Allocate 1 mark if only some of the requirements are met Allocate 0 marks where requirements are not met at all. [40] Copyright Reserved Please Turn Over

‘Downloaded from hlayiso.com Business Studies. at Preparatory Examination September 2015 Business Studies 32 Nsc- Grade 12 NSC - Grade 12 QUESTION 9: BUSINESS ROLES 9:3 inclusivity — 9.4 Introduction 8.3.1" Nature of inclusivity 92 ‘Copyright Reserved * ‘Businesses are socially responsiblé for promoting human rights and inclusivity in the workplace as well as protecting the environment. ~ * Promoting human rights, inclusivity. and protecting the environment will promote a good image for the business. e Sustainability of any business enterprise depends largely on its - ability to address Hurnan Rights, Inclusivity and environmental issues. ¥ - * Any other relevant introduction related to Human rights, inclusivity ~ and environmental issues. Any 2x1 (2) Human Rights 9.2.1 Nature of human-rights : i * _ Human rights refer to the basic rights“ to which alll citizens are entitled to. ¥ ; + In South Africa, basic human righis are protected by the Bill of Human Rights” as stipulated in the Constitution. ~ *. Itincludes the right to be treated in a dignified manner, freedom of speech, privacy, etc. “ + Human Rights are the framework of good retations’and welfare of society. “ _ - « Any other relevant answer related to nature of Human Rights. Evaluation Any 4x2 (8) 9.2.2 * Employ more employees with disabilities. vv" Employ more employees from different cultural groups. vv” * Implement more skills development programmes for their workers, Vv * Make donations to various organisations. vv" Help disadvantaged people to be more productive by 94 implementing practical courses. “7 ‘Treat all employees equally and fairly. vv” Pay employees fair remuneration. “~~ Ensure freedom of association in the workplace. ~ “ Implement fair, consistent-and transparent disciplinary measures. VV” Honour basic human rights as outlined in the Constitution of - South Africa. WW . Provide a safe and pleasant work environment. ¥~ Implement hurfan rights policy. Ensure that workers are noi discriminated against. v“ Any other relevant answer related to how NWWU can address human rights. . eoeee ooee Any 4x2 (8) Please Tum Over 93.2 ee * Aims to redress the past imbalances~” by ensuring that no one is discriminated against. ~ « Employers. must follow a policy” of equal opportunities for all employees. ~ *. Inclusivity ensures that nobody is excluded on the basis of gender, race, disability and/or sexual orientation. v” The Employment Equity Act and the BBBEE Act were put in place by the government to promoie inclusivity. ” ° Any other relevant answer related to nature of inclusivity. Evaluation * Including more workers with disabilities. vv Making the workplace to be representative of the South African society. ¥¥ Addressing gender issues. v7” Providing equal opportunities for women in the workplace. ¥¥” Eliminating unfair business practices. “~~ -Respecting employee's rights. v~ Making appointments and promotions on the basis.of merit without any kind of discrimination. v Implementing an affirmative action strategy. vv Implementing the Employment Equity Act which promotes equal opportunity and fair treatment for all employees. v“ * .Impiementing the Skills Development Act to equip employees. with necessary skills especially from previously disadvantaged groups. “7 * Any other relevant answer related to how NWU can promote . ry Environmental issues 94.4 Nature of environmental issues * Environmental issues refer to how businesses” use its natural resources. ¥ * The business has responsibility to protect the environment, “ @.g. not to pollute the environment. + All businessés must be environmental friendly. ~ Emphasis on global warming. * Disposal” of toxic waste. v’ « Any other relevant answer related fo nature of environmental issues. Copyright Reserved Preparatory Exarnination September 2015 Any 4x2 (8) Any 4x2 (8) Any 4x2 (8) Please Tum Over o” i

Downloaded from hlayiso.com _ oo Business Studies 33 NSC - Grade 12 Preparatory Examination September 2015 9.4.2 Evaluation ¢ Donate money or expertise to nature conservation Programmes/involvement in social responsibility programmes by donating funds for nature conservation. vv Ensure environmental sustainability. ~~ Develop altemative sources of energy. vv” Comply with all environmental laws. ¥v ‘Take active steps to decrease and control pollution. “~~ Comply with legislation regarding the environment. vv Take an active role in restoring and protecting the environment. v” Implement recycling programmes involving community members. Vv” Involvement in social responsibility programmes by donating Tunds for nature conservation. v~ * Any other relevant answer related to how NWU can implement environmental initiatives. Any 4x2 (8) Co ey 9.5 Conclusion * Human rights issues, inclusivity and environmental issues should be addressed by businesses for its continued existence. * Businesses which are not socially or environmentally responsible may lose its share in the market. vv * Any other relevant conclusion related to the implementation of ‘human rights, inclusivity and environmental issues. Any 1x2 (2) BREAKDOWN OF MARKS. Deiails Maximum Introduction 2 Total Human Rights: Nature Evaluation Inclusivity: Nature Evaluation Environment Nature’ Evaluation Conclusion INSIGHT Layout ‘Analysis, interpretation ‘Synthesis Originality, examples TOTAL MARKS: LASO - For each component Allocate 2 marks if all requirements are met. Allocate 1 mark if only some of the requirements are met Allocate 0 marks where requirements are not met at all. [40] 32 1N3| 00] 69 00] 00} 0} oo Bos rsfro|re| Copyright Reserved Piease Tum Over Business Studies 34 Preparatory Examination September 2015 NSG- Grade 12 QUESTION 10 10.1 introduction 10.2 Human resources management is one of the functions that contribute to the success of the business. “ Businesses must follow a step-by-step process to ensure that the most efficient candidates will be selected for the post. “ It ensures that the aim and objectives of the business are achieved and proper planning of human resource is done. Any other relevant introduction related to Human Resources Function. Any 2x4 (2) 10.2.1 Recruitment The job analysis must be done, e.g. the job description and job ‘Specification. ~ Determine the key performance areas” of the Specific job.“ ! The human resources manager” must decide on the specific source io be used. ¥ The iwo kinds of sources are intemalv or external. “ ‘The intemal sourcev’ is when the candidate is found from within the business. “ The external sourcev’ is when the business makes use of advertising, educational institutions, head hunting, etc. Any other relevant answer related to recruitment. Any 4x2 (8) ! 10.2.2 Selection The human resources manager must formulate ‘shortlisting criteria ~ for the applicants. ¥ Read through application formsvand curriculum vitae (CV) from applicants for the post. ‘The HR manager compiles a short listv’of all candidates who meet the requirements for the job. ” Inform unsuccessful candidates v about the outcome of their application. ¥ ‘The HR manager invites the candidatesv who were shortlisted to an Candidates may aiso ask to complete certain tests, “ e.g. personality tests, aptitude tests and /or skills tests. ” ‘The successful candidate is informed by correspondence, that he/she is appointed. ¥ * The successful candidate will receive a written contract”’and he/she must sign it ¥ Any other relevant answer related to the selection process. Any 4x2 (8) Copyright Reserved Please Turn Over

Downloaded from hlayiso.com Business Studies 35 Preparatory Examination September: 2015 NSC- Grade 12 10.23 Placement . This is the process whereby the new employee is placedv‘in the right job. ~ / ‘When the employee who is powly appointed, is placed in the right job” he/she is more productive. ‘Specifi¢ responsibilities“ of the seston must be defined. v The newly appointed empioyee may be required to complete Rayehometric testsy to determine his/her strengths or weaknesses; aay “her relevant answer related to the placement process. Any 4x2 (8) 10.2.4 Induction This is the process whereby the newly-appoinied employeey works efficiently with other colleagues in the business environment ¥ Induction aims to create realistic expectations” and-ensure that he/she becomes productive. “ Give the newly-appointed employee an opportunity fo.ask questions v about the work environment. Identify another worker”’as mentor to the new employee. v Introduce the newly-appointed employee to the rulesv’, regulations and code of conduct of the business. ~ Any other relevant answer related to the induction process. Any 4x2 (8) 10.3 Maiters regarding current legislation to consider. Examples: Basie Conditions of Employmient Act (BCEA) “e.g. when considering applicants for a permanent or contract post. “ OR compliance in terms ‘of the Act when drawing up an employment contract. “ Affirmative Action Vv e.g. consider applicants from disadvantaged groups. ~ Employment Equity Act AW eg. consider applicants in terms of race, gender and equity. ” Skills Development Act “e.g. consider development and training. ~ Any other relevant answer related to current legislation when filling a vacancy. ~ Any3x3 (9) Copyright Reserved : Please Turn Over Business Studies: 36 Preparatory Examination September 2015 NSC- Grade 12 10.4 Conclusion * Businesses spend large amounts of money to ensure that the correct employee is appointed. vV" * Therefore, the human resources manager must follow the prescribed steps inorder to appoint the most suitable candidate for the job. “” * Any other relevant conclusion. related to the steps in filling a vacancy. Any 1x2 (2) NOTE: DO NOT ALLOCATE MARKS FOR STEPS THAT ARE NOT SPECIFIED IN THE QUESTION. Breakdown of mark allocation Details Ma Introduction. Recruitment Selection Placement Induction Matters regarding current legislation_ Conclusion : INSIGHT Layout, Analysis, interpretation Synthesis Originality, examples TOTAL MARKS - Max 32 1 cof po Blas) roles LASO - For each component Allocate 2 marks if all requirements are met. Allocate 1 mark if only some of the requirements are met. Allocate 0 marks where requirements aré not miet at all. TOTAL SECTION C: (80) GRAND TOTAL: [300] Copyright Reserved