Business Studies Grade 12 Paper 2 KZN Prelim 2020 Memo

education Department: Education PROVINCE OF KWAZULU-NATAL GRADE 12 A BUSINESS STUDIES ‘ m PAPER 2 i H PREPARATORY EXAMINATION ‘ p MARKING GUIDELINE ; * 2020 : MOPTTTTTTTTrivrrrrrrrTi rir rirrerrerreeeeerrr fs Marks: 150 Nioverenrés Time: 2 hours M| This marking guideline consists of 29 pages. Copyright Reserved NATIONAL SENIOR CERTIFICATE Please Turn Over

Downloaded from hlayiso.com Business Studies P2 Preparatory examination 2020 NOTES TO MARKERS PREAMBLE The notes to markers are provided for quality assurance purposes to ensure the following: {a) Fairness, consistency and reliability in the standard of marking {b) Facilitate the moderation of candidates' scripts at the different levels {c) | Streamline the marking process considering the broad spectrum of markers across the country (d) Implement appropriate measures in the teaching, learning and assessment of the subject at schools/institutions of learning 1. For marking and moderation purposes, the following colours are recommended: Teacher: Red Departmental Head: Green Cluster co-ordinator Orange District: Pink Provincial: Brown DBE Moderator: Turquoise 2. Candidates’ responses must be in full sentences for SECTIONS B and C. However, this would depend on the nature of the question. 3. A comprehensive marking guideline has been provided but this is by no means exhaustive. Due consideration should be given to an answer that is correct but: Uses a different expression from that which appears in the marking guideline Comes from another credible source Originai A different approach is used NOTE: There is only ONE correct answer in SECTION A. 4. Take note of other relevant answers provided by candidates and allocate marks accordingly. (In cases where the answer is unclear or indicates some understanding, part-marks should be awarded, for example, one mark instead of the maximum of two marks.) 5. The word 'Sub-max' is used to facilitate the allocation of marks within a question or sub-question. 6. The purpose of circling marks (guided by 'max' in the breakdown of marks) on the right-hand side is to ensure consistency and accuracy in the marking of scripts as well as for calculation and moderation purposes. 7. Subtotals to questions must be written in the right-hand margin. Circle the subtotals as indicated by the allocation of marks. This must be guided by 'max' in the marking guidelines. Only the total for each question should appear in the left-hand margin next to the appropriate question number. Copyright Reserved M Please Turn Over

Business Studies P2 8. In an indirect question, the theory as well as the response must be relevant and related to the question. 9. Correct numbering of answers to questions or sub-questions is recommended in SECTIONS A and B. However, if the numbering is incorrect, follow the sequence of the candidate's responses. Candidates will be penalised if the latter is not clear. 10. No additional credit must be given for repetition of facts. Indicate with a 'R'. 11. The differentiation between ‘evaluate' and ‘critically evaluate' can be explained as follows: 11.1 When 'evaluate' is used, candidates are expected to respond in either a positive/negative manner or take a neutral (positive and negative) stance, e.g. Positive: ‘CO/DA eliminates time and costs spenty on lengthy civil court proceedings.'“” 11.2 When ‘critically evaluate’ is used, candidates are expected to respond in either a positive/negative manner or take a neutral (positive and negative) stance. In this instance candidates are also expected to support their responses with more depth, e.g. 'COIDA eliminates time and costs spent on lengthy civil court proceedings“, because the employer will not be liable for compensation to the employee for injuries sustained during working hours as long as it can be proved that the business was not negligent.'~” NOTE: 1. The above could apply to ‘analyse’ as well. 2. Note the placing of the tick (V) in the allocation of marks. 12. The allocation of marks must be informed by the nature of the question, cognitive verb used, mark allocation in the marking guideline and the context of each question. Cognitive verbs, such as: 12.1 Advise, name, state, mention, outline, motivate, recommend, suggest, (list not exhaustive) do not usually require much depth in candidates' responses. Therefore, the mark allocation for each statement/answer appears at the end. 12.2 Define, describe, explain, discuss, elaborate, distinguish, differentiate, compare, tabulate, justify, analyse, evaluate, critically evaluate (list not exhaustive) require a greater depth of understanding, application and reasoning. Therefore, the marks must be allocated more objectively to ensure that assessing is conducted according to established norms so that uniformity, consistency and fairness are achieved. 13. Mark only the FIRST answer where candidates offer more than one answer for SECTION B and C questions that require one answer. 14. SECTIONB 14.1 If for example, FIVE facts are required, mark the candidate's FIRST FIVE responses and ignore the rest of the responses. Indicate by drawing a line across the unmarked portion or use the word ‘Cancel’. Copyright Reserved WV Please Turn Over Downloaded from hlayiso.com Preparatory examination 2020

Downloaded from hlayiso.com Business Studies P2 Preparatory examination 2020 NOTE: This applies only to questions where the number of facts is specified. 14.2 If two facts are written in one sentence, award the candidate FULL credit. Point 14.1 above still applies. 14.3 If candidates are required to provide their own examples/views, brainstorm this at the marking centre to finalise alternative answers. 14.4 Use of the cognitive verbs and allocation of marks: 14.4.1 If the number of facts are specified, questions that require candidates to ‘describe/diecuse/explain' may be marked as follows: « Fact 2 marks (or as indicated in the marking guidelines) « Explanation 1 mark (two marks will be allocated in Section C) The ‘fact' and ‘explanation’ are given separately in the marking guideline to facilitate mark allocation. 14.4.2 If the number of facts required is not specified, the allocation of marks must be informed by the nature of the question and the maximum mark allocated in the marking guideline. 14.5 ONE mark may be awarded for answers that are easy to recall, requires one word answers or is quoted directly from a scenario/case study. This applies to SECTIONS B and C in particular (where applicable). Copyright Reserved Wy Please Turn Over

Downloaded from hlayiso.com Business Studies P2 Preparatory examination 2020 15. SECTIONC 15.1 The breakdown of the mark allocation for the essays is as follows: Introduction . . Content saximum: Conclusion Insight 8 TOTAL 40 15.2 Insight consists of the following components: nN Layout/Structure | Is there an introduction, a body, and a conclusion? Analysis and Is the candidate able to break down the question into | 2 Interpretation headings/subheadings/interpret it correctly to show understanding of what is being asked? Marks to be allocated using this guide: All headings addressed: 1 (One 'A’) Interpretation (16 to 32 marks): _1 (One 'A) Synthesis Are there relevant decisions/facts/responses made based on | 2 the questions? Marks to be allocated using this guide: No relevant facts: 0 (Two '-S') Some relevant facts: 1 (One '-S') Only relevant facts: 2 (No '-S') Option 1: Where a candidate answers 50% or more of the question with only relevant facts; no ‘-S' appears in the left margin. Award the maximum of TWO (2) marks for synthesis. Option 2: Where a candidate answers less than 50% of the question with only OR some relevant facts; one '-S' appears in the left margin. Award a maximum of ONE (1) mark for synthesis. Option 3: Where a candidate answers less than 50% of the question with no relevant facts; two '-S' appear in the left margin. Award a ZERO mark for synthesis, Originality Is there evidence of examples based on recent information, | 2 current trends and developments? TOTAL FOR INSIGHT: 8 TOTAL MARKS FOR FACTS: 32 40) TOTAL MARKS FOR ESSAY (8 + 32): NOTE: 1. No marks will be awarded for contents repeated from the introduction and conclusion. 2. The candidate forfeits marks for layout if the words INTRODUCTION and CONCLUSION are not stated. 3. No marks will be awarded for layout, if the headings INTRODUCTION and CONCLUSION are not supported by an explanation. Copyright Reserved N Please Turn Over

Business Studies P2 15.3 15.4 15.5 15.6 Downloaded from hlayiso.com Preparatory examination 2020 Indicate insight in the left-hand margin with a symbol e.g. ('L, A, -S and/or 0’). The breakdown of marks is indicated at the end of the suggested answer/marking guideline to each question. Mark all relevant facts until the SUB MAX/MAX mark in a subsection has been attained. Write SUB MAX/MAX after maximum marks have been obtained, but continue reading for originality “O”. At the end of each essay indicate the allocation of marks for facts and marks for insight as fallows:(L ~ Layout, A — Analysis, S — Synthesis, O — Originality)as in the table below. CONTENT MARKS Facts 32 (max.) L 2 A 2 S 2 fe} 2 TOTAL 40 15.7 15.8 15.9 15.10 15.11 Copyright Reserved When awarding marks for facts, take note of the sub-maxima indicated, especially if candidates do not make use of the same subheadings. Remember, headings and subheadings are encouraged and coniribute to insight (structuring/logical flow/sequencing) and indicate clarity of thought. (See MARK BREAKDOWN at the end of each question.) If the candidate identifies/interprets the question INCORRECTLY, then he/she may still obtain marks for layout. If a different approach is used by candidates, ensure that the answers are assessed according to the mark allocation/subheadings as indicated in the marking guideline. 15.10.1 Award TWO marks for complete sentences. Award ONE mark for phrases, incomplete sentences and vague answers. 15.10.2 With effect from November 2015, the TWO marks will not necessarily appear at the end of each completed sentence. The ticks (4) will be separated and indicated next to each fact, e.g. ‘Product development is a growth strategy, where businesses aim to introduce new products into existing markets.' This will be informed by the nature and context of the question, as well as the cognitive verb used. With effect from November 2017, the maximum of TWO (2) marks for facts shown as headings in the marking guidelines, will not necessarily apply to each question. This would also depend on the nature of the question. LY Please Turn Over

Businese Studiac P9 SEC.._..... qo cee See ney QUESTION 1 1.1. MULTIPLE CHOICE: 1.4.1 Cv 1.1.2 Byw 1.1.3 Av” 1.14 Dvw 1.1.6 Buy 1.2. CONCEPTS: 1.2.1. compound interest 1.2.2 retirement annuities“ 1.2.3 languager 1.2.4 employerv~” 1.2.5 decision making / problem-solving” 1.3. MATCHING: 13.1 Jv 1.3.2 Grv 1.3.30 HY 1.3.4 Fvyv 1.3.5 lv Downloaded from hlayiso. com Preparatory examination 2020 (5 x 2) (10) (5 x 2) (10) (5 x 2) (10) TOTAL SECTION A: [30] BREAKDOWN OF MARKS ALLOCATION QUESTION 1 MARKS 1.1 10 1.2 10 1.3 10 TOTAL 30 Copyright Reserved 4 Please Turn Over

Business Stridias P2 SECTION B Downloaded from hlayiso.,com Preparatory examination 2020 Mark only FIRST TWO answers. QUESTION 2: BUSINESS VENTURES 2.1 2.2 2.3 Examples of insurable risks: Theft” Fidelity insurance ~ Burglary“ Money in transit“ Firew Natural disaster/Storms/Wind/Rain/Hail Damage to/Loss of assets/vehicles/ equipment/buildings/premises ~ Injuries on business premises ” Any other relevant example related to insurable risks. NOTE: Mark the first FOUR (4) only. (4x1) (4) Principles of insurance: Indemnification/Indemnity ” Security/Certainty “ Utmost good faith Insurable interest“ (4x1) (4) Debentures It is issued to raise borrowed capital “from the public. The lender/debenture holder agrees to lend money to the company on certain conditions for a certain period. ” Debenture holders are creditors, “as the company is liable to repay the amount of the debentures. ~ Most types of debentures can be traded>“on the JSE. “ Debenture holders receive annual interest payments “ based on the terms/ amount of debentures held. Any other relevant answer related to the explanation of debentures. Max (4) | Copyright Reserved Please Turn Over

Downloaded from hlayiso.com Business Stitdies P? Preparatory examination 2020 2.4.1 Interest (I) = PxRxT “ = R30 000 x 12% x 2 years” = R7200 ~~ (4) NOTE: 1. Allocate full marks (4) if the answer is correct and no workings are shown. 2. If workings were shown correctly but the final answer is wrong award a maximum of TWO marks 3. If the answer is incorrect, award a maximum of ONE mark for understanding of concept and method. 4. ‘If there no workings shown and the answer is incorrect, allocate a ZERO mark. 2.4.2 Option 1 Year 1:R30000x12% =R3600 ~ Year 2:R33600x12% =R4032 ~“ Total interest = R7632 vv OR Option 2: I=Px(t+n°~ = R30 000 x (1+12/100) 2 ~ = R30 000 x (1.12)? =R37 632 Total interest = R37 632- R30 000 = R7632 vv (4) NOTE: 1. Allocate full marks (4) if the answer is correct and no workings are shown. 2. If workings were shown correctly but the final answer is wrong award a maximum of TWO marks. 3. If the answer is incorrect, award a maximum of ONE mark for understanding of concept and method. 4. if there no workings shown and the answer is incorrect, allocate a ZERO mark. V Copyright Reserved Please Turn Over

Downloaded from hlayiso.com Business Stusinc DO Preparatory examination 2020 2.4.3. Recommendation on the best investment option based on the calculations Compound interest is the best option based on the calculations above/ Florah Bank. ~ Motivation Compound interest yielded a higher interest of R7 632 than the simple interest of R7200. ~ (2) 2.5 Leadership 2.5.1 Roles of personal attitude in successful leadership from the scenario - He has an enthusiastic approach which releases confidence to him.“ - Previn’s attitude influence employees’. ~ NOTE: 1. Mark the first TWO (2) only. 2. Only award marks for responses that are quoted from the scenario. (2 x 1) (2) 2.5.2 Impact of democratic leadership style Positives/Advantages: - Employees participate in the decision making process v, so they feel empowered/positive. ~ - Staff gives a variety of ideas/inputs/feedback/viewpoints that can lead“ to innovation/improved production methods/increased sales. ~” - Clear/Two-way communication ensures group commitment to final decision(s) “ - Authority is delegated which can motivate/inspire workers “to be more productive. - Complex decisions can be made with inputs “from specialists/skilled workers. “ - Any other relevant answer related to the positive impact/advantages of the democratic leadership style on TS as a business. AND/OR Negatives/Disadvantages: - Incorrect decisions may be made’ if staff is inexperienced/not fully informed. ~” - Decision making may be time consuming “ because stakeholders have to be consulted. “ - Employees may feel discouraged ~ if their opinions/inputs are not considered. “ - The leader can rely too much on the input of the followers “and fail to make a final decision. “ - Not effective in times of crisis¥ when quick decisions need to be made. ~ - Some employees only pretend to participate in decision making “and their feedback may not always be accurate. - Any other relevant answer related to the negative impact/disadvantages of the democratic leadership style on TS as a business. Max (8) Copyright Reserved Please Turn Over

Downloaded from hlayiso.com Busineee Stidiac PO Preparatory examination 2020 2.6 Impact of the RSA retail savings bonds/Government retail bonds on investors Positives/ Advantages - Guaranteed returns, “as interest rate is fixed for the whole investment period. ~ - Interest rates are market related” and attract more investors. ~ - Interest can be received twice a year. “ - Interest is usually higher” than on fixed deposits. “ - Retail bonds are listed“ on the capital bond markets/on the JSE. ~ - Low risk/Safe investment, as it is invested with the South African Government“ which cannot be liquidated ~ - No charges/costs/commissions payable “on this type of investment. “ - Investment may be easily accessible, vas cash may be withdrawn after the first twelve months. ~” - Itis an affordable type of investment” for all levels of income earners including pensioners. ~ - Retail bonds are easily/conveniently obtained electronically ~/from any Post Office/directly from National Treasury. “ - Investors younger than 18 years ~/Minors may invest with the help of a legal guardian, which encourages saving from a young age. “ - Any other relevant answer related to the positive impact of RSA retail savings bonds / Government retail bonds AND/OR Negatives/ Disadvantages - Retail bonds cannot be ceded to banks “as security for obtaining loans. “ - Aminimum of R1 000 must be invested, “which may be difficult for some small investors to accumulate. - Retail bonds are not freely transferable “amongst investors. “ - Investors need to have valid SA identification ~/should be older than 18 years which may discourage foreigners/young people to invest. “ - Penalties are charged for early withdrawals, “if the savings is less than 12 months old. “¥ - Any other relevant answer related to the negative impact of RSA retail savings bonds / Governemeni retail bonds Max (8) BREAKDOWN OF MARKS QUESTION 2 | MARKS 2.1 4 2.2 2.3 2.4.1 2.4.2 2.4.3 2.5.1 i Copyright Reserved Please Turn Over NIN) SP pl

Busines Of :-o= 99 Downloaded from hlayiso.com Preparatory examination 2020 2.5.2 8 2.6 8 TOTAL 40 QUESTION 3: BUSINESS ROLES 3.1 3.2 Steps in problem-solving: - Identify the problem. ~ - Define the problem. ~ - Identify possible solutions to the problem. “ - Select the most appropriate alternative. ~ - Develop an action plan. ~ - Implement the suggested solution/action plan.“ ~ Monitor the implementation of the solution/action plan.“ - Evaluate the implemented solution. “ - Any other relevant answer related to the steps in problem-solving. NOTE: 1. Mark the first FOUR (4) only. 2. Steps may be in any order. 3. Award marks when different approaches in problem-solving are used. (4x1) (4) Ethical business practices Using fair advertising “ Clients and employees’ information are not disclosed/used for the benefit of the business. ~ Business deals are conducted openly. ~ Paying fair wages “ - Operating within the law ~“ - Ensuring that the environment is not polluted. ~ - Not engaging in illegal business practices” ~ Not using child labour ~ - Adopting codes of good ethical practice. ~ - Establishing corporative social responsibility initiatives. ~~ - Encouraging employees to adopt ethical behaviour. ” ~ Treating all employees equally “ - Shareholders and employees personal interest and business interest do not conflict with one another. - Any other relevant answer related to the ethical business practices f NOTE: Mark the first TWO (2) only. (2 x 1) (2) {| Copyright Reserved Please Turn Over

Business Stirice BO Downloaded from hlayiso.com Preparatory examination 2020 3.3. CORPORATE SOCIAL INVESTMENT 3.3.1 3.3.2 Examples of well-being from the scenario: - The owners have decided to invest in communities by donating office equipment to nearby schools. ~ - They also issued bursaries to best performing learners in grade 12.” (2x1) {2) NOTE: 1. Mark the first TWO (2) only. 2. Only award marks for responses that are quoted from the scenario. Impact of CSI on Moon Dealers / businesses Positives/Advantages ~ MD may attract experienced employees/increase the pool of skilled labour” which could increase productivity. “ - Positive/Improved image” as the business looks after employees/conducts itself in a responsible way. “ - May have a competitive advantagev’, resulting in good publicity/an improved reputation” - Promotes customer loyalty” resulting in more sales. W - CSI projects may be used as a marketing strategy” to promote their products. W - MD enjoys the goodwill/supportY of communities. ¥ - CSI projects promote teamwork” within businesses. - CSI helps to attract investors“ because of increased profits/income. “ - Gives MD tax advantages” such as tax reduction/-rebates. “ - The government is less likely to enforce issues through legislation” to businesses that voluntarily participate in CSI projects. “ - Employees feel as if they are making a differencev’ in working for the business.” - It helps to retain staff/lower staff turnoverY as employees’ health and safety are considered. Vv - Improves the health of its employees“ through focused CSI projects.” - MD can become more community-based” by working closely with the community to roll out skills development projects.” - Any other relevant answer related to the positive impact/advantages of CSI on MD as a business. AND/OR V/ Copyright Reserved Please Turn Over

Downloaded from hlayiso.com Business Chirac DO Preparatory examination 2020 Negatives/Disadvantages - MD may not be supported/Customers may not buy their products/services” resulting in a decrease in sales. Vv - Small and medium enterprises find it difficult” to implement CSI programmes. “ - Detailed reports must be drawn upv’, which can be time consuming. “ - Social spending reduces business/economic efficiency” which makes it less competitive. - Social involvement is funded from business profits” which could have been used to the benefit of customers/reduce prices.” - CSI activities distract business focus” from its core business functions.” - MD finds it difficulty to adhere to legislation governing CSI.” - It can increase financial risk”, as programmes cost money and may impact negatively on profits. ~ - It is difficult to accurately measurev the effectiveness of social investment.” - It is not easy to determine the exact needs of the communities”, which may result in fruitless expenditure on CSI.“ - Most managers are not trained/lack experienceY to handle social programmes.” - Employees may spend more time working on CSI projects” instead of focusing on their core duties. ¥ - Providing goods/services that meet the needs of consumers is”, according to some stakeholders, already socially responsible.” - Shareholders/Stakeholders may receive less dividends”, as some profits are spent on CSI.” - Some shareholders/stakeholders might withdraw their support from the businessv as they feel that social issues should be the government's responsibility.“ - Any other relevant answer related to the negative impact/disadvantages of CSI on MD as a business. Max (4) 3.4 Criteria for successful team performance Interpersonal attitudes and behaviour’ Vv - Members have a positive attitude of support and motivation towards each other. ¥ - Good/Sound interpersonal relationships will ensure job satisfaction/increase productivity of the team.” - Members are committed / passionate towards achieving a common goal/ objectives.“ - Team leader acknowledges/gives credit to members for positive contributions.” - Any other relevant answer related to interpersonal attitudes and behaviour as criteria for successful team performance. Criteria (2) Description (1) Sub max (3) ff Copyright Reserved Please Turn Over

Downloaded from hlayiso.com Business Stidies P2 Preparatory examination 2020 Shar. 2 - Shows loyalty/respect/trust towards team members despite differences. ¥ - Shows respect for the knowledge/skills of other members. ” - Perform team tasks with integrity/pursuing responsibility/meeting team deadlines with necessary commitment to team goals. - Any other relevant answer related to shared values/mutual trust and support as criteria for successful team performance. Criteria (2) Description (1) Sub max (3) Communicationy Vv - A clear set of processes/procedures for team work ensures that every team member understands his/her role.” - Efficient’Good communication between team members may result in quick decisions.¥ - Quality feedback improves the morale of the team. ~ - Open/Honest discussions lead to effective solutions of problems. ~ - Continuous review of team progress ensures that team members can rectify mistakes/act pro-actively to ensure that goals/targets are reached.” - Any other relevant answer related to communication as criteria for successful team performance. Criteria (2) Description (1) Sub max (3) Co-operation/Collaborationy Y - Clearly defined realistic goals are set, so that all members know exactly what is to be accomplished.” - Willingness to co-operate as a unit to achieve team objectives. ¥ - Co-operate with management to achieve team/business objectives.” - Agree on methods/ways to get the job done effectively without wasting time on conflict resolution. ” - All members take part in decision making. v - A balanced composition of skills/knowledge/experience/expertise ensures that teams achieve their objectives.“ - Any other relevant answer related to co-operation/collaboration as criteria for successful team performance. Criteria (2) Description (1) Sub max (3) Max (6) NOTE: 1. Mark the first TWO (2) only. 2. Award TWO marks for the criteria if is integrated in the description. f/ Copyright Reserved Please Turn Over

Downloaded from hlayiso.com Business Studies P2 Preparatory examination 2020 PROBLEM SOLVING MOTIVATION TECHNIQUE 1. BrainstormingYyY Employees were requested to suggest new ideas in a large group without working individually.” 2. Force-field analysis” “ The management of CT evaluated the advantages and disadvantages of each idea.“ Sub max (4) Sub max (2) Max (6) NOTE: 1. Award marks for the problem solving technique even if the motivation is incomplete 2. Do not award marks for the motivation if the problem solving techniques were incorrectly identified. 3.6 Correct procedure to deal with grievances in the workplace - An aggrieved employee must verbally report the incident/grievancev’ to his/ her supervisor/manager. “ - Supervisor/ Manager need to resolve the issuev within 3 to 5 working days. “ - Should the employee and supervisor not be able to resolve the grievancev,, the employee may take it to the next level of management. “ -The employee may move to a more formal process” where the grievance must be lodged in writing/completes a business grievance form. “ - He/she must receive a written reply” in response to the written grievance. - A grievance hearing/meeting must be held with all relevant parties present.” - Minutes of the meeting must be recorded” and any resolution passed must be recorded on the formal grievance form. “ - Should the employee not be satisfied, then he/she could refer the matter to the highest level of management. “ - Minutes of this meeting should be filed/recordedY and the outcome/ decision must be recorded on the formal grievance form. “ - Should the employee still not be satisfied; he/she may refer the matter’to the CCMA. ¥ ~ If the employee is still not satisfied, he/she may refer the matter” to Labour Appeals Court who will make a final decision on the matter.” - Any other relevant answer related to the correct procedure to deal with grievances in the workplace. Max (8) NOTE: Accept the procedure in any order. Copyright Reserved Please Turn Over

Downloaded from hlayiso.com Business Stidiae DD Preparatory examination 2020 3.7 eye ae See eee Crees Gas simnaices vrcative thinking in the workplace ~ Businesses must emphasise the importance of creative thinking to ensure that all staff know that their ideas will be heard. “” - Encourage staff to come up with new ideas/opinions/solutions. Vv” - Make time for brainstorming sessions to generate new ideas, e.g. regular workshops/follow up sessions to build on one another's ideas.” ” - Place suggestion boxes around the workplace and keep communication channels open for new ideas.” “ - Businesses should train staff in innovative techniques/creative problem solving skills/mind-mapping/lateral thinking. vv - Encourage job swops within the organisation/studying how other businesses are doing things.” ~ - Encourage alternative ways of working/doing things/Encourage a spirit of play and experimentation.v ” - Respond enthusiastically to all ideas and never let anyone feel less important.“ “” - Reward creativity with reward schemes for teams/individuals that come up with creative ideas. Vv - Provide a working environment conducive to creativity, free from distractions. VW” - Any other relevant answer related to ways in which businesses could create an environment that stimulates creative thinking in the workplace. NOTE: The emphasis is on ‘ways businesses could create an environment that stimulates creative thinking’ not advantages. Max = (8) [40] BREAKDOWN OF MARKS QUESTION 3 MARKS 3.1 4 3.2 2 3.3.1 2 3.3.2 4 3.4 6 3.5 6 3.6 8 3.7 8 TOTAL 40 WV Copyright Reserved Please Turn Over

Downloaded from hlayiso.com Businese Stiriae DF Preparatory examination 2020 QUE ..2.. .. ne ee eee eee ee BUSINESS VENTURE 4.1 Types of graphs: - Line graph ¥ - Pie graph ¥ - Bar charts - Histogram ¥ - Scatter graphs “ - Any other relevant answer related to the types of graphs (4 x 1) (4) NOTE: Mark the first FOUR (4) only. 4.2 Functions of the JSE: - Gives opportunities to financial institutions such as insurance companies to invest their funds in shares. Vv“ ~ Serves as a barometer/indicator of economic conditions in South Africa “¥ - Keeps investors informed on share prices by publishing the share prices daily.v ¥ - Acts as a link between investors and public companies. v “” - Shares are valued and assessed by experts. VW - Small investors are invited to take part in the economy of the country through the buying/selling of shares. Vv ~ Venture capital market is made available on the open market. VW - Orderly market for securities serves as a disciplined market for securities. “VY - Encourages new investments. VY - Mobilises the funds of insurance companies and other institutions.“ ” - Raises primary capital. “vv - Regulates the market for dealing with shares. vv - Plans, researches and advises on investment possibilities. VW - Ensures that the market operates in a transparent manner. VY - Provides protection for investors. Vv” - Encourages short-term investment. Vv” - Facilitates electronic trading of shares/STRATE. v¥ - Any other relevant answer related to the functions of JSE Max (8) Copyright Reserved Please Turn Over

Downloaded from hlayiso.com Businese Stidiae DD Preparatory examination 2020 4.3 4.3.1 Return on investment: - Refers to income from the investment, Vv namely interest/dividends/increased capital growth on the original amount invested. “ - High risk investments yield higher returns. “ - Generally, there will be a direct link” between risk and return. “ - The return should be expressed as net after-tax gains von the investment.v - Returns can be in the form of capital gains” where the asset appreciates in value over time. - Any olher relevant answer related lo relurn on investment Max (4) 4.3.2. Liquidity - An amount could be invested in a type of investment that can easilyW be converted to cash. Vv - It is used to describe the ease and speed with which investors can convert an investment into cash. ¥ - Example: an investment in a savings account/unit trust will be easier to convert into cashv than an investment in a fixed deposit which is usually deposited for a fixed period of time. ¥ - Any other relevant answer related to the liquidity Max (4) BUSINESS ROLES 4.4 Stages of team development: 4.4.1 StormingvY 4.4.2. Performing stage/Working as a team towards a goalv ¥ 4.4.3 FormingvY (6) 4 Copyright Reserved Please Turn Over

Downloaded from hlayiso.com Business Studies P2 Preparatory examination 2020 4.5. Ways in which businesses could contribute time and effort in improving the well-being of employees: - Pay fair wages/salaries to the workers” based on the nature of their work/ the prevailing economic conditions in the market.” - Pay fair bonuses, based on business earnings”, as acknowledgement for hard work and commitment.~ - Offer financial assistance in the case of any hardshipY caused by unexpected medical costs. ¥ - Working conditions should include safety/medical/canteen facilities/ benefits” like housing/leave/ielirementy’,, etc. ~ Offer annual physical/medical assessments” to workers.” - Make trauma debriefing/counselling/assistance available to any employeeY who requires these services. V - Offer support programmes for employees” infected and affected by HIV/Aids.” - Start a nutritional programmev so that employees can enjoy one meal per day to keep them in a healthy condition.” - Encourage employees to stay fit and healthy by getting them involved in health activities” to minimise stress/substance abuse/obesity.” - Provide recreational facilities for employees. ~ - Provide for employees' participation in decision making” that affects them.” - Allow flexible working hours to enhance productivity. “ - Make childcare facilities availableY on the premises for working mothers in the business.” - Give time to staff to get involved in projects they choosev /Allow staff to use some of the working hours to participate in the projects of their choice. VW - Provide transport for employees who work unusually long hours. “ - Establish coaching and mentoring programmesv for junior employees. “ - Conduct team-building sessions to improve employees' morale. - Encourage employees to attend capacity-buildingY workshops/training programmes/staff- development programmes/team-development programmes. ~ - Any other relevant answer related to ways in which businesses could contribute time and effort in improving to the well-being of employees. Max (8) 4.6.1 Unprofessional business practices: ~ He is using the company’s credit card for personal use.” - He also takes extended lunch breaks.” (2 x 1) (2) NOTE: 1. Mark the first TWO examples only. 2. Do not allocate marks for responses that are not quoted from the scenario. IV Copyright Reserved Please Turn Over

Downloaded from hlayiso.com Business Studies P2 Preparatory examination 2020 4.6.2 Strategies to deal with unprofessional behaviour identified In QUESTION 4.6.1 Unauthorised use of workplace funds and resources - Conduct regular audits. Vv“ - Identify risk areas/ vulnerable areasv ¥ - Limit the number of employees having access to business funds/assets. VW - Implement/Introduce fraud prevention strategies. vv - Educate employees about the impact of fraud. “~v - Fraud prevention should be a collective responsibility of business and workers. Vv ¥ - Clear policies should be in place so that employees are aware of what is considered to be fraud. VY - Set up systems in the organisation for the reporting of fraud and corruption. “~ - Any other relevant answer related to strategies to deal with unauthorised of workplace funds and resources Sub-max = (2) Abuse of work time - Speak directly to those employees who abuse work time. “Vv - Code of conduct/ethics should contain clear rules about abuse of work time. Vv” - Conduct training on the contents of the code of conduct/ethics. VY - Code of conduct/ethics should be signed by all employees so that they are aware of its contents. Vv - Monitor employees to ensure that tasks are completed. vv - Structure working hours in such a way that employees have free/flexible time for personal matters. Vv” - Create a culture of responsibility/strengthen team spirit in order for all employees to feel responsible for what has to be achievedv¥ - Any other relevant answer related to the strategies to deal with abuse of work time Sub-max = (2) Max (4) [40] BREAKDOWN OF MARKS QUESTION 4 MARKS 41 4 4.2 8 4.3.1 4 4.3.2 4 44 6 45 8 4.6.1 2 4.6.2 4 TOTAL 40 TOTAL SECTION B: [80] Copyright Reserved Please Tum Over

Business Studies P2 Downloaded from hlayiso.com Preparatory examination 2020 SECTION C Mark the FIRST answer only. QUESTION 5: BUSINESS VENTURES (PRESENTATION AND DATA RESPONSE) 5.1 5.2 5.3 Introduction - Presentation of data and information forms a critical part of the work of managers and supervisors in any business. W - Presenters can learn good presentation skills to enable them to present more confidentiality. “ - Good presenters prepare well for presentations and include relevant visual aids to be used during actual presentation such as PowerPoint slide, Overhead Projector, handouts and etc. ¥ - For next presentation, areas of improvement must be identified for future in order to update/keep information relevant. “ - Any other relevant introduction related to the preparation of presentation/ effectiveness of Power-point and Handouts / responding to questions in a non-aggressive and professional manner / areas for improvement for future presentation. Any (2x1) (2) Factors that should be considered when preparing for a presentation. - List the objectives and main points of the presentation. Vv - Capture main aims in the opening statement of the presentation. Vv” - Information presented should be relevant and accurate. Vv - Be fully conversant with the content of the presentation. vv - Prepare a rough draft of the presentation with a logical structure that includes an introduction, body and conclusion. VW” - In conclusion, summarise the key facts and how it relates to the objectives/ shows that all aspects have been addressed. vv - Any other relevant answer related to the factors that should be considered when preparing for a presentation Max (12) The effectiveness of the following visual aids: e PowerPoint slides Advantages: - Easy to combinev with sound/video clips ¥ - Video clips provide variety” and capture the attention of the audience. v - Graphic programmes have the capacity to convey ideas and support what the presenter saysY - Simple, less cluttered slides“ may capture the interest of the audience” - Slides can enhance facts” and summarise information” - Any other relevant answer related to the positive effect of power point presentation as a visual aid Copyright Reserved Please Turn Over /

Downloaded fram hlayiso.¢o Business Studies P2 reparatory examination 2020 AND /OR Disadvantages: - Unable to show slides” without electricity/data projector. ¥ - Less effectivev to people with visual impairments. ¥ - Simply reading off slides” makes a presentation boring / meaningless” - Any other relevant answer related to the negative effect of a PowerPoint presentation as a visual aid Sub max = (6) Handouts Advantages: ~ Meaningful hand-outs may be handed out at the start of the presentation” to attract attention. ¥ - Copies of hand-outs can be distributed at the end of the presentation” as a reminder of the key facts. “ - Extra information e.g. contact details, price lists may be handed out” to promote the services of the business” - It ls easy to update handouts” with recent information or developments” - Any other relevant answer related to the positive effect of handouts as a visual aid AND/ OR Disadvantages: - Handing out material at the start of the presentation” may distract the audience. “ ~ Some details might be lost/omittedv’ as it only summarises key information. “ - Printed material is expensive’ and it is easy to lose hard copiesY - Increase the risk of unauthorised duplication” / use of confidential information” - Any other relevant answer related to the negative effect of handouts as a visual aid Sub-max = (6) Max (12) 5.4 Responding to questions about the presentation in a non-aggressive and professional manner - The presenter should stand” throughout the feedback session’ - Be polite / courteous Y when responding to questions” - Ensure that each question/ comment is clearly understood before responding/ rephrase questions if uncertain’ - The presenter should first listen” and then respondY - Feedback should be done soon after the question has been askedV or after the session has endedY - Be direct/ honest/ sincere” when responding to questionsY - Use simple language” to support the examples used in the presentation” - Keep answers short” and simple” / - Always address the question “ and not the person’ A Copyright Reserved Please Turn Over

Business Studies P2 5.5 5.6 Downloaded frgm hlayiso.gom Teparatory examination 2020 astions in a non-aggressive and professional manner Max (12) Areas for improvement of the next or a future presentation. - Revise objectives that were not achieved. VW - Use humour¥ appropriately. Vv“ - Always be prepared to update/keep information relevant. Vv“ - Reflect on any problem/criticism and avoid it in future presentationsv - Any information received as feedback from a presentation should be analysed and where relevant, used to update/amend the presentation. YY - Reflect on the time/length of the presentation to add/remove content. VW” - Increase/Decrease the use of visual aids or replace/remove aids that did not work well. “~% - Reflect on the logical flow of the format/slides/application of visual aids. VW” - Any other relevant answer related to the areas for improvement of the next or a future presentation Max (10) Conclusion - Communicating business related information to other stakeholders provides them with the information to make strategic, tactical and operational decisions. vv ~ It should be very clear as to what exactly the presenter wants to pronounce in his or her presentation. vw - Presenters must be professional when handling feedback from audience by showing confidence and good listening skills. VW” - Any other relevant conclusion related to the to the preparation of presentation/ / effectiveness of PowerPoint and handouts presentation as a visual aid / responding to questions in a non-aggressive and professional manner / areas of improvement for the next presentation Any (1x2) (2) J Copyright Reserved Please Turn Over

Business Studies P2 QUESTION 5: BREAKDOWN OF MARK ALLOCATION Downloaded fram hlayiso.¢o reparatory examination 2020 DETAILS MAXIMUM TOTAL Introduction 2 Factors that should be considered when preparing for a 12 presentation. The effectiveness of the following visual aids: PowerPoint slides 12 Max Handouts 32 Responding to questions in a non-aggressive and 12 professional manner Areas for improvement 10 Conclusion 2 INSIGHT Layout 2 Analysis/Interpretation 2 8 Synthesis 2 Originality/Examples 2 TOTAL MARKS 40 LASO — For each component: Allocate 2 marks if all requirements are met. Allocate 1 mark if only some of the requirements are met. Allocate 0 marks where requirements are not met at all. Copyright Reserved A Please Turn Over

Business sucies 2 +49 DOWNloaded frgm hlayiso.go ry examination 2020 QUESTION 6: BUSINESS ROLES (HUMAN RIGHTS, INCLUSIVITY AND ENVIRONMENTAL ISSUES) 6.1. Introduction - Business owners should cater for inclusivity in all their management levels on the basis of gender/age/race/ language/disabilityY “ - Diversity issues like poverty, gender and inequality must be integrated into business culture of doing things as well as systems and processes of conducting business. Vv“ - Besides the existence of different pieces of legislation, business on their own must come up with ways to protect the environment and promote human health in the workplacev ¥ - To benefit from creativity and innovation from diverse workforce, business management must promote cultural rights in the workplace. VW - Any other relevant answer related to meaning of diversity/ dealing with the Poverty/ gender/ inequality as diversity issues/ promotion of cultural rights in the workplace / ways to protect the environment and promote human health in the workplace Any (2 x 1) (2) 6.2 The meaning of diversity in the business. - Diversity refers to the variety of people employedY based on age/race/gender/ ethnic groups/disabilities/material wealth/personalities/how employees see themselves and others. “ - Businesses employ peopiev from different cultural backgrounds. ” - Businesses should have systemsv in place to support diversity issues. ¥ - No discriminationY on grounds of gender in the workplace. ” - Promotes equal opportunity” and fair treatment in the workplace. v - Any other relevant answer related to the meaning of diversity in businesses Max (8) 6.3 Dealing with the following diversity issues in the workplace: Poverty: - Businesses should employ people from differentV socio-economic backgrounds/ status. V - Give previously disadvantaged individuals a chancev to be educated by incorporating” - Introduce Adult Basic Education and Training (ABET) V’ into training programmes of the business. ¥ - Train all employees” so that they can be able to deal with retrenchment.v - Reward employees for services well-rendered. - Ensure that the prices of products are affordablev for the identified consumer market. ¥ - Sponsor learnerships for unemployed people”/use grants received from SETAs to train more unemployed peopie from local communities.” - Train some unemployed people” from local communities as part of a business's CSI projects. ” - Offer subsidised meals~/canteen facilities on the premises. v - Supply free uniforms” to employees for safety purposes. “ ~ Any other relevant answer related to dealing with poverty in the workplace Sub-max (6) . Copyright Reserved Please Turn Over

Business sudiese2 +DOWwnloaded frgm hlayiso.¢ol ry exarnination 2020 Gender: - Males and females should be offeredv equal employment opportunities. v - Business directors should promote both men and women~ in managerial positions. W - Women should be employed” to comply with EEA. “” - Targets may be set for gender equity” in the business. “ ~ New appointments” should be based on skills and ability. v - Introduce affirmative action” by ensuring that male and female employees are remunerated fairly/equally. “ - Any other relevant answer related to dealing with gender in the workplace Sub- max (6) Inequality: - Implement equal opportunity policies” when appointing new staff. v - Equal opportunities should be considered” when promoting staff. ” - Implement Y an Employment Equity Plan for the business. ” ~- Promotes the implementation of affirmative action measures” to redress the imbalances in employment. ¥ - Provides all employees with an equal opportunityy to be selected/appointed/ promoted in a position. - Any other relevant answer related to dealing with inequality in the workplace Sub-max (6) MAX= (18) 6.4 Promotion of cultural rights in the workplace - Provide the environment in which employees are free to use their own language when interacting with others during their free time. vv ~ Encourage employees to participate in cultural activities. Vv - Allow employees to provide solutions to challenges from their own cultural perspective. Vv - Regular cultural information sessions will help employees to respect each other's culture in the workplace. ¥¥ ~- Make provision for different cultures, such as food served in the canteen/ entertainment at staff functions. Vv“ - Employ people from various cultural backgrounds. ¥Y” - Employees should be trained on cultural tolerance. Vv - Any other relevant answer related to promote cultural rights in the workplace MAX= (12) } Copyright Reserved Piease Turn Over

Business StuiiesP2 DOWwnloaded frgm hlayisO.GQM,, examination 3020 6.5 Ways in which businesses could protect the environment and promote human health in the workplace - Laws and regulations should be adhered to so that profits are not generated at the expense of the environment. vv - Pollution and other environmental issues should always be considered in all business activities, e.g. safe disposal of waste/dumping of toxic waste, etc. Vv - Become involved in environmental awareness programmes. ¥ “ ~ The environment can be protected by altering production techniques in favour of cleaner and greener technologies. v~” - Water for human consumption should be tested before it is used. V” - Promote nature conservation by looking after natural resources. VW - Minimise pollution, by re-using, reducing and recycling. vv - Reduce consumption of goods/services which are environmentally unfriendly. “” ~ Register/Engage with recognised institutions/bodies that promote green peacev’v. - Physical working conditions should always be worker friendly, safe and promote occupational health. vv” - Physical working conditions, e.g. adequate lighting/ventilation should be available and functional. “~~ - Machines must be serviced/maintained regularly. VW - Educate people about hygiene issues. Vv” - Encourage employees to do regular health checks Vv - Any other relevant answer related to protection of the environment and promotion of human health in the workplace NOTE: (The focus should be on how the businesses protects the environment and promote human health in the workplace) MAX (8) 6.6 Conclusion - Business people must make sure that no one is excluded on the basis of gender/age/race/ language/disability. VW” - Environmental issues should be prioritised where preservation of clean/safe/ sustainable environment are part of business policies. vv” - The rights of all human beings irrespective of their gender/race/nationality or any other status must be observed by the business for its own success. VW - Besides a right to participate in cultural activities and events of your choice, business should consider economic rights of its employees to create harmony in the workplace. VW” - Any other relevant answer related to meaning of diversity/ dealing with the Poverty/ gender/ inequality as diversity issues/ promotion of cultural rights in the workplace / ways to protect the environment and promote human health in the workplace Any (1x2) (2) [40] Copyright Reserved Please Turn Over

Business Studies P2 QUESTION 6: BREAKDOWN OF MARK ALLOCATION Downloaded fram hlayiso.GQmM, ecaninaton 2020 DETAILS MAXIMUM TOTAL Introduction 2 meaning of diversity in the business 8 Dealing with the following diversity issues in the workplace: O Poverty 18 O Gender Max O Inequality 32 Promotion of cultural rights in the workplace 12 Ways in which businesses could protect the environment and promote human health in the workplace 8 Conclusion 2 INSIGHT Layout 2 Analysis/interpretation 2 8 Synthesis 2 Originality/Examples 2 TOTAL MARKS 40 LASO - For each component: Allocate 2 marks if all requirements are met. Allocate 1 mark if only some of the requirements are met. Allocate 0 marks where requirements are not met at all. Copyright Reserved jf Please Turn Over