Business Studies Grade 12 KZN June 2018 Question Paper

Downloaded from hlayiso.com Education KwaZulu-Natal Department of Education REPUBLIC OF SOUTH AFRICA i FIONN se: SENIOR CERT | GRADE 12 7 BUSINESS STUDIES 1 ; COMMON TEST " | " JUNE 2018 ” MARKS: 300 TIME: 3 hours N.B. This question paper consists of 13 pages including this page. | Copyright Reserved Please Turn Over

Downloaded from hlayiso.com Business Studies 2 June 2018 Common Test NSC INSTRUCTIONS AND INFORMATION Read the following instructions carefully before answering the questions. 1. This question paper consists of THREE sections and covers all broad topics. SECTION A: COMPULSORY SECTION B: Consists of FOUR questions. Answer any THREE of the FOUR questions in this section. SECTION C: Consists of THREE questions. Answer any TWO of the three questions in this section. 2. Read the instructions for each question carefully and take particular note of what is required. 3: Number the answers correctly according to the numbering system used in this question paper. 4. Except where other instructions are given, answers must be written in full sentences. 5. Use the mark allocation and the nature of each question to determine the length of an answer. 6. Use the table below as a guide for marks and time allocation when answering each question. SECTION QUESTION | MARKS TIME A: Objective type questions . COMPULSORY 1 40 30 minutes B: FOUR directlindirect type £0 9'minutes - 3 60 30 minutes questions (CHOICE: Answer 60 30 mi any THREE) 4 minutes 5 60 30 minutes 6 40 30 minutes C: Three essay type questions 7 40 30 minutes (CHOICE: Answer any TWO) 8 40 30 minutes TOTAL: 300 180 minutes re Begin the answer to EACH question on a NEW page, for example QUESTION 1 — new page, QUESTION 2 — new page, et cetera. 8. Non-programmable calculator may be used. 9. Write neatly and legibly. Copyright Reserved Please Turn Over

Business Studies Downloaded from hlayiso.com June 2018 Common Test NSC SECTION A: (COMPULSORY) QUESTION 1: MULTIPLE CHOICE 1.1 Each of the following statements / questions is followed by four options, only ONE of which is correct. Choose the correct option and indicate this by placing the letter of the alphabet that corresponds to it next to the number. For example: 1.11 E. 1.1.1 Itis aimed at enhancing the knowledge and the abilities of the individuals to improve productivity in their areas of work. DUOU> Labour Relations Plan Skills Development Levy Human Resources Development Plan National Skills Development Strategy 1.1.2. When Mayfield dairy farm takes over Creamy cheese factory........ integration was applied. QUOU> horizontal vertical forward vertical backward conglomerate 1.1.3 This leadership style can be applied when workers have the necessary experience to execute their tasks. 00OuU> Situational leadership Laissez-faire leadership Transformational leadership Transactional leadership 1.1.4 In this team dynamics theory the following three categories gets used; cerebral, action and people. A B Cc D A B Cc D Copyright Reserved Margerison-McCann profiles Belbin role Jungian Group consensus means valuing each other regardless of status, culture or disability. Discrimination Leadership Diversity Inclusivity Please Turn Over

Downloaded from hlayiso.com Business Studies 4 June 2018 Common Test NSC 1.1.6 deal(s) with the evaluation of employees in the workplace with a view to an increase in their wages and salaries. A Staff development programmes B Counselling Cc Performance appraisal D Team-building exercises 4.1.7 An example of unprofessional and unethical behaviour is ... selling second-hand goods as new. employing unskilled workers. increasing prices in line with competitors. finding a substitute for the competitor's product. jwkons >= 1.1.8 Boxer Superstore is not only concerned about their financial position, but also about their social and environmental successes. Therefore they report on their ... performance profitability social Porter's Five Forces triple bottom line whens 2 4.1.9 A human resources activity where the knowledge and skills of the employee is matched with his/her position: Interview Induction Placement Screening uUoOWwD 4.1.10 Quality circles usually form part of the ... TQM element. continuous improvements of processes and systems. top management involvement. teamwork. monitoring and evaluation of quality processes. GDOWD (10 x 2) (20) Copyright Reserved Please Turn Over

Business Studies Downloaded from hlayiso.com NSC June 2018 Common Test 1.2. Choose the correct word(s) from the list below. Write only the word(s) next to the question number (1.2.1 — 1.2.5) in the ANSWER BOOK. ethics; professionalism, quality assurance; quality control; secondary; tertiary; market development; market penetration; autocratic; bureaucratic 1.2.1 1.2.2 1.2.3 1.2.4 1.2.5 Selling existing products in new markets. Carried out during and after production process to ensure required standards have been met. Includes guidelines on employees appearance, communication and responsibility. A leadership style that makes a decision without consultation. Banks and insurance brokers that provide financial services form part of the ... sector. (5 x 2) (10) 1.3. Choose a description from COLUMN B that matches a term/Act in COLUMN A. Write only the letter (A-E) next to the question number (1.3.1 — 1.3.5) in the ANSWER BOOK. For Example: 1.2.6 F COLUMN A COLUMN B A. Applicable to businesses that offer 1.3.1 | National Credit Act : f goods/services on credit 43.9 | Job specification B. Various alternatives are considered -_ P before choosing the best one 1.3.3 | Teamwork C. No interpersonal relationship 7 D. Describes the minimum skills and 1.3.4 | Piecemeal rnon qualification 1.3.8 | Decision making E. Alternative solutions are generated and critically evaluated FFs Workers are paid according to the items/units produced G. Achieves greater output through synergy. H. Describes the duties and responsibilities of the job. | Workers are paid according to the time they spend at work. J. Applicable to all businesses that sell goods and services. (5 x 2) (10) TOTAL SECTION A: 40 Copyright Reserved Please Turn Over

Downloaded from hlayiso.com Business Studies 6 June 2018 Common Test NSC SECTION B: (COMPULSORY) Answer ANY THREE questions from this section. Clearly indicate the QUESTION NUMBER of each chosen question. The answer to EACH question must start on a NEW page, for example QUESTION 2 on a NEW page, QUESTION 3 on a NEW page, et cetera. QUESTION 2: BUSINESS ENVIRONMENT 2.1 List THREE types of defensive strategies. (3) 2.2 Describe the steps in evaluating a strategy. (10) 2.3. Read the scenario below and answer the questions that follow. lsidingo Construction (IC) Isidingo Construction is a company based _ in Umlazi. Jabu, an employee fell off the scaffold and injured himself while on duty. IC paid Jabu R2500 and advised him not to report the injury as all its — — employees were not registered with the Compensation Fund. “The business has not reported many accidents. 2.3.1 Name the Act that applies to Jabu’s injury. Motivate your answer by quoting from the scenario above. (3) 2.3.2 Identify FOUR actions that are regarded as non-compliant to the Act identified in QUESTION 2.3.1. (4) 2.3.3 Elaborate on the impact of the Act identified in QUESTION 2.3.1 on employees. (8) 2.4 Qutline FIVE provisions of the Basic of Conditions of Employment Act (BCEA), 1997 (Act 75 of 1997). (5) 2.5 Describe the role of SETAs. (10) Copyright Reserved Please Turn Over

Business Studies Copyright Reserved Downloaded from hlayiso.com NSC Read the scenario and answer the questions that follow. Nalini’s Interior Design (NID) NID specialises in home decorating. Even though she charges high prices for her services, she has many customers from rich suburbs because of her unique designs. It was easy to register her business as there were no legal requirements. She only needed a trading license and a small amount of capital to commence with her business. NID buys her material from Grace Textiles, who is the only supplier of interior decorating material in the area. Exquisite Home Décor operates in the same area and offers similar services at reasonable prices June 2018 Common Test 2.6.1 Identify the sector in which NID operates. Motivate your answer by quoting from the scenario. 2.6.2 Name TWO other business sectors. 2.6.3 Analyse the environment in which NID operates using the Porter's Five Forces model. Please Turn Over

Downloaded from hlayiso.com Business Studies 8 June 2018 Common Test NSC QUESTION 3: BUSINESS ROLES 3.1 3.2 3.3 3.4 3.5 Name any THREE stages of team development. Explain the advantages of creative thinking in the workplace. Read the scenario below and answer the questions that follow. (3) (6) LIVERPOOL SPORTS CLUB (LSC) ethical manner. Jurgen Klopp, the owner of Liverpool Sports Club, does not record all the transactions of his business as required by South African Revenue Services. He was criticised for not conducting his business in a professional, responsible and 3.3.1. Identify the unethical business practice in the scenario above. Motivate your answer by quoting from the scenario. 3.3.2. Name any FOUR other unethical business practices. 3.3.3 Recommend THREE ways in which LSC should conduct business professionally, responsibly and ethically. Describe THREE criteria for successful teams. Explain the differences between ethics and professionalism. Copyright Reserved (3) Please Turn Over

Downloaded from hlayiso.com Business Studies 9 June 2018 Common Test NSC 3.6 Read the scenario below and answer the questions that follow. EMPIRE TRAVEL AND TOURS (ETAT) ETAT is a travel agency that offers transport and accommodation bookings for international sporting teams. They noticed that more teams are arranging their own bookings and are concerned that they will be out of business soon. The management of ETAT decided to request a group of business experts to complete questionnaires to help solve their problem. 3.6.1 Identify the problem-solving technique used by ETAT to solve their problem. Motivate your answer. (3) 3.6.2 Explain to ETAT the advantages of the problem-solving technique identified in QUESTION 3.6.1. (6) 3.7 Discuss the benefits of diversity in the workplace. (6) 3.8 | Suggest ways in which the businesses can deal with the following diversity issues in the workplace: 3.8.1 Age (4) 3.8.2. Disability (4) [60] Copyright Reserved Please Turn Over

Business Studies Downloaded, from hlayiso.cor NSC QUESTION 4: BUSINESS OPERATIONS 4.1 4.2 4.3 44 45 46 Copyright Reserved Read the scenario below and answer the questions that follow. GLEN ENTERPRISE (GE) The human resource manager of GE identified that the company lacks qualified employees with the necessary skills to perform their duties. She placed an advert in the local newspaper to find suitable candidates. 4.1.1 Identify TWO human resource activities referred to in the scenario above. (2) 4.1.2 Explain the selection procedure to be followed by GE to find the most suitable candidate. (8) 4.1.3 Outline the advantages of external recruitment. (8) Read the scenario below and answer the questions that follow. LUCKY’S PLUMBING SERVICES (LPS) Lucky has five employees working at Lucky's Plumbing Services. The plumbers earn a salary with medical aid and cellphone allowances. 4.2.1 |dentify TWO types of fringe benefits mentioned in the scenario above. (2) 4.2.2 Discuss the impact of fringe benefits on the business. (8) Explain the impact of the Employment Equity Act on the human resources function when making new appointments. (6) Read the statement below and answer the questions that follow Quality is a very important part of any business, whether it is in the trading, manufacturing or services sector. Suggest quality indicators in the following business functions: 4.4.1 Administration (6) 4.4.2 Marketing (6) Analyse the importance of quality circles in total quality management system (TQM). (8) Advise businesses on how continuous improvement to processes and systems cycle (PDCA) can improve the quality of products and services. (6) [60] 018 Common Test Please Turn Over

Downloaded from hlayiso.com Business Studies 11 June 2018 Common Test NSC QUESTION 5: MISCELLANEOUS BUSINESS ENVIRONMENT 51 Outline how the strategic management process can be applied by businesses. (6) 5.2 Distinguish between BEE and BBBEEE. (8) BUSINESS VENTURES 5.3 Distinguish between management and leadership. (8) 5.4 Explain the situational leadership theory (8) BUSINESS ROLES 5.5 Describe the correct procedure to deal with grievances in the workplace. (8) 5.6 Suggest ways in which a business can create an environment that promotes creative thinking. (8) BUSINESS OPERATIONS 5.7 Mention TWO details of an employment contract. (4) 5.8 Explain the benefits of an induction programme on businesses (6) 5.9 Discuss the impact of Total Quality Management if it is poorly implemented by businesses. (6) [60] TOTAL SECTION B: 180 Copyright Reserved Please Turn Over

Downloaded from hlayiso.com, .,, .- mentee NSC Business Studies SECTION C Answer ANY TWO questions. NOTE: Clearly indicate the QUESTION NUMBER of the chosen question. The answer to EACH question must start on a NEW page, for example QUESTION 6 on a NEW page, QUESTION 7 on a NEW page, et cetera. QUESTION 6: BUSINESS ENVIRONMENT (LEGISLATION) The Labour Relations Act (LRA) (No. 66 of 1995) is a South African legislation that aims to promote economic development, social justice, labour peace and democracy in the workplace. With reference to the above statement: e Name the rights of employees and employers as specified in the Labour Relations Act. e Discuss the purpose of the Labour Relations Act. e Explain actions which may be regarded as discriminatory by this Act. e Analyse the impact of this Act on businesses. [40] QUESTION 7: BUSINESS ROLES FAST AND FURIOUS SPORTS CARS (FFSC) FFSC is a well-established car sales business. FFSC wants to improve their image, and contribute towards the well-being of the community and the environment by focussing on social responsibility. FFSC contacted you as a business advisor to assist them with their corporate social responsibility (CSR) and corporate social investment (CSI) challenges. Your advice must include the following: e Elaborate on the meaning of CSR and CSI. e Explain the relationship between CSR and triple bottom line. e Evaluate the impact of CSR on businesses e Suggest FIVE practical ways in which FFSC’s Corporate Social Investment (CSI) projects can contribute to the community. [40] Copyright Reserved Please Turn Over

Downloaded from hlayiso.com Business Studies 13 June 2018 Common Test NSC QUESTION 8 BUSINESS OPERATIONS Quality management is a systematic way of guaranteeing that all activities within an organisation happen the way they are planned. It is about efficiency, productivity and long term success. With reference to the above statement: e State the benefits that a business may enjoy when implementing a good quality management system e Describe the advantages of monitoring and evaluating quality processes as a TQM element. e Evaluate the impact of the following elements of Total Quality Management on large business: - Adequate financing and capacity - Total client satisfaction/Total customer satisfaction - Continuous improvement to systems and processes e Suggest ways in which businesses can reduce the cost of quality the through TQM. [40] TOTAL SECTION C: 80 GRAND TOTAL: 300 Copyright Reserved

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