Business Studies Grade 12 KZN June 2017 Question Paper

Education KwaZulu-Natal Department of Education REPUBLIC OF SOUTH AFRICA BUSINESS STUDIES COMMON TEST JUNE 2017 NATIONAL SENIOR CERTIFICATE | GRADE 12 MARKS: 300 TIME: 3 hours N.B. This question paper consists of 19 pages including this page. Copyright Reserved : Please Turn Over RE sa

Downloaded from hlayiso.com, NSC Business Studies une 2017 Common Test INSTRUCTIONS AND INFORMATION Read the following instructions carefully before answering the questions. 1. This question paper consists of THREE sections and covers all broad topics. SECTION A: COMPULSORY SECTION B: Consists of FOUR questions. Answer any THREE of the FOUR questions in this section. SECTION C: Consists of FOUR questions. Answer any TWO of the four questions in this section. 2. Read the instructions for each question carefully and take particular note of what is required. 3. Number the answers correctly according to the numbering system used in this question paper. 4. Except where other instructions are given, answers must be written in full sentences. 5. Use the mark allocation and the nature of each question to determine the length of an answer. 6. Use the table below as a guide for marks and time allocation when answering each question. SECTION QUESTION | MARKS TIME A: Objective type questions COMPULSORY 1 40 30 minutes B: FOUR direct/indirect type 2 60 30 minutes 3 60 30 minutes questions (CHOICE: Answer 4 60 , any THREE) 30 minutes 5 60 30. minutes 6 40 30 minutes C: FOUR essay type questions 7 40 30 minutes (CHOICE: Answer any TWO) 8 40 30 minutes 9 40 30 minutes TOTAL: 300 180 minutes 7. Begin the answer to EACH question on a NEW page, for example QUESTION 1 —new page, QUESTION 2 — new page, et cetera. 8. Non-programmable calculator may be used. 9. Write neatly and legibly. Copyright Reserved Please Turn Over

Business Studies Downloaded from hlayiso.com NSC June 2017 Common Test SECTION A: (COMPULSORY) QUESTION 1; MULTIPLE CHOICE 1.1 Each of the following statements / questions is followed by four options, only ONE of which is correct. Choose the correct option and indicate this by placing the letter of the alphabet that corresponds to it next to the number. For example: 1.11 E. 1.1.1 Which technique would Take and Pay Stores most likely use when it analyses challenges from the market environment? vuoOULY Balanced Scorecard. PESTLE. Porters Five Forces Scamper 1.1.2 During the first six months of employment, an employee will be entitled to: vowPr Two days’ paid sick leave for every 30 days worked. One days’ paid sick leave for every 30 days worked Two days’ paid sick leave for every 26 days worked One days’ paid sick leave for every 26 days worked 1.1.3 Which one of the following institutions may promote insurance learnerships in South Africa UaQW> INSETA INSETT. ESETA SAQA 1.1.4 Unilever is a company that produces mainly soap products such as Sunlight, SKIP and Surf. Over time Unilever have extended their core production to include product ranges such as ice cream, margarine and personal hygiene products. To produce these items over the decades, Unilever had to take over firms or set up entirely new business entities. This is known as A B Cc D Copyright Reserved diversification liquidation divestiture joint venture Please Turn Over

Business Studies Downloaded from hlayiso.com June 2017 Common Test NSC OLD MUTUAL applies corporate governance in order to ensure sustainability of the organisation and its business. These principles and practices are applied in line with the ... A Kyoto Protocol B King 3 report Cc Global Reporting Initiative (GRI). D JSE SRI index The production manager for ABC Beverages conducts regular inspections on final goods to ensure that the required standards are met. This process is known as quality ... A circles. B planning. Cc assurance. D control. This problem-solving technique allows a manager to find solutions on his/her own: A Brainstorming B Deiphi Cc Empty chair D Forced combination A government agency that develops quality standards for products manufactured in south Africa. A SABC B SABS Cc SARB D SAQA Which one of the following is responsible for developing an acceptable guideline on sustainable disclosure? South African Reserve Bank Global Reporting Initiative Central Statistical Services Institute of Chartered Accountants vVOUDS betes is a process where new employees recruited by Bargain Man are given general rules of conduct applicable to all staff members. Staff development programmes Staff induction Performance appraisal Probation 10 x 2 (20) vadw> Copyright Reserved Please Turn Over

Business Studies Downloaded from hlayiso.com NSC 1.2 Choose a description from COLUMN B that matches a term/Act in COLUMN A. Write only the letter (A-E) next to the question number (1.3.1-1.3.5) in the ANSWER BOOK. For Example: 1.2.6 K. June 2017 Common Test COLUMN A COLUMN B 1.2.1 Consumer Protection Act Forces businesses to disclose more information about their products and processes, 1.2.2 Job specification Is time consuming and costly 1.2.3 Teamwork Work gets done in time/on schedule 1.2.4 Diversity oOo; Oo Outlines the minimum requirements of a post 1.2.5 Autocratic leadership m7 Businesses should employ people from different religion and culture TT Only previously disadvantaged individuals should be employed Achieves greater output through synergy. : xr a A description of the task to be performed Provides for debt restructuring. loa Encourages employees to work hard because they will receive rewards. Copyright Reserved 5x 2 (10) Please Turn Over

Downloaded from hlayiso.com Business Studies June 2017 Common Test NSC 1.3 Choose the correct word(s) from those given in brackets. Write only the words(s) next to the question number (1.3.1 — 1.3.5) in the answer book. 1.3.1 Take and Pay Stores has an extensive recycling programme. The shows that Take and Pay has a commitment towards (meeting the needs of its customer base/Triple Bottom Line.) 1.3.2 (Weaknesses/Threats) are conditions which are unfavourable, such as a downswing of the economy, higher interest rates or decreased demand for a specific product. 1.3.3 Team members open up to each other and confront each other's ideas/perspectives (Storming/Performing) 1.3.4 Fisheries and Forestry are seen as part of the (primary/secondary) sector of the economy 1.3.5 (Head hunting/Walk-ins) is/are when people bring their CV’s to a business, regardless of whether a post was advertised or not. (5 x 2)(10) TOTAL SECTION A; 40 Copyright Reserved Please Turn Over

Downloaded from hlayiso.com NSC June 2017 Common Test | Business Studies | | SECTION B: (COMPULSORY) Answer ANY THREE questions from this section. Clearly indicate the QUESTION NUMBER of each chosen question. The answer to EACH question must start on a NEW page, for example QUESTION 2 on a NEW page, QUESTION 3 on a NEW page, et cetera. QUESTION 2: BUSINESS ENVIRONMENT 2.1 Identify the element of Porters Five Forces model that applies to each of the following statements: 2.1.1 Customers prefer Blossom margarine to the more expensive Choice butter. 2.1.2 Jacks traders assess the power of customers to force down prices. 2.1.3 Apple and Samsung are currently suing one another, claiming that the Samsung Galaxy copied the iPhone. 2.1.4 In South Africa, Telkom used to be the only telephone service provider. Neotel and Hardliner are now two additional service providers 2.1.5 Eskom is the only company to supply electricity. (10) i i | | | | | | Copyright Reserved Please Turn Over

Downloaded from hlayiso.com Business Studies June 2017 Common Test NSC 2.2 Read the article below and answer the questions that follow. Fighting for transformation THE Broad-Base Black Economic Empowerment (B-BBEE) Commission should take action against fraud and fronting, says minister THE Broad-Base Black Economic Empowerment (B-BBEE) Commission should take action against companies found not to be complying with B-BBEE requirements for transformation, minister of Trade and Industry Dr Rob Davies said at the weekend. He said the commission also needed to deal with verification agencies found to be promoting misrepresentation and fronting by issuing B-BBEE certificates that do not give a true reflection of the transformation status in companies. Acting commissioner for the B-BBEE Commission Zodwa Ntuli said the research study also indicated a minimal increase in black female directorships and a decrease in black male directors, with white directorship still on the increase. She said radical transformation needs to take place in Ownership and Management The New Age March 2017 2.2.1. Explain the term ‘fronting’ as stated in the above article. Use the information from the article to support your answer, (4) 2.3 Discuss the implications of the following BBBEE pillars on businesses: 2.3.1. Ownership (4) 2.3.2 Management (4) 2.4 — Justify the introduction of broad-based black economic empowerment (BBBEE). (6) 2.5 Suggest practical ways in which businesses may comply with the Employment Equity Act, 1998 (Act 55 of 1998). (4) Copyright Reserved Please Turn Over

Downloaded from hlayiso.com NSC Business Studies June 2017 Common Test 2.6 List any THREE business actions that can be regarded as discriminatory by the Employment Equity Act, 1998 (Act 55 of 1998). (6) 2.7 Analyse the impact of the Employment Equity Act, 1998 (Act 55 of 1998) on businesses in general. (6) 2.8 Explain the difference between the National Skills Development Strategy and the Human Resources Development Strategy. (8) 2.9 Describe the strategic management process (8) [60] Copyright Reserved Please Turn Over

Business Studies Downloaded from hlayiso.com June 2017 Common Test NSC QUESTION 3: BUSINESS ROLES 3.1 State the problem-solving technique represented in EACH of the following statements: 3.1.1 The management of Exquisite Bed and Breakfast has requested a group of experts to collect opinions on a research question to help them solve certain business problems. Smartsung had requested their research department to explore different ways to adapt their products. ABC Consulting request their employees to write the key words on small pieces of paper and display them on the wall in order to generate new, creative ideas. Thandi is engaged in a role-play conversation with an imaginary person in the other chair to clarify the positives and negatives of a proposed solution to a problem. The employees of Posh Air-conditioning requests its employees to first generate ideas on their own and then share the ideas with other group members. (10) Copyright Reserved Please Turn Over

Business Studies 3.2 3.3 3.4 3.6 3.6 Downloaded from hlayiso.com NSC June 2017 Common Test Read the article below and answer the questions that follow, SANRAL IS ABOUT PEOPLE SANRAL’s wide range of investments in the community is coordinated by a dedicated team led by Corporate Services Executive, Heidi Harper. In recent years, this team has helped the agency earn accolade as one of South Africa’s top employers and a leading example of how to create a great environment for employees, attract and develop talent within the organisation and implement career-management programmes. SANRAL supports the training of future maths and science teachers, offer weekly sessions on campus to selected learners to increase their ability in physical science. Through its bursary program, SANRAL is seeking to create a pipeline of talented students who will eventually contribute to skills development in the country. www.sanral.co.za 3.2.1 Define Corporate Social investments and Corporate Social Responsibility. (4) 3.2.2 Quote from the article above, FOUR ways in which SANRAL contributes to the community. (4) 3.2.3 SANRAL creates a4 great environment for its employees. Recommend ways in which SANRAL can contribute time and effort to advance the well-being of the community from a business point of view. (8) Describe the correct procedure to deal with grievances in the workplace. (8) Tabulate the difference between ethics and professionalism in a business enterprise. (8) Discuss ways in which professional, ethical and effective business practices should be conducted in a challenging business environment. (10) Recommend ways in which a business can create an environment that promoies creative thinking. (8) [60] Copyright Reserved Please Turn Over

Downloaded from hlayiso.com Business Studies une 2017 Common Test NSC QUESTION 4 4.1 identify the business function that is responsible for the activities in EACH of the following scenarios. 4.1.1 Kogie ensures that Knwarastan Boutique makes optimal use of its website and social media (such as facebook). 4.1.2 Tony develops a reliable information management systems to track sales, debtors and creditors. 4.1.3 Dhana prepares the annual financial statements (income statement and balance sheet) for shareholders and other stakeholders to assure them that the business is financially sound. 4.1.4 Bongani LTD ensures appropriate, ongoing skills development and training of all staff. (8) 4.2 Read the scenario below and answer the questions that follow. ACTIVE WEAR Active Wear specialises in the selling of women’s sportswear, but want to introduce men’s sportswear too. The business is looking for a fashion designer who specialises in men’s sportswear. They have advertised the vacant position on social media and newspapers. 4.2.1 Identify the type of recruitment used by Active Wear and motivate your answer. (3) 4.2.2 Analyse the impact of the type of recruitment described in the scenario above. (10) 4.2.3 Name another type of recruitment that Active Wear could use to find a suitable candidate, (1) Copyright Reserved Please Turn Over

Downloaded from hlayiso.com NSC Business Studies June 2017 Common Test 4.3. Discuss the selection procedure as one of the activities of the human resource function. (8) 44 Distinguish between quality performance and quality management. (4) 4.5 Outline the quality indicators of the marketing function. (8) 4.6 Explain how total quality management (TQM) can reduce the cost of quality. (6) 4.7 Discuss the following elements of Total Quality Management (TQM). 4.7.1 Continuous skills development / Education and training. (6) | 4.7.2 Continuous improvements to systems and processes. (6) [60] Copyright Reserved Please Turn Over

Downloaded from hlayiso.com Business Studies June 2017 Common Test NSC QUESTION 5: MISCELLANEOUS BUSINESS ENVIRONMENT 5.1 Identify the business strategy applicable to EACH statement below: 5.1.1 The Virgin Group of companies owns, among others, Virgin Records (music industry), Virgin Atlantic (airline industry), Virgin Active (leisure industry) and the Virgin mobile phones. 5.1.2 Platinum booksellers purchases a number of small independent bookstores in Durban. 5.1.3. Cake Artists add new recipe’s to the existing popular baked items to keep consumers interested. 5.1.4 Fast and Furious sells divisions of the business that are not performing well and does not fit in with its core business. 5.1.5 Toyota SA (a car manufacturing business) gained ownership of Raylite car batteries. (5 x 2) (10) 5.2 Suggest ways in which a business can comply with the requirements of the Skills Development Act (SDA), 1998 (Act 97 of 1998). (6) [16] Copyright Reserved Please Turn Over

Business Studies NSC BUSINESS VENTURES 5.3 Downloaded from hlayiso.com June 2017 Common Test © Full Range Waacteterna 5.3.1 Identify the leadership style being depicted in the cartoon. (2) 5.3.2 Suggest THREE reasons why employees may prefer the leadership style referred to in QUESTION 5.3.1. (6) 5.4 — Distinguish between management and leadership. (8) [16] Copyright Reserved Please Turn Over

Downloaded from hlayiso.com Business Studies June 2017 Common Test NSC BUSINESS ROLES 5.5 — List FOUR economic rights in the workplace, (4) 5.6 Identify the King Code principle illustrated in EACH statement below. 5.6.1 Pinkie Traders is not being susceptible to undue influence. (2) 5.6.2 The Directors of Dlamini LTD ensures good care of the assets, investments and interests of the stakeholders. (2) 5.7. Explain how businesses should address environmental issues to maintain sustainability. (8) [16] BUSINESS OPERATIONS 5.8 State the benefits of implementing a good quality control system in a business. (6) 5.9 Evaluate the impact of fringe benefits on businesses. (6) [12] [60] TOTAL SECTION B: 180 Copyright Reserved Please Turn Over

Downloaded from hlayiso.com NSC Business Studies dune 2017 Common Test SECTION C Answer ANY TWO questions. NOTE: Clearly indicate the QUESTION NUMBER of the chosen question. The answer to EACH question must start on a NEW page, for example QUESTION 7 on a NEW page, QUESTION 8 on a NEW page, et cetera. QUESTION 6: BUSINESS ENVIRONMENT (LEGISLATION) Many workers are injured or diseased by the kind of work that they do. Workplaces have many hazards and this poses a serious threat to the lives and safety of workers. Workplaces are also exposed to the silent killers that are seldom spoken about such as asbestosis, tuberculosis and lung cancer to mention a few. Other injuries and disease include noise - induced hearing loss, loss of eyesight, limbs, fingers etc. The main legislation covering most of the diseases and injuries is the Compensation for Occupational Injuries and Diseases Amendment Act (COIDA),1997 (Act 61 of 1997) With reference to the above statement: * Describe the nature of COIDA. ¢ Discuss the rights of employees as outlined in the act. * State the type of employees who are not eligible to claim from COIDA. * Evaluate the impact of this act on both employers and employees. ¢ Suggest ways in which businesses can comply with COIDA. (40) Copyright Reserved Please Turn Over

Downloaded from hlayiso.com Business Studies June 2017 Common Test NSC QUESTION 7: BUSINESS VENTURES DO YOU HAVE AN EAR FOR LEADERSHIP? Dynamic leadership and sound management play a pivotal role in the sucesss of a business enterprise. With reference to the above statement: * Distinguish between followers and leaders. ¢ Discuss the role of personal attitude in successful leadership. ¢ Evaluate the bureaucratic and transactional leadership styles. « Explain the situational and transformational management and leadership theories. * Describe a situation in which these two theories may be applied in the workplace. [40] QUESTION 8: BUSINESS ROLES Conflict is a normal and natural part of our workplace. It is not easy to get a group of diverse individuals with different cultural rights to work as a team. Managers must understand that shifting from individual work to teamwork is an emotional experience and workers must be motivated step by step to work as a team. With reference to the above statement: * Describe TWO possible causes of conflict within the team. ¢ Discuss the benefits of diversity in the workplace. * Explain how businesses may promote cultural rights in the workplace. * Suggest ways in which businesses can deal with difficult people. *« Recommend criteria that team members may apply to assess their team’s success, [40] Copyright Reserved Please Turn Over

Downloaded from hlayiso.com NSC Business Studies June 2017 Common Test QUESTION 9 BUSINESS OPERATIONS The Financial Manager of Rainbow Construction resigned. You as the Human Resources manager were informed that the vacancy must be filled as soon as possible. * Explain the purpose of interviewing and your role as an interviewer. * Discuss the legalities of the employment contract that both Rainbow Construction and new financial manager should sign. * Suggest aspects that should be included in an induction programme. ¢ Propose the placement procedure that you should consider when placing the new financial manager. * Discuss the positive impact of the Skills Development Act (SDA), 1998 (Act 97 of 1998) on the human resources function. [40] GRAND TOTAL: 300 Copyright Reserved

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