Business Studies Grade 12 Paper 1 KZN June 2022 Question Paper

Downloaded from hlayiso.com u cucK HERE ;'b EDUCATION REPUBLIC OF SOUTH AFRICA ,r - � .. ' I ", : NATIONAL : SENIOR CERTIFICATE , ,: . I • • • , .�����-����•a�����������-��������������&������. '# � :: BUSINESS SoUDIES P1 !\� � � � Ill .,..J.'l,;,� I! II � COMMON TEST II � � � rn � � � 111 JUNE 2022 � s, � ·�-����9-�9��-���������������������������������· MARKS: '.150 TIME: 2 hours Thi!:; question paper consists of 12 pages. Coeyright Reserved Please Turn Over

Downloaded from hlayiso.com 2 13,_1!'.inP!'.!'. 8t11rliP.s P1 June 2022 Common Test INSTRUCTIONS AND INFORMATION Read the following instructons carefully before answering the questions. 1. This question paper consists of THREE sections and covers TWO main topics. SECTION A: COMPULSORY SECTION • B: Consists of THREE questions. Answer any TWO of the three questions in this section. SECTION C: Consists of lWO questions. • Answer any ONE of two questions in this section. 2. � 0 � Read the instructions for each question carefully and take note of what� r e:fuired. . r-J Note that ONLY the first TWO questions in SECTION B and the Fl�J'�uestions in SECTION C will be marked. �......., 3. Number the answers carefully according to the numbering SY; � used in this question paper. No marks will be awarded for answers t��t numbered incorrectly. rn 4. Except where other instructions are given, answers � be written in full sentences. 5. Use the mark allocation and nature of each q�s to determine the length and depth of an answer. C:, 6. Use the table below as guide for mark �ime allocation when answering each question. " \\ SECTION A: Objective-type questi:OWV �eu QUESTION MARKS TIME (minutes) 1 30 30 COMPULSORY ._ ("\1 ,- -.. 2 40 30 B: THREE die�ctf ��ct-type questions � 3 40 30 CHOICE: A s er any TWO. 4 40 30 C: TWO essay-type questions 5 40 30 CHOICE: Answer any ONE. 6 40 30 TOTAL 150 120 minutes rt - .. , • 7. Begin the answer to EACH question on a NEW page, e.g. QUESTION 1 - new page, QUESTION 2 - new page, You may use a non-programmable calculator. Write neatly and legibly. •right Reserved Please Turn Over

Downloaded from hlayiso.com ‘Business Studies P1 . 3 : June 2022 Common Test Downloaded from Stanmorephjics.com SECTION A (COMPULSORY) QUESTION 1 1.1. Various options are provided as possible answers to the following questions. Choose the answer and write only the letter (A-D) next to the question numbers (1.1.1 to 1.1.5) in the ANSWER BOOK, e.g. 1.1.6 D. 1.1.1. This Act requires businesses to check customers’ financial background before granting loans: . A Consumer Protection Act (CPA), 2008 (Act 68 of 2008) Employment Equity Act, 1998 (Act 55 of 1998) (@) B * c National Credit Act (NCA), 2005(Act 34 of 2005) D Labour Relations Act, 1995 (Act 66 of 1995) Rend 1.1.2 Role of interviewee during an interview is to . x record responses for future ctecongg> ask clarity seeking questions. explain the purpose of intervie O avoid asking discriminatory aesions 1.1.3... can be classified under tetany sector. VaAwB> Crown Mines Li Gugulethu P Farm Promise ta d Manufacturers v0OWD Promise (fransport Services 1.1.4 enplyees Shombela Transport Services cannot work overtime for m in... hours per week. \y fifteen ) three ten D two. 1.1.5 Khayelihle Projects Limited can afford product research to gather information. This is a positive impact of ... adequate financing and capacity Continuous improvement to processes and systems continuous skills development total client satisfaction me (5 x 2) (10) DOW> Copyright Reserved Please Turn Over

Business Studies P1 1.2 Downloaded from hlayiso.com June 2022 Common Test Downloaded from Stanmorephysics.com Complete the following statements by using the words provided in the list below. Write only the word(s) next to the question numbers (1.2.1 to 1.2.5) in the ANSWER BOOK. pestle analysis; compensation Fund; backward; National Credit Regulator; total quality management, SWOT analysis; quality management systems; Unemployment Insurance Fund; National Consumer Commission; forward. 1.2.1 Jacobs Fashicn Stores sells goods on credit and must be registered with the ... * 1.2.2 Businesses may use ...tool to conduct internal and external environmental “scanning. 1.2.3. Khulani Furniture Manufacturers has taken over Bright Pine Forestry. This is an example of ... vertical integration strategy 1.2.4 Employees contribute 1% of their normal wage towards ... 1.2.5 ... refers to a formalised system that documents processes, procedures and responsibilities for achieving quality policies and objectives in a business is known as... (5 x 2) (10) copyright Reserved Please Turn Over

Downloaded from hlayiso.com ‘Business Studies P1 5. ownloaded from Stanmorephysics.com June 2022 Common Test 1.3. Choose a description from COLUMN B that matches a term in COLUMN A. Write only the letter (A — J) next to the question number (1.3.1 to 1.3.5) in the ANSWER BOOK, e.g.1.3.6 K. COLUMN A COLUMN B 1.3.1 Learnership A. termination of employment contract due to restructuring. 1.3.2 Political factor B. The process used by business to identify . vacancies in the business and attract suitable candidates for it. 1.3.3 Redundancy Cc. the training opportunity that requires ‘ employees to only attend external practical courses. 1 1.3.4 Quality D. termination of employment contract due to inability to make enough funds to continue with its operation. 1.3.5 Recruitment E. products and services that satisfy needs and exceeds customer expectations on a continuous basis. F. includes government policies, trade agreements, political stability and instability. assigning a specific job to a selected employee. the training opportunity that can lead to a recognised occupational qualification. law related issues which affects how businesses operate and customers behave. J. number of goods that satisfy needs of customers. = @ (5 x 2) (10) TOTAL SECTION A: 30 ~~ Copyright Reserved Please Turn Over

Downloaded from hlayiso.com Riicinees Stidias P41 6 June 2022 Cammon Test SECTION B Answer ANY TWO questions from this section. NOTE: Clearly indicate the QUESTION NUMBER of each question that you choose. The answer to EACH question must start on a NEW page, e.g. QUESTION 2 on a NEW page, QUESTION 3 on a NEW page. QUESTION 2:. BUSINESS ENVIRONMENTS 2.1 Identify the provision of leave as stipulated in the Basic Conditions of Employment Act (BCEA) 1997 (Act 75 of 1997) in EACH statement below: Me 2.1.1 Pregnant employees are entitled to 4 consecutive months leave. 2.1.2 Employees are allowed 3 to 5 days paid leave to attend to family crisis. 2.1.3. An employee, irrespective of gender, who is a parent, is entitled to 10 consecutive days leave after the birth of his / her child. 2.2 Outline the role of SETAs in supporting the Skills Development Act. 2.3. Read the scenario below and answer the questions that follow: LOUISA CONSTRUCTION COMPANIES (LCC) Employees at Louisa Construction Company are forced to join a trade union recommended by the management. They are allowed to embark on a strike action to resolvé grievances. Only leaders are allowed to take time off to attend to trade union activities. 2.3.1. Quote from the scenario the actions that are regarded as non-compliance by Labour Relations Act (LRA),1995 (Act 66 of 1995) 2.3.2 Discuss the negative impact of Labour Relations Act (LRA), 1995 (Act 66 of 1995). (2) (2) (2) (4) (2) (6) ~ ‘opyright Reserved Please Turn Over

Downloaded from hlayiso.com > Business Studies P41 , 7 Downloaded from StanmorephySfcs.com 2.4 Distinguish between Black Economic Empowerment (BEE) and Broad Based June 2022 Common Test Black Economic Employment (BBBEE). (4) 2.5 Analyse the impact of Compensation for Occupational and Diseases Amendment Act (COIDA), 1997 (Act 61 of 1997). (4) 2.6 Discuss any TWO types of defensive strategies. (6) 2.7 Suggest strategies that businesses can apply, to deal with the challenges posed by the following PESTLE factors: 2.7.1. Technological factors (4) 2.7.2 Environmental factors (4) ° [40] Copyright Reserved Please Turn Over

pusiness Studies P1 i Downloaded from hlayiso,com lune 2022 Common Test Downloaded from Stanmorephysics.com QUESTION 3: BUSINESS OPERATIONS 54 4.2 4.3 4 ire) Name TWO sources of internal recruitment. (2) Outline the selection procedure as a human resources activity. (4) Read the scenario below and answer the questions that follow. MOODLEY WHOLEASALERS (MW) Moodley Wholesalers advertised a vacancy for a cashier in a local newspaper. The acivertisement stated that the prospective candidate should have. good matheniatical skills. The cashier must be able to scan goods and ensure pricing is accurate. 3.3.1 Identify TWO components of a job analysis highlighted by Moodley Wholesalers. Motivate your answer by quoting from the above. Use the scenario below as a GUIDE to answer QUESTION 3.3.1. COMPONENTS OF A JOB ANALYSIS MOTIVATIONS 1. 2. (6) Discuss salary determination methods that businesses could apply to remunerate their employees. (6) Describe the meaning of quality assurance. (6) | opyright Reserved Please Turn Over

Downloaded from hlayiso.com : Business Studies P1 June 2022 Common Test Downloaded from Stanmorephyétcs. com 3.6 Read the scenario below and answer the questions that follow: SMIGAL SHOES MANUFACTURERS (SSM) Smigal Shoes Manufacturers specialises in production of special designed stilettos. Smit is responsible for dealing with any negative public comments about SSM. Gail is responsible for advertising and sale of stilettos. 3.6.1 Identify TWO business functions applied by SSM. Motivate your answer by quoting from the scenario. (6) & Use the following table as a GUIDE to answer QUESTION 3.6.1. BUSINESS FUNCTIONS MOTIVATIONS 1. 2. 3.6.2 Suggest how any ONE of the business functions identified in QUESTION 3.6.1 can contribute towards the success of SSM. (4) 3.7. Analyse the impact of TQM if poorly implemented by businesses. (6) [40] Copyright Reserved Please Turn Over

Downloaded from hlayiso.com June 2092 Camman Tact lusinace St tidias P4 10 . ownloaded from Stanmorephysics.com QUESTION 4: MISCELLANEOUS TOPICS BUSINESS ENVIRONMENTS 4.1. Read the scenario below and answer the questions that follow. STEVENS LEGAL SERVICES (SLS) Stevéns Legal Services is situated at Townshill. SLS cannot repay their loan due to increase in interest rates. General employees are on strike as they demand increase in wages. Another law firm, Zingelwayo Attorneys has just set up a law practice in the same office block as SLS. e 4.1.1 Quote THREE challenges for SLS from the scenario above. (3) 4.1.2 Classify SLS’s challenges according to THREE business environment. (3) 4.1.3 State the extent of control SLS has over EACH business environment named in QUESTION 4.1.3. (3) Use the table below as a GUIDE to answer QUESTION 4.1.1 to 4.1.3. CHALLENGES BUSINESS EXTENT OF (4.1.1) ENVIRONMENTS CONTROL (4.1.2) (4.1.3) 1. 2. 3. 4.2 Discuss the penalties for non-compliance with National Credit Act 2005, (Act 34 of 2005) (6) 4.3 Advise businesses on the impact of Employment Equity Act, 1998 (Act 55 of 1998) (6) Sopyright Reserved Please Turn Over

ausiness sues: DOWNloaded from hlayiso.com Downloaded from StanmorepHysics.com dune 2022 Common Test BUSINESS OPERATIONS 4.4 Elaborate on the meaning of an employment contract. (2) 4.5 Discuss the benefits of induction for businesses. (8) 4.6 Read the scenario below and answer the questions that follow: APHILE NAIL BAR (ANB) . Aphile Nail Bar is well known for high quality service offered to its customers. The business makes use of modern and advance technology. ANB always «| ensures that effective customer services are rendered to increase customer ~Lsatisfaction. 4.6.1 Quote ONE benefit of a good quality management system applicable to ANB in the scenario above. (1) 4.6.2 Discuss other benefits of a good quality management system for ANB. (8) 4.7 Evaluate the impact of continuous improvement to processes and systems as a TQM element on large businesses (4) [40] Copyright Reserved Please Turn Over

Downloaded from hlayiso.com Rueinese Studies P1 1 June 2022 Common Test 2 Downloaded from Stanmorephysics.com SECTION C Answer ONE question in this section. NOTE: Clearly indicate the QUESTION NUMBER of the chosen question. The answer to EACH question must start on a NEW page, e.g. QUESTION 5 on a NEW page OR QUESTION 6 on a NEW page. QUESTION 5: BUSINESS ENVIRONMENTS (BUSINESS STRATEGIES) Businesses realise the importance of strategic management process when devising strategles. Businesses that intend increasing sales should implement intensive strategies. Effective application of Porter's Five Forces model is important. for businesses to maintain their position in the market environment. Write an essay on business strategies in which you include the following aspects: Outline the strategic management process. Discuss THREE types of intensive strategies. Explain steps that businesses should consider when evaluating strategies. Advise businesses on how they could apply the following Porter’s Five Forces to analyse their position in the market. ° Power of buyers ° Threat of new entrants into the business [40] QUESTION 6: BUSINESS OPERATIONS (QUALITY OF PERFORMANCE) Businesses should always strive to produce goods or provide services in the most cost- efficient manner. The business can achieve this by ensuring that a quality management system is in place. Employees should be well trained to produce goods that will satisfy customer's needs. It is important for businesses to apply PDCA cycle to improve the quality of products. Give an in-depth analysis of quality of performance by referring to the following aspects: ¢ Outline ways in which TQM can reduce cost of quality. Differentiate between quality management and quality performance. © Describe the impact of total client satisfaction and continuous skills development/ education and training on large businesses. e Advise businesses on how they can apply PDCA cycle model to improve quality of products. [40} TOTAL SECTION C: 40 TOTAL MARKS: 150 Copyright Reserved