Business Studies Grade 12 KZN March 2015 Memo

DJownloadged elaamalks e Om Basic Education KwaZulu-Natal Department of Basic Education REPUBLIC OF SOUTH AFRICA | | | | | PMR RRR SRR RARER ERR RRR ERR RRR RRR R RRR GER A Re BUSINESS STUDIES " . nN \ COMMON TEST ‘ MARCH 2015 4 OO NATIONAL SENIOR CERTIFICATE ‘MARKS: 100 TIME: 1 hour | This question paper consists of 8 pages. | |

Business Studies Downloaded from hlayiso.,com nec March 2015 Common Test INSTRUCTIONS AND INFORMATION Read the following instructions carefully before answering the questions. 1. This question paper consists of THREE sections. SECTION A: COMPULSORY SECTION B: Consists of THREE questions. Choose any TWO questions. SECTION C: Consists of TWO questions. Answer any ONE of the TWO questions in the section. Read the instructions for each question carefully and take particular note of what is required. Number the answers correctly according to the numbering system used in this question paper. Except where other instructions are given, answers must be written in full sentences. Use the mark allocation and the nature of each question to determine the length of an answer. Use the table below as a guide for marks and time allocation when answering each question. QUESTION SECTION MARKS TIME 4 A: Multiple-choice questions and matching COMPULSORY 20 10 minutes 2,3 and4 B: THREE Direct questions. (Choose any TWO questions) 40 20 minutes § and 6 GC: TWO questions. (Choose any ONE of the TWO questions) 40 30 minutes TOTAL: 100 60 minutes ; Copyright reserved Please turn over

Downloaded from hlayiso.com Business Studies 3 March 2015 Common Test NSC SECTION A: (COMPULSORY) QUESTION 1 1.1. Various options are provided as possible answers to the following questions. Choose the answer and write only the letter (A-D) next to the question number (1.1.1-1.1.5) in the ANSWER BOOK, for example 1.1.6 D. 1.1.1. Cliffie has just started his own public relations company .Which variabie is represented by the following statement:” To become the first choice in public relations consulting in South Africa and the world?” A vision B. mission ij Cc. strategy D. policy 1.1.2 The logo of kulula.com flights includes the slogans, "Now anyone can fly”, and “You gotta love flying’, which are meant to appeal to the widest possible target market. The logo of kulula.com including the slogans is a variable in the-------------- environment. micro market j macro task business that employs 50 or more employees should ... submit an employment equity plan to the Department of Labour. pay employees lower wages/salaries. | develop a black empowerment strategy. i not send their employees for skills development. 3 reed GOm> > DODD 1.1.4 Ifan employee was dismissed because of regular late-coming, he was dismissed ... A. on grounds of incapacity. B. for operational reasons. Cc. on grounds of retrenchment. D. on grounds of misconduct Copyright reserved Please turn over

Downloaded from hlayiso.com Business Studies 4 March 2015 Common Test NSC 1.1.5 The Microsoft company wants to introduce new products to its existing range of computer software. It needs a group decision-making technique to stimulate creative and imaginative ideas on new products. Group participants need to generate as many ideas as possible without evaluation by others. The most appropriate group decision-making technique is A. the nominal group technique B. brainstorming C. the Delphi technique Dd. an electronic meeting (10) 1.2 Choose a description from COLUMN A that matches a term in COLUMN B. ( ) Write only the letter (A-E) next to the question number (1.2.1-1.2.5) in the ANSWER BOOK, For Example: 1.2.6 F. COLUMN A COLUMN B 1.2.1 | Creative thinking describes the actual job. e.g. Job title, machinery/ equipment, used, duties 1.2.2 | Job Analysis leads to original ideas that are used to solve business challenges 1.2.3 | Tertiary industry It is the general description of what the job entails. 1.2.4 | Job Description involves practical work experience 1.2.5 | Learner ship financial services: Banks and rf ' Insurance companies (5x 2) (10) Copyright reserved TOTAL SECTION A: [20] Please turn over

Downloaded from hlayiso.com Business Studies 5 March 2015 Common Test NSC SECTION B Answer any TWO questions from this Section. QUESTION 2 Read the case study below and answer the questions that follow: RASTA STORES Jody is the owner of RASTA Stores, situated in Durban. It is a clothing store, selling clothes to “rappers”, “hip-hoppers” and young teenagers. Jody has a degree in business management. The demand for clothes has increased, Jody decided to open another branch in Margate. Jody needs capital to open the new store. A good credit record can help her to negotiate favourable interest rates when she applies for a loan. If her loan application is turned down, it’s the decision of the credit provider, not the credit regulator. She also faces the fact of a possible interest rate increase. Jody has employed Cindy, a new cashier with no experience. Cindy treats customers unprofessionally. The EThekwini Municipality has increased their rates and taxes, Unique Clothing coals Manufacturers (their supplier) demands higher prices because of higher electricity prices. The impact was a decrease in the profits of Rasta Stores. 2.1.1 Identify THREE challenges in the above case study and name the environment in which the challenge exist. (9) 2.1.2 Identify the business sector in which Unique Clothing Manufacturers operates. (1) 2.1.3 The Skills Development Act, 1998 (Act 97 of 1998) makes provision for Cindy's skills to be improved. Explain the challenges that Jody may experience when implementing this Act. (6) 2.1.4 Differentiate between a credit provider and the National Credit Regulator. (4) [20] Copyright reserved Please turn over

Downloaded from hlayiso.com Business Studies March 2015 Common Test 6 NSC QUESTION 3 Study the job advertisement below and answer the questions that follow. SPEEDY RECRUITMENT A progressive and leading optometry group has an exciting position for a Senior Optometrist. Requirements: Minimum 5 years practical experience Dynamic, enthusiastic and energetic Passionate about patient satisfaction Strong communication skills Management experience Strong work ethic Salary package: Basic salary of R660 000 per annum In order to apply for the above vacancy, please e-mail your CV to SPEEDY RECRUITMENT admin@hjrecruitment.co.za or contact SHANICE at 001 466 5660 or 099 337 4888. 3.1 Calculate the gross monthly salary. (2) 3.2 Explain why this advertisement does NOT comply with the government initiative of inclusivity. , (4) 3.3 Identify ONE Important-aspect that.is omitted from the advertisement. (2) 34 The successful senior optometrist must sign a contract before commencement of work, Explain why a contract is important and state any FIVE clauses that must appear in an employment contract. (12) Copyright reserved Please turnover

Downloaded from hlayiso.com Business Studies 7 March 2016 Common Test NSC QUESTION 4 4.1 Evaluate the Delphi technique as a method used to solve problems in the workplace. (4) 4.2 Explain family responsibility leave according to the Basic Conditions of Employment Act 1997 (Act 75 of 1997). (6) 4.3 KIALtd has recently appointed new employees. The human resources manager has decided to draw up an induction programme for the new employees. Indicate the benefits that KIA Ltd could gain from an induction programme. (70) [20] TOTAL FOR SECTION B: [40] Copyright reserved Please turn over

Downloaded from hlayiso.com Business Studies 8 March 2015 Common Test NSC SECTION C ANSWER ANY ONE QUESTION FROM THIS SECTION QUESTION 5 Business can use different types of strategies to respond to the challenges of the macro environment. Describe the steps to be followed is the formulation of strategies. Discuss using examples the various types of integration and Intensive strategies that a business can use to increase its turnover. Outline the steps to be followed in the evaluation and control process of implementation. [40 OR QUESTION 6 The organisation for economic co-operation and development recently identified tax crimes as one of the top two sources of money laundering. In the context of increased acknowledgement that tax evasion and money laundering are key threats to the economic stability of developing countries, South Africa has put information- sharing agreements in place to enable better recovery of money hidden in the financial system. Analyse the above statement and then distinguish clearly between tax evasion and money laundering. Distinguish, with examples, between professional behaviour and unprofessional behaviour. ( ! Explain possible reasons why prices in rural areas and unfair advertising are regarded to be unethical business practices. Discuss any four ways in which professional, responsible, ethical and effective business practice should be conducted. [40] TOTAL FOR SECTION C: [40] TOTAL MARKS: [100] Copyright reserved

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