Business Studies Grade 12 KZN March 2017 Memo

Downloaded from hlayiso.com Copyright Reserved Education KwaZulu-Natal Department of Education REPUBLIC OF SOUTH AFRICA | NATIONAL | SENIOR CERTIFICATE GRADE 12 BUSINESS STUDIES COMMON TEST MARCH 2017 N.B. This question paper consists of 9 pages. Please Turn Over M6

Business Studies NSC INSTRUCTIONS AND INFORMATION Downloaded from hlayiso.com Read the following instructions carefully before answering the questions. March 2017 Common Test 1. This question paper consists of THREE sections. SECTION A: COMPULSORY SECTION B: Consists of THREE questions. Choose.any TWO questions. SECTION C: Consists of TWO questions. Answer any ONE of the TWO questions in this section. Read the instructions foreach question carefully and take particular note of what is required. Number the answers correctly according to the numbering system used in this question paper. Except where other instructions are given, answers must be written in full sentences, a Use the mark allocation and the nature of each question to determine the length of an answer. Use the table below as a guide for marks and time allocation when answering each question. QUESTION ; . SECTION ; MARKS | TIME 4 A: Multiple-choice questions and . matching COMPULSORY: |} 20 10 minutes 2,3and4 |B: THREE Direct questions. (Choose . any TWO questions) ; 40 20 minutes 5 and 6 C: TWO questions. (Choose any ONE . of the TWO questions) 40 30 minutes TOTAL 100 60 minutes Copyright reserved Please turn over

Downloaded from hlayiso.com Business Studies 3 March 2017 Common Test NSC SECTION A: (COMPULSORY) QUESTION 1 1.1 Various options are provided as possible answers to the following questions. Choose the answer and write only the letter (A-D) next to the question number (1.1.1 — 1.1.5) in the ANSWER BOOK, for example 1.1.6 D. 1.1.1... oversees compliance with the National Credit Act, 2005 (Act 34 of 2005). A debt counsellor The National Credit Regulator A credit enforcement agency A credit counsellor GUOU>S 1.1.2 One of the main ingredients in the brewing of the beer produced by SAB Miller is hops.|f SAB Miller decides to take over their suppliers of hops to ensure a better quality of supply, this long term strategy would be known as A horizontal integration B innovation Cc vertical integration D product development 1.1.3 Eskoms’ load shedding could prevent Cinderella Cleaners from keeping to their daily schedules. This can be seen as in their SWOT analysis. A a strength B a weakness Cc an opportunity D a threat 1.1.4 indicates qualifications, experience, responsibilities and physical effort and skills that are necessary for the job. A job analysis B job specification Cc job description D job enlargement 1.1.5 An example of unprofessional and unethical behaviour is A sell second hand furniture at lower prices than new furniture B employing unskilled workers. Cc concealing harmful information about a new product D launched in the market finding a substitute for the competitor's product. (5 x 2) (10) Copyright reserved Please turn over M6

Business Studies Downloaded from hlayiso.com March 2017 Common Test NSC 1.2. Choose a description from COLUMN B that matches a term/Act in COLUMN A. Write only the letter (A-E) next to the question number (1.2.1 — 1.2.5) in the ANSWER BOOK. For Example: 1.2.6 F. COLUMN A COLUMN B 4.2.1. Compensation for Occupational Injuries and Diseases Act. (Act 61 of 1997) selects the most suitable candidate for the job 1.2.2 Screening pay received for a specific piece of work done. 1.2.3 Piecemeal Provides compensation for disablement sustained during the course of employment. 1.2.4 PESTLE encourages skills training for certain designated groups of people. 1.2.5 Interview An industrial analysis tool used to analyse the challenges in the macro-environment: eliminates unsuitable candidates for the position Calculation based on an agreed hourly rate, A formal procedure conducted between the shortlisted candidate and the employer for a vacant post. Copyright reserved (5x2) (10) TOTAL SECTION A: 20 Please turn over

Downloaded from hlayiso.com Business Studies SECTION B Answer any TWO questions from this Section. QUESTION 2 5 NSC March 2017 Common Test 2.1 Read the following statements and identify the legislation relevant to each statement. 2.1.1. The management of Themba Manufacturing Enterprise has to send their employees for training. 2.1.2 The Department of Labour's main goal is to radically transform education and training in South Africa. (2) 2.1.3 This Act makes provision for the establishment of trade unions and chamber of commerce. (2) [6] 2.2 Implemented strategies must be evaluated continuously. List the steps used in this evaluation process. 2.3 Distinguish between product development and market development. Copyright reserved M6 (6) (8) [20] Please turn over

Downloaded from hlayiso.com Business Studies March 2017 Common Test NSC QUESTION 3 3.1 Identify the problem-solving technique described in each of the following instances: 3.1.1. Tom is engaged in a role-play conversation with an imaginary person in the other chair to clarify the positives and negatives of a proposed solution to a problem. — ; (2) 3.1.2 Tony asks the question as to which part of the product can be substituted to remove the problem/create an improvement. (2) 3.1.3 Each member of a group gives one of their solutions and members are not allowed to criticise. (2) , (6) 3.2 Elaborate on the meaning of problem solving. (6) 3.3. Evaluate the effectiveness of brainstorming as an advanced creative thinking technique to solve business problems. (8) [20] Copyright reserved Please turn over

Downloaded from hlayiso.com Business Studies March 2017 Common Test Nsc QUESTION 4 4.1. State whether the statements below represent the role of the interviewer (employer) or interviewee (applicant) during the interview process. 4.1.1 Allocating the same amount of time to each applicant (2) 4.1.2 Being positive and showing interest in the business (2) 4.1.3. Discussing duties and responsibilities of the job (2) [6] 4.2 Read the extract of the employment contract below and answer the questions that follow. EMPLOYMENT CONTRACT Name of Employee: Nalini Govender Gender: Female Age: 47 years TERMS AND CONDITIONS OF THE CONTRACT + Annual leave is based on employee performance. * Working hours: As per operational hours of the business. 4.2.1 Name any TWO aspects that should be included in an employment contract. (4) 4.2.2 Critically evaluate the terms and conditions of the contract in the scenario above. Make recommendations that are in line with the Basic Conditions of Employment Act, 1997 (Act 75 of 1997). (10) [20] TOTAL FOR SECTION B: [40] Copyright reserved Please turn over M6

Downloaded from hlayiso.com 8 NSC Business Studies March 2017 Common Test SECTION C ANSWER ANY ONE QUESTION FROM THIS SECTION QUESTION 5 Ford Kuga: Can you claim money back? Johannesburg - Appallingly handled, a public relations fiasco and a lesson in how not to handle crisis communication - the Ford Kuga issue has not only cost one person his life but allegedly destroyed almost 50 vehicles (the company disputes this). “The National Consumer Commission has concerns for the users of the Kuga and the various life-threatening incidents. A product which poses risks to consumers doesn’t have a place in our marketplace. “The short answer is that if the model is ‘hazardous’ or ‘unsafe’ as defined by the Consumer Protection Act ( CPA), then the consumer can return the vehicle to Ford within six months of purchase and ask for his money back (or a replacement vehicle). The third option is to ask for/accept an offer from Ford to repair the car. That section of the Act requires that goods must be free of defects, safe and in good working order. But it's not as simple as returning your Kuga to the dealer and asking for your money back. Adapted: Saturday Star, 27 January 2017 With reference to the article above: e Outline the purpose of the Consumer Protection Act, 2008 (Act 68 of 2008) (CPA). e Discuss TWO consumer rights as specified in the CPA that is applicable in the above article ¢ Evaluate the impact of the CPA on Ford Kuga e Discuss the penalties/consequences for Ford Kuga if they do not comply with the Act. [40] Copyright reserved Please turn over Mo

Downloaded from hlayiso.com 9 Business Studies March 2017 Common Test NSC QUESTION 6 Ethical behaviour and professionalism are the cornerstones of good and responsible business practice. Although ethics are not defined by law, businesses must execute ethical business practices otherwise competitors and consumers can sue them for unethical practice Write detailed notes and refer to the following aspects: * Outline FIVE ways in which professional, responsible and ethical business practice should be conducted. ¢ Distinguish between professional behaviour and ethical behaviour. e Elaborate on the reasons why taxation and the unauthorised use of workplace funds are regarded as issues that challenge the ethical behaviour of businesses. ¢ Suggest strategies that could be used to address the above issues. * Motivate Judge Mervin King’s role in encouraging ethical and effective business practice. TOTAL FOR SECTION C: [40] GRAND TOTAL: [100] Copyright reserved M6

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