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G11T2W2 Offline hlayiso.com

Subject: Hospitality StudiesGrade 115 pages
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TEACHERS AND LEARNERS PLEASE NOTE: This offline non-interactive content won't allow you to analyze your own learning (vs. the wider community), assess yourself interactively, draw reports from the work you do offline or participate in a wider community which gives you access to more resources, forums and specialist knowledge. We strongly recommend you visit: http://bit.ly/sunhospitalityoffline to learn more or scan the QR code (quick response code - the 2D bar code above) from your smartphone. If you have questions or suggestions specifically related to this content, please email: info@obami.com Interactive content is hosted on the Obami platform (www.obami.com) courtesy of Sun International
G11T2W2 Service in different restaurants varies greatly depending on the type of restaurant it is. More formal establishments, which offer high quality food and charge high prices, tend to provide more attentive service, while “faster” food, served at cheaper prices, is often accompanied by less considerate service. Service styles Service styles range from plated and assisted service to single point and even self-service. For plated service, waiters carry plates out from the kitchen, being careful not to disturb the food that is arranged on each. It is recommended that no more than four plates are carried in one passage between kitchen and table, although ideally, the waiter should carry just 2 plates in his or her left hand, leaving the right hand free to handle other things as needed. For formal plated service, female guests (starting with the first lady seated to the right hand side of the host, and continued in a clock-wise direction) are served first, followed by the men and then the host. Less formal service follows the same order but doesn’t differentiate by gender. Assisted service is commonly used for buffets, where dishes are laid out on a table and guests can help themselves, sometimes with the support of a server. It also works for carvery-type service, where specialized chefs are placed to carve and dish up meat or fish to guests who then serve themselves their own salads and vegetables that act as accompaniments. Single point service involves the ordering and being served at a single point like over a counter top. Many take-away chains and food kiosks make use of this method of service, including drive-throughs and mobile food trailers. Self-service is the term used to describe service that is non-existent. In other words, self-service requires that guests select their food and serve it to themselves before proceeding to a check-out point to pay for it – the only transaction that occurs is between the customer and the cashier (i.e. no maître ‘d’hôtel, waiter or other service provider is involved). This type of food service is common in canteens, or automated food and beverage dispensers (such as a vending machine). Types of Plated Service 1. American Interactive content is hosted on the Obami platform (www.obami.com) courtesy of Sun International
In American service, waiters bring plates of food from the kitchen to the table, placing each dish in front of the guest who ordered it. This is the most common form of service, and works well for lighter more informal, day-time meals. 2. Family Similar to American service, family service involves waiters bringing food out from the kitchen, and placing it on the table. However, it differs in that the guests will then select which food they desire and serve it to themselves from the plates presented. 3. Russian While French service sees waiters bringing out plates of food prepared in the kitchen simultaneously, Russian service sees waiters bringing out platters of food sequentially. 4. Silver Silver service waiters stand along-side their guests and place food delicately on their plates. Special service forks and spoons are required, and are held in the waiter’s left hand while he or she serves from the guest’s left hand side. Interactive content is hosted on the Obami platform (www.obami.com) courtesy of Sun International
5. Guéridon This special type of service describes the process of a chef or waiter preparing and cooking the food on a trolley along-side the table, before serving it directly to the guests. Many desserts, often those with fancy effects (like a flambé) are served in this way. Interactive content is hosted on the Obami platform (www.obami.com) courtesy of Sun International

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