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Hospitality Studies · Grade 11. Study guide, 5 pages. Read online or download the PDF.
- Subject
- Hospitality Studies
- Grade
- Grade 11
- Document type
- Study guide
- Publisher
- Study Guides
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- 5
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G11T2W2
Service in different restaurants varies greatly depending on the type of restaurant it is. More formal
establishments, which offer high quality food and charge high prices, tend to provide more attentive
service, while “faster” food, served at cheaper prices, is often accompanied by less considerate
service.
Service styles
Service styles range from plated and assisted service to single point and even self-service.
For plated service, waiters carry plates out from the kitchen, being careful not to disturb the food
that is arranged on each. It is recommended that no more than four plates are carried in one
passage between kitchen and table, although ideally, the waiter should carry just 2 plates in his or
her left hand, leaving the right hand free to handle other things as needed. For formal plated service,
female guests (starting with the first lady seated to the right hand side of the host, and continued in
a clock-wise direction) are served first, followed by the men and then the host. Less formal service
follows the same order but doesn’t differentiate by gender.
Assisted service is commonly used for buffets, where dishes are laid out on a table and guests can
help themselves, sometimes with the support of a server. It also works for carvery-type service,
where specialized chefs are placed to carve and dish up meat or fish to guests who then serve
themselves their own salads and vegetables that act as accompaniments.
Single point service involves the ordering and being served at a single point like over a counter top.
Many take-away chains and food kiosks make use of this method of service, including drive-throughs
and mobile food trailers.
Self-service is the term used to describe service that is non-existent. In other words, self-service
requires that guests select their food and serve it to themselves before proceeding to a check-out
point to pay for it – the only transaction that occurs is between the customer and the cashier (i.e. no
maître ‘d’hôtel, waiter or other service provider is involved). This type of food service is common in
canteens, or automated food and beverage dispensers (such as a vending machine).
Types of Plated Service
1. American
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In American service, waiters bring plates of food from the kitchen to the table, placing each
dish in front of the guest who ordered it. This is the most common form of service, and
works well for lighter more informal, day-time meals.
2. Family
Similar to American service, family service involves waiters bringing food out from the
kitchen, and placing it on the table. However, it differs in that the guests will then select
which food they desire and serve it to themselves from the plates presented.
3. Russian
While French service sees waiters bringing out plates of food prepared in the kitchen
simultaneously, Russian service sees waiters bringing out platters of food sequentially.
4. Silver
Silver service waiters stand along-side their guests and place food delicately on their plates.
Special service forks and spoons are required, and are held in the waiter’s left hand while he
or she serves from the guest’s left hand side.
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5. Guéridon
This special type of service describes the process of a chef or waiter preparing and cooking
the food on a trolley along-side the table, before serving it directly to the guests. Many
desserts, often those with fancy effects (like a flambé) are served in this way.
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