Business Studies Grade 12 P2 NSC November Prediction 2026 Memo

Copyright reserved Please turn over hlayiso mock exams Practice Series: Grade 12 NSC Preparation WWW.HLAYISO.COM NATIONAL SENIOR CERTIFICATE GRADE 12 BUSINESS STUDIES P2 PREDICTION EXAMINATION 2026 MARKING GUIDELINES MARKS: 150 These marking guidelines consist of 24 pages.

Business Studies/P2 2 NSC – Marking Guidelines Hlayiso/Prediction 2026 NOTES TO MARKERS These notes are provided to ensure fair, consistent and reliable marking of this prediction examination. 1. Candidates’ responses must be in full sentences for SECTIONS B and C, depending on the nature of the question. 2. The marking guidelines are comprehensive but not exhaustive. Give credit to answers that are correct but use a different expression, come from another credible source, are original, or use a different approach. There is only ONE correct answer for each item in SECTION A. 3. Where an answer is unclear or shows some understanding, award part-marks (e.g. one mark instead of two). 4. The word ’Sub-max’ is used to allocate marks within a question or sub-question. The word ’Max’ shows the maximum marks for the question; circle the subtotal on the right-hand side as guided by ’Max’. 5. In an indirect question (scenario-based), the theory and the response must be relevant and related to the question. Responses that must be quoted from a scenario receive ONE mark each. 6. Do not give credit for repeated facts. Indicate repetition with an ’R’. 7. Cognitive verbs: (a) Name, state, give, list, outline, quote, identify, motivate, recommend, suggest and advise do not usually require much depth; the marks (√√) appear at the end of each fact. (b) Define, describe, explain, discuss, elaborate, distinguish, differentiate, analyse and evaluate require a greater depth of understanding; ticks are separated, e.g. ’Fixed deposits offer a guaranteed return √, because the interest rate is fixed for the whole term.’ √ Some explain-type responses (e.g. roles/procedures) are marked with √√at the end of each fact, as indicated in the marking guidelines. 8. Where a specific number of facts is required (e.g. ’any FOUR’), mark only the FIRST responses up to that number and draw a line through the rest. Mark only the FIRST answer where a question requires ONE answer. 9. Where the number of facts is specified for describe/discuss/explain questions in SECTION B: fact (2 marks) and explanation (1 mark). In SECTION C the explanation earns 2 marks. Copyright reserved Please turn over

Business Studies/P2 3 NSC – Marking Guidelines Hlayiso/Prediction 2026 10. SECTION C: The breakdown of essay marks is as follows: Introduction, Content, Conclusion Max 32 Insight 8 TOTAL 40 Insight (LASO) consists of the following components: Layout/ Structure (L) Is there an introduction, a body with paragraphs/sub-headings and a conclusion? The words INTRODUCTION and CONCLUSION must be stated and supported by an explanation. 2 Analysis and interpretation (A) Can the candidate break down the question into headings/sub-headings and interpret it correctly? All headings addressed: 1 mark. Interpretation (16 to 32 marks for facts): 1 mark. 2 Synthesis (S) Are relevant decisions/facts/responses made? Only relevant facts in two or more sub-questions: 2 marks (no ’-S’). Some irrelevant facts/only one sub-question with relevant facts: 1 mark (one ’-S’). No relevant facts: 0 marks (two ’-S’). 2 Originality (O) Is there evidence of examples, based on recent information/current trends and developments (not older than two years), in any TWO of the four sub-questions? 2 TOTAL FOR INSIGHT 8 11. Indicate insight in the left-hand margin with a symbol (L, A, -S and/or O). Mark all relevant facts until the SUB-MAX/MAX in a subsection is reached, write SUB-MAX/MAX, but continue reading for originality (’O’). At the end of each essay show the allocation as follows: CONTENT MARKS Facts 32 (max.) L 2 A 2 S 2 O 2 TOTAL 40 12. No marks are awarded for content repeated from the introduction and conclusion. Award TWO marks for complete sentences and ONE mark for phrases, incomplete sentences and vague answers. Copyright reserved Please turn over

Business Studies/P2 4 NSC – Marking Guidelines Hlayiso/Prediction 2026 SECTION A QUESTION 1 1.1 1.1.1 B √√ 1.1.2 C √√ 1.1.3 B √√ 1.1.4 D √√ 1.1.5 A √√ NOTE: 1.1.1: R40 000 × 1,092 = R47 524; interest = R47 524 −R40 000 = R7 524. (A is simple interest; C is the total amount.) (5 x 2) (10) 1.2 1.2.1 utmost good faith √√ 1.2.2 stockbroker √√ 1.2.3 empty chair √√ 1.2.4 complainer √√ 1.2.5 people √√ (5 x 2) (10) 1.3 1.3.1 C √√ 1.3.2 E √√ 1.3.3 F √√ 1.3.4 D √√ 1.3.5 B √√ (5 x 2) (10) [30] BREAKDOWN OF MARKS QUESTION 1 MARKS 1.1 10 1.2 10 1.3 10 TOTAL 30 TOTAL SECTION A: 30 Copyright reserved Please turn over

Business Studies/P2 5 NSC – Marking Guidelines Hlayiso/Prediction 2026 SECTION B Mark the answers to the FIRST TWO questions only. QUESTION 2: BUSINESS VENTURES 2.1 Types of preference shares - Cumulative preference shares √ - Non-cumulative preference shares √ - Participating preference shares √ - Non-participating preference shares √ - Redeemable preference shares √ - Non-redeemable preference shares √ - Convertible preference shares √ NOTE: Mark the first FOUR (4) only. (4 x 1) (4) 2.2 Road Accident Fund (RAF) as a type of compulsory insurance - The RAF insures road users √against the negligence of other road users. √ - It provides compulsory cover √for all road users in South Africa, including businesses. √ - Drivers of business vehicles are indemnified √against claims by people injured in accidents. √ - The RAF is funded by a levy √on the sale of petrol/diesel. √ - The amount that can be claimed for loss of income √is limited by legislation. √ - Next of kin of breadwinners who are injured/killed in road accidents √may claim directly from the RAF. √ - The injured party is compensated √whether the negligent driver is insured or not. √ Any other relevant answer related to the Road Accident Fund. Max (4) Copyright reserved Please turn over

Business Studies/P2 6 NSC – Marking Guidelines Hlayiso/Prediction 2026 2.3 Insurance 2.3.1 Average clause √√ (2) 2.3.2 Amount that LP will receive from Sizwe Insurers Compensation = Amount insured Market value ×Loss√ = R510000 R850000 √×R240000√ = R144000√ NOTE: 1. Award FOUR (4) marks for the correct answer (R144 000) even if the calculations are not shown. 2. Award a maximum of THREE (3) marks if the answer is incorrect but the method is correct. 3. Award a maximum of ONE (1) mark if the formula is correct but the substitution and answer are incorrect. (4) 2.4 Factors that Thandi should consider when making investment decisions FACTORS MOTIVATIONS 1. Liquidity √√ Thandi wants an investment that she can convert into cash quickly if needed. √ 2. Inflation rate √√ She also wants the return on her investment to be higher than the inflation rate. √ Sub-max (4) Sub-max (2) NOTE: 1. Mark the first TWO (2) factors only. 2. Do not award marks for motivations if the factor was incorrectly identified. 3. Award marks for the factors even if the quotes are incomplete. 4. Accept ’Return on investment’ for the second quote. Max (6) 2.5 Impact of fixed deposits as a form of investment Positives/Advantages - The interest rate is fixed √for the full investment period, so the return is guaranteed. √ - The capital invested is safe √, as it is a low-risk investment. √ - Investors know in advance √exactly how much they will receive at the end of the term. √ - Interest rates are usually higher than those of savings accounts √for the same period. √ - The investor can choose the investment period √that suits his/her needs. √ - No/Low fees/commission √are charged on fixed deposits. √ Any other relevant answer related to the positive impact of fixed deposits. Copyright reserved Please turn over

Business Studies/P2 7 NSC – Marking Guidelines Hlayiso/Prediction 2026 AND/OR Negatives/Disadvantages - Money cannot be withdrawn before the end of the term √without penalties, so it is not liquid. √ - The fixed interest rate may be lower than the inflation rate √, which reduces the real value of the investment. √ - Investors cannot benefit from rising interest rates √during the investment period. √ - Returns are generally lower √than those of riskier investments such as shares/unit trusts. √ - Interest earned above a certain amount √is subject to income tax. √ Any other relevant answer related to the negative impact of fixed deposits. NOTE: Mark either positives or negatives or a combination of both. Max (6) 2.6 Presentation 2.6.1 Factors considered by Naledi when preparing for her presentation - She researched the background of the travel agents. √ - She rehearsed her presentation several times. √ NOTE: 1. Mark the first TWO (2) only. 2. Only award marks for responses that are quoted from the scenario. (2 x 1) (2) 2.6.2 Handling feedback in a non-aggressive and professional manner - Naledi should remain calm/polite/courteous, even when the question is asked rudely. √√ - She should listen carefully to the question without interrupting. √√ - Thank the travel agent for the question/comment. √√ - Rephrase/Repeat the question to ensure that she understands it correctly. √√ - Answer the question honestly, clearly and to the point. √√ - Explain the reasons for the prices, e.g. the value/quality of the tour packages. √√ - Avoid arguments and do not take negative comments personally. √√ - Offer to discuss the matter privately after the presentation if the question cannot be answered immediately. √√ - Maintain eye contact and positive body language. √√ Any other relevant answer related to handling feedback in a non-aggressive and professional manner. Max (6) Copyright reserved Please turn over

Business Studies/P2 8 NSC – Marking Guidelines Hlayiso/Prediction 2026 2.7 Legislation as a criterion for the success and/or failure of a private company - A private company must be registered with the Companies and Intellectual Property Commission (CIPC) √, which gives it a separate legal personality. √ - It must comply with the Companies Act √and draw up a Memorandum of Incorporation (MOI). √ - The name must end with ’(Pty) Ltd’ √, which informs stakeholders that shareholders have limited liability. √ - It is not required to publish its annual financial statements √, which keeps financial information private. √ - It may not offer its shares to the public √, which limits the amount of capital it can raise. √ - Shares are not freely transferable √, which may discourage some investors. √ - The registration process is costly/time-consuming √compared with that of a sole trader/partnership. √ - Strict legal requirements/administration √increase the costs of running the business. √ Any other relevant answer related to legislation as a criterion for the success and/or failure of a private company. Max (6) [40] BREAKDOWN OF MARKS QUESTION 2 MARKS 2.1 4 2.2 4 2.3.1 2 2.3.2 4 2.4 6 2.5 6 2.6.1 2 2.6.2 6 2.7 6 TOTAL 40 Copyright reserved Please turn over

Business Studies/P2 9 NSC – Marking Guidelines Hlayiso/Prediction 2026 QUESTION 3: BUSINESS ROLES 3.1 Types of difficult personalities in the workplace - Aggressive/Hostile √ - Complainer √ - Indecisive/Staller √ - Know-it-all/Expert √ - Too agreeable/Super-agreeable √ - Negative √ - Quiet/Unresponsive √ NOTE: Mark the first FOUR (4) only. (4 x 1) (4) 3.2 Advantages of creative thinking in the workplace - Better/Unique ideas are generated √that may give the business a competitive advantage. √ - Complex business problems may be solved √in new/different ways. √ - Productivity may increase √as new ways of working are found. √ - Employees feel motivated/valued √when their ideas are considered. √ - Leads to new products/services √that meet the changing needs of customers. √ - Helps the business to adapt to change √in a dynamic business environment. √ - Improves communication/team work √as employees share ideas. √ Any other relevant answer related to the advantages of creative thinking in the workplace. Max (6) 3.3 Problem-solving techniques applied by BF PROBLEM- SOLVING TECHNIQUES MOTIVATIONS 1. Brainstorming √√ The manager asked a group of employees to call out as many ideas as possible in a short time without criticising each other’s suggestions. √ 2. Delphi technique √√ BF also sent questionnaires to a panel of furniture-design experts who never met each other. √ Sub-max (4) Sub-max (2) NOTE: 1. Mark the first TWO (2) techniques only. 2. Do not award marks for motivations if the technique was incorrectly identified. 3. Award marks for the techniques even if the quotes are incomplete. Max (6) Copyright reserved Please turn over

Business Studies/P2 10 NSC – Marking Guidelines Hlayiso/Prediction 2026 3.4 Social responsibility 3.4.1 Ways in which MM deals with unemployment - MM offers learnerships to unemployed young people in the area. √ - MM buys spare parts from small businesses in the local community. √ NOTE: 1. Mark the first TWO (2) only. 2. Only award marks for responses that are quoted from the scenario. (2 x 1) (2) 3.4.2 Other ways in which businesses can deal with unemployment - Offer bursaries/internships √to young people in the community. √ - Provide skills-development/training programmes √to improve the employability of community members. √ - Support entrepreneurs/small businesses √with funding/mentorship to create jobs. √ - Use labour-intensive production methods √where possible. √ - Employ more people √from the local community. √ - Expand the business/open new branches √to create more jobs. √ - Participate √in government job-creation initiatives, e.g. youth employment programmes. √ Any other relevant answer related to dealing with unemployment as a socio-economic issue. NOTE: Do not award marks for responses quoted from the scenario in QUESTION 3.4.1. Max (4) 3.5 Dealing with race as a diversity issue - Implement affirmative action/employment equity policies √√to promote racial representation at all levels. - Comply with the Employment Equity Act/B-BBEE requirements. √√ - Provide diversity training √√to promote understanding and respect between races. - Have a zero-tolerance policy against racism/racial discrimination √√and discipline offenders. - Appoint/Promote employees based on merit/qualifications √√, regardless of race. - Ensure that all employees receive equal pay for work of equal value. √√ - Encourage teams with members of different races √√to promote co-operation. - Provide confidential channels √√to report racial discrimination. Any other relevant answer related to dealing with race as a diversity issue in the workplace. Max (6) Copyright reserved Please turn over

Business Studies/P2 11 NSC – Marking Guidelines Hlayiso/Prediction 2026 3.6 Roles of health and safety representatives - Ensure that protective clothing is available to all workers. √√ - Identify potential dangers/hazards in the workplace. √√ - Promote/Maintain/Review measures that ensure the health and safety of workers. √√ - Check the effectiveness of health and safety measures with management. √√ - Ensure that equipment needed to do the work is provided and maintained regularly. √√ - Promote safety training so that employees can avoid potential dangers. √√ - Ensure that dangerous equipment is used under the supervision of trained workers. √√ - Work with the employer to investigate accidents/complaints about health and safety. √√ Any other relevant answer related to the roles of health and safety representatives. Max (6) 3.7 Criteria for successful team performance Shared values √√ - Team members share the same vision/mission/values √and work towards common goals. - Team members share the same norms/values √that guide their behaviour. Mutual trust and support √√ - Team members trust/respect and support each other √and pull their weight. Communication √√ - Team members communicate openly √and give constructive feedback. Co-operation/Collaboration √√ - Team members agree on the methods to get the job done √and work together without wasting time. Complementary skills/Knowledge √√ - Members have the skills/knowledge/experience √required to achieve the team goals. Conflict resolution √√ - The team resolves conflict quickly and fairly √so that it does not affect performance. Clear objectives/goals √√ - Members understand the goals √and their roles in achieving them. Any other relevant answer related to the criteria for successful team performance. NOTE: 1. Mark the first TWO (2) criteria only. 2. Award ONE (1) mark for an explanation of each criterion. Criterion (2 x 2) (4) Explanation (2 x 1) (2) Max (6) [40] Copyright reserved Please turn over

Business Studies/P2 12 NSC – Marking Guidelines Hlayiso/Prediction 2026 BREAKDOWN OF MARKS QUESTION 3 MARKS 3.1 4 3.2 6 3.3 6 3.4.1 2 3.4.2 4 3.5 6 3.6 6 3.7 6 TOTAL 40 QUESTION 4: MISCELLANEOUS TOPICS BUSINESS VENTURES 4.1 Functions of the JSE - Provides a market where shares/securities can be bought and sold. √√ - Raises capital for companies listed on the JSE. √√ - Regulates the buying and selling of shares in an orderly way. √√ - Protects investors through strict rules and legislation. √√ - Acts as an indicator of the state of the economy. √√ - Provides access to investment opportunities for the public. √√ - Publishes the prices of listed securities daily. √√ Any other relevant answer related to the functions of the JSE. Max (4) 4.2 Principles of insurance 4.2.1 Indemnity - Applies to short-term insurance √only. - The insured is compensated for the actual/proven loss √and may not make a profit from a claim. √ - The insured is placed in the same financial position √as before the loss occurred. √ - The insured must prove the value of the loss √before compensation is paid. √ Any other relevant answer related to indemnity as a principle of insurance. Max (3) Copyright reserved Please turn over

Business Studies/P2 13 NSC – Marking Guidelines Hlayiso/Prediction 2026 4.2.2 Security - Applies to long-term insurance/assurance √only. - A fixed amount is paid out √when a specified event occurs, e.g. death or retirement. √ - The insured is not compensated for a loss √; the policy provides security for the future. √ - Life insurance policies may be used as security √when applying for a loan. √ Any other relevant answer related to security as a principle of insurance. Max (3) 4.3 Advantages of flip charts as a visual aid - Flip charts are cheap/easy to use √and do not need electricity. √ - Information can be written down during the presentation √, e.g. ideas from the audience. √ - Pages can be prepared in advance √and flipped back to when needed. √ - They are portable √and can be used in any venue. √ - Key points can be highlighted √with different colours. √ Any other relevant answer related to the advantages of flip charts. Max (4) 4.4 Impact of a partnership as a form of ownership Positives/Advantages - Partners contribute capital √, so more capital is available than for a sole trader. √ - It is easy and inexpensive to establish √, as there are few legal requirements. √ - Partners share responsibilities/workload √and bring different skills/expertise. √ - Decisions are shared √, which may lead to better decisions. √ - Losses are shared √among the partners. √ - Financial statements do not have to be published √and remain private. √ Any other relevant answer related to the positive impact of a partnership. AND/OR Negatives/Disadvantages - Partners have unlimited liability √, so personal assets may be used to pay business debts. √ - Partners are jointly and severally liable √for the debts incurred by other partners. √ - It has no continuity √; the partnership ends when a partner dies/leaves. √ - Disagreements between partners √may delay decisions. √ - Profits must be shared √according to the partnership agreement. √ - It has no separate legal personality √, which may make it difficult to raise large loans. √ Any other relevant answer related to the negative impact of a partnership. NOTE: Mark either positives or negatives or a combination of both. Max (6) BUSINESS ROLES Copyright reserved Please turn over

Business Studies/P2 14 NSC – Marking Guidelines Hlayiso/Prediction 2026 4.5 Causes of conflict in the workplace - Lack of communication/miscommunication √ - Personality clashes/different backgrounds/values √ - Unclear roles/responsibilities √ - Unfair treatment/discrimination √ - Competition for limited resources √ - Unrealistic deadlines/workload/stress √ - Poor leadership/management √ - Lack of co-operation/team work √ NOTE: Mark the first FOUR (4) only. (4 x 1) (4) 4.6 Difference between problem-solving and decision-making PROBLEM-SOLVING DECISION-MAKING Alternative solutions are generated/identified √and evaluated. √ Choosing the best alternative √from those available. √ Often done by a group/team √of employees. √ Often done by one person/management √in authority. √ Involves a series of steps √to solve the problem. √ Is one of the steps √in problem-solving. √ Sub-max (2) Sub-max (2) Any other relevant answer related to the difference between problem-solving and decision-making. NOTE: The difference must be clear. The answer does not have to be in tabular format. Max (4) Copyright reserved Please turn over

Business Studies/P2 15 NSC – Marking Guidelines Hlayiso/Prediction 2026 4.7 Impact of CSR on communities Positives/Advantages - Community projects improve the living standards/well-being √of communities. √ - Skills-development programmes improve the employability √of community members. √ - Community members may receive bursaries √to study further. √ - Businesses may provide infrastructure √, e.g. schools/clinics/water. √ - Jobs may be created √, which reduces unemployment/poverty. √ - Environmental projects improve the quality of life √in communities. √ Any other relevant answer related to the positive impact of CSR on communities. AND/OR Negatives/Disadvantages - Communities may become dependent √on the support of businesses. √ - Projects may stop √when businesses experience financial problems. √ - Some businesses use CSR only as a public-relations exercise √without real benefits for the community. √ - Projects may not address the real needs √of the community if the community is not consulted. √ - Businesses may increase prices √to recover CSR costs. √ Any other relevant answer related to the negative impact of CSR on communities. NOTE: Mark either positives or negatives or a combination of both. Max (6) 4.8 Correct procedure to deal with grievances - The aggrieved employee must verbally report the grievance √to his/her supervisor/manager. √ - The supervisor should resolve the issue √within three to five working days. √ - If it is not resolved, the employee may take the grievance √to the next level of management. √ - The employee then lodges the grievance in writing √on a grievance form. √ - The employee must receive a written reply √to the written grievance. √ - A grievance hearing must be held √with all relevant parties present. √ - Minutes of the meeting must be kept √and the outcome recorded on the grievance form. √ - If the employee is still not satisfied √, the matter may be referred to the highest level of management/CCMA. √ Any other relevant answer related to the correct procedure to deal with grievances. Max (6) [40] Copyright reserved Please turn over

Business Studies/P2 16 NSC – Marking Guidelines Hlayiso/Prediction 2026 BREAKDOWN OF MARKS QUESTION 4 MARKS 4.1 4 4.2.1 3 4.2.2 3 4.3 4 4.4 6 4.5 4 4.6 4 4.7 6 4.8 6 TOTAL 40 TOTAL SECTION B: 80 Copyright reserved Please turn over

Business Studies/P2 17 NSC – Marking Guidelines Hlayiso/Prediction 2026 SECTION C Mark the FIRST question only. QUESTION 5: BUSINESS VENTURES (MANAGEMENT AND LEADERSHIP) 5.1 Introduction - Management focuses on planning, organising and controlling, while leadership focuses on inspiring and guiding people. √ - Leadership theories provide a framework for how leaders should lead their followers. √ - The charismatic leadership style relies on the personality and charm of the leader. √ - A leader’s personal attitude influences the motivation and performance of employees. √ Any other relevant answer related to management and leadership/leadership theories/charismatic style/personal attitude. Any (2 x 1) (2) 5.2 Differences between management and leadership MANAGEMENT LEADERSHIP Managers are appointed √to their positions. √ Leaders are chosen/followed √ because of their influence. √ Focus on systems, procedures and controls √to achieve goals. √ Focus on people √and inspire them to achieve goals. √ Plan, organise, lead and control √ resources. √ Motivate/influence/guide √followers. √ Use formal authority √to give instructions. √ Use personal influence √to get things done. √ Focus on short-term goals √and the present. √ Focus on a long-term vision √and the future. √ Do things right √by following rules. √ Do the right things √and are willing to take risks. √ Sub-max (4) Sub-max (4) Any other relevant answer related to the differences between management and leadership. NOTE: The differences must be clear. Max (8) Copyright reserved Please turn over

Business Studies/P2 18 NSC – Marking Guidelines Hlayiso/Prediction 2026 5.3 Leadership theories Transformational theory - Leaders inspire followers √to achieve more than what is expected of them. √ - Leaders share a clear vision √and encourage employees to work towards it. √ - Leaders encourage creativity/innovation √and new ways of doing things. √ - Leaders act as role models √and earn the trust/respect of followers. √ - Employees are developed/empowered √to become leaders themselves. √ - Helps businesses to manage change √successfully. √ Any other relevant answer related to the transformational leadership theory. Sub-max (6) Leaders and followers theory - Teams achieve good results √when there is understanding between the leader and the followers. √ - Followers listen to what is expected of them √and work as a team towards the goals. √ - Followers accept responsibility √when targets are not achieved. √ - Leaders lead by example √and reward positive behaviour. √ - Leaders motivate employees √to find more efficient ways of using resources. √ - Some followers may depend too much on the leader √, which may stifle creativity. √ Any other relevant answer related to the leaders and followers theory. Sub-max (6) Max (12) 5.4 Impact of the charismatic leadership style on businesses Positives/Advantages - The leader inspires/motivates employees √through his/her personality/charm. √ - Employees are loyal/committed √to the leader and the business. √ - The leader’s vision/enthusiasm √encourages employees to work hard. √ - Useful during times of change/crisis √, as employees trust the leader. √ - Improves the image of the business √as the leader attracts investors/customers. √ Any other relevant answer related to the positive impact of the charismatic leadership style. Copyright reserved Please turn over

Business Studies/P2 19 NSC – Marking Guidelines Hlayiso/Prediction 2026 AND/OR Negatives/Disadvantages - Employees may depend too much on the leader √, which is a problem if the leader leaves. √ - The leader may become arrogant/self-centred √and ignore the inputs of others. √ - Employees may follow the leader blindly √, even when decisions are wrong. √ - The leader may focus on his/her image √rather than on the goals of the business. √ - It may be difficult to find a successor √with the same personality. √ Any other relevant answer related to the negative impact of the charismatic leadership style. NOTE: Mark either positives or negatives or a combination of both. Max (10) 5.5 Role of personal attitude in successful leadership - A positive attitude motivates/inspires employees √to achieve the goals of the business. √ - Leaders with a positive attitude are willing to learn/grow √and keep developing their skills. √ - Leaders see challenges as opportunities √and find solutions to problems. √ - A positive attitude creates a good working environment √, which improves productivity. √ - Leaders lead by example √, so employees copy their positive behaviour. √ - Leaders with a positive attitude listen to employees √and value their contributions. √ - A negative attitude may demotivate employees √and lead to poor performance. √ Any other relevant answer related to the role of personal attitude in successful leadership. Max (10) 5.6 Conclusion - Businesses need both good managers and good leaders to be successful. √√ - Leadership theories help leaders to choose the best way of leading in different situations. √√ - Charismatic leaders must use their influence responsibly for the benefit of the business. √√ - A positive personal attitude is one of the most important qualities of a successful leader. √√ Any other relevant answer related to management and leadership/leadership theories/charismatic style/personal attitude. Any (1 x 2) (2) [40] Copyright reserved Please turn over

Business Studies/P2 20 NSC – Marking Guidelines Hlayiso/Prediction 2026 QUESTION 5: BREAKDOWN OF MARK ALLOCATION DETAILS MAXIMUM TOTAL Introduction 2 Max 32 Differences between management and leadership 8 Leadership theories 12 Impact of the charismatic leadership style 10 Role of personal attitude 10 Conclusion 2 INSIGHT Layout 2 8 Analysis/Interpretation 2 Synthesis 2 Originality/Examples 2 TOTAL MARKS 40 LASO – For each component: Allocate 2 marks if all requirements are met. Allocate 1 mark if some requirements are met. Allocate 0 marks where requirements are not met at all. Copyright reserved Please turn over

Business Studies/P2 21 NSC – Marking Guidelines Hlayiso/Prediction 2026 QUESTION 6: BUSINESS ROLES (ETHICS AND PROFESSIONALISM) 6.1 Introduction - Ethical behaviour refers to doing what is morally right, while professional behaviour refers to the standards expected in the workplace. √ - The King Code principles guide businesses on good corporate governance. √ - Unethical business practices, such as unfair advertising and tax evasion, damage the reputation of a business. √ - Businesses must conduct their business practices in a professional, responsible, ethical and effective way. √ Any other relevant answer related to ethics and professionalism/King Code/unethical practices. Any (2 x 1) (2) 6.2 Differences between ethical and professional behaviour ETHICAL BEHAVIOUR PROFESSIONAL BEHAVIOUR Refers to the principles of right and wrong √in society. √ Refers to the rules/standards √that are expected in the workplace/profession. √ Based on moral values/conscience √ of the individual. √ Based on the code of conduct √of the business/profession. √ Guides individuals to make decisions √ that are morally acceptable. √ Guides employees to act in a way √ that upholds the reputation of the business. √ Often not written down √and may differ between cultures. √ Usually written down/formal √and applies to all employees. √ Sub-max (4) Sub-max (4) Any other relevant answer related to the differences between ethical and professional behaviour. NOTE: The differences must be clear. Max (8) Copyright reserved Please turn over

Business Studies/P2 22 NSC – Marking Guidelines Hlayiso/Prediction 2026 6.3 Application of King Code principles Fairness - Businesses should treat all stakeholders fairly/equally √, including minority shareholders. √ - Employees should be rewarded fairly √for work of equal value. √ - Businesses should not exploit customers/suppliers √through unfair prices/contracts. √ - Decisions should consider the interests of all stakeholders √, not only those of shareholders. √ Any other relevant answer related to applying fairness as a King Code principle. Sub-max (6) Responsibility - The board should take responsibility √for the assets/actions of the business. √ - Businesses should act responsibly towards the environment √, e.g. by reducing pollution. √ - Businesses should be prepared to take corrective action √when things go wrong. √ - Businesses should contribute to the well-being of communities √through CSR/CSI projects. √ Any other relevant answer related to applying responsibility as a King Code principle. Sub-max (6) Max (12) 6.4 Challenges of unethical business practices Unfair advertising - Misleading advertisements may lead to legal action/fines √under the Consumer Protection Act/by the National Consumer Commission. √ - The Advertising Regulatory Board may order the business to withdraw/amend √ misleading advertisements, which wastes advertising costs. √ - Customers lose trust in the business √, which damages its reputation. √ - Unfair comparisons with competitors’ products √may lead to court cases. √ - Sales may decline √when customers realise that claims are false. √ Any other relevant answer related to the challenges of unfair advertising. Sub-max (6) Copyright reserved Please turn over

Business Studies/P2 23 NSC – Marking Guidelines Hlayiso/Prediction 2026 Taxation/Tax evasion - Businesses that do not declare all their income √may face heavy fines/penalties from SARS. √ - Directors may face criminal charges/imprisonment √for tax evasion. √ - The reputation of the business is damaged √and stakeholders lose trust. √ - Government has less money √for services/infrastructure that also benefit businesses. √ - Honest businesses face unfair competition √from businesses that evade tax. √ Any other relevant answer related to the challenges of tax evasion. Sub-max (6) Max (12) 6.5 Conducting professional, responsible, ethical and effective business practice - Develop a code of ethics/conduct √that all employees must follow. √ - Train employees √on ethical and professional behaviour. √ - Treat all stakeholders with respect √and honesty. √ - Comply with all legislation √, e.g. pay taxes and follow labour laws. √ - Advertise products honestly √and avoid misleading claims. √ - Apply the King Code principles √of good corporate governance. √ - Take disciplinary action √against employees who behave unethically. √ - Be socially responsible √and protect the environment. √ Any other relevant answer related to conducting professional, responsible, ethical and effective business practice. Max (10) 6.6 Conclusion - Ethical and professional behaviour builds the trust of all stakeholders. √√ - Applying the King Code principles improves good corporate governance and ethical business conduct. √√ - Businesses that avoid unethical practices protect their reputation and avoid fines. √√ Any other relevant answer related to ethics and professionalism/King Code/unethical practices. Any (1 x 2) (2) [40] Copyright reserved Please turn over

Business Studies/P2 24 NSC – Marking Guidelines Hlayiso/Prediction 2026 QUESTION 6: BREAKDOWN OF MARK ALLOCATION DETAILS MAXIMUM TOTAL Introduction 2 Max 32 Differences between ethical and professional behaviour 8 Application of King Code principles 12 Challenges of unethical business practices 12 Professional, responsible, ethical and effective business practice 10 Conclusion 2 INSIGHT Layout 2 8 Analysis/Interpretation 2 Synthesis 2 Originality/Examples 2 TOTAL MARKS 40 LASO – For each component: Allocate 2 marks if all requirements are met. Allocate 1 mark if some requirements are met. Allocate 0 marks where requirements are not met at all. TOTAL SECTION C: 40 GRAND TOTAL: 150 Copyright reserved