Business Studies Grade 12 North West Mock 2019 Question Paper

Downloaded from hlayiso.com NATIONAL SENIOR CERTIFICATE GRADE 12 BUSINESS STUDIES SEPTEMBER 2019 MARKS: 300 TIME: 3 hours This question paper consists of 15 pages. Copyright reserved Please turn over

Downloaded from hlayiso.com Business Studies 2 NW/September 2019 NSC INSTRUCTIONS AND INFORMATION Read the following instructions carefully before answering the questions. 1. This question paper consists of THREE sections and covers all FOUR main topics. SECTION A: COMPULSORY SECTION B: Consists of FIVE questions. Answer any THREE of the five questions in this section. SECTION C: Consists of FOUR questions. Answer any TWO of the four questions in this section. 2. Read the instructions for each question carefully and take particular note of what is required. 3. Number your answers correctly according to the numbering system used in this question paper. NO marks will be awarded for answers that are numbered incorrectly. 4. Except where other instructions are given, answers must be in full sentences. 5. Use the mark allocation and nature of each question to determine the length and detail of an answer. 6. Use the table below as a guide for mark and time allocation when answering each question. TIME SECTION QUESTION MARKS (Minutes) A: Compulsory Objective- type questions 1 40 30 B: FIVE direct / indirect-type 2 60 30 questions 3 60 30 CHOICE: 4 60 30 Answer any THREE. 5 60 30 6 60 30 C: FOUR essay-type 7 40 30 questions 8 40 30 CHOICE: 9 40 30 Answer any TWO. 10 40 30 300 180 7. Begin the answer to EACH question on a NEW page, for example Question 1 – new page, Question 2 – new page, et cetera. 8. You may use a non-programmable calculator. 9. Write neatly and legibly. Copyright reserved Please turn over

Downloaded from hlayiso.com Business Studies 3 NW/September 2019 NSC SECTION A: (COMPULSORY) QUESTION 1 1.1 Various options are provided as possible answers to the following questions. Choose the answer and write only the letter (A – D) next to the question number (1.1.1 – 1.1.10) in the ANSWER BOOK, for example 1.1.11 E 1.1.1 This Act prevents the reckless granting of loans to consumers: A Consumer Protection Act, 2008 (Act 68 of 2008) B Labour Relations Act, 1995 (Act 66 of 1995) C National Credit Act, 2005 (Act 34 of 2005) D Employment Equity Act, 1998 (Act 55 of 1998) 1.1.2 JKT Garden Services specialises in landscaping and tree-felling. It operates in the … sector. A primary B secondary C tertiary D informal 1.1.3 Businesses may sell off some product lines which have slow growth potential. This strategy is known as ... A Divestiture. B Retrenchment. C Liquidation. D Horizontal. 1.1.4 Tom delegates tasks according to the level of maturity of his employees. This is an example of a … leadership theory. A bureaucratic B situational C leaders and followers D transitional 1.1.5 ... is an example of a non-profit company. A Post Office B Eskom C Telkom D Johan Old Age Home 1.1.6 Which one of the following statements represents a function of the JSE? A Helps investors to choose between different share options B Raises primary capital C Serves as instrument for pricing D Does not provide protection for investors Copyright reserved Please turn over

Downloaded from hlayiso.com Business Studies 4 NW/September 2019 NSC 1.1.7 ... refers to projects that are not part of normal business activities but are aimed at benefitting the community. A Corporate Social Investment B Corporate Social Responsibility C Contemporary Social Responsibility D Sustainability 1.1.8 A human resource activity which matches employee competence with their position in the workplace is known as ... A screening. B placement. C induction. D training. 1.1.9 Businesses may use ... as a source of internal recruitment. A newspapers B recruitment agencies C walk-ins D notice boards 1.1.10 A small group of voluntary workers who meet regularly to discuss quality-related matters in the workplace: A Quality teams B Quality control C Quality circles D Quality council (10 x 2) (20) 1.2 Complete the following statements by using the word(s) in the list below. Write only the word(s) next to the question number (1.2.1 – 1.2.5) in your ANSWER BOOK. appointment; insurance; non-verbal; place; employment; market; assurance; verbal; profit; micro 1.2.1 The ... environment is the internal operation environment of a business. 1.2.2 Thabo received the ... contract outlining his working conditions. 1.2.3 Fire and theft are examples of short-term … 1.2.4 Businesses may use PowerPoint during a ... presentation in the workplace. 1.2.5 One of the elements of the triple bottom line is ... (5 x 2) (10) Copyright reserved Please turn over

Downloaded from hlayiso.com Business Studies 5 NW/September 2019 NSC 1.3 Choose a description from COLUMN B that matches a term in COLUMN A. Write only the letter (A – J) next to the question number (1.3.1 – 1.3.5) in the ANSWER BOOK, for example 1.3.6 K COLUMN A COLUMN B 1.3.1 Collective bargaining A Compensation beyond a regular wage which is exempt from taxation 1.3.2 Accountability B Disagreement between the employer 1.3.3 Fringe benefits organisations and trade unions 1.3.4 Inclusivity C Directors must report on business transactions. 1.3.5 Delphi technique D The directors are responsible for actions that are taken in the business. E Negotiations between employer associations and trade unions F A group of experts complete a questionnaire to solve a complex business problem. G A workforce consists of people from different ages. H Some employees from different cultural backgrounds are excluded in the workplace. I Individuals generate new ideas around a specific area. J Money paid to employees for working extra hours (5 x 2) (10) TOTAL SECTION A: 40 Copyright reserved Please turn over

Downloaded from hlayiso.com Business Studies 6 NW/September 2019 NSC SECTION B Answer ANY THREE questions in this section. NOTE: Clearly indicate the QUESTION NUMBER of each question that you choose. The answer to EACH question must start on a NEW page, for example Question 2 on a NEW page, Question 3 on a NEW page, et cetera. QUESTION 2 BUSINESS ENVIRONMENTS 2.1 List FIVE components of the PESTLE analysis. (5) 2.2 Outline the role of SETAs in supporting the implementation of the Skills Development Act. (8) 2.3 Identify the consumer right applicable to EACH of the following policy statements of MTZ Trading. 2.3.1 Customers will be refunded for any faulty products that are returned to the store. 2.3.2 Customers are given the option to stop unwanted direct marketing. 2.3.3 MTZ Trading will not publish false statements about their products and services. 2.3.4 MTZ Trading honours credit vouchers and prepaid services. (8) 2.4 Discuss ways in which businesses can comply with the following pillars of BBBEE. 2.4.1 Ownership (4) 2.4.2 Management (4) 2.4.3 Enterprise and Supplier Development (ESD) (4) Copyright reserved Please turn over

Downloaded from hlayiso.com Business Studies 7 NW/September 2019 NSC 2.5 Read the scenario below and answer the questions that follow. TSHEPO TRANSPORT SERVICES (TTS) Tshepo Transport Services provides transport to international tourists visiting the country. The management of TTS ensured that all employees are treated equally regardless of gender and race. 2.5.1 Name the Act that is applicable to the scenario above. Quote from the scenario to support your answer. (3) 2.5.2 Discuss the positive impact of the Act identified in Question 2.5.1 on TTS as a business. (8) 2.6 Evaluate the impact of the Skills Development Act on businesses. (8) 2.7 Suggest practical ways in which businesses can comply with the National Credit Act (NCA), 2005 (Act 34 of 2005). (8) [60] Copyright reserved Please turn over

Downloaded from hlayiso.com Business Studies 8 NW/September 2019 NSC QUESTION 3 BUSINESS VENTURES 3.1 Name SIX examples of non-verbal presentations. (6) 3.2 Outline factors that must be considered during presentations. (8) 3.3 Read the scenario below and answer the questions that follow. Benjamin has established a company that enables shareholders to have limited liability even though he is personally liable for the debts of the business. 3.3.1 Identify the form of ownership suitable for Benjamin. Motivate your answer by quoting from the scenario. (3) 3.3.2 Explain the differences between the form of ownership identified in Question 3.3.1 and a public company. (8) 3.4 Discuss the rights of preference shareholders. (8) 3.5 Discuss how the following criteria can contribute to the success and / or failure of a partnership. 3.5.1 Management (4) 3.5.2 Taxation (4) 3.6 Tabulate the differences between management and leadership. (8) 3.7 Read the scenario below and answer the questions that follow. LUCY ELECTRONICS (LE) The project manager at Lucy Electronics motivates workers by giving them incentives for meeting deadlines. 3.7.1 Identify the leadership style applicable in the scenario above. Motivate your answer by quoting from the scenario. (3) 3.7.2 Discuss the impact of the leadership style identified in Question 3.7.1 (6) 3.7.3 Recommend situations in which the identified leadership style in Question 3.7.1 can be applied. (2) [60] Copyright reserved Please turn over

Downloaded from hlayiso.com Business Studies 9 NW/September 2019 NSC QUESTION 4 BUSINESS ROLES 4.1 Identify the type of unethical business practice in EACH of the statements. 4.1.1 Mary promised to appoint Peter as her supervisor if he agrees to have a relationship with her. 4.1.2 The employees of Mpho Manufacturers spend time on Facebook during working hours and fail to meet deadlines. 4.1.3 Daniel generates extra income by using the company’s car without permission. (6) 4.2 Differentiate between problem-solving and decision-making. (4) 4.3 Explain how transparency as a King Code principle can be applied in the workplace. (4) 4.4 Read the following scenario and answer the questions that follow. CHOCOLATE DELUXE LTD. (CDL) Chocolate Deluxe Ltd. wants to change the structure of the business to be more competitive. The management of CDL has identified the pros and cons of their decision. Employees are always encouraged to come up with new ideas. 4.4.1 Identify the problem-solving technique applicable to the scenario above. Support your answer by quoting from the scenario. (3) 4.4.2 Discuss the impact of the problem-solving technique identified in Question 4.4.1. (8) 4.4.3 Advise on ways in which CDL can create an environment that promotes creative thinking. (8) 4.5 Explain the negative impact of CSI on businesses. (8) Copyright reserved Please turn over

Downloaded from hlayiso.com Business Studies 10 NW/September 2019 NSC 4.6 Read the scenario below and answer the questions that follow. Paul is the project manager for a team that renovates homes. His team is not happy due to an unfair workload and his poor administrative skills. They also feel that they are not treated with respect. This has caused conflict between Paul and his team members. 4.6.1 Identify THREE possible causes of conflict from the above scenario. (3) 4.6.2 Explain to Paul how he can apply the conflict resolution steps/techniques in the workplace. (8) 4.7 Suggest ways in which businesses can promote cultural rights in the workplace. (8) [60] Copyright reserved Please turn over

Downloaded from hlayiso.com Business Studies 11 NW/September 2019 NSC QUESTION 5 BUSINESS OPERATIONS 5.1 State any SIX aspects that must be included in an employment contract. (6) 5.2 Outline the selection procedure as a human resources activity. (8) 5.3 Identify the salary determination method illustrated by EACH statement below: 5.3.1 The employees of TGL (Pty) Ltd. are remunerated according to the number of hours they spent at work. (2) 5.3.2 Thabo, the financial manager at Troyer Textiles pays employees according to the number of dresses they produce. (2) 5.4 Discuss the TWO components of job analysis. (6) 5.5 Justify the effectiveness of fringe benefits on businesses as a good rewarding system. (6) 5.6 Elaborate on the meaning of Total Quality Management (TQM). (5) 5.7 Read the scenario below and answer the questions that follow. MARY CONFECTIONERY (MC) Mary Confectionery specialises in the baking of birthday and wedding cake for local businesses. Mary ensures that checks are carried out during and after the production process. She also set targets and measures performance. Mary ensures that all business functions use the necessary tools to improve the quality of the product. 5.7.1 Quote THREE statements from the scenario above and link EACH ONE to a specific quality concept. Use the table below as a guide to answer Question 5.7.1. STATEMENT FROM THE SCENARIO QUALITY CONCEPT (9) 5.7.2 Explain to MC the benefits of a good quality system. (8) 5.8 Suggest ways in which businesses can improve the quality of performance within the purchasing function. (8) [60] Copyright reserved Please turn over

Downloaded from hlayiso.com Business Studies 12 NW/September 2019 NSC QUESTION 6 MISCELLANEOUS TOPICS BUSINESS ENVIRONMENTS 6.1 Name THREE types of business environments and state the extent of control that these businesses have over EACH environment. Use the table below as a guide to answer the question. BUSINESS ENVIRONMENT EXTENT OF CONTROL 6.1.1 6.1.2 6.1.3 (6) 6.2 Explain the following provisions of the Basic Conditions of Employment Act (BCEA), 1997 (Act 75 of 1997): 6.2.1 Meals-breaks / Rest periods 6.2.2 Annual leave 6.2.3 Family responsibility (6) BUSINESS VENTURES 6.3 Explain the advantages of state-owned companies. (6) 6.4 Discuss liquidity as a factor to consider when making an investment decision. (4) 6.5 Read the statement below and answer questions that follow. Mpho wants to invest R 50 000 in a fixed deposit account. The bank offers him 8% compound interest, per annum, for three years. 6.5.1 Calculate the interest that Mpho would receive after three years. (4) 6.5.2 Explain the other form of interest that can be offered by the bank. (4) Copyright reserved Please turn over

Downloaded from hlayiso.com Business Studies 13 NW/September 2019 NSC BUSINESS ROLES 6.6 Identify the diversity issues addressed by BCC Enterprise in EACH statement below. 6.6.1 The management of BCC Enterprise ensures that Vusi and Jane are treated equally in the workplace. 6.6.2 Senior experienced employees are requested to mentor younger employees. 6.6.3 BCC Enterprise makes provision for ramps to accommodate people using wheelchairs. (6) 6.7 Discuss ways in which businesses can protect the environment and human health. (8) BUSINESS OPERATIONS 6.8 Identify the Total Quality Management (TQM) element applied by Zena Construction Ltd. in EACH statement below. 6.8.1 Products and services are constantly improved resulting in the improvement in the quality of products. 6.8.2 Employees are regularly trained to improve their performance. 6.8.3 Market research is conducted on a regular basis to determine the needs of customers. 6.8.4 Sufficient capital is available to purchase raw materials and equipment to render quality services. (8) 6.9 Advise the business on the reasons for terminating an employment contract. (8) [60] Copyright reserved Please turn over

Downloaded from hlayiso.com Business Studies 14 NW/September 2019 NSC SECTION C Answer any TWO questions in this section. Clearly indicate the QUESTION NUMBER of each question that you choose. The answer to each question must start on a NEW page, for example Question 7 on a NEW page, Question 8 on a NEW page, et cetera. QUESTION 7 BUSINESS ENVIRONMENTS (BUSINESS STRATEGIES) SIMPHIWE MANUFACTURERS (SM) Simphiwe Manufacturers specialises in the supply of designer bags. Sales have declined due to challenges in the market and macro-environment. The management of SM decided apply Porter’s Five Forces model and implement business strategies in order to deal with their business challenges. Write a detailed report on the following aspects. · Explain how SM may apply Porter’s Five Forces to analyse the challenges of the market environment. · Discuss THREE types of diversification strategies that SM may use to address challenges in the macro-environment. · Elaborate on the effectiveness of intensive strategies as a best strategy for addressing business challenges. · Advise the management of SM on the steps to consider when evaluating strategies. [40] QUESTION 8 BUSINESS VENTURES (INSURANCE) Businesses realise the importance of compulsory and non-compulsory insurance. They are also mindful of the principles of insurance. They must insure that their assets are not under-insured or over-insured. With reference to the statements above, write an essay on the following aspects. · Distinguish between compulsory and non-compulsory insurance and give examples of each. · Explain the importance of insurance for businesses. · Discuss FOUR principles of insurance. · Advise businesses on the differences between over-insurance and under- insurance. [40] Copyright reserved Please turn over

Downloaded from hlayiso.com Business Studies 15 NW/September 2019 NSC QUESTION 9 BUSINESS ROLES (TEAM PERFORMANCE AND CONFLICT) Businesses achieve their objectives through effective teamwork. It is important for team leaders to know the different stages of team development. They should also be able to handle grievances and conflict in the workplace. Write an essay on the following aspects. · Differentiate between a grievance and conflict. · Discuss FOUR stages of team development. · Explain THREE criteria to assess successful teams. · Suggest strategies of dealing with the following difficult personalities: - Indecisive people - Quiet people [40] QUESTION 10 BUSINESS OPERATIONS (HUMAN RESOURCES) CLAUDIA PAINT MANUFACTURERS (CPM) Claudia Paint Manufacturers is looking for an experienced supervisor. Fatima, the Human Resources manager is expected to conduct interviews, and induct the newly- appointed supervisor. CPM will also ensure that the rights of the new employee are protected as outlined in the Labour Relations Act, 1995 (Act 66 of 1995). Write an essay on the following aspects. · Outline the recruitment procedure that CPM should follow to fill the vacancy. · Explain the role of the interviewer before and during the interview. · Discuss the benefits of induction. · Advise Fatima on the implications of the Labour Relations Act on the Human Resources function. [40] TOTAL SECTION C: 80 TOTAL: 300 Copyright reserved