Wholesale and Retail Grade 8 Students Workbook

Downloaded from hlayiso.com THE WHOLESALE & RETAIL INDUSTRY Grade 8 LEARNER WORKBOOK Name ……………………………………………………………………………………. Class …………………………………………………………………………………….. Authored by Harry Bell [Type here]

Downloaded from hlayiso.com Page 2 Term 1 Week 1 THE WHOLESALE AND RETAIL INDUSTRY – CONCEPTS AND ROLES Where available access the internet and identify wholesalers in South Africa. Teacher Sign …………………….. Date ……………………

Downloaded from hlayiso.com Page 3 Activity 1: The concept of Wholesale and Retail In your own words explain Retailing. Wholesaling and Distribution. Retailing Wholesaling Distribution Teacher Sign …………………….. Date ……………………

Downloaded from hlayiso.com Page 4 Term 1 Week 2 THE WHOLESALE AND RETAIL INDUSTRY – CATEGORIES Activity 2: Categories of retailers Identify the category of the following Retailers. Category A family owned business selling flowers. SPAR Ellerines; Pick ‘n Pay PEP Bob’s Biltong Bar; Mary’s Spaza shop Edgars Checkers. The shop at the local petrol station Teachers comments. ……………………………………………………………... ………………………………………………………………………………………………… …………………………………………………………………………………………………. Teacher Sign …………………….. Date ……………………

Downloaded from hlayiso.com Page 5 FIELD WORK (Where possible) Walk around a mall and list the brand name of outlets you can see that are part of The Foschini Group. (HINT – Look at the signs in the windows of a Foschini outlet) You could also research this on the internet or even phone one of their outlets and ask the organisation which chains are part of TFG (The Foschini Group) Teacher Sign …………………….. Date ……………………

Downloaded from hlayiso.com Page 6 1. FIELD WORK (Where possible) 1. Visit and identify examples in your local area of each category of retailer Teacher Sign …………………….. Date ……………………

Downloaded from hlayiso.com Page 7 Term 1 Weeks 3 & 4 THE WHOLESALE AND RETAIL INDUSTRY – THE SUPPLY CHAIN Activity 3: Re-arrange the supply chain Look at the given supply chain role players below and put them in the correct order. 1) Distribution Centre 2) Manufacturer / Supplier 3) Retail Outlet 4) Farmer / Raw Material 5) The Customer 6) The Buyer & Suppliers Representative Teacher Sign …………………….. Date ……………………

Downloaded from hlayiso.com Page 8 Activity 4: The role of the role players in the supply chain In your own words explain the role of each of the role players in the supply chain. Teacher Sign …………………….. Date ……………………

Downloaded from hlayiso.com Page 9 Draw a poster illustrating the supply chain and show the flow of stock, cash and information through the supply chain. Teachers comments on the poster drawn . ……………………………………………………..………………………..... ………………………………………………………………………………………………… …………………………………………………………………………………………………. . ……………………………………………………..………………………..... ………………………………………………………………………………………………… …………………………………………………………………………………………………. Teacher Sign …………………….. Date ……………………

Downloaded from hlayiso.com Page 10 Term 1 Week 5 THE WHOLESALE AND RETAIL INDUSTRY – SUB SECTORS Activity 5: Furniture Sub-Sector List 2 outlets that you know fall into this sub-sector or research the names of 2 furniture outlets. Activity 6: CFTA Sub-Sector List 2 outlets that you know fall into this sub-sector or research the names of 2 CFTA outlets. Activity 7: FOOD Sub-Sector List 2 outlets that you know fall into this sub-sector or research the names of 2 food outlets. Teacher Sign …………………….. Date ……………………

Downloaded from hlayiso.com Page 11 Activity 8: SPECIALITY Sub-Sector List 2 outlets that you know fall into this sub-sector or research the names of 2 SPECIALITY outlets. Activity 9: Multi sector retailers In teams of two discuss into which sub-sector you think these retailers that sell a mix of goods would fall. Woolworths Pick ‘n Pay Teacher Sign …………………….. Date ……………………

Downloaded from hlayiso.com Page 12 Term 1 Weeks 6 & 7 THE WHOLESALE AND RETAIL INDUSTRY – JOBS AND PROGRESSION Draw a poster showing the flow of stock through an outlet and showing where each job is involved in the process . Teacher Sign …………………….. Date ……………………

Downloaded from hlayiso.com Page 13 Draw a poster showing the flow of cash through an outlet and showing where each job is involved in the process . Teacher Sign …………………….. Date ……………………

Downloaded from hlayiso.com Page 14 Draw a poster illustrating progression within a retail outlet. Teacher Sign …………………….. Date ……………………

Downloaded from hlayiso.com Page 15 Term 1 Week 8 THE WHOLESALE AND RETAIL INDUSTRY – COMPUTERISATION IN THE INDUSTRY Activity 10: High or low level of computerisation? In teams of two discuss and decide if you owned a retail outlet would you implement a high level of computerisation or just a very low level of computerisation or not have computers at all and explain why. Teacher Sign …………………….. Date ……………………

Downloaded from hlayiso.com Page 16 Term 2 Week 1 PROFIT – CONCEPT AND IMPORTANCE Activity 11: The importance of profit What is profit and why do you think it is important for a business to make a profit. Activity 12: Operating expenses In teams of two list 4 expenses you think a business will have to pay each month Teacher Sign …………………….. Date ……………………

Downloaded from hlayiso.com Page 17 Activity 13: Terms on the Income Statement In your own words explain the following terms Actual sales Cost of goods sold Shrinkage and losses Gross profit Other income Expenses Net profit before interest Interest Net profit before tax Tax Net profit after tax Dividend Retained income Teacher Sign …………………….. Date ……………………

Downloaded from hlayiso.com Page 18 Term 2 Week 2 PROFIT – SHRINKAGE Activity 14: Shrinkage and losses List in your own words 4 ways in which shrinkage can take place in a wholesale or retail business. Activity 15: The effect of shrinkage on the business Explain how shrinkage affects a wholesale or retail business. Teacher Sign …………………….. Date ……………………

Downloaded from hlayiso.com Page 19 Activity 16: The effect of shrinkage on employees Describe how shrinkage affects the employees of a wholesale or retail business. Activity 17: Causes of shrinkage on employees List 5 causes of shrinkage in a Wholesale or Retail business. Teacher Sign …………………….. Date ……………………

Downloaded from hlayiso.com Page 20 Term 2 Week 3 - 5 TARGET MARKET AND CUSTOMER PROFILES Activity 18: Target Market In your own words describe what ‘Target Market’ is. Activity 19: Customer Profiles In your own words describe what ‘Customer Profiles’ are. Teacher Sign …………………….. Date ……………………

Downloaded from hlayiso.com Page 21 Activity 20: How customer profiles affect a business’ product range Using examples, explain how target market and customer profiles affect the product range of an outlet Teacher Sign …………………….. Date ……………………

Downloaded from hlayiso.com Page 22 Activity 21: How will your product be affected by your target market? In teams of two explain how different types of men will affect your product range. Mostly large men Mostly wealthy men Mostly retired men Mostly artisans such as plumbers and electricians Teacher Sign …………………….. Date ……………………

Downloaded from hlayiso.com Page 23 FIELD WORK (Where possible) Identify the target market for 5 different outlets within the area and describe their customer profile Teacher Sign …………………….. Date ……………………

Downloaded from hlayiso.com Page 24 Term 2 Week 6 CUSTOMER SERVICE IN THE WHOLESALE AND RETAIL INDUSTRY Activity 22: The impact of service Class discussion: How you think good and bad service could impact on a business? Activity 23: Internet shopping Class discussion: How you think people shopping on the internet is going to change the need for service? Teacher Sign …………………….. Date ……………………

Downloaded from hlayiso.com Page 25 Term 2 Week 7 CUSTOMER SERVICE - MOMENTS OF TRUTH Activity 24: Personal experience of service Class discussion on personal experience of service (both good and bad) when shopping Let’s examine this statement  The objective of business is not to make money  The objective of business is to serve the customer  The result is to make money Activity 25: The objective of business What do you think it means for a wholesale or retail business and do you agree with it? Teacher Sign …………………….. Date ……………………

Downloaded from hlayiso.com Page 26 Activity 26: Examples of moments of truth Come up with 5 situations that you believe are “Moments of Truth” in a retail outlet. Teacher Sign …………………….. Date ……………………

Downloaded from hlayiso.com Page 27 Activity 27: Identify moments of magic and moments of misery Identify whether the given moments of truth are moments of magic or moments of misery Situations Magic Misery 1. The customer notices a dead fly in the cake cabinet, lying on top of a delicious cream cake. 2. The uniform that the cashier is wearing has a tomato sauce stain all the way down the front of it. 3. The packer offers to quickly fetch the 1l milk you forgot to pack in your trolley while the rest of your groceries are being scanned at the till. 4. The delivery team who deliver your new TV have hands that are full of dust, but use a wet wipe to clean their hands before they offload the TV. 5. The till operator is chewing gum while serving you. Activity 28: Additional services offered Give examples of additional services offered by retailers Teacher Sign …………………….. Date ……………………

Downloaded from hlayiso.com Page 28 Interview friends/family and write a report on 3 examples of service and detail whether they were moments of magic or moments of misery. Teacher Sign …………………….. Date ……………………

Downloaded from hlayiso.com Page 29 Term 2 Week 8 CUSTOMER SERVICE - SHOPPING PATTERNS Activity 29: How shopping patterns affect service requirements In your own words give 2 examples of different shopping patterns and explain when their busy time would usually be Teacher Sign …………………….. Date ……………………

Downloaded from hlayiso.com Page 30 Term 3 Week 1 STOCK – THE IMPACT OF STOCK LEVELS Activity 30: The impact of stock levels on a business Explain how stock levels impact on a business Teacher Sign …………………….. Date ……………………

Downloaded from hlayiso.com Page 31 Term 3 Weeks 2 & 3 STOCK – PERPETUAL INVENTORY AND COUNTING Activity 31: Perpetual Inventory In your own words explain the term “Perpetual Inventory” Activity 32: Perpetual inventory List the advantages to having perpetual inventory Teacher Sign …………………….. Date ……………………

Downloaded from hlayiso.com Page 32 Activity 33: Counting stock Explain how stock counts take place in computerised and non-computerised outlets Teacher Sign …………………….. Date ……………………

Downloaded from hlayiso.com Page 33 Term 3 Week 4 & 5 MERCHANDISING – THE CONCEPT AND IMPORTANCE Activity 34: Merchandising for your Target Market Look at the two bag displays and decide which outlet targets higher LSM customers and give your reasons for your choice Teacher Sign …………………….. Date ……………………

Downloaded from hlayiso.com Page 34 Activity 35: The importance of merchandising to the retailer Explain why retailers merchandise to the best of their ability Activity 36: Wholesalers and merchandising Explain why wholesalers do not use merchandise methods used by retailers Teacher Sign …………………….. Date ……………………

Downloaded from hlayiso.com Page 35 Term 3 Week 6 MERCHANDISE – FIXTURES AND FITTINGS FIELD WORK (Where possible) Visit outlets in the area and identify and take photographs of (or draw) different fixtures and fittings for merchandising different types of stock or access the internet for examples of different fixtures and fittings Teacher Sign …………………….. Date ……………………

Downloaded from hlayiso.com Page 36 Term 3 Week 7 MERCHANDISING – MERCHANDISING METHODS Activity 37: Planned versus Impulse Class discussion: Discuss and explain what you understand by the two terms – Planned Purchase and Impulse Buy. Teacher Sign …………………….. Date ……………………

Downloaded from hlayiso.com Page 37 FIELD WORK (Where possible) Visit outlets in the area and identify examples of 7 display methods and take photographs of them to show the class during their feedback session Teacher Sign …………………….. Date ……………………

Downloaded from hlayiso.com Page 38 Term 3 Week 8 PRICING – PRICING METHODS AND TICKETING Activity 38: Pricing and Target Market Class discussion: Discuss how you think an outlet’s target market will influence its price marking methods Teacher Sign …………………….. Date ……………………

Downloaded from hlayiso.com Page 39 Activity 39: Ticketing for different Target Market In your teams of two discuss and list your thoughts on the difference between ticketing for  an outlet targeting High LSM customers,  one ticketing low LSM customers  and a discount supermarket Teacher Sign …………………….. Date ……………………

Downloaded from hlayiso.com Page 40 FIELD WORK (Where possible) Identify as many different pricing methods by visiting outlets or accessing the internet Teacher Sign …………………….. Date ……………………

Downloaded from hlayiso.com Page 41 Term 4 Week 1 RECORDING SALES – METHODS Activity 40: Methods for recording sales Identify how the following outlets will usually record sales A spaza shop in someone’s garage A single outlet owned and run by a family An outlet of a national chain Teacher Sign …………………….. Date ……………………

Downloaded from hlayiso.com Page 42 Activity 41: Self-scanning Class discussion: Do you think self-scanning can work in this country? Teacher Sign …………………….. Date ……………………

Downloaded from hlayiso.com Page 43 Term 4 Week 2 RECORDING SALES – CASHIERING Activity 42: Cashiering Detail the role of the Cashier. Activity 43: Overs and shorts Explain the concept of Overs and shorts Teacher Sign …………………….. Date ……………………

Downloaded from hlayiso.com Page 44 Term 4 Week 3 RECORDING SALES – FORMS OF PAYMENT Activity 44: Forms of tender In teams of two discuss and list all the different forms of payment a customer could use to pay for a purchase. Teacher Sign …………………….. Date ……………………

Downloaded from hlayiso.com Page 45 Term 4 Week 4 & 5 RECORDING SALES – HOW THE DIFFERENT FORMS OF PAYMENT ARE ACCEPTED Activity 45: Accepting payment Explain how a cash payment is usually accepted in a retail outlet . Teacher Sign …………………….. Date ……………………