2021 Gr 11 Telematics BSTD Booklet Eng

Directorate: Curriculum FET TELEMATIC SCHOOLS PROJECT 2021 Business Studies Grade 11

https://ultradeep.co.za 2 FOREWORD This Examination Preparation Resource Booklet was developed to provide you with information that will assist you to prepare thoroughly for the final examination. The Resource Booklet consist of the Main Topics and Topics; Structure of the TWO question papers; Examination Tips; Marking Principles and Consolidation Activities. The Resource Booklet should be used in conjunction with the 2021 Gr 10 Business Studies Core Notes and Past DBE Exemplar Question Papers. This Resource Booklet will also be mediated during a Telematics Presentation as indicated in the schedule below. To obtain the full benefit of this Resource Booklet, It’s essential that you work through past examination question papers. BUSINESS STUDIES TELEMATICS SCHEDULE SESSION DATE TIME TOPIC 1 26 October 2021 16:00 – 17:00 • Examination Preparation BUSINESS STUDIES – GRADE 11: MAIN TOPICS & TOPICS Business Business Business Business Operation Environment Ventures Roles Paper 1 Paper 2 Paper 2 Paper 1 Influences on, and control Benefits of a company Creative thinking and Marketing Function 1 factors relating to the versus other forms of Problem Solving Business Environments ownership Challenges of the Business Avenues of acquiring Stress, Crisis and Change Production function 2 Environments business Management Adapting to challenges of Assessment of Professionalism and Introduction to 3 Business Environments entrepreneurial qualities in Ethics Human Resource business Function Impact and challenges of Transform a business plan Team stages and contemporary Socio- into an Action Plan Dynamics Theories and 4 economic Issues on Business Conflict Management Operations Business Sectors Start a Business Venture 5 based on an action plan Presentation of Business Information https://tvetpapers.co.za

https://ultradeep.co.za 3 SESSION 1 EXAMINATION PREPARATION The Business Studies Question Paper is split into TWO Question Papers: • Paper 1 – This Question Paper will assess the Main Topics: Business Environments & Business Operations • Paper 2 – This Question Paper will assess the Main topics: Business Ventures & Busines Roles • You must answer FOUR questions in each QUESTION PAPER selected from the following: QUESTION PAPER 1 QUESTION PAPER 2 Section Q Main Topics Marks Section Q Main Topics Marks A 1 Bus Environments & 30 A 1 Bus Ventures & Bus 30 Compulsory Bus Operations Compulsory Roles B 2 Bus Environments 40 B 2 Bus Ventures 40 Answer 2/3 3 Bus Operations 40 Answer 2/3 3 Bus Roles 40 4 Bus Environments & 40 4 Bus Ventures & Bus 40 Bus Operations Roles C 5 Bus Environments 40 C 5 Bus Ventures 40 Answer 1/2 6 Bus Operations 40 Answer 1/2 6 Bus Roles 40 TOTAL MARKS: 150 TOTAL MARKS: 150 TIME: 2 HOURS TIME: 2 HOURS https://tvetpapers.co.za

https://ultradeep.co.za 4 EXAMINATION TIPS: SECTION A TYPE QUESTION : MULTIPLE CHOICE QUESTIONS • Try to work out the answer without looking at the alternatives provided. • Read through the statements and all the options. • Underline the key words in the statements. • Cross out the options that are definitely wrong. • Read through the statements again and select the most appropriate answer from the remaining options. • Write down your answer and move to the next question • Go back to the questions you were not sure of. • DO NOT leave any answer blank SECTION A TYPE QUESTIONS : CHOOSE THE CORRECT CONCEPT • Read through the FIVE statements and all the concepts provided. • Underline the key words in the statements. • Look at the TEN concepts / terms given • Looking for matching concepts or concepts related to similar content • Match the related concepts. Statements: 1 The governing document that sets out the duties and responsibilities of shareholders and directors in a company is known as … 2 A … consist of two or more members 3 Sizwe Ltd terminated Michael's employment contract due to new technology. This is an example of … 4 The management of Tracy Manufacturers used a ... problem-solving technique when they considered changing the structure of the business. 5 Thulane Traders follows the ... theory as a guide on how to treat their employees with dignity and respect. Concepts : force-field analysis; memorandum of incorporation; rights approach; dismissal; close corporation; private company; notice of incorporation; retrenchment; nominal-group technique; common good approach Match related concepts : force-field analysis nominal-group technique memorandum of incorporation notice of incorporation rights approach common good approach dismissal retrenchment partnership Private company https://tvetpapers.co.za

https://ultradeep.co.za 5 1 The governing document that sets out the duties and responsibilities of [memorandum of shareholders and directors in a company is known as … incorporation /notice of incorporation] 2 A … consist of two or more members [partnership / private company] 3 Sizwe Ltd terminated Michael's employment contract due to new technology. [dismissal /retrenchment] This is an example of … 4 The management of Tracy Manufacturers used a ... problem-solving technique [force-field analysis when they considered changing the structure of the business. /nominal-group technique] 5 Thulane Traders follows the ... theory as a guide on how to treat their [rights approach / common employees with dignity and respect. good approach] SECTION C -TYPE QUESTION : ESSAYS An essay ALWAYS consists of three parts: • Introduction; • Body; and • Conclusion ESSAY : MARK ALLOCATIONS 1 Introduction 2 1 Introduction 2 2 Body 28 2 Body 28 [32] 3 Conclusion 2 3 Conclusion 2 4 Layout 2 8 4 Layout 2 6 Analysis 2 Analysis 2 Synthesis 2 Synthesis 2 Originality 2 Originality 2 Total 40 Marks Total 40 Marks INTRODUCTION BODY • Start with the word “Introduction” as a heading • Use information in the bullet points below the • Write an opening statement that links to the scenario as headings in the body instructions of the essay question • Break up the information into logical parts, making • Give TWO meaningful facts to obtain maximum 2 use of heading and sub headings marks [2 x 1 = 2] • The maximum marks obtained for the body = 32 • Do not repeat or use the words that are in the marks scenario / case study. • Don’t repeat facts, get to the point • Responses must be in bullet form and in full sentences • Put your statements in contexts CONCLUSION LASO • Start with the word “conclusion” as a heading. • Write the words Introduction and Conclusion to • Briefly summarise the main points and focus of the obtain full marks for layout. essay • Write sub-headings that appear in the question • End your essay with a meaningful fact – not paper to obtain ONE mark for analysis. repeating what was said in the introduction or body https://tvetpapers.co.za

https://ultradeep.co.za 6 • Give at least one meaningful closing statement – • Ensure that you write as many correct facts as you [1 x 2 = 2] can that amounts to at least 16 marks or more in the body to obtain another ONE mark for analysis. • Write only responses relevant to the questions asked to obtain two marks for synthesis. • Use at least TWO current examples to elaborate on facts to obtain two marks for originality. Human Resource Function: Possible Introductions • The human resource function plays a critical role in every organisation.  • The human resource function deals with all aspects within the organisation that relates to employees.  Human Resource Function: Possible Conclusion • It is important that the human resources function ensures that the right employees are appointed in all positions.  Presentation of Business Information: Possible Introductions • A verbal presentation will focus on an oral/spoken presentation to investors.  • The purpose of a presentation is to exchange information as it involves speaking and listening for both the presenter and the audience.  Presentation of Business Information: Possible Conclusion • A well-prepared presentation creates a good impression and will attract potential investors.  Professionalism & Ethics: Possible Introductions • Businesses develop a Code of Ethics as a guide to make ethical decisions.  • Many businesses have a Code of Conduct that outlines the expected behaviour for their employees.  Professionalism & Ethics: Possible Conclusion • A business code of ethics/conduct should improve relationships and eliminate unethical business practices.  https://tvetpapers.co.za

https://ultradeep.co.za 7 MARKING PRINCIPLES • Please note that when you respond to questions in Section B and C of the Question Paper it’s important that you consider the action verb in the questions. • Questions are assessed differently, based on the action verb used in the questions. The following principles are applied for: • One Mark ✓ • Spilt Marking ✓ + ✓ • Full marks ✓✓ ONE MARK AWARDED One mark at end of phrase / statement / fact ✓ Action verbs: Give; Identify; List; Mention; Name; State Example: List FOUR stages of team development (4) • Forming ✓ • Storming ✓ • Norming ✓ • Performing ✓ FULL MARKS AWARDED Two marks at end of statement ✓✓ Action verbs: Classify; Name; Suggest; Advise; Propose; Define; Motivate Support; Outline; Recommend; State Example: Advise a presenter on any THREE factors that must be considered when preparing transparencies/slides as visual aids. (6) Suggested answer: • Start with the text/headings. ✓✓ • Use legible font and font size. ✓✓ • Select the background. ✓✓ • Choose images that may help to communicate the message. ✓✓ • Include/Create graphics. ✓✓ SPLIT MARKING One mark is awarded for the fact ✓ and one additional mark for the explanation or justification of the fact ✓ https://tvetpapers.co.za

https://ultradeep.co.za 8 Action verbs: Describe; Explain; Distinguish; Discuss; Analyse; Elaborate; Impact; Evaluate; Differentiate; Compare; Tabulate; Justify Ask questions like Why, What, How, For Whom to assist with the explanation of the fact Examples: Explain the purpose of induction (6) Suggested answer: • Introduce new employees to colleagues ✓ [Why]to establish relationships with colleagues at different levels. ✓ • Create opportunities for new employees ✓ [Why] to experience different departments. ✓ • Explain safety regulations and rules, ✓ [Why]so that new employees will understand their responsibilities in this regard. ✓ • Communicate information✓ about [What] the products of the organisation. ✓ • Allow new employees the opportunity to ask questions ✓ [Why] so that anxiety will be reduced ✓ • Make new employees feel welcome ✓ [How] by introducing them to their physical work space. ✓ CONSOLIDATION ACTIVITY 1. BUSINESS OPERATIONS 1.1 Outline THREE aspects that must be included in an employment contract. (3) 1.2 Distinguish between piecemeal and time-related salary determination systems. (4) 1.3 Read the scenario below and answer the questions that follow. THOMAS FINANCIAL SERVICES (TFS) Thomas Financial Services advertised a post for an accountant on the notice board. 1.3.1 Identify the recruitment method used by TFS. Motivate your answer by quoting from the scenario. (3) 1.3.2 Explain other recruitment steps/procedure that TFS should have followed. (6) 1.3.3 Advise the management of TFS on any TWO roles of the interviewer during the interview. (4) 2. BUSINESS VENTURES 2.1 State FIVE qualities of a successful entrepreneur. (5) 2.2 Read the scenario below and answer the questions that follow. https://tvetpapers.co.za

https://ultradeep.co.za 9 SUPER CHICKEN (SC) Super Chicken (SC) is available at different outlets in the country. Mr Naidoo, the owner of SC, allows new entrepreneurs to start their own businesses using his business name and trade mark at a fee. 2.2.1 Identify the type of business avenue described in the scenario above. Motivate your answer by quoting from the scenario. (3) 2.2.2 Name TWO other types of business avenues that SC can use to start a business. (2) 2.2.3 Explain the advantages of the type of business avenue identified in QUESTION 2.2.1 (4) 2.3 Recommend to business the benefits of establishing a company over other forms of ownership. (6) REFERENCES : 1. 2021 Gr 11 Business Studies Core Notes 2. 2019 Gr 11 DBE Business Studies Exemplar Question Papers https://tvetpapers.co.za

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