Business Studies Grade 12 Western Cape Mock 2020 Question Paper

Downloaded from hlayiso.com GRADE 12 TRIAL EXAMINATION BUSINESS STUDIES INTER DISTRICT PAPER 1 07 OCTOBER 2020 MARKS: 150 TIME: 2 HOURS This question paper consists of 8 pages.

Downloaded from hlayiso.com -2- BUSINESS STUDIES/P1 WCED INTER DISTRICT 07 OCT 2020 INSTRUCTIONS AND INFORMATION Read the following instructions carefully before answering the questions. 1. This question paper consists of THREE sections and covers TWO main topics. SECTION A: COMPULSORY SECTION B: Consists of THREE questions. Answer any TWO of the three questions in this section. SECTION C: Consists of TWO questions. Answer any ONE of two questions in this section. 2. Read the instructions for each question carefully and take note of what is required. Note that ONLY the first TWO questions in SECTION B and the FIRST question in SECTION C will be marked. 3. Number the answers carefully according to the numbering system used in this question paper. NO marks will be awarded for answers that are numbered incorrectly. 4. Except where other instructions are given, answers must be in full sentences. 5. Use the mark allocation and nature of each question to determine the length and depth of an answer. 6. Use the table below as guide for mark and time allocation when answering each question. TIME SECTION QUESTION MARKS (minutes) A: Objective-type questions 1 30 30 COMPULSORY B: THREE direct/indirect-type 2 40 30 questions 3 40 30 CHOICE: Answer any TWO 4 40 30 C: TWO essay-type questions 5 40 30 CHOICE: Answer any ONE. 6 40 30 TOTAL 150 120 7. Begin the answer to EACH question on a NEW page, e.g. QUESTION 1 – new page, QUESTION 2 – new page. 8. You may use a non-programmable calculator. 9. Write neatly and legibly. Copyright reserved Please turn over

Downloaded from hlayiso.com -3- BUSINESS STUDIES/P1 WCED INTER DISTRICT 07 OCT 2020 SECTION A (COMPULSORY) QUESTION 1 1.1 Various options are provided as possible answers to the following questions. Choose the answer and write only the letter (A‒D) next to the question numbers (1.1.1 to 1.1.10) in the ANSWER BOOK, e.g. 1.1.6 D. 1.1.1 The … makes provision for the establishment of the CCMA and collective bargaining A Consumer Protection Act, 2008 (Act 68 of 2008) B Employment Equity Act, 1998 (Act 55 of 1998) C Labour Relations Act, 1995 (Act 66 of 1995) D National Credit Act, 2005 (Act 34 of 2005) 1.1.2 It was easy for Mama’s Mini Market to acquire a trading licence. This refers to the ... as an element of Porter's Five Forces. A power of buyers B power of suppliers C threats/barriers for new entrants to the market D threat of substitution/substitutes 1.1.3 Funky Fashions specialises in the manufacturing of teenage clothing. It operates in the … sector. A primary B secondary C tertiary D public 1.1.4 One of the reasons for terminating an employment contract is… A membership B discrimination C seniority D retirement 1.1.5 To obtain more information about the strengths and weaknesses of each candidate an … is performed A interview B shortlisting C Internal recruitment D External recruitment (5 x 2) (10) Copyright reserved Please turn over

Downloaded from hlayiso.com -4- BUSINESS STUDIES/P1 WCED INTER DISTRICT 07 OCT 2020 1.2 Complete the following statements by using the words provided in the list below. Write only the word(s) next to the question numbers (1.2.1 to 1.2.5) in the ANSWER BOOK. backward; Broad Based Black Economic Empowerment Act; divestiture; Employment Equity Act; forward; liquidation; Placement; Recruitment; Piece meal 1.2.1 This Act regulates the implementation of affirmative action when businesses make new appointments. 1.2.2 Edcon Ltd has sold some of their assets to improve their cash flow. This business strategy is known as ... 1.2.3 Dairy Mart (Pty) Ltd chose the ... integration strategy when they took over Daisy Dairy Farm. 1.2.4 A specific job is assigned to the selected candidate. 1.2.5 Workers are paid according to the number of items they produce (5 x 2) (10) 1.3. Choose a description from COLUMN B that matches a term in COLUMN A. Write only the letter (A–J) next to the question number (1.3.1 to 1.3.5) in the ANSWER BOOK, e.g. 1.3.6 K. COLUMN A COLUMN B 1.3.1 Quality performance A Businesses aim to introduce new products into existing markets. 1.3.2 Selection procedure B Total performance of each department measured against the specified standards. 1.3.3 Market development C Forces businesses to disclose more information about their products & 1.3.4 National Credit Act processes. D Evaluating CVs and creating a shortlist. 1.3.5 Employment contract E A system that ensures the desired quality is met by inspecting the final product. F Agreement between the employer and employee and is legally binding. G Protects businesses against non-paying consumers. H The procedure followed when new employees are put at ease. I The contract is set up between the tenant and landlord of a company. J Where businesses aim to sell its existing products in new markets. (5 x 2) (10) TOTAL SECTION A 30 Copyright reserved Please turn over

Downloaded from hlayiso.com -5- BUSINESS STUDIES/P1 WCED INTER DISTRICT 07 OCT 2020 SECTION B Answer ANY TWO questions in this section. NOTE: Clearly indicate the QUESTION NUMBER of each question that you choose. The answer to EACH question must start on a NEW page, e.g. QUESTION 2 on a NEW page, QUESTION 3 on a NEW page. QUESTION 2: BUSINESS ENVIRONMENTS 2.1 List any THREE pillars of the Broad-Based Black Economic Empowerment Act (BBBEE), 2003 (Act 53 of 2003). (3) 2.2 Read the scenario below and answer the questions that follow. TROPICAL MANUFACTURERS (TM) Tropical Manufacturers employs more than 50 workers who are responsible for producing juice. All employees are expected to produce quality products, although only young employees are given the opportunity to learn new skills. Female employees are excluded from attending training. 2.2.1 Name the Act that makes provision for employees to improve their work performance. (1) 2.2.2 Quote actions in the scenario above that may be regarded as discriminatory by this particular Act. (2) 2.2.3 Justify the positive impact of this Act on Tropical Manufacturers. (6) 2.3 Identify the provisions of the Basic Conditions of Employment Act (BCEA), 1997 (Act 75 of 1997) that Fresh Bread Bakery complied with in EACH statement below: 2.3.1 Employees are required to give due notice before they can end their employment contracts. 2.3.2 Fresh Bread Bakery does not force its employees to work more than three hours extra per day. 2.3.3 Employees are advised to produce a medical certificate if they are absent from work for more than two consecutive days. 2.3.4 Fresh Bread Bakery does not allow employees who are younger than 18 to perform dangerous duties. (4 x 2) (8) 2.4 Read the scenario below and answer the questions that follows. TURBO CARS (TC) Turbo Cars specialises in transforming ordinary cars into super-fast cars. TC has many customers due to their excellent service. It was easy to start the business with a small amount of capital. The business does not a have a good cash recording system. TC has opened a new branch in Bellville. Commercial banks have increased the interest rates making it difficult for TC to obtain a loan at a favourable rate. Copyright reserved Please turn over

Downloaded from hlayiso.com -6- BUSINESS STUDIES/P1 WCED INTER DISTRICT 07 OCT 2020 2.4.1 Compile a SWOT analysis based on the scenario for Turbo Cars (4) 2.5 Identify the consumer right applicable to EACH of the following policy statements of Zara Traders: 2.5.1 Customers will be refunded for faulty products. 2.5.2 Customers are given the option to stop unwanted direct marketing. 2.5.3 Zara traders will not publish false statements about their products. 2.5.4 Zara Traders will honour credit vouchers and prepaid services. (4 x 2) (8) 2.6 Recommend ways in which the business may comply with the Employment Equity Act (EEA), 1998 (Act 55 of 1998). (8) [40] QUESTION 3: BUSINESS OPERATIONS 3.1 Name FOUR types of fringe benefits. (4) 3.2 Donovan is responsible for the recruitment, selection, placement and induction of new employees at D&F Ltd. 3.2.1 Explain the meaning of induction. (2) 3.2.2 Discuss the benefits of induction. (6) 3.3 Distinguish between job description and job specification. (8) 3.4 Expand on the link between salary determination and BCEA. (6) 3.5 Read the scenario below and answer the questions that follow: AFRICAN COFFEES (AC) African Coffees (AC) specializes in the sale of specialty coffees. The sales dropped recently. Management is concerned about the quality of certain business functions: A. Buying poor quality coffee beans so that the cost of the coffee can be kept low B. No quality control is applied during the production of the coffee. 3.5.1 Identify the business functions represented by A and B above. (4) 3.5.2 Explain how the quality of performance of the human resource function can contribute to the success or failure of AC. (2) 3.5.3 Explain why AC can use quality circles as part of continuous improvement of processes and systems. (4) 3.6 Recommend ways in which TQM can have an impact on reducing the cost of quality. (4) [40] Copyright reserved Please turn over

Downloaded from hlayiso.com -7- BUSINESS STUDIES/P1 WCED INTER DISTRICT 07 OCT 2020 QUESTION 4: MISCELLANEOUS TOPICS BUSINESS ENVIRONMENTS 4.1 Name any TWO types of diversification strategies. (2) 4.2 Read the scenario below and answer the questions that follow. LOCUMS INCORPORATED (LI) An employee of Locums Incorporated sustained an injury while performing her duties. The management of the company is refusing to submit the claim to the Compensation Fund as they did not register the employee with the commissioner of the Compensation Fund. 4.2.1 Identify the Act that allows employees to claim for workplace injuries. Motivate your answer by quoting from the scenario above. (3) 4.2.2 Discuss the penalties that Locums Incorporated may face for not complying with the Act identified in QUESTION 4.2.1. (6) 4.3 Identify the business environment represented by EACH of the following statements and state the extent to which a business may control each of these environments. 4.3.1 The leadership at the Dairy Farm lacks adequate management skills. 4.3.2 The supplier could not deliver to Parmalat Manufacturers due to a shortage. 4.3.3 The office building of City Lodge had been destroyed by severe floods. Use the table below as a guide to answer QUESTION 4.3 BUSINESS ENVIRONMENTS EXTENT OF CONTROL 4.3.1 4.3.2 4.3.3 (9) BUSINESS OPERATIONS 4.4 Name the legal aspects of the employment contract. (4) 4.5 Outline the benefits of a good quality management system. (6) 4.6 Advise businesses on the importance of the public relations function. (6) 4.7 Distinguish between quality control and quality assurance. (4) [40] TOTAL SECTION B 80 Copyright reserved Please turn over

Downloaded from hlayiso.com -8- BUSINESS STUDIES/P1 WCED INTER DISTRICT 07 OCT 2020 SECTION C Answer ONE question in this section. NOTE: Clearly indicate the QUESTION NUMBER of the chosen question. The answer of the CHOSEN question must start on a NEW page, e.g. QUESTION 5 on a NEW page or QUESTION 6 on a NEW page. QUESTION 5: BUSINESS ENVIRONMENTS (BUSINESS STRATEGIES) KHANYISA TRADERS (KT) Khanyisa Traders (KT) specialises in trading exclusive ladies clothing. Sales have declined due to the nationwide lockdown. The management of KT decided to apply the PESTLE model and implement business strategies in order to deal with their business challenges. Write a detailed report on the following aspects: • Outline TWO aspects that should be considered during the initial stages of the strategic management process. • Apply the PESTLE model by identifying and discussing possible macro-environmental challenges that Khanyisa Traders may encounter. • Recommend strategies that KT can implement to respond to the challenges identified. • Explain to KT the steps that should be considered when evaluating strategies. [40] QUESTION 6: BUSINESS OPERATIONS (QUALITY OF PERFORMANCE) WESTERN FACILITIES LTD. (WF) WF is a local tourist destination with its camping and accommodation facilities. They have also started selling cooking utensils online since the beginning of the national COVID 19 lockout period. Recently, WF received complaints from customers about their poor service. Management has realized that the quality in all departments needs to be reviewed and improved in order to survive financially. Write a report in which you pay attention to the following: • Define quality management • Explain the implications of the Skills Development Act on the Human Resource Function • Discuss the impact of the following elements of TGB on large enterprises: o Monitoring and evaluation of quality processes o Continuous improvement of processes and systems • Suggest ways in which the financial function and the marketing function can contribute to the success of the business. [40] TOTAL SECTION C 40 GRAND TOTAL 150 Copyright reserved Please turn over