Business Studies Grade 12 KZN June 2019 Question Paper

hlayiso.com education Department: Education PROVINCE OF KWAZULU-NATAL GRADE 12 NATIONAL SENIOR CERTIFICATE BUSINESS STUDIES COMMON TEST JUNE 2019 Sess ee MARKS: 300 TIME: 3 hours This question paper consists of 15 pages. Please Turn Over Copyright Reserved

Downloaded from hlayiso.com Business Studies 2 Common Test June 2019 NSC INSTRUCTIONS AND INFORMATION Read the following instructions carefully before answering the questions. This question paper consists of THREE sections and covers all broad topics. SECTION A: COMPULSORY SECTION B: Consists of FOUR questions. Answer any THREE of the FOUR questions in this section. SECTION C: Consists of THREE questions. Answer any TWO of the THREE questions in this section. Read the instructions for each question carefully and take particular note of what is required. Number the answers correctly according to the numbering system used in this question paper. NO marks will be awarded for answers that are numbered incorrectly. Except where other instructions are given, answers must be written in full sentences. Use the mark allocation and the nature of each question to determine the length and depth of an answer. Use the table below as a guide for mark and time allocation when answering each question. SECTION QUESTION | MARKS | TIME (minutes) A: Objective type questions COMPULSORY | 40 30 B: FOUR direct/indirect type 7 i = : 3 60 30 questions (CHOICE: Answer any THREE) 2 i 7 5 60 30 C: THREE essay type questions 2 a a (CHOICE: Answer any TWO) a 40 30 TOTAL: 300 180 Begin the answer to EACH question on a NEW page, for example QUESTION 1 —new page, QUESTION 2 — new page, etc. You may use non-programmable calculator. Write neatly and legibly. Copyright Reserved Please Turn Over

Downloaded from hlayiso.com Business Studies 3 Common Test June 2019 SECTION A: (COMPULSORY) QUESTION 1: MULTIPLE CHOICE 1.1.1 Various options are provided as possible answers to the following questions. Choose the answer and write only the letter (A-D) next to the question numbers (1.1.1 to 1.1.10) in the ANSWER BOOK, e.g. 1.1.11 D. 1.1.1. The main purpose of this Act was to ensure full economic participation of previously disadvantaged individuals. A Skills Development Act, 1998 (Act 97 of 1998) B Labour Relations Act, 1995 (Act 66 of 1995) Cc Basic Conditions of Employment Act, 1997 (Act 75 of 1997) Oy Broad-Based Black Economic Empowerment Act, 2003 (Act 53 of 2003) 1.1.2 Employees have a right to belong to a trade union. This is known as an employee's right to... A be treated fairly. B equal payment. ©» freedom of association. D dignified treatment. 1.1.3 Strategic decisions are ... Ay usually made by top level managers. B- __ usually made by middle level managers. + __ usually made by shareholders. D- usually made by lower level managers. 1.1.4 Communication, largely by means of interaction, behaviour or charisma are undertaken by... followers A B employees Cy leaders subordinates Copyright Reserved Please Turn Over

Downloaded from hlayiso.com Business Studies 4 Common Test June 2019 NSC 1.1.5 Businesses use team dynamics theories to ... A> promote total satisfaction. “‘B)~ allocate tasks according to the roles of team members. © allocate tasks to team members with similar personalities Da encourage competition within teams 1.1.6 When resolving differences between employees in the workplace, management needs to ... #” dismiss the affected worker. -B shift the blame. \C ) address the causes of conflict. B transfer the difficult worker. 1.1.7. A problem solving technique where a team of experts are given questionnaires to obtain their opinions without bringing them together. aN Force —field “B) Delphi Cc Empty chair D Brainstorming 1.1.8 Which ONE of the following is an advantage of corporate social responsibility for a business? #- __ Detailed reports must be drawn up. B Increases financial risks ou Improves the image of the business D- __— Projects must be constantly monitored 1.1.9 This business function is directly involved in the increase of sales of goods and services in a company. @) Marketing B Production Cc Human resources D Finances 1.1.10 Small groups of employees who voluntarily meet on a regular basis to discuss quality related issues in a business: (A) Quality circles MBO strategies Cc Entrepreneurship D Empowerment (10 x 2) (20) Copyright Reserved Please Turn Over

Downloaded from hlayiso.com Business Studies 5 Common Test June 2019 1.2 Complete the following statements by using the words provided in the list below. Write only the word(s) next to the question numbers (1.2.1 to 1.2.5) in the ANSWER BOOK. dynamies; consensus; primary; time-related; democratic; human rights; piece-meal; laissez-faire; tertiary ; triple bottom line; Aermar 1.2.1. An insurance company selling life policies belong to the .. economic sector. clerrocsaxkie > 1.2.2 A... leadership style involves all employees in decision making. Anple wottons lve 1.2.3 When a business enterprise supports the ... they will consider the social, environmental and economic impact in its operations. dynernics [COS CMa 1.2.4 Group .-. is the method used by teams to come to an agreement. 1.2.5 A salary determination that is used to pay an employee based on the number of hours worked is called... @< - w..-4) (5 x 2) (10) Copyright Reserved Please Turn Over

Downloaded from hlayiso.com Business Studies 6 Common Test June 2019 NSC 1.3. Choose a description from COLUMN B that matches a term in COLUMN A. Write only the letter (A-J) next to the question numbers (1.3.1 to 1.3.5) in the ANSWER BOOK, e.g. 1.3.6 K. COLUMN A COLUMN B 1.3.1 Corporate Social Investment 5//| A achieves greater output through synergy 1.3.2 Charismatic € B the process by which 1.3.3 Teamwork ¢ businesses start operating on a domestic scale 1.3.4 Globalisation C ahuman resource activity where the 1.3.5 Placement c competency of an employee is matched with his/her position D employees working as individuals EA leader who inspires workers with low morale ¥ community projects that do not impact on the company costs G ahuman resource activity where preliminary interviews are conducted H the process by which businesses start operating on an international scale | a leader who rewards workers on completion of a task J projects initiated to benefit the community (5 x 2) (10) TOTAL SECTION A: 40 Copyright Reserved Please Turn Over

Downloaded from hlayiso.com Rusinass Stidias 7 Common Test June 2019 SECTION B Answer ANY THREE questions from this section. NOTE: Clearly indicate the QUESTION NUMBER of each question that you choose. The answer to EACH question must start on a NEW page, e.g. QUESTION 2 on a NEW page, QUESTION 3 on a NEW page, etc. QUESTION 2: BUSINESS ENVIRONMENTS 2.1. Name the business environment for each of the following components and features of a business environment. = er. > Marker \ ohare 2.1.1 organisational culture rcro 2.1.2 suppliers marce* 2.1.3 legal and political macro 2.1.4 competitors moco (4x 1) (4) 2.2 Outline any FOUR steps in the development of strategy in response to challenges in the business environment. Swox Cewaeqy one'ys's) (8) squvdaationy 2.3 Describe THREE types of defensive strategy Dsnves*™ ere 7 bY (9) NeWenchm Ente - 2.4 Read the scenario below and answer the questions that follow. PHUMLANI CLOTHING LTD (PC) Phumlani Clothing manufactures school uniforms. The management is concerned with the decline in productivity amongst its employees. The rising interest rate is making it difficult to repay its loan. 2.4.1. Name the business sector in which Phumlani Clothing operates. Motivate your answer by quoting from the scenario. (3) Use the table below as a guide to answer QUESTIONS 2.4.2 to 2.4.3 Challenges (2.4.2) Suggestions (2.4.3) ees Copyright Reserved Please Turn Over

Downloaded from hlayiso.com Business Studies 8 Common Test June 2019 NSC 2.4.2 Quote TWO challenges from the scenario above that Phumlani Clothing must deal with. (2) 2.4.3 Suggest ONE way in which Phumlani’s Clothing can address EACH of the challenges identified in QUESTION 2.4.2 (4) 2.5 Describe the strategic management process. (10) 2.6 Read the scenario below and answer the question that follow. VULENDELA SERVICES (VS) Vulendela Services specialises in retailing gifts for special occasions. All of his goods are bought from Jimmy's Designers from Gauteng. Due to a recent decline in sales, a market survey was conducted which revealed the following: e Anew store selling wedding gifts has opened in a nearby shopping complex « Customers are switching to more African traditional gifts. Use the table below as a guide to answer QUESTIONS 2.6.1 Porter’s force Motivation us 2 2.6.1 Identify the TWO Porter’s force applicable in the scenario. Motivate your answer by quoting from the scenario. (6) 2.6.2 Explain how Vulendela Services may use threat/ barriers of new entrants to the market as part of Porter’s Five Forces model to analyse the market environment. (4) 2.7 State TWO roles of SETA’s. (4) 2.8 | Suggest ways in which business can comply with the requirements of the Skills Development Act (SDA) 1998 (Act 97 of 1998) (6) [60] Copyright Reserved Please Turn Over

Downloaded from hlayiso.com Business Studies 9 Common Test June 2019 QUESTION 3: BUSINESS ROLES Srowm\ Fount, Norraws 3 3.1. Name any FOUR stages in team development. pevbevan 3.2 Explain the following criteria for successful teams: (a) Interpersonal attitudes and behaviour (b) Shared values/ Mutual trust and support 3.3. Read the scenario below and answer the questions that follow: (4) (4) (4) MDLULI’S ACCOUNTING SERVICES (MAS) Vusi is an employee at Mdluli’s Accounting Services (MAS). Vusi is wheelchair bound, however MAS does not have wheelchair ramp for easy access. English is the only medium of communication at the workplace, although Vusi not does not understand or speak the language. Use the table below as a guide to answer QUESTIONS 3.3.1 and 3.3.2 Diversity issue Quote Recommendation (3.3.1) (3.3.1) (3.3.2) cA crrainedticn 7 MEN ne | 2. 3.3.1 Identify TWO diversity issues applicable in the scenario above. Motivate your answer by quoting from the scenario. 3.3.2 Recommend TWO ways in which MAS should deal with EACH of the diversity issues identified in QUESTION 3.3.1. 3.4 Explain how businesses may promote cultural rights in the workplace. (6) (8) (8) Copyright Reserved Please Turn Over

Downloaded from hlayiso.com Business Studies 10 Common Test June 2019 NSC 3.5 Read the scenario below and answer the questions that follow: 3.6 3.7 EVERTON SUPERMARKET (ES) Everton Supermarket (ES) is the only grocery store in Tongaat village. After Marco returned from visiting his friend in the city, he complained to the owner of Everton Supermarket about the high prices of his products. The owner told Marco that his goods are more expensive since customers do not have to travel to the city to do their shopping. 3.5.1 Identify the unethical business practice in the scenario above. (2) 3.5.2 Recommend ONE way in which Everton Supermarket can address the unethical business practice identified in QUESTION 3.5.1. (2) 3.5.3 Outline other ways (except for the recommendation mentioned in QUESTION 3.5.2) in which Everton Supermarket can conduct business professionally, responsibly and ethically. (6) State FOUR causes of conflict in the workplace (8) Discuss the disadvantages of corporate social investment (CSI) for communities. (8) [60] QUESTION 4: BUSINESS OPERATIONS 4A 4.2 4.3 State FIVE aspects that should be included in an employment contract. (5) Explain the selection procedure as an activity of the human resources function (8) Read the scenario below and answer the question that follow. VALTRIN MOTORS (VM) Valtrin Motors (VM) has a vacancy for a qualified motor mechanic. VM advertised the post in the local community newspaper. 4.3.1 Identify the type of recruitment used by Valtrin Motors. Motivate you answer by quoting from the scenario above (3) 4.3.2 Discuss the disadvantages of the type of recruitment identified in QUESTION 4.3.1 (8) Copyright Reserved Please Turn Over

Downloaded from hlayiso.com Rucinace Chidine “4 Common Test June 2019 4.4 Outline the advantages of fringe benefits to a business. (8) 4.5 Define quality control as a concept of quality (4) 4.6 Describe any FOUR quality indicators of the purchasing function. (8) 4.7 Read the scenario below and answer the question that follow. GIJIMA’S SPICES Gijima’s Spices is a large business that specialises in selling different types of spices. The management of GS always requests their buyers to complete a questionnaire on the quality of their products and services. Employees are encouraged to bring new and innovative ideas on how to change the features of the product Use the table below as a guide to answer questions 4.7.1 and 4.7.2. TQM ELEMENT (4.7.1) MOTIVATION 1. 2. 4.7.1 Identify TWO total quality management (TQM) elements applicable in the scenario. Motivate your answer by quoting from the scenario above. (6) 4.7.2 Analyse the impact of ONE TQM element identified in QUESTION 4.7.1 on GS as a large business. (4) 4.8 Advise GS on the benefits of a good quality management system. (6) [60] Copyright Reserved Please Turn Over

Downloaded from hlayiso.com Business Studies if4 Common Test June 2019 NSC QUESTION 5: MISCELLANEOUS BUSINESS ENVIRONMENTS 5.1. Name THREE types of leave as stated in the Basic Conditions of Employment Act, 1997 (Act 75 of 1997) (3) 5.2 Explain the advantages of the National Credit Act, 2005 (Act 34 of 2005) for the business (10) BUSINESS VENTURES 5.3. Read the scenario below and answer the question that follow. SOLUTIONS EXPERTS (SE) Management and leadership are vital ingredients for the success of any business. The general manager of Solutions Experts believes that every crisis in a business has its own unique solution. This will depend on the conditions prevailing at the time of the crisis. 5.3.1 Identify the leadership theory applicable to the scenario. Motivate your answer by quoting from the scenario above. (3) 5.3.2 Discuss the leadership theory identified in QUESTION 5.3.1 (10) 5.4 Describe situations in which an autocratic leadership style can be applied in business. (4) Copyright Reserved Please Turn Over

Downloaded from hlayiso.com Business Studies 13 Common Test June 2019 BUSINESS ROLES 5.5 Explain the procedure to deal with grievances in the workplace. (8) 5.6 Read the scenario below and answer the questions that follow MADEDENI PLUMBING SERVICES (MPS) Thabo and Johan are employees of Madedeni Plumbing Services. Thabo is always unsure of his duties and responsibilities at the workplace. Johan is a shy person who does not easily respond verbally and takes time to engage in a discussion Use the table below as a guide to answer QUESTIONS 5.6.1 and 5.6.2 Employee | Personality (5.6.1) Recommendation(5.6.2) Thabo Johan hmloa 5.6.1 Identify the type of difficult personalities displayed by Thabo and Johan. (4) 5.6.2 Recommend ONE strategy that MPS can use to deal with EACH type of difficult personality identified in QUESTION 5.6.1 (4) BUSINESS OPERATIONS 5.7 Identify the business function responsible for the activity in each statement below: 5.7.1. The management of Karl’s Plant and Hire ensures that equipment and machinery are regularly maintained. (2) 5.7.2 Farieda ensures that business documents are kept in a safe storage. (2) 5.7.3. Sandile is responsible for releasing positive news about the business in the local media. (2) 5.8 Advise businesses on how total quality management (TQM) can reduce the cost of quality. (8) [60} Copyright Reserved Please Turn Over

Downloaded from hlayiso.com Business Studies 14 Common Test June 2019 NSC SECTION C Answer ANY TWO questions in this section. NOTE: Clearly indicate the QUESTION NUMBER of each question chosen. The answer to EACH question must start on a NEW page, e.g. QUESTION 6 on a NEW page, QUESTION 7 on a NEW page, etc. QUESTION 6: BUSINESS ENVIRONMENTS (LEGISLATION) The Compensation for Occupational Injuries and Diseases Act (COIDA). 1997 (Act 61 of 1997) recognises that some occupations are dangerous and expose workers to health risks. This implies costs to both the employers and employees when work- related accidents or diseases occur. With reference to the statement above: Discuss the nature of COIDA Outline the rights of employers and employees in COIDA Analyse the impact of this Act on businesses (employers and employees) Recommend ways in which businesses can comply with COIDA. [40] QUESTION 7: BUSINESS ROLES (CREATIVE THINKING) BARCA CLOTHING (BC) Barca Clothing (BC) is experiencing a decline in sales and profits. Management is aware of the need to address the problem proactively and creatively. They have requested their employees to generate new, creative ideas on how to improve their range of clothing. Refer to the scenario above and write an essay in which you include the following aspects: e Distinguish between decision making and problem solving. e Explain how management may apply the Delphi and Nominal group techniques to solve their business problem. e Discuss the advantages of creative thinking e Recommend practical ways in which management may create an environment that stimulates creative thinking. [40] Copyright Reserved Please Turn Over

Downloaded from hlayiso.com Ruicinace Stidiac 15 Common Test June 2019 QUESTION 8: BUSINESS OPERATIONS ((HUMAN RESOURCE FUNCTION AND QUALITY OF PERFORMANCE) LIGHTHOUSE ELECTRICAL SUPPLIES (PTY) LTD (LES) Lighthouse Electrical Supplies (LES) is a large electrical manufacturing business. The management has decided to recruit and appoint a quality controller to monitor and evaluate quality processes. An induction plan has been developed for the new candidate to be appointed. The successful candidate will be required to sign an employment contract and attend skills training courses every six months. Provide a detailed report on the following aspects: e Explain the advantages of inducting a new employee. e Discuss the legal requirements of an employment contract that the employer and the new employee should agree on. e Outline the implications of the Skills Development Act (SDA), 1998 Act 97 of 1998) on the human resource function. e Recommend the advantages of monitoring and evaluating LES’s quality processes as a TQM element. [40] TOTAL SECTION C: 80 GRAND TOTAL: 300 Copyright Reserved

Downloaded from hlayiso.com