Business Studies Grade 12 Paper 1 KZN Prelim 2024 Memo

Downloaded from hlayiso.com Downloaded from Stanmorephysics.com KWAZULU-NATAL PROVINCE EDUCATION REPUBLIC OF SOUTH AFRICA NATIONAL SENIOR CERTIFICATE “.5,COlT1 MARKS: 150 TIME: 2 HOURS This question paper consists of 10 pages. Copyright Reserved Please Turn Over

Businesg Studies Downloaded from hlayiso.com September 2024 Preparatory Examination OWwriloaded from Stanmorepaysics.com INSTRUCTIONS AND INFORMATION Read the following instructions carefully before answering the questions. 1. Copyright Reserved This question paper consists of THREE sections and covers TWO main topics. SECTION A: COMPULSORY SECTION B: Consists of THREE questions. Answer any TWO of the three questions in this section. SECTION C: Consists of TWO questions. Answer any ONE of two questions in this section. Read the instructions for each question carefully and take note of what is required. Note that ONLY the first TWO questions in SECTION B and the FIRST questions in SECTION C will be marked. Number the answers carefully according to the numbering system used in this question paper. No marks will be awarded for answers that are numbered incorrectly. Except where other instructions are given, answers must be written in full sentences. Use the mark allocation and nature of each question to determine the length and depth of an answer. Use the table below as guide for mark and time allocation when answering each question. SECTION QUESTION MARKS TIME (minutes) A: Objective-type questions COMPULSORY 1 30 20 B: THREE direct/indirect-type 2 40 questions 3 40 70 CHOICE: Answer any TWO. 40 C: TWO essay-type questions 5 40 CHOICE: 6 40 30 Answer any ONE. TOTAL 150 120 minutes Begin the answer to EACH question on a NEW page, e.g. QUESTION 1 — new page, QUESTION 2 — new page. You may use a non-programmable calculator. Write neatly and legibly. Please Turn Over

Downloaded from hlayiso.com Busine: itloa de d from 3 tanmore paysics.com ne? Preparatory Examination SECTION A (COMPULSORY) QUESTION 1 1.1 Various options are provided as possible answers to the following questions. Choose the answer and write only the letter (A — D) next to the question numbers (1.1.1 to 1.1.10) in the ANSWER BOOK, e.g. 1.1.6 D. 4.1.1-. The purpose of ... is to provide a comprehensive protection to employees who are injured in the course of performing their duties. products that are unrelated to existing to new groups of customers. This is a ... A Conglomerate B- Concentric C Horizontal D__ Defensive 1.1.3. The industrial analysis tool that analyses both internal and external environments. A PESTLE model. B SWOT analysis. C_ BEE scorecard. D_ Porters Five Forces. 1.1.4 Mrs Short, the HR manager conducted an interview so as to ..: A _ familiarise new employees with their new work environment. B allocate same amount of time to each candidate. C increase quality of performance. D evaluate the skills and personal characteristics of the applicant. 1.1.5 Anintegrated system applied throughout the organization, which helps to provide quality product to customers: A __ Total Quality Management. B Total Client Satisfaction. C Quality Management System. D Continuous Skills Development. (5x2) (10) Copyright Reserved Please Turn Over

Downloaded from hlayiso.com Business or diloa de d from 3 tanmore f sics.com rr 4 Preparatory Examination 1.2 Complete the following statements by using the words provided in the list below. Write only the word(s) next to the question numbers (1.2.1 to 1.2.5) in the ANSWER BOOK. liquidation; learnership; tertiary; recruitment; divestiture; administration; financial; selection; internship; secondary 12.1 1.2.2 1.2.3 1.2.4 1.2.5 Copyright Reserved An agreement between training provider and a learner is called ... Dunn Car Manufacturers applied ... defensive strategy when they sold unproductive assets to pay off debts. Zet Construction Company can be classified as a ... sector. The human resource activity that aims at finding candidates who have necessary skills/knowledge to fill in vacancy is called ... The ... function ensures that all documentation is kept neatly and orderly in the safe place. (5x2) (10) Please Turn Over

Downloaded from hlayiso.com Busines Wiiloa de d from Sta bay: ics. com Peg eae Ps Preperaiony Examination 1.3. Choose.a. description from COLUMN B that matches a term in COLUMN A. Write « the letter (A — J) next to the question number (1.3.1 to 1.3.5) in the AN R BOOK, e.g.1.3.6 K. Cc J can be used for accountability within each of business functions. (6x2) (10) — FECTION A: 30 Copyright Reserved Please Turn Over

Busi Studi : ‘s"°owiloaded from Stanmorepkysics.com Downloaded from hlayiso.com September 2024 Preparatory Examination SECTION B Answer ANY TWO questions from this section. NOTE: Clearly indicate the QUESTION NUMBER of each question that you choose The answer to EACH question must start on a NEW page, e.g. QUESTION 2 ona NEW page, QUESTION 3 on a NEW page. QUESTION 2: BUSINESS ENVIRONMENTS 2.1 2.2 2.3 2.4 2.5 Name any FOUR provisions of Basic Conditions of Employment Act (BCEA), (4) 1997 (Act 75 of 1997). Explain the purpose of Employment Equity Act (EEA), 1998 (Act 55 of 1998). (4) Read the scenario below and answer the questions that follow. SESI BOUTIQUE (SE) Sesi Boutique sells latest brand clothing in one of the malls in Durban. SE complies with the requirements of National Consumer Commission. Customers are allowed to apply for credit without discrimination and they can also apply for debt review if they can no longer afford to repay debt. Customers are protected against dishonest business practices. 2.3.1 Quote TWO consumer rights according to National Credit Act, (NCA) (2) 2005, Act 34 of 2005. 2.3.2 Discuss the ways in which businesses can comply with National Credit (6) Act (NCA) 2005 (Act 34 of 2005). Advise businesses on role of SETAs in supporting Skills Development Act (4) (SDA), 1998 (Act 45 of 1998). Identify the Porter's Five Forces applicable to Zaza Shoes in each of the following statements: 2.5.1. Zama Shoes with lower prices opened just few kilometers.away from (2) Zaza Shoes. 2.5.2 Customers prefer to buy comfortable sneakers than formal shoes. (2) Copyright Reserved Please Turn Over

Downloaded from hlayiso.com September 2024 Preparatory Examination *s"ownloaded from Stanmorepysics.com 2.6 Discuss the advantages of intensive strategies to business. (4) 2.7 Describe any TWO types of integration strategies. (6) 2.8 | Read the scenario below and answer the questions that follow. CHUNG ELECTRONICS (CE) es and cell phones in Gauteng CBD. icted imports. The increase in interest Chung Electronics Fluctuation of exchan rate has made borrow! 2.8.1 Identify the PESTLE factor applicable to CE above. (2) 2.8.2 Recommend ways that CE can apply to deal with challenges posed by PESTLE factor identified in QUESTION 2.8.1. (4) [40] Copyright Reserved Please Turn Over

Businesg Studies Downloaded from hlayiso.com dWiiloaded from Stanmorepbysics.com QUESTION 3: BUSINESS OPERATIONS 3.1 3.2 3.3 3.4 3.5 3.6 3.7 3.8 Copyright Reserved Name any THREE sources of internal recruitment. Explain TWO salary determination methods that businesses can use to pay workers. Read the scenario below and answer the questions that follow. SUKASAMBE CONSTRUCTION (SC) Sukasambe Construction builds dams in rural areas. SC has a vacancy for a site manager. The advertisement of a vacant post was placed in bill boards and printed media. 3.3.1 Identify recruitment method used by SC in the above scenario. Motivate your answer by quoting from the scenario. 3.3.2 Discuss the impact of the recruitment method identified in QUESTION 3.3.1 on businesses. Advise businesses on legal requirements of an employment contract. Distinguish between quality control and quality assurance. Read the scenario below and answer the questions that follow. vegetables and sells to retail businesses. SP quality of performance in each unit. Wastage nts applicable to SP in the scenario above. s of marketing function. Analyse the benefits of good quality management systems to businesses. Evaluate the impact of adequate financing and capacity on large businesses as TQM element. September 2024 Preparatory Examination (3) (6) (3) (4) (4) (4) (4) (4) (4) (4) [40] Please Turn Over

Downloaded from hlayiso.com Business or diloa de d from 3 tanmore physics. com ne? Preparatory Examination QUESTION 4: MISCELLANEOUS TOPICS BUSINESS ENVIRONMENTS 4.1. Name THREE types of business environments and state the extent of control businesses have over EACH environment. Use the table below as a GUIDE to answer QUESTION 4.1. BUSINESS ENVIRONMENTS EXTENT OF CONTROL 1. 2. 3. (6) 4.2 Explain the rights of employers according to Labour Relations Act (LRA) 1995, (6) (Act 66 of 1995). 4.3 Discuss steps in evaluating a strategy. (4) 4.4 Analyse implication of ownership as a BBBEE pillar on businesses. (4) BUSINESS OPERATIONS 4.5 Elaborate on meaning of employment contract. (2) 4.6 Read the scenatio below and answer the questions that follow. 3 a eas — 7 b DAWN ACCOUNTANTS (DA) ong has appointed two junior accountants. The. Human source Manager conducted induction programme for the new employees. The’ UIF,. car allowance, pension fund and medical aid were discussed as benefits offered by the business. 4.6.1 Name any TWO fringe benefits from the scenario. (2) 4.6.2 Explain the benefits of induction to businesses. (6) 4.7 Describe any TWO steps of PDCA cycle to improve quality of products. (6) 4.8 Advise businesses on the impact of TQM if poorly implemented. (4) [40] TOTAL SECTION B: 80 Copyright Reserved Please Turn Over

Downloaded from hlayiso.com Business or diloa de d from 3 tanmore paysics.com ne? Preparatory Examination SECTION C Answer ONE question in this section. NOTE: Clearly indicate the QUESTION NUMBER of the chosen question. The answer to EACH question must start on a NEW page, e.g. QUESTION 5 on a NEW page OR QUESTION 6 on a NEW page. QUESTION 5 : BUSINESS ENVIRONMENTS (LEGISLATION) The Consumer Protection Act (CPA) was established to redress’économic inequalities of the past and to promote equality in the consumer market. The CPA outlines the rights of consumers which compel businesses to act responsibly. C so their activities. The Act has a positive and negative effect on both credit providers and clients. Businesses are therefore compelled to comply with the requirements of the Act. You specialise in guiding businesses in the implementation of recent legislation. Write an essay on the following Consumer Protection Act aspects: e Outline the purpose of Consumer Protection Act. e Explain the following consumer rights according to Consumer Protection Act. o Right to choose o Right to information and disclosure e Discuss the impact of Consumer Protection Act on businesses. e Advise businesses on how to comply with Consumer Protection Act. [40] QUESTION 6: BUSINESS OPERATIONS(HUMAN RESOURCES FUNCTION) Businesses need to follow proper selection procedure when filling up vacant posts. The interview panel must be thoroughly prepared for this process to ensure that suitable candidates are selected. New employees sign employment contract on appointment. Employment contracts can be terminated for various reasons. Employer may offer employees fringe benefits above the salary package. Give an in-depth analysis of human resources function by referring to the following aspects: Outline the selection procedure as a human resource activity. Explain the role of interviewer before/when preparing for an interview. Discuss the reasons for termination of an employment contract. Evaluate the impact of fringe benefits on businesses. [40] TOTAL SECTION C: 40 TOTAL MARKS: 150 Copyright Reserved

Downloaded from hlayiso.com Downloaded from Stanmorephysics.com FINAL } KWAZULU-NATAL PROVINCE EDUCATION REPUBLIC OF SOUTH AFRICA GRADE 12 NATIONAL SENIOR CERTIFICATE MARKS: 150 This marking guideline consist of 29 pages. Copyright reserved Please turn over

Downloaded from hlayiso.com Downloaded from Stanmorephysics.com Business Studies P1 September 2024 Preparatory Examination Marking coment NOTES TO MARKERS PREAMBLE Thee O mari e provided for quality assurance purposes to ensure the following: | (a) . Con sncy and reliability in the standard of marking (b) he moderation of candidates' scripts at the different levels (c) e the 2 marking process considering the broad spectrum of markers across the coultry | (d) Implement appropriate measures in the teaching, learning and assessment of the subject at schools/institutions of learning 5 For marking and moderation purposes, the following colours are recommended: Marker: Red Senior Marker: Green Deputy Chief Marker: Brown Chief Marker: Pink Internal Moderator: Orange DBE Moderator: Turquoise 2. Candidates' responses must be in full sentences for SECTIONS B and C. However, this would depend on the nature of the question. 3. A comprehensive marking guideline has been provided but this is by no means exhaustive. Due consideration should be given to an answer that is correct but: e Uses a different expression from that which appears in the marking guideline e Comes from another credible source e Original e Adifferent approach is used NOTE: There is only ONE correct answer in SECTION A. 4. ites and allocate marks accordingly. (In cases where the ans\ or indicates some understanding, part-marks should be awa le, one mark instead of the maximum of two marks.) a 5. The word 'Sub-max' is used to facilitate the allocation of marks within a question or sub-question. 6. The purpose of circling marks (guided by 'max' in the breakdown of marks) on the right-hand side is to ensure consistency and accuracy in the marking of scripts as well as for calculation and moderation purposes. pa Subtotals to questions must be written in the right-hand margin. Circle the subtotals as indicated by the allocation of marks. This must be guided by 'max’ in the marking guidelines. Only the total for each question should appear in the left-hand margin next to the appropriate question number. Copyright reserved Please turn over

Downloaded from hlayiso.com Downloaded from Stanmorephysics. com Business Studies P1 September 2024 Preparatory Examination 10. Ts 12. 13. Marking dl In-an indirect question, the theory as well as the response must be relevant and related to the question. Correct numbering of answers to questions or sub questions is recommended in SECTIONS A and B. However, if the numbering is incorrect, follow the sequence of the candidate's responses. Candidates will be penalised if the latter is not clear. No additional credit must be given for repetition of facts. Indicate with an'R’. The differentiation between. 'evaluate' and ‘critically, as follows: jaluate' can be explained 41454 ied to respond in either positive and negative) @ and costs spent\ on 11.2 When ‘critically eve in either a positi ‘e expected to respond neutral (positive and are also expected to : r €.g. 'COIDA eliminates time and co iN oceedingsV, because the enployer: will not be liable for compensation to the employee for injuries sustained during working hours as long as it can be proved that the business was not negligent.'V NOTE: 1. The above could apply to ‘analyse’ as well. 2. Note the placing of the tick (v) in the allocation of marks. The allocation of marks must be informed by the nature of the question, cognitive verb used, mark allocation in the marking guideline and the context of each question. Cognitive verbs, such as: 12:1 Advise, name, state, outline, motivate, recommend, suggest, (list not exhaustive) do not usually require much depth in candidates' responses. Therefore, the mark allocation for each statement/answer appears at the end. 12.2 Define, describe, explain, discuss, elaborate, distinguish, differentiate, compare, tabulate, analyse, evaluate, (list not exhaustive) require a greater depth of understanding, application and reasoning. Therefore, the marks must be allocated more objectively to ensure that assessing is conducted according to established norms so that uniformity, consistency and fairness are achieved. Mark only the FIRST answer where candidates offer more than one answer for SECTION B and C questions that require one answer. Copyright reserved Please turn over

Downloaded from hlayiso.com Downloaded from Stanmorephysics.com Business Studies P1 4 September 2024 Preparatory Examination 14. 14.1 14.2 14.3 14.4 14.5 15. 15.1 Marking guideline SECTION B If for example, FIVE facts are required, mark the candidate's FIRST FIVE responses and ignore the rest of the responses. Indicate by drawing a line across the unmarked portion or use the word 'Cancel'. NOTE: This applies only to questions where the number of facts is specified. If two facts are written in one sentence, award the candidate FULL credit. Point 14.1 above still applies. If candidates are required to provide their own examples/views, brainstorm this at the marking centre to finalise alternative answers. Use of the cognitive verbs and allocation of marks: 14.4.1 If the number of facts are specified, questions that require candidates to ‘describe/discuss/explain' may bewmarked as e Fact 2 marks | allocated in Section C) e Explanation 1 mark (two matks ) The ‘fact’ and ‘explanation’ are given separately in the marking guideline to facilitate mark allocation. — 14.4.2 If the number of facts required is not specified, the allocation of marks must be informed by the nature of the question and the maximum mark allocated in the marking guideline. ONE mark may be awarded for answers that are easy to recall, requires one word answers or is quoted directly from a scenario/case study. This applies to SECTIONS B and C in particular (where applicable). SECTION C The breakdown of the mark allocation for the essays is as follows: Introduction Maxi . Content mums : 32 Conclusion Insight 8 TOTAL 40 Copyright reserved Please turn over

Downloaded from hlayiso.com Downloaded from Stanmorephysics.com Business Studies P1 September 2024 Preparatory Examination Marking guideline 15.2 Insight consists of the following components: Layout/Structure | Is there an introduction, a body, and a conclusion? 2 Analysis and Is the candidate able to break down the question into 2 interpretation headings/subheadings/interpret it correctly to show understanding of what is being asked? Marks to be allocated using this guide: All headings addressed: 1 (One 'A') Interpretation (16 to 32 marks): 1 (One 'A’) Are there relevant decisions/facts/responses made based on the questions? Option 1 :Only relevant facts: 2 marks (No '-S') Where a candidate answers 50% or more (two to four sub-questions) of the question with only relevant facts; no ‘-S’ appears in the left margin. Award the maximum of TWO (2) marks for synthesis Option 2 : Some relevant facts: 1 mark (One ‘-S’) Where a candidate-answers less than 50% (only Ge sub- 3) of the question with only” nt facts; one ‘-S’ appears in . Award a maximum ONE(1) ma Option 3 : Some relevant facts: 1 mark (One ‘-S’) Where a candidate answers FOUR sub-questions, of the the question with no relevant facts; one ‘-S’ appears in the left margin. Award a maximum of ONE (1) for synthesis. Option 4 :No relevant facts : 0 marks ( Two ‘-S’) Where a candidate answers less than 50% (only one sub-question) of the question with no Relevant facts;two ‘-S’ appear in the left margin Award a ZERO mark for synthesis Originality Is there evidence of examples based on recent information, | 2 current trends and developments? TTAL FOR INSIGHT:| 8 TOTAL MARKS FOR FACTS:) 32 TOTAL MARKS FOR ESSAY (8 + 32):| 40 Copyright reserved Please turn over

Downloaded from hlayiso.com Downloaded from Stanmorephysics.com Business Studies P1 6 September 2024 Preparatory Examination Marking guideline NOTE: 1. No marks will be awarded for contents repeated from the introduction and conclusion. 2. The candidate forfeits marks for layout if the words INTRODUCTION and CONCLUSION are not stated. 3. No marks will be awarded for layout, if the headings INTRODUCTION and CONCLUSION are not supported by an explanation. 15.3 Indicate insight in the left-hand margin with a symbol e.g. ('L, A, -S and/or O'). 15.4 The breakdown of marks is indicated at the end of the suggested answer/marking guideline to each question. Copyright reserved Please turn over

Downloaded from hlayiso.com Downloaded from Stanmorephysics.com Business Studies P1 15.5 15.6 15.7 15.8 15.9 15.10 15.11 Copyright reserved September 2024 Preparatory Examination Marking guideline Mark all relevant facts until the SUB MAX/MAX mark in a subsection has been attained. Write SUB MAX/MAX after maximum marks have been obtained, but continue reading for originality “O”. At the end of each essay indicate the allocation of marks for facts and marks for insight as follows:(L — Layout, A— Analysis, S —- Synthesis, O — Originality)as in the table below. CONTENT MARKS Facts 32 (max.) L 2 A 2 Ss 2 fe) 2 TOTAL 40 When. awa S for facts, take note of the sub-maxima indicated, espec do not make use of the same subheadings. Remember, headings | sadings are encouraged and contribute to insight (structuri cal flow/sequencing) and indicate clarity of thought. (See MARK BREAKDOWN at the end of each question.) If the candidate identifies/interprets the question INCORRECTLY, then he/she may still obtain marks for layout. If a different approach is used by candidates, ensure that the answers are assessed according to the mark allocation/subheadings as indicated in the marking guideline. 15.10.1 | Award TWO marks for complete sentences. Award ONE mark for phrases, incomplete sentences and vague answers. 15.10.2 With effect from November 2015, the TWO marks will not necessarily appear at the end of each completed sentence. The ticks (V) will be separated and indicated next to each fact, e.g. ‘Product development is a growth strategy V, where businesses aim to introduce new products intoexisting markets.'V This will be informed by the nature and context of the question, as well as the cognitive verb used. With effect from November 2017, the maximum of TWO (2) marks for facts shown as headings in the marking guidelines, will not necessarily apply to each question. This would also depend on the nature of the question. Please turn over

Downloaded from hlayiso.com Downloaded from Stanmorephysics.com Business Studies P1 September 2024 Preparatory Examination Marking guideline SECTIONA QUESTION 1 (5x2) (10) (5x2) (10) (5x2) (10) TOTAL SECTION A: 30 BREAKDOWN OF MARKS QUESTION 1 MARKS 1.1 10 1.2 10 1.3 10 TOTAL 30 Copyright reserved Please turn over

Downloaded from hlayiso.com Downloaded from Stanmorephysics. com Business Studies P1 September 2024 Preparatory Examination Marking eeeres SECTION B Mark the FIRST TWO QUESTION only. QUESTION 2: BUSINESS ENVIRONMENTS 2.1 2.2 2.3.1 2.3.2 Provisions of the BCEA - Regulation of working time: Ordinary hours of work/ Overtime/Meal Intervals/Sunday work/Public holidays ~ - Leave. ¥ - Particulars of employment and remuneration. “ - Termination of employment. ~ - Prohibition of employment of children and forced labour. ~ NOTE: Mark the first FOUR (4) only. (4x 1) (4) Purpose of Employment Equity Act, (EEA), 1998 (Act 55 of 1998) The EEA allows e! ees who do the same work” to be paid equally. ” ina s di ion Yon grounds of gender/race/disability ld - Promotes equ tunity and fair treatment” in the workplace. ~ ersity in the workplacev by ensuring that people of diverse backgrounds are appointed. V - Protects employees from victimisation if they exercise the rights given to them by the EEA. ¥ - Ensures equal representation in the workplacev through the implementation of affirmative action ¥ - Any other relevant answer related to purpose of Employment Equity Act. Max (4) Quotation of consumer rights according to national Credit Act from the scenario. - Customers are allowed to apply for credit without discrimination W - They can also apply for debt review if they can no longer afford to repay debt.” Note: 1. Mark the first two Max (2) Ways in which businesses can comply with National Credit Act - Offer applicants” pre-agreement statements. ¥ - DiscloseY all costs of loan”/No hidden costsY should be charged/addedv Obtain credit records/checks of clientsY before:granting loans. ¥ - Businesses should be registered” with the Credit Regulator. ~ - Submit an annual compliance reporty | Credit Regulator. ¥ - Conduct affordability assessment” to ynsumer has the ability to meet his/her obligation. W - Conduct credit check with a registered or National Credit Register. v it bureauy and consult with Copyright reserved Please turn over

Downloaded from hlayiso.com Downloaded from Stanmorephysics com Business Studies P1 1 September 2024 Preparatory Examination Marking guideline - Businesses must have procedures in placeY to comply with the provision of the Financial Intelligence Centre Act (FICA). - Verify the identity of clients, ~ report suspicious transactions /train staff on their obligationsY in terms of FICA. ¥ - Any other relevant answer related to ways in which businesses can comply with National Credit Act Max (6) 2.4 Role of SETAs in supporting Skills Development Act. - Report to the Director General. VW” - Promote and establishes learnerships. Vv ¥ - Collect levies and pays out grants as required. vv Provide accreditation fomskills development facilitators. vv agreements/learning programmes. Vv ¥ plans and annual training reports. vv al training by service providers. Vv ¥ ers, education and training providers. VW min sectors of the South African economy. v ¥ lans in! ne with the National Skills Development - Draw up skills development plans for their specific economic sectors. VW - Provide training material/programmes for skills development facilitators. vv - Pay out grants to companies that are complying with the requirements of the Skills Development Act. vv - Promote learnerships and learning programmes by identifying suitable workplaces for practical work experience. Vv ¥ - Any other relevant answer related to role/functions of SETAs in supporting Skills Development Act on businesses. Max (4) 2.5 Identification of Porters Five Forces from statements. 2.5.1 Power of competitors. vv (2) 2.5.2 Threat of substitute/substitute products.v ¥ (2) 2.6 Advantages of intensive strategies - Increase in sales/incomeY and profitability. ~ - Regular sales to existing customers” may increase. ~ - Gain customer loyalty” through effective promotion campaigns. ~ - Improved service deliveryY may positively impact/increase sales. ¥ - Eliminate competitors” and dominate market prices. “ - Decrease in price could influence customers” to buy more products. “ - Enables the business to focus on markets/well researched quality productsY that satisfy the needs of consumers. ¥ - Increased market share reduces the business’s vulnerability Vv to actions of competitors. ¥ - Any other relevant answer related to advantages of intensive strategies. Max (4) Copyright reserved Please turn over

Downloaded from hlayiso.com Downloaded from Stanmorephysics com Business Studies P1 1 September 2024 Preparatory Examination Marking guideline 2.7 Types of integration strategies. Horizontal vv A business takes control of / incorporates other businesses in the same industry /which produce/sell similar goods/services- ,/ it is the acquisition/takeover of a related business that operates at the same level of supply chain in the industry. ~ The aim is to reduce the threat of competition/substitute products/service. ¥ Increases market share/sales/profits and enhance production/distribution. ~ Suitable for businesses that operate in the multiple geographical areas through joint ventures/licencing/franchising. ~ Any other relevant answer related to horizontal integration as the integration strategy Strategy (2) Explanation (1) Sub max (3) Forward verticalv Vv A business combines/takes over its distributors down the supply chain/production/chain, Y/ The business merges with businesses that were once their customers, while still maintaining control of the initial /primary business activity. ¥ Involves expansion of the business activities to gain control over direct distribution of the product/services.” The business takes over the distribution system and sells product/services directly to consumers/customers. ~ Increases profitability as the intermediary /distributor/middleman is excluded /eliminated. ¥ Any other relevant answer related to forward vertical as the integration strategy Strategy (2) Explanation (1) Sub max (3) Backward verticalv Vv The business combines with/merges with/takes over its suppliers up the supply chain/production chain. “/The business expands its role to fulfil activities /tasks that were formally/previously completed by suppliers. ¥ Aims at decreasing the business dependency on the supplier. Enables businesses to cut costs and have influence over the price/quality/quantity of raw material. ~ Any other relevant answer related to backward vertical as the integration strategy Strategy (2) Explanation (1) Sub max (3) Max (6) NOTE: Mark first TWO strategies only Award marks for strategy even if the explanation is incorrect Copyright reserved Please turn over

Downloaded from hlayiso.com Downloaded from Stanmorephysics com Business Studies P1 1 Marking guideline 2.8.1 Identification of PESTLE factor. September 2024 Preparatory Examination J Economic factorY ¥ (2) 2.8.2 Strategies /Recommendations/Ways to deal with challenges posed by economic factors to businesses. - from financial institutions when interest rates are v - nge rates when trading with other countries/ import change rates are low. VV - nside asing profit margins rather than increasing product prices. Vv - Any other relevant answer related to strategies/recommendations to deal with challenges posed by economic factors to businesses. Max (4) BREAKDOWN OF MARKS QUESTION 2 | MARKS 2.1 4 2.2 4 2.3.1 z 2.3.2 6 2.4 4 2.5.1 2 2.5.2 2 2.6 4 27 6 2.8.1 2 2.8.2 4 Total 40 Copyright reserved Please turn over

Downloaded from hlayiso.com Downloaded from Stanmorephysics com Business Studies P1 1 September 2024 Preparatory Examination Marking guideline QUESTION 3: BUSINESS OPERATIONS 3.1 3.2 3.3 3.3.1 Sources of internal recruitment anet/web sites to staff. v meetings. ¥ - Recommendation by current employees/staff. ~ - Head hunting within the business/organisational database. “ Note: Mark first THREE internal sources (3 x 1) (3) Salary determination methods Piecemealv v - Workers are paid according to the number of items or units produced/ actions performed. “ - Workers are not remunerated for the number of hours worked, regardless of how long it takes them to make the items. ¥ - Mostly used in factories particularly in the textile/technology industriesY - Any other relevant answer related to piecemeal as the salary determination method. Time relatedv Vv - Workers are paid for the amount of time they spend at work/on a task. ¥ - Workers with the same experience /qualifications are paid on salary scales regardless of the amount of work done. ¥ - Many private and public sector businesses use this method. ” - Any other relevant answer related to time-related as the salary determination method. Max (6) Identification of type of recruitment External recruitment.v ¥ (2) Motivation The advertisement of a vacant post was placed in billboards and printed mediav (1) NOTE: Do not award marks for the motivation if the type of recruitment was incorrectly identified. Max (3) Copyright reserved Please turn over

Downloaded from hlayiso.com Downloaded from Stanmorephysics com Business Studies P1 1 September 2024 Preparatory Examination Marking guideline 3.3.2 Impact of external recruitment Positives/Advantages New candidates bring new talents/ideas/experiences/skillsv into the business. ¥ There is a larger pool of candidates” to choose from. ¥ It may help the business” to meet affirmative action and BBBEE targets. “ Minimises unhappiness/conflict amongst current employees Y who may have applied for the post. ¥ There is a better chance of getting a suitable candidate with the required skills/qualifications/competenciesY who do not need much training/ development which reduce costs. “ Any other relevant answer related to positive impact of external recruitment AND/OR Negatives/Disadvantages Many unsuitable applicationsY can slow down the selection process. ¥ New candidates generally take longer “to adjust to a new work environment. ~ External sources can be expensive, e.g. recruitment agencies’ fees/advertisements in newspapers/magazines. ¥ Information on CV¥ may not be reliable. v The selecti rocess may not be effective Vand an incompetent candidate Recruit process takes longer/is more expensiveY as background checks must be conducted. v In-service training may be needed Y which decreases productivity during the time of training. Any other relevant answer related to negative impact of external recruitment Max (4) 3.4 Legal requirements/ legalities of an employment contract The employer and employee must both sign the contract. v Employer and employee must agree to any changes to the contract. v ¥ Aspects of the employment contract can be renegotiated during the course of employment. v ¥ No party may unilaterally change aspects of the employment contract. vv The employer and employee must both sign the contractY ~ The employment contract should include a code of conduct and code of ethics. VY The employer must explain the terms and conditions of the employment contract to the employee. VW It may not contain any requirements that are in conflict with the BCEA. vv Conditions of employment/duties/responsibilities of the employees must be stipulated clearly. vv The remuneration package/including benefits must be clearly indicated. Vv” All business policies, procedures and disciplinary codes/rules can form part of the employment contract. vv Copyright reserved Please turn over

Downloaded from hlayiso.com Downloaded from Stanmorephysics. com Business Studies P1 September 2024 Preparatory Examination aon ere - The employer must allow the employee to thoroughly read through the contract before it is signed. vv - Any other relevant answer related to legal requirements of employment contract Max (4) 3.5 Distinction between quality control and quality assurance QUALITY CONTROL QUALITY ASSURANCE e System that ensures that desired e Carried out during and after v the quality is met v by inspection of the production process. ¥ final product.” e Ensure that finished product meetY e Ensure that trequifed standards the required standard. ¥ e Process of ensuring that products are e consistently manufactured” to high standard. ¥ Aelanlelaaluaeh nerornlbas: v e Includes setting targets/measuring e Ensures that every process is performanceY and taking corrective aimed at getting the product right measures. ~ the first time” and prevents mistakes from happening again. v e Checking raw materials/employees/ e The ‘building in' of quality” as machinery/ workmanship/productsY opposed to ‘checking for quality. to ensure that high standards are v maintained. Any other relevant answer related to quality | Any other relevant answer related to control quality assurance Sub max (2) Sub max (2) NOTE:1. The answer does not have to be in tabular format. 2; The distinction does not have to link but must be clear. 3. Award maximum of TWO (2) marks if distinctions are not clear/Mark either quality control or quality assurance only. Max (4) 3.6.1 Identification of total quality management (TQM) elements. - Continuous improvement to processes and systems. Vv ¥ - Monitoring and evaluation of quality processes. VV Max (4) Copyright reserved Please turn over

Downloaded from hlayiso.com Downloaded from Stanmorephysics com Business Studies P1 1 September 2024 Preparatory Examination Marking guideline 3.6.2 Quality indicators of marketing function. Increasing” their market share. ¥ Winning customers” by satisfying their needs/wants/Building positive relationships. ¥ Adhering to ethical advertising practices“ when promoting products/services. ¥ Identifying a competitive advantagev to focus/improve on marketing strengths. ¥ Differentiating products” in order to attract more customersv . Constantly reviewing” value issues. ¥ Communicating effectively with customers to get feedbackv about their experience of products sold/services rendered. ¥ Using pricing techniques” to ensure a competitive advantage. ¥ Determine gaps between customer expectations and actual experiences, ¥ so that problems/unhappiness may be diagnosed and addressed. “ Making adjustments and changes to products/servicesY based on feedback from customers/results of market research. ¥ Use aggressive advertising campaigns” to sustain the market share. “ Co-ordinate distribution with productionY and advertising strategies. Vv Any other relevant answer related to other quality indicators of marketing function Max (4) 3.7. Benefits of good quality management system to businesses Effective customer services are rendered, “resulting in increased customer satisfaction. v Time and resources” are used efficiently. ¥ Productivity increasesY through proper time management/using high quality resources. ¥ Products/Services are constantly improved resulting in increased levels of customer satisfaction. Vision/Mission/Business goals“ may be achieved. ¥ Business has a competitive advantage” over its competitors. ¥ Regular training” will continuously improve the quality of employees’ skills/ knowledge. ¥ Employers and employees will have a healthy working relationship resulting in happy/productive workersv . Increased market share/more customers” improve profitability. ¥ Improves business imagev as there are less defects/returns. ¥ Any other relevant answer related to benefits/advantages of good quality management system. Max (4) Copyright reserved Please turn over

3.8 Downloaded from hlayiso.com Downloaded from Stanmorephysics com Business Studies P1 1 September 2024 Preparatory Examination Marking guideline Impact of adequate financing and capacity as a TQM element on businesses Positives/Advantages Large businesses have sufficient financingY to test everything before implementing. ~ They can afford to have systems in place V to prevent errors in processes/defects in raw materials/products. ~ Able to afford product research/market researchers” to gather information. v Can afford to purchase quality raw materials“ and equipment. ¥ Any other relevant answer related to positive impact of adequate financing and capacity as an element of TQM. AND/OR Negatives/Disadvantages If the demand for company's product increases, orders begin coming in faster than expected, Y and the company lacks the capital required to fund the production of the stock to fill the orders. ¥ These rapidly growing companies can consume large amounts of capital ¥ as they try to balance normal operations and expansion. ” Any other relevant answer related to negative impact of adequate financing and capacity as an element of TQM Max (4) BREAKDOWN OF MARKS QUESTION 3 | MARKS 3.1 3.2 3.3.1 3.3.2 3.4 3.5 3.6.1 3.6.2 3.7 3.8 TOTAL Blalalalalala) aloo Copyright reserved Please turn over

Downloaded from hlayiso.com Downloaded from Stanmorephysics. com Business Studies P1 September 2024 Preparatory Examination Marking halts QUESTION 4: MISCELLANEOUS TOPICS BUSINESS ENVIRONMENTS 4.1 | Business environments and extent of control BUSINESS ENVIRONMENTS EXTENT OF CONTROL 1.. Micro environmentY Full controlv 2. Market environmentY Partial/Some/Limited/Less/Little controlv” 3. Macro environmentY No control¥ Sub max (3) Sub max (3) NOTE: 1. Mark the first THREE (3) only. 2. The answer does not have to be in tabular format. 3. Award marks for the business environment even if the extent of control is not indicated/incorrect. 4. The extent of control must be linked to the business environment. Max (6) 4.2 Rights of employers according to Labour Relations Act 4.3 Steps Note: Form employer organisations” to represent them in labour related mattersY Form a bargaining council¥ for collective bargaining purposes. ~ Employers have ‘the right t to lockout employees “who engage in unprotected/illegal stri ellabour action. ¥ Dismiss employees are engaged in an unprotected strike/misconductY such as intimidatic nevi lence during a strike action. W Right not to pay an employee Who has taken part in a protected strikev for services/work they did not do during the strikew Any other relevant answer related to rights of employers according to Labour Relations Act. Max (6) in evaluating a strategy Examine the underlying basis” of a business strategy. ~ Look forward and backwards¥ into the implementation process. ¥ Compare the expected results in order to determine the reasons for deviationsY and analyse these reasons. ¥ Take corrective action Y'so that deviations may be corrected. W Set specific dates for controlY and follow up. ~ Draw up a table of the advantages and disadvantagesY of a strategy. V Decide on the desired outcome as envisagedY when strategies were implemented. “ Consider the impact of the strategic implementation in the internal and external environments” of the business. “ Any other relevant answer related to steps in evaluating a strategy 1. Steps may be in any order. Max (4) Copyright reserved Please turn over

Downloaded from hlayiso.com Downloaded from Stanmorephysics. com Business Studies P1 September 2024 Preparatory Examination 44 naen bah Implication of ownership as BBBEE pillar on businesses - Business should include black peopleY in shareholding/partnerships/ franchises. ¥ - Encourage small black investors” to invest in big companies and share ownership. ¥ - Exempted Micro Enterprises (EMEs) with an ownership of 50% or more of black people are promoted to level 3% of the BEE scorecard. ¥ - More opportunities are created for black peoplev to become owners/ entrepreneurs. “ - Large businesses should form joint ventures with small black owned businessesv and share business risks. “ - Businesses sometimes find it difficult’ to locate suitable black business partners/ shareholders. ¥ - Many black people cannot afford sharesv in companies/contributions to partnerships. ¥ - Any other relevant answer related to implication of ownership as BBBEE pillar. Max (4) BUSINESS OPERATIONS 45 4.6.1 4.6.2 Meaning of employment contract - Employment contract is an agreement between the employer “and the employee and is legally binding.” - It provides details on rules, responsibilities and expectations” for the work relationshipY - Specifies the duties that will be carried out by the employeesv in exchange for remuneration from the employer. v. - Any other relevant answer related to meaning of employment contract. Max (2) Examples of fringe benefits from the scenario - Car allowance. ¥ - Pension fundY¥ - Medical aid ¥ Mark the first TWO (2) examples of fringe benefits. (2) Benefits of induction - Increases quality” of performance/productivityv. - Allows new employees to settle in quickly“ and work effectively. v - Ensures that new employees understand rules Vand restrictions in the business. ¥ - New employees may establish relationships” with fellow employees at different levels. v - Employees will be'fa their supervisors/ - Make few employe - New emplo S will understand their role/responsibilitiesY~ concerning safety regulations and/rules. Vv - Minimises/Decreases the needv for on-going training and development. “ iar with organisational structures”, e.g., who are ‘level manager. ¥ s feel at ease in the workplace”, which reduces Copyright reserved Please turn over

Downloaded from hlayiso.com Downloaded from Stanmorephysics.com Business Studies P1 20 September 2024 Preparatory Examination Marking guideline The results obtained during the induction process” provide a base for focused training. ¥ Opportunities are created for new employees” to experience/explore different departments ¥ New employees will know the layout of the building/factory/offices/V where everything is, which saves production time. ¥ Learn more about the business” so that new employees understand their roles/ responsibilities in order to be more efficient. ¥ Company policies are communicated” , regarding conduct and procedures/safety and security/employment contract/conditions of employment/working hours/leave. ¥ Realistic expectationsY for new employees as well as the business are created. v New employees may feel part of the teamv resulting in positive morale and motivation. ¥ Employees may have a better understanding” of business policies regarding ethical/professional conduct/procedures/CSR, etc. ¥ Reduces the staff turnover as new employees have been inducted properly. “ Any other relevant answer related to benefits of induction. Max (6) 4.7. Application of PDCA cycle in improving the quality of products Plan Vv The business should identify the problem and develop a plan for improvement to processes and systems. ¥ Answer questions such as 'what to do' and 'how to do it’. ¥ Plan the new method and approach to improve the quality of their product. ¥ The plan must be logical /sequential for implementers to understand it. ¥ Any other relevant answer related to plan as a PDCA step. Step 2 Description 1 Sub max (3) The business should implement the change on a small scale. ¥ Implement the processes and systems as planned. ¥ The implementers aim to effectively /accurately execute the change based on the plan/method. ¥ The step is essential in determining whether change has viability/ potential. ¥ Any other relevant answer related to do as a PDCA step. - Step 2 - Description 1 - Sub max (3) Copyright reserved Please turn over

Downloaded from hlayiso.com Downloaded from Stanmorephysics.com Business Studies P1 21 September 2024 Preparatory Examination Marking guideline yse the results of change. ¥ r it made a difference and what needs to be improved. ~ € processes are working effectively. ~ Id assess, plan and establish if it is working/if things are going v answer related to check/analyse as a PDCA step. - Step 2 - Description 1 - Sub max (3) Act vv - Institutionalise the improvement to meet the needs of the business. “ “ Devise strategies on how to continually improve. ¥ - If the change was successful, implement it on a wider scale. ¥ - Continuously revise the process until they get it right. ” - Any other relevant answer related to act as a PDCA step. - Step 2 - Description 1 - Sub max (3) Note: 1. Mark the first TWO (2) steps of PDCA 2. Steps may be in any order Max (6) Copyright reserved Please turn over

Downloaded from hlayiso.com Downloaded from Stanmorephysics.com Business Studies P1 22 4.8 Copyright reserved September 2024 Preparatory Examination Marking guideline Impact of TQM elements if poorly implemented by businesses. Setting unrealistic deadlines that may not be achieved. VY” Employees may not be adequately trained resulting in poor quality products. vv Decline in productivity, because of stoppages. VW Businesses may not be able to make necessary changes of products/services to satisfy the needs of customers. v ¥ Business reputation/image may suffer because of poor quality/defective goods. Vv Customers will have many alternatives to choose from and the impact could be devastating to businesses. Vv ¥ Investors might withdraw investment if there is a decline in profits. vw Decline in sales as more goods are returned by unhappy customers. Vv ~ High staff turnover, because of poor skills development. vv” Undocumented/Uncontrolled quality control systems/processes could result in errors/ deviations from pre-set quality standards. vv Any other relevant answer related to the impact of TQM if it is poorly implemented by businesses. Max (4) [40] BREAKDOWN OF MARKS QUESTION 4 | MARKS 4.1. 4.2. 4.3 4.4 4.5 4.6.1 4.6.2 4.7 4.8 TOTAL Blalolo|y|ylalalala TOTAL SECTION B: 80 Please turn over

Downloaded from hlayiso.com Downloaded from Stanmorephysics. com Business Studies P1 September 2024 Preparatory Examination SECTION C ares: belle. Mark the FIRST question only. QUESTION 5: BUSINESS ENVIRONMENTS (LEGISLATION) 5.1 Introduction The purpose of Consumer Protection Act is to protect consumers against unfair selling of goods and services. ¥ The Consumer Protection Act caters for the rights of consumers that were previously disadvantaged "h Consumer market. ¥ f the positive and negative impact of CPA. ¥ erating within the country to comply with the It is compulsory or bus Js requirements of Consu tion Act ¥ Any other relevant intr 7 he purpose of CPA/ rights of consumers according to PaNierecte of CPA on businesses /ways to comply with Consumer Protection Act. Any (2x1) (2) 5.2 Purpose of Consumer Protection Act Promotes responsible consumer behaviour. V ¥ Establishes national standards to protect consumers. Vv ¥ Establishes a National Consumer Commission (NCC). vv Establishes national standards to protect consumers. Vv ¥ Promotes and protects the economic interests of consumers by providing access to information. vv Promotes fair/accessible and sustainable places for people to sell their products. vv Promotes consistent laws relating to consumer transaction and agreement. vv” Promotes the rights and full participation of historically disadvantaged individuals as consumers. v ¥ Promotes consumer safety by protecting them from hazardous products/services. Vv ¥ Provides guidelines for better consumer information and to prohibit unfair business practices. VW Ensures that consumers have access to information they need to make informed choices. vv Ensures that consumers are not misled/deceived by suppliers of goods/services. Vv ¥ Empowers consumers to take legal action if their rights are not upheld. ¥W Strengthens a culture of consumer rights and responsibilities. VW Protects consumers against contracts that include unfair terms which limit the liability of suppliers. vv Protects consumers against dishonest businesses such as fly-by-night franchisors. Vv ¥ Allows for consumers and businesses to resolve disputes fairly/effectively. vv Any other relevant answer related to purpose according to Consumer Protection Act. Max (12) Copyright reserved Please turn over

Downloaded from hlayiso.com Downloaded from Stanmorephysics.com Business Studies P1 24 September 2024 Preparatory Examination 5.3 5.3.1 5.3.2 5.4 Marking guideline Consumer rights according to Consumer Protection Act Right to choose - choose suppliers” and/or goods. “ - shop around for the best prices. v - _ return goods that are unsafe/defectivev for a full refundY - reject goodsv that are not the same as the sample marketed. ¥ -~ cancel/renewv fixed term agreements. ¥ -__ request written quotations” and cost estimates. W - Any other relevant answer related to right to choose. Sub max (6) Right to disclosure and information - Contracts and agreements should be in plain languagev and easy to understand. v - Businesses should display pricesY which are fully inclusive disclosing all costs. ¥ Jel products” and trade descriptions correctly. W juest the unit and bulk priceY of the same product. Vv ‘ ame product are displayed, Y consumers should pay the lower fo the country of origin, expiry dates/ingredients of the isclosed, ¥ - Any other relevant answer related to right to disclosure and information. Sub max (6) Max (12) Impact of Consumer Protection Act on businesses Positives/Advantages - Businesses may be safeguardedv from dishonest competitors. “ - Businesses may be protected if they are regarded as consumers. ¥ - Prevents larger businesses” from undermining smaller ones. “ - May gain consumer loyalty, v if they comply with CPA. ¥ - Enables businesses to resolve disputes fairlyY through the National Consumer Commission/Consumer Court/Industrial ombudsmen. ¥ - Businesses may build a good imagev if they ensure that they do not violate consumer rights. ¥ - Any other relevant answer related to positive impact of CPA on businesses AND/OR Negatives/Disadvantages - Confidential business information may become availableY to competitors. ¥ - Penalties for non-compliance” may be very high. “ - Businesses may feel unnecessarily burdenedv by legal processes. ¥ - They have to disclose more informationY about their products and processes/services. ¥ - Staff need to be trained /Legal experts need to be consulted, “ which can increase costs. ¥ - Many business documents need to be simplified /revamped at extra costY as consumers have a right to receive contracts in simple/understandable language. ¥ Copyright reserved Please turn over

Downloaded from hlayiso.com Downloaded from Stanmorephysics. com Business Studies P1 September 2024 Preparatory Examination 5.5 5.6 mares: belli. - Administration costs increase “as legal contracts need to be worded in plain language /pitched at the level of the consumer. ¥ - Businesses may need insurance against claims ¥ from consumers /provisions in the pet increase risks for unforeseen claims and lawsuits. ~ ive to replace/repair faulty items/refund money Vif the fault occurs ths after purchase. “ inagement in stock levels will have to change, “ as defective goods laced within six months at the request of the consumer. ¥ nology systems need to be improvedv as the retailer must keep é detailed records of interactions with consumers /be able to report to the National Consumer Commission. “ - Consumers can take advantage of a business and return goodsY when it is not necessary to do so. ¥ - Processes and procedures required by CPA can be expensiveY and time consuming. ¥ - Any other relevant answer related to negative impact of CPA on businesses. Max (12) Ways in which businesses can comply with CPA - Disclose prices of all products on sale. VW - Provide adequate training to staff on the CPA. vv - All agreements must provide for a five-day cooling off period. vv - Ensure that goods/services offered are standardised/of the same quality. vv - Comply with the requirements regarding promotional competitions. VW - Comply with requirements regarding the display of information on labels/ packaging. Vv ¥ - Display the name of the business on all business documents, e.g. invoices/contracts. Vv ¥ - Bundling of goods/services should benefit consumers, e.g. offering a cell phone and a tablet at a special price. VW - Implement measures that will facilitate complaints, e.g. suggestion boxes. Vv ¥ - Any other relevant answer related to ways in which businesses can comply with CPA Max 10 CONCLUSION The CPA provides platform for consumers to raise/address issues in relation to the buying of goods and services. Vv ¥ - Businesses must avoid actions that may lead to infringement of the right to choose/to information and disclosure as stipulated in the CPA. vv - Both businesses and consumers may benefit from provisions in the CPA.v - Businesses that comply with the requirements of the Act may minimise complains from the customers. Vv ¥ - Any other relevant conclusion related to the purpose of CPA/ consumer rights according to CPA/impact of CPA on businesses/ways in which businesses may comply with CPA. Any (1X2) (2) Copyright reserved Please turn over

Downloaded from hlayiso.com Downloaded from Stanmorephysics.com Business Studies P1 26 September 2024 Preparatory Examination Marking guideline BREAKDOWN OF MARK ALLOCATION DETAILS MAXIMUM | TOTAL Introduction 2 Purpose of CPA 12 Rights of consumers according to Max 32 on a 12 Ways businesses can comply 40 with CPA Conclusion 2 INSIGHT Layout 2 Analysis/Interpretation 2 8 Synthesis 2 Originality/Examples 2 TOTAL MARKS 40 LASO - For each component: Allocate 2 marks if all requirements are met. Allocate 1 mark if some requirements are met. Allocate 0 marks where requirements are not met at all QUESTION 6: BUSINESS OPERATIONS (HUMAN RESOURCES FUNCTION) 6.1 Introduction - Proper selection procedure enables businesses to select suitable applicants for vacant positions in the workplace. ” - An interviewer should organise and put proper measures in place before conducting an interview. ¥ - Employment contract is a legal agreement and therefore can only be terminated following legal procedure. - Fringe benefits /perks are benefits above the salary package, which are usually exempt from tax. ¥ - Any other relevant answer related to introduction to selection procedure/role of interviewer/ reasons for termination of an employment contract/ impact of fringe benefits to businesses. Any (2x1) (2) 6.2 Selection procedure Option 1 - Determine fair assessment criteria on which selection will be based. vv - Applicants must submit the application forms/curriculum vitae and certified copies of personal documents/IDs/proof of qualifications, etc. vv” - Sort the received documents/CVs according to the assessment/selection criteria. vv - Screen/Determine which applications meet the minimum job requirements and separate these from the rest. vv Copyright reserved Please turn over

Downloaded from hlayiso.com Downloaded from Stanmorephysics com Business Studies P1 September 2024 Preparatory Examination ares: guideline Preliminary interviews are conducted if many suitable applications were received. Vv Reference checks should be made to verify the contents of CV's, e.g. contact previous employers to check work experience. Vv” Compile a shortlist of potential candidates identified. vv Shortlisted candidates may be subjected to various types of selection tests e.g. skills tests, etc. vv Invite shortlisted candidates for an interview. vv A written offer is made to the selected candidate. vv Inform unsuccessful applicants about the outcome of their application./Some adverts indicate the deadline for informing only successful candidates. vv Any other relevant answer related to selection procedure. NOTE: The procedure can be in any order oan 2 Receive documentation, e.g. Application forms and sort it according to the criteria of the job. vv Evaluate CVs and create a shortlist/Screen the applicants. VW Check information in the CVs and contact references. VW Conduct preliminary sifting interviews to identify applicants who are not suitable for the job, although they meet all requirements. vv” Assess/Test candidates who have applied for senior positions/to ensure the best candidate is chosen. VY Conduct interviews with shortlisted candidates. Vv ¥ Offer employment in writing to the selected candidate(s). vv Any other relevant answer related to selection procedure. NOTE: The procedure can be in any order Max (12) 6.3 Role of interviewer when preparing/before an interview Book and prepare the venuev for the interview. “ Inform all shortlisted candidatesY about the date and place of the interview. Vv Set the interview date Vand ensure that all interviews take place on the same date, if possible. ¥ Notify all panel members conducting the interviewY about the date and place of the interview. ¥ The interviewer should develop a core set of questionsY based on the skills/knowledge/ ability required. ~ Check/read the application/verify the CV of every candidatew for anything that may need to be explained. ¥ Plan the programme for the interview “and determine the time that should be allocated to each candidate. ¥ Allocate the same amount of time to interview each candidate on the program. ¥ Any other relevant answer related to role of interviewer when preparing/before an interview Max (12) Copyright reserved Please turn over

Downloaded from hlayiso.com Downloaded from Stanmorephysics.com Business Studies P1 28 September 2024 Preparatory Examination Marking guideline 6.4 Reasons for termination of an employment contract An employee may voluntarily resign, Y/ chooses to leave the organisation voluntary for better job opportunities. An employer may retrench/ let go of some employeesv due to insolvency. ¥ Employee is asked to leave the organisation/dismissed V due to bad conduct, breach of contract or illegal behaviour ~ An employee may retire if he/she reaches certain ageY and do not have to work any longer. ¥ When an employer no longer has work for employees/ employees have become redundant” and cannot fulfil the contract required. ~ Incapacity to workv due to illness / injuries. ¥ By mutual agreementY between the employer and the employeeY The duration of the employment contractY had come to an end. ¥ Any other relevant answer related to reasons for termination of an employment contract Max (12) 6.5 Impact of fringe benefits to businesses Positives/Advantages Improves productivity” resulting in higher profitability. ~ Attractive fringe benefit packages” may result in higher employee retention/reduces employee turnovery. Attracts qualified/skilled/experienced employeesY who may positively contribute towards the business goals/objectives. ¥ It increases employee satisfaction/loyalty Yas they may be willing to go the extra mile. ¥ Businesses save moneyY as benefits are tax deductible. ¥ Fringe benefits can be used as leverage” for salary negotiations. Vv Any other relevant answer related to positive impact of fringe benefits to businesses AND/OR Negatives/Disadvantages Businesses who cannot offer fringe benefits” fail to attract skilled workers. ¥ It can create conflict/lead to corruption” if allocated unfairly. ~ Fringe benefits are additional costs v that may result in cash flow problems. “ Errors/Mistakes in benefit plans“ may lead to costly lawsuits/regulatory fines. Decreases business profits, V as incentive/package/remuneration costs are higher. ¥ Businesses who offer employees different benefit plans“ may create resentment to those who receive less benefit resulting in lower productivity. ” Administrative costs increasev as benefits need to be correctly recorded for tax purposes. “ Workers only stay with the business for fringe benefits and may not be committed/loyal to the tasks/business. Businesses have to pay advisors/attorneysY to help them create benefit plans that comply with law. ¥ Any other relevant answer related to negative impact of fringe benefits to businesses. Max (10) Copyright reserved Please turn over

Downloaded from hlayiso.com Downloaded from Stanmorephysics com Business Studies P1 September 2024 Preparatory Examination Marking guideline 6.6 Conclusion - The selection process is critical as the overall performance can be enhanced by hiring the most suitable employees. vv = Businesses may conduct successful interviews if preparations are done in advance and thoroughly. vv - The termination of an employment contract must be supported by the valid reasons as stipulated in the BCEA. vv - Fringe benefits should be kept minimal to reduce high operational costs. Vv - Any other relevant conclusion related to selection procedure/role of interviewer/ reasons for termination of an employment contract/ impact of fringe benefits to businesses. Any (1 x 2) (2) [40] QUESTION 6: BREAKDOWN OF MARK ALLOCATION DETAILS MAXIMUM | TOTAL Introduction 2 Selection procedure 12 Role of interviewer during 42 interview ae Max Reasons for termination of an 12 32 employment contract Impact of fringe benefits on 40 businesses. Conclusion 2 INSIGHT Layout 2 Analysis/Interpretation 2 8 Synthesis 2 Originality/Examples 2 TOTAL MARKS 40 LASO — For each component: Allocate 2 marks if all requirements are met. Allocate 1 mark if some requirements are met. Allocate 0 marks where requirements are not met at all TOTAL SECTION C:40 GRAND TOTAL:150 Copyright reserved