Business Studies Grade 12 KZN June 2016 Question Paper

i ___Downloaded from _blayiso.com — Basic Education KwaZulu-Natal Department of Basic Education REPUBLIC OF SOUTH AFRICA = |_ BUSINESS STUDIES " 1 COMMON TEST - 4 7 a JUNE 2016 F ¢ : % Sine eee ee a MARKS: 300 TIME: 3 hours N.B. This question paper consists of 16 pages including this page. Please Turn Over Copyright Reserved

Business Studies Downloaded from hlayiso.com June 2016 Common Test Nsc INSTRUCTIONS AND INFORMATION Read the following instructions carefully before answering the questions. 1. This question paper consists of THREE sections and covers all broad topics. SECTION A: COMPULSORY SECTION B: Consists of FOUR questions. Answer any THREE of the FOUR questions in this section. SECTION C: Consists of FOUR questions. Answer any TWO of the four questions in this section. Read the instructions for each question carefully and take particular note of what is required. C : Number the answers correctly according to the numbering system used in this question paper. Except where other instructions are given, answers must be written in full sentences. Use the mark allocation and the nature of each question to determine the length of an answer. Use the table below as a guide for marks and time allocation when answering each question. SECTION QUESTION | MARKS TIME A: Objective type questions . COMPULSORY 1 40 30 minutes ( ; B: FOUR direct/indirect type 2 80 30 minutes . 3 60 30 minutes questions (CHOICE: Answer 4 any THREE) 60 30 minutes 5 60 30 minutes 6 ‘40 30 minutes C: FOUR essay type questions 7 40 30 minutes (CHOICE: Answer any TWO) 8 40 30 minutes 9 40 30 minutes TOTAL: 300 180 minutes Begin the answer to EACH question on a NEW page, for example QUESTION 1 — new page, QUESTION 2 — new page, et cetera. Non-programmable calculator may be used. Write neatly and legibly. Copyright Reserved Please Turn Over

() Downloaded from hlayiso.co Business Studies June 2016 Common Test NSC SECTION A: (COMPULSORY) QUESTION 1: MULTIPLE CHOICE 1.1. Each of the following statements / questions is followed by four options, only ONE of which is correct. Choose the correct option and indicate this by placing the letter of the alphabet that corresponds to it next to the number. For example: 1.11 E. 1.1.1 Diversity in business means ... A businesses should include people from different religion and cultures. only previously disadvantaged individuals should be employed. employ young people only. include only English-speaking people. VOW 14.1.2. Learnership in insurance is offered by the ... South African Reserve Bank (SARB) Industrial Development Corporation (IDC) Sector Education and Training Authority (SETA) Manpower Commision uan> 1.1.3 Abusiness that employs fifty (60) or more employees should ... submit an employment equity plan to the department of labour. pay employees lower wages/salaries. develop a black empowerment strategy. do not send their employees for skills development. whens 2 1.1.4. ... communicate largely by means of interaction, behaviour and charisma A Leaders B Employees Cc Followers D Subordinates 1.1.5 Collaboration means that team members ... A work effectively on their own. B do not rely on each other. Cc are held accountable for their actions. D agree to co-operate in working towards a common goal. Copyright Reserved Please Turn Over

Downloaded from hlayiso.com Business Studies June 2016 Common Test NSC 1.1.6 The Virgin Company's leadership style is very much in line with the democratic leadership style. This means that: A Predicting leadership success is more complex than examining the traits and behaviours of successful leaders B Effective group performance depends on the proper match between a leader's style of interaction with employees and the degree to which the situation gives control and influence to the leader c employees are involved in decision — making encouraging participation in deciding work methods and giving feedback D leaders level all decisions to their employees and do not follow up 1.1.7 This problem-solving technique allows a manager to find solutions on his/her own: A Brainstorming B Delphi Cc Empty chair D Forced combination 1.1.8 A government agency that develops quality standards for products manufactured in south Africa. A SABC B SABS Cc SARB D SAQA 1.1.9 An employee is entitled to four consecutive months maternity leave and the employer is obligated to pay the employee . ( i A the entire maternity leave period. B the first six weeks of the leave period. c half of the maternity benefits D there is no obligation to pay a woman while she is on maternity leave. 1.1.10 deal(s) with the evaluation of employees in the workplace with a view to an increase in their wages and salaries. A Staff development programmes B Counselling Cc Performance appraisal D Team-building exercises 10 x 2 (20) . Copyright Reserved Please Turn Over

Business Studies Downloaded from hlayiso.com une 2016 Common Test 4.2 Choose a description from COLUMN B that matches a term/Act in COLUMN A. Write only the letter (A-E) next to the question number (1.3.1-1.3.5) in the ANSWER BOOK. For Example: 1.2.6 F. COLUMN A COLUMN B 1.2.1. | Laissez-Faire To eliminate unsuitable candidates. 1.2.2 | Interview Requires technology for success. 1.2.3 | Teamwork Bakers Delight buys a wheat farm to teduce the risk associated with the bakery’s dependency on flour. 1.2.4 | Foward vertical integration Enables businesses to resolve disputes fairly through industrial ombudsman. 1.2.5 | Credit Bureau Subordinate centred or hand-off style. A formal procedure conducted between the shortlisted candidate and the employer for a vacant post. Achieves greater output through synergy. Does what managers do and clarifies the role of subordinates, initiates structures and provides appropriate rewards. An organization that provides information to service provider about the ability of consumers to pay credit. BMW as manufacturer takes over the retail sales of BMW cars. Copyright Reserved 5x 2 (10) Please Turn Over

| i | | Business Studies 1.3 Downloaded from hlayiso.com June 2016 Common Test NSC Choose the correct word(s) from those given in brackets. Write only the words(s) nest to the question number (1.3.1 — 1.3.5) in the answer book. 1.3.1 1.3.2 1.3.3 1.3.4 1.3.5 Employers are legible to pay a skills levy if their total annual salary expenses exceed (one million rand / five hundred thousand rand). A person who occasionally works on a Sunday should be paid (double the normal wage/one and a half times the normal wage). Team members are not working together at this stage as they are competing for the team leader's position (Storming/Performing) When a business enterprise support (the triple bottom line/human right) they will consider the social, environmental and economic impact in its region. (Job description / Job specification) indicates qualifications, experience and skills that are necessary to do the job. 5 x 2 (10) TOTAL SECTION A: 40 : Copyright Reserved Piease Turn Over

Downloaded from hlayiso.com Business Studies dune 2016 Common Test Nsc SECTION B: (COMPULSORY) Answer ANY THREE questions from this section. Clearly indicate the QUESTION NUMBER of each chosen question. The answer to EACH question must start on a NEW page, for example QUESTION 2 ona NEW page, QUESTION 3 on a NEW page, et cetera. QUESTION 2: BUSINESS ENVIRONMENT 2.1. Read the article below and answer the questions that follow. HOW CAN WE HELP YOU TO TAKE OUT THE MOST EXPENSIVE CREDIT The National Credit Regulator [NCR] referred 13 micro-lenders to the national consumer tribunal for reckless lending, failing to provide pre-agreement quotations to consumers, and other misdeeds. The press release issued by the NCR when it made this announcement states that the regulator is “intensifying its effort to detect reckless lending”. HAVE SOME MORE CREDIT A friend received the following SMS from the First National Bank [FNB] recently: “You're about to reach your credit card limit .You qualify for a R297 700 limit increase, valid till 47/03/2016. Go to www.fnb.co.za to apply.” Her credit card limit is R31000. She owes about R27000 on the card. “I manage to keep it about that, paying about R3000 a month, but spending about R2000 a month on it,” she says. The Saturday Independent March 2016 2.1.1. Identify the Act that is applicable to the article above. (1) 2.1.2 Distinguish between a Credit Provider and the National Credit Regulator. (4) 2.1.3 According to the article, 13 micro lenders were referred to the national consumer tribunal for reckless lending. Explain what is meant by reckless lending (4) 2.1.4 Discuss the consequences that FNB Bank may face for granting loans recklessly, (6) 2.1.5 Recommend how FNB should conduct credit assessments. (2) Copyright Reserved Please Turn Over

i I 1 Downloaded from hlayiso.com NSC Business Studies 2.2 Implemented strategies must be evaluated continuously. 2.2.1 List the steps used in this evaluation process. 2.2.2. Recommend how each of the THREE defensive strategies can be implemented by businesses. 2.3. Distinguish between product development and market development. 2.4 The Labour Relations Act, 1995 (Act 66 of 1995) was introduced to regulate labour relations between employers and employees. 2.4.1 Suggest FOUR actions by employers which may be regarded as non-compliance to this Act. 2.4.2 Analyse the impact of this Act on South African employers/businesses. June 2016 Common Test (10) (9) (6) : Copyright Reserved Please Turn Over

Downloaded from hlayiso.com NSC Business Studies QUESTION 3: BUSINESS ROLES 3.1. Read the scenario below and answer the questions that follow: une 2016 Common Test Isidingo Builders Isidingo Builders is a construction company based in Umlazi, KZN. They want to design a Corporate Social Investment plan. They have identified key problem areas where they would like to make a difference: ® — unemployment Lack of housing . poor / inadequate education and training 3.1.1 Define the concept Corporate Social Investment. 3.1.2 Outline FIVE challenges Isidingo Builders may encounter when trying to implement their corporate social investment plan in the local community. 3.1.3 Suggest ONE project that Isidingo Builders could implement to address each key problem area listed in the scenario above. 3.2 Describe the correct procedure to deal with grievances in the workplace. 3.3 Identify FOUR workplace diversity issues unique to South African businesses. Suggest ONE strategy to address each issue. 3.4. Recommend ways to deal with the following personalities in the workplace/ business: 3.4.1. Complainer 3.4.2 Indecisive 3.4.3 Expert 3.4.4 Quiet 3.4.5 Aggressive 3.5. Discuss FOUR criteria that individuals can use to assess themselves with regard to team performance. (10) (8) (10) (12) [60] Copyright Reserved Please Turn Over

Downloaded from hlayiso.com NSC Business Studies QUESTION 4: BUSINESS OPERATIONS 4.1 Read the scenario below and answer the questions that follow. June 2016 Common Test EQUITY IN THE WORKPLACE Steven Botha applied for a job in a well-known chartered accounting firm. He had an excellent reference from his previous employer and had a good reputation as a chartered accountant [CA]. Steven is a “paraplegic. When he wheeled his way into the interview room, he saw the surprised looks on the faces of the interview committee, One of the members of the committee started asking Steven questions about his work experience, but was quickly interrupted by another committee member who requested the interview panel to meet outside for a ‘private’ discussion. Steven was then left alone inthe interview room, whilst the interview panel met outside. When they returned, the chairperson of the committee informed Steven that the interview was over. They apologised and said that they did not want to waste his time unnecessarily and asked him to leave. : * Paraplegic: Someone who has lost the use of two legs-and lower body. 4.1.1 Name the Act that is applicable to the above scenario. (2) 4.1.2 State how Steven's disability is covered by the Act referred to in 4.1.1. (4) 4.1.3 Suggest reasons as to why you think the committee terminated the interview. (2) 4.1.4 Describe TWO possible reasons why people with disabilities do not disclose their status when applying for a job. (4) 4.1.5 Advise the interview committee on how they should ensure their business complies with the above Act . : (6) 4.1.6 Propose THREE guidelines that the recruitment committee should consider when dealing with equity in the workplace, regarding applicants with disabilities — (6) Copyright Reserved Please Turn Over

Downloaded from hlayiso.com 1 NSC Business Studies June 2016 Common Test 4.2 List any FIVE conditions that is stipulated in an employment contract. (10) 4.3 Recommend the quality indicators for each of the following business functions: 4.3.1 Public relations (8) 4.3.2 Administration (8) 4.4 Discuss the following elements of Total Quality Management (TQM) 4.4.1 Top Management involvement (6) 4.4.2. Team work (4) [60] Copyright Reserved Please Turn Over

Business Studies QUESTION 5: MISCELLANEOUS BUSINESS ENVIRONMENT - Downloaded from hlayiso.com NSC june 2016 Common Test 5.1. Complete the table on economic sectors. below. Write only the correct word(s) next to the question number (5.1.1 — 5.1.6) in the ANSWER BOOK. EXAMPLES OF SECTOR DESCRIPTION INDUSTRY ‘A BUSINESS Primary 5.1.1 Dairy farm Dairybelle Conversion of raw 5.1.2 material into final 5.1.3 Toyota, Honda products ; 5.1.4 5.1.5 Banking sector 5.1.6 5.2 Outline how the strategic management process can be applied by businesses. BUSINESS VENTURES 5.3 Distinguish between leadership and management 5.4 Discuss the role of personal attitude in successful leadership. Copyright Reserved Please Turn Over (6) (8) (8) (6)

Downloaded from hlayiso.com 13 NSC Business Studies June 2016 Common Test BUSINESS ROLES 5.5 Read the scenario below and answer the questions below. Direshan Govender is the production manager of Gugulethu Furniture Manufacturers. He is tasked to decide whether the company should install new computerised manufacturing equipment or not. He presents you with the following illustration. 2__| Improved speed of production Loss of staff overtime 3 3__| Raise volume Output Staff frightened of Technology 3 1__| Control rising costs High implementation Costs 3 6 9 vd 5.5.1 Identify the creative thinking technique that will address the changes Gugulethu Furniture Manufacturers wants to introduce. (2) 5.5.2 Explain how Direshan Govender can apply the creative thinking technique identified in question 5.5.1. (8) 5.6 Advice how businessses can contribute time and effort to advance the wellbeing of their employees (6) BUSINESS OPERATIONS 5.7 Outline the benefits of implementing a good quality control system ina business. (6) (_} 5.8 Evaluate the impact of fringe benefits on businesses. (10) [60] TOTAL SECTION B: 180 Copyright Reserved Please Turn Over

Downloaded from hlayiso.com Business Studies une 2016. Common Test NSC SECTION C Answer ANY TWO questions. NOTE: Clearly indicate the QUESTION NUMBER of the chosen question. The answer to EACH question must start on a NEW page, for example QUESTION 7 on a NEW page, QUESTION 8 on a NEW page, et cetera. QUESTION 6: BUSINESS ENVIRONMENT Read the following case study and then answer the:questions that follow: VUSI’S COLLIERY Vusi's Colliery is a coal mine near Newcastle in KwaZulu-Natal. The company has been in ~ business for over 50 years and much equipment needs replacing. They have also caused environmental damage by creating dust in the air which has left many people with respiratory problems. Their workers live in the area, and are highly experienced, but many in the surrounding community are infected with HIV/Aids. : Last month, a trade union representative gave workers a talk, informing them of their labour rights. Recently a new mine, with the latest machinery and technology has opened nearby. They offer workers better pay and working conditions. The price of coal has dropped internationally, and at the same time, their transport company (that-takes the coal.to Richard’s Bay for export) has increased their prices substantially. | Due to the wide publicity on global warming, many people are looking for other forms of energy that don’t have. such a large impact on the environment. : : Identify challenges in the above case study and classify them according to the THREE business enviroments. Suggest strategies that Vusi can use to overcome these challenges. Discuss factors of Porters Five Forces that is applicable in the above case study. . [40] Copyright Reserved Please Turn Over

B Downloaded from hlayiso.com NSC usiness Studies June 2016 Common Test QUESTION 7: BUSINESS ROLES IF YOU CANT BEAT THEM JOIN THEM People reason that it is the norm to act unethically in a certain environment, why be different? There is no reason to rock the boat. Anyway, there is no way in which my ethical behaviour can make a difference in a predominantly unethical environment. So if you can’t beat them join them. Or when in Rome, do as the Romans do. Ethics has no place in business as it undermines your competitiveness and so your chances of survival. With reference to the above statement: Distinguish, with examples, between professional behaviour and unprofessional behaviour. Elaborate on the reasons why taxation and unauthorised use of funds are regarded as issues that challenge the ethical behaviour of businesses. Suggest strategies that could be used to address the above issues. Outline ways in which professional, responsible, ethical and effective business practice should be conducted. [40] QUESTION 8: BUSINESS VENTURES DO YOU HAVE AN EAR FOR LEADERSHIP? In South Africa many business people are highly successful in their business ventures. This can be attributed to the different management and leadership styles/theories adopted by them in their particular business organisation. With reference to the above scenario: * * * Cc Explain the situational and transformational leadership theories. Evaluate the bureaucratic and charismatic leadership styles. Describe a situation in which these two leadership styles may be applied in the workplace. [40] ‘opyright Reserved Please Turn Over

Downloaded from hlayiso. com Business Studies lune 2016 Common Test nse QUESTION 9 BUSINESS OPERATIONS . Speedy Electrical has been specialisation in the manufacturing of small appliances. The business has been under performing in the following areas: Faulty products and customer complaints. Reduced market share. No clear objectives or strategy for the business. You are an expert in the management of total quality and performance in the workplace: ¢ Identify the business function in which each of the above problems exist. * Discuss how the quality of performance within the business functions identified above can. contribute to the success of their business. « Analyse how continuous improvement to processes and systems may improve the quality of performance at Speedy Electrical. [40] TOTAL SECTION C: 80 GRAND TOTAL: 300 Copyright Reserved