Gr 12 Tourism P1 (English) June 2024 Question Paper_hlayiso.com_.pdf

ed from hlayiso.com Confidential YU Le — UE. eS y Department: UO) Basic Education SS REPUBLIC OF SOUTH AFRICA basic education SENIOR CERTIFICATE EXAMINATIONS/ NATIONAL SENIOR CERTIFICATE EXAMINATIONS TOURISM MAY/JUNE 2024 TOURISM MARKS: 200 AA A TIME: 8 hours 10870E xXx@5 This question paper consists of 27 pages. OFFA) if Copyright reserved & Please turn over

Tourism Downloaded from hlayiso.com 2 DBE/May/June 2024 SC/NSC Confidential INSTRUCTIONS AND INFORMATION Read the instructions carefully before answering the questions. 1. This question paper consists of FIVE sections. 2. Answer ALL the questions. 3. Start EACH question on a NEW page. 4. In QUESTION 3.1 and 3.2, round off your answers to TWO decimal places. 5. Show ALL calculations. 6. You may use a non-programmable calculator. 7. Use the mark allocation of each question as a guide to the length of your answer. 8. Write neatly and legibly. 9. The table below is a guide to help you allocate your time according to each section. SECTION TOPICS marks | , (IME (minutes) A Short Questions 40 20 B Map Work and Tour Planning; Foreign Exchange 50 50 Tourism Attractions; Culture and Heritage io Tourism; Marketing au el Tourism Sectors; Sustainable and Responsible ) Tourism 30 30 E Domestic, Regional and International Tourism; 30 30 Communication and Customer Care TOTAL 200 180 Copyright reserved pal Please turn over OFAC

Tourism Downloaded from hlayiso.com 3 DBE/May/June 2024 SC/NSC Confidential SECTION A: SHORT QUESTIONS QUESTION 1 1.1 Copyright reserved Various options are provided as possible answers to the following questions. Choose the answer and write only the letter (A-D) next to the question numbers (1.1.1 to 1.1.20) in the ANSWER BOOK, e.g. 1.1.21 D. 1.1.1 The Minister of Tourism appointed in March 2023: Lindiwe Sisulu Patricia de Lille Derek Hanekom Fish Mahlalela vuOUY 1.1.2 Nairobi in Kenya is located ... of the UTC. A east B west C south D_ north 1.1.3 The time difference between Cape Town (+2) and Washington (-5), is ... A 7 hours. B 3 hours. C 6 hours. D 8 hours. 1.4.4 The main symptoms of cholera: Irritation of the eyes Diarrhoea and vomiting Severe coughing Excessive thirst VOULDY qO} Please turn over OAD]

Downloaded from hlayiso.com Tourism 4 DBE/May/June 2024 SC/NSC Confidential 1.1.5 An advantage of using a preloaded foreign currency debit card: A Can serve as proof of identity B_ Gives tourists unlimited spending C Can be used by street vendors D_ Available in a variety of currencies 1.1.6 The 0° line of longitude is also known as ... A Universal Time Coordinate. B_ Greenwich Prime Time. C Prime Time. D World Time. 1.1.7 The Statue of Liberty and the Grand Canyon are located on this continent: A South America B_ North America C Europe D Australia 1.1.8 A unique feature of the floating markets in Thailand is vendors selling ... A_ goods on the banks of the river. B fruit and vegetables online. C goods from donkey carts. D goods from small boats. 1.1.9 An icon located in Peru: A Petra B Machu Picchu C Mecca D Mount Everest 1.1.10 The World Heritage Site that showcases the culture of the Nama people: Barberton Makonjwa Mountains Mapungubwe Cultural Landscape Richtersveld Cultural and Botanical Landscape +Khomani Cultural Landscape .. VOO,Y Copyright reserved Please turn over DAG BS

Tourism 9.1.11 1.1.12 1.1.13 1.1.14 1.1.15 Copyright reserved Downloaded from hlayiso.com 5 DBE/May/June 2024 SC/NSC Confidential The picture below represents an aspect contributing to the success of an attraction: Good staff benefits Poor experience of visitors Concern for the environment No litter bins provided 900OWU>Y The positive professional image of a tourism business is characterised by ... A a poorly maintained building. B_ substandard products. C efficient and well-trained staff. D staff with a poor attitude. The website of a business is considered professional when it ... A gives insufficient information about the business. B_ contains language and spelling mistakes. C contains offensive content. D_ is visually pleasing and easy to navigate. Responsible tourist behaviour at Table Mountain National Park: A_ Leaving empty cans on the mountain B_ Breaking pieces of plants as souvenirs C Making a fire on the mountain D_ Staying on designated paths Sustainable environmental practices by a hotel: The use of energy-efficient light bulbs A garden consisting of invasive (alien) plants A generator running all day No litter bins on the premises leon» 2 Deh Please turn over &)

Downloaded from hlayiso.com Tourism 1.1.16 1.1.17 1.1.18 1.1.19 1.1.20 Copyright reserved 6 DBE/May/June 2024 SC/NSC Confidential An advantage of using cash when travelling abroad: A St allows for payment of small amounts B_ Carrying large amounts of money C Cannot be insured against theft D_ Notes can be counterfeit (fake) A SWIFT transaction is an example of a/an ... A electronic funds payment. B telegraphic transfer. C credit card payment. D debit card payment. The difference in tourist arrivals between 2021 and 2022 is ... International Tourist Arrivals 69 63 GR g 2018 2019 2021 2022 2.5 mil 2,6 mil 2.5 mil 0.5 mil 1,6 mil NOTE: No data available for 2020 due to Covid-19. A 1 million. B 2million. C 1,1 million. D 2,1 million. Astep in analysing customer satisfaction: A_ Ignoring a customer complaint B Complimenting a customer C Rewarding a staff member D_ Identify common complaints from customers The quote below refers to the importance of feedback to improve ... ‘We all need people who will give us feedback. That is how we improve.’ - Bill Gates Founder: Microsoft excellent working conditions. successful sustainable practices. customer satisfaction. successful marketing initiatives. (20 x 1) ms Please turn over . OOOY

Tourism 1.2 1.2.4 The annual travel allowance for a child under 18, according to the April 2023 Currency and Exchanges Guidelines for Individuals 1.2.2 The daily changes in the value of a currency 1.2.3 When the rand shows a steady decline in comparison to the euro 1.2.4 The term used when converting local currency into foreign currency 1.2.5 The currency code for the Botswana pula (5 x 1) 1.3 Choose the correct word(s) from those given in brackets. Write only the word(s) next to the question numbers (1.3.1 to 1.3.5) in the ANSWER BOOK, e.g. 1.3.6 passport. 1.3.1 (Travel insurance/Complimentary transport) is a cost to consider when compiling a tour budget. 1.3.2 Applying for a/an (itinerary/visa) requires different types of biometric scanning. 1.3.3 At the beginning of summer, countries that implement DST, move their clocks one hour (ahead/back). 1.3.4 (Shore excursions/Optional tours) is an element to be considered when compiling an itinerary for a tourist visiting the Kruger National Park. 1.3.5 A general safety precaution when driving, is (to place the laptop on the front seat/to keep the laptop out of sight). (5x1) Copyright reserved qo} Please turn over Downloaded from hlayiso.com 7 SC/NSC Confidential Give ONE word/term for EACH of the following descriptions by choosing a word/term from the list below. Write only the word/term next to the question numbers (1.2.1 to 1.2.5) in the ANSWER BOOK, e.g. 1.2.6 colour map. DBE/May/June 2024 weakening rand; _ fluctuation; two hundred thousand rand; two million rand; BBR; BWP: strengthening rand; _ foreign exchange OF (5) (5)

Tourism Downloaded from hlayiso.com DBE/May/June 2024 SC/NSC Confidential 14 Choose an example from COLUMN B that matches the term in COLUMN A. Write only the letter (A-G) next to the question numbers (1.4.1 to 1.4.5) in the ANSWER BOOK, e.g. 1.4.6 H. COLUMN A COLUMN B 1.441 Pre-loaded foreign A _— war in Russia and Ukraine currency debit card BVisa credit card 1.4.2 Natural disaster C maximum working hours 1.43 Political situation D_Travel Wallet 1.4.4 Basic Conditions of Employment Act E _ integrity in the workplace 1.4.5 Code of conduct F aircraft accident G__ earthquake (5x 1) Copyright reserved Please turn over (5)

Downloaded from hlayiso.com 9 SC/NSC Confidential In 2023, Mr Jackson, a sports tourist, attended all the sporting events below. Re-arrange the sporting events Mr Jackson attended in 2023 ina logical order according to the dates. Tourism DBE/May/June 2024 1.5 Write only the date and name of the event next to the question numbers (1.5.1 to 1.5.5). 2023 SPORTS CALENDAR it! pad TH sg RUGBY WORLD Cup ee FRANCE 2023 41 June 2023 8 September to 28 October 2023 N i /) NETB ALL 19 to 26 March 2023 WORLD CUP ’ 28 July to 6 August 2023 (\Y ) rN ICC CRICKET WORLD CUP INDIA 2023 5 October to 19 November 2023 [Adapted from www.sasportspress.co.za; www.rugbyworldcup.com www.commons.wikimedia.org; www.comrades.com and www.facebook.com DATE NAME OF EVENT Example | 12 March 2023 Cape Town Cycle Tour 1.5.1 Event 1 1.5.2 Event 2 1.5.3 Event 3 1.5.4 Event 4 1.5.5 Event 5 (5) TOTAL SECTION A: 40 Copyright reserved Ate] Please turn over Fae

Downloaded from hlayiso.com DBE/May/June 2024 10 SC/NSC Confidential —y ae T 30° 1 1 \ al A \ 2. he ‘LAND ( apes +? Joe a i ree pra) +8 op OG IA Se asia ae x veeriny_ 2 (44 Fe * Eurore “Si > “\ 46 +10 \ ANCE} *7 +2 4] es 98 : o Vf it = Rome aI (+8 Being JAPAN i Mabel ee Maghry CHINA Tours HN 435 (44.57 | 5. aie ya . 1 Ryan Sebi oe) ? | » PACIFIC rip —\ ., INDIA Seon A} ICAy if * F “ 2 a , a . a3 1 eek ti ¥ " mE Rey +,’ * | INDIAN | “+65 ANY 41 OCEAN Cape Toy Study the World Time Zone map and the information below and answer the questions SECTION B: MAP WORK AND TOUR PLANNING, FOREIGN EXCHANGE that follow. QUESTION 2 Tourism iF Copyright reserved ——_|

Downloaded from hlayiso.com Tourism 7 DBE/May/June 2024 SC/NSC Confidential HOMOWO - A FESTIVAL OF FOOD IN GHANA The Homowo Festival is one of the largest cultural harvest festivals of its kind in Africa and is celebrated in the capital city Accra. The 2023 festival took place from August to September. These months normally produce the largest harvest of grain and fish. Homowo festival celebrations start with the blessing of crops. They are followed by a series of dances and ceremonies until the harvest is reaped. [Adapted from https://micyamoah.wordpress.com] 2.1 A South African family flew to Accra in Ghana to attend the Homowo Festival. Ghana is a high-risk yellow fever area and South African tourists require an entry document in their passports to enter Ghana. 2.1.1 (a) _ Identify the time zone where Ghana is located. (2) (b) Name the 0° line of latitude located close to Ghana. (2) (c) Give ONE reason why the line of latitude in QUESTION 2.1.1(b) is considered important for travel planning. (2) 2.1.2 Name TWO official travel documents the South Africans needed when they travelled to Ghana. (4) Copyright reserved qo] Please turn over Ges)

Downloaded from hlayiso.com Tourism 12 DBE/May/June 2024 SC/NSC Confidential 2.2 2.2.1 Visitors from New York used their cellphones to do a live broadcast of the festival. This was broadcast from Accra at 21:00 to family and friends in New York on 9 August 2023. Calculate the time and date the family and friends in New York watched the live broadcast from Accra. Show ALL calculations. (4) 2.2.2 A Malawian music group was invited to the 2023 Homowo Festival in Ghana. They departed from Lilongwe, Malawi at 20:00 on 12 August 2023. The flying time was 12 hours (including a stopover). Caiculate the local time and date that this flight arrived in Accra, Ghana. Show ALL calculations. (6) 2.2.3 After the long flight, the Malawian group felt disorientated. Name the travel condition the group suffered from. (2) 2.3 International airports offer a variety of shopping opportunities for travellers. DUTY-FREE SHOPPING AT INTERNATIONAL AIRPORTS ——— — = [Source: www.dutyfree.com 2.3.1 Explain the term duty-free shopping. (2) 2.3.2 Apart from international airports, give TWO other examples where tourists can do duty-free shopping. (4 } 2.3.3 Give ONE reason hy i i wil be cont why a pocket knife carri scated (taken) by South Affin, led in the hand luggage Customs officials. ae ee Please turn aune (2) Copyright reserved

Downloaded from hlayiso.com Tourism 13 DBE/May/June 2024 SC/NSC Confidential 2.3.4 Vehicles like the one in the picture below is often seen at international ports of entry into South Africa. SARS IS PRESENT AT PORTS OF ENTRY [Adapted from www.sars.co.zal (a) Write out the acronym SARS in full. (2) (b) SARS is committed to making passage through customs control at ports of entry as quick and hassle-free as possible. Give TWO functions of SARS at ports of entry into South Africa. (4) (c) Give THREE examples of prohibited goods that will NOT be allowed on any aircraft. (6) [42] Copyright reserved E] Please turn over ORO]

Downloaded from hlayiso.com Tourism QUESTION 3 14 SC/NSC Confidential DBE/May/June 2024 Study the exchange rate table below and answer the questions that follow. COUNTRY CURRENCY CODE BBR BSR Portugal EUR 18,10 18,75 3.1 Mr Da Sousa, a South African outbound tourist, is going to Portugal. Before his departure from South Africa, he exchanges ZAR35 500,00 at a forex kiosk at the OR Tambo International Airport. Calculate how much he will receive in euro when he exchanges his foreign currency. 3.2 On his return to South Africa, Mr Da Sousa exchanges the remaining 248 euro for rand at the OR Tambo International Airport. Calculate the amount that he will receive in rand. Copyright reserved im os TOTAL SECTION B: Planca tn (4) (4) (8)

Downloaded from hlayiso.com Tourism 15 : DBE/May/June 2024 SC/NSC Confidential SECTION C: TOURIST ATTRACTIONS; CULTURE AND HERITAGE TOURISM; MARKETING QUESTION 4 Study the map and information below and answer the questions that follow. WORLD ICONS IN THE IBERIAN PENINSULA (berian Peninsula The area in south- western Europe occupied by Spain and Portugal. [Adapted from www.enchantedlearmming.com 41 4144 Name the iconic ancient building in Spain that is also a World Heritage Site. 4.1.2 Describe ONE unique feature of the icon named in QUESTION 4.1.1. 4.13 Identify the type of tourist that will be interested in visiting this icon in Spain. 4.1.4 The Iberian Peninsula consists of Portugal and Spain, and is a popular tourist destination. \dentify the icon in Portugal. 4.15 Give ONE reason why the icon in QUESTION 4.1.4 attracts many visitors annually. Copyright reserved Ris] Please turn over EO (2) (2) (2) (2) (2)

Downloaded from hlayiso.com Tourism 416 Copyright reserved 16 SC/NSC Confidential DBE/May/June 2024 An increase in visitor numbers can have an impact on a destination. VISITOR NUMBERS TO THE IBERIAN PENINSULA Zn ays Visitor numbers to Spain increased from 1 085 647 to 2 067 016 over 11 years. In 2022 Portugal received 2,73 million visitors. This is 37,2% more than in 2021. [Source: www.thetourquy.com [Adapted from www.statssa2023.gov.za] Discuss TWO negative impacts of high visitor numbers on each of the following: (a) The icon in Spain identified in QUESTION 4.1.1 (b) The icon in Portugal identified in QUESTION 4.1.4 Please turn over

Downloaded from hlayiso.com Tourism 17 DBE/May/June 2024 SC/NSC Confidential 4.2 Study the pictures below and answer the questions that follow. OFFICIAL RESIDENCES The two icons below are the official residences of the leaders of the United Kingdom and Russia. Both residences attract millions of tourists every year. AO ee [Adapted from www.goldentours.com] [Adapted from www.istockphoto.com] 4.2.1 Identify the icon in A above. (2) 4.2.2. Name ONE other icon located in the same city as the one identified in QUESTION 4.2.1. (2) 4.2.3 Identify the icon in B above. (2) 4.2.4 Name the city where icon B is located. (2) i ; Please turn over Copyright reserved ee &

Downloaded from hlayiso.com Tourism 18 DBE/May/June 2024 SC/NSC Confidential 43 Write a paragraph to discuss the importance of the icons A and B for the tourism industry of the two countries named on the previous page. The paragraph must focus on: * The historical and cultural significance of both icons A and B (2) e Parades that are associated with each icon (2 x 2) Copyright reserved me Please turn over f (2) (4) [32]

Downloaded from hlayiso.com Tourism 19 DBE/May/June 2024 SC/NSC Confidential QUESTION 5 Study the information below and answer the questions that follow. CYCLISTS EXPERIENCE ISIMANGALISO WETLAND PARK This mountain bike ride is part of the fundraiser for the eco-series events which contributes to the conservation efforts at the iSimangaliso Wetland Park. The mountain bike trail crosses into eight different eco systems where rhinos and giraffes are seen on one day and whales and hippos can be seen the next day. Cyclists have raised funds for the purchase of tracking equipment to assist rangers in their conservation efforts. [Adapted from www.isimangalisowetlandpark.com 5.1 Name the body responsible for declaring World Heritage Sites. 5.2 Name ONE other World Heritage Site located in the same province. 5.3 Events that raise funds for conservation can have a positive impact on the iSimangaliso Wetland Park. Explain TWO ways in which fundraising events can attract tourists interested in conservation. Copyright reserved sie (2x2) Please turn over (2) (2) (4) [8]

Downloaded from hlayiso.com Tourism 20 DBE/May/June 2024 SC/NSC Confidential QUESTION 6 Study the picture below and answer the questions that follow. ITB BERLIN 2023 - NUMBERS 400 speakers took part in 200 panel discussions [Source: www tourismupdate.co.za 6.1 Name ONE other international travel trade show where South Africa is showcased as a destination of choice. 6.2 Give ONE core function of South African Tourism (SATourism). 6.3 Explain ONE way in which SATourism receives the funding to fulfil its core functions referred to in QUESTION 6.2. 6.4 The presence of South African Tourism at travel trade shows is an attempt to grow tourist arrival numbers and position South Africa as a destination of choice. Explain TWO ways in which travel trade shows position South Africa as a destination of choice. (2 x 2) TOTAL SECTION C: Cop, righ reserved A d fa 10] eres u lease turn over (2) (2) (2) (4) [10] 50

Tourism SECTION D: TOURISM SECTORS; Downloaded from hlayiso.com 21 SC/NSC Confidential TOURISM QUESTION 7 Study the information below and answer the questions that follow. DBE/May/June 2024 SUSTAINABLE AND RESPONSIBLE VACANCY!! JOB AVAILABLE qualities are required: Punctuality Hardworking — MANAGER wanted! A vacancy is available for a skilled restaurant manager with high energy and a passion for R E 5 T A lJ R A N T the hospitality industry. The following Excellent communication skills Very good social skills Must work flexible hours and weekends 7A 7.2 Copyright reserved [Adapted from www.gumtree.co.za Name the document in which the core duties of a restaurant manager will be outlined. The document named in QUESTION 7.1, includes subsections such as working hours and fringe benefits. This will be important information for the new manager. Name the subsections where the new manager will find the following information: 7.241 The amount of money the new manager will receive in return for work done 7.2.2 The amount of money paid to the manager to buy clothes which will adhere to the dress code of the restaurant 7.2.3 The number of days per year the manager is entitled to be away from work sce Please turn over (2) (2) (2) (2)

Downloaded from hlayiso.com Tourism 22 DBE/May/June 2024 SC/NSC Confidential 7.3 Refer to the cartoon below and answer the question that follow. COMMUNICATION SKILLS It is expected of a restaurant manager to have very good communication and social skills. Okay... Please tell me what times are available? Do you have any tables available for tonight? NOTE: In cartoons (#@*&?!!) usually refers to the speaker being rude or using foul language, e.g. swearing. [Adapted from www.hyken.com] 7.3.4 Identify the unacceptable response shown in the cartoon. (2) 7.3.2 Suggest TWO ways in which the manager could have responded differently to show good communication skills. (2 x 2) (4) [14] Copyright reserved cee Please turn over (O}

Downloaded from hlayiso.com Tourism 23 DBE/May/June 2024 SC/NSC Confidential QUESTION 8 8.1 Study the information below and answer the questions that follow. SUSTAINABILITY AT THE HIGHWAY HOTEL Getting rid of single-use plastic bottles {LE I Hydration station at the Highway Hotel Water filling stations (hydration stations) were installed at the Highway Hotel to eliminate (remove) the use of single-use plastic water bottles. On check-in, guests receive reusable glass bottles. These glass bottles can be refilled at the hydration stations. Guests have unlimited access to free, clean, safe water during their stay. Single-use plastics Other initiatives Any plastic item that e Energy conservation can ee be ured . + once ai 1s en e Community upliftment discarded (thrown « Support of local businesses away). Entrepreneurship opportunities Reuse, reduce, recycle [Source: www.marriott.com] 8.1.1 From the extract, state TWO ways in which the hotel reduces its carbon footprint. (2) 8.1.2 Explain TWO ways in which the use of the hydration stations has a positive impact on the waste management practices of the hotel. (4) 8.1.3 Discuss TWO ways how the discarding of single-use plastics at the hotel can create entrepreneurial opportunities for local communities. (4) Copyright reserved cee Please turn over &

Downloaded from hlayiso.com Tourism 24 DBE/May/June 2024 SC/NSC Confidential 8.2 Refer to the infographic below and answer the questions that follow. PLASTIC BOTTLES —- FRIEND OR ENEMY? PLASTIC eo PLASTIC BOTTLE 50 as 39 FOR PLASTIC TO DEGRADE [Adapted from www.waecorp.com 8.2.1 Identify ONE fossil fuel used in the production of plastic bottles. (2) 8.2.2 Environmental organisations list plastic as the number one threat to our marine environment. Give TWO examples of how plastics can threaten our marine environment. (4) [16] TOTAL SECTION D: 30 Copyright reserve yright reserved a Please turn over &,

Tourism Downloaded from hlayiso.com 25 DBE/May/June 2024 SC/NSC Confidential SECTIONE: DOMESTIC, REGIONAL AND INTERNATIONAL TOURISM; COMMUNICATION AND CUSTOMER CARE QUESTION 9 9.1 Study the information below and answer the questions that follow. PARIS 2024 -'GAMES WIDE OPEN’ The Olympic Games will take place from 26 July to 11 August 2024. The Paralympic Games will take place from 28 August to 8 September 2024. The slogan for the Paris 2024 Summer Olympic Games is 'Games wide open’. OQH PARIS 2024 MASCOTS OF THE 2024 OLYMPIC GAMES Mascot: A symbolic figure considered to bring luck to an event or a game. & A B 9.1.1 9.1.2 9.1.4 Copyright reserved [Adapted from www.olympics. Refer to the dates of the 2024 Olympic Games. Give ONE reason why it is called the Summer Olympics. Differentiate between the Olympic Games and the Paralympic Games in terms of participants. (a) The mascots for the Olympic Games and the Paralympic Games are marked A and B. \dentify the mascot that represents the Paralympic Games. (b) Give ONE reason for your answer to QUESTION 9.1.3(a). Discuss ONE economic benefit for a country hosting a global event. As) Please turn over OF AO] (2) (2) (2) (2) (2)

Downloaded from hlayiso.com Tourism 26 DBE/May/June 2024 SC/NSC Confidential 9.2 Study the information below and answer the questions that follow. INTERNATIONAL TOURIST ARRIVALS TO SOUTH AFRICA JULY TO SEPTEMBER 2022 Australasia 1%, Bom Middle East 1% [Adapted from www.southafrica.net 9.2.1 Explain the meaning of international tourist arrivals to South Africa. 9.2.2 (a) Give ONE reason why a country such as Ghana is considered an African air market. (b) Give ONE reason why a country such as Botswana is considered an African land market. 9.2.3 Excluding the African markets, identify the continent with the highest percentage of arrivals. 9.2.4 Suggest ONE way in which the visitor numbers from Australasia and the Middle East (at 1%) can be increased. Copyrigh pyright reserved cn Please turn over (2) (2) (2) (2) (2) [20]

Downloaded from hlayiso.com Tourism 27 DBE/May/June 2024 SC/NSC Confidential QUESTION 10 Study the picture below and answer the questions that follow. LET YOUR FINGERS DO THE TALKING Tourists use different methods to rate services they receive. ty ty ty wr 5 Rating Scale: 1 = poor 5 = excellent [Source: www.projectmanager.com 10.1 Choose the correct word given in brackets: The picture above shows a form of customer (rewards/feedback). 10.2 Explain the method identified in QUESTION 10.1. 10.3 There are several methods used to rate customer services. Compare the effectiveness of the TWO methods of responses indicated below. SURVEY CELLPHONE [Source: www. flaticon.com 10.4 Explain ONE positive impact of customer responses on a business. TOTAL SECTION E: GRAND TOTAL: Copyright reserved pl OFA (2) (2) (4) (2) [10] 30 200

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Downloaded from hlayiso.com Vertroulik i ZZ basic education Za ay Department: Gs Basic Education Sa REPUBLIC OF SOUTH AFRICA SENIORSERTIFIKAAT-EKSAMEN/ NASIONALE SENIORSERTIFIKAAT-EKSAMEN TOERISME MEI/JUNIE 2024 TOERISME PUNTE: 200 A A TVD: 3 wu 10870A X05 Hierdie vraestel bestaan uit 27 bladsye. Un Oe Kopiereg voorbehou Blaai om asseblief

Downloaded from hlayiso.com Toerisme 2 DBE/Mei/Junie 2024 SS/NSS Vertroulik INSTRUKSIES EN INLIGTING Lees die instruksies aandagtig voordat jy die vrae beantwoord. 1. Hierdie vraestel bestaan uit VYF afdelings. 2. Beantwoord AL die vrae. 3. Begin ELKE vraag op 'n NUWE bladsy 4, Rond jou antwoorde by VRAAG 3.1 en 3.2 tot TWEE desimale plekke af. 5. Toon ALLE berekeninge. 6. Jy mag 'n nieprogrammeerbare sakrekenaar gebruik. 7. Gebruik die puntetoekenning van elke vraag as 'n riglyn vir die lengte van jou antwoord. 8. Skryf netjies en leesbaar. 9. Die tabel hieronder is 'n riglyn om jou te help om jou tyd volgens elke afdeling in te deel. AFDELING ONDERWERPE PUNTE | _, 'YD (minute) A Kortvrae 40 20 B Kaartwerk en Toerbeplanning; Buitelandse 50 50 Valuta-verhandeling c Toerismebesienswaardighede; Kultuur- en 50 50 Erfenistoerisme; Bemarking D Toerismesektore; Volhoubare en 30 30 Verantwoordelike Toerisme E Plaaslike, Streeks- en Internasionale Toerisme; 30 30 Kommunikasie en Kliéntediens TOTAAL 200 180 Kopie beni j le piereg voorbehou ie Blaai om asseblief &

Downloaded from hlayiso.com Toerisme 3 DBE/Mei/Junie 2024 SS/NSS Vertroulik AFDELING A: KORTVRAE VRAAG 1 11 Verskeie opsies word as moontlike antwoorde op die volgende vrae gegee. Kies die antwoord en skryf slegs die letter (A-D) langs die vraagnommers (1.1.1 tot 1.1.20) in die ANTWOORDEBOEK neer, bv. 1.1.21 D. 1.4.41 Die Minister van Toerisme wat in Maart 2023 aangestel is: GDOWDPY Lindiwe Sisulu Patricia de Lille Derek Hanekom Fish Mahlalela 4.1.2 Nairobi in Kenia is ... van die UTK geleé. A B Cc D oos wes suid noord 1.1.3 Die tydsverskil tussen Kaapstad (+2) en Washington (-5), is ... A B Cc D 7 uur. 3 uur. 6 uur. 8 uur. 1.1.4 Die hoofsimptome van cholera: oOUEr Kopiereg voorbehou Irritasie van die 06 Diarree en braking Erge hoes Oormatige dors Aa] Blaai om asseblief

Downloaded from hlayiso.com Toerisme 4 DBE/Mei/Junie 2024 SS/NSS Vertroulik 1.1.5 ‘n Voordeel van die gebruik van ‘n voorafgelaaide buitelandsevaiuta-debietkaart: A_ Kan as bewys van identiteit dien B Stel toeriste in staat om onbeperk te spandeer C Kan deur straatverkopers gebruik word D_ Beskikbaar in verskeidenheid geldeenhede 1.1.6 Die 0°-lengtelyn staan ook as ... bekend A Universele Tydkodrdinaat B Greenwich Primére Tyd C Primére Tyd D Wéreldtyd 1.1.7 Die Vryheidstandbeeld en die Grand Canyon is op hierdie kontinent geleé: A Suid-Amerika B_ Noord-Amerika C Europa D Australié 1.1.8 ‘n Unieke kenmerk van die drywende markte in Thailand, is verkopers wat ... verkoop. A goedere op die oewer van die rivier B_vrugte en groente aanlyn C goedere van donkiekarre af D goedere van klein bootjies af 1.1.9 'n Ikoon wat in Peru geleé is: A Petra B Machu Picchu C Mekka D_ die berg Everest 1.1.10 Die Wérelderfenisterrein wat die kultuur van die Nama-mense vertoon: Barberton Makonjwaberge Mapungubwe Kulturele Landskap Richtersveld Kulturele en Botaniese Landskap #Khomani Kulturele Landskap - DUOW> Kopiereg voorbehou Of pl Blaai om asseblief

Toerisme 1.1.41 1.1.12 1.1.13 1.1.14 1.1.15 Kopiereg voorbehou Downloaded from hlayiso.com 5 DBE/Mei/Junie 2024 SS/NSS Vertroulik Die prent hieronder verteenwoordig 'n aspek wat tot die sukses van 'n attraksie bydra: A Goeie byvoordele vir die personeel B_ Slegte besoekerservaring C_ Besorgdheid oor die omgewing D_ Geen vullisdromme word voorsien nie Die positiewe professionele beeld van 'n toerismebesigheid word deur ... gekenmerk. A_'n gebou wat swak in stand gehou word, B_ substandaard produkte C bekwame en goed opgeleide personeel D_ personeel met 'n swak houding Die webtuiste van 'n besigheid word as professioneel beskou wanneer dit ... A_ onvoldoende inligting oor die besigheid verskaf. Bs taal- en spelfoute bevat. C_ inhoud bevat wat aanstoot gee. D aantreklik en maklik om te navigeer, is. Verantwoordelike gedrag van toeriste by die Tafelberg Nasionale Park: A Los leé blikke op die berg B_ Breek stukke van plante as aandenkings af C Maak vuur op die berg D_ Bly op aangewese paadjies Volhoubare omgewingspraktyke deur 'n hotel: Die gebruik van energiebesparende gloeilampies 'n Tuin wat uit indringerplante bestaan 'n Kragopwekker wat die hele dag loop Geen vullisdromme op die perseel nie 0DODPY a al Blaai om asseblief if

Downloaded from hlayiso.com Toerisme 1.1.16 1.4.17 1.1.18 1.1.19 1.1.20 Kopiereg voorbehoy 6 DBE/Mei/Junie 2024 SS/NSS Vertroulik 'n Voordeel daarvan om kontant te gebruik wanneer daar in die buiteland gereis word: A Dit maak voorsiening vir die betaling van klein bedraggies B Die dra van groot bedrae geld C_ Kan nie teen diefstal verseker word nie D_ Note kan vervals wees ‘n SWIFT-transaksie is 'n voorbeeld van'n ... A elektroniese fondsoordrag. B_ telegrafiese oorplasing. C_ kredietkaartbetaling. D_ debietkaartbetaling. Die verskil in toeriste-aankomste tussen 2021 en 2022 is... Internasionale Toeriste-aankomste 2017 _25 mil 2018 2,6 mil 2019 2.5 mit 2021 0.5 mit 2022 4,6 mil, LET WEL: As gevolg van Covid-19 is geen data vir 2020 beskikbaar nie. A. 1 miljoen. B 2 miljoen. C 1,1 miljoen. D 2,1 miljoen. ‘n Stap in die ontleding van kliénte-tevredenheid: A Ignoreer 'n kliént se klagte B Komplimenteer 'n kliént C Beloon ‘n personeellid D Identifiseer algemene klagtes vanaf kliénte Die aanhaling hieronder verwys na die belangrikheid van terugvoer om ... te verbeter. ‘Ons het almal mense nodig wat vir ons terugvoer sal gee. Dit is hoe ons verbeter.' - Bill Gates Stigter: Microsoft A uitstekende werksomstandighede B_ suksesvolle volhoubare praktyke C kliénte-tevredenheid D_suksesvolle bemarkingsinisiatiewe (20 x4 ) (20) Blaai om ascahtine

Downloaded from hlayiso.com Toerisme 7 DBE/Mei/Junie 2024 SS/NSS Vertroulik 1.2 Gee EEN woord/term vir ELK van die volgende beskrywings deur ‘n woord/term uit die lys hieronder te kies. Skryf slegs die woord/term langs die vraagnommers (1.2.1 tot 1.2.5) in die ANTWOORDEBOEK neer, bv. 1.2.6 kleurkaart. verswakkende rand; skommeling; tweehonderdduisend rand; twee miljoen rand; BAK; BWP; versterkende rand; _buitelandsevaluta-verhandeling 1.2.1 Die jaarlikse reistoelae vir ‘n kind onder 18, volgens die April 2023 Geldeenheid en Wisselingsriglyne vir Individue 1.2.2 Die daaglikse veranderings in die waarde van 'n geldeenheid 1.2.3 Wanheer die rand 'n geleidelike afname teenoor die euro toon 1.2.4 Die term wat gebruik word wanneer plaaslike geldeenhede na buitelandse geldeenhede omgeskakel word 1.25 Die valutakode vir die Botswana pula (5x 1) (5) 1.3 Kies die korrekte woord(e) uit dié wat tussen hakies gegee word. Skryf slegs die_woord(e) langs die vraagnommers (1.3.1 tot 1.3.5) in die ANTWOORDEBOEK neer, bv. 1.3.6 paspoort. 1.3.1 (Reisversekering/Komplimentére vervoer) is 'n koste wat in ag geneem kan word wanneer 'n toerbegroting saamgestel word. 1.3.2 Wanneer daar vir 'n (reisprogram/visum) aansoek gedoen word, word verskillende tipes biometriese skandering vereis. 1.3.3 Lande wat OBT toepas, stel hulle horlosies aan die begin van die somer met een uur (vorentoe/terug). 1.3.4 (Landuitstappies/Opsionele toere) is 'n element wat in gedagte gehou kan word wanneer 'n reisprogram vir 'n toeris saamgestel word wat die Nasionale Krugerwildtuin besoek. 1.3.5 ‘n Algemene veiligheidsvoorsorgmaatreél wanneer bestuur word, is om die (skootrekenaar op die voorste sitplek/skootrekenaar buite sig) te plaas. (5 x 1) (5) Kopiereg voorbehou a Blaai om asseblief OPA]

Downloaded from hlayiso.com Toerisme & DBE/Mei/Junie 2024 SS/NSS Vertroulik 1.4 Kies 'n voorbeeld uit KOLOM B wat by die term in KOLOM A pas. Skryf slegs die letter (A-G) langs die vraagnommers (1.4.1 tot 1.4.5) in die ANTWOORDEBOEK neer, bv. 1.4.6 H. KOLOM A KOLOM B 1.41 Voorafgelaaide buitelandse- | A —_oorlog in Rusland en die valuta-debietkaart Oekraine 1.4.2 Natuurramp B Visa-kredietkaart 1.4.3 Politieke situasie C — maksimum werksure 1.44 Wet op Basiese D ‘Travel Wallet’ Diensvoorwaardes E _ integriteit in die werksplek 1.4.5 Gedragskode F viiegtuigongeluk G__aardbewing (5x1) (8) Kopie j piereg voorbehou ne Blaai om asseblief

Downloaded from hlayiso.com Toerisme 9 DBE/Mei/Junie 2024 SS/NSS Vertroulik 1.5 In 2023 het mnr. Jackson, 'n sporttoeris, al die sportbyeenkomste hieronder bygewoon. Herrangskik die sportbyeenkomste wat mnr. Jackson in 2023 bygewoon het, in 'n logiese volgorde volgens die datums. Skryf slegs die datum en naam van die byeenkoms langs die vraagnommers (1.5.1 tot 1.5.5) neer. 2023-SPORTKALENDER -gig DIT NOU! HIER 11 Junie 2023 6 er® RUGBY WERELDBEKER FRANKRYK & September tot 28 Oktober 2023 NET 19 tot 26 Maart 2023 WERELDBEKER $$ KAAPSTAD 2023 a 2 28 Julie tot 6 Augustus 2023 ( ) [rome ICC KRIEKET WERELDSEKER INDIE 2023 § Oktober tot 19 November 2023 [Aangepas uit www.sasportspress.co.za; www.rugbyworldcup.com; www.commons.wikimedia.org: www.comrades.com en www.facebook.com DATUM NAAM VAN BYEENKOMS Voorbeeld 12 Maart 2023 | Cape Town Cycle Tour 1.5.1 Byeenkoms 1 1.5.2 Byeenkoms 2 1.5.3 Byeenkoms 3 1.5.4 Byeenkoms 4 1.5.5 Byeenkoms 5 (5) TOTAAL AFDELING A: 40 Kopiereg voorbehou ete] Blaai om asseblief ORO

Downloaded from hlayiso.com Toerisme 10 DBE/Mei/Junie 2024 SS/NSS Vertroulik AFDELING B: KAARTWERK EN TOERBEPLANNING; BUITELANDSE VALUTA- VERHANDELING VRAAG 2 Bestudeer die Wéreldtydsonekaart en die inligting hieronder en beantwoord die vrae wat volg. bal ant WOOQOOOOOOOOOGOGOD 6 oy f Kopiereg voorbehou ee Blaai om asseblief I @.

Downloaded from hlayiso.com Toerisme 17 DBE/Mei/Junie 2024 SS/NSS Vertroulik HOMOWO -— 'N KOSFEES IN GHANA Die Homowo-fees is een van die grootste kulturele oesfeeste van sy soort in Afrika en word in die hoofstad Akkra gevier. Die 2023-fees het vanaf Augustus tot September plaasgevind. Gedurende hierdie maande word die grootste graan- en vis-ceste gewoonlik geproduseer. HOMOWO-FEES Homowo-feesvieringe begin met seénwense wat oor die oeste uitgespreek word. Dit word gevolg deur 'n reeks danse en seremonies totdat die oeste ingesamel is. [Aangepas uit https://micyamoah.wordpress.com] 2.1 'n Suid-Afrikaanse gesin het na Akkra in Ghana gevlieg om die Homowo-fees by te woon. Ghana is 'n hoé-risiko-geelkoorsgebied en Suid-Afrikaanse toeriste benodig 'n toegangsdokument in hulle paspoorte om Ghana binne te gaan. 2.1.1 (a) _ Identifiseer die tydsone waar Ghana geleé is. (b) | Noem die 0°-lengtelyn wat naby Ghana geleé is. (c) Gee EEN rede waarom die lengtelyn in VRAAG 2.1.1(b) as belangrik vir reisplanning beskou kan word. 2.1.2 Noem TWEE amptelike reisdokumente wat die Suid-Afrikaners nodig gekry het toe hulle na Ghana gereis het. Kopiereg voorbehou Blaai om asseblief (2) (2) (2) (4)

Downloaded from hlayiso.com Toerisme 12 OBE/Mei/Junie 2024 SS/NSS Vertroulik 2.2 2.2.1 Besoekers uit New York het hulle selfone gebruik om 'n lewendige uitsending van die fees te beeldsend. Dit is om 21:00 op 9 Augustus 2023 uit Akkra aan familie en vriende in New York uitgesaai. Bereken die tyd en datum wat die familie en vriende in New York na die lewendige uitsending vanaf Akkra gekyk het. Toon ALLE berekeninge. (4) 2.2.2 'n Malawiese musiekgroep is na die 2023 Homowo-fees in Ghana genooi. Hulle het op om 20:00 op 12 Augustus 2023 vanaf Lilongwe, Malawi, vertrek. Die viiegtyd was 12 ure (oorstaantyd ingesluit). Bereken die plaaslike tyd en datum wat hierdie vlug in Akkra, Ghana, aangekom het. Toon ALLE berekeninge. (6) 2.2.3 Na die lang viug het die Malawiese groep gedisoriénteerd gevoel. Noem die reistoestand waaraan die groep gely het. (2) 2.3 Internasionale lughawens bied 'n verskeidenheid geleenthede vir inkopies aan reisigers. BELASTINGVRYE INKOPIES OP INTERNASIONALE LUGHAWENS [Bron: www.dutyfree.com’ 2.3.1 Verduidelik die term belastingvrye inkopies. (2) 2.3.2 Behalwe vir internasionale lughawens, gee TWEE ander voorbeelde waar toeriste belastingvrye inkopies kan doen, (4) 23.3 Gee EEN rede waarom 'n sakmes wat i Ropierag Yoorbehoy

Downloaded from hlayiso.com Toerisme 13 DBE/Mei/Junie 2024 SS/NSS Vertroulik 2.3.4 Voertuie soos die een in die prent hieronder word dikwels by internasionale toegangspoorte na Suid-Afrika gesien. [Aangepas uit www.sars.co.za] (a) Skryf die akroniem SAID volledig uit. (2) (b) SAID is verbind daartoe om die deurgang deur doeane by toegangspoorte so vinnig en probleemvry as moontlik te maak. Gee TWEE funksies van SAID by toegangspoorte na Suid-Afrika. (4) (c) Gee DRIE voorbeelde van verbode goedere wat NIE op enige viiegtuig toegelaat sal word NIE. (6) [42] Kopiereg voorbehou qo} Blaai om asseblief

Downloaded from hlayiso.com Toerisme VRAAG 3 14 SS/NSS Vertroulik OBE/Mei/Junie 2024 Bestudeer die wisselkoerstabel hieronder en beantwoord die vrae wat volg. LAND VALUTAKODE BAK BVK Portugal EUR 18,10 18,75 3.1 Mnr. Da Sousa, 'n Suid-Afrikaanse uitgaande toeris, gaan Portugal toe. Voor sy vertrek uit Suid-Afrika wissel hi OR Tambo Internasionale Lughawe. y ZAR35 500,00 by 'n forex-kiosk op die Bereken hoeveel hy in euro sal ontvang wanneer hy sy buitelandse valuta wissel. 3.2 Met sy terugkeer na Suid-Afrika wissel mnr. Da 248 euro vir rand op die OR Tambo Internasionale L Bereken die bedrag wat hy in rand sal ontvang. Kopiereg voorbehou Sousa die oorblywende ughawe. TOTAAL AFDELING B: Blaai om asseblief (4) (4) 8] 50

Downloaded from hlayiso.com Toerisme 15 DBE/Mei/Junie 2024 SS/NSS Vertroulik AFDELING B: TOERISTEBESIENSWAARDIGHEDE; KULTUUR- EN ERFENIS- TOERISME; BEMARKING VRAAG 4 Bestudeer die kaart en inligting hieronder en beantwoord die vrae wat volg. WERELDIKONE IN DIE IBERIESE SKIEREILAND lberiese Skiereiland Die gebied in Suidwes-Europa wat uit Spanje en Portugal bestaan. [Aangepas uit www.enchantedlearning.com 41 4.1.1 Noem die ikoniese antieke gebou in Spanje wat ook ‘n Werelderfenisterrein is. 4.1.2 Beskryf EEN unieke kenmerk van die ikoon wat in VRAAG 4.1.1 genoem is. 4.13 Identifiseer die soort toeris wat belang sal ste! om hierdie ikoon in Spanje te besoek. 4.1.4 Die Iberiese Skiereiland bestaan uit Portugal en Spanje en is ‘n gewilde toeristebestemming. Identifiseer die ikoon in Portugal. 415 Gee EEN rede waarom die ikoon in VRAAG 4.1.4 jaarliks baie besoekers lok. Kopiereg voorbehou Oo Blaai om asseblief 1} (2) (2) (2) (2) (2)

Downloaded from hlayiso.com Toerisme Kopiereg voorbehou 16 SS/NSS Vertroulik DBE/Mei/Junie 2024 ‘n Toename in besoekersgetalle kan 'n invioed op 'n bestemming hé. BESOEKERSGETALLE AAN DIE IBERIESE SKIEREILAND “\ Las Besoekersgetalie aan Spanje het oor die afgelope 11 jaar van 1 085 647 tot 2 067 016 toegeneem. {n 2022 het Portugal 2,73 miljoen besoekers ontvang. Dit is 37,2% meer as in 2021. [Bron: www.thetourguy.com [Aangepas uit www.statssa2023.gov.za Bespreek TWEE negatiewe invioede van hoé besoekersgetalle op elk van die volgende: (a) Die ikoon in Spanje wat in VRAAG 4.1.1 geidentifiseer is (b) Die ikoon in Portugal wat in VRAAG 4.1.4 geidentifiseer is Blaai om asseblief

Toerisme 4.2 Downloaded from hlayiso.com 17 DBE/Mei/Junie 2024 SS/NSS Vertroulik Bestudeer die prente hieronder en beantwoord die vrae wat volg. AMPTELIKE WONINGS Die twee ikone hieronder is die amptelike wonings van die leiers van die Verenigde Koninkryk en Rusland. Beide wonings lok elke jaar miljoene toeriste. [Aangepas uit www.istockphoto.com 4.24 4.2.2 4.2.3 424 Kopiereg voorbehou \dentifiseer die ikoon in A hierbo. Noem EEN ander ikoon wat in dieselfde stad geleé is as die een wat in VRAAG 4.2.1 geidentifiseer is. Identifiseer die ikoon in B hierbo. Noem die stad waar ikoon B geleé is. ee Blaai om assebliof i] . (2) (2) (2) (2)

Downloaded from hlayiso.com Toerisme 18 DBE/Mei/Junie 2024 SS/NSS Vertroulik 43 Skryf 'n paragraaf om die belangrikheid van ikone A en B vir die toerismebedryf van die twee lande, genoem op die vorige bladsy, te bespreek. Die paragraaf moet fokus op: e Die historiese en kulturele belang van beide ikone A en B (2) e Parades wat met elke ikoon verbind word (2 x 2) Kopiereg voorbehou eee Blaai om asseblief (2) [32]

Downloaded from hlayiso.com Toerisme 19 DBE/Mei/Junie 2024 SS/NSS Vertroulik VRAAG 5 Bestudeer die inligting hieronder en beantwoord die vrae wat volg. FIETSRYERS ERVAAR ISIMANGALISO-VLEILANDPARK ~ ie. ai Tage Hierdie bergfietsrit is deel van die fondsinsameling vir die reeks ekogebeurtenisse wat tot die bewaringspogings by die iSimangaliso-vleilandpark bydra. Die bergfietsroete Strek tot in agt verskillende ekosisteme waar renosters en kameelperde op een dag en walvisse en seekoeie die volgende dag gesien kan word. Fietsryers samel fondse in vir die aankoop van spoorsnytoerusting om veldwagters met hulle bewaringspogings te help. [Aangepas uit www. isimangalisowettand park.com] 5.1 Noem die liggaam wat vir die verklaring van Wérelderfenisterreine verantwoordelik is. 5.2 Noem EEN ander Wéreiderfenisterrein wat in dieselfde provinsie geleé is. 5.3 Gebeurtenisse waar fondse vir bewaring ingesamel word, kan 'n positiewe invloed op die iSimangaliso-vieilandpark hé. Verduidelik TWEE maniere waarop fondsinsamelingsgebeurtenisse toeriste kan lok wat in bewaring belangstel. (2x 2) Kopiereg voorbehou eee Blaai om asseblief (2) (2) (4) [8]

Downloaded from hlayiso.com Toerisme 20 DBE/Mei/Junie 2024 SS/NSS Vertroulik VRAAG 6 Bestudeer die prent hieronder en beantwoord die vrae wat volg. ITB BERLYN 2023 — GETALLE 400 sprekers neem deel aan 200 paneelbesprekings en lesings [Bron: www _tourismupdate.co.zal 6.1 Noem EEN ander internasionale reishandelskou waar Suid-Afrika as ‘n voorkeurbestemming vertoon word. 6.2 Gee EEN kernfunksie van Suid-Afrikaanse Toerisme (SAToerisme). 6.3 Verduidelik EEN manier waarop SAToerisme die fondse ontvang om hulle kernfunksies, waarna in VRAAG 6.2 verwys word, te vervul. 6.4 SAToerisme se teenwoordigheid by reishandelskoue is ‘n paging om toeriste se aankomsgetalle te laat groei en Suid-Afrika as 'n voorkeurbestemming te vestig. Verduidelik TWEE maniere waarop reishandelskoue Suid-Afrika as 'n voorkeurbestemming posisioneer. (2x 2) TOTAAL AFDELING C: Kopiereg voorbehou a Blaai om asseblief CAO] (2) (2) (2) (4) [10} 50

Downloaded from hlayiso.com Toerisme 21 DBE/Mei/Junie 2024 SS/NSS Vertroulik AFDELING D: TOERISMESEKTORE; VOLHOUBARE EN VERANTWOORDELIKE TOERISME VRAAG 7 Bestudeer die inligting hieronder en beantwoord die vrae wat volg. VAKANTE POS!! WERK BESKIKBAAR sade 'n Vakante pos vir 'n vaardige restaurant- bestuurder met hope energie en ‘n passie vir die gasvryheidsbedryf is beskikbaar. Die volgende eienskappe word vereis: Stiptelikheid ¢ Hardwerkend « Uitstekende kommunikasievaardighede ¢ Baie goeie sosiale vaardighede e Moet fleksietyd en oor naweke werk {Aangepas uit www.gumtree.co.za , —BESTUURDER— 74 Noem die dokument waarin die kernverpligtinge van 'n restaurantbestuurder uiteengesit sal word. (2) 7.2 Die dokument genoem in VRAAG 7.1 sluit onderafdelings soos werksure en byvoordele in. Dit sal belangrike inligting vir die nuwe bestuurder wees. Noem die onderafdelings waar die nuwe bestuurder die volgende inligting sal vind: 721A Die bedrag geld wat die nuwe bestuurder sal ontvang in ruil vir die werk gedoen (2) 7.2.2 Die bedrag geld wat aan die bestuurder betaal sal word om klere te koop wat aan die vereistes van die kleredragkode van die restaurant sal voldoen (2) 7.2.3 Die aantal dae per jaar waarop die bestuurder geregtig is om weg van die werk af te wees (2) Kopiereg voorbehou a ao Blaai om asseblief

Downloaded from hlayiso.com Toerisme 73 22 SS/NSS Vertroulik Verwys na die tekenprent hieronder en beantwoord die vraag wat volg. KOMMUNIKASIEVAARDIGHEDE Daar word van ‘n restaurantbestuurder verwag om baie goeie kommunikasie- en sosiale vaardighede te hé. OBE/Mei/Junie 2024 Okay... Sé asseblief vir my watter tye is beskikbaar. Het julle enige tafels beskikbaar vir vanaand? JA! (#@*E71!) ap ey RESTAURAN LET WEL: In tekenprente verwys (#@*&?!!) gewoonlik na die spreker wat ongeskik is of lelike taal gebruik, bv. vloekwoorde. 7.3.1 7.3.2 Kopiereg voorbehou [Aangepas uit www.hyken.com’ Identifiseer die onaanvaarbare reaksie wat in die tekenprent getoon word. (2) Stel TWEE maniere voor waarop die bestuurder anders kon reageer het om goeie kommunikasievaardighede te toon. (2 x 2) (4) [14] DEG] ms Blaai om asseblief

Downloaded from hlayiso.com Toerisme 23 DBE/Mei/Junie 2024 SS/NSS Vertroulik VRAAG 8 8.1 Bestudeer die inligting hieronder en beantwoord die vrae wat volg. VOLHOUBAARHEID BY DIE HIGHWAY HOTEL Raak ontslae van enkelgebruik-plastiekbottels i Hidrasiepunt by die Highway Hotel Water-vulpunte (hidrasiepunte) is by die Highway Hotel geinstalleer om met die gebruik van enkelgebruik-plastiekwaterbottels weg te doen. Wanneer gaste inboek, ontvang hulle herbruikbare glasbottels. Hierdie glasbottels kan by die hidrasiepunte hervul word. Gaste het gedurende hulle verblyf onbeperkte toegang tot gratis, skoon, veilige water. Ander inisiatiewe Enkelgebruik-plastiek e Energiebesparing Enige plastiek-item wat * Opheffing van die gemeenskap _ | Keer gebruik e Ondersteuning van plaaslike besighede weggegooi word. e Geleenthede vir entrepreneurskap ¢ Hergebruik, vermindering, herwinning [Bron: www.marriott. com) | 8.1.1 Uit die uittreksel, noem TWEE maniere waarop die hotel hulle koolstofvoetspoor verminder. (2) 8.1.2 Verduidelik TWEE maniere waarop die gebruik van die hidrasiepunte 'n positiewe invloed op die afvalbestuurpraktyke van die hotel het. (4) 8.1.3. Bespreek TWEE maniere waarop die wegdoen van enkelgebruik- plastiek by die hotel entrepreneursgeleenthede vir plaaslike gemeenskappe kan skep. (4) Kopiereg voorbehou 8 Ae Blaai om asseblief if

Downloaded from hlayiso.com Toerisme 24 DBE/Mei/Junie 2024 SS/NSS Vertroulik 8.2 Verwys na die infografika hieronder en beantwoord die vrae wat volg. PLASTIEKBOTTELS — VRIEND OF VYAND? SLEGS 1 UIT 5 VAN PLASTIEK PLASTIEKBOTTELS BOTTELS GEBRUIK = ONCEVTER 15] 40% » J \ tS 0% DIE VERVAARDIGING MAitTARD WORD RERWIN ELKEIAAR, a / pol ERRene CePmTREERDE | j , OSEAAN . ee 50 JAAR \ y [Aangepas uit www.waecorp.com 8.2.1 Identifiseer EEN fossielbrandstof wat in die vervaardiging van plastiekbottels gebruik word. (2) 8.2.2 Omgewingsorganisasies beskou plastiek as die nommer-een- bedreiging vir ons mariene omgewing. Gee TWEE voorbeelde van hoe plastiek ons mariene omgewing kan bedreig. (4) [16] TOTAAL AFDELING D: 30 Kopiereg voorbehou a Blaai om asseblief Ee

Downloaded from hlayiso.com Toerisme 25 DBE/Mei/Junie 2024 SS/NSS Vertroulik AFDELING E: PLAASLIKE, STREEKS- EN INTERNASIONALE TOERISME: KOMMUNIKASIE EN KLIENTEDIENS VRAAG 9 9.1 Bestudeer die inligting hieronder en beantwoord die vrae wat volg. PARYS 2024 - 'SPELE WAWYD OOP" Die Olimpiese Spele gaan vanaf 26 Julie tot 11 Augustus 2024 plaasvind. Die Paralimpiese Spele gaan vanaf 28 Augustus tot 8 September 2024 plaasvind. , PARIS 202 Die slagspreuk vir die Parys 2024 Somer " Olimpiese Spele is 'Spele wawyd oop’ (‘Games wide OD open’). GELUKBRINGERS VAN DIE 2024 OLIMPIESE SPELE A B Gelukbringer: 'n Simboliese figuur wat veronderstel is om geluk vir 'n gebeurtenis of 'n spel te bring. [Aangepas uit www.olympics.com] 9.1.4 Verwys na die datums van die 2024 Olimpiese Spele. Gee EEN rede waarom dit die Somer Olimpiese Spele genoem word. (2) 9.1.2 Onderskei tussen die Olimpiese Spele en die Paralimpiese Spele ten opsigte van deeinemers. (2) 9.1.3 (a) Die gelukbringers vir die Olimpiese Spele en die Paralimpiese Spele is A en B gemerk. Identifiseer die gelukbringer wat die Paralimpiese Spele verteenwoordig. (2) (b) Gee EEN rede vir jou antwoord op VRAAG 9.1.3(a). (2) 9.1.4 Bespreek EEN ekonomiese voordeel vir 'n land wat as gasheer vir 'n wéreldgebeurtenis optree. (2) Kopiereg voorbehou Sa Blaai om asseblief @

Downloaded from hlayiso.com Toerisme 26 DBE/Mei/Junie 2024 SS/NSS Vertroulik 9.2 Bestudeer die inligting hieronder en beantwoord die vrae wat volg. INTERNASIONALE TOERISTE-AANKOMSTE NA SUID-AFRIKA JULIE TOT SEPTEMBER 2022 Internasionale Toeriste-aankomste Afrikaland 73% Asié - 2% Australasié - 1% \Midde-Ooste - 1% [Aangepas uit www.southafrica.net} 9.2.1 Verduidelik wat internasionale toeriste-aankomste na Suid-Afrika beteken. (2) 9.2.2 (a) Gee EEN rede waarom 'n land soos Ghana as '‘n Afrika- lugmark beskou word. (2) (b) Gee EEN rede waarom 'n land soos Botswana as 'n Afrika- landmark beskou word. (2) 9.2.3 Behalwe vir die Afrika-markte, identifiseer die kontinent met die hoogste persentasie aankomste. (2) 9.2.4 Stel EEN manier voor waarop die besoekergetalle vanaf Australasié en die Midde-Ooste (op 1%) verhoog kan word. (2) [20] Kopiereg voorbehou Blaai laaiom asseblief DEC] a

Downloaded from hlayiso.com Toerisme 27 SS/NSS Vertroulik VRAAG 10 Bestudeer die prent hieronder en beantwoord die vrae wat volg. DBE/Mei/Junie 2024 LAAT JOU VINGERS DIE PRAATWERK DOEN Toeriste gebruik verskillende metodes om dienste wat hulle ontvang, te gradeer. Graderingskaal: 1=swak 5 = uitstekend [Bron: www projectmanager.com) 10.1 Kies die korrekte woord uit dié tussen hakies: Die prent hierbo wys ‘n vorm van kliénte-(belonings/terugvoer). 10.2 Verduidelik die metode wat in VRAAG 10.1 geidentifiseer is. 10.3 Daar is verskeie metodes wat gebruik word om kliéntediens te gradeer. Vergelyk die doeltreffendheid van die TWEE antwoordmetodes wat hieronder aangedui word. OPNAME SELFOON [Bron: www.flaticon.com 10.4 Verduidelik EEN positiewe invloed van kliénte se antwoorde op 'n besigheid. TOTAAL AFDELING E: GROOTTOTAAL: Kopiereg voorbehou (2) (4) (2) [10] 30 200

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