Business Studies Grade 12 P1 NSC November Mock 2026 QP

Copyright reserved Please turn over Mock hlayiso mock exams Practice Series: Grade 12 NSC Preparation WWW.HLAYISO.COM NATIONAL SENIOR CERTIFICATE GRADE 12 BUSINESS STUDIES P1 MOCK EXAMINATION 2026 MARKS: 150 TIME: 2 hours This question paper consists of 10 pages.

Business Studies/P1 2 NSC Mock Hlayiso/Mock 2026 INSTRUCTIONS AND INFORMATION Read the following instructions carefully before answering the questions. 1. This question paper consists of THREE sections and covers TWO main topics. SECTION A: COMPULSORY SECTION B: Consists of THREE questions. Answer any TWO of the three questions in this section. SECTION C: Consists of TWO questions. Answer any ONE of the two questions in this section. 2. Read the instructions for each question carefully and take note of what is required. Note that ONLY the answers to the first TWO questions selected in SECTION B and the answer to the FIRST question selected in SECTION C will be marked. 3. Number the answers correctly according to the numbering system used in this question paper. NO marks will be awarded for answers that are numbered incorrectly. 4. Except where other instructions are given, answers must be written in full sentences. 5. Use the mark allocation and nature of each question to determine the length and depth of an answer. 6. Use the table below as a guide for mark and time allocation when answering each question. SECTION QUESTION MARKS TIME (minutes) A: Objective-type questions COMPULSORY 1 30 20 B: THREE direct/indirect-type questions 2 40 70 CHOICE: 3 40 Answer any TWO. 4 40 C: TWO essay-type questions 5 40 30 CHOICE: Answer any ONE. 6 40 TOTAL 150 120 7. Begin the answer to EACH question on a NEW page, e.g. QUESTION 1 – new page, QUESTION 2 – new page. 8. You may use a non-programmable calculator. 9. Write neatly and legibly. Copyright reserved Please turn over

Business Studies/P1 3 NSC Mock Hlayiso/Mock 2026 SECTION A (COMPULSORY) QUESTION 1 1.1 Various options are provided as possible answers to the following questions. Choose the answer and write only the letter (A–D) next to the question numbers (1.1.1 to 1.1.5) in the ANSWER BOOK, e.g. 1.1.6 D. 1.1.1 The … Act aims to promote the participation of black people in the economy through ownership, management control and skills development. A Employment Equity Act (EEA), 1998 (Act 55 of 1998) B Broad-Based Black Economic Empowerment Act (BBBEE), 2003 (Act 53 of 2003) C Skills Development Act (SDA), 1998 (Act 97 of 1998) D Basic Conditions of Employment Act (BCEA), 1997 (Act 75 of 1997) 1.1.2 Nkosi Transport cannot control the increase in fuel prices, as it is a challenge in the … environment. A micro B internal C macro D market 1.1.3 Masilo Electrical used the … to analyse the political, economic and social factors that affect their business. A SWOT analysis B PESTLE analysis C force-field analysis D Porter’s Five Forces model 1.1.4 A document that is signed by both the employer and the employee and sets out the terms and conditions of employment is known as an/a … A job specification. B job description. C employment contract. D induction manual. 1.1.5 A small group of employees from the same department who meet regularly to identify and solve quality-related problems is known as a … A quality control team. B quality assurance team. C quality audit. D quality circle. (5 x 2) (10) Copyright reserved Please turn over

Business Studies/P1 4 NSC Mock Hlayiso/Mock 2026 1.2 Complete the following statements by using the word(s) provided in the list below. Write only the word(s) next to the question numbers (1.2.1 to 1.2.5) in the ANSWER BOOK. Labour Relations; retrenchment; piece meal; strength; Consumer Protection; opportunity; induction; benchmarking; time-related; Basic Conditions of Employment 1.2.1 The … Act protects consumers against unfair marketing practices and unsafe or defective products. 1.2.2 Tumelo Cosmetics has highly skilled and experienced product developers. This is classified as a … in the SWOT analysis. 1.2.3 Employees of Kasi Clothing are paid R15 for every T-shirt they produce. This is known as the … method of salary determination. 1.2.4 New employees at Vuka Mining attend a programme that familiarises them with the premises, policies and their colleagues. This is known as … 1.2.5 The … Act provides a framework for collective bargaining and the resolution of labour disputes. (5 x 2) (10) Copyright reserved Please turn over

Business Studies/P1 5 NSC Mock Hlayiso/Mock 2026 1.3 Choose a description from COLUMN B that matches a term in COLUMN A. Write only the letter (A–J) next to the question numbers (1.3.1 to 1.3.5) in the ANSWER BOOK, e.g. 1.3.6 K. COLUMN A COLUMN B 1.3.1 Market development A selling all the assets of the business to pay its creditors 1.3.2 Liquidation B introducing new products into existing markets 1.3.3 Bargaining power of suppliers C attracting suitable candidates to apply for a vacant position 1.3.4 Recruitment D inspecting the final product to ensure that it meets the required standards 1.3.5 Quality control E customers who buy in bulk can negotiate lower prices F selling existing products in new markets G building good quality into every stage of the production process to prevent errors H choosing the most suitable candidate from those who applied I suppliers of unique or scarce products can dictate prices to the business J acquiring a competitor that operates in the same industry (5 x 2) (10) TOTAL SECTION A: 30 Copyright reserved Please turn over

Business Studies/P1 6 NSC Mock Hlayiso/Mock 2026 SECTION B Answer ANY TWO questions in this section. NOTE: Clearly indicate the QUESTION NUMBER of each question that you choose. The answer to EACH question must start on a NEW page, e.g. QUESTION 2 on a NEW page, QUESTION 3 on a NEW page. QUESTION 2: BUSINESS ENVIRONMENTS 2.1 Name any FOUR pillars of the Broad-Based Black Economic Empowerment Act (BBBEE), 2003 (Act 53 of 2003). (4) 2.2 Outline the purpose of the Labour Relations Act (LRA), 1995 (Act 66 of 1995). (4) 2.3 Read the scenario below and answer the questions that follow. SIPHO’S BUILDING SUPPLIES (SBS) Sipho’s Building Supplies sells cement, bricks and roofing materials in Mbombela. Fewer customers are building new houses because of high interest rates on home loans. Several customers have also complained that the online ordering system of SBS is outdated and often crashes. 2.3.1 Identify TWO PESTLE factors that pose challenges to SBS. Motivate your answer by quoting from the scenario above. Use the table below as a GUIDE to answer QUESTION 2.3.1. PESTLE FACTORS MOTIVATIONS 1. 2. (6) 2.3.2 Suggest ways in which businesses can deal with the challenges posed by the technological factor of the PESTLE analysis. (4) 2.4 Explain the difference between the micro environment and the macro environment. (4) 2.5 Discuss any TWO types of defensive strategies. (6) 2.6 Read the scenario below and answer the questions that follow. MAFU ENGINEERING (ME) Mafu Engineering employs 120 workers at its factory in Vanderbijlpark. Employees work a maximum of 45 ordinary hours per week. Workers receive a 60-minute meal break after five hours of continuous work. ME pays employees double their normal wage when they work on a Sunday. 2.6.1 Quote TWO provisions of the Basic Conditions of Employment Act (BCEA), 1997 (Act 75 of 1997) that ME complies with from the scenario above. (2) Copyright reserved Please turn over

Business Studies/P1 7 NSC Mock Hlayiso/Mock 2026 2.6.2 Discuss the impact of the Basic Conditions of Employment Act on businesses. (6) 2.7 Recommend ways in which businesses can comply with the Skills Development Act (SDA), 1998 (Act 97 of 1998). (4) [40] Copyright reserved Please turn over

Business Studies/P1 8 NSC Mock Hlayiso/Mock 2026 QUESTION 3: BUSINESS OPERATIONS 3.1 State any FOUR sources of external recruitment. (4) 3.2 Outline the role of the interviewee during an interview. (4) 3.3 Read the scenario below and answer the questions that follow. NOMVULA’S ACCOUNTING SERVICES (NAS) Nomvula’s Accounting Services advertised a vacancy for a junior bookkeeper. The human resources manager sorted the CVs received and drew up a shortlist of candidates. NAS then contacted the referees of the shortlisted candidates to confirm the information in their CVs. 3.3.1 Quote TWO steps in the selection procedure applied by NAS from the scenario above. (2) 3.3.2 Describe other steps in the selection procedure that NAS should follow to appoint the best candidate. (4) 3.4 Discuss the impact of fringe benefits on businesses. (6) 3.5 Distinguish between quality management and quality performance. (4) 3.6 Read the scenario below and answer the questions that follow. ZENZELE CHEMICALS (ZC) Zenzele Chemicals noticed that many customers returned their cleaning products. ZC developed a plan to identify the causes of the problem and set targets to reduce the number of returns. Three months later, ZC compared the actual number of returns with the targets that were set. 3.6.1 Identify TWO steps of the PDCA model applied by ZC. Motivate your answer by quoting from the scenario above. Use the table below as a GUIDE to answer QUESTION 3.6.1. PDCA STEPS MOTIVATIONS 1. 2. (6) 3.6.2 Explain how businesses can apply the remaining TWO steps of the PDCA model to improve the quality of their products. (4) 3.7 Advise businesses on the quality indicators of the human resources function. (6) [40] Copyright reserved Please turn over

Business Studies/P1 9 NSC Mock Hlayiso/Mock 2026 QUESTION 4: MISCELLANEOUS TOPICS BUSINESS ENVIRONMENTS 4.1 State any TWO types of diversification strategies. (2) 4.2 Identify the type of integration strategy applied by Mzansi Bakeries (MB) in EACH of the following statements: 4.2.1 MB bought a chain of retail shops that sell its bread. (2) 4.2.2 MB took over Golden Crust, a competing bakery in the same town. (2) 4.3 Discuss the impact of the National Credit Act (NCA), 2005 (Act 34 of 2005) on businesses. (6) 4.4 Outline the steps in strategy evaluation. (4) 4.5 Describe how businesses could apply the threat of substitutes as a force of Porter’s Five Forces model to analyse their position in the market environment. (4) BUSINESS OPERATIONS 4.6 State any FOUR reasons for the termination of an employment contract. (4) 4.7 Explain the implications of the Employment Equity Act (EEA), 1998 (Act 55 of 1998) on the human resources function. (6) 4.8 Read the scenario below and answer the questions that follow. MPHO’S DAIRY (MD) Mpho’s Dairy invested in modern milk-processing equipment and employs enough qualified staff to meet the growing demand for its yoghurt. MD also has sufficient funds to test the quality of its products regularly. 4.8.1 Name the total quality management (TQM) element applied by MD in the scenario above. (2) 4.8.2 Explain the impact of the TQM element identified in QUESTION 4.8.1 on small businesses. (4) 4.9 Advise businesses on the benefits of induction. (4) [40] TOTAL SECTION B: 80 Copyright reserved Please turn over

Business Studies/P1 10 NSC Mock Hlayiso/Mock 2026 SECTION C Answer ANY ONE question in this section. NOTE: Clearly indicate the QUESTION NUMBER of the chosen question. The answer to the question must start on a NEW page, e.g. QUESTION 5 on a NEW page OR QUESTION 6 on a NEW page. QUESTION 5: BUSINESS ENVIRONMENTS (LEGISLATION) The Consumer Protection Act (CPA), 2008 (Act 68 of 2008) was introduced to promote a fair and accessible marketplace for consumer products and services. The Act gives consumers specific rights, which businesses must respect. Businesses that understand the impact of the CPA and comply with its requirements avoid costly penalties and build customer loyalty. Write an essay on the Consumer Protection Act in which you include the following aspects: • Outline the purpose of the Consumer Protection Act. • Explain the following consumer rights as stipulated in the CPA: o Right to choose o Right to disclosure and information o Right to fair and honest dealing • Discuss the impact of the Consumer Protection Act on businesses. • Recommend ways in which businesses can comply with the Consumer Protection Act. [40] QUESTION 6: BUSINESS OPERATIONS (QUALITY OF PERFORMANCE) A good quality management system enables businesses to produce goods and services that consistently meet the needs of customers. Every business function contributes to the overall quality of a business. Businesses that implement total quality management (TQM) successfully can reduce the cost of quality, while quality circles help to improve processes and systems continuously. Write an essay on quality of performance in which you include the following aspects: • Outline the benefits of a good quality management system. • Explain the quality indicators of the following business functions: o General management o Purchasing function • Discuss ways in which total quality management (TQM) can reduce the cost of quality. • Advise businesses on the role of quality circles as part of continuous improvement to processes and systems. [40] TOTAL SECTION C: 40 GRAND TOTAL: 150 Copyright reserved