Tourism Grade 12 P1 NSC November Mock 2026 QP (Eng)

Mock hlayiso mock exams Practice Series: Grade 12 NSC Preparation WWW.HLAYISO.COM NATIONAL SENIOR CERTIFICATE GRADE 12 TOURISM MOCK EXAMINATION 2026 MARKS: 200 TIME: 3 hours This question paper consists of 18 pages. Copyright reserved Please turn over

Tourism 2 Hlayiso/Mock 2026 NSC Mock INSTRUCTIONS AND INFORMATION Read the instructions carefully before answering the questions. 1. This question paper consists of FIVE sections. 2. Answer ALL the questions. 3. Start EACH question on a NEW page. 4. For QUESTIONS 3.2 and 3.3, round off your answers to TWO decimal places. 5. Show ALL calculations. 6. You may use a non-programmable calculator. 7. Use the mark allocation of each question as a guide to the length of your answer. 8. Write neatly and legibly. 9. The table below is a guide to help you allocate your time according to each section. SECTION TOPICS MARKS TIME (minutes) A Short Questions 40 20 B Map Work and Tour Planning; Foreign Exchange 50 50 C Tourist Attractions; Culture and Heritage Tourism; 50 50 Marketing D Tourism Sectors; Sustainable and Responsible 30 30 Tourism E Domestic, Regional and International Tourism; 30 30 Communication and Customer Care TOTAL 200 180 Copyright reserved Please turn over

Tourism 3 Hlayiso/Mock 2026 NSC Mock SECTION A: SHORT QUESTIONS QUESTION 1 1.1 Various options are provided as possible answers to the following questions. Choose the answer and write only the letter (A–D) next to the question numbers (1.1.1 to 1.1.20) in the ANSWER BOOK, e.g. 1.1.21 D. 1.1.1 The type of visa a South African tourist needs to visit France, Italy and Spain on one trip: A Transit visa B Study visa C Schengen visa D Work visa 1.1.2 Each standard time zone covers … of longitude. A 1◦ B 15◦ C 24◦ D 60◦ 1.1.3 A city that is in the same time zone as Johannesburg throughout the year: A Nairobi B Harare C Lagos D Accra 1.1.4 Tourists visiting the Kruger National Park in summer should take preventative medication against … A malaria. B yellow fever. C avian flu. D measles. 1.1.5 When the rand weakens against the US dollar, South Africa becomes a … destination for American tourists. A more expensive B less popular C cheaper D less safe 1.1.6 The official currency of Japan: A Yuan B Won C Ringgit D Yen Copyright reserved Please turn over

Tourism 4 Hlayiso/Mock 2026 NSC Mock 1.1.7 The statue of Christ the Redeemer, one of the New 7 Wonders of the World, overlooks the city of … A São Paulo. B Rio de Janeiro. C Lima. D Buenos Aires. 1.1.8 The white marble mausoleum in Agra, India, built by Emperor Shah Jahan in memory of his wife: A Taj Mahal B Petra C Angkor Wat D Forbidden City 1.1.9 The World Heritage Site in the Northern Cape where Nama people still practise their semi-nomadic pastoral way of life: A Mapungubwe Cultural Landscape B Richtersveld Cultural and Botanical Landscape C Robben Island D Vredefort Dome 1.1.10 The organisation responsible for identifying and protecting heritage resources in South Africa: A SAHRA B SATSA C SANParks D SARS 1.1.11 A hotel pays a radio station to broadcast a message about its winter specials. This marketing method is called … A publicity. B word of mouth. C personal selling. D advertising. 1.1.12 The South African Tourism campaign that encourages South Africans to explore their own country: A Meetings Africa B Sho’t Left C Proudly South African D TOMSA Copyright reserved Please turn over

Tourism 5 Hlayiso/Mock 2026 NSC Mock 1.1.13 Car rental companies form part of the … sector of the tourism industry. A accommodation B food and beverage C transport D attractions 1.1.14 The signed document that sets out the conditions of employment agreed on by the employer and the employee: A Job description B Curriculum vitae C Payslip D Employment contract 1.1.15 The three pillars of the triple bottom line are … A people, planet and profit. B products, price and place. C planning, policy and promotion. D people, places and products. 1.1.16 A lodge that collects water from its roof in tanks to water its gardens practises … A grey-water recycling. B rainwater harvesting. C greenwashing. D carbon offsetting. 1.1.17 The 2026 Winter Olympic Games were hosted by … A Italy. B Canada. C Japan. D Norway. 1.1.18 A family from Botswana that drives to South Africa for a holiday forms part of the … market. A domestic B outbound C long-haul D regional 1.1.19 Tourist spending that circulates through an economy and creates further income and jobs is known as the … A multiplier effect. B exchange rate. C recession. D seasonality. Copyright reserved Please turn over

Tourism 6 Hlayiso/Mock 2026 NSC Mock 1.1.20 The most suitable method of communication to send a written quotation quickly to a client in another country: A Notice board B E-mail C Telephone call D Face-to-face meeting (20 x 1) (20) 1.2 Give ONE word/term for EACH of the following descriptions by choosing a word/term from the list below. Write only the word/term next to the question numbers (1.2.1 to 1.2.5) in the ANSWER BOOK, e.g. 1.2.6 green channel. itinerary; visa; passport; exchange rate; bank selling rate; bank buying rate; red channel; brochure 1.2.1 A detailed day-by-day plan of a tour 1.2.2 An official document issued by a government that confirms the identity and citizenship of the holder for international travel 1.2.3 The value of one currency compared to another currency 1.2.4 The rate at which a bank sells foreign currency to a traveller 1.2.5 The customs channel used by travellers who have goods to declare (5 x 1) (5) 1.3 Choose the correct word(s) from those given in brackets. Write only the word(s) next to the question numbers (1.3.1 to 1.3.5) in the ANSWER BOOK, e.g. 1.3.6 passport. 1.3.1 During daylight saving time, clocks are moved one hour (forward/back). 1.3.2 Table Mountain was named one of the New 7 Wonders of (Nature/the World). 1.3.3 The Acropolis is an ancient citadel located in (Athens/Rome). 1.3.4 A hotel that falsely claims to be environmentally friendly in its advertisements is guilty of (greenwashing/carbon offsetting). 1.3.5 South Africans who travel within South Africa are (inbound/domestic) tourists. (5 x 1) (5) Copyright reserved Please turn over

Tourism 7 Hlayiso/Mock 2026 NSC Mock 1.4 Choose a country in COLUMN B that matches the icon in COLUMN A. Write only the letter (A–F) next to the question numbers (1.4.1 to 1.4.5) in the ANSWER BOOK, e.g. 1.4.6 G. COLUMN A: ICON COLUMN B: COUNTRY 1.4.1 Statue of Liberty A Egypt 1.4.2 Sydney Opera House B Cambodia 1.4.3 Angkor Wat C United States of America 1.4.4 Great Pyramid of Giza D Australia 1.4.5 Burj Khalifa E United Arab Emirates F France (5 x 1) (5) 1.5 Study the map below showing some of South Africa’s World Heritage Sites, labelled A to F. Match the descriptions with the sites on the map. Write only the letter (A–F) next to the question numbers (1.5.1 to 1.5.5) in the ANSWER BOOK, e.g. 1.5.6 G. N A F B D C LESOTHO Durban Indian Ocean E Cape Town Atlantic Ocean [Source: Examiner’s own sketch (not to scale)] 1.5.1 An island where Nelson Mandela was imprisoned for 18 years 1.5.2 The remains of an ancient kingdom at the meeting point of the Limpopo and Shashe rivers 1.5.3 A wetland park that includes Lake St Lucia and coral reefs 1.5.4 The site of a huge meteorite impact that happened about two billion years ago 1.5.5 Mountains in Mpumalanga with some of the oldest exposed rocks on Earth (5 x 1) (5) TOTAL SECTION A: 40 Copyright reserved Please turn over

Tourism 8 Hlayiso/Mock 2026 NSC Mock SECTION B: MAP WORK AND TOUR PLANNING; FOREIGN EXCHANGE QUESTION 2 Study the World Time Zone map below and answer the questions that follow. -12 -11 -10 -9 -8 -7 -6 -5 -4 -3 -2 -1 0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +10 +11 +12 International Date Line London (0) Paris (+1) New York ( −5) Beijing (+8) Los Angeles ( −8) Tokyo (+9) Dubai (+4) Mexico City ( −6) Mumbai (+5,5) Equator Nairobi (+3) Numbers at the top show hours ahead (+) or behind (−) UTC. City times are STANDARD Rio de Janeiro ( −3) times (no daylight saving). Johannesburg (+2) Sydney (+10) Auckland (+12) X [Source: Examiner’s own map – time zones simplified as straight bands] Copyright reserved Please turn over

Tourism 9 Hlayiso/Mock 2026 NSC Mock 2.1 Study the information below and answer the questions that follow. SINGING DOWN UNDER The Ubuntu Voices youth choir from Johannesburg (a fictional choir) has been invited to perform at an international choir festival in Sydney, Australia, in July 2026. Lerato, a travel consultant, booked the following flights for the choir: Departure: OR Tambo International Monday, 6 July 2026 at 18:30 Airport Flight 1: Johannesburg to Dubai Flying time: 8 hours Layover: Dubai International Airport 3 hours 15 minutes Flight 2: Dubai to Sydney Flying time: 13 hours 50 minutes NOTE: Australia does NOT practise daylight saving time in July. [Source: Examiner’s own creation] 2.1.1 Name the line of longitude labelled X on the World Time Zone map. (2) 2.1.2 Determine the number of time zones the choir will cross when flying from Johannesburg to Sydney. (2) 2.1.3 Calculate the local time in Dubai when the choir lands at Dubai International Airport. (3) 2.1.4 Calculate the local time AND date when the choir will arrive in Sydney. (5) 2.1.5 Explain why the choir members will have to move their watches forward when they arrive in Sydney. (2) 2.1.6 The choir’s final performance will start at 19:30 (Sydney time) on Saturday, 11 July 2026. Parents in Johannesburg will watch the performance live on the internet. Calculate the time in Johannesburg when the performance will start. (3) 2.2 On Thursday, 9 July, the choir will go on a day tour by coach from Sydney to the Blue Mountains. The distance from the hotel to Katoomba in the Blue Mountains is approximately 108 km. The coach will travel at an average speed of 72 km/h and leave the hotel at 08:15. 2.2.1 Calculate how long (in hours and minutes) the coach will take to travel from the hotel to Katoomba. (3) 2.2.2 The coach will make one 20-minute comfort stop along the way. Determine the time the coach will arrive in Katoomba. (2) 2.3 Lerato prepared the travel documents and gave the choir advice on health and safety before the trip. 2.3.1 Name the document, other than a passport, that South African citizens need to enter Australia. (2) Copyright reserved Please turn over

Tourism 10 Hlayiso/Mock 2026 NSC Mock 2.3.2 Explain TWO reasons why Lerato advised the choir to take out comprehensive travel insurance. (4) 2.3.3 Suggest TWO ways in which the choir members can reduce the effects of jet lag on this trip. (4) 2.4 Study the information below and answer the questions that follow. DUTY-FREE ALLOWANCES FOR TRAVELLERS ENTERING SOUTH AFRICA • 2 litres of wine and 1 litre of spirits per adult • 200 cigarettes and 20 cigars per adult • 50 mℓ of perfume and 250 mℓ of eau de toilette • New or used goods (gifts, souvenirs) up to a value of R5 000 per person On her return to OR Tambo International Airport, Thandi, the choir conductor, had the following items in her luggage: 3 litres of Australian wine, one 50 mℓ bottle of perfume and souvenirs worth R3 200. [Adapted from www.sars.gov.za] 2.4.1 Identify the customs channel that Thandi must use. (2) 2.4.2 Give ONE reason for your answer to QUESTION 2.4.1. (2) [36] Copyright reserved Please turn over

Tourism 11 Hlayiso/Mock 2026 NSC Mock QUESTION 3 Study the exchange rate table below and answer the questions that follow. HLAYISO FOREX BUREAU: EXCHANGE RATES (6 JULY 2026) CURRENCY BANK BUYING RATE (BBR) BANK SELLING RATE (BSR) Australian dollar 11,42 12,18 UAE dirham 4,71 5,05 US dollar 17,35 18,46 Euro 19,88 21,07 NOTE: The rates are fictional and are given in South African rand (ZAR). [Source: Examiner’s own data] 3.1 Give the currency code for the following currencies: 3.1.1 Australian dollar (1) 3.1.2 UAE dirham (1) 3.2 The choir manager exchanged R45 000 into Australian dollars before departure. Calculate how many Australian dollars she received. (3) 3.3 On her return to South Africa, she had 320 Australian dollars left. Calculate the amount in rand that she will receive when she exchanges this money at the forex bureau. (3) 3.4 Explain why the bank selling rate is always higher than the bank buying rate. (2) 3.5 Explain how a weak rand will affect South African tourists who travel overseas. (2) 3.6 Recommend ONE safe method of payment, other than cash, that the choir manager can use in Australia. (2) [14] TOTAL SECTION B: 50 Copyright reserved Please turn over

Tourism 12 Hlayiso/Mock 2026 NSC Mock SECTION C: TOURIST ATTRACTIONS; CULTURE AND HERITAGE TOURISM; MARKETING QUESTION 4 4.1 Study the ’Guess the icon’ cards below and answer the questions that follow. CARD A CARD B I am a wrought-iron lattice tower that I am a huge stone amphitheatre, was completed in 1889 for a World’s completed in the first century AD. Fair. Millions of tourists ride my lifts Gladiators once fought here in front every year to see the city on the River of thousands of spectators. Seine. CARD D CARD C I am the world’s largest coral reef I am an ancient Inca citadel built high system. I stretch for more than 2 000 in the Andes mountains. Many tourists km along the north-east coast of a hike the famous Inca Trail to reach me. country that is also a continent. [Source: Examiner’s own creation] 4.1.1 Identify the icons described on cards A, B, C and D. (4) 4.1.2 Name the countries where the icons on cards A, B and C are located. (3) 4.1.3 Identify the icon (A–D) that is a natural attraction. (2) 4.1.4 Explain TWO threats to the survival of the icon on card D. (4) 4.1.5 Discuss TWO responsible tourism practices that tour operators can follow when they take tourists to the icon on card D. (4) 4.2 Study the infographic below and answer the questions that follow. UKHAMBA HERITAGE VILLAGE, KWAZULU-NATAL (a fictional cultural village attraction) Ramps, lifts and Visitors: 52 400 (2024) audio guides for 61 832 (2025) visitors with disabilities 24-hour security guards Guides trained in English, and CCTV cameras isiZulu, French and German at the parking area Online booking on the website and daily posts on social media [Source: Examiner’s own data] Copyright reserved Please turn over

Tourism 13 Hlayiso/Mock 2026 NSC Mock 4.2.1 Calculate the percentage increase in the number of visitors from 2024 to 2025. (3) 4.2.2 Identify TWO factors in the infographic, other than safety and security, that contribute to the success of the village as an attraction. (2) 4.2.3 Explain how the 24-hour security at the attraction can contribute to an increase in visitor numbers. (2) 4.2.4 Suggest TWO ways in which the village can use technology to improve the experience of its visitors. (4) [28] QUESTION 5 Study the information below and answer the questions that follow. MAPUNGUBWE – THE HILL OF THE JACKAL Mapungubwe Cultural Landscape was declared a World Heritage Site in 2003. It lies in the far north of South Africa, where the Limpopo and Shashe rivers meet, close to the borders with Botswana and Zimbabwe. About 800 years ago, Mapungubwe was the centre of one of the largest kingdoms in southern Africa. Its people traded gold and ivory with traders from the east coast of Africa in exchange for glass beads and cloth from places as far away as India and China. Archaeologists found a small golden figure of an animal in a royal grave on top of Mapungubwe Hill. The kingdom was abandoned in the late 1200s, possibly because of changes in the climate. [Source: Summary compiled by the examiner from general sources] 5.1 Name the type of World Heritage Site (natural, cultural or mixed) described above. (2) 5.2 Name the province in which Mapungubwe is located. (2) 5.3 Identify the famous golden artefact found on Mapungubwe Hill. (2) 5.4 Discuss TWO reasons why UNESCO declared Mapungubwe a World Heritage Site. (4) 5.5 Explain ONE benefit of World Heritage Site status for the local community living near Mapungubwe. (2) [12] Copyright reserved Please turn over

Tourism 14 Hlayiso/Mock 2026 NSC Mock QUESTION 6 Study the advertisement below and answer the questions that follow. KASI PEDAL TOURS – SOWETO Cycle past Vilakazi Street, the Hector Pieterson Memorial and the Orlando Towers Scan to book with a qualified local guide. Taste traditional food at a family-owned shisanyama! WINTER SPECIAL: 20% off for groups of 10 or more Book online: www.kasipedal.example Follow us: @KasiPedalTours [Source: Examiner’s own creation – the business is fictional] 6.1 Identify TWO marketing tools that Kasi Pedal Tours uses in the advertisement. (2) 6.2 Explain why social media is a suitable marketing method for a small tourism business. (2) 6.3 Name the organisation responsible for marketing South Africa as a tourism destination locally and internationally. (2) 6.4 Discuss TWO ways in which hosting a major international sports event can help to market South Africa as a tourism destination. (4) [10] TOTAL SECTION C: 50 Copyright reserved Please turn over

Tourism 15 Hlayiso/Mock 2026 NSC Mock SECTION D: TOURISM SECTORS; SUSTAINABLE AND RESPONSIBLE TOURISM QUESTION 7 7.1 Study the job advertisement below and answer the questions that follow. VACANCY: FRONT OFFICE RECEPTIONIST MOPANI RIDGE LODGE, HOEDSPRUIT (a fictional lodge) Requirements: • Grade 12 certificate (Tourism will be an advantage) • Fluent in English and at least one other South African language • Computer literate (reservation systems, e-mail) • Friendly, patient and well-groomed • Willing to work shifts, including weekends and public holidays We offer: A basic salary of R9 500 per month, free staff meals, uniforms and a contribution to medical aid. Send your CV to: careers@mopaniridge.example [Source: Examiner’s own creation] 7.1.1 Name the tourism sector in which the lodge operates. (2) 7.1.2 Identify TWO personal qualities that the lodge requires from the receptionist. (2) 7.1.3 Name ONE fringe benefit offered in the advertisement. (2) 7.2 Read the scenario below and answer the questions that follow. Sipho, a waiter at Mopani Ridge Lodge, took photos of a famous guest at the pool and posted them on his personal social-media page with rude comments about the guest. He also accepted an expensive watch from the guest’s driver in exchange for leaking the guest’s room number to a journalist. [Source: Examiner’s own creation] 7.2.1 Identify ONE example of unethical behaviour by Sipho. (2) 7.2.2 Discuss TWO possible consequences of Sipho’s behaviour for the lodge. (4) [12] Copyright reserved Please turn over

Tourism 16 Hlayiso/Mock 2026 NSC Mock QUESTION 8 8.1 Study the infographic below and answer the questions that follow. GREEN AND FAIR AT MOPANI RIDGE LODGE A Solar panels supply B 85% of staff are 70% of the lodge’s electricity from nearby villages D The lodge funds a C Fresh vegetables are reading programme at bought from local farmers a local primary school [Source: Examiner’s own creation] 8.1.1 Explain the concept triple bottom line. (2) 8.1.2 Classify the practices labelled A to D according to the pillars of the triple bottom line (environmental, social or economic). (4) 8.1.3 Discuss TWO advantages for the lodge of using solar energy. (4) 8.2 After installing water-saving showerheads and asking guests to reuse towels, the lodge reduced its water use from 220 litres to 154 litres per guest-night. 8.2.1 Calculate the percentage decrease in water use per guest-night. (3) 8.2.2 The lodge recorded 1 850 guest-nights in July. Calculate the total amount of water (in litres) the lodge saved in July. (3) 8.2.3 Suggest ONE other way in which guests can help the lodge to save water. (2) [18] TOTAL SECTION D: 30 Copyright reserved Please turn over

Tourism 17 Hlayiso/Mock 2026 NSC Mock SECTION E: DOMESTIC, REGIONAL AND INTERNATIONAL TOURISM; COMMUNICATION AND CUSTOMER CARE QUESTION 9 9.1 Read the extract below and answer the questions that follow. ASH CLOUD GROUNDS EUROPEAN FLIGHTS A volcano erupted under a glacier in Iceland, sending a huge cloud of fine volcanic ash high into the air. Winds carried the ash over the United Kingdom and northern Europe. Because ash can damage aircraft engines, airports in many countries closed their airspace for almost a week. Thousands of flights were cancelled and hundreds of thousands of passengers, including South African tourists, were stranded at airports around the world. [Source: Examiner’s own scenario (based on the 2010 eruption in Iceland)] 9.1.1 Classify the type of global event described in the extract. (2) 9.1.2 Explain TWO ways in which the closure of airspace affected airlines. (4) 9.1.3 Discuss TWO ways in which an event like this could affect inbound tourism to South Africa. (4) 9.2 Study the table below and answer the questions that follow. FOREIGN TOURIST ARRIVALS IN SOUTH AFRICA PER REGION, 2025 REGION ARRIVALS Africa land markets 5 640 000 Africa air markets 380 000 Europe 1 520 000 North America 460 000 Asia 290 000 Australasia 140 000 Central and South America 110 000 Middle East 60 000 [Source: Fictional data adapted by the examiner for this paper] 9.2.1 Identify the overseas region (outside Africa) that sent the highest number of tourists to South Africa in 2025. (2) 9.2.2 Calculate the percentage of the total foreign tourist arrivals that came from Europe. (4) 9.2.3 Explain ONE reason why most foreign tourists to South Africa come from African land markets. (2) Copyright reserved Please turn over

Tourism 18 Hlayiso/Mock 2026 NSC Mock 9.2.4 Explain ONE reason why a weak rand may attract more tourists from Europe. (2) [20] QUESTION 10 10.1 Study the online review below and answer the questions that follow. Seaview Guest House, Gqeberha Reviewed by Nomsa M. Rating: (2 out of 5) ’Disappointing stay’ I booked a sea-facing room, but we were given a room facing the parking area. We waited 40 minutes at reception to check in and the receptionist did not even greet us or apologise. The breakfast was excellent, but I will not be staying here again. [Source: Examiner’s own creation – the business and the guest are fictional] 10.1.1 Identify TWO complaints made by the guest. (2) 10.1.2 Suggest TWO steps the manager should follow when responding to this online review. (4) 10.1.3 Explain ONE reason why it is important for the guest house to respond to online reviews quickly. (2) 10.2 Name ONE method, other than online reviews, that the guest house can use to collect feedback from its guests. (2) [10] TOTAL SECTION E: 30 TOTAL: 200 Copyright reserved