Tourism Grade 12 P1 NSC November Mock 2026 Memo (English)

hlayiso mock exams Practice Series: Grade 12 NSC Preparation WWW.HLAYISO.COM NATIONAL SENIOR CERTIFICATE GRADE 12 TOURISM MOCK EXAMINATION 2026 MARKING GUIDELINES MARKS: 200 These marking guidelines consist of 14 pages. Copyright reserved Please turn over

Tourism 2 Hlayiso/Mock 2026 NSC – Marking Guidelines INFORMATION FOR MARKERS TOPICS IN THE TOURISM CAPS ABBREVIATION Topic 1 Tourism sectors TS Topic 2 Map work and tour planning MTP Topic 3 Tourism attractions TA Topic 4 Sustainable and responsible tourism SR Topic 5 Domestic, regional and international tourism DRI Topic 6 Culture and heritage tourism CH Topic 7 Foreign exchange FX Topic 8 Communication and customer care CC Topic 9 Marketing M • Accept alternative answers that are relevant and correct, even if they are not listed in these marking guidelines. • Where a question asks for TWO points, mark only the FIRST TWO points given by the candidate. • For calculations, award marks for method as shown by the ticks. Where the answer only is given and it is correct, award full marks. • Accept a decimal comma or a decimal point in calculations. Copyright reserved Please turn over

Tourism 3 Hlayiso/Mock 2026 NSC – Marking Guidelines SECTION A: SHORT QUESTIONS QUESTION 1 1.1 1.1.1 C ✓ Schengen visa MTP 1.1.2 B ✓ 15◦ MTP 1.1.3 B ✓ Harare MTP 1.1.4 A ✓ malaria MTP 1.1.5 C ✓ cheaper FX 1.1.6 D ✓ Yen FX 1.1.7 B ✓ Rio de Janeiro TA 1.1.8 A ✓ Taj Mahal TA 1.1.9 B ✓ Richtersveld Cultural and Botanical CH Landscape 1.1.10 A ✓ SAHRA CH 1.1.11 D ✓ advertising M 1.1.12 B ✓ Sho’t Left M 1.1.13 C ✓ transport TS 1.1.14 D ✓ Employment contract TS 1.1.15 A ✓ people, planet and profit SR 1.1.16 B ✓ rainwater harvesting SR 1.1.17 A ✓ Italy DRI 1.1.18 D ✓ regional DRI 1.1.19 A ✓ multiplier effect DRI 1.1.20 B ✓ E-mail CC (20 x 1) (20) 1.2 1.2.1 itinerary ✓ MTP 1.2.2 passport ✓ MTP 1.2.3 exchange rate ✓ FX 1.2.4 bank selling rate ✓ FX 1.2.5 red channel ✓ MTP (5 x 1) (5) 1.3 1.3.1 forward ✓ MTP 1.3.2 Nature ✓ TA 1.3.3 Athens ✓ TA 1.3.4 greenwashing ✓ SR 1.3.5 domestic ✓ DRI (5 x 1) (5) Copyright reserved Please turn over

Tourism 4 Hlayiso/Mock 2026 NSC – Marking Guidelines 1.4 1.4.1 C ✓ United States of America TA 1.4.2 D ✓ Australia TA 1.4.3 B ✓ Cambodia TA 1.4.4 A ✓ Egypt TA 1.4.5 E ✓ United Arab Emirates TA (5 x 1) (5) 1.5 1.5.1 E ✓ Robben Island CH 1.5.2 A ✓ Mapungubwe Cultural Landscape CH 1.5.3 C ✓ iSimangaliso Wetland Park CH 1.5.4 D ✓ Vredefort Dome CH 1.5.5 B ✓ Barberton Makhonjwa Mountains CH (5 x 1) (5) [40] TOTAL SECTION A: 40 Copyright reserved Please turn over

Tourism 5 Hlayiso/Mock 2026 NSC – Marking Guidelines SECTION B: MAP WORK AND TOUR PLANNING; FOREIGN EXCHANGE QUESTION 2 2.1.1 Greenwich Meridian ✓✓ MTP • Prime Meridian • 0◦ longitude (2) 2.1.2 8 ✓✓ MTP • 8 time zones NOTE: Johannesburg is UTC +2 and Sydney is UTC +10. (2) 2.1.3 Departure (SA time) 18:30 (+✓) 8 hours flying = 02:30 SA time ✓ MTP Dubai is 2 hours ahead of South Africa: 02:30 + 2 hours = 04:30 ✓ (Tuesday, 7 July) OR 04:30 ✓✓✓ (3) 2.1.4 Departure from Dubai: 04:30 + 3 h 15 min layover = 07:45 (Dubai MTP time) ✓ Arrival (Dubai time): 07:45 + 13 h 50 min = 21:35 ✓ Time difference Dubai (+4) and Sydney (+10) = 6 hours ✓ Arrival (Sydney time): 21:35 + 6 hours = 03:35 ✓ Date: Wednesday, 8 July 2026 ✓ OR Total travel time: 8 h + 3 h 15 min + 13 h 50 min = 25 h 05 min ✓ 18:30 (Monday, SA time) + 25 h 05 min = 19:35 Tuesday (SA time) ✓ Time difference SA and Sydney = 8 hours ✓ 19:35 + 8 hours = 03:35 ✓ Wednesday, 8 July 2026 ✓ OR 03:35 on Wednesday, 8 July 2026 ✓✓✓✓✓ NOTE: Award a maximum of 4 marks if the date is omitted or incorrect. (5) 2.1.5 The choir travels eastwards and Sydney is 8 hours ahead of South MTP Africa. ✓✓ • Time zones east of the Greenwich Meridian are ahead in time, so watches must be moved forward. (2) 2.1.6 19:30 (−✓) 8 hours ✓ MTP = 11:30 (Saturday, 11 July 2026) ✓ OR 11:30 ✓✓✓ (3) Copyright reserved Please turn over

Tourism 6 Hlayiso/Mock 2026 NSC – Marking Guidelines 2.2.1 Time = distance ÷ speed MTP = 108 km ÷ 72 km/h ✓✓ = 1,5 hours = 1 hour 30 minutes ✓ OR 1 hour 30 minutes ✓✓✓ (3) 2.2.2 08:15 + 1 h 30 min + 20 min ✓ MTP = 10:05 ✓ OR 10:05 ✓✓ (2) 2.3.1 Visa ✓✓ MTP • Visitor visa/tourist visa (2) 2.3.2 It covers medical costs if a choir member becomes ill or is injured MTP abroad. ✓✓ It covers the cost of lost, stolen or damaged luggage. ✓✓ • It covers costs if flights are cancelled or delayed. • It covers costs if the trip has to be cancelled or cut short. • Medical treatment overseas is very expensive. • It provides emergency assistance/evacuation and peace of mind. (ANY TWO) (4) 2.3.3 Adjust sleeping times a few days before departure to match MTP Sydney time. ✓✓ Drink plenty of water and avoid alcohol and caffeine during the flight. ✓✓ • Set watches to Sydney time when boarding the plane. • Sleep on the plane according to Sydney’s night-time. • Get sunlight and exercise on arrival; avoid long naps. • Eat light meals during the flight. • Move around/stretch during the long flight. (ANY TWO) (4) 2.4.1 Red channel ✓✓ MTP (2) 2.4.2 She has 3 litres of wine, which is more than the duty-free MTP allowance of 2 litres. ✓✓ • She has goods to declare/she must pay duty on the extra 1 litre of wine. (2) [36] Copyright reserved Please turn over

Tourism 7 Hlayiso/Mock 2026 NSC – Marking Guidelines QUESTION 3 3.1.1 AUD ✓ FX (1) 3.1.2 AED ✓ FX (1) 3.2 R45 000 (÷✓) 12,18 ✓ FX = AUD3 694,58 ✓ • A$3 694,58 • 3 694,58 Australian dollars OR AUD3 694,58 ✓✓✓ (3) 3.3 AUD320 (×✓) 11,42 ✓ FX = R3 654,40 ✓ • ZAR3 654,40 OR R3 654,40 ✓✓✓ NOTE: If the candidate uses the BSR (12,18), award a maximum of 1 mark for the method. (3) 3.4 The difference between the selling and buying rates is the bank’s FX profit. ✓✓ • The bank sells foreign currency at a higher rate to cover its costs and make a profit. (2) 3.5 Overseas travel becomes more expensive, because they need FX more rands to buy the same amount of foreign currency. ✓✓ • Their spending money buys less overseas/they may travel less or choose cheaper or domestic destinations. (2) 3.6 Credit card ✓✓ FX • Prepaid travel (forex) card • Debit card • Mobile/contactless payment linked to a bank card (2) [14] TOTAL SECTION B: 50 Copyright reserved Please turn over

Tourism 8 Hlayiso/Mock 2026 NSC – Marking Guidelines SECTION C: TOURIST ATTRACTIONS; CULTURE AND HERITAGE TOURISM; MARKETING QUESTION 4 4.1.1 A Eiffel Tower ✓ TA B Colosseum ✓ C Machu Picchu ✓ D Great Barrier Reef ✓ (4) 4.1.2 A France ✓ TA B Italy ✓ C Peru ✓ (3) 4.1.3 D ✓✓ TA • Great Barrier Reef (2) 4.1.4 Rising sea temperatures (climate change) cause coral bleaching. TA ✓✓ Pollution and run-off from farms and towns damage the coral. ✓✓ • Too many tourists/divers who touch or break the coral. • Boat anchors damage the reef. • Crown-of-thorns starfish feed on the coral. • Tropical cyclones/storms damage the reef. • Overfishing upsets the ecosystem. (ANY TWO) (4) 4.1.5 Limit the number of tourists per boat/trip to reduce damage to the TA reef. ✓✓ Brief tourists not to touch, stand on or remove coral. ✓✓ • Use fixed mooring buoys instead of anchors. • Encourage the use of reef-safe sunscreen. • Take all waste back to shore; no littering. • Use qualified/eco-certified guides. • Contribute part of the tour price to reef conservation. (ANY TWO) (4) 4.2.1 61 832 − 52 400 = 9 432 ✓ TA 9 432 ÷ 52 400 × 100 ✓ = 18% ✓ OR 18% ✓✓✓ (3) 4.2.2 Universal access/facilities for visitors with disabilities ✓ TA Guides who speak different languages ✓ • Marketing/online booking on the website and social media (ANY TWO) (2) Copyright reserved Please turn over

Tourism 9 Hlayiso/Mock 2026 NSC – Marking Guidelines 4.2.3 Visitors feel safe and recommend the attraction to others, which TA leads to more visitors. ✓✓ • Safe visitors are more likely to return (repeat visits). • It creates a positive image of the attraction. (2) 4.2.4 Offer a mobile app or QR codes with audio/video information at TA each exhibit. ✓✓ Provide free Wi-Fi so that visitors can share their experience on social media. ✓✓ • Use virtual reality/interactive displays to tell the history of the village. • Offer online ticketing and cashless payment to reduce queues. • Send visitors digital maps/information before their visit. (ANY TWO) (4) [28] QUESTION 5 5.1 Cultural (World Heritage Site) ✓✓ CH (2) 5.2 Limpopo ✓✓ CH (2) 5.3 Golden rhinoceros (rhino) ✓✓ CH (2) 5.4 It shows the remains of one of the largest and most important CH ancient kingdoms in southern Africa. ✓✓ It provides evidence of trade between Africa and places as far away as India and China. ✓✓ • It shows the development of a social class system (royalty lived on the hill). • The site has outstanding universal value for the history of humankind. • The remains of palaces, settlements and graves are well preserved. • It shows how climate change affected an ancient society. (ANY TWO) (4) 5.5 Tourism creates jobs for local people (e.g. guides, crafters). ✓✓ CH • Local people can sell crafts and food to tourists. • Better infrastructure (roads, services) is developed. • It creates pride in the community’s heritage. • Funding becomes available to protect the site. (2) [12] Copyright reserved Please turn over

Tourism 10 Hlayiso/Mock 2026 NSC – Marking Guidelines QUESTION 6 6.1 Social media ✓ M Website/online booking ✓ • QR code • Special offer/discount (20% off) • Printed advertisement/poster (ANY TWO) (2) 6.2 It is cheap or free and reaches a large number of people quickly. M ✓✓ • The business can interact directly with customers. • It can target specific markets (e.g. young people). • Posts can be updated easily and shared by customers. (2) 6.3 South African Tourism (SA Tourism) ✓✓ M (2) 6.4 Millions of viewers around the world see images of South Africa on M television and social media. ✓✓ Visitors who enjoy the event spread positive word of mouth and return as tourists. ✓✓ • It shows that South Africa has world-class infrastructure and can host big events. • It creates a positive image of the country as a safe and friendly destination. • It attracts sponsors and media coverage for South Africa. (ANY TWO) (4) [10] TOTAL SECTION C: 50 Copyright reserved Please turn over

Tourism 11 Hlayiso/Mock 2026 NSC – Marking Guidelines SECTION D: TOURISM SECTORS; SUSTAINABLE AND RESPONSIBLE TOURISM QUESTION 7 7.1.1 Accommodation (sector) ✓✓ TS (2) 7.1.2 Friendly ✓ TS Patient ✓ • Well-groomed • Willing to work shifts/flexible (ANY TWO) (2) 7.1.3 Free staff meals ✓✓ TS • Uniforms • Contribution to medical aid (2) 7.2.1 He posted photos of and rude comments about a guest on social TS media without permission. ✓✓ • He accepted an expensive gift (bribe). • He leaked confidential information (the guest’s room number). (2) 7.2.2 The lodge’s reputation will be damaged and guests may cancel TS bookings. ✓✓ The guest may take legal action against the lodge for breaching his/her privacy. ✓✓ • The lodge may lose income/famous guests may stop staying there. • Guests may feel unsafe and lose trust in the staff. • Negative reviews and media publicity. (ANY TWO) (4) [12] Copyright reserved Please turn over

Tourism 12 Hlayiso/Mock 2026 NSC – Marking Guidelines QUESTION 8 8.1.1 A business measures its success by considering its impact on SR people (social), the planet (environment) and profit (economic). ✓✓ (2) 8.1.2 A Environmental ✓ SR B Social ✓ C Economic ✓ D Social ✓ NOTE: For B, also accept economic (local employment creates income in the community). (4) 8.1.3 It reduces electricity costs, which increases profit. ✓✓ SR It reduces the lodge’s carbon footprint/pollution. ✓✓ • The lodge has electricity during power cuts (load shedding). • It is a renewable source of energy. • It attracts environmentally conscious (green) tourists/good for marketing. (ANY TWO) (4) 8.2.1 220 − 154 = 66 litres ✓ SR 66 ÷ 220 × 100 ✓ = 30% ✓ OR 30% ✓✓✓ (3) 8.2.2 66 litres × 1 850 ✓✓ SR = 122 100 litres ✓ OR 122 100 litres ✓✓✓ NOTE: Accept the candidate’s answer from QUESTION 8.2.1 (consistent accuracy). (3) 8.2.3 Take shorter showers instead of baths. ✓✓ SR • Close the tap while brushing teeth. • Report leaking taps and toilets to staff. • Use the dual-flush toilet button correctly. (2) [18] TOTAL SECTION D: 30 Copyright reserved Please turn over

Tourism 13 Hlayiso/Mock 2026 NSC – Marking Guidelines SECTION E: DOMESTIC, REGIONAL AND INTERNATIONAL TOURISM; COMMUNICATION AND CUSTOMER CARE QUESTION 9 9.1.1 Natural disaster ✓✓ DRI (2) 9.1.2 Flights were cancelled, so airlines lost income. ✓✓ DRI Airlines had to pay for meals/accommodation for stranded passengers. ✓✓ • Aircraft and crews were stuck at the wrong airports. • Airlines had to refund or rebook tickets. • Ash could damage aircraft engines/safety risk. (ANY TWO) (4) 9.1.3 Fewer tourists from Europe (an important market) arrived in South DRI Africa. ✓✓ Tourism businesses lost income because of cancelled bookings. ✓✓ • Tourists stranded in South Africa had to extend their stay (extra spending/extra costs). • Jobs in the tourism industry could be affected. • Tour packages and events had to be rescheduled. (ANY TWO) (4) 9.2.1 Europe ✓✓ DRI (2) 9.2.2 Total arrivals = 8 600 000 ✓✓ DRI 1 520 000 ÷ 8 600 000 × 100 ✓ = 17,67% ✓ OR 17,67% ✓✓✓✓ NOTE: Accept 17,7% or 18%. (4) 9.2.3 Neighbouring countries are close to South Africa and can travel by DRI road, which is cheaper. ✓✓ • Many travel to shop, do business or visit friends and relatives. • Many come for medical treatment or study. (2) 9.2.4 European tourists get more rands for their euros, so South Africa DRI becomes an affordable/value-for-money destination. ✓✓ (2) [20] Copyright reserved Please turn over

Tourism 14 Hlayiso/Mock 2026 NSC – Marking Guidelines QUESTION 10 10.1.1 She was given a room facing the parking area instead of a CC sea-facing room. ✓ She waited 40 minutes to check in. ✓ • The receptionist did not greet her or apologise. (ANY TWO) (2) 10.1.2 Thank the guest for the feedback and apologise sincerely. ✓✓ CC Explain what the guest house has done to correct the problems. ✓✓ • Respond professionally and politely, without arguing. • Offer compensation, e.g. a discount or free night on her next visit. • Invite the guest to contact the manager directly to discuss the matter. (ANY TWO) (4) 10.1.3 It shows the guest and potential guests that the business cares CC about its customers. ✓✓ • It protects the reputation of the guest house. • It may win back the unhappy guest. (2) 10.2 Questionnaires/comment cards ✓✓ CC • Suggestion box • E-mail surveys/QR-code surveys • Face-to-face conversations • Telephone follow-up calls (2) [10] TOTAL SECTION E: 30 TOTAL: 200 Copyright reserved