Tourism Grade 12 P1 NSC November Prediction 2026 QP (Eng)

Prediction hlayiso mock exams Practice Series: Grade 12 NSC Preparation WWW.HLAYISO.COM NATIONAL SENIOR CERTIFICATE GRADE 12 TOURISM PREDICTION EXAMINATION 2026 MARKS: 200 TIME: 3 hours This question paper consists of 18 pages. Copyright reserved Please turn over

Tourism 2 Hlayiso/Prediction 2026 NSC Prediction INSTRUCTIONS AND INFORMATION Read the instructions carefully before answering the questions. 1. This question paper consists of FIVE sections. 2. Answer ALL the questions. 3. Start EACH question on a NEW page. 4. For QUESTIONS 3.4, 3.5 and 9.2.2, round off your answers to TWO decimal places where necessary. 5. Show ALL calculations. 6. You may use a non-programmable calculator. 7. Use the mark allocation of each question as a guide to the length of your answer. 8. Write neatly and legibly. 9. The table below is a guide to help you allocate your time according to each section. SECTION TOPICS MARKS TIME (minutes) A Short Questions 40 20 B Map Work and Tour Planning; Foreign Exchange 50 50 C Tourist Attractions; Culture and Heritage Tourism; 50 50 Marketing D Tourism Sectors; Sustainable and Responsible 30 30 Tourism E Domestic, Regional and International Tourism; 30 30 Communication and Customer Care TOTAL 200 180 Copyright reserved Please turn over

Tourism 3 Hlayiso/Prediction 2026 NSC Prediction SECTION A: SHORT QUESTIONS QUESTION 1 1.1 Various options are provided as possible answers to the following questions. Choose the answer and write only the letter (A–D) next to the question numbers (1.1.1 to 1.1.20) in the ANSWER BOOK, e.g. 1.1.21 D. 1.1.1 A flight that flies from the departure airport to the destination airport without landing anywhere along the way: A Connecting flight B Non-stop flight C Transit flight D Charter flight 1.1.2 Travellers arriving in South Africa from certain countries in Africa and South America must show an international vaccination certificate against … A malaria. B bilharzia. C measles. D yellow fever. 1.1.3 Moving the clocks one hour forward during the summer months is known as … A jet lag. B daylight saving time. C the time difference. D Greenwich Mean Time. 1.1.4 The international currency code for the Japanese yen: A JPY B JAP C YEN D JPN 1.1.5 An informal measure that compares the price of the same burger in different countries to show whether a currency is overvalued or undervalued: A Big Mac Index B Consumer Price Index C Gross domestic product D Inflation rate Copyright reserved Please turn over

Tourism 4 Hlayiso/Prediction 2026 NSC Prediction 1.1.6 The ancient city in Jordan that was carved into rose-red sandstone cliffs: A Angkor Wat B Machu Picchu C Petra D Chichen Itza 1.1.7 The tallest building in the world, located in Dubai: A Burj Al Arab B Burj Khalifa C Petronas Towers D Shanghai Tower 1.1.8 An example of intangible cultural heritage: A Robben Island B San rock paintings C Praise poetry (izibongo) D The Voortrekker Monument 1.1.9 Heritage Day is celebrated in South Africa on … A 27 April. B 16 June. C 9 August. D 24 September. 1.1.10 WTM Africa, a travel trade show for the African travel industry, is held annually in … A Durban. B Cape Town. C Gqeberha. D Bloemfontein. 1.1.11 A well-known person who is chosen to promote a destination or product to the public: A Tourist guide B Travel agent C Brand ambassador D Concierge 1.1.12 A business that combines transport, accommodation and activities into a package and sells it as a tour: A Tour operator B Car rental company C Tourist information centre D Airline Copyright reserved Please turn over

Tourism 5 Hlayiso/Prediction 2026 NSC Prediction 1.1.13 The document that lists the duties and responsibilities of a specific job: A Curriculum vitae B Payslip C Code of conduct D Job description 1.1.14 A lodge that installs solar geysers and LED light bulbs is practising … A water management. B waste management. C energy management. D social responsibility. 1.1.15 A system that reuses water from basins and showers to flush toilets and water gardens: A Rainwater harvesting B Grey-water system C Desalination D Borehole 1.1.16 A tourist who travels to Polokwane to attend a family wedding is classified as a … tourist. A business B medical C adventure D VFR 1.1.17 The 2026 FIFA World Cup was co-hosted by Canada, Mexico and … A the USA. B Brazil. C Argentina. D Spain. 1.1.18 The regional organisation of 16 southern African member states that promotes cooperation, including tourism, in the region: A AU B BRICS C UNWTO D SADC 1.1.19 Smiling, eye contact and good posture are examples of … communication. A written B verbal C non-verbal D electronic Copyright reserved Please turn over

Tourism 6 Hlayiso/Prediction 2026 NSC Prediction 1.1.20 A person who poses as an ordinary customer to evaluate the service of a business: A Mystery shopper B Ombudsman C Tour operator D Porter (20 x 1) (20) 1.2 Give ONE word/term for EACH of the following descriptions by choosing a word/term from the list below. Write only the word/term next to the question numbers (1.2.1 to 1.2.5) in the ANSWER BOOK, e.g. 1.2.6 passport. jet lag; visa; bank buying rate; bank selling rate; green channel; red channel; travel insurance; itinerary 1.2.1 Tiredness and disturbed sleep caused by flying quickly across several time zones 1.2.2 An official permit, usually in a passport, that allows a person to enter a foreign country 1.2.3 The rate at which a bank buys foreign currency from a traveller 1.2.4 The customs channel used by travellers who have nothing to declare 1.2.5 Cover that protects travellers against financial loss caused by illness, lost luggage or cancelled flights (5 x 1) (5) 1.3 Choose the correct word(s) from those given in brackets. Write only the word(s) next to the question numbers (1.3.1 to 1.3.5) in the ANSWER BOOK, e.g. 1.3.6 itinerary. 1.3.1 Travellers who cross the International Date Line from west to east (gain/lose) a day. 1.3.2 The Colosseum is located in (Rome/Athens). 1.3.3 The Cradle of Humankind is a (natural/cultural) World Heritage Site. 1.3.4 Tourists from Lesotho who visit South Africa form part of the (regional/long-haul) market. 1.3.5 A (questionnaire/brochure) is used to collect feedback from customers. (5 x 1) (5) Copyright reserved Please turn over

Tourism 7 Hlayiso/Prediction 2026 NSC Prediction 1.4 Choose a country in COLUMN B that matches the icon in COLUMN A. Write only the letter (A–F) next to the question numbers (1.4.1 to 1.4.5) in the ANSWER BOOK, e.g. 1.4.6 G. COLUMN A: ICON COLUMN B: COUNTRY 1.4.1 Sagrada Família A Tanzania 1.4.2 Mount Kilimanjaro B Brazil 1.4.3 Christ the Redeemer C China 1.4.4 The Forbidden City D Spain 1.4.5 Neuschwanstein Castle E Peru F Germany (5 x 1) (5) 1.5 Study the map below showing some of South Africa’s World Heritage Sites, labelled A to F. Match the descriptions with the sites on the map. Write only the letter (A–F) next to the question numbers (1.5.1 to 1.5.5) in the ANSWER BOOK, e.g. 1.5.6 G. N C A Johannesburg E D B LESOTHO Durban F Indian Ocean Atlantic Ocean [Source: Examiner’s own sketch (not to scale)] 1.5.1 Limestone caves where fossils of early hominids, such as ’Mrs Ples’, were found 1.5.2 The largest verified meteorite impact structure on Earth 1.5.3 A Kalahari Desert landscape linked to the history and culture of the San people 1.5.4 Protected areas known for fynbos, one of the richest plant kingdoms in the world 1.5.5 A mountainous desert landscape along the Orange River where Nama herders move with their livestock between seasons (5 x 1) (5) TOTAL SECTION A: 40 Copyright reserved Please turn over

Tourism 8 Hlayiso/Prediction 2026 NSC Prediction SECTION B: MAP WORK AND TOUR PLANNING; FOREIGN EXCHANGE QUESTION 2 2.1 Study the time-zone strip and the flight information below and answer the questions that follow. -10 -9 -8 -7 -6 -5 -4 -3 -2 -1 0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +10 +11 +12 London Los Angeles Tokyo Doha Mumbai Greenwich Meridian New York Johannesburg Singapore Dubai Sydney Numbers show the hours ahead (+) or behind (−) UTC in STANDARD time. New York (March to November) and London (March to October) practise daylight saving time (DST), when their clocks are 1 hour ahead of standard time. [Source: Examiner’s own diagram (simplified, not to scale)] ROBOTICS TEAM TO NEW YORK The Mzansi Makers, a (fictional) school robotics team from Gqeberha, has qualified for an international youth robotics challenge in New York City, USA, from 20 to 24 July 2026. Their travel agent booked the following flights: Departure: OR Tambo International Friday, 17 July 2026 at 19:40 Airport Flight 1: Johannesburg to Doha (Qatar) Flying time: 8 hours 10 minutes Layover: Hamad International Airport, 3 hours 30 minutes Doha Flight 2: Doha to New York (JFK) Flying time: 14 hours 5 minutes NOTE: Qatar does NOT practise daylight saving time. New York practises daylight saving time in July. [Source: Examiner’s own creation] 2.1.1 Explain the term layover. (2) 2.1.2 Calculate the local time in Doha when the team lands at Hamad International Airport. (3) 2.1.3 Calculate the local time AND date when the team will arrive in New York. (5) 2.1.4 Explain why New York is only SIX hours behind South Africa in July, although the time-zone strip shows a difference of SEVEN hours. (2) Copyright reserved Please turn over

Tourism 9 Hlayiso/Prediction 2026 NSC Prediction 2.1.5 The final round of the challenge will start at 10:00 (New York time) on Friday, 24 July 2026. Calculate the time in South Africa when the parents can watch the final round live on the internet. (3) 2.2 South African citizens need a visa to visit the United States of America. 2.2.1 Give ONE reason why the team should apply for their visas several months before the trip. (2) 2.2.2 State TWO requirements that the passport of each team member must meet before the team can travel. (4) 2.3 Study the itinerary below and answer the questions that follow. MZANSI MAKERS: FREE DAY IN NEW YORK – SATURDAY, 25 JULY 2026 TIME ACTIVITY 07:30 Breakfast at the hotel 09:00 Ferry from Battery Park to Liberty Island – guided visit to the Statue of Liberty 12:30 Lunch in Lower Manhattan 14:00 Walk across the Brooklyn Bridge 16:00 FREE TIME – shopping 19:00 Dinner and evening visit to Times Square 22:00 Return to the hotel [Source: Examiner’s own creation] 2.3.1 Explain the purpose of an itinerary. (2) 2.3.2 Discuss TWO reasons why the tour leader included free time in the itinerary. (4) 2.4 New York is a busy city with millions of visitors. Recommend TWO ways in which the team members can keep themselves and their belongings safe while sightseeing. (4) 2.5 Study the information below and answer the questions that follow. BACK HOME AT OR TAMBO When the team returned to OR Tambo International Airport, the coach, Mr Dlamini, had the following items in his luggage: • A new laptop bought in New York for the equivalent of R14 500 • Souvenirs worth R1 800 • One 1-litre bottle of spirits NOTE: The duty-free allowance for new or used goods is R5 000 per person. [Source: Examiner’s own creation] Copyright reserved Please turn over

Tourism 10 Hlayiso/Prediction 2026 NSC Prediction 2.5.1 Identify the customs channel that Mr Dlamini must use. (2) 2.5.2 Give ONE reason for your answer to QUESTION 2.5.1. (2) 2.5.3 Name the government body that collects customs duties at South African ports of entry. (1) [36] Copyright reserved Please turn over

Tourism 11 Hlayiso/Prediction 2026 NSC Prediction QUESTION 3 Study the exchange rate table below and answer the questions that follow. MZANSI FOREX: EXCHANGE RATES ON 15 JULY 2026 CURRENCY BANK BUYING RATE (BBR) BANK SELLING RATE (BSR) US dollar (USD) 17,20 18,25 Qatari riyal 4,62 5,10 Euro (EUR) 19,95 21,15 British pound (GBP) 23,10 24,60 NOTE: The rates are fictional and are given in South African rand (ZAR). [Source: Examiner’s own data] 3.1 Give the currency code for the Qatari riyal. (1) 3.2 Identify the strongest currency against the rand in the table above. (1) 3.3 Explain the term bank selling rate. (2) 3.4 The team manager exchanged R60 000 into US dollars before the trip. Calculate how many US dollars she received. (3) 3.5 On their return to South Africa, the team had USD285 left. Calculate the amount in rand that they will receive when they exchange this money at Mzansi Forex. (3) 3.6 Explain how a stronger rand would have benefited the team on this trip. (2) 3.7 Explain ONE advantage of using a prepaid multi-currency travel card instead of cash on the trip. (2) [14] TOTAL SECTION B: 50 Copyright reserved Please turn over

Tourism 12 Hlayiso/Prediction 2026 NSC Prediction SECTION C: TOURIST ATTRACTIONS; CULTURE AND HERITAGE TOURISM; MARKETING QUESTION 4 4.1 Study the ’Postcards from the world’ below and answer the questions that follow. POSTCARD A POSTCARD B Greetings from Agra! Today we saw We took the ferry to see the copper the white marble mausoleum that an lady holding a torch high in the air. emperor built in memory of his wife. It She was a gift from France and glows pink at sunrise. welcomes ships to the harbour. POSTCARD C POSTCARD D We watched a concert in the building The local people call me ’the smoke with roofs shaped like white sails, that thunders’. You can feel my right on the harbour next to a famous spray from the bridge that links two bridge. countries. [Source: Examiner’s own creation] 4.1.1 Identify the icons described on postcards A, B, C and D. (4) 4.1.2 Name the countries where the icons on postcards A and C are located. (2) 4.1.3 Name the TWO countries that share the icon on postcard D. (2) 4.1.4 Explain why the icon on postcard B is regarded as a symbol of freedom. (2) 4.1.5 Explain the difference between an icon and an attraction. (2) 4.2 Read the extract below and answer the questions that follow. VENICE: TOO MANY VISITORS? Venice, a city built on more than 100 small islands in a lagoon, is one of the most visited cities in the world. Its canals, bridges and historic buildings form part of a World Heritage Site. On busy days the narrow streets are so crowded with day visitors that residents struggle to get to work or school. Many residents have moved away because homes are being rented out to tourists and everyday shops have been replaced by souvenir shops. To manage the problem, Italy banned large cruise ships from sailing through the city centre in 2021. In 2024 Venice started charging day visitors an access fee to enter the historic centre on the busiest days. Tour groups are now limited to 25 people. [Source: Summary compiled by the examiner from general sources] 4.2.1 Name the continent and the country where Venice is located. (2) 4.2.2 Explain the term over-tourism. (2) Copyright reserved Please turn over

Tourism 13 Hlayiso/Prediction 2026 NSC Prediction 4.2.3 Identify TWO measures in the extract that are used to manage visitor numbers in Venice. (2) 4.2.4 Discuss TWO negative impacts of over-tourism on the residents of Venice. (4) 4.2.5 Explain how the access fee can contribute to the sustainable management of Venice as an attraction. (2) 4.2.6 Suggest TWO ways in which tourists can behave responsibly when they visit a crowded historic city such as Venice. (4) [28] Copyright reserved Please turn over

Tourism 14 Hlayiso/Prediction 2026 NSC Prediction QUESTION 5 Study the information below and answer the questions that follow. MALOTI-DRAKENSBERG PARK The uKhahlamba-Drakensberg Park was declared a World Heritage Site in 2000. In 2013 it was extended to include the Sehlabathebe National Park in the neighbouring country. Today the site is called the Maloti-Drakensberg Park and it is managed by the two countries together. The park has spectacular basalt cliffs, deep valleys and rivers that supply water to millions of people. It is home to many plants and animals that are found nowhere else in the world. Its caves and rock shelters contain thousands of rock paintings made by the San people over thousands of years. [Source: Summary compiled by the examiner from general sources] 5.1 Name the type of World Heritage Site (natural, cultural or mixed) described above. (2) 5.2 Name the South African province and the neighbouring country in which the Maloti-Drakensberg Park is located. (2) 5.3 Explain the term transboundary World Heritage Site. (2) 5.4 Discuss TWO reasons why UNESCO declared the Maloti-Drakensberg Park a World Heritage Site. (4) 5.5 Recommend ONE way in which tourists can help to protect the San rock paintings. (2) [12] QUESTION 6 Read the scenario below and answer the questions that follow. FROM INDABA TO INSTAGRAM Ezinkalweni Tours (a fictional company) offers food and heritage walks in Durban. In May 2026 the company had a stand at Africa’s Travel Indaba, where it met tour operators and travel buyers from many countries. The company also invited three travel influencers, with a combined 900 000 followers, to join its walks and share short videos on social media. [Source: Examiner’s own creation] 6.1 Give the definition of a travel trade show. (2) 6.2 Name ONE international travel trade show held OUTSIDE South Africa where South Africa is marketed. (2) 6.3 Discuss TWO advantages for Ezinkalweni Tours of using travel influencers to market its walks. (4) 6.4 Explain ONE disadvantage of using social media as a marketing tool for a tourism business. (2) [10] TOTAL SECTION C: 50 Copyright reserved Please turn over

Tourism 15 Hlayiso/Prediction 2026 NSC Prediction SECTION D: TOURISM SECTORS; SUSTAINABLE AND RESPONSIBLE TOURISM QUESTION 7 7.1 Study the information below and answer the questions that follow. WELCOME TO THE TEAM! Ayanda has been appointed as a rental agent at the King Shaka International Airport branch of Coastline Car Hire (a fictional company). On her first day the branch manager asked her to sign an employment contract and gave her a copy of the company’s code of conduct. [Source: Examiner’s own creation] 7.1.1 Name the tourism sector in which Coastline Car Hire operates. (2) 7.1.2 Explain the purpose of an employment contract. (2) 7.1.3 State TWO items that should be included in Ayanda’s employment contract. (2) 7.2 Read the scenario below and answer the questions that follow. Two months later, a customer complained that Ayanda’s colleague, Sizwe, arrived 40 minutes late for his shift, chatted on his cellphone while serving customers, and gave a customer’s ID number and cellphone number to a friend. [Source: Examiner’s own creation] 7.2.1 Identify TWO examples of unprofessional conduct by Sizwe. (2) 7.2.2 Discuss TWO reasons why it is important for Coastline Car Hire to have a code of conduct for its staff. (4) [12] Copyright reserved Please turn over

Tourism 16 Hlayiso/Prediction 2026 NSC Prediction QUESTION 8 8.1 Study the infographic below and answer the questions that follow. AMATOLA FOREST BACKPACKERS, HOGSBACK (a fictional business) – certified by Fair Trade Tourism B Waste is sorted A Fresh vegetables are and recycled; food bought from local farmers waste is composted C A free after-school D Crafts made by local homework club is run women are sold in the shop for village children [Source: Examiner’s own creation] 8.1.1 Explain the concept Fair Trade Tourism (FTT) certification. (2) 8.1.2 Classify the practices labelled A to D according to the pillars of the triple bottom line (environmental, social or economic). (4) 8.1.3 Discuss TWO advantages for the backpackers of being certified by Fair Trade Tourism. (4) 8.2 In a paragraph, discuss THREE ways in which a tourism business can reduce its energy consumption. NOTE: Use full sentences in a paragraph format. One mark is allocated for the paragraph format. (7) 8.3 Give ONE term for the total amount of greenhouse gases released into the atmosphere as a result of a person’s travel and activities. (1) [18] TOTAL SECTION D: 30 Copyright reserved Please turn over

Tourism 17 Hlayiso/Prediction 2026 NSC Prediction SECTION E: DOMESTIC, REGIONAL AND INTERNATIONAL TOURISM; COMMUNICATION AND CUSTOMER CARE QUESTION 9 9.1 Read the extract below and answer the questions that follow. WORLD LEADERS MEET IN JOHANNESBURG In November 2025 South Africa became the first African country to host a G20 Leaders’ Summit. Heads of state, ministers, officials and journalists from the world’s largest economies gathered in Johannesburg. Thousands of visitors needed accommodation, transport and meals, while roads around the venue were closed for security reasons. The summit was broadcast to millions of viewers around the world. [Source: Summary compiled by the examiner from general news reports] 9.1.1 Classify the type of global event described in the extract. (2) 9.1.2 Explain TWO ways in which hosting the summit benefited the tourism industry in Johannesburg. (4) 9.1.3 Discuss ONE negative impact that the summit could have had on the residents of Johannesburg. (2) 9.2 Study the table below and answer the questions that follow. TOURIST ARRIVALS IN SOUTH AFRICA FROM SELECTED OVERSEAS MARKETS SOURCE MARKET 2024 2025 United Kingdom 420 000 446 000 United States of America 350 000 378 000 Germany 330 000 341 000 France 150 000 168 000 China 85 000 102 000 India 70 000 79 000 [Source: Fictional data created by the examiner for this paper] 9.2.1 Identify the overseas source market that sent the most tourists to South Africa in 2025. (2) 9.2.2 Calculate the percentage increase in tourist arrivals from China from 2024 to 2025. (3) 9.2.3 Explain ONE reason why many European tourists prefer to visit South Africa between December and March. (2) 9.2.4 Suggest TWO ways in which South Africa can attract more tourists from China and India. (4) Copyright reserved Please turn over

Tourism 18 Hlayiso/Prediction 2026 NSC Prediction 9.3 Give ONE term for the time of the year when a destination receives the highest number of tourists. (1) [20] QUESTION 10 10.1 Study the e-mail below and answer the questions that follow. To: bookings@ezinkalweni.example Subject: Very poor day tour Dear Manager On Saturday our group of 12 waited 50 minutes at the hotel for the tour bus. The bus had no air conditioning on a 34 ◦ C day. When my mother asked the guide to slow down, he rolled his eyes and walked away. We paid for a full-day tour, but we were back at the hotel by 13:00. I expect a reply. Mrs T. Naidoo [Source: Examiner’s own creation – the business and the customer are fictional] 10.1.1 Identify TWO complaints made by Mrs Naidoo. (2) 10.1.2 Discuss TWO ways in which poor customer service, as described in the e-mail, can affect the tour company. (4) 10.1.3 Recommend the most suitable method of communication that the manager should use to respond to Mrs Naidoo, and give ONE reason for your answer. (2) 10.2 Explain the concept service excellence. (2) [10] TOTAL SECTION E: 30 TOTAL: 200 Copyright reserved