Tourism Grade 12 P1 NSC November Prediction 2026 Memo (Eng)

Prediction hlayiso mock exams Practice Series: Grade 12 NSC Preparation WWW.HLAYISO.COM NATIONAL SENIOR CERTIFICATE GRADE 12 TOURISM PREDICTION EXAMINATION 2026 MARKING GUIDELINES MARKS: 200 These marking guidelines consist of 15 pages. Copyright reserved Please turn over

Tourism 2 Hlayiso/Prediction 2026 NSC – Marking Guidelines INFORMATION FOR MARKERS TOPICS IN THE TOURISM CAPS ABBREVIATION Topic 1 Tourism sectors TS Topic 2 Map work and tour planning MTP Topic 3 Tourism attractions TA Topic 4 Sustainable and responsible tourism SR Topic 5 Domestic, regional and international tourism DRI Topic 6 Culture and heritage tourism CH Topic 7 Foreign exchange FX Topic 8 Communication and customer care CC Topic 9 Marketing M • Accept alternative answers that are relevant and correct, even if they are not listed in these marking guidelines. • Where a question asks for TWO points, mark only the FIRST TWO points given by the candidate. • For (2 x 2) questions, award 2 marks for each complete, well-explained point and 1 mark for a partial point. • For calculations, award marks for method as shown by the ticks. Where only the answer is given and it is correct, award full marks. Apply consistent accuracy (CA) where a candidate uses an incorrect earlier value correctly. • Accept a decimal comma or a decimal point in calculations. Copyright reserved Please turn over

Tourism 3 Hlayiso/Prediction 2026 NSC – Marking Guidelines SECTION A: SHORT QUESTIONS QUESTION 1 1.1 1.1.1 B ✓ Non-stop flight MTP 1.1.2 D ✓ yellow fever MTP 1.1.3 B ✓ daylight saving time MTP 1.1.4 A ✓ JPY FX 1.1.5 A ✓ Big Mac Index FX 1.1.6 C ✓ Petra TA 1.1.7 B ✓ Burj Khalifa TA 1.1.8 C ✓ Praise poetry (izibongo) CH 1.1.9 D ✓ 24 September CH 1.1.10 B ✓ Cape Town M 1.1.11 C ✓ Brand ambassador M 1.1.12 A ✓ Tour operator TS 1.1.13 D ✓ Job description TS 1.1.14 C ✓ energy management SR 1.1.15 B ✓ Grey-water system SR 1.1.16 D ✓ VFR DRI 1.1.17 A ✓ the USA DRI 1.1.18 D ✓ SADC DRI 1.1.19 C ✓ non-verbal CC 1.1.20 A ✓ Mystery shopper CC (20 x 1) (20) 1.2 1.2.1 jet lag ✓ MTP 1.2.2 visa ✓ MTP 1.2.3 bank buying rate ✓ FX 1.2.4 green channel ✓ MTP 1.2.5 travel insurance ✓ MTP (5 x 1) (5) 1.3 1.3.1 gain ✓ MTP 1.3.2 Rome ✓ TA 1.3.3 cultural ✓ CH 1.3.4 regional ✓ DRI 1.3.5 questionnaire ✓ CC (5 x 1) (5) Copyright reserved Please turn over

Tourism 4 Hlayiso/Prediction 2026 NSC – Marking Guidelines 1.4 1.4.1 D ✓ Spain TA 1.4.2 A ✓ Tanzania TA 1.4.3 B ✓ Brazil TA 1.4.4 C ✓ China TA 1.4.5 F ✓ Germany TA (5 x 1) (5) 1.5 1.5.1 C ✓ Cradle of Humankind CH 1.5.2 E ✓ Vredefort Dome CH 1.5.3 A ✓ ‡Khomani Cultural Landscape CH 1.5.4 F ✓ Cape Floral Region Protected Areas CH 1.5.5 B ✓ Richtersveld Cultural and Botanical CH Landscape (5 x 1) (5) [40] TOTAL SECTION A: 40 Copyright reserved Please turn over

Tourism 5 Hlayiso/Prediction 2026 NSC – Marking Guidelines SECTION B: MAP WORK AND TOUR PLANNING; FOREIGN EXCHANGE QUESTION 2 2.1.1 A (short) stop at an airport between two connecting flights, where MTP passengers wait to board the next flight to their destination. ✓✓ • The waiting time at an intermediate airport before the next flight departs (usually less than 24 hours). (2) 2.1.2 Departure (SA time) 19:40 + 8 h 10 min = 03:50 (SA time) ✓ MTP Doha is 1 hour ahead of South Africa ✓ 03:50 + 1 hour = 04:50 (Saturday, 18 July 2026) ✓ OR 04:50 ✓✓✓ (3) 2.1.3 Departure from Doha: 04:50 + 3 h 30 min layover = 08:20 (Doha MTP time) ✓ Arrival (Doha time): 08:20 + 14 h 05 min = 22:25 ✓ Time difference Doha (+3) and New York in July (−4) = 7 hours ✓ Arrival (New York time): 22:25 − 7 hours = 15:25 ✓ Date: Saturday, 18 July 2026 ✓ OR Total travel time: 8 h 10 min + 3 h 30 min + 14 h 05 min = 25 h 45 min ✓ 19:40 (Friday, SA time) + 25 h 45 min = 21:25 Saturday (SA time) ✓ Time difference SA (+2) and New York in July (−4) = 6 hours ✓ 21:25 − 6 hours = 15:25 ✓ Saturday, 18 July 2026 ✓ OR 15:25 on Saturday, 18 July 2026 ✓✓✓✓✓ NOTE: CA from QUESTION 2.1.2. If the candidate uses −5 for New York (ignores DST), the arrival time is 14:25: award a maximum of 4 marks. Award a maximum of 4 marks if the date is omitted or incorrect. (5) 2.1.4 New York practises daylight saving time in July, so its clocks are MTP moved 1 hour forward (UTC −5 becomes UTC −4). ✓ South Africa does not practise daylight saving time, so the difference becomes 6 hours. ✓ (2) 2.1.5 10:00 (+✓) 6 hours ✓ MTP = 16:00 (Friday, 24 July 2026) ✓ OR 16:00 ✓✓✓ NOTE: CA: if the candidate uses a 7-hour difference (17:00), award 2 marks. (3) Copyright reserved Please turn over

Tourism 6 Hlayiso/Prediction 2026 NSC – Marking Guidelines 2.2.1 It takes time to process visa applications. ✓✓ MTP • Appointments for interviews at the US embassy/consulate may only be available weeks/months later. • Supporting documents (e.g. letters of invitation, bank statements, parental consent for minors) must be collected. • If the visa is delayed or refused, there is still time to make other arrangements/avoid losing money on flights. (ANY ONE) (2) 2.2.2 The passport must be valid for at least six months after the date of MTP return. ✓✓ The passport must have at least two blank (unused) pages for visas/entry and exit stamps. ✓✓ • The passport must be machine-readable and in good condition (not damaged). • The name on the passport must be the same as the name on the air ticket/visa. (ANY TWO) (4) 2.3.1 It gives a detailed, day-by-day/time-by-time plan of the activities, MTP places to visit and transport, so that the tourists know what to expect and the tour runs smoothly. ✓✓ • It helps with time management/organisation of the tour. (2) 2.3.2 The team members can rest/relax after a busy programme. ✓✓ MTP They can explore/shop according to their own interests and buy souvenirs. ✓✓ • It gives flexibility if earlier activities (e.g. the ferry) run late. • Tourists enjoy some independence, which increases satisfaction. • It gives the tour leader time to make arrangements for the evening. (ANY TWO) (4) 2.4 Stay together in groups/use a buddy system and agree on a MTP meeting point. ✓✓ Keep passports and valuables in the hotel safe and do not display expensive items. ✓✓ • Carry bags in front of the body/use a money belt in crowded places such as Times Square (pickpockets). • Use only official/registered taxis or public transport. • Stay in busy, well-lit areas and return to the hotel before late at night. • Save emergency numbers (911) and the hotel address on the phone; keep phones charged. • Follow the instructions of the tour leader/local guide. (ANY TWO) (4) Copyright reserved Please turn over

Tourism 7 Hlayiso/Prediction 2026 NSC – Marking Guidelines 2.5.1 Red channel ✓✓ MTP (2) 2.5.2 The value of the laptop and the souvenirs (R14 500 + R1 800 = MTP R16 300) is more than the duty-free allowance of R5 000. ✓✓ • He has goods to declare and must pay duty on the amount above the allowance. (2) 2.5.3 South African Revenue Service (SARS) ✓ MTP • SARS Customs (1) [36] QUESTION 3 3.1 QAR ✓ FX (1) 3.2 British pound ✓ FX • GBP (1) 3.3 The rate at which a bank/forex bureau sells foreign currency to a FX customer (e.g. a traveller who buys foreign currency before a trip). ✓✓ (2) 3.4 R60 000 ÷ 18,25 ✓✓ FX = USD3 287,67 ✓ OR USD3 287,67 ✓✓✓ NOTE: If the BBR is used (R60 000 ÷ 17,20 = USD3 488,37), award 1 mark. (3) 3.5 USD285 × 17,20 ✓✓ FX = R4 902,00 ✓ OR R4 902,00 ✓✓✓ NOTE: If the BSR is used (USD285 × 18,25 = R5 201,25), award 1 mark. (3) 3.6 The team would have received more US dollars for every rand, so FX the trip would have cost less/they would have had more spending money. ✓✓ • Their buying power in the USA would have been greater. (2) 3.7 It is safer than cash because it is PIN-protected and can be FX blocked if it is lost or stolen. ✓✓ • The exchange rate is locked in when the card is loaded. • It can be loaded with several currencies and reloaded online. • It is widely accepted and spending can be tracked. • There is no need to carry large amounts of cash. (ANY ONE) (2) [14] TOTAL SECTION B: 50 Copyright reserved Please turn over

Tourism 8 Hlayiso/Prediction 2026 NSC – Marking Guidelines SECTION C: TOURIST ATTRACTIONS; CULTURE AND HERITAGE TOURISM; MARKETING QUESTION 4 4.1.1 A – Taj Mahal ✓ TA B – Statue of Liberty ✓ C – Sydney Opera House ✓ D – Victoria Falls ✓ (Mosi-oa-Tunya) (4) 4.1.2 A – India ✓ TA C – Australia ✓ (2) 4.1.3 Zambia ✓ TA Zimbabwe ✓ (2) 4.1.4 The statue (Lady Liberty) holds a torch (of liberty) and was a gift TA from France to celebrate freedom and democracy/friendship between the two countries. ✓✓ • It welcomed millions of immigrants arriving by ship who were seeking a new life and freedom in the USA. • Broken chains lie at her feet, symbolising freedom from oppression/the end of slavery. (ANY ONE) (2) 4.1.5 An icon is a world-famous, unique and easily recognisable TA attraction that symbolises a specific country/city, while an attraction is any place, object or event of interest that draws tourists to visit. ✓✓ (2) 4.2.1 Europe ✓ TA Italy ✓ (2) 4.2.2 When too many tourists visit a destination at the same time, so that TA its carrying capacity is exceeded and the environment, the residents and the visitor experience are harmed. ✓✓ (2) 4.2.3 Large cruise ships are banned from sailing through the city centre. TA ✓ Day visitors pay an access fee on the busiest days. ✓ Tour groups are limited to 25 people. ✓ (ANY TWO) (2 x 1) (2) Copyright reserved Please turn over

Tourism 9 Hlayiso/Prediction 2026 NSC – Marking Guidelines 4.2.4 Crowded streets make it difficult for residents to get to work or TA school/to move around. ✓✓ Homes are rented out to tourists, so housing becomes scarce and expensive and residents are forced to move away. ✓✓ • Everyday shops are replaced by souvenir shops, so residents struggle to buy daily necessities. • The cost of living increases. • Noise, litter and pollution increase, which lowers residents’ quality of life. • The local culture and community life are lost as the city empties of residents. (ANY TWO) (4) 4.2.5 The fee discourages day visitors on the busiest days, which TA spreads visitors more evenly and reduces overcrowding/pressure on the historic centre. ✓✓ • The money collected can be used to clean, maintain and conserve the city’s heritage. • It helps the city to record and monitor visitor numbers. (ANY ONE) (2) 4.2.6 Visit during the off-peak season/quieter times of the day. ✓✓ TA Stay overnight and support local businesses/restaurants instead of only visiting for a few hours. ✓✓ • Respect residents’ privacy and local rules (e.g. no swimming in canals, no picnics on bridges/steps). • Do not litter; use the bins provided. • Walk quietly, keep to one side and do not block narrow streets and bridges. • Use local, registered guides and book tickets/entry in advance. (ANY TWO) (4) [28] Copyright reserved Please turn over

Tourism 10 Hlayiso/Prediction 2026 NSC – Marking Guidelines QUESTION 5 5.1 Mixed (World Heritage Site) ✓✓ CH (2) 5.2 KwaZulu-Natal ✓ CH Lesotho ✓ (2) 5.3 A World Heritage Site that stretches across the border of two (or CH more) countries and is protected and managed jointly by those countries. ✓✓ (2) 5.4 It has outstanding natural beauty, with spectacular basalt cliffs, CH peaks and deep valleys. ✓✓ It contains the largest and most concentrated group of rock paintings in Africa south of the Sahara, made by the San over thousands of years. ✓✓ • It has exceptional biodiversity, with many endemic and threatened plant and animal species. • It is an important water catchment area for millions of people. • The rock art shows the spiritual life/culture of the San people, which no longer exists in the area. (ANY TWO) (4) 5.5 Do not touch, wet or spray water on the rock paintings. ✓✓ CH • Do not write graffiti or scratch the rock surfaces. • Stay behind the barriers/on the marked paths. • Visit rock-art sites only with an accredited guide. • Report any vandalism to park officials. • Pay entrance/conservation fees. (ANY ONE) (2) [12] Copyright reserved Please turn over

Tourism 11 Hlayiso/Prediction 2026 NSC – Marking Guidelines QUESTION 6 6.1 An exhibition where tourism businesses and destinations M showcase/market their products and services to the travel trade (tour operators, travel agents, buyers and media) and network with them. ✓✓ (2) 6.2 ITB Berlin ✓✓ M • World Travel Market (WTM) London • Arabian Travel Market (Dubai) • ITB Asia (Singapore) • ITB China (Shanghai) • IMEX Frankfurt NOTE: Do NOT accept shows held in South Africa (e.g. WTM Africa, Meetings Africa). (ANY ONE) (2) 6.3 The influencers can reach a very large audience (900 000 M followers) at a relatively low cost. ✓✓ Followers trust the influencers’ personal experiences, which makes the marketing more believable. ✓✓ • Short videos show the walks in an exciting, visual way. • Videos can be shared instantly and may go viral. • It reaches young and international markets. • Likes, shares and comments can be measured to see how well the campaign works. (ANY TWO) (4) 6.4 Negative comments/reviews spread quickly and can damage the M company’s reputation. ✓✓ • Pages must be updated constantly, which takes time and skills. • The business cannot control what users/influencers post. • Fake news or false information can be spread. • It does not reach people without internet access/data. (ANY ONE) (2) [10] TOTAL SECTION C: 50 Copyright reserved Please turn over

Tourism 12 Hlayiso/Prediction 2026 NSC – Marking Guidelines SECTION D: TOURISM SECTORS; SUSTAINABLE AND RESPONSIBLE TOURISM QUESTION 7 7.1.1 Transport sector ✓✓ TS (2) 7.1.2 It is a legal agreement between the employer and the employee TS that sets out the conditions of employment, rights and responsibilities of both parties, so that both are protected. ✓✓ (2) 7.1.3 Job title and duties ✓ TS Salary/wages and how it will be paid ✓ • Working hours/shifts • Leave (annual, sick, family responsibility) • Start date and probation period • Notice period • Fringe benefits • Names of the employer and employee (ANY TWO) (2 x 1) (2) 7.2.1 He arrived 40 minutes late for his shift. ✓ TS He chatted on his cellphone while serving customers. ✓ He gave a customer’s personal information to a friend. ✓ (ANY TWO) (2 x 1) (2) 7.2.2 It sets clear rules for behaviour, so staff know what is expected of TS them. ✓✓ It ensures consistent professional service, which protects the company’s image/reputation. ✓✓ • It provides a basis for disciplinary action when rules are broken. • It protects customers’ personal information (legal compliance, e.g. POPIA). • It promotes a good working environment and teamwork. • It leads to customer satisfaction and loyalty. (ANY TWO) (4) [12] Copyright reserved Please turn over

Tourism 13 Hlayiso/Prediction 2026 NSC – Marking Guidelines QUESTION 8 8.1.1 A label/certification awarded to tourism businesses that meet SR standards for fair wages and working conditions, a fair share of benefits for local people, ethical business practices and respect for culture and the environment. ✓✓ (2) 8.1.2 A – Economic ✓ SR B – Environmental ✓ C – Social ✓ D – Economic ✓ (4) 8.1.3 It gives the backpackers credibility, which attracts responsible SR tourists/tour operators who prefer certified products. ✓✓ It is a marketing advantage, as the business is promoted by FTT locally and internationally. ✓✓ • It gives the business a competitive advantage over businesses that are not certified. • It improves relationships with the local community. • Staff morale and productivity improve. • It provides guidelines to improve operations and save costs. (ANY TWO) (4) 8.2 Install solar panels/solar geysers or heat pumps to use renewable SR energy. ✓✓ Replace ordinary light bulbs with LED/energy-saving globes. ✓✓ Install key-card systems or motion sensors that switch off lights and air conditioners when rooms are empty. ✓✓ • Buy energy-efficient (A-rated) appliances. • Put geysers on timers and insulate geysers, pipes and ceilings. • Use natural light and ventilation where possible. • Train staff and ask guests to switch off lights and appliances. • Service equipment regularly so that it runs efficiently. (ANY THREE) (3 x 2) (6) Paragraph format ✓ (1) NOTE: Award the format mark only if the answer is written in full sentences in ONE paragraph. Bullet points: maximum of 6 marks. (7) 8.3 Carbon footprint ✓ SR (1) [18] TOTAL SECTION D: 30 Copyright reserved Please turn over

Tourism 14 Hlayiso/Prediction 2026 NSC – Marking Guidelines SECTION E: DOMESTIC, REGIONAL AND INTERNATIONAL TOURISM; COMMUNICATION AND CUSTOMER CARE QUESTION 9 9.1.1 Political event ✓✓ DRI • International summit/meeting of world leaders (2) 9.1.2 Delegates needed accommodation, which increased occupancy DRI and the income of the accommodation sector. ✓✓ Delegates and journalists spent money on transport, restaurants, shopping and tours (multiplier effect). ✓✓ • Global media exposure marketed Johannesburg/South Africa as a destination for business events and leisure. • Temporary jobs were created. • Infrastructure and security were improved. • Delegates may return as leisure tourists or recommend the city. (ANY TWO) (4) 9.1.3 Road closures caused traffic congestion, so residents were late for DRI work/school. ✓✓ • Heavy security measures inconvenienced residents. • Prices of goods and services near the venue increased. • Businesses near the venue could not operate normally. (ANY ONE) (2) 9.2.1 United Kingdom ✓✓ DRI (2) 9.2.2 102 000 − 85 000 = 17 000 ✓ DRI 17 000 ÷ 85 000 × 100 ✓ = 20% ✓ OR 20% ✓✓✓ (3) 9.2.3 It is summer in South Africa (warm, sunny weather) while it is DRI winter in Europe, so tourists escape the cold. ✓✓ • Europeans have holidays over Christmas and New Year. (ANY ONE) (2) Copyright reserved Please turn over

Tourism 15 Hlayiso/Prediction 2026 NSC – Marking Guidelines 9.2.4 Increase the number of direct flights between South Africa and DRI China/India. ✓✓ Make visa applications easier, e.g. electronic visas/faster processing. ✓✓ • Market South Africa at trade shows and on social media in China and India. • Train guides who speak Mandarin/Hindi and provide signage in these languages. • Cater for cultural and dietary needs (e.g. vegetarian meals). • Accept payment methods popular with these tourists (e.g. mobile wallets). (ANY TWO) (4) 9.3 Peak season ✓ DRI • High season (1) [20] QUESTION 10 10.1.1 The group waited 50 minutes for the tour bus. ✓ CC The bus had no air conditioning. ✓ The guide was rude/rolled his eyes and walked away. ✓ The full-day tour ended early (13:00). ✓ (ANY TWO) (2 x 1) (2) 10.1.2 Customers will not return and may book with competitors, so the CC company loses income. ✓✓ Negative word of mouth/online reviews will damage the company’s reputation. ✓✓ • The company may have to give refunds/compensation. • Fewer referrals and less repeat business. • Staff morale may drop. (ANY TWO) (4) 10.1.3 E-mail ✓ – she complained by e-mail and it gives a written record CC of the response/apology. ✓ OR Telephone call ✓ – it is personal and immediate and shows that the company cares. ✓ NOTE: Award 1 mark for the method and 1 mark for a relevant reason. (2) 10.2 Consistently providing service that meets and exceeds the CC expectations of customers. ✓✓ (2) [10] TOTAL SECTION E: 30 TOTAL: 200 Copyright reserved