N6 Daycare Communication

Daycare Communication Downloaded from hlayiso.com N6

Module 1: Oral communication AN INTRODUCTION Communication can be defined as a two-way process, where the message (information) is sent from the sender (one person) through a channel to the receiver(another person) who, in turn, reacts by providing feedback. Downloaded from hlayiso.com www.futuremanagers.com

Module 1: Oral communication (continued) BARRIERS TO COMMUNICATION There may be occasions when your listening may be impaired due to unforeseen circumstances. This may be due to barriers (a wall) which we can encounter. Examples of barriers are: • Any noise. • Excessive hand or feet movements. • Physical disabilities. • Receiver not listening. • Physical barriers to non-verbal • Speaking in a language that is Downloaded from communication. hlayiso.com foreign to receiver. www.futuremanagers.com

Module 1: Oral communication (continued) PUBLIC SPEAKING Great communication skills are your ticket to success in the academic and business world. With advances in technology, new forms of oral communication continue to develop. However, our most common form of communication is oral. This is when we speak. Public speaking is oral communication towards a group of people, such as a speech or at an assembly. Downloaded from hlayiso.com www.futuremanagers.com

Module 1: Oral communication (continued) SITUATIONS WHERE ORAL COMMUNICATION PLAYS A ROLE WITHIN AND OUTSIDE THE DAYCARE CENTRE An interview can be defined as a conversation with a definite purpose, a verbal interaction taking place usually between two people for a specific reason which relates to a subject. This can take place in the daycare centre as it allows for employees at the centre to communicate intentionally with parents, for example. Downloaded from hlayiso.com www.futuremanagers.com

Module 1: Oral communication (continued) OTHER FORMS OF ADDRESS Addresses using oral communication can be in forms of: • Introducing people; • Receiving a gift or a reward; • Making an announcement; • Making a toast; or • Making an oral request, giving instruction or commanding. Downloaded from hlayiso.com www.futuremanagers.com

Module 2: Language skills BASIC GRAMMAR Grammar brings our use of the English language up from the unconscious to the conscious level of our minds and we are able to use our language skills in a more competent way. Language is the most widely used of all human activities and grammar gives meaning to language. Downloaded from hlayiso.com www.futuremanagers.com

Module 2: Language skills (continued) PUNCTUATION AND SPELLING Punctuation helps us to read and make sense of what is written. It is vital in the development of reading comprehension and provides the link between spoken language and the more formal, written language. There are numerous ways to help improve and remember spelling rules, such as mnemonics. Downloaded from hlayiso.com www.futuremanagers.com

Module 2: Language skills (continued) VOCABULARY One of the best ways to improve and develop your vocabulary is by being an avid reader. However, you should also try and find out the meaning of words you do not understand, especially in texts that you read. Then try and use these words in your conversation and texts that you write. Downloaded from hlayiso.com www.futuremanagers.com

Module 2: Language skills (continued) PROOFREADING Proofreading means scrutinising your text carefully to find and correct errors in grammar, style and spelling. This process may require reviewing a few draft versions of your writing. When you review the final draft of your text, you have to ensure that all information is accurate and all surface errors have been corrected. Downloaded from hlayiso.com www.futuremanagers.com

Module 3: Reading and writing skills DIFFERENT READING TECHNIQUES Reading is an important part of learning English. One of the best tips on improving reading is to think about how you read. Start by thinking about how you read different documents. Different techniques in reading include: Speed reading; Scanning a text; Identifying key phrases for meaning; and Searching for specific information. from hlayiso.com Downloaded www.futuremanagers.com

Module 3: Reading and writing skills (continued) COMPREHENSION Comprehension is the ability to understand something. The following flowchart demonstrates the steps you should follow when reading through a comprehension passage to allow you to answer the questions. Downloaded from hlayiso.com www.futuremanagers.com

Module 3: Reading and writing skills (continued) CRITICAL ANALYSIS Critical analysis is the ability to undertake critical analysis is a skill that is required by everyone, because life is about problem-solving. To be able to critically analyse any text you need to: • Look beyond the surface of a text. • Organise your thinking around discussing and convincing yourself of its purpose. • Evaluate whether the informationfrom Downloaded in the text is fiction or non-fiction. hlayiso.com www.futuremanagers.com

Module 3: Reading and writing skills (continued) EDITING Editing refers to the final elimination process of correcting errors of style, punctuation, language and content. Downloaded from hlayiso.com www.futuremanagers.com

Module 3: Reading and writing skills (continued) WRITTEN WORK When writing paragraphs, you need to include: • A topic sentence: This is the introduction to your paragraph/essay and contains the main idea. • Supporting sentences: These sentences will form the supporting paragraphs of your written work. • A concluding sentence: This is important because it is the last impression you leave withDownloaded your readers. from hlayiso.com www.futuremanagers.com

Module 4: Meetings, seminars and conferences INTRODUCTION It is common knowledge that people in business or the workplace need to draft and send a notice of various meetings to staff, parents, members, and colleagues. However, any meeting with any people anywhere does not yet make a meeting. A meeting must be called in advance, according to the common rules. Downloaded from hlayiso.com www.futuremanagers.com

Module 4: Meetings, seminars and conferences (continued) NOTICES A notice of any meeting is normally sent by the secretary to the people who are eligible to attend. The purpose of a notice is to announce, in advance, a coming meeting to the members and invite them to attend. The written notice will give details of the venue, address, day, date and time. It is also common practice to attach the proposed agenda to the notice. Downloaded from hlayiso.com www.futuremanagers.com

Module 4: Meetings, seminars and conferences (continued) CONSTITUTIONS A constitution is a basic set of rules or fundamental principles according to which an organisation is run. A constitution controls all elements of an organisation and also the meeting procedures. It states the name, the type of activity involved, the composition of and the regulations under which the organisation must function. Any constitution is drawn up at the inaugural or founding meeting – the first meeting when the organisation is founded. Downloaded from hlayiso.com www.futuremanagers.com

Module 4: Meetings, seminars and conferences (continued) PLANNING SEMINARS AND CONFERENCES The seminar is perhaps the most common event that planners would organise and most seminars are scheduled either as a half-day or a full-day events. The success of a seminar depends on how well it is organised. This means taking into account the purpose of the seminar, choosing the theme, developing a budget, outlining the needs, requesting a venue proposal, choosing a location, developing an agenda, confirming arrangements, event set up and the execution of the seminar. Downloaded from hlayiso.com www.futuremanagers.com

Module 5: Textual studies: Non-fictions, fiction, film and videos INTRODUCTION One of the main divisions in reading and writing is whether a text is fiction or non-fiction. You have probably already realised this when you visited the library. It is important to be able to tell the difference between the two. Downloaded from hlayiso.com www.futuremanagers.com

Module 5: Textual studies: Non-fictions, fiction, film and videos (continued) NON-FICTION Non-fiction is a work based on real-life facts and information. It need not necessarily be written text, since pictures and film can also imply and present a factual account of a subject. Downloaded from hlayiso.com www.futuremanagers.com

Module 5: Textual studies: Non-fictions, fiction, film and videos (continued) FICTION Fiction is made up and not true. Fiction is commonly divided into three areas according to the general appearance of the text: • Stories and novels: prose – that is, the usual paragraph structure – forming chapters. • Poetry: lines of varying length, forming stanzas. • Plays: spoken lines and stage directions, arranged in scenes and acts. Downloaded from hlayiso.com www.futuremanagers.com

Module 5: Textual studies: Non-fictions, fiction, film and videos (continued) FILM AND VIDEO REVIEW The film review is a popular way for critics to assess a film’s overall quality and determine whether or not they think the film is worth recommending. of art, if people are watching it, it is worth critiquing. A good movie review should entertain, persuade and inform, providing an original opinion without giving away too much of the plot. Downloaded from hlayiso.com www.futuremanagers.com

Module 6: Journalism INTRODUCTION Journalism is the practice of investigating and reporting events, issues and trends to the mass audiences of print, broadcast and online media, such as newspapers, magazines and books, radio and television stations and networks, blogs, social and mobile media. Downloaded from hlayiso.com www.futuremanagers.com

Module 6: Journalism (continued) NEWSLETTERS Your newsletter is probably the most trusted source of information about your daycare centre. Although written mainly with parents in mind, newsletters are also read by other family members, teachers, students, members of the local community, local businesses and the local media. Downloaded from hlayiso.com www.futuremanagers.com

Module 6: Journalism (continued) ADVERTISEMENTS Advertising is a paid, impersonal, mass media strategy intended to persuade audiences of readers, viewers or listeners to take action regarding products, services and ideas. Advertising is mainly used to: • Inform; • Remind; and • Persuade a reader. Downloaded from hlayiso.com www.futuremanagers.com

Module 6: Journalism (continued) BROCHURES A brochure is a small book or magazine containing pictures and information about a product or service. Brochures are the spearhead of marketing efforts: their purpose is not only to inform your parents or the public about the products or services you offer, but also to emphasise the fact that you offer better solutions than your competitor. Downloaded from hlayiso.com www.futuremanagers.com

Module 6: Journalism (continued) ARTICLES FOR NEWSLETTERS AND MAGAZINES From time to time you may be asked to write an article for the daycare centre newsletter or magazine. An informative article informs the reader by explaining and giving details on a given topic. The purpose of descriptive writing is to make your readers see, feel, and hear what you have seen, felt, and heard. Downloaded from hlayiso.com www.futuremanagers.com