English FAL Level 2 Module 7

English: First Additional Language NQF 2 Downloaded from hlayiso.com English FAL NQF Level 2

Write to inform: Letters Module 7 Downloaded from hlayiso.com English FAL NQF Level 2

Overview • Formal letters • The structure of formal letters • The language pillars of clear and correct formal letters • Letters of complaint • Read a letter of complaint; Write a letter of complaint; Reply to a letter of complaint • Letters of enquiry and response to an enquiry • Read a letter of enquiry and a reply to an enquiry; Write a letter of enquiry; Reply to a letter of enquiry Downloaded from hlayiso.com English FAL NQF Level 2

Overview (continued) • Language pillars: • Register • Literal and figurative language • Concord • Compound sentences • Conjunctions • Conjunctions and concord • Collective nouns and concord • Abbreviations • Examination instruction words Downloaded from hlayiso.com English FAL NQF Level 2

Formal letters Description • are set out using a standard layout • use polite, business-like language • contain content and language which is simple, clear and correct Downloaded from hlayiso.com English FAL NQF Level 2

Structure of formal letters Downloaded from hlayiso.com English FAL NQF Level 2

Learning activity 7.1 Module 7 Test your understanding of the layout of formal letters. Complete Learning activity 7.1 on page 102 of your Student’s Book. Downloaded from hlayiso.com English FAL NQF Level 2

Language pillars of formal letters Register Formal Appropriate No slang or colloquial language Polite and factual Downloaded from hlayiso.com English FAL NQF Level 2

Concord, Conjunctions and Abbreviations Concord means that a verb must always agree with the subject of a sentence. If a subject is singular, the verb must be singular. If the subject is plural, the verb must be plural. Language Tip Singular Plural means one means more than one Downloaded from hlayiso.com English FAL NQF Level 2

Concord, Conjunctions and Abbreviations (continued) Conjunctions join words, sentences and ideas. Abbreviations are short forms of longer words or expressions. For example, fab is the shortened form of fabulous. Downloaded from hlayiso.com English FAL NQF Level 2

Learning activity 7.2 Module 7 Can you use concord correctly? Complete Learning Activity 7.2 on page 104 of your Student’s Book. Downloaded from hlayiso.com English FAL NQF Level 2

Learning activity 7.3 Module 7 Can you join sentences correctly? Complete Learning Activity 7.3 on page 104 of your Student’s Book. Downloaded from hlayiso.com English FAL NQF Level 2

Learning activity 7.4 Module 7 Can you use abbreviations correctly? Complete Learning Activity 7.4 on page 105 of your Student’s Book. Downloaded from hlayiso.com English FAL NQF Level 2

Different types of formal letters Letters of complaint • The best way to get the service or the products we have paid for is to write a carefully worded letter of complaint. • Keep calm and write a letter of complaint! Downloaded from hlayiso.com English FAL NQF Level 2

Tips for writing effective letters of complaint • Letters of complaint must be: • Concise • Comprehensive • Constructive • Factual • Friendly Downloaded from hlayiso.com English FAL NQF Level 2

Learning activity 7.5 Module 7 Read and answer questions on a letter of complaint by completing Learning activity 7.5 on page 108 of your Student’s Book. Downloaded from hlayiso.com English FAL NQF Level 2

Learning activity 7.6 Module 7 Write a letter of complaint. Refer to the instructions and apply the writing process. Complete Learning activity 7.6 on page 108 of your Student’s Book. Downloaded from hlayiso.com English FAL NQF Level 2

Reply to a letter of complaint Downloaded from hlayiso.com English FAL NQF Level 2

Reply to a letter of complaint Guidelines when writing in response to a complaint Investigate the complaint Reply directly to the complainant Apologise if the complaint is justified Address each point of complaint Explain what happened Maintain goodwill. Be polite and professional. Downloaded from hlayiso.com English FAL NQF Level 2

Learning activity 7.7 Module 7 Read and discuss a letter written in response to a letter of complaint. Complete Learning activity 7.7 on page 112 of your Student’s Book. Downloaded from hlayiso.com English FAL NQF Level 2

Learning activity 7.8 Module 7 Write a letter of reply to a complaint. Complete Learning activity 7.8 on page 112 of your Student’s Book. Downloaded from hlayiso.com English FAL NQF Level 2

Different types of formal letters Letter of enquiry Letter in response to an enquiry Downloaded from hlayiso.com English FAL NQF Level 2

Learning activity 7.9 Module 7 Write a letter of enquiry. Complete Learning activity 7.9 on page 115 of your Student’s Book. Downloaded from hlayiso.com English FAL NQF Level 2

Learning activity 7.10 Module 7 Write a letter in reply to an enquiry. Complete Learning activity 7.10 on page 115 of your Student’s Book. Downloaded from hlayiso.com English FAL NQF Level 2

VIDEO: Write to inform (letters) Downloaded from hlayiso.com English FAL NQF Level 2

Summary of Module 7 Formal letters: • are set out using a standard layout • use polite, business-like language • contain content and language that is simple, clear and correct. Different types of formal letters: • In a letter of enquiry, the writer asks for specific information from a person or an organisation. • In a reply to an enquiry, the writer answers specific questions. • In a letter of complaint, writers explain why they are unhappy with goods or services and provide details about what is wrong. The best letters of complaint are assertive but polite. Mathematics • In a reply to NQF a letterLevel 2 of complaint, the writer explains the result of an investigation into a specific complaint and offers solutions. Downloaded from hlayiso.com English FAL NQF Level 2

Formative assessment Module 7 Test your knowledge of Module 7 by completing the Formative assessment on page 116 of your Student’s Book. Downloaded from hlayiso.com English FAL NQF Level 2

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