Tourism PAT GR 12 2020 Eng (Revised)

Downloaded from hlayiso.com TOURISM GUIDELINES FOR PRACTICAL ASSESSMENT TASKS (REVISED) GRADE 12 2020 These guidelines consist of 25 pages. Copyright reserved

Downloaded from hlayiso.com Tourism 2 DBE/PAT 2020 (Revised) NSC TABLE OF CONTENTS 1. INTRODUCTION 3 2. TEACHER GUIDELINES 4 2.1 Administration of the PAT 4 2.1.1 The teacher's PAT portfolio 4 2.1.2 Management of the PAT 4 2.2 The responsibility of the province, district and teacher 5 2.3 Moderation of the PAT (internal and external) 5 3. LEARNER GUIDELINES 6 3.1 Requirements of the PAT 7 3.2 Submission date 7 3.3 Absence/Non-submission of the PAT 7 3.4 Declaration of Authenticity 7 3.5 The practical assessment task (PAT) 8 3.6 Assessment instrument 13 4. LIST OF RESOURCES 15 4.1 2020 PAT mark sheet (TOUR01) 16 4.2 National moderation instrument (TOUR02) 17 4.3 Learner's Declaration of Authenticity (TOUR03) 20 4.4 Teacher's Declaration of Authenticity (TOUR04) 21 4.5 Template for e-mail (TOUR05) 22 4.6 Template for the master plan (TOUR06) 23 4.7 Template for a PAT management plan (TOUR07) 24 4.8 Teacher guidelines on how to approach the PAT questions (TOUR08) 25 5. CONCLUSION 25 Copyright reserved

Downloaded from hlayiso.com Tourism 3 DBE/PAT 2020 (Revised) NSC 1. INTRODUCTION The 17 Curriculum and Assessment Policy Statements subjects which contain a practical component all include a practical assessment task (PAT). These subjects are:  AGRICULTURE: Agricultural Management Practices, Agricultural Technology  ARTS: Dance Studies, Design, Dramatic Arts, Music, Visual Arts  SCIENCES: Computer Applications Technology, Information Technology, Technical Sciences  SERVICES: Consumer Studies, Hospitality Studies, Tourism  TECHNOLOGY: Civil Technology, Electrical Technology, Mechanical Technology and Engineering Graphics and Design A practical assessment task (PAT) mark is a compulsory component of the final promotion mark for all candidates offering subjects that have a practical component and counts 25% (100 marks) of the end-of-the-year examination mark. The PAT is implemented across the first three terms of the school year. This is broken down into different phases or a series of smaller activities that make up the PAT. The PAT allows for learners to be assessed on a regular basis during the school year and it also allows for the assessment of skills that cannot be assessed in a written format, e.g. test or examination. It is therefore important that schools ensure that all learners complete the practical assessment tasks within the stipulated period to ensure that learners are resulted at the end of the school year. The planning and execution of the PAT differs from subject to subject. The aims of the Tourism PAT are to:  Support sustainable tourism in South Africa  Support government initiatives in promoting sustainable tourism in South Africa with the vision of empowering South African citizens' quality of life  Promote critical thinking and cognitive flexibility  Inculcate problem-solving skills among the learners  Develop research and communication skills  Promote English across the curriculum  Promote reading with understanding  Develop a culture of tourism of millennials as stakeholders in sustaining tourism in South Africa  Develop digital and social media skills  Develop financial management skills  Promote the development of the arts  Promote originality and creativity/design skills  Create awareness of new developments in the South African tourism industry  Allow for multiple learning abilities  Facilitate subject integration The 2020 PAT has been designed to be aligned with the pedagogical practices of the 4IR. Skills developed by the 2020 PAT:  Complex problem-solving and critical-thinking skills  Creativity  Emotional intelligence  Judgement and decision-making  Service orientation Copyright reserved Please turn over

Downloaded from hlayiso.com Tourism 4 DBE/PAT 2020 (Revised) NSC 2. TEACHER GUIDELINES 2.1 Administration of the PAT 2.1.1 The teacher's PAT portfolio Every teacher is expected to compile a PAT portfolio containing the following:  Cover page containing the name of the school, the teacher, the subject and the year of assessment  PAT management plan according to the 2020 Annual Teaching Plan (ATP) (Revised)  The PAT document for the year of assessment  Marking guidelines developed by the teacher  Official PAT mark sheet (TOUR01)  Proof of all levels of moderation (moderation reports)  National moderation instrument (TOUR02)  Teacher's Declaration of Authenticity (TOUR04) 2.1.2 Management of the PAT The PAT (Revised) is the only official practical examination for Grade 12 Tourism learners in 2020. Under no circumstances may this PAT be substituted by any alternative practical examination task.  It is recommended that the PAT is mediated by the province/district regarding the implementation of the PAT. This will ensure standardisation of PAT.  The Tourism PAT has been reduced to FOUR questions. The marking of the FOUR questions must be completed by 28 August 2020.  The PAT is a compulsory component of the final external examination for Tourism. Each learner is expected to develop and submit his/her own PAT under the guidance of the teacher.  No part of this official 2020 Tourism PAT document may be retyped, edited or changed. The logo of the National Department of Basic Education (DBE) may NOT be replaced by any other logo.  The PAT must be done during school hours under controlled conditions to avoid copying and only the questions where research is required can be completed as homework.  Time should be allocated during Tourism lessons, in order for learners to complete the PAT under the guidance and supervision of the teacher.  It is strongly recommended that marking of the questions of the PAT be done on a continuous basis to monitor individual progress.  Evidence of completed questions of the PAT must always be available in the classroom during the course of the year for both internal and external verification and monitoring purposes.  Only templates provided in this official PAT document may be used to standardise the task. Teachers are NOT allowed to develop templates for any other questions of the task. Copyright reserved Please turn over

Downloaded from hlayiso.com Tourism 5 DBE/PAT 2020 (Revised) NSC 2.2 The responsibility of the province, district and teacher It is the responsibility of the province and the districts to ensure that Grade 12 teachers have the necessary resources to ensure successful completion of the PAT. It is the responsibility of the teacher to ensure that all learners complete QUESTIONS 1 to 4 of the PAT.  Teachers are expected to complete a PAT management plan (TOUR07) for QUESTIONS 1 to 4 to show the timeline for the completion of the PAT.  Each learner must receive a copy of the following pages of the PAT document: - Instructions to Learners (pages 6 to 12) - Assessment Tool: Rubrics (pages 13 to 15) - TOUR03, TOUR05 and TOUR06  It is the responsibility of the province, district, school and the Tourism teacher to provide the resources. Learners could also access additional resources on their own.  It is the responsibility of the teacher to guide and support the learner throughout the task.  The teacher MUST use the Assessment Tool: Rubrics to assess each PAT individually. The PAT must be assessed, checked and authenticated by the teacher before being presented as the learner's evidence of performance.  Teachers must provide the learners with the Declaration of Authenticity (TOUR03) before final submission of the PAT.  The teacher must complete and sign the necessary documentation as required by the DBE: 1. Official mark sheet (TOUR01) 2. National moderation instrument (TOUR02) – to be used during moderation 3. Learner's Declaration of Authenticity (TOUR03) 4. Teacher's Declaration of Authenticity (TOUR04) 2.3 Moderation of the PAT (internal and external) Internal and external moderation will ensure that the quality and standard of the PAT, as stipulated in Section 4 of the Curriculum and Assessment Policy Statement for Tourism, have been met.  Departmental officials will randomly select learner PAT portfolios.  Moderation will be conducted on various levels.  The moderation tool (TOUR02) provided will be used to standardise marking during the following levels of moderation: Level 1: Internal moderation Level 2: Cluster moderation/PLC Level 3: District moderation Level 4: Provincial moderation Level 5: National moderation Level 6: Umalusi moderation  Evidence of the history of moderation on the various levels must be filed in the teacher's PAT portfolio.  It is the responsibility of subject heads, HODs, principals and subject advisors to ensure continued moderation of the PAT.  The PAT will be externally moderated by DBE.  Umalusi may identify provinces and schools for additional moderation. Copyright reserved Please turn over

Downloaded from hlayiso.com Tourism 6 DBE/PAT 2020 (Revised) NSC TOURISM GUIDELINES FOR PRACTICAL ASSESSMENT TASKS (REVISED) INSTRUCTIONS TO LEARNERS 2020 Name of learner: …………………………………………………….… Grade 12 ____ Name of school: ………………………………………………………. Name of teacher: ……………………………………………………... Copyright reserved Please turn over

Downloaded from hlayiso.com Tourism 7 DBE/PAT 2020 (Revised) NSC 3. LEARNER GUIDELINES 3.1 Requirements of the PAT  The PAT is a compulsory component of the National Senior Certificate examination. Learners who do not comply with the requirements of the PAT will not be resulted in Tourism.  The PAT consists of FOUR questions.  The PAT must be done mainly during school hours under the supervision of the teacher. Only certain questions, such as research, can be completed as homework. Under no circumstances may the entire PAT be completed at home.  Learners are advised to consult the assessment tool provided for further guidance on what is required in the question.  One of the aims of the PAT is to develop research skills. It is therefore the responsibility of the learner to do as much research as possible to enhance the learning process.  The final completed PAT (QUESTIONS 1 to 4) must be compiled in A4 size and presented in the sequence of the questions.  The final completed PAT must be handed in on the date set by the teacher.  The completed questions of the PAT must be kept at the school for moderation purposes. 3.2 Submission date In order for all administrative processes to be completed in time for external moderation, learners must adhere to the submission date of 21 August 2020. 3.3 Absence/Non-submission of the PAT Both learners and parents should take cognisance of the fact that the PAT is an essential part of the subject. Should the PAT not be completed because the learner was absent without a valid reason, the learner will receive an 'incomplete' result. It is therefore imperative that the PAT is completed and submitted on the date determined. 3.4 Declaration of Authenticity Learners must complete and sign a Declaration of Authenticity form (TOUR03) upon final submission of the PAT. This declaration certifies that the work submitted for assessment of the Tourism PAT is the learner's own work. The form (TOUR03) will be provided by the teacher. Copyright reserved Please turn over

Downloaded from hlayiso.com Tourism 8 DBE/PAT 2020 (Revised) NSC 3.5 The practical assessment task (PAT) # MMC MEGA MUSIC CONCERT SCENARIO #MMC You are the organiser of #MMC, a Mega Music Concert to be held in your province. Your events organising company invited a popular South African or international artist/band to perform at a venue with a capacity of 5 000 or more concertgoers. For an event to be successful, detailed planning and preparation must be done prior to the event. Therefore, a marketing strategy, a master plan (roll-out plan), an organogram (staffing structure) and a risk factor analysis should be in place. Copyright reserved Please turn over

Downloaded from hlayiso.com Tourism 9 DBE/PAT 2020 (Revised) NSC INSTRUCTIONS 1. As the main organiser, you are expected to compile an A4 planning portfolio for the event. You are required to complete QUESTIONS 1 to 4 for the pre-event planning. 2. The portfolio must also contain a cover page, content page and a bibliography. 3. Your responses must be presented according to the questions. Copyright reserved Please turn over

Downloaded from hlayiso.com Tourism 10 DBE/PAT 2020 (Revised) NSC QUESTION 1: COMMUNICATION You have already invited an artist/band to perform at the Mega Music Concert that you are organising. Use the template (TOUR05) to write an e-mail to the agent of the artist/band and Cc other relevant stakeholders confirming the information below.  Date and time  Venue  Flight and accommodation details  Expected number of concertgoers [10] QUESTION 2: CONCERT VENUE Do research and select a suitable venue for the concert in your province. Discuss the suitability of the chosen venue. Use all NINE elements in the infographic below as subheadings in your discussion. ENTREPRENEURSHIP OPPORTUNITY [20] Copyright reserved Please turn over

Downloaded from hlayiso.com Tourism 11 DBE/PAT 2020 (Revised) NSC QUESTION 3: MARKETING Design an advertisement to be used for online marketing on any social media platform for the event. Your advertisement should include:  Brand image (Design your own for your event.)  Picture of the performing artist/group  Ticket pricing  Booking information  Venue/date and time [15] QUESTION 4: PRE-EVENT PLANNING For an event to be successful, detailed planning and preparation must be done prior to the event. Therefore, a master plan (roll-out plan), an organogram (staffing structure) and a risk factor analysis should be in place. Example of an organogram – SATourism 2018: Copyright reserved Please turn over

Downloaded from hlayiso.com Tourism 12 DBE/PAT 2020 (Revised) NSC 4.1 Use the template (TOUR06) provided to complete the master plan for the planning of the event. Include the elements given below. licensing rights; post-event management; staffing; booking of the venue; permission rights; floor plan; meetings and negotiations; ticket sales; advertising (30) 4.2 Develop a simple organogram showing the structure of your team responsible for organising the event. (10) 4.3 As the main organiser you need to train your staff on possible risk factors and how they should be dealt with. Choose any THREE scenarios below and discuss how EACH factor should be addressed to resolve the risk. Stampede Financial irregularities Slow ticket sales Concertgoer slips down a flight of stairs and is injured Electricity failure during the event (15) [55] TOTAL: 100 Copyright reserved Please turn over

Downloaded from hlayiso.com Tourism 13 DBE/PAT 2020 (Revised) NSC ASSESSMENT INSTRUMENT Name of Learner: ………………………………………………………………..........Grade: …… QUESTION 1: COMMUNICATION [10] Criteria 0 1–4 5–7 8–10 T M Write an Unable to meet Two or less Three or four of All the criteria were e-mail to the any of the of the criteria the criteria were met agent of the criteria were met met artist/band Did not attempt to write the e-mail QUESTION 2: CONCERT VENUE [20] Criteria 0 1–5 6–10 11–15 16–20 T M Research on Did not Four or less Five to six Seven to All the the venue attempt any elements elements nine elements research or relating to relating to elements relating to discussions the venue the venue relating to the venue did not were were the venue were relate to the discussed discussed were discussed venue discussed Copyright reserved Please turn over

Downloaded from hlayiso.com Tourism 14 DBE/PAT 2020 (Revised) NSC QUESTION 3: MARKETING [15] Elements 0 1–3 4–7 8–11 12–15 T M Online Did not Two or less Three or Four or less All the advertise- attempt to of the less of the of the elements ment design the elements elements elements were online were were were included in advertise- included in included in included in the ment the the the advertise- advertise- advertise- advertise- ment ment ment ment QUESTION 4: PRE-EVENT PLANNING [55] QUESTION 4.1: Master plan (30) Action 0 1–9 10–15 16–18 19–23 24–30 T M Development Did not Two or Four or Six or Eight or All actions of the master attempt to less of the less of the less of the less were plan develop actions actions actions actions included the were were were were in the master included included included included master plan in the in the in the in the plan master master master master plan plan plan plan QUESTION 4.2: Organogram (10) Criteria 0 1–4 5–7 8–10 T M Organogram Did not develop Format of an Format of an Well-developed an organogram organogram is organogram is completed used used organogram Two or less staff Five or less staff with all the members have members have relevant staff been included been included included Organogram not fully completed QUESTION 4.3: Risk factors (15) Risk factors 0 1–6 7–11 12–15 T M Risk No risk factors One or less risk Two or less risk All risk factors management were resolved factor was factors were were resolved resolved resolved T M TOTAL [100] SIGNATURE OF TEACHER SIGNATURE OF MODERATOR DATE: DATE: Copyright reserved Please turn over

Downloaded from hlayiso.com Tourism 15 DBE/PAT 2020 (Revised) NSC 4. LIST OF RESOURCES 4.1 PAT mark sheet (TOUR01) 4.2 National moderation instrument (TOUR02) 4.3 Learner's Declaration of Authenticity (TOUR03) 4.4 Teacher's Declaration of Authenticity (TOUR04) 4.5 Template for e-mail (TOUR05) 4.6 Template for the master plan (TOUR06) 4.7 Template for a PAT management plan (TOUR07) 4.8 Teacher guidelines on how to approach the PAT questions (TOUR08) Copyright reserved Please turn over

Downloaded from hlayiso.com Tourism 16 DBE/PAT 2020 (Revised) NSC 4.1 2020 PAT mark sheet (TOUR01) SCHOOL STAMP & SIGNATURE OF PRINCIPAL 2020 PAT MARK SHEET (TOUR01) School: Teacher: NAME OF LEARNER Example: Tambo, Johannes, CP TOTAL Moderated mark Moderated mark QUESTIONS 1–4 (Internal) (External) (Not per class – list ALL learners alphabetically) 100 100 100 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 TEACHER: DATE: Copyright reserved Please turn over

Downloaded from hlayiso.com Tourism 17 DBE/PAT 2020 (Revised) NSC 4.2 National moderation instrument (TOUR02) CHECKLIST  or X School moderation Diagnostic analysis PAT management plan Levels of moderation Comments: NATIONAL PAT MODERATION INSTRUMENT FOR TOURISM (TOUR02) PROVINCE DISTRICT CENTRE NAME TEACHER MODERATOR MODERATION DATE & LEVEL PAT MODERATION 100 NAMES OF SELECTED CANDIDATES T M 1. 2. 3. 4. 5. 6. TOTAL AVERAGE OF SAMPLE = (Total ÷ number of selected candidates) AVERAGE DIFFERENCE (%) Copyright reserved Please turn over

Downloaded from hlayiso.com Tourism 18 DBE/PAT 2020 (Revised) NSC MONITORING SECTION YES NO COMMENT 1. TEACHER The PAT guidelines are available. The teacher's marking guidelines are available. Official mark sheets: Completed and signed  Stamped  SASAMS included  All learners have a mark for QUESTIONS 1 to 4 All marks are correctly added, converted, recorded and transferred. Declaration form signed. 2. LEARNER PAT EVIDENCE Declaration form signed. QUESTIONS 1 to 4 have been assessed with the appropriate assessment tool. All marks are correctly: Added  Recorded  Transferred  3. MODERATION PROCESS Moderation date honoured. All learners' books/files are available as per selection. Number of books/files: _____ Were there any irregular activities during the moderation process? Moderation was conducted according to national policies and guidelines. 4. QUALITY AND STANDARD OF PAT Based on the observations during the moderation session and the moderation of the evidence provided, it appears that the quality and standard of the PAT is: Exemplary Acceptable Partially acceptable Unacceptable Copyright reserved Please turn over

Downloaded from hlayiso.com Tourism 19 DBE/PAT 2020 (Revised) NSC RESULTS OF FINDINGS: 1. Based on the sample moderated, the marks are accepted as valid, fair and reliable without any adjustments. 2. Based on the sample presented, the PAT must be resubmitted. 3. Based on the sample moderated, the marks were adjusted as follows: Adjusted Adjusted upward downward (Indicate %) (Indicate %) COMMENTS Signature: Teacher: Moderator: Subject Advisor: Date: Copyright reserved Please turn over

Downloaded from hlayiso.com Tourism 20 DBE/PAT 2020 (Revised) NSC 4.3 Learner's Declaration of Authenticity (TOUR03) LEARNER'S DECLARATION OF AUTHENTICITY (TOUR03) NAME OF SCHOOL: NAME OF LEARNER: EXAMINATION NUMBER: GRADE: I hereby declare that ALL ITEMS contained in this portfolio are my own, original work and that where I made use of any source, I have acknowledged this. SIGNATURE: LEARNER DATE: To my knowledge the above statement by the learner is true and I accept that the work offered is his/her own. SIGNATURE: TEACHER DATE: SCHOOL STAMP Copyright reserved Please turn over

Downloaded from hlayiso.com Tourism 21 DBE/PAT 2020 (Revised) NSC 4.4 Teacher's Declaration of Authenticity (TOUR04) TEACHER'S DECLARATION OF AUTHENTICITY (TOUR04) NAME OF SCHOOL: NAME OF TEACHER: I hereby declare that:  I have done everything in my power to ensure that learners comply with the instructions set out in the PAT document  I made sufficient research information available to learners  I supported and guided learners throughout the PAT process  All items contained in this portfolio have been marked by me  The marks awarded to learners and transcribed onto the mark sheet are valid and fair SIGNATURE: TEACHER DATE: To my knowledge, the above statement by the teacher is true. SIGNATURE: PRINCIPAL DATE: SCHOOL STAMP Copyright reserved Please turn over

Downloaded from hlayiso.com Tourism 22 DBE/PAT 2020 (Revised) NSC 4.5 Template for e-mail (TOUR05) Copyright reserved Please turn over

Tourism Downloaded from hlayiso.com 23 DBE/PAT 2020 (Revised) NSC 4.6 Template for the master plan (TOUR06) ACTION RESPONSIBILITY TIME FRAMES EXECUTION (Who does it?) (By when must it be done?) (How is it done?) Copyright reserved Please turn over

Downloaded from hlayiso.com Tourism 24 DBE/PAT 2020 (Revised) NSC 4.7 Template for a PAT management plan (TOUR07) TEMPLATE FOR A MANAGEMENT PLAN FOR THE COMPLETION OF THE GRADE 12 TOURISM PAT To be completed by each teacher and filed in the teacher's PAT portfolio. Name of school: Name of teacher: LOGO OF SCHOOL HERE Name of HOD/subject head ACTIVITY APPROACH RESPONSI- 2020 BILITY 1–5 June  Hand out the required pages  Pages to be handed to learners: of the PAT to each learner 6 to 15, together with forms  Develop a resource pack to TOUR03, TOUR05 and TOUR06 assist with the research of the (Learners must sign on a class questions list to acknowledge receipt Tourism  Introduce learners to PAT thereof.)  Complete the management  The PAT to be mediated by the teacher plan for the PAT using the teacher (Use the PowerPoint template (TOUR07) provided presentation where possible.) Use AT LEAST three periods for introduction. 8–12 June  15–19 June  22–26 June  29 June–  3 July 6–10 July  13–17 July  20–24 July  27–31 July SCHOOL HOLIDAYS 3–7 Aug.  11–14 Aug.  17–21 Aug.  21 Aug.  2020 PAT to be submitted for marking Learner 28 Aug. Marking and internal moderation District/Provincial/National of the PAT completed moderation SIGNATURE: SIGNATURE: SUBJECT HEAD PRINCIPAL and/or HOD Date: Date: Copyright reserved Please turn over

Downloaded from hlayiso.com Tourism 25 DBE/PAT 2020 (Revised) NSC 4.8 Teacher guidelines on how to approach the PAT questions (TOUR08) This guideline is intended FOR TEACHERS ONLY. Introducing the PAT to the learners: Spend enough time on the introduction of the PAT. It is important that learners understand what the organisation of a concert entails. 1. Provide template TOUR05 to learners. Discuss the format of an e-mail and alert learners to include all relevant information contained in an e-mail. 2. Teachers must discuss each element contained in the infographic with their learners. Refer to case studies used in previous events. 3. Do not assume that all learners are aware of online advertisements and how it is used in social media. Provide learners with examples of online advertisements on music concerts. 4.1 Provide learners with template TOUR06. Guide learners through each requirement of the template and give an example. Discuss each element of the master plan. 4.2 Provide learners with examples of organograms. Discuss the purpose and hierarchy associated with an organogram. Highlight various roles of team members in organising an event of this magnitude. The PAT document must be packed in the order of the questions. A neat, interesting and colourful cover page will make a good impression. 5. CONCLUSION On completion of the practical assessment task learners should be able to demonstrate their understanding of the industry, enhance their knowledge, skills, values and reasoning abilities as well as establish connections to life outside the classroom and address real-world challenges. The PAT furthermore develops learners' life skills and provides opportunities for learners to engage in their own learning. Copyright reserved