Business Studies Grade 12 KZN June 2015 Question Paper

Basic Education KwaZulu-Natal Department of Basic Education REPUBLIC OF SOUTH AFRICA BUSINESS STUDIES COMMON TEST JUNE 2015 * . y errr PCCECOCOCOCRTOCCOOCTOCTOCTOCTICTCOECLC CLC CCCP ta NATIONAL SENIOR CERTIFICATE MARKS: 300 TIME: 3 hours N.B. This question paper consists of 12 pages including this page. Copyright Reserved Please Turn Over

Downloaded from hlayiso.com Business Studies 2 June 2015 Common Test NSC INSTRUCTIONS AND INFORMATION Read the following instructions carefully before answering the questions. 1. This question paper consists of THREE sections and covers all broad ' topics. - SECTION A: COMPULSORY. SECTION B: Consists of FOUR questions. Answer any THREE of the FOUR questions I in this-section. SECTION C: Consists of FOUR questions. Answer any TWO of the four questions in this section. 2. Read the instructions for each question carefully and take particular note of what is required. 3. Number the answers correctly according to the numbering system used in this question paper. 4, Except where other instructions are given, answers must be written in full sentences. 5. Use the mark allocation and the nature of each question to determine the length of an answer. 6. Use the table below as a guide for marks and time allocation when answering each question. : SECTION . QUESTION | MARKS TIME A: Objective type questions : COMPULSORY 1 40 30 minutes -| B: FOUR directlindirect type © 2 60_|__30 minutes _| . 3 60 30 minutes . | questions (CHOICE: Answer ri 60 30 minut any THREE) minutes 5. 60 30 minutes 6 40__| 30 minutes C: FOUR essay type questions 7 40 30 minutes (CHOICE: Answer any TWO) 8 40 30 minutes ; 9 40 30 minutes TOTAL: 300 180 minutes 7, Begin the answer to EACH question on a NEW page, for example QUESTION 1 —new page, QUESTION 2 — new page, et cetera. 8° Non-programmable calculator may be used. 9. Write neatly and legibly. Copyright Reserved | Please Turn Over

Downloaded from hlayiso.com Business Studies 3 June 2015 Common Test NSC SECTION A: (COMPULSORY) QUESTION 1: MULTIPLE CHOICE 1.1 Each of the following statements / questions is followed by four options, only ONE of which is correct. Choose the correct option and indicate this by placing the letter of the alphabet that corresponds to it next to the number. For example: 1.11 E. 1.1.1. The board members of Samsung realises that the company’s mission statement Is outdated and needs to be revised .This decision will take place within the......... enviroment A micro B market Cc social D macro 1.1.2 Creativity is------------------ the generation of frequent and common ideas the ability to think of original, varied and innovative ideas an innate skill that cannot be acquired by means of training the development of new products iween: ie - 1.1.3 The way Mango Airlines makes decisions to manage its affairs is known as.......... A corporate citizenship B corporate governance Cc corporate social responsibility D corporate social investment 1.1.4 Sinethemba is the marketing manager at Ackermans. As such she is responsible for setting the functional objectives for the marketing department. .As head of a functional area within the business Sinethemba is a member of-------------------| management. A top B middle Cc lower D tactical Copyright Reserved Please Turn Over

Downloaded from hlayiso.com Business Studies . 4 June 2015 Common Test NSC 1.1.5 At SAB, Competition Act compliance training is provided as a part 1.1.7 of the induction of new employees. Annual training is compulsory for all senior executives and their colleagues in marketing, sales and distribution. In this case SAB is driven by ... drivers. A ethical. B employee. Cc corporate. D engagement. OLD MUTUAL applies. corporate governance in order to ensure sustainability of the organisation and its business. These principles and practices.are applied in line with the ... A Kyoto Protocol B King 3 report ; Cc Global Reporting Initiative (GR D JSE SRI index Small groups of employees who voluntarily meet on a regular basis to discuss problems relating. to an improvement i in production is known as .. A Quality circles B MBO strategies Cc Entrepreneurship D Empowerment Kim is a Human Resource Manager at Marketing Exclusive, a small marketing and adverting consulting firm. .He has to draw up a summary and outline the requirements of a specific job, including tasks and responsibilities This is known as . A- job analysis. B job description, Cc job specification. — D induction. Copyright Reserved Please Turn Over

Downloaded from hlayiso.com Business Studies 5 NSC June 2015 Common Test 1.1.9 At Woolworths ,a manager has the right to give commands to, and demand actions from employees .This is known aS---------- A delegation B accountability Cc responsibility D authority 1.1.10 Kimbelin is the owner of a small bookshop. Her assistant has recently resigned and she needs to appoint another assistant. What are the advantages for Kimbelin appointing someone internally? 1 Current employees are familiar with the business 2 Current employees’ careers are advanced 3 Current employees are not suitably qualified 4 Current employees do not bring new ideas to the business A 1,2 B 1, 2,3 Cc 2,3,4 D 1,2,3,4 10 x 2 (20) 1.2. Choose a term from column B that matches a description in column A. Write only the letter (A - E) next to the question for example 1.2.6 F. government COLUMN A COLUMN B 1.2.1 Atyre manufacturing company — purchasing a tyre fitment centre. A Strategy 1.2.2 compulsory scheme created by the B Conflict 1.2.3 A bakery buys a wheat farm to reduce the risk associated with the bakery’s dependency on flour. . C_ Forward vertical integration 1.2.4 Aplan of action to achieve business D_ Backward vertical objectives. integration 1.2.5 Differences in opinions, values, beliefs and E Unemployment attitude. Insurance Fund Copyright Reserved 5x2 (10) Please Turn Over

Downloaded from hlayiso.com Business Studies . 6 June 2015 Common Test NSC 1.3. Choose the correct word(s) from those given in brackets. Write only the words(s) next to the question number (1.3.1- 1.3.5) in the answer book. 1.3.1 A (SWOT analysis/ job analysis) is a tool for assessing a business and its environment. 1.3.2 (Brainstorming / Empty Chair) is a creative problem-solving ‘technique in which several people think about a single problem and suggest ideas that could lead a solution. 1.3.3 The (Belbin/Jungian) theory is based on the idea that people are born with preferences for'certain attitudes and functions, 1.3.4 When a business enterprise supports (the triple bottom line / human right) they will consider the social, environmental and economic impact in its region. ‘ 1.3.5 (Time-related/Piecemeal) pay is received when each task is completed. 5x2 (10) TOTAL SECTION A: 40 Copyright Reserved : Please Turn Over

a Downloaded from hlayiso.com Business Studies 7 June 2015 Common Test Nsc SECTION B: (COMPULSORY) Answer ANY THREE questions from this section. Clearly indicate the QUESTION NUMBER of each chosen question. The answer to EACH question must start on a NEW page, for example QUESTION 2 on a NEW page, QUESTION 3 on a NEW page, et cetera. QUESTION 2: BUSINESS ENVIRONMENT 2.1. Read the following extract and answer the questions that follow. Regulator cracks down on credit ads The National Credit Regulator (NCR) has taken action against a magazine publisher for carrying advertisements containing statements or phrases that are prohibited in terms of the National Credit Act (NCA). In terms of the Act, an advert or a direct solicitation for credit may not contain the following statements, or phrases ,or similar phrases: “no credit checks required,” “blacklisted consumers welcome,” or “free credit’. Junk mail publishing ,the publishers of the Auto Mart magazine also quoted the interest rate and the monthly instalment. 2.1.1 Distinguish between a credit provider and the National Credit Regulator, (4) 2.1.2 According to the article Junk mail publishing, the publishers of the Auto Mart magazine, quoted the interest rate and the monthly instalment. The NCR says that an advert for credit may not disclose the interest rate nor the monthly instalment only. Briefly explain what an advert for credit should disclose. (3) 2.1.3 Discuss the consequences that a business may face for granting credit recklessly. ; (4) 2.1.4 The National Credit Act, 2005 (Act 34 of 2005) protects both the credit provider and the consumer. Do you agree with the statement? Motivate you answer. (6) 2.1.5 Evaluate the impact of the Consumer Protection Act, 2008 (Act 68 of 2008) on businesses. (12) Copyright Reserved Please Turn Over

Business Studies 2.2 2.3 24 Downloaded from hlayiso.com 8 NSC Strategic management is a process which ensures that suitable business strategies are developed and implemented in response to challenges. in the business environment. 2.2.1 Outline how the strategic management process can be applied by businesses. 2.2.2. Justify how each of the THREE defensive strategies can be implemented. Justify the introduction of broad-based black economic empowerment (BBBEE). Businesses operate in diverse communities and they have a diverse workforce. Discuss the obligations of businesses in terms of their ’ broad-based approach with specific reference to inclusivity. QUESTION 3: BUSINESS ROLES 3.1 3.2 3.3 3.4 3.5 3.6 Copyright Reserved Identify the unethical business practice illustrated in each scenario below AND suggest ONE business strategy to address each scenario in order to promote ethical conduct: 3.1.1. PEERS MOTORS is paid cash for its services in order to avoid paying VAT on the transaction. This transaction is not recorded. 3.1.2 John , amanager at FRISKYS RESTAURANT, requests sexual. favours from a waitress in return for employment benefits 3.1.3. Employees of FAST AND FURIOUS are often on social networks on the Internet during work time. ' Distinguish between a grievance and a dispute. When people work together they can learn from one another and. achieve more than they can as individuals. Discuss FOUR criteria that individuals can use to assess themselves with regard to team performance. Suggest SIX ways that businesses can use to deal with difficult employees. Explain the steps to be followed when dealing with a grievance procedure, Discuss how South African businesses should address environmental issues to maintain sustainability and also explain the benefits of addressing these issues. June 2015 Common Test (10) (9) (6) (6) [60] (4) (4) (4) (4) (12) (12) (12) (8) [60] Please Turn Over

©) Downloaded from hlayiso.com Business Studies 9 June 2015 Common Test NSC QUESTION 4: BUSINESS OPERATIONS 4.1 Read the scenario below and answer the questions that follow. Kia Motors realised that they require the services of an experienced marketing manager to take over the management of the marketing department. They contacted, Quest Personnel, a recruitment agency in order to find a suitable candidate for the job. 4.1.1. What type of recruitment did KIA MOTORS use? Justify your answer. (4) 4.1.2 State FOUR advantages of this type of recruitment. (8) 4.1.3 KIAMOTORS has recently appointed two new managers. The human resources manager has decided to draw up an induction programme for the new employees. Indicate the benefits that KIA MOTORS could gain from an induction programme. (8) 4.2 Explain the impact of quality on different business structures (big and small) taking in to account the element of TOTAL QUALITY MANAGEMENT (TQM) namely: 4.2.1 Continuous skills development/Education and training (10) 4.2.2 Total clients/customer satisfaction (10) 4.2.3. Continuous improvements to systems and processes (10) 4.3 Briefly state the benefits of implementing a good quality control system in a business. (10) [60] Copyright Reserved Please Turn Over

Downloaded from hlayiso.com Business Studies 10 June 2015 Common Test NSC QUESTION 5: MISCELLANEOUS 5.1 Distinguish between management and leadership. (12) 5.2 Your attitude towards your work determines how successful you will be in your work and career. Experience and knowledge is not enough, Discuss the role of personal attitude in successful leadership. (6) 5.3 Discuss the following unethical advertising practices and give a practical example of each: 5.3.1 False promises (4) 5.3.2 Misleading packaging (4) 5.4 Recommend the quality indicators for each of the following business functions: 5.4.1 Public relations (8) 5.42 Administration (8) 5.5 Using Porter's five forces model, name the FIVE forces that should be used to analyse the market environment. (10) 5.6 Describe the purpose of the Skills Development Act. (8) Le [60} Copyright Reserved ‘TOTAL SECTION B: 180 Please Turn Over

Downloaded from hlayiso.com Business Studies 11 June 2015 Common Test NSC SECTION C Answer ANY TWO questions. NOTE: Clearly indicate the QUESTION NUMBER of the chosen question. The answer to EACH question must start on a NEW page, for example QUESTION 7 on a NEW page, QUESTION 8 on a NEW page, et cetera. QUESTION 6: BUSINESS ENVIRONMENT The Labour Relations Act,1995 (Act 66 of1995) and the Basic Conditions of Employment Act, 1997 (Act 75 of 1997) were put in place to ensure a better South Africa for all the people in the country. Discuss the nature and purpose of each Act .Evaluate the impact of these Acts on both employers and employees. [40] QUESTION 7: BUSINESS ROLES , Get the businey: Making w difference "Fruitful business relationships can be made at the most unexpected times or places. It is important to build relationships with people within the community that you serve. Your service will attract . . more business by harnessing the power of the community. By being involved in corporate social responsibility (CSR) and corporate social investment (CSI) programmes in the community , your business can gain the trust of the people in the community, reach more potential clients and even become a household name. Your business, AZARINES EXCUTIVE BOQUITE wants to make a difference by creating a legacy of involvement. With reference to the above scenario, AZARINES EXCUTIVE BOQUITE is involved in a corporate social responsibility (CSR) and corporate social investment (CSI) programmes in the community. - Distinguish between corporate social investments and corporate social responsibility. . Critically assess the role of CSR in both the business and its communities . Suggest CSI programmes that AZARINES EXCUTIVE BOQUITE can focus on . Recommend how AZARINES EXCUTIVE BOQUITE can ensure that their CSI programmes satisfy the needs of different stakeholders [40] Copyright Reserved Please Turn Over

Downloaded from hlayiso.com Business Studies 12 ; June 2015 Common Test NSC QUESTION 8: BUSINESS VENTURES = (+ 30 minutes) DO YOU HAVE AN EAR FOR LEADERSHIP? A monumental mind shift is needed amongst South African business leaders. Leaders need to focus on being far-sighted and inspirational instead of concentrating on the act of managing. A study, which was conducted, maintains that most leaders do not possess the qualities that their followers most value. In South Africa many business people are highly successful in their business ventures. This can be attributed to the different management and leadership theories adopted by them in their particular business organisation. Distinguish between followers and leaders. Evaluate the charismatic, transformational and situational leadership theories. Also explain when each theory can be applied by management. . * [40] QUESTION 9 BUSINESS OPERATIONS The Financial Manager of your company resigned. You as the Human Resources manager were informed that the vacancy must be filled as soon as possible. - Explain the human resources procedures of selecting and interviewing that you will apply in order to identify the most suitable candidate. - Discuss the legalities of the employment contract that both the employer and new employee should sign. - ‘Briefly outline the contents that should appear in the employment contract. [40] GRAND TOTAL: 300 Copyright Reserved