Business Studies Grade 11 P1 Eastern Cape November 2025 QP

NATIONAL SENIOR CERTIFICATE GRADE 11 NOVEMBER 2025 BUSINESS STUDIES P1 MARKS: 150 TIME: 2 hours This question paper consists of 10 pages.

2 BUSINESS STUDIES P1 (EC/NOVEMBER 2025) INSTRUCTIONS AND INFORMATION Read the following instructions carefully before answering the questions. 1. This question paper consists of THREE sections and covers TWO main topics. SECTION A: COMPULSORY SECTION B: Consists of THREE questions. Answer any TWO of the three questions in this section. SECTION C: Consists of TWO questions. Answer any ONE of the two questions in this section. 2. Read the instructions for each question carefully and take note of what is required. Note that ONLY the first TWO questions in SECTION B and the FIRST question in SECTION C will be marked. 3. Number the answers correctly according to the numbering system used in this question paper. NO marks will be awarded for answers that are numbered incorrectly. 4. Except where other instructions are given, answers must be written in full sentences. 5. Use the mark allocation and nature of each question to determine the length and depth of an answer. 6. Use the table below as a guide for mark and time allocation when answering each question. TIME SECTION QUESTION MARKS (minutes) A: Objective-type questions 1 30 20 COMPULSORY B: THREE direct/indirect-type 2 40 questions 3 40 70 CHOICE: Answer any TWO. 4 40 C: TWO essay-type questions 5 40 CHOICE: 30 Answer any ONE. 6 40 TOTAL 150 120 7. Begin the answer to EACH question on a NEW page, for example QUESTION 1 – new page, QUESTION 2 – new page, et cetera. 8. You may use a non-programmable calculator. 9. Write neatly and legibly. Copyright reserved Please turn over

(EC/NOVEMBER 2025) BUSINESS STUDIES P1 3 SECTION A (COMPULSORY) QUESTION 1 1.1 Various options are provided as possible answers to the following questions. Choose the answer and write only the letter (A─D) next to the question numbers (1.1.1 to 1.1.5) in the ANSWER BOOK, for example 1.1.6 D. 1.1.1 A component of the macro environment is: A Competitors B Unions C Legal environment D Vision and mission 1.1.2 This Act makes provision for the establishment of the CCMA and bargaining councils. A Labour Relations Act (LRA), 1995 (Act 66 of 1995) B Employment Equity Act (EEA), 1998 (Act 55 of 1998) C Compensation for Occupational Injuries and Disease Act (COIDA), 1997 (Act 61 of 1997) D Consumer Protection Act (CPA), 2008 (Act 68 of 2008) 1.1.3 Telecom combines with Vuka mobile to become one business. This is known as a/an … A takeover. B merger. C acquisition. D alliance. 1.1.4 Packaging where the container can be used for something else once the content is finished is called … A unit packaging. B packaging for resale. C speciality packaging. D packaging for double use. 1.1.5 Tau (Pty) Ltd is required by law to contribute to the … fund as a compulsory employee benefit. A unemployment insurance B medical aid C provident D pension (5 x 2) (10) Copyright reserved Please turn over

4 BUSINESS STUDIES P1 (EC/NOVEMBER 2025) 1.2 Complete the following statements by using the words provided in the list below. Write only the word(s) next to the question numbers (1.2.1 to 1.2.5) in the ANSWER BOOK. limited; time-related; control; economic; piecemeal; internal; assurance; no; external; industrial 1.2.1 King Traders has … control over the social environment. 1.2.2 Money laundering is a/an … crime. 1.2.3 Phila and Philane used the … recruitment method when they advertised a vacancy on their business noticeboard. 1.2.4 Samuel gets paid for the hours spent at work. It is known as the … salary determination method. 1.2.5 Inspecting the products during and after production to ensure that it meet the required standards is called quality … (5 x 2) (10) Copyright reserved Please turn over

(EC/NOVEMBER 2025) BUSINESS STUDIES P1 5 1.3 Choose a description from COLUMN B that matches a term in COLUMN A. Write only the letter (A─J) next to the question numbers (1.3.1 to 1.3.5) in the ANSWER BOOK, for example 1.3.6 K. COLUMN A COLUMN B 1.3.1 Lockout A prices are attached to a new innovative, unique product 1.3.2 Dumping B an organisation which helps to 1.3.3 Regulator promote the business’s products 1.3.4 Placement C action taken by employers to keep employees from entering 1.3.5 Price skimming the workplace D imported goods sold at a higher- than-normal price E employees’ qualifications and skills are matched with the requirements of the job F action taken by employees in an attempt to have their demands met G imported goods sold at a lower- than-normal price H an organisation with official power to control an activity I employees are familiarised with the physical work environment and organisational structure J prices use the customers’ emotional response to encourage sales (5 x 2) (10) TOTAL SECTION A: 30 Copyright reserved Please turn over

6 BUSINESS STUDIES P1 (EC/NOVEMBER 2025) SECTION B Answer ANY TWO questions in this section. NOTE: Clearly indicate the QUESTION NUMBER of each question that you choose. The answer to EACH question must start on a NEW page, e.g. QUESTION 2 on a NEW page, QUESTION 3 on a NEW page. QUESTION 2: BUSINESS ENVIRONMENTS 2.1 Name THREE types of power relationships. (3) 2.2 Outline the negative impact of strikes on businesses. (6) 2.3 Read the scenario below and answer the questions that follow. GAMES MORE (GM) Games More (GM) duplicate computer games without permission from the creators and sell it to the public. GM is aware of the negative impact of their actions on the creators of the software. 2.3.1 Identify the socio-economic issue in the scenario above. (2) 2.3.2 Advise businesses on ONE solution to the socio-economic issue identified in QUESTION 2.3.1. (4) 2.4 Discuss political change as a challenge of the macro environment. (4) 2.5 Identify the socio-economic issues that are applicable to Zonke Enterprise in each of the statement below: 2.5.1 Some employees of Zonke Enterprise cannot read and write. (2) 2.5.2 Zonke Enterprise employ people from different races, ages and genders. (2) 2.6 Explain the link between the primary, secondary and tertiary sectors. (6) 2.7 Read the scenario below and answer the questions that follow. PURR-FECT FOODS (PF) Purr-fect Foods produces various kinds of pet food. The production manager does not have the necessary skills to lead his department. Some clients prefer to buy cheaper brands because of low-income levels. 2.7.1 Identify the challenge from the micro-environment applicable to PF in the scenario above. Motivate your answer by quoting from the scenario. (3) 2.7.2 Explain ways in which business can have a direct influence on the environment. (4) Copyright reserved Please turn over

(EC/NOVEMBER 2025) BUSINESS STUDIES P1 7 2.8 Suggest ways in which businesses can overcome competition in the market. (4) [40] QUESTION 3: BUSINESS OPERATIONS 3.1 Name FOUR requirements for a safe work environment. (4) 3.2 Outline the advantages of production planning. (4) 3.3 Identify the types of consumer goods sold by Gerrie Stores (GS) in EACH statement below: 3.3.1 GS sells low-cost goods which customers will purchase without much thought. (2) 3.3.2 GS sells specific brand name clothing and customers require time and effort to purchase. (2) 3.4 Explain the reasons why manufacturers may prefer to make use of indirect distribution methods. (4) 3.5 Discuss the requirements of a good trademark. (4) 3.6 Advise businesses on the purpose of sales promotion. (4) 3.7 Read the scenario below and answer the questions that follow. SOFTY’S ELECTRONICS (SE) Softy’s Electronics is looking for an experienced supervisor to fill a vacant position. They conducted preliminary interviews as there were many applicants. SE gave a written offer for the job to the successful candidate. 3.7.1 Quote TWO steps of the selection procedure from the scenario. (2) 3.7.2 Explain other steps in the selection procedure. (6) 3.8 Discuss the difference between job description and job specification. (4) 3.9 Advise businesses on the purpose of induction. (4) [40] Copyright reserved Please turn over

8 BUSINESS STUDIES P1 (EC/NOVEMBER 2025) QUESTION 4: MISCELLANEOUS TOPICS BUSINESS ENVIRONMENTS 4.1 State any TWO types of lobbying. (2) 4.2 Read the scenario below and answer the questions that follow. BONGI SNEAKERS (BS) Bongi Sneakers manufactures a variety of casual and training shoes. BS lost customers to Tekkie Trainers, which opened two weeks ago. The profitability of BS decreased due to a shortage of skilled employees. 4.2.1 Quote TWO challenges from the scenario above. (2) 4.2.2 Classify BS’s challenges according to the business environments. (2) Use the table below as a GUIDE to answer QUESTION 4.2.2. CHALLENGES BUSINESS ENVIRONMENT 1. 2. 4.3 Explain the advantages of networking for the business (4) 4.4 Discuss the functions of trade unions. (6) 4.5 Advise businesses on the purpose of the Labour Relations Act. (4) BUSINESS OPERATIONS 4.6 Name TWO marketing activities. (2) 4.7 Outline the importance of product development. (4) 4.8 Read the scenario below and answer the questions that follow. TASCO’S FRESH MARKET (TF) Tasco’s Fresh Market sells fresh fruit and vegetables in the local neigbourhood. The demand for the product, the mark-up they want to achieve and the input cost influence their prices. TF is aware of the importance of setting the right prices for their products. 4.8.1 Name TWO factors that will influence TF’s pricing in the scenario above. (2) 4.8.2 Explain the importance of pricing. (4) Copyright reserved Please turn over

(EC/NOVEMBER 2025) BUSINESS STUDIES P1 9 4.9 Discuss the role of the interviewer during the interview. (4) 4.10 Advise businesses on the legal requirements of an employment contract. (4) [40] TOTAL SECTION B: 80 Copyright reserved Please turn over

10 BUSINESS STUDIES P1 (EC/NOVEMBER 2025) SECTION C Answer ONE question in this section. NOTE: Clearly indicate the QUESTION NUMBER of the chosen question. The answer to the question must start on a NEW page, for example QUESTION 5 on a NEW page OR QUESTION 6 on a NEW page. QUESTION 5: BUSINESS ENVIRONMENTS (ADAPTING TO CHALLENGES OF THE BUSINESS ENVIRONMENTS) Businesses must get involved in social responsibility projects that are positively benefiting communities. These projects can have a positive impact for businesses. Business must be aware of the challenges in different business environments and how they have to adapt to these challenges in order to be sustainable. Lobbying can help to overcome challenges. Write an essay on adapting to business challenges in which you include the following aspects: • Outline the projects that can be taken by businesses as part of social responsibility. • Explain the benefits of social responsibility projects for businesses. • Discuss the following ways in which businesses can adapt to challenges of the business environments: o Information management o Strategic responses • Advise businesses on the reasons why businesses lobby. [40] QUESTION 6: BUSINESS OPERATIONS (PRODUCTION FUNCTION) Businesses must be well informed of the purpose of the Occupational Health and Safety Act. For businesses to be successful, they must ensure that the production planning is done effectively. Total Quality Management (TQM) plays an important role in the success of the business. When handling machinery it is important to take the necessary precautions. Write an essay on production in which you include the following aspects: • Outline the purpose of the Occupational Health and Safety Act. • Explain the following aspects that must be considered during production planning: o Loading o Scheduling • Discuss Total Quality Management (TQM) as part of the quality management system. • Recommend precautionary measures that businesses should take when handling machinery. [40] TOTAL SECTION C: 40 GRAND TOTAL: 150 Copyright reserved Please turn over