Business Studies Grade 11 P1 2025 QP & Memo

Testpapers.co.za LIMPOPO PROVINCIAL GOVERNMENT REPUBLIC OF SOUTH AFRICA NATIONAL SENIOR CERTIFICATE GRADE 11 BUSINESS STUDIES P1 MIDYEAR EXAM QUESTION PAPER 2025 MARKS: 150 TIME: 2 hours This question paper consists of 10 pages

Testpapers.co.za LDOE/MIDYEAR 2025 INSTRUCTIONS AND INFORMATION Read the following instructions carefully before answering the questions. 1. This question paper consists of THREE sections and covers TWO main topics, namely BUSINESS ENVIRONMENTS and BUSINESS OPERATIONS. SECTION A: COMPULSORY SECTION B: Consists of THREE questions Answer any TWO of the three questions in this section. SECTION C: Consists of TWO questions Answer any ONEvof the two questions in this section. pig P| Read the instructions for ‘each question carefully and take note of what is required. Note that ONLY the first TWO questions in SECTION B and the FIRST question in SECTION C will be marked. » il ul ly according to the numbering system used in this ; will be awarded for answers that are numbered incorrectly. Number the answers ¢ question paper. Noma Except where other instructions are given, answers must be written in full sentences. Use the mark allocation and nature of each question to determine the length and depth of an answer. Use the table below as guide for mark and time allocation when answering each question. TIME SECTION QUESTION MARKS (minutes) A: Objective-type questions COMPULSORY ais i B: THREE direct/indirect type 2 40 35 questions CHOICE: = ms = Answer any TWO. 4 40 35 C: TWO essay-type questions 5 40 30 CHOICE: Answer any ONE. 6 40 30 TOTAL 150 120 Begin the answer to EACH question on a NEW page, e.g. QUESTION 1 — new page, QUESTION 2 — new page, etc. You may use a non-programmable calculator. Write neatly and legibly. Copyright reserved Please turn over

Testpapers.co.za LDOE/MIDYEAR 2025 SECTION A (COMPULSORY) QUESTION 1 1.1 Various options are provided as possible answers to the following questions. Choose the answer and write only the letter (A—D) next to the question number (1.1.1 to 1.1.5) in the ANSWER BOOK, e.g. 1.1.6 D. 1.1.1 The way of forming power relations on how business can get credit easily is through.... 0 SSeS as socio- economic issue may lead to employee it a work task. A Ethical m B_ Economic Crime. C_ Exhaustion of nature’s resources. D Lack of skills. 1.1.3. The general increase in the prices of all products in the country that results in limited consumer spending is known as ... A Deflation B Corruption C Social grants D Infla ion, a ie marketing communication policy that is iness , is Known as .... lems vision was unsuccessful hen the customers purchased in A Interest B Attractiveness C Action D Desire 5x2 (10) Copyright reserved Please turn over

Testpapers.co.za LDOE/MIDYEAR 2025 1.2 Complete the following statements by using the words provided in the list below. Write only the word(s) next to the question number (1.2.1 to 1.2.5) in the ANSWER BOOK. Go -slow; Economic crime; SABS; Technology; strike; SARB; Full; Piracy ; No; foreign 1.2.1 Rams enterprise is selling sportswear for kids that are replicated without permission from the registered owner. This is known as... ¥ 122 h . Control over the economic 1.2.3. Employees of ne icipated in a .... When they deliberately delayed thei i 1.2.4 Uhothe hardy through socia Vl arketing when promoting their products 1.2.5 _.... ls anational standardisation authority. (5x2) (10) Copyright reserved Please turn over

Testpapers.co.za LDOE/MIDYEAR 2025 1.3. Choose a description from COLUMN B that matches a term in COLUMN A. Write only the letter (A-J) next to the question number (1.3.1 to 1.3.5) in the ANSWER BOOK, e.g. 1.3.6 K. COLUMN A COLUMN B 1.3.1 Corruption 1.3.2 Trademark 1.3.3 unit pac 1.3.4 Total quality n 1.3.5 Quality cycles A. Agroup of people who develop solutions after analyzing problems with the production process B. An integrated system applied throughout the organization. C. Symbol that is not legally registered to make an invention. packaging that is thrown away once the product is consumed. Refers to the act of dishonesty such as bribery and kickbacks. . symbol that is legally registered to represent a company or product. G Packaging that can be re-used for the purpose other than storing the original contents. |. Refers to wro irregular ex] Copyright reserved 5 x 2 (10) TOTAL SECTION A: 30 Please turn over

Testpapers.co.za LDOE/MIDYEAR 2025 SECTION B Answer ANY TWO questions in this section. NOTE: Clearly indicate the QUESTION NUMBER of each question that you choose. The answer to EACH question must start on a NEW page, e.g. QUESTION 2 on a new page, QUESTION 3 on a NEW page, etc. QUESTION 2: BUSINESS ENVIRONMENTS 2.1 Name any THREE examples of contemporary legislation that may affect business. 2.2 Outline THREE functio: of tradesunion. 2.3 Identify the challe! ironment represented by each of the following 2.3.1 Faranani is al plaini g about working hours and sub-standard work 23:2 Eric building struction fails o meet its target due to lack of leadership. _l 2.3.3. The employees of Marikos Enterprise have declared a dispute and they are refusing to work until the dispute has been settled 2..4 Read the scenario below and answer the questions that follow. DONNA MANUFACTURERS(DM) ducts. The riencing a decline in s have increased the DM buys their raw ir deliveries. Donna Manufacturers is known erases qual management of DM mentioned ft profit due to employees’ high rate rate of interest, making it difficult for DM materials from Van Wyk suppliers who ¢ 2.4.1. Quote THREE challenges for nario above. (3) 2.4.2 Classify challenges of DM according to the THREE business environments. (3) 2.4.3 State the extent of control that DM has over EACH business environment mentioned in QUESTION 2.4.2 (3) Use the table below as a GUIDE to answer QUESTIONS 2.4.1 to 2.4.3. CHALLENGES BUSINESS EXTENT OF CONTROL ENVIRONMENTS (2.4.1) (2.4.2) (2.4.3) 1. 2. 3. 6 Copyright reserved Please turn over (3) (6) (2) (2) (2)

Testpapers.co.za LDOE/MIDYEAR 2025 2.5 Elaborate on the meaning of tertiary sector. (4) 2.6 _ Discuss ways in which business can be involved in the macro-environment. (6) 2.7 Advise business on the advantage of networking (6) [40] Copyright reserved Please turn over

Testpapers.co.za LDOE/MIDYEAR 2025 QUESTION 3: BUSINESS OPERATIONS 3.1 Name FOUR marketing activities. (4) 3.2 Outline the role of intermediaries in the distribution process. (6) 3.3. Read the scenario below and answer the questions that follow. HENDRICK MANUFACTURER (HM) The management of Hendricks manufacturer mentioned that they have adjusted their prices due to crease in transport and labour costs. They further stated that th end on the income levels of their buyers. 3.3.1 Identify TWO factors th iM pricing. Motivate your answer by quoting from the Use the table below as a guid answer the QUESTION 3.3.1 (6) FACTORS INFLUENCING PRICING MOTIVATIONS 4, 2. 3.4 Read the scenario below and answer the questions that follow. MASH Blankets( MB) Mash Blankets specializes in manufacturing of blankets. The management ensures that MB comply with the occupational health and safety Act. MB ensure that their first aid boxes are always available. They also make fire extinguishers available in the workplace. 3.4.1. Quote TWO ways in which MB co! safety act. . ' (2) 3.4.2 Explain other ways in which MB can comply fe alth and safety Act. (4) 3.5 Explain total quality management ( TQM) as part of qu (6) 3.6 Discuss the reasons why manufacturers mayprote r (6) distributions methods 3.7 Justify the effectiveness of personal selling in promoting a business product (6) [40] Copyright reserved Please turn over

Testpapers.co.za LDOE/MIDYEAR 2025 QUESTION 4: MISCELLANEOUS TOPICS BUSINESS ENVIRONMENTS 4.1 Name THREE types of ethical misconduct. (3) 4.2 Read the scenario below and answer the questions that follow. NGWAKO EXCLUSIVE BOOKS (NEB) Ngwako Exclusive Books sells a variety of fiction and non-fiction books. Colia Exclusive books illegally downloaded some of NEB’ e-books from the internet. 4.2.1 Identify the socio-economic.issue that poses a challenge to NEB. Motivate your answer by quoting ; (3) icio-economic issue identified in QUESTION (6) (4) 4.2.2 Outline the negati 4.2.1 on NEB as a 4.3. Explain the reasons 4.4 Advise business on inf challenges of business environment BUSINESS OPERATIONS 4.5 Name any FOUR aspects that must be considered during production planning. (4) ment as a way to adapt to the (4) 4.6 Outline the requirements of a good trademark. (6) 4.7 Read the scenario below and answer the questions that follow. GEORGE ENTERPRISE (GE) George Enterprise lost many customers due tojbad publicity. GE changed the display of goods and the staff's behaviou fds customers. They also appointed Witness a favourable mi siness and its products or service. GE sets its price based 6 usinesses are charging customers. They also offer disco period of time. 4.7.1 Identify the type of publicity used by GE. (2) 4.7.2 Explain the roles of public relations in publicity. (4) 4.8 Evaluate the effectiveness of personal selling in promoting a business product. (4) [40] 9 Copyright reserved Please turn over

Testpapers.co.za LDOE/MIDYEAR/2025 SECTION C Answer ANY ONE question in this section NOTE: Clearly indicate the QUESTION NUMBER of the question chosen. Start the answer to your question on a NEW page. QUESTION 5: BUSINESS ENVIRONMENTS Business use networking and lobbying to meet their specific needs and activities. Successful businesses have the ability to adapt to the many challenges that their businesses face. Businesses should undertake projects that can benefit their community due to the benefits of these projects for businesses and the community. Write an essay on adaptin include the following aspects: 'S Of the business environment in which you Elaborate on the mean Explain the following o Hedging against : o Bargaining sessions between management and unions. e Discuss any THREE ways in which businesses can adapt to challenges of the business environments. e Recommend projects that can be undertaken by the business as part of social responsibility (40) QUESTION 6: BUSINESS OPERATIONS Successful production planning enables the aspects of production control to be implemented in business operations. Businesses must be well informed of the purpose of the occupational health and safety Act and must take the necessary precautionary measures when handling machinery. aspects : Elaborate on the meaning of production planning. Explain THREE aspects that must be considered Discuss the purpose of the occupational health t a Recommend precautionary measures that business should tak n ing the machinery. , TOTAL SECTION C: 40 GRAND TOTAL: 150 10

Testpapers.co.za LIMPOPO PROVINCIAL GOVERNMENT REPUBLIC OF SOUTH AFRICA NATIONAL SENIOR CERTIFICATE GRADE 11 | BUSINESS STUDIES P1 MIDYEAR EXAM MARKING GUIDELINES 2025 MARKS: 150 TIME: 2 hours This question paper consists of 25 pages

Testpapers.co.za LDOE/MIDYEAR/ 2025 Marking guidelines NOTES TO MARKER: PREAMABLE The notes to makers are provided for quality assurance purpose to ensure the following: (a) — Fairness, consistency and reliability in the standard of marking. (b) ~ Facilitate the moderation of candidates’ scripts at the different levels. (c) Streamline the marking process considering the broad spectrum of markers across the country. (d) Implement appropriate measures in the teaching, learning and assessment of the subject at schools/institutions of leaning. 1. For making and modera Marker: L— ee School based HOD: ~ Subject advisor: District Subject Manager: — Provincial Moderator: — DBE moderator ie following colours are recommended: 2. | Candidates’ responses must be in full sentences for SECTION B and C. However, this would depend on the nature of the question. 3. | Comprehensive marking guidelines have been provided but this is by no means exhaustive. Due consideration should be given to an answer that is correct but: e uses a different expression from that which appears in the memorandum ¢ comes from another source e original e adifferent approach is used NOTE: There is only one correct answer in SECTION A. 4. Take care of other relevant answers provided by candidates and allocate marks accordingly. (In cases where the answer is unclear or indicates some understanding, part-marks should be awarded, for example, one mark instead of the maximum of two marks.) 5. The word ‘sub-max’ is used to facilitate the allocation of marks within a question or sub-question. 6. The purpose of circling marks (guided by ‘max’ in the breakdown of marks on the right-hand side is to ensure consistency and accuracy in the marking of scripts as well as for calculation purposes. 7. Subtotals to questions must be written in the right-hand margin. Circle the Subtotals as indicated by the allocation of marks. This must be guided by ‘max’ in the memo. Only the total for each question should appear in the left-hand margin next to the appropriate question number. 8. In an indirect question, the theory as well as the response must be relevant and related to the question.

10. 11. 12. Testpapers.co.za LDOE/MIDYEAR/ 2025 Marking guidelines Correct numbering of response to questions is recommended in SECTION A and B. However, if the numbering is incorrect, follow the sequence of the candidate’s responses. Candidates will be penalised if the latter is not clear. No additional credit must be given for repetition of facts. Indicate with a ‘R’. The differentiation between ‘evaluate’ and ‘critically evaluate’ can be explained as follows: 11.1 When ‘evaluate’ is used, candidates are expected to respond in either a Positive/negative Ir te neutral (positive and negative) stance, e.g. positive: ‘col ne and costs spenty on lengthy civil court proceedings. ) 11.2 When ‘critically andidates are expected to respond in either a positive/negativ neutral (positive and negative) stance. In this instance ca xpected to support their responses with more depth, e.g. ‘COID, ne and costs spentv on lengthy civil court proceedingsv, because the employer will not be liable for compensation to the employee for injuries sustained during working hours as long as it can be proved that the business was not negligent.’\ NOTE: 1. The above could apply to ‘analyse’ as well. 2. Note the placing of the tick (1) in the allocation of marks. The allocation of marks must be informed by the nature of the question, cognitive verb used, mark allocation in the memorandum and the context of each question. Cognitive verbs, such as: 13. 14, response. Therefore, the mark alloc appears at the end. 12.2 Define, describe, explain, discuss, elabora compare, tabulate, justify, analyse, evalua exhaustive) require a greater depth of und reasoning. Therefore, the marks must be that assessing is conducted accom tag sta consistency and fairness are achiev: Mark only the FIRST answer where candidates offer more than one answer for SECTION B and C questions that require one answer. SECTION B 14.1 If for example, FIVE facts are required, mark the candidate is FIRST FIVE responses and ignore the rest of the responses. Indicate by drawing a line 3

Testpapers.co.za LDOE/MIDYEAR/ 2025 Marking guidelines across the unmarked portion or use the word ‘MAX’ NOTE: This applies only to questions where the number of facts is specified. 14.2 If two facts are written in one sentence, award the candidate FULL credit. Point 14.1 above still applies. 14.3 If candidates are required to provide their own examples/views, brainstorm this at the marking center to finalise alternative answers. 14.4 Use of the cag erk 14.4.1 Ifthe nu to describ location of marks: specified, questions that require candidates in’ may be marked as follows: e Fact ‘ 2 marks (or as indicated in the memorandum) * Explanation: 1 mark The ‘fact’ and ‘explanation’ are given separately to facilitate mark allocation. 14.4.2 If the number of facts required is not specified, the allocation of marks must be informed by the nature of the question and the maximum mark allocated in the memorandum. 14.5 ONE mark may be awarded for answers that are easy to recall, requires one-word answers or is quoted directly from a scenario/case study. This applies to SECTION B and C in particular (where applicable). 15 SECTIONC 15.1 The breakdown of the mark allocation for the essays is as follows: Introduction Content Maximum: Conclusion 32 LASO 8 TOTAL 40

15.2 Testpapers.co.za LDOE/MIDYEAR/ 2025 Marking guidelines Insight consists of the following components: Layout/Structure | Is there an introduction, a body, and a conclusion? 2 Analysis and Is the candidate able to break down the question into | 2 Interpretation headings/subheadings/interpret it correctly to show understanding of what is being asked? Marks to be allocated using this guide: All headings addressed: 1 (One 'A’) Interpretation (16 to 32 marks): 1 (One ‘A’) Synthesis nt decisions/facts/responses made based | 2 s? cated using this guide: ly relevant facts: 2 marks (No '-S') ere a candidate answers 50% or more (two our sub-questions) of the question with only elevant facts; no '-S' appears in the left margin. Award the maximum of TWO (2) marks for synthesis. Option 2: Some relevant facts: 1 (One '-S') Where a candidate answers less than 50% (only one sub-question) of the question with only OR some relevant facts; one '-S' appears in the left margin. Award a maximum of ONE (1) mark for synthesis. Option 3: Some relevant facts: 1 mark (One '-S') Where a candidate writes four questions but one sub-question of the peril with no relevant facts; one '-S" arswin the left a NE (1) mark Option 4: 50% with no relevant the left margin. thesis. Originality Is there evidence of exa 2 current trends and de TOTAL FOR INSIGHT: 8 TOTAL MARKS FOR FACTS: 32 TOTAL MARKS FOR ESSAY (8 + 32): 40 NOTE: 1. No marks will be awarded for contents repeated from the introduction and conclusion. 2. The candidate forfeits marks for layout if the words INTRODUCTION and CONCLUSION are not stated.

Testpapers.co.za LDOE/MIDYEARY 2025 Marking guidelines 3. No marks will be awarded for layout, if the headings INTRODUCTION and CONCLUSION are not supported by an explanation. 15.3 Indicate insight in the left-hand margin with a symbol e.g. (‘L, A, S and/or O’). 15.4 - The breakdown of marks is indicated at the end of the suggested answer/marking guidelines to each question. 15.5 Mark all relevant facts until the SUBMAX/MAX mark in a subsection has been attained. Write ‘SUBMAX'/MAX’ aie maximum marks have been obtained but continue reading for the 15.6 Atthe end of eache for insight as follows: as in the table below. allocation of marks for facts and marks Analysis, S — Synthesis, O — Originality) A 2 Ss 2 [e} 2 TOTAL 40 15.7 When awarding marks for facts, take note of the sub-maxima indicated, especially if candidates do not make use of the same subheadings. Remember, headings and subheadings are encouraged and contribute to insight (structuring/logical flow/sequencing) and indicate clarity of thought. (See MARK BREAKDOWN at the end of each question.) 15.8 If the candidate identifies/interprets the question INCORRECTLY, then he/she varks for complete sentences. Award ONE mark for ymplete sentences and vague answers. November 2015, the TWO marks will not necessarily id of each completed sentence. The ticks (v) will be separated and indicated next to each fact, e.g. ‘Product development is a growth strategy, V where businesses aim to introduce new products into existing markets.’V This will be informed by the nature and context of the question, as well as the cognitive verb used.

Testpapers.co.za LDOE/MIDYEAR/ 2025 Marking guidelines 15.11 With effect from November 2017, the maximum of TWO (2) marks for facts shown, as headings in the memo, will not necessarily apply to each question. This would be also depend on the nature of the question. SECTION A (COMPULSORY) QUESTION 1 11 1.4.1 BY 1.4.2 Dv\ 1.1.3 Dv 1.1.4 Avy 1:45 cw 5 x 2 (10) 1 PiracyVV 2 Nov 3 Go- slowvV 4 Technology.VV 5 x 2 (10) 1.3.5 AW 5x2 (10) TOTAL SECTION A: 30 BREAKDOWN OF MARKS QUESTION 1 | MARKS 1.1 10 1.2 10 1.3 10 TOTAL 30

Testpapers.co.za LDOE/MIDYEAR/ 2025 Marking guidelines SECTION B Mark ONLY the FIRST TWO questions. QUESTION 2: BUSINESS ENVIRONMENTS 2.1 = powerment act al , injuries and disease act Consumer pro te - Labour relatior Fe NOTE: Mark the first THREE (3) only. (3 x 1) (3) 2.2 Functions of trade unions - Improves conditions of employment. VV - Ensures that all employees are treated equally in the workplacevV Representing the interest of general society and minority groups through media and negotiations. VV flue ci ov ne cisions. VV corporately and individually. VV s of their members. VV jomic and legal conditions/influencing economic policy itutions that will uplift the weak and oppressed and give e they deserve. VV fair labour practices and unfair dismissal. VV of members when necessary. VV ed to the functions of a trade union. NOTE: Mark the first THREE (3) only. Max (6) 23 2.3.1 Difficulty employeesVV (2) 2.3.2 Lack of adequate management skills vv (2) 2.3.3 Strike and go-slow Vv (2)

24 Testpapers.co.za LDOE/MIDYEAR/ 2025 Marking guidelines Classification of challenges and the extent of control CHALLENGES BUSINESS EXTENT OF ENVIRONMENTS | CONTROL (2.4.1) (2.4.2) (2.4.3) 1 The management DM Micro V Full controlV mentioned that the business is experiencing a decline in profit due to employees. high rate of, absenteeismy : 2.DM buys their ray S | Market V Partial/limited control from Van Wyk su are late on deliveries. Macro V No control V 3. Banks have increas of interest making it DM to borrow loans | Max (3) Max(3) NOTE: 1.Mark the first challenge for each environment only. 2. If the business environment is not linked to the challenge, mark the challenge only. 3. Award full marks for the business environment even if the challenge is not quoted in full. 4. The extent of control must be linked to the business environment. 5. Do not award marks for the extent of control if the business environment is not mentioned. 6. Accept responses in any order. Max (9) 2.5Meaning of tertiary sector This sector renders services to the public and businesses. VV Provides services and bring finished products to the final consumer. VV It includes services from transport, banking, legal and health. vv Examples of the tertiary sector industries; distribution, banking, insurance, tourism, transportation, entertainment, retail and legal services. VV . Any relevant related to the meaning of tertiary sector Max (4) Influencing its ing inf n contained in annual reports. VV Negotiating greement through contractual processes. VV Knowing governn perating within them. VV Keeping up wit echnolog improve production and marketing. VV) Lowering its impact on the environment. VV 9

Testpapers.co.za LDOE/MIDYEAR/ 2025 Marking guidelines - Entering the global market by using the internet to source suppliers and customers. VV - | Working within the law to set up contracts. VV - Taking advantage of economic changes such as exchange rate, tax breaks. VV - . The business can stay informed about the challenges and developments in the macro environment and can adapt to challenges quickly. v'V - Entering the global market by using the internet to source suppliers and customer's VV - Working within the law can assist the business to set up contracts. VV - Getting involved in research/development so that they can continue to operate. VV - Any relevant answer related to ways in which businesses can be involved in the macro a NOTE: Mark the fi Max (6) 2.7 Advantages of ne - Businesses can @ share and profitability. - Networking can be an ideas. ¥ - Allows managers to build new businesses relationships ¥ and generate new business opportunities. V - Plays a role in the marketing V and expansion of a business. V - Assists businesses in making \ future business decisions. - Businesses can gain support V when representation to various authorities is planned. V Any other relevant answer related to the advantages of networking omer’s V resulting to increased market ellent source of new perspectives V and business Max (6) [40] BREAKDOWN OF MARK ALLOCATION QUESTION MARKS 2.1 2.2 2.3.1 2.3.2 2.3.3 2.4.1 2.4.2 2.4.3 2.5 2.6 2.7 TOTAL B/D) MD |B) Oo/ 00) 69/M/N/ | | bo 10

Testpapers.co.za LDOE/MIDYEAR/ 2025 Marking guidelines QUESTION 3: BUSINESS OPERATIONS 3.1 3.2 3.3.1 Marketing activities - Standardizations and grading V = Storage V - Transport ¥ - | Financing V = Risk-bearing V - Buying and selling V (2 x 1) (2) tribution process They can achieve g sales by using intermediaries. VV The producer may not have the expertise or resources necessary to sell directly to the public. VV The intermediary may be able to provide more efficient distribution logistics, for such. transporting the product to various points of sale. VV Overall distribution costs may be lower using an intermediary than if the business undertook distribution itself, even when the intermediary's commission is taken into account. VV Any other relevant answer related to the role of intermediaries in the distribution process. Max (6) Factors influencing pricing from the scenario MOTIVATIONS 1. Input costVV -The management of Hendricks manufacturer mentioned that they have adjusted their prices due to an increase in transport and labour cost. V 2. Target marketVV -. They further stated that their prices also depend on the income levels of the buyers. V Sub max (4) Sub max (2) NOTE: 1. The answer does not have to be in tabular format. 2. Award marks for the even if the quote is incomplete. Max (6) 11

3.4 3.4.1 Testpapers.co.za LDOE/MIDYEAR/ 2025 Marking guidelines Compliance with OHSA TWO ways in which WC complies with the Occupational Health and Safety Act. - MBensures that their first aid boxes are always available. ¥ -They also make fire extinguishers available in the workplace. V (2) NOTE: 1. Mark the first TWO (2) only. 2. Only award marks for responses that are quoted from the scenario. 3.4 .2Other ways in which WC can comply with the Act. - Provide workers with protective gear to protect themselves against potentially dangerou equipment. V - Machinery must be maintained V at regular intervals and repaired promptly. Y \ y - Develop and d dishibie the health and safety policy V to employees. V - Review exicti Reeth and safety proceduresv, equipment and staff training. V- - Appoint a health and safety officer V at the workplace. V - Maintain V an accident register. ¥ - Establish health and safety committees’ V consisting of representatives from both management and staff. V - Any other relevant answer related to ways in which WC van comply to the Act NOTE: Do not award marks for responses that are quoted from the scenario in QUESTION 3.7.1. Max (4) 3.5 Total Quality Management as part of quality management system 3.6 It is a management philosophy that seeks to integrate \ all organisational functions such as marketing/finance/customer services, etc. The focus is on improving the quality of products and services \ in order to satisfy the needs of customers. V¥ Total Quality Management refers to all aspects of quality V within the business. ¥ It is the responsibility of everyone in the organization, ¥ from top management to general workers. V Businesses strive to get it bat the first time \ by implementing the elements of Total Quality Management. It is a thought revolution in management, \ where the entire business is operated with customer orientation in all business activities. V Any other relevant answer related to total quality management (TQM) as a part of quality management systems. Max (6) Reasons why manufacturers may prefer to make use of direct distribution - Manufacturers have control over the product V and marketing. V - They achieve better end-user prices \ as there are no intermediary costs. V - The business does not need to share its profit margin \ with intermediaries. ¥ 12

3.7 Justify Effectiveness Testpapers.co.za LDOE/MIDYEARY 2025 Marking guidelines There is direct contact with target market \ for feedback and improvements. ¥ Sales staff provide customer information \ for future market research. V Selling through the internet allows smaller businesses to market their products Vall over the world. ¥ Businesses websites can serve as both a distribution method V and a promotion method. V Well trained sales staff are able to promote products effectively ¥ and establish good relationships with customers. V Suitable intermediaries may not be available/Intermediaries may not be willing to sell V the particular product on behalf of the manufacturer. ¥/ Any other releva swer rélated to the reasons manufacturers may prefer to make use Of C { Max. (4) selling in promoting a business product Personal selling | ephonically but are usually face to face ¥ and offer the mos 1s of delivering a promotional message. V Done by experienced on who develop charisma V and become skilled in getting people to pay attention to them. ¥ It is very effective especially in the case of expensive industrial goods V such as machinery, shopping goods, stoves/fridges/cell phones. ¥ Involves a very Personal touchy with specific attention giving to customer's ships between the salesperson and the s als ining good relationships V and ensuring ongoing b The sales person liste Any other fi ‘message\ to be more attractive to the he effectiveness of personal selling in Max (6) BREAKING DOWN OF MARK ALLOCATION QUESTION MARKS 3.1 3.2 3.3.1 3.4.1 3.4.2 3.5 3.6 3.7 TOTAL BDO ODO NY/'OD O| 13 [40]

Testpopers.co.za LDOE/MIDYEAR 2025 Marking guidelines QUESTION 4: MISCELLANEOUS TOPICS BUSINESS ENVIRONMENTS 4.1 Types of ethical misconduct. - Sexual harassment. V - Corruption . - Mismanagement of funds. 9 | (3) 4.2 si —_ | . (2) vill 4.2.1Piracy VV e books illegally downloaded some of NEB’ e-books from Motivation: Colia Exclu: (1) ab Max (3) 4.2.2 Negative impact of piracy on businesses - Consumers no longer value the worth and quality of genuine products sold by businessesvV - The business image/reputation ¥ can be damaged by inferior counterfeit goods. VV - The businesses producing the original goods have their profits reduced if piracy occurs. VV - Piracy also deprives the original artistV of his/ her or income. VV - People who buy pirated copies contributev to the problem for businessesVV - Any other relevant answer related to the negative impact of piracy on businesses Max (6) 4.3. Reasons why businesses lobby - Businesses lobby to change laws like child labour laws, Vclean air and water laws and municipal regulations. V - The views of lobby groups are importanty and make a difference by giving solutions to business challenges. V - Lobbying advances what the business must deliver onvV and builds public trust. V - Lobbying helps to find solutions \to emerging generic challenges. V - Businesses lobby their regulator or supervisory body in order to try influence prices, pee regulationsV and other decisions made by the regulator or the supervisory body. Any other relevant answer related to the reasons why businesses lobby. Max (4) 14

44 BUSINESS OPERATIONS — 4.5 Aspect that must be inclu Testpapers.co.za LDOE/MIDYEAR/ 2025 Marking guidelines Information management as a way to help businesses to adapt to challenges - Information must be found/recorded/stored/easily retrieved and effectively used. VV - ~ Businesses need to implement an effective information management system which is accessible and useful to all staff. VV -__ Information must be managed efficiently and a system must be put in place so that the relevant staff can easily access it. VV - Large capital should be invested into information technology (IT) systems to update business operatio - Modern IT s¢ efficiently. ¥ - Any other releve adapt to challenge: inesses to satisfy customer needs more to information management as a method to Ss environments. | during production planning: - Planningy - Routingy - LoadingV - Scheduling (4x1) (4) 4.6 Requirements of a good trademark - Trademarks must be attractive and promote the product. VV - Make it easy for consumers to recognize the product. VV - Easy to recognize, remember and pronounce. VV - Must suit the product. VV - Suitably designed for the target market. vy — Must be different from its competit — Must promote the image of the entery - Link the product to its promotion strate — Draw the attention of consumers. VV - A good trademark helps build brand familiarit - A good trademark can be registered accord ements of the Trade Marks Act. Vv ine -Any other relevant answer related to the requirements of a good trademark Max (6) 4.7 Publicity 4.7.1. Internal publicityVV (2) Motivation GE changed the display of goods and the staff's behaviour towards customers. V (1) NOTE: Do not award marks for the motivation if the type of publicity was incorrectly identified. (3) 15 Max (4)

Testpapers.co.za LDOE/MIDYEAR/ 2025 Marking guidelines 4.7.2 Role of public relations in publicity 4.8 Evaluate Effectiveness Public relations aim to present a favourable image of the business \V and its products or service. V Many businesses outsource the public relation function to an outside agency \ to take advantage of their specialised knowledge.V The public relations department builds good relationships V with representatives of the media and the press. V They keep the media informed of news about product launches V and opening of new factories or shops for the attention of the public. ¥ The public relation function supports marketing efforts to establish V and build a brand identity. ¥ Any other relevant an ie role of public relations in publicity. - Personal selling cat and offer the most - Done by experienced’ sa skilled in getting people to pay attention to them. ¥ Max (4) selling in promoting a business product ade telephonically but are usually face to face V means of delivering a promotional message. V lesperson who develop charisma ¥ and become - Itis very effective especially in the case of expensive industrial goods ¥ such as machinery, shopping goods, stoves/fridges/cell phones . V - Involves a very personal touchy with specific attention giving to customer's needs and requirements. V - Most effective way to build relationships between the salesperson and the customer. V - Itis also a very good way of maintaining good relationships ¥ and ensuring ongoing business and sales. V - The sales person can adjust his/her message to be more attractive to the person listening. V - Any other relevant answer related to the effectiveness of personal selling in promoting a business product. Max (4) [40] BREAKDOWN OF MARK ALLOCATION QUESTION 4 MARKS 41 4.2.1 4.2.2 4.3 4.4 4.5 4.6 4.7.1 4.7.2 4.8 PIPPIN S/B| R/O) /o TOTAL 16

Testpapers.co.za LDOE/MIDYEAR/ 2025 Marking guidelines SECTION C Mark only the FIRST question in this section. QUESTION 5: BUSINESS ENVIRONMENTS (ADAPTING TO CHALLENGES OF BUSINESS ENVIRONMENT) 5.1 Introduction Networking refers to a coordinated activity where people who have similar objectives meet and exchange information and ideas. V Lobbying allows for individuals} i. and organisations to use their influence ut | to change govern Necessary meas! the effects of these ch Businesses have the back to communities. ¥ Any other relevant in n related to the advantages of networking/ types of lobbying/ways in which businesses. can adapt to challenges of the business environments/projects that can be undertaken by businesses as part of social responsibility. (Any 2 x 1) (2) place by businesses to assist in minimising i lity t ) become more socially responsible by giving 5.2 mene of networking It refers to a coordinated activity where people who have a similar objective meet and exchange information and ideas. VV The goal of networking is to reach as many people as possible and to make every connection countvv. It is a tool that is used by businesses to increase salesVV Businesses can become a member of chambers of commerce and industry/ professional business clubs/ informal social groupings to meet new-contacts. VV Max (8) 5.3 Types of lobbying 5.3.1 Hedging against inflation The business use hedging by buying bonds, shares, property or buying precious metals like gold ‘ to protect capital from the effects of inflation. V Businesses invest surplus fund \ so that its value grows at a faster rate than inflation. Businesses use hedging to protect their financial investments ¥ by spreading the risk. V Any other relevant answer related to hedging against inflation as a type of lobbying. Sub-max. (6) 17

5.4 Testpapers.co.za LDOE/MIDYEAR/ 2025 Marking guidelines 5.3.2. Bargaining sessions between management and unions These sessions enable employees to negotiate with employers as a group \ to protect employees’ rights. V Bargaining sessions prevent labour strikes and provide critical information V to people in power. V The purpose of bargaining sessions is to find a win-win situation ‘ for all parties. V Any other relevant answer related to bargaining session between management and unions as a type of lobbying. Sub-max. (6) Max. (12) Ways in which busin uP it to challenges of the business environments — - Businesses ) lnnlernant an effective information management system which is accessible and useful to all staff. - Information must be managed efficiently and a system must be put in place V so that the relevant staff can easily access it. \) - Any other relevant answer related to information management as a method to adapt to challenges of the business environments. Way = (2) Discussion (4) Sub-max. (6) 5.4.2 Strategic responses VV - Management needs to design strategic responses to various challenges \ by analysing all information, identifying stakeholders involved. V - Get a clear picturey of each stakeholder’s viewpoints and requirements. V - Businesses should have a strategic plan V to respond to changes in the business environment. ¥) - Any other relevant answer related to strategic responses as a method to adapt to challenges of the business environments. Way = (2) Discussion (4) Sub-max. (6) 18

Testpopers.co.za LDOE/MIDYEAR 2025 Marking guidelines 5.4.3 Mergers, takeovers, acquisitions and alliances VV Businesses can acquire the shares \ of another company. V Businesses can choose to purchase/merge with another business ¥ as a way to have a larger market share. V They can undertake a new venture with another company, V which can be a safer way than expanding the existing business. Vv Any other relevant answer related to mergers, takeovers, acquisitions and alliances as a method to adapt to challenges of the business environments. Way (2) Discussion (4) Sub-max. (6) bility Vv ir ‘=e design and strategies V so that t. integrate people/information/ technology of an S the profitability of the business. V 5.4.4 Organisation design and Businesses need to’ be ein’ they can compete in a Organisation design is a organisationy so that im Any other relevant ans ted to organisational design and flexibility as a method to adapt to challenges of the business environments. Way (2) Discussion (4) Sub-max. (6) 5.4.5 Direct influence of the environment and social responsibility VV Businesses need to be flexible by getting involved in research and development V¥ so that if resources run out or if environmental legislation changes the business can adapt and continue to operate. ¥ Social responsibility refers to the obligations a business has V to protect and improve the interests of all its stakeholders. Through social responsibility a business can influence its business environments ¥ and address challenges linked to socioeconomic issues in its social environment. V Businesses must be more aware and involved in social responsibility projects and programmesy\ that can benefit the community. Take part in projects that uplift the community \ in which the business operates. Businesses use CSI projects V as a marketing tool for their business. Any other relevant answer related to direct influence of the environment and social responsibility as a method to adapt to challenges of the business environments. Way (2) Discussion (4) Sub-max. (6) NOTE: Mark the first THREE (3) only. Max. (14) 19

5.5 5.6 Testpapers.co.za LDOE/MIDYEAR/ 2025 Marking guidelines Projects that can be undertaken by businesses as part of social responsibility Businesses must allow employees to get involved in social development programmes. VV Businesses must protect the environment and participate in community upliftment programmes. VV Engage in environmentally friendly campaigns such as recycling or reusing scarce resources. VV Businesses must support less fortunate people, by providing donations to charity organisations./Charitable; contribution towards NGOs/Busines blankets to old age homes/running soup kitchens. VV They can also en development and provide education on HIV/AIDS awarene VV Involvement in n/Build schools in communities/ Offer bursaries to neex old computers to less privileged schools/Provide/ dult education and training in the local community. VV Teach entrepreneurial skills/Offer support to individuals starting new business ventures. VV Conduct skills development/job creation projects/Offering bricklaying courses. VV Sponsor art and cultural programmes, such as school choirs. vv Support youth programmes, such as sport/recreational activities. VV Any other relevant answer related to projects that can be undertaken by businesses as part of social responsibility Max. (10) Conclusion Management can use networking to reach as. many peoplaaas possi and make every connection count. Vv Businesses should try to influence. decision-making processes to remé Adapting to challenges of the busines businesses if management stay abreast Social responsibility projects undertaken by a marketing strategy to promote their prod! Any other relevant conclusion related to the types of lobbying/ways in which : the business environments/projects that businesses as part of social responsibility. (Any1x2) (2) [40] 20

Testpapers.co.za LDOE/MIDYEAR/ 2025 Marking guidelines BREAKDOWN OF MARK ALLOCATION DETAILS MAXIMUM TOTAL Introduction 2 8 12 Max 32 14 10 Conclusion 2 INSIGHT 2 8 2 = 2 40 QUESTION 6: BUSINESS OPERATIONS (PRODUCTION FUNCTION) 6.1 Introduction - Production planning refers to setting goals for the production department and establishing policies/programmes and procedures to achieve these goals. ¥ - Controlling of each individual task and action in the production process and establishes the starting and finishing of each task. V - The aim of Occupational Health and Safety Act is to provide for the health and safety of employees at work and during the use of plants and machinery. V - Safety precautions are essential in every workplace especially when dealing with chemicals/dangerous machinery/harmful substances. V - Any other relevant introduction related to the advantages of production planning/aspects that must be considered during production control/purpose of the Occupational Health and Safety Act/precautionary measures that businesses should take when handling machinery. (Any 2 x 1) (2) 6.2 Meaning of productio. planning s for the production departmentv and establishing and procedures to achieve these goals. V cost/timev and increasing output by organising the resources to maximise efficiency. V r angie everything from the individual roles of staff/ordering of stocky, to the final delivery to the customer. V - Planning is done due to constant changes\ in the manufacturing process. V - Production planning must control V the actual production/inventory/stock/factory layout/production costs. V - Any other relevant answer related to the meaning of production planning. Max (8) 21

Testpapers.co.za LDOE/MIDYEARY 2025 Marking guidelines 6.3 Aspects that must be considered during production control Dispatching VV - Involves issuing production orders \ to start production. ¥ It provides orders for: ~ o Movement of materials, V tools and equipment to the necessary locationsV © Beginning the process V © Checking the time’ and costs involved in the process Vo checking the flow of work V according to the routing V o Supervising the process. V == ~ - Dispatching is ing the produc - Itidentifies the p and materials - Any other relevant: considered during pr n plan V and schedule into action. ¥ e work \, supplies the specifications o dispatching as an aspect that must be Type (2) Explanation (2) Sub-max. (4) Following up or controlling Vv - Following up makes sure the scheduling and production systems V are running according to plan. ¥ - It deals with unplanned issues/problems \ and sorts out any misunderstandings in terms of job process requirements. V - Following-up on the progress of production helps V to prevent bottlenecks and misunderstandings. V - Any other relevant answer related to following up or controlling as an aspect that must be considered during production control. Type (2) Explanation (2) Sub-max. (4) Inspection VV - Inspection involves the checking [ oce id the final product. V - Itis done at regular intervals during the p | pro las at the end. ¥ - Inspection methods Vv include the randon sampling and testing the product. V a - Legal and regulatory processes are also che to ens that the necessary standards are met. V i - Any other relevant answer related to inspection as an aspect that must be considered during production control. Type (2) Explanation (2) Sub-max. (4) 22

Testpapers.co.za LDOE/MIDYEAR/ 2025 Marking guidelines Corrective action VV Corrective action involves any adjustmentsy to the planning process. V Staffing issues \ are also dealt with by corrective action. V Any other relevant answer related to corrective action as an aspect that must be considered during production control. Type (2) Explanation (2) Sub-max. (4) NOTE: Mark the first THREE (3) only. Max. (12) 6.4 Purpose of Occupational Health a fety Act 6.5 c h and maintain, a safe work ut risk to the health of the workers. ¥ alth and safety measures. V nsibilities ¥ of employer, employees, manufacturers, pliers and sellers. V Requires eve environment V thi Review the efficiency Outlines the roles and designers, importe Clarifies the roles and: duties \ of the health and safety representative and committee. ¥ ca Requires that the main dangers and potential incidents of the workplace V be identified and eliminated. ¥ Examines the causes of incidents by any employee \ relating to the employee’s health and safety at work. V Expects employees to co-operate and follow the necessary instructions \V and report any unsafe situations. V Makes presentations to the employer V concerning general health and safety issues at the workplace. V Any other relevant answer related to the purpose of Occupational Health and Safety Act. eSs | Max. (12) Precautionary measure businesses should take when handling machinery All machinery and equipment must be correctly installed and safe to —_—use. VV Workers must be properly trained on how to use machinery and must be informed about the risks when using the machinery. VV Regular safety checks must be carried out and machinery should be maintained and serviced regularly. VV Workers need to wear protective clothing and gear such as overalls, hard hats and safety helmets, ear plugs, masks, heavy-duty safety boots, welding goggles and gloves when working with machinery and equipment. VV Develop a culture of safety in the workplace. VV Familiarize employees with safety procedures. VV Any other relevant answer related to the precautionary measures that businesses should take when handling machinery. Max. (12) 23

6.6 Testpapers.co.za LDOE/MIDYEAR/ 2025 Marking guidelines Conclusion Ongoing production planning is necessary due to the constant changes in the manufacturing process. VV Production control ensures that production is undertaken according to the production plan. VV OHSA requires that employees are expected to co-operate and follow the necessary instructions and report any unsafe situations. VV When machinery and equipment are used in a factory, the risk of accidents is high and businesses should draw up their own workplace safety policy and enforce necessary control measures. W Any other relevant conclusion..related to the advantages of production planning/aspeets thi idered during production control/purpose of the Occupational Hee Act/precautionary measures that businesses should take w | (Any 1 x 2) (2) [40] ay : BREAKDOWN OF MARK ALLOCATION DETAILS MAXIMUM TOTAL Introduction 2 8 12 Max 32 12 12 Conclusion 2 INSIGHT Layout 2 Analysis, interpretation 2 8 Synthesis 2 Originality/Examples 2 TOTAL MARKS 40 TOTAL SECTION C: 40 GRAND TOTAL: 150 24