Business Studies Grade 11 P2 November Mock Exam 2 2026 Memo

Mock hlayiso mock exams Practice Series: Grade 11 Exam Preparation WWW.HLAYISO.COM NATIONAL SENIOR CERTIFICATE GRADE 11 BUSINESS STUDIES P2 NOVEMBER EXAMINATION 2026 (MOCK) MARKING GUIDELINES MARKS: 150 These marking guidelines consist of 26 pages. Copyright reserved Please turn over

Business Studies/P2 2 Hlayiso/Mock 2026 NSC – Marking Guidelines NOTES TO MARKERS These notes are provided to ensure fair, consistent and reliable marking of this mock examination. 1. Candidates’ responses must be in full sentences for SECTIONS B and C, depending on the nature of the question. 2. The marking guidelines are comprehensive but not exhaustive. Give credit to answers that are correct but use a different expression, come from another credible source, are original, or use a different approach. There is only ONE correct answer for each item in SECTION A. 3. Where an answer is unclear or shows some understanding, award part-marks (e.g. one mark instead of two). 4. The word ’Sub-max’ is used to allocate marks within a question or sub-question. The word ’Max’ shows the maximum marks for the question; circle the subtotal on the right-hand side as guided by ’Max’. 5. In an indirect question (scenario-based), the theory and the response must be relevant and related to the question. Responses that must be quoted from a scenario receive ONE mark each. 6. Do not give credit for repeated facts. Indicate repetition with an ’R’. 7. Cognitive verbs: (a) Name, state, give, list, outline, quote, identify, motivate, √√ recommend, suggest and advise do not usually require much depth; the marks ( ) appear at the end of each fact. (b) Define, describe, explain, discuss, elaborate, distinguish, differentiate, analyse and evaluate require a greater depth of√understanding; ticks are separated, e.g. ’Product development is a √ growth strategy , where businesses introduce new products into existing markets.’ 8. Where a specific number of facts is required (e.g. ’any FOUR’), mark only the FIRST responses up to that number and draw a line through the rest. Mark only the FIRST answer where a question requires ONE answer. 9. Where the number of facts is specified for describe/discuss/explain questions in SECTION B: fact (2 marks) and explanation (1 mark). In SECTION C the explanation earns 2 marks. Copyright reserved Please turn over

Business Studies/P2 3 Hlayiso/Mock 2026 NSC – Marking Guidelines 10. SECTION C: The breakdown of essay marks is as follows: Introduction, Content, Conclusion Max 32 Insight 8 TOTAL 40 Insight (LASO) consists of the following components: Layout/ Is there an introduction, a body with 2 Structure (L) paragraphs/sub-headings and a conclusion? The words INTRODUCTION and CONCLUSION must be stated and supported by an explanation. Analysis and Can the candidate break down the question into 2 interpretation headings/sub-headings and interpret it correctly? All (A) headings addressed: 1 mark. Interpretation (16 to 32 marks for facts): 1 mark. Synthesis (S) Are relevant decisions/facts/responses made? Only 2 relevant facts in two or more sub-questions: 2 marks (no ’-S’). Some irrelevant facts/only one sub-question with relevant facts: 1 mark (one ’-S’). No relevant facts: 0 marks (two ’-S’). Originality (O) Is there evidence of examples, based on recent 2 information/current trends and developments (not older than two years), in any TWO of the four sub-questions? TOTAL FOR INSIGHT 8 11. Indicate insight in the left-hand margin with a symbol (L, A, -S and/or O). Mark all relevant facts until the SUB-MAX/MAX in a subsection is reached, write SUB-MAX/MAX, but continue reading for originality (’O’). At the end of each essay show the allocation as follows: CONTENT MARKS Facts 32 (max.) L 2 A 2 S 2 O 2 TOTAL 40 12. No marks are awarded for content repeated from the introduction and conclusion. Award TWO marks for complete sentences and ONE mark for phrases, incomplete sentences and vague answers. Copyright reserved Please turn over

Business Studies/P2 4 Hlayiso/Mock 2026 NSC – Marking Guidelines SECTION A QUESTION 1 √√ 1.1 1.1.1 D √√ 1.1.2 B √√ 1.1.3 C √√ 1.1.4 A √√ 1.1.5 C (5 x 2) (10) √√ 1.2 1.2.1 unlimited √√ 1.2.2 equity √√ 1.2.3 adjourning √√ 1.2.4 outsourcing √√ 1.2.5 retrenchment (5 x 2) (10) √√ 1.3 1.3.1 D √√ 1.3.2 H √√ 1.3.3 A √√ 1.3.4 J √√ 1.3.5 F (5 x 2) (10) [30] BREAKDOWN OF MARKS QUESTION 1 MARKS 1.1 10 1.2 10 1.3 10 TOTAL 30 TOTAL SECTION A: 30 Copyright reserved Please turn over

Business Studies/P2 5 Hlayiso/Mock 2026 NSC – Marking Guidelines SECTION B Mark the answers to the FIRST TWO questions only. QUESTION 2: BUSINESS VENTURES 2.1 Key success factors of a business √ - Sustainability √ - Profitability √ - Strategic focus √ - Strong customer base √ - Market knowledge/Knowing the market √ - Good leadership/management √ - Ethics, control and good governance √ - Stable/Skilled workforce √ - Unique product/service Any other relevant answer related to the key success factors of a business. NOTE: Mark the first THREE (3) only. (3 x 1) (3) 2.2 Steps to follow when drawing up an action plan √ - Do strategic √ planning/Decide where the business wants to go , e.g. its vision and goals. √ √ - Set measurable/realistic goals that can be achieved within a set time. √ √ - List all the tasks/activities that must be performed to reach the goals. √ √ - Divide big tasks into smaller parts that are easier to manage. √ - Arrange the tasks in a logical order/Prioritise √ the tasks so that the most important tasks are done first. √ √ - Decide on deadlines/time frames for every activity. √ √ - Allocate resources and responsible persons to each task. √ √ - Create a visual representation of the plan , e.g. a Gantt chart/timeline. √ √ - Anticipate possible problems and plan how to deal with them. √ √ - Check/Review progress regularly and adjust the plan where necessary. Any other relevant answer related to the steps to follow when drawing up an action plan. NOTE: Accept the steps in any order. Max (6) Copyright reserved Please turn over

Business Studies/P2 6 Hlayiso/Mock 2026 NSC – Marking Guidelines 2.3 Avenues of acquiring a business 2.3.1 Avenue √√ Franchising/Franchise (2) Motivation Zanele signed an agreement with Grill Masters to run one √ of its fast-food outlets in Polokwane under the Grill Masters √ brand name. /She pays Grill Masters 6% of her monthly turnover /(She) must√buy all her ingredients from the suppliers that Grill Masters has approved. (1) NOTE: 1. Award marks for the avenue even if the quote is incomplete. 2. Do not award marks for the motivation if the avenue was incorrectly identified. Max (3) 2.3.2 Disadvantages of franchising for the franchisee √ √ - Royalties/Ongoing fees reduce the franchisee’s profits. √ - The initial √ franchise fee may be very high , which makes it expensive to start. √ - Strict rules/conditions √ of the franchisor limit the franchisee’s freedom/creativity. √ - The franchisee must buy √ stock from approved suppliers only , which may be more expensive. √ - Poor service by√ other franchisees may damage the image of the whole brand. √ - The franchisor may cancel/refuse √ to renew the agreement if conditions are not met. √ - The franchisee √ may only operate in a specific area/territory , which limits growth. √ - The franchisee√cannot easily sell the business without the approval of the franchisor. Any other relevant answer related to the disadvantages of franchising for the franchisee. NOTE: Do not award marks for the disadvantages if the avenue in QUESTION 2.3.1 was incorrectly identified. Max (4) Copyright reserved Please turn over

Business Studies/P2 7 Hlayiso/Mock 2026 NSC – Marking Guidelines 2.4 Sources of funding 2.4.1 Sources of funding used by TMR SOURCES OF MOTIVATIONS FUNDING 1. Own Tebogo used R40 000 of his√own savings to capital/Personal√√ start TMR in Bloemfontein. savings/Equity 2. Trade credit/Credit √√ He bought repair tools from a supplier and √ from suppliers agreed to pay for them within 60 days. √√ 3. Grant TMR also received R25 000 from a government development agency, √ which does not have to be paid back. Sub-max (4) Sub-max (2) NOTE: 1. Mark the first TWO (2) only. 2. Award marks for the sources of funding even if the quotes are incomplete. 3. Do not award marks for the motivation if the source of funding was incorrectly identified. Max (6) 2.4.2 Reasons why businesses need funding √ √ - To start the business and pay start-up costs. √ √ - To buy fixed assets, e.g. equipment/vehicles/premises. √ √ - To buy stock/raw materials needed for production/sales. √ √ - To pay day-to-day operating expenses, e.g. salaries/rent/electricity. √ √ - To expand/grow the business, e.g. open new branches. √ √ - To pay for research and development of new products. √ √ - To fund marketing/advertising campaigns. √ √ - To cover cash-flow shortages during slow periods. √ √ - To replace old/outdated equipment and technology. Any other relevant answer related to the reasons why businesses need funding. Max (4) Copyright reserved Please turn over

Business Studies/P2 8 Hlayiso/Mock 2026 NSC – Marking Guidelines 2.5 Characteristics of a partnership √ - Formed by an √ agreement between two or more persons (no maximum number of partners). √ - The partnership√agreement may be oral or written, but a written agreement is recommended. √ - It has no separate√ legal personality ; the partners are not legally separate from the partnership. √ - Partners √ have unlimited liability and are jointly and severally liable for the debts. √ √ - It has no continuity ; it ends when a partner dies/retires/a new partner joins. √ √ - Capital is contributed by the partners , which may limit the amount available. √ √ - Management and decision-making are shared among the partners. √ √ - Profits are shared according to the partnership agreement. √ - The partnership itself does √ not pay income tax ; each partner is taxed on his/her share of the profits. √ - There √are few legal requirements and it does not have to register with the CIPC. √ - It may have silent/sleeping √ partners who contribute capital but do not take part in management. Any other relevant answer related to the characteristics of a partnership. Max (6) 2.6 Aspects that must be included in a prospectus √ √ - Company overview , including its vision, mission and goals. √ √ - Product/Service portfolio that describes what the company sells. √ - Market analysis and √ strategy that show the company’s target market/competitors. √ √ - Details of the management team/directors and their experience. √ - Risks and √ potential of the business so that investors can make informed decisions. √ √ - Share information , e.g. the number and price of shares offered. √ √ - Assets and liabilities of the company. √ √ - Audited financial statements that show the profits/losses of previous years. √ √ - Prospects for growth and expected returns for investors. √ - The minimum √ subscription /amount that must be raised before shares are allotted. √ √ - Date of registration of the prospectus with the CIPC. Any other relevant answer related to the aspects of a prospectus. Max (4) Copyright reserved Please turn over

Business Studies/P2 9 Hlayiso/Mock 2026 NSC – Marking Guidelines 2.7 Importance of timelines as a planning tool √ √ - Show the sequence/order in which activities must be completed. √ √ - Show the dates/deadlines by which each activity must be done. √ √ - Help to monitor progress and identify delays early. √ √ - Help the business to manage time effectively. √ √ - Give a visual overview of the project that is easy to understand. √ √ - Help to allocate resources at the right time. √ √ - Help to communicate the plan to all team members/stakeholders. √ √ - Keep the project on schedule so that it is completed on time. Any other relevant answer related to the importance of timelines as a planning tool. Max (4) [40] BREAKDOWN OF MARKS QUESTION 2 MARKS 2.1 3 2.2 6 2.3.1 3 2.3.2 4 2.4.1 6 2.4.2 4 2.5 6 2.6 4 2.7 4 TOTAL 40 Copyright reserved Please turn over

Business Studies/P2 10 Hlayiso/Mock 2026 NSC – Marking Guidelines QUESTION 3: BUSINESS ROLES 3.1 External causes of change in the workplace √ - New technology/Technological developments √ - Economic changes, e.g. inflation/interest rates/recession √ - New legislation/Government policies √ - Political changes √ - Competition/New competitors √ - Globalisation √ - Social/Demographic changes, e.g. urbanisation √ - Changing customer needs/preferences √ - Natural disasters/Pandemics Any other relevant answer related to the external causes of change. NOTE: Mark the first FOUR (4) only. (4 x 1) (4) 3.2 Principles of professionalism √ √ - Act with honesty and integrity in all business dealings. √ √ - Be accountable/Take responsibility for one’s actions and decisions. √ - Keep client/business √ information confidential and do not share it without permission. √ √ - Be punctual and reliable , e.g. meet deadlines. √ √ - Show respect towards customers, colleagues and other stakeholders. √ √ - Be competent , i.e. have the knowledge and skills needed for the job. √ √ - Dress appropriately and follow the dress code of the business. √ √ - Communicate clearly and politely with all stakeholders. √ √ - Provide good customer service/care to build long-term relationships. √ √ - Follow the code of conduct /laws that apply to the profession. √ √ - Treat all people fairly , without favouritism or discrimination. √ √ - Continuously improve skills through training/learning. Any other relevant answer related to the principles of professionalism. Max (6) Copyright reserved Please turn over

Business Studies/P2 11 Hlayiso/Mock 2026 NSC – Marking Guidelines 3.3 Problem-solving techniques 3.3.1 Problem-solving techniques used by IP TECHNIQUES MOTIVATIONS 1. Nominal√√ group Each manager √ first wrote down his/her ideas technique privately. /The ideas were then shared with√ the group, discussed and ranked by voting. 2. Force-field √√ The managers then listed all the factors that analysis supported the move and all the factors against it, and gave each √factor a score before making a final decision. Sub-max (4) Sub-max (2) NOTE: 1. Award marks for the techniques even if the quotes are incomplete. 2. Do not award marks for the motivation if the technique was incorrectly identified. Max (6) 3.3.2 Application of the brainstorming technique by IP √ - IP should define the problem √ clearly , e.g. whether production should move to a new factory. √ √ - Appoint a facilitator to lead the session and record the ideas. - Encourage√ all managers/employees √ to give as many ideas as possible in a short time. √ √ - No idea should be criticised/judged during the session. √ - Members√ may build on/combine the ideas of others to create new ideas. √ √ - Record all ideas on a board/flip chart where everyone can see them. √ - Evaluate/Rank the √ideas after the session and choose the most suitable solution. Any other relevant answer related to the application of the brainstorming technique. NOTE: The answer must be applied to IP/the problem in the scenario. Max (4) 3.4 Stages of team development √√ 3.4.1 Forming (2) √√ 3.4.2 Norming (2) √√ 3.4.3 Performing (2) (3 x 2) (6) Copyright reserved Please turn over

Business Studies/P2 12 Hlayiso/Mock 2026 NSC – Marking Guidelines 3.5 Major changes 3.5.1 Major changes that NE has to deal with MAJOR CHANGES MOTIVATIONS 1. Affirmative √√ Ngwenya Engineering appointed qualified action women and black employees to management positions to √ meet the targets in its employment equity plan. √√ 2. HIV/AIDS The business also runs an awareness and testing programme because many employees were absent√ from work due to HIV-related illnesses. Sub-max (4) Sub-max (2) NOTE: 1. Award marks for the major changes even if the quotes are incomplete. 2. Do not award marks for the motivation if the major change was incorrectly identified. Max (6) 3.5.2 Strategies to deal with affirmative action - Comply with√√ the Employment Equity Act and draw up an employment equity plan. - Set realistic √√ targets for the appointment of people from designated groups. - Appoint√√qualified/competent people from designated groups, not tokens. - Provide training/mentoring/skills √√ development to employees from designated groups. - Promote suitably √√ qualified employees from designated groups to senior positions. √√ - Communicate the affirmative action policy clearly to all employees. - Appoint an√√ employment equity committee/manager to monitor progress. - Submit employment √√ equity reports to the Department of Employment and Labour. Any other relevant answer related to strategies to deal with affirmative action. Max (4) Copyright reserved Please turn over

Business Studies/P2 13 Hlayiso/Mock 2026 NSC – Marking Guidelines 3.6 Ways to create an environment that stimulates creative thinking - Encourage employees √√ to share new ideas, e.g. through suggestion boxes/meetings. √√ - Reward/Recognise employees whose ideas are used. √√ - Allow employees to make mistakes without being punished/criticised. √√ - Provide training in creative thinking/problem-solving techniques. √√ - Create relaxed/comfortable work spaces where employees can think freely. √√ - Give employees time to work on new ideas/projects. √√ - Form diverse teams that bring different views/skills together. √√ - Managers should lead by example and be open to new ideas. √√ - Provide resources, e.g. internet access/research material. Any other relevant answer related to ways to create an environment that stimulates creative thinking. Max (4) [40] BREAKDOWN OF MARKS QUESTION 3 MARKS 3.1 4 3.2 6 3.3.1 6 3.3.2 4 3.4.1 2 3.4.2 2 3.4.3 2 3.5.1 6 3.5.2 4 3.6 4 TOTAL 40 Copyright reserved Please turn over

Business Studies/P2 14 Hlayiso/Mock 2026 NSC – Marking Guidelines QUESTION 4: MISCELLANEOUS TOPICS BUSINESS VENTURES 4.1 Aspects of a Memorandum of Incorporation √ - Name of the company √ - Type of company √ - Registered office/address √ - Number of directors √ - Share capital/Number and classes of shares √ - Rights, duties and responsibilities of shareholders and directors √ - Rules for meetings and voting √ - Financial year-end Any other relevant answer related to the aspects of an MOI. NOTE: Mark the first TWO (2) only. (2 x 1) (2) Copyright reserved Please turn over

Business Studies/P2 15 Hlayiso/Mock 2026 NSC – Marking Guidelines 4.2 Types of companies √√ 4.2.1 Personal liability company (2) √√ 4.2.2 State-owned company (2) 4.3 Impact of buying an existing business Positives/Advantages √ - The business already has √ an established customer base , so income is generated immediately. √√ - Suppliers and supply chains are already in place. √√ - Trained/Experienced employees are already employed. √ - The business √ has a financial track record , which makes it easier to obtain loans. √ √ - Less risk is involved than starting a new business. √√ - Premises, equipment and systems are already in place. Any other relevant answer related to the positive impact of buying an existing business. AND/OR Negatives/Disadvantages √√ - The buyer may have to pay a high price for goodwill. √ √ - Equipment/premises may be old and need replacing , which adds costs. √ √ - The buyer may inherit a poor reputation or unhappy customers. √ √ - Hidden problems, e.g. debts/legal disputes may only appear after the sale. √ √ - Existing employees may resist changes made by the new owner. √ √ - The location may no longer be suitable for the business. Any other relevant answer related to the negative impact of buying an existing business. NOTE: Mark either positives or negatives or a combination of both. Max (6) Copyright reserved Please turn over

Business Studies/P2 16 Hlayiso/Mock 2026 NSC – Marking Guidelines 4.4 Legal requirements for the name of a company √ √ - The name must be original and must not be misleading. √ - It must not be the same √ as/similar to the name of another company, unless it is part of the same group. √ - It must not suggest √ that the company is part of another business/person/the state if it is not. √ √ - It must not be offensive or promote violence/hatred. √ - The name must indicate√the type of company , e.g. end with Ltd/(Pty) Ltd/Inc./SOC Ltd/NPC. √ - The name must appear √ on all company documents , e.g. letterheads/invoices. √ √ - The name may be reserved with the CIPC for six months before registration. Any other relevant answer related to the legal requirements for the name of a company. Max (4) 4.5 Project planning steps √ - Define the scope/aim of the project. √ - Identify the project supporters/stakeholders. √ - Break the project down into activities. √ - Determine how long each activity will take/Set time frames. √ - Set milestones/targets. √ - Allocate responsibilities to persons. √ - Calculate the financial, human and technical resources needed. √ - Plot the activities on a Gantt chart/timeline. √ - Execute the project plan. √ - Monitor, review and communicate progress. Any other relevant answer related to the project planning steps. NOTE: 1. Mark the first FOUR (4) only. 2. Accept the steps in any order. (4 x 1) (4) Copyright reserved Please turn over

Business Studies/P2 17 Hlayiso/Mock 2026 NSC – Marking Guidelines BUSINESS ROLES 4.6 Theories of ethics 4.6.1 Theory √√ Consequential theory (2) Explanation - An action is judged as right√ or wrong according to its outcome/consequences. - If the expected result√ of an action is good, the action is ethical; if it is bad, it is unethical. - The business should√create the greatest value while harming as few people as possible. Any other relevant answer related to the consequential theory. (1) NOTE: Do not award marks for the explanation if the theory was incorrectly identified. Max (3) 4.6.2 Theory √√ Rights approach (2) Explanation - Every person has basic human rights, e.g. the right to√ privacy/fair treatment/the truth, which the business must respect. √ - An action is ethical if it respects the rights of the people affected by it. - The business √ must not use people only as a means to achieve its own goals. Any other relevant answer related to the rights approach. (1) NOTE: Do not award marks for the explanation if the theory was incorrectly identified. Max (3) 4.7 Professionalism and ethics 4.7.1 Ways in which PA conducts business professionally and ethically - Employees of √Phakama Accountants keep all client information strictly confidential. √ - They arrive on time for client meetings √ - and submit accurate tax returns for their clients before the deadlines. NOTE: 1. Mark the first TWO (2) only. 2. Only award marks for responses that are quoted from the scenario. (2 x 1) (2) Copyright reserved Please turn over

Business Studies/P2 18 Hlayiso/Mock 2026 NSC – Marking Guidelines 4.7.2 Impact of unprofessional and unethical behaviour on a business √ - The reputation/image √ of the business is damaged , which may lead to the loss of clients. √ √ - Clients lose trust in the business and take their work to competitors. √ - The business may face √ legal action/fines , e.g. if confidential client information is leaked. √ - Professional bodies√may withdraw its membership/licence , so it can no longer practise. √ √ - Profits may decrease because of lost clients/legal costs. √ - It becomes√difficult to attract skilled employees/investors to the business. √ - Employee morale √ may decrease , which leads to poor productivity/high staff turnover. Any other relevant answer related to the impact of unprofessional and unethical behaviour. Max (4) 4.8 Difference between a workplace forum and a trade union WORKPLACE FORUM TRADE UNION √ Represents√all employees in the Represents only its members √ who workplace , whether √ they are union pay membership fees. members or not. Focuses on workplace issues, e.g. Focuses on wages and conditions √√of productivity/efficiency/work √√ employment/collective bargaining. methods. √ Is consulted by the employer/takes √ part Negotiates with the√ employer and in joint decision-making √ on certain may call a strike. matters. √ √ Operates in a single workplace √ with May represent employees in √ many more than 100 employees. businesses/a whole industry. Sub-max (2) Sub-max (2) Any other relevant answer related to the difference between a workplace forum and a trade union. NOTE: 1. The answer does not have to be in tabular format. 2. The difference must be clear. Max (4) Copyright reserved Please turn over

Business Studies/P2 19 Hlayiso/Mock 2026 NSC – Marking Guidelines 4.9 Advantages of working with others to solve problems √ √ - More ideas/alternatives are generated than by one person. √ - Team members bring√ different skills/knowledge/experience , which leads to better decisions. √ √ - The workload is shared , so problems are solved faster. √ - Members√ are more committed to the solution because they took part in the decision. √ √ - Mistakes are less likely because ideas are checked by others. √ √ - Employees learn from one another and develop their own skills. √ √ - Builds team spirit/good relationships among employees. Any other relevant answer related to the advantages of working with others to solve problems. Max (4) [40] BREAKDOWN OF MARKS QUESTION 4 MARKS 4.1 2 4.2.1 2 4.2.2 2 4.3 6 4.4 4 4.5 4 4.6.1 3 4.6.2 3 4.7.1 2 4.7.2 4 4.8 4 4.9 4 TOTAL 40 TOTAL SECTION B: 80 Copyright reserved Please turn over

Business Studies/P2 20 Hlayiso/Mock 2026 NSC – Marking Guidelines SECTION C Mark the answer to the FIRST question only. QUESTION 5: BUSINESS VENTURES (PRESENTATION OF BUSINESS INFORMATION) 5.1 Introduction √ - Business information can be presented verbally or non-verbally. - Visual aids such √ as handouts, posters and flip charts make a presentation easier to understand. √ - A business report gives a written record of information to stakeholders. - Presenting√information effectively helps stakeholders to make informed decisions. Any other relevant answer related to verbal and non-verbal presentations/visual aids/report writing/importance of presenting business information. Any (2 x 1) (2) 5.2 Difference between a verbal and a non-verbal presentation VERBAL PRESENTATION NON-VERBAL PRESENTATION Information √ is communicated√orally/by Information is communicated√ in speaking to an audience. written/printed/visual √ form without speaking. √ The presenter is usually present √ and The audience √ can read the √ can interact with the audience. information in their own time. √ √ Immediate √feedback/questions are Feedback√is delayed or not possible. possible. √ Body language/tone √ of voice support Relies on clear √ the message. writing/graphs/pictures √ to convey the message. E.g. speeches, meetings, oral √√ E.g. reports, flyers,√√ graphs, tables, presentations, video conferences. handouts, posters. Sub-max (4) Sub-max (4) Any other relevant answer related to the difference between verbal and non-verbal presentations. NOTE: 1. The answer does not have to be in tabular format. 2. The difference must be clear. Max (8) Copyright reserved Please turn over

Business Studies/P2 21 Hlayiso/Mock 2026 NSC – Marking Guidelines 5.3 Preparation of visual aids Handouts √ √ - Handouts should summarise the key points of the presentation. √ √ - Use a clear, easy-to-read font and a neat layout. √ √ - Include relevant graphs/tables/pictures to support the content. √ - Decide when to hand them out (before/during/after √ the presentation) so that they do not distract the audience. √ √ - Make enough copies for all members of the audience. √ √ - Check spelling/facts and include contact details/the business logo. Any other relevant answer related to the preparation of handouts. Sub-max (4) Posters √ √ - Posters must be large enough to be seen from the back of the room. √ √ - Use few words and large, bold letters. √ √ - Use bright/contrasting colours to attract attention. √ √ - Include pictures/diagrams that illustrate the main message. √ √ - Give the poster a clear heading and a simple layout. √ √ - Display posters where the whole audience can see them. Any other relevant answer related to the preparation of posters. Sub-max (4) Flip charts √ √ - Write large and legibly so that everyone can read the chart. √ √ - Prepare some pages in advance to save time during the presentation. √ √ - Use different coloured markers to highlight key points. √ √ - Limit the number of points on each page. √ √ - Number the pages/use tabs so that pages can be found quickly. √ - Check √ that there are enough pages and markers before the presentation starts. Any other relevant answer related to the preparation of flip charts. Sub-max (4) Max (12) Copyright reserved Please turn over

Business Studies/P2 22 Hlayiso/Mock 2026 NSC – Marking Guidelines 5.4 Steps in writing a business report √ √ - Determine the purpose/aim of the report and who will read it. √ √ - Collect/Research relevant information from reliable sources. √ √ - Organise/Analyse the information and draw up an outline/rough draft. √ √ - Write a title page with the title, author and date. √ √ - Write an executive summary of the main findings. √ √ - Write an introduction that explains the purpose/background of the report. √ - Write the body √ under clear headings/sub-headings , using tables/graphs where necessary. √ √ - Write a conclusion that summarises the findings. √ √ - Make recommendations based on the findings. √ √ - List the sources used in a bibliography/reference list. √ √ - Edit/Proofread the report before it is submitted. Any other relevant answer related to the steps in writing a business report. NOTE: Accept the steps in any order. Max (10) 5.5 Importance of presenting business information √ √ - Information is communicated clearly and is easier to understand. √√ - Helps stakeholders/management to make informed decisions. √ - Investors are informed√ about the performance of the business , which may attract more funding. √ √ - Shows the progress of the business against its goals/targets. √ √ - Builds a professional image of the business. √ √ - New products/ideas can be introduced to customers. √ √ - Large amounts of information can be summarised , which saves time. √ √ - The audience can give feedback/ask questions to clarify information. √ √ - Promotes transparency and builds trust with stakeholders. Any other relevant answer related to the importance of presenting business information. Max (10) 5.6 Conclusion - Presenters must choose between verbal and √√ non-verbal presentations depending on the audience and purpose. √√ - Well-prepared visual aids keep the audience interested. √√ - A well-structured report gives investors reliable information. - Effective presentation √√ of business information builds trust and supports good decisions. Any other relevant answer related to verbal and non-verbal presentations/visual aids/report writing/importance of presenting business information. Any (1 x 2) (2) [40] Copyright reserved Please turn over

Business Studies/P2 23 Hlayiso/Mock 2026 NSC – Marking Guidelines QUESTION 5: BREAKDOWN OF MARK ALLOCATION DETAILS MAXIMUM TOTAL Introduction 2 Verbal vs non-verbal presentation 8 Preparation of visual aids 12 Max 32 Steps in writing a business report 10 Importance of presenting business 10 information Conclusion 2 INSIGHT Layout 2 Analysis/Interpretation 2 8 Synthesis 2 Originality/Examples 2 TOTAL MARKS 40 LASO – For each component: Allocate 2 marks if all requirements are met. Allocate 1 mark if some requirements are met. Allocate 0 marks where requirements are not met at all. Copyright reserved Please turn over

Business Studies/P2 24 Hlayiso/Mock 2026 NSC – Marking Guidelines QUESTION 6: BUSINESS ROLES (STRESS AND CRISIS MANAGEMENT) 6.1 Introduction - Stress√ is the body’s reaction to pressures that a person finds difficult to cope with. √ - Stress in the workplace may be caused by work-related and personal factors. √ - Managing stress improves the health and productivity of employees. √ - Businesses must prepare for crises before they occur. Any other relevant answer related to the meaning of stress/causes of stress/importance of stress management/preparing for crises. Any (2 x 1) (2) 6.2 Meaning of stress √ - Stress is the physical/emotional reaction √ of the body to demands/pressure that a person finds difficult to cope with. √ - It occurs √ when the demands on a person are greater than his/her ability to cope. √ √ - Some stress can be positive and motivate a person to perform better. √ √ - Too much/prolonged stress is negative and may lead to illness/burnout. √ √ - Signs of stress include headaches/fatigue/irritability and poor concentration. √ √ - Stress can be caused by internal and external factors/stressors. Any other relevant answer related to the meaning of stress. Max (8) 6.3 Causes of stress in the workplace √ √ - Heavy workloads and unrealistic deadlines. √ √ - Long working hours/shift work without enough rest. √ √ - Poor working conditions, e.g. noise/unsafe equipment. √ √ - Job insecurity due to possible retrenchments. √ √ - Conflict/Poor relationships with colleagues/managers. √ √ - Lack of recognition/reward for good work. √ √ - Unclear job descriptions/roles that cause confusion. √ √ - Changes in the workplace, e.g. new technology/restructuring. √ √ - Harassment/Bullying by managers or colleagues. √ √ - Lack of training/skills to do the job properly. √ - Personal problems, √ e.g. financial/family problems, that affect work performance. Any other relevant answer related to the causes of stress in the workplace. Max (10) Copyright reserved Please turn over

Business Studies/P2 25 Hlayiso/Mock 2026 NSC – Marking Guidelines 6.4 Importance of stress management in the workplace √ √ - Employees are healthier , which reduces absenteeism/sick leave. √ √ - Productivity increases because employees can concentrate on their work. √ √ - Staff turnover is reduced as employees are more satisfied. √ √ - Employee morale/motivation improves and they feel valued. √ √ - Fewer mistakes/accidents occur and better decisions are made. √ √ - Relationships at work improve , which reduces conflict. √ √ - Costs are reduced, e.g. fewer medical claims/recruitment costs. √ √ - The business builds an image as a caring employer. √ √ - Employees cope better with change and crises. Any other relevant answer related to the importance of stress management. Max (10) 6.5 Ways in which KL can prepare for future crises √ - Draw up a crisis√ management plan that sets out what must be done in each type of crisis. √ - Identify possible crises/risks √ in advance , e.g. fires/vehicle accidents/hijackings. √ √ - Appoint a crisis management team with clear roles and responsibilities. √ - Appoint/Train one√ spokesperson to communicate with the media/stakeholders during a crisis. √ - Keep an up-to-date √ list of emergency contacts , e.g. fire services/insurers/key suppliers. √ √ - Train employees on emergency procedures and hold regular fire drills. √ - Install safety equipment √ , e.g. fire extinguishers/smoke detectors/sprinklers in the warehouses. √ √ - Take out adequate insurance to cover losses, e.g. stock/buildings/vehicles. √ √ - Back up important data/records off-site so that operations can continue. √ - Arrange alternative √ resources in advance , e.g. temporary storage space/hired vehicles. √ √ - Set aside emergency funds to cover unexpected costs. √ √ - Review and test the crisis plan regularly and update it after every incident. Any other relevant answer related to ways to prepare for future crises. Max (12) 6.6 Conclusion - Stress affects √√ the health and performance of employees and must be managed. √√ - Businesses must identify the causes of stress to reduce them. - A business that manages √√ stress and prepares for crises protects its employees and its reputation. Any other relevant answer related to the meaning of stress/causes of stress/importance of stress management/preparing for crises. Any (1 x 2) (2) [40] Copyright reserved Please turn over

Business Studies/P2 26 Hlayiso/Mock 2026 NSC – Marking Guidelines QUESTION 6: BREAKDOWN OF MARK ALLOCATION DETAILS MAXIMUM TOTAL Introduction 2 Meaning of stress 8 Causes of stress in the workplace 10 Max 32 Importance of stress management 10 Preparing for future crises 12 Conclusion 2 INSIGHT Layout 2 Analysis/Interpretation 2 8 Synthesis 2 Originality/Examples 2 TOTAL MARKS 40 LASO – For each component: Allocate 2 marks if all requirements are met. Allocate 1 mark if some requirements are met. Allocate 0 marks where requirements are not met at all. TOTAL SECTION C: 40 GRAND TOTAL: 150 Copyright reserved