Business Studies Grade 12 KZN June 2015 Memo

Downloaded from hlayiso.com Basic Education KwaZulu-Natal Department of Basic Education REPUBLIC OF SOUTH AFRICA ReEESeeeanS PEPE rerr ts NATIONAL SENIOR CERTIFICATE MARKS: 300 TIME: 3 HOURS N.B. This memorandum consists of 34 pages including this page. Copyright reserved Please tum over Business Studies SECTION A (COMPULSORY) QUESTION 1 11 1.2 13 1.1.1 A 1.1.2 1.4.3 414 1.1.5 1.1.6 1.1.7 1.1.8 1.1.9 1AAOA Cara roo 1.3.1 Swot analysis 1.3.2 Brainstorming 1.3.3 Jungian 1.3.4 The Triple botfom line 1.3.5 Piecemeal Copyright reserved 2 NSC-MEMORANDUM June 2015 Common Test 10x 2 (20) 5x2 (10) 5x2 (10) TOTAL SECTION A: 40 Please tum over

Business Studies Downloaded from hlayiso.com 3 June 2015 Common Test NSC-MEMORANDUM SECTION B (COMPULSORY) QUESTION 2 2.1.1 Differentiate between: ° Credit provider —_ financial institution (bank, micro lenders) etc. who provides credit to a customer.“ (Max: 2) National Credit Regulator — A body (watchdog) ~ responsible for the registration of credit providers/ V“ enforcement of compliance with the NCA/ “ regulates the credit marketfindustry. “” (Max: 2) (2x2=4) 21.2 It must state that an initiated fee and a service fee will be charged, if such fees are applicable. ¥ An advertisement that discloses a monthly instalment or any other cost of credit must also disclose the number of instalments, ~ « The total amount of all instalments (including interest fees and compulsory insurance) ¥, © The interest rate and the residual or final amount payable (jf any). ¥ (Any 1X3) 2.1.3 Consequences for reckless granting of credit The court may declare the granting of the credit by the credit provider recklessv” and may order clients/consumers not to repay the credit or part thereof . Credit provider may not demand payment, v’sue or attach the clients/ customers salary/assets. “ Credit provider may not charge any fee/interest/other chargesv under that specific credit agreement. V ‘The National Credit Regulator may impose a fine/penalty (R30 million) on the business. May be deregistered as an accredited” service provider. Max (4) 241.4 YES Motivation: Credit Provider Protects the credit provider against bad debts. Vv Allowed to charge interest and other fees for the provision of credit. vv” Credit providers will be controlled by a regulatory body. ” The credit agreement must be in writing. “” (Any other relevant answer related to benefits of the NCA to credit providers.) {Any 3 x 2) = Copyright reserved Please tum over Business Studies 4 June 2015 Common Test NSC-MEMORANDUM AND Motivation: Consumer - Right not to be discriminated against by credit providers when deciding to provide credit or not. “” - Consumers are entitled to be given reasons for credit refusal. “~” - Consumers have right to information in any official language. ¥“ - Consumers have rights to receive information free of charge. Vv” - They have rights fo receive monthly statements of accounts. “~ - All costs of credit such as documentation fees, administration fees must be disclosed to the consumer. vv" - (Any other relevant answer related to benefits of the NCA to consumers). (any 3x2)=6 NOTE: If the mofivation for both credit provider and consumer is given together allocate marks according to the maximum of 6 marks. 2.1.5 Impact of Consumer Protection Act on businesses Positive impact - Prohibits unfair, exploitative and aggressive business and marketing activities. ~~” - Promotes consumer rights and ensures that businesses do not violate these rights. ~~” - Allow all consumers fair access to goods and services. v~ - Educate consumers about how to participate in the goods and services market responsibly. - Enable consumers and businesses to resolve disputes fairly and in a way that respects the rights of both parties. Disputes may also be addressed by the National Consumer Commission. vv - Ensure that consumers do not buy goods of poor quality which do not meet quality siandards. vv” - Foroes business fo promote and provide consumer education. “~~ - Any other relevant answer related to the advantages of CPA on business. vv OR Negative impact - Businesses must disclose more information about their products and processes. VY - The Act encourages consumers to complain. ¥~ ~ Consumers can take advantage of businesses. “¥ - The processes and procedures required of the businesses by the Act can be expensive and time consuming. v” - Some businesses feel they are unnecessarily burdened by the processes- required by the CPA. Vv Copyright reserved Please tum over -_~

Business Studies Downloaded from hlayi 5 June 2015 Common Test NSC-MEMORANDUM Non-compliance may result in heavy penalties. vv” Staff need to be trained and legal experts need to be consulted, which can be expensive for smaller businesses. vv” Many business documents need to be redoneftranslated in order to comply with the requirement that consumers have a right to receive contracts in simple and understandable language. V~ ‘The provisions in the Act increase the risks for insurance companies in protecting businesses against unforeseen claims and lawsuits. Vv ‘Supply chain management for stock levels will have to be managed differently as defective goods have to be replaced within six months at the request of the customer. vv Legal contracts must be worded in plain language and understood at the level of the consumer who is being targeted. Vv” Information technology systems need to be improved as the retailer must keep more detailed records of interactions with consumers and be able to report to the National Consumer Commission. “” Any other relevant answer related to the disadvantage impact of CPA on businesses. Max (12) 2.2.1 Strategic management process. OPTION 1 Copyright reserved Have a clear vision, ~” a mission statement” and measurable/realistic objectives in place. Identify opportunitiesweaknesses/strengths/threats”” by conducting environ-mental scanning¥ situational analysis. ‘Tools available for environmental scanningY may include a SWOT-/ PESTLE4Porters Five Forces-analysis, v” Formulate altemative strategies to respond to the challenges/scanning results. ~ Develop (an) action plan(s), including the tasks to be done/deadlines to be met/resources to be procured, etc. Implement selected strategies” by communicating it to all stakeholders/ organising the business's resources/motivating staff. ~” Continuously evaluate, “ monitor, ” measure strategies’ in order to take corrective action. ~ Any other relevant answer related to how the strategic management Process can be applied. Max (10) OR Please turn over so.com Business Studies 6 June 2015 Common Test NSC-MEMORANDUM OPTION 2 - Review” vision statement. 222 Analyse/Re-examineY mission statement, ” Conduct an analysisy’ using models such as PESTLE/PORTERS. “ Formulate strategy”, referring to strategies such as defensive/retrenchment. ~ Implement strategy’, using templates such as action plans. ¥ Control of strategy’ to identify gaps in planning, “ Evaluate strategy’ to identify deviations in implementation. ~ Take corrective action” to ensure goals/v objectives are met. Any other relevant answer related to how the strategic management process can be applied. Max (10) NOTE: The steps may be in any order. Implementing defensive strategies Refrenchment ~ Business is restructured, ~ therefore staff numbers are reduced. ” Decreasing the number of product lines, may lead to the closing of a department. ” Divestiture/Divestment: ¥ Unprofitable divisions~ of the business are sold/outsourced to improve operational efficiency. ” Unproductive assets are sold, v to improve cash flow. v Liquidation: ¥ Sells all assets/stops operating’ to pay off debts. ” Forced liquidation” may be used as an option by creditors. v Any other relevant answer related to the implementation of defensive strategy Defensive strategy (1) Explanation (2) Sub max (3) Max (3 x 3) (9) Copyright reserved Please turn over

Downloaded from hlayiso.com Business Studies 7 June 2015 Common Test 23 24 NSC-MEMORANDUM + The purpose of BBBEE is to enable wealth to be spread more broadly. v“ Through BBBEE the government strives to involve all businesses (profit and non-profit organisations). “~~ * BBBEE Act includes a wider group of previously disadvantaged people, such as black women, people with disabilities, youth and people living in rural areas through social-economic strategies such as management, ownership, employment equity, social responsibility, preferential procurement and enterprise development. “¥ e BBBEE Broad-based Black Economic Empowerment is a growth strategy that targets inequality within the South African economy by encouraging more black management, promoting employment equality, encouraging skills training in businessés, nurturing black entrepreneurship and building black SMMEs by means of " affirmative action. ¥~ * Any other relevant answer related to the introduction of Broad- Based Black Economic Empowerment (BBBEE). Any 3x26) inclusivity in the workplace - inclusivity means giving everyone an equal opportunity.” - No discrimination against anyone on the basis of race, gender, sexual orientation, disabilities and HIV/Aids should be allowed. “v - Adiverse workforce should represent the demographics of the country and should work together harmoniously to the benefit of the business and society.” - No one should be excluded because of the language they speak or because they are disabled vv 7 No one should be excluded from the economic mainstream because of their race or status.“ - All employees should have access to company resources and skills development programmes.” - Any other relevant answer related to inclusivity in the workplace. Max (6) 160] Copyright reserved Please tum over Businéss Studies 8 June 2015 Common Test NSC-MEMORANDUM QUESTION 3: BUSINESS ROLES 3.44 3A2 3.1.3 Tax evasion Vv Possible strategy: Policy regarding payment to service providers must be followed. “v” - Every transaction should be properly documented/recorded. v~ - Ensure that all financial records are checked/audited. v7 - Any other relevant answer related to addressing tax evasion. identification (2) Strategy (2) . ‘Sub max (4) Sexual harassment ¥~ Possible strategy: - A code of conduct/ethics should be in place, containing a framework of corrective action and procedures. vv" - Formulate a clear policy on sexual harassment. v~ - Educate employees fo use/undersiand the policy/procedure contained in the code of conduct/ethics. vv” ~ Encourage employees to report cases of sexual harassment. Vv - Address complaints. ¥“ - Conduct disciplinary procedures. “~ - Ensure that all complaints are dealt with in a sensitive/serious way. “7” - Take action against those found guilty. “~” - Any other relevant answer related to addressing sexual harassment. Identification (2) Strategy (2) ‘Sub max (4) Abusing work time/resources ¥~” Possible strategy: + The code of conduciethics should contain clear rules about abusing work time. Vv" - Policy should be signed by all employees so that they are aware of it's content Vv - Implement policies for employees to have restricted access to business assets. “Y - Employees should be monitored and work towards realistic goals to get work done. YY” - ‘Structure working hours in such a way that employees have free/fiexible time for personal matters. - Create a culture of aT tty towards the business/Strengthen ‘team spirit so that all employees feel responsible for what has to be achieved. vv ~ Any other relevant answer related to addressing abuse of work time. Identification (2) Sirategy (2) Sub max (4) . Max (12) Copyright reserved Please turn over ~

Business Studies 3.2 33 Downloaded from hlayiso.com 9 June 2015 Common Test NSC-MEMORANDUM Grievance 34 + Itis a formal complaint laid by an employee ~~ when he/she feels that he/she has been ill-treated by the employer. “” (Max: 2) Dispute * Takes place when the employee disagrees with the resolution taken on the grievance, then he/she can lodge a dispute. vv * Any other relevant differences between a grievance and dispute. (2) 2x2(4) Criteria for team performance Interpersonal attitudes and behaviour V~ + Has a positive attitude of support and motivation towards co-team members. “ ° Has a positive attitude and passion to achieve team objectives. * There must be clear objectives and agreed goal. * Team members must be committed to achieve the team objectives. 35 Shared values”“v * Shows loyalty and respect towards team members despite differences. ~ ¢ Perform team tasks with integrity, responsibility and meeting team deadlines with the necessary commitment to team goals. Communication’Y * Speaks clearly and listens attentively. ” * Communicates with team members and allows for feedback. « Encourage discussions about problems so that solutions can be found. Co-operation’ Y * Willing to co-operate in the team to achieve team objectives. ¢ Willingness to co-operate with management to achieve team and business objectives. ° Any other relevant answer related to criteria that individuals can use to assess themselves against team performance. identification (2) Explanation (1) 4x3 (12) Copyright reserved Please tum over Business Studies June 2015 Common Test 10 NSC-MEMORANDUM Dealing with {ifficult employees ° Be calm ard in control of the situation to get the person to collaborate. vv" ¢ Understan | the person's intentions and why they react in a certain way. v~ * Get perspe ctive from others who have experienced the same kind of Situation. v * Let the per son know what your intentions and the reasons for your actions are . this will make them at ease. v~ * Build rappr rt by re-establishing personal connection with colleagues’ instead of elying on e-mails, messaging and computers. “~” * Treat peor e with respéct, not as if he/she is stupid/incapable/ incompete it Vv Ask some ne in authority for their input into the situation. “~ ¢ Ifyou have already tried everything above and the person is still not respondin; , ignore them. “~~ * Any releve it answer related to ways of dealing with a difficult employee. NOTE: Mark { rst SIX (6) only. Any 6x2(12) STEPS TO FULLOW IN A GRIEVANCE PROCEDURE » An-employ 2¢ who has a grievance must first bring it to the supervisor's attention, 1 sho must attempt to resolve the issue within one working day since" 1e issue was raised. Vv“ * Ifthe empl vyee is not satisfied with the supervisor's decision, the employee vill have a right to raise a formal complaint in writing. v” * This is dor 2 by completing a Formal Grievance Form and submitting it to the re! svant level of management. vv” * The releve xt manager will arrange a meeting within one working day. The time f 2riod may be extended upon agreement by both parties. VV” * This meeti ig shall be attended by the employee, a representative, the supery sor or manager. The manager ensures that the minutes are kept ai d that decisions made are recorded on the Formal Grievance Form. vv" ¢ If the emp! xyee is not satisfied, he/she will be advised to take it to the next level of management. “~ * The mana jer will advise top management who shall arrange the meeting, ¢ onsisting of the parties named. Minutes shall be kept in writing/tap : recording or electronically. The decision will be recorded onto the F mal Grievance Form. “~ * Should the employee still be dissatisfied with the results, he/she may make use >f the statutory dispute resolving procedures, which includes the Bargai ting Council and the Council for Conciliation, Mediation and Arbitration (CCMA). vv * ~Aworker ¢ an appeal if he /she is not satisfied with the outcome. vv Any other rele vant answer related to the steps in the grievance procedure. Max::12 Copyright reser od Please turn over

Business Studies 3.6 Downloaded from hlayiso.com 4 June 2015 Common Test NSC-MEMORANDUM How SA businesses should address environmental issues «Comply with laws and regulations put in place by SA government such as National Environmental Management Act, Environment ‘Conservation Act and other strategies. V~ * Promote environmental sustainability through minimising pollution. “~~” * Use alternative sources of energy with minimum impact on the. environment vv * Take an active role in environmental sustainability initiatives organised by government or communities, e.g. by funding those initiatives. “~~” » Any relevant answer related to how South African businesses should address environmental issues. (8) [60] QUESTION 4: BUSINESS OPERATIONS. 4.4.4 412 413 External recruitment v because the filling of the vacancy was given toa recruitment agency/ Quest Personnel ¥~ Max (4) Advantages of external recruitment - New candidates bring new talents, ideas, insight and experience into the business.v “ - It supports the implementation of affirmative action and: BEE plans. “7 - There are more candidates to choose from. “~” - Chances are better of finding suitable candidates with the right skills, qualifications and competencies. Vv“ - Prevents unhappiness between existing employees who have applied for the post. “~ - Recruitment agencies can find candidates and this saves the business time. vv - Any other relevant answer related to the advantages of extemal recruitment. NOTE: Mark first FOUR (4) only. Any (4x 2) (8) Benefits of the induction programme - New employees are introduced to the company’s policies and procedures, ~~” New employees leam more about the business. ¥¥ - Increased productivity and quality of service/performance Vv - Minimises the need for on-going training and development. v¥” - New employees will know where everything is and who the supervisors/low-level managers are. ¥~ - New employees will have basic knowledge of what is expected inthe job. VV + New employees may feel part of the team resulting in positive morale and motivation. “¥ - Better/More focussed training may be provided based on the results obtained from the induction process. V~” - Any other relevant answer related to the benefits of an induction programme. Max (8) Copyright reserved Please tum over Business Studies 424 412 June 2015 Common Test NSC-MEMORANDUM Continuous Skills Development ‘Small enterprise (Sole Trader) . It is essential to empower the employees and this comes through constant training and development so that they are able to critically look at the systems, processes and products during the process and reflect on the quality. “~~” . Continuous skilis development is not always easy in a small company as there is often no time as everyone is involved in so. many different aspects of the business. Vv“ . ‘There is a more holistic approach to the training as there is a smaller group of employees. V~ . People employed in smaller businesses are often required io perform a wide range of tasks V¥ . Hence, skills development is vital to ensure survival of small businesses. “¥ ° Smailer businesses can, however, find it more difficult to cope with their daily operations when staff is sent away for skills development training. “~~ . It is expensive to use training consultants. YY Large enterprise ° Large businesses have a human resource department that is dedicated fo Skills training and development. v~ . They need to make sure that the training is relevant to the product and will in fact result in improved customer satisfaction. VV . It is very difficult to get the same message out to everyone in the company. VY * Poor communication system may prevent effective training from taking place. Vv * Trained employees may leave for better jobs after they gained more skills. ¥~ . Demotivate employees, if they do not receive recognition for training. ¥~ . Large businesses have access to a greater range of skills than smaller businesses, because they usually employ more people. VW” . Large businesses can do skills training on a rotation basis which limits the impact on the continuity of business operations. “~ . Any other relevant responses related to the impact of continuous skills development on large businesses. Max (10) Copyright reserved Please tu over

Business Studies Downloaded from hlayiso.com 13 June 2015 Common Test NSC-MEMORANDUM. 4.2.2, Total Client Satisfaction Business Studies dune 2015 Common Test 14 NSC-MEMORANDUM Large enterprise Small enterprise (Sole Trader) Smaller companies often have a closer and more personal relationship with the client. vv ° * They are often more in contact with the client and are able to determine their ongoing satisfaction levels. “¥ ° * Smalier enterprises may find it difficult to find employees to run the business and to give their full attention to total customer satisfaction. V7” . ° Small businesses often do not have enough Staff to justify a customer service department. vv ° * Hence, staff members must divide their fime between customer service and . completing all their other tasks as well. “vw” Large enterprise The employees of larger companies very seldom come into any contact with their clients and often do not have a very clear idea of what will satisfy their needs, vv Market research and customer surveys are essential and should be made available to all employees to see how the clients felt about the product vw In order to have total client satisfaction, a company needs total involvement and commitment to the total quality management system from alll of the. employees. “” 43 Max (10) 4.23 Continuous Improvements to Systems and Processes Small enterprise (Sole Trader) Improving systems and processes can become costly especially if it involves the purchasing of new machinery and equipment. v~ Itis easier for the employees of a smaller staff to buy into the idea of a change in system or process than in a large company. v” Employees in smaller businesses are often required to multitask. ““ This means that finding ways of improving a business is only one of many tasks needed to be performed by the same employees. ”” Quality work and good performance is often compromised when employees focus on many tasks at the same time. Vv” ‘Small business often do not enjoy the benefits of having on-site IT-specialists or engineers-if problems arise, time is wasted on waiting for outside specialists. Vv” Copyright reserved Please turn over Large companies often have a person dedicated to the improvement of systems and processes. vv Systems and processes take time and effort to implement in a large company as the message takes a lot longer to spread. vv Large companies have the capital for new equipment required for systems and processes. “ Large companies are often more willing to take the risk or trying a new process and system. “” Larger businesses usually employ a team of people to look for: ways of improving processes and systems Vv Large businesses often have people like engineers and IT-specialists on site — this enables them to address problems immediately. v~ max (10) Benefits of a good quality contro! system . Effective customer services will be rendered, resulting in an increased customer satisfaction. VW . Time and resources are used efficiently. v“ . Productivity increase through proper time management and using high quality resources. vv” . Products and services are constantly improved. V” ° Vision and mission may be achieved. v~ - The business may achieve a competitive advantage over its competitors. vv" . Continuous training will continuously improve the quality of employees’ skills and knowledge. 7” ° Employers and employees will have a healthy ‘working relationship which results in happy workers. “~~” ° Increased market share and profitability. v~ . Any other relevant answer related to the benefits of a good quality control system Max (10) [60] Copyright reserved Please turn over

Downloaded from hlayiso.com Business Studies 15 dune 2015 Common Test NSC-MEMORANDUM QUESTION 5 5.1 Distinguish between management and leadership MANAGEMENT LEADERSHIP. ‘Demands respect, authority and wants | Invites and moiivates freedom of speech to control. vv and inspires trust. VW" Gives orders/finstructions. ¥¥ ‘Seeks to empower/facilitates employees. “ ‘Thinks that they know all the ‘Asks the right questions to get to the answers, “~ tight answers. vv Focuses on the task ¥” Focuses on individuals/groups. “V” Focuses on the implementation of Focuses on motivating workers to help policies. VW with the implementation processes. VV Follows/Implemenis the vision of the Provides a vision for the enter- enterprise. ¥“ prise. YW 5.2 Minimises and controls risk. WV" Always on the lookout for business opportunities. ¥~ Ensures that profit targets are met. “V’ | Strategises to increase profitability. vv” Administer vv Innovate ¥¥” Have a short-term view vv Have a long-term view ¥~ Monitor people Vv” Inspire people ¥¥- Implement plans 77” Develop goals V7 Maintain and monitor “7 Challenge staff and managers “7 ‘Ask when, how, where and who vv Ask why ¥¥ Any other relevant distinction between management and leadership. Award 4 marks each for direct comparison made. If no direct comparison, mark management or leadership only to a max of 6 marks. Max (12) Discuss the role of personal attitude in successful leadership: ° Enthusiasm ~— passionate involvement™ . Self-confidence and believing’ — belief in yourself as a leaderv” . Desire and drive “— strong feeling of wanting to have something” Courage never gives up — the strength fo take on challenges” Persistencey— dedication and commitment to overcome obstacles . Belief” in others — see the good in others and recognize their abilities” Taking personal responsibility (accept it) ~~ see you role in situations, don't blame others. ~ PerseveranceY— seeing things through, not giving upy’, being patient . Optimism — “seeing opportunities and possibilities . Reliability, “ honesty and professional ethics. “ (any 3x 2 = 6) Copyright reserved Please tum over Business Studies 16 June 2015 Common Test NSC-MEMORANDUM 53 Unethical advertising and practical examples 5.3.1 False promises To lure customers with promising guarantees or explanations that sound promising,” but is too good to be really tue. ¥ Example: high retum on investmentsv’in times of unfavourable economic conditions. Any other relevant discussion and example on false promises. Discussion (2) Example (2) Sub max (4) Misleading packaging Oversized packaging is used” to make the product look bigger/better. Example: A well-known chips manufacturer did not change the size of their packaging”, but reduced the contents from 30 g to 25 g. Information on labels/packagew’is not always correctfaccurate. “ Example: Benefits “not scientifically proveny/States that it leads to weight loss”, when itis not proven. ” Any other relevant discussion and example on misleading packaging. Discussion (2) Example (2) Sub max (4) Quality indicators for Public Relations function Management deals quickly with negative publicity. “” LessiLittle/No incidents of negative publicity. ~~ Regular positive press releases. “~ Implement sustainable Corporate Social Investment (CSI) programmes. Vv” ‘Good results of public surveys on business image. ¥~ High standard of internal publicity/Appearance of building(s)/Professional way of answering telephones/Appearance of correspondence. Vv“ Deliver quality goods/services that promote the brand/image with key stakeholders, e.g. customers/suppliers/government/service providers. Vv“ Compliance with recent legislation, e.g. BEE compliant. “W Any other relevant answer related to quality indicators for the Public Relations function. Max (8) Copyright reserved Please tum over

Business Studies Downloaded from hlayiso.com 47 June 2015 Common Test NSC-MEMORANDUM §.4.2 Quality indicators for Administration function 55 ee eee oean Fast and reliable data capturing and processing systems. Supply reliable information to management on time. V~ Make relevant information available for quick decision-making. vv Handle complaints quickly and effectively. ~ Use modern technology efficiently. ~~ Implement effective risk management policies to minimise business losses. vv Quality assurance and control evaluations are recorded accurately. vv” Any other relevant answer related to quality indicators for the Administration function. Max (8) Barriers to entry / threat of new entrants Bargaining power of buyers Bargaining Power of suppliers. ‘Threat of substitution (product / services) Competitive rivalry. 5x2 (10) Encourage workers to get involved in training programmes. v “ Improve employment opportunities for disadvantaged people. v~ Ensure that workplaces are transformed as places of learning. ~~” Ensure that workers participate in leamership VY Provide quality education and training at the workplace. V” Reduce the high unemployment rate and skills shortage. V” To assist work-seekers in finding employment, retrenched workers. in re-entering the labour market and employers in finding qualified employees. V~ To promote self-employment. Vv To improve the employment prospects of persons previously disadvantaged by unfair discrimination. v~ To redress past disadvantaged through education and training. v~ To develop the skills of the South Africa workforce. vv ‘To encourage employers to use the workplace as an active teaming environment. vv” To ensure quality of education and training in the workplace. v“ (any other relevant answer related to the purpose of Skills Development Aci) Max8 [60] Copyright reserved Please turn over Business Studies 18 june 2015 Common Test NSC-MEMORANDUM SECTION C QUESTION 6 6.1 Introduction - Labour Relations Act regulates the fundamental rights of employers and employees. - Contributes to economic development and social justice. - Standardises labour practices in business organisations. “ - Any other relevant introduction related to the Labour Relations Act and Basic Conditions of Employment Act (2x1) (2) 62 _ Basic Conditions of Employment Act 6.2.1 Nature - Gives people the right to fair labour practice v“ - Ensure basic rights of Basic Conditions of Employment Act are put into effect “” - Ensures that the rights in the constitution are put in place vv - Any other relevant answer related to the nature of the Basic Conditions of Employment Act. (1x2) (2) Purpose - Promotes economic and social development v~ - Right of workers to fair labour practice vv” - Regulates basic conditions of employment for all employers and employees V~ - Seis minimum standards for employment contracts Vv” - Regulates minimum requirement with regards to: working hours / leave / remuneration / prohibition of child and forced labour ¥¥ - Any other relevant answer related to the purpose of BCEA. (3x2) 6) Max. 8 6.2.2 Evaluation (from employerlemployee perspective) Positive impact - Promotes equal opportunity and fair treatment in employment v~ - Prevents unfair discrimination of employees (race/gender disability etc.) VV” - creates a framework for acceptable employment practices (working hours/ leave etc.) VV - Encourage consultation between employer and empioyee VY - Any other relevant answer related to the positive impact of BCEA. VY OR/AND Copyright reserved Please tum over

Business Studies 49 63 6.31 6.3.2 Downloaded from hlayiso.com NSC-MEMORANDUM Negative impact Preparation/writing of employment contracts can be costly and fime consulting “~~ workers are restricted to working hours-could affect production level Vv Employes are restricted within the framework of BCEA. vv" Business may not be able to adhere to all provisions of BCEA due to capacity and size vv" Businesses cannot hire cheaper labour Need to have a dedicated human resource department-many administrative duties V¥ Minister of labour may appoint inspectors to monitor and enforce compliance of employment laws ¥“ Government imposes fines on those companies that do not comply” Any other relevant answer related to negative impact of BCEA. Labour Relations Act Nature To provide the framework were the employees/trade unions/employers can collectively bargain for wages and other working conditions. ~~ To advance economic development and labour peace. Vv” Any other relevant answer related to nature of LRA. Purpose Employees can be informed about their right to strike.“ To formulate industrial policies. Giving effect to obligations to be met by South Africa as a member of the Intemational Labour Organisation (ILO). v~ Forces companies to register with the Department of Labour. June 2015 Common Test (4x2) (8) Max. 8 x2) 2) Any other relevant answer related to the nature and purpose of LRA. Evaluation Positive impact Unfair wages/situations are limited. ¥ Economic growth. ¥ ¥ ‘Workers are involved in decision-making. “ “ Trade unions play a major role. “ Strikes are reduced to cycles where recognition agreements are signed. v 7 OR/AND Copyright reserved (8x2) @) Max. 8 Please turn over Business Studies 20 NSC-MEMORANDUM Negative impact - Employees in senior management positions should not be part of unions. v ¥ 64 - Too many strikes (legalillegal). v - Trade unions can get too powerful. vv” - Indefinite striking leads to loss of production/profits. v ” - More expenses for the business. v “ - Any other relevant answer related to evaluation of impact of LRA. Conclusion - Since these two Acts have been implemented, employees as ‘well as employers are benefiting in the workplaces. Vv “ - In South Africa there is an increasing awareness of contraventions in workplaces and also employees are being treated fairly. v ¥ - Any other relevant conclusion related to the Labour Relations and Basic Conditions of Employment Acts NOTE: if the evaluation of both these Acts are discussed together, allocate a maximum of 16 marks according to the mark allocated per subtopic. Copyright reserved (y June 2015 Common Test (4x2) (8) Max. & x22) Please tum over

Business Studies 21 NSC-MEMORANDUM BREAKDOWN OF MARK ALLOCATION June 2015 Common Test DETAILS MAXIMUM TOTAL Introduction Basic Conditions of Employment Act Nature and purpose Evaluation Labour Relations Act Nature and purpose Evaluation Conclusion 32 INSIGHT Layout Analysis, interpretation Synthesis. Originality, examples i TOTAL MARKS LASO — For each component: ] Allocate 2 marks if ail requirements are met. Allocate 1 mark if only some of the requirements are met. Allocate 0 mark where requirements are not met at all. Copyright reserved Please turn over ! Downloaded from hlayiso.com Business Studies 22 June 2015Common Test NSC. QUESTION 7 INTRODUCTION: BUSINESS ROLES (SOCIAL RESPONSIBILITY) 7.1. INTRODUCTION - Businesses and their communities are interdependent and the one cannot do without the other. v” - The interdependence can be improved if businesses and communities recognize their social responsibility. - Aresponsible business should contribute towards the upliftment of the community. ¥ - CSR is a business's obligation to protec/promote the welfare of all stakeholders, who have an interest in or that will be affected by a business. ¥ - Through their CSR programmes businesses can focus on the triple bottom ~ line, which is making profits, uplifting/supporting the people and their communities, and caring for the environment/planet. - Any other relevant introduction related to CSR/CSI. @x)=@ NOTE: 1. ‘The definition/description of CSR may also be included in the introduction. 2 Take particular note of repetition. 3. Allocate a maximum of 8 marks when the definition/description of CSR is discussed in both 7.1 and 7.2. 7.2 DISTINGUISH BETWEEN CSI AND CSR Corporate sotial investment + Refer to any project undertaken by an organisation which is over and above normal business activities of the company and not directly aimed at increasing profitability. “~ * Programmes that will benefit the community and/or the environment, into which time, skills, expertise and money are invested. Vv” * Any other relevant answer related to corporate social investment. Any = (2x2) (4) Corporate social responsibility * Refers to any strategy used by a business to take responsibility for their impact on society and the environment. “~” * It is nota single action but rather an approach to doing business that guides all decision making in the firm. ¥“ * It is the way in which companies manage their business ‘operations so that it does not negatively affect all stakeholders. ¥¥ * Any other relevant answer related to corporate social responsibility. Any (2x2) (4) ‘SUB Max (8) Copyright Reserved Please Tum Over

Business Studies Downloaded from 23 June 2015Common Test Nsc 7.3 Critical assessment/evaluation of the role of CSR. Positives for the business. . Can serve as a marketing strategy and promote the image of the business. “~~ Accompany may have a competitive advantage, as it leads to good publicity and an improved reputation. v~ May aitract experienced employees/increase the pool of skilled labour which could increase productivity. Ithelps to attract and retain staff/Lower staff turnover as employees’ health and safety are considered/Improve the health of its employees. “ The business enjoys the goodwill and support of communities. v~ CSR helps to attract investors. “¥ if CSR is aligned with company policies/vision/mission statement, it shows accountability towards all stakeholders. v~ Businesses that support CSR through various programmes, encourages and rewards employees if they get involved in CST programmes. V~ CSI programmes have a better success rate if it is fully supported by top management ¥~ Sustained environmental conservation programmes may lead to reducing costs, which can make funds available for other business operations. Vv“ If the corporate sector gets involved voluntarily in CSR, it is less likely that Government will enforce the issue through legislation. “~ Businesses may enjoy tax rebates from SARS. “~~ Any other relevant answer related to a positive evaluation/assessment of the role of CSR in the business. AND/OR Negatives for the business Copyright Reserved The community may not support the enterprise, Le. may not buy the products of the enterprise. v” Difficulty in adherence to legislation governing CSR. VY ‘Small and medium enterprises find it difficult to implement CS! es. VY CS! activities can distract businesses from their core business functions. YY” Social involvement is paid from a company's profit that could have been used to lower prices to the benefit of customers. “¥ Detailed reports must be drawn up, which can be time consuming. V~ Social spending reduces a company's economic efficiency and makes. liless competitive. vv" it can increase financial risk, as programmes cost money and may impact negatively on profits. “~~ Company directors are accountable to shareholders, not to the communities. ¥¥ It is difficult to accurately measure the effectiveness of social investment. “~ It is difficult to determine the exact needs of the communities. v Please Turn Over hlayiso.com Business Studies 24 June 2015Common Test NSC - Most managers are not trained and lack experience to handie ‘social programmes. ¥¥ - ‘Some shareholders/stakeholders might withdraw their support from the company as they feel that social issues should be the government's responsibility. vv” - Providing goods and services that meet the needs of consumers is, according to some stakeholders, already socially responsible. vv - Some CSI programmes will be regarded as a public relations, stunt, as these programmes improve the business's image without having a sustainable/iong term effect. vv" - Shareholders, as the only real stakeholders, may suffer as their profits are spent on CSR. “” - Employees may spend more time working on CSI programmes instead of focusing on their core duties. Vv“ - Any other relevant answer related to a negative evaluation/ assessment of the role of CSR in the business. Sub max (12) AND/OR Positives for the community Supports the business by purchasing its products and thereby contributing fo business profitability. v-” Provides labour, customers and are suppliers to the business. v¥ Provision of bursaries. Improves the welfare of society. “~ The standard of living of the community is uplifted / quality of life of communities is improved. “~~ Involves employees in community projects. V~” Better educational facilities are established in poor communities. vv" Any other relevant answer related to a positive evaluation/assessment of the role of CSR in the community. AND/OR Negatives for the community Distribution of scarce CSR resources io selected beneficiaries in the community may cause problems such as discrimination. ~~ The benefits of the programmes may not filter to the intended persons within the community. ““ Programmes that do not satisfy all the needs of the community may be rejected. YY Hand-out programmes discourage locals from taking their own initiative by making them dependent on social investment programmes. Sustaining projects after businesses withdraw their assistance are often difficutt without the right expertise. “~” ‘Spending money on CSR means the business has to recover it somehow and this will lead to higher prices and inflation which has a negative impact ‘on the economy. “~ Any other relevant answer related to a negative evaluation/assessment of the role of CSR in the community. Sub max (12) : Max (20) Copyright Reserved Please Tum Over Fe —_ .

Business Studies Downloaded from hlayiso.com a 25 June 2018Common Test 7.4 Possible CSI programmes Build schools in communities. vv Offer bursaries to needy students. vv" Protect the environment, e.g. use paper-based recyclable packaging/reduce water and electricity usage/recycling and waste recovery. ¥~ Support youth programmes. v” ‘Sponsor sporting activities and sport development programmes. ~~ Businesses can donate their old computers to under privileged schools. ¥¥ Teach entrepreneurial skills and offer support to individuals starting new ventures. “~~ Provide/Support adult education and training in local communities. “ Sponsor art and cultural programmes. ¥~ Establish programmes to promote early childhood development. “~ Conduct job creation programmes. ¥~ Any other relevant answer related to examples of CS! programmes. 76 Max (10) 7.5 Recommendation on how CSI programmes can satisfy stakeholders. Copyright Reserved Consumers” Ingredients and other information that might affect consumers’ safety should be displayed on product labels when sponsoring feeding scheme programmes. “~ Product should be tested for safety and bare the SABS mark of approval where applicable. “ Any other relevant answer related to ways in which CSI programmes. can satisfy consumer needs. Employees” Business should create equal opportunities and cater for diversity through CSI programmes. Vv“ Implement CSI programmes that address issues of sexual harassmeni’ HIV/AIDS and/or TB. v~ Provide better education and training facilities in the business and the community. ~~ Skills improvement programmes may reduce unemployment levels. ~~ Any other relevant answer related io ways in which CSI programmes can satisfy employee needs. Business Studies 28 June 2018Common Test - Goverment . Business should promote the implementation of legislation/government policies, é.g. skills development ~ + Business should support government initiatives, e.g. by co-operating with local government in supplying housing. “~~” : By creating job opportunities in communities, the pressure ‘on government to address unemployment, is reduced. vv . Any other reievant answer related to ways in which CSI programmes can satisfy goverment needs. NOTE: Allocate a maximum of THREE (3) marks for identifying the stakeholders. Max (6) Conclusion - Despite challenges, most businesses do take their social responsibility very seriously and contribute positively to communities/society. VW” - Successful CS! programmes will improve the general standard of living. ~~“ - CSI programmes will contribute positively if they are strategically planned and not just be given hand-outs/contributions randomly. vv" - Any other relevant conclusion related to CSR/CSI. (Any 1x 2) (2) [40] BREAKDOWN OF MARK ALLOCATION DETAILS MAXIMUM. TOTAL Introduction Difference between CSI and CSR. Role of CSR — assessment Possible CS! programmes. Recommendations: Conclusion INSIGHT MAX 32 ro] or|z3| 23} 0}09 Layout Analysis, interpretation Synthesis | Originality, examples TOTAL MARKS: Bl yfyf} LASO - For each component: Allocate 2 marks if alt requirements are met. Allocate 1 mark if some requirements are met. Allocate 0 marks where requirement are not met at all. Please Tum Over Copyright Reserved Please Tum Over

Downloaded from hlayiso.com Business Studies 2 June 2015Gommon Test NSC QUESTION 8 8.1 Introduction: . Leaders have vision for their businesses. “ . Leaders encourage workers through motivation. . Leaders who take calculated risks are able to make use of profitable ° opportunities. . Managers are able to manage the business effectively. “ ° Any other relevant introduction related to leadership and management. Any 2x1) 8.2 Distinguish between followers and leaders FOLLOWERS LEADERS A follower is only responsible for A leader is responsible for the whole getting his/her task done v~ organisation ,and not just one specific taskYY_ A follower has limited structured goal | A leader is responsible for ail the other to achieve.. team members, their individual goals as well as the larger goals. “7 A follower is part of the entire A leader has to maximize others organization accountable for a potential and strength to enhance the particular goal. Vv” organisation. V¥” Followers follow. v“” A leader makes the first move. Vv Followers turn to the leader for A leader decides what has to be done direction and advice and how to fun .no matter how new or unpredictable or ction in a situation’ v7 difficult a situation might be. A follower is only concerned with A leader must be able toinspire,earn getting a tssk completed and needs _| respect And win the confidence of inspiration,usually by the leader. v¥_| others .. Vv” : Followers usually wait around for Leaders put their ideas into action. vv” things to happen and wait for someone to suggest a change. VW” Ensures that profit targets are met. “~~” | Strategises to increase profitability. vv” Administer ¥~ Innovate “¥ Have a short-term view vv Have a long-term view vv ‘Monitor people “7 inspire people ¥~ Implement plans V7 Develop goals “7 Maintain and monitor “~ Challenge staff and managers VY” ‘Ask when, how, where and who ¥¥” Ask why ¥¥ Any other relevant distinction between followers and leaders ‘Award 4 marks for each direct comparison. If no direct comparison, award marks for followers or leaders (maximum 3) Max (6) Copyright Reserved Please Turn Over Today, many business persons are familiar with the different leadership and management theories that can be adopted in their business venture. They will apply different theories and choose and adapt a style to suit their business. V Business Studies 28 234 June 2015Common Test CHARISMATIC Leadership theory: . The leader uses personal charm, inspiration and emotion rather than power and authority to influence or lead subordinates. ~~ The leader serves as a role model and people follow him/her. Vv” ‘The leader has vision and is able to communicate well with others. ““ ‘The ieader praises subordinates, even for little success achieved. ¥¥ Charismatic leaders are intolerant of challenges and they perceive themselves as irreplaceable. VV This leader has good values and may lead the company to greater success. ¥~ This style is commonly used by politicians, religious leaders and business teams. ¥“ COMMENT/APPLICATION This type of management theory is used when the management has identified low morale amongst its employees. Used as a method to motivate employees. VY” Any other relevant answer on charismatic theory. (any 5 facts x 2) (10) CommentiApplication 2 Max: 10 8.3.2 Transformational Leadership: The leader has vision, passion and injects enthusiasm in his subordinates to enable them to succeed. VV ‘The leader cares about his subordinates. vv" Leaders uses discussion to voice criticism and not attack employees. ~~ Leader uses creative strategies to encourage staff to meet high expectations. “” Leader motivates followers to believe in themselves and their ability fo achieve goals. Vv” The leaders develops a vision for the organisation and sells it to his ‘subordinates and convinces them to follow the vision. “v” Any other relevant answer on transformational leadership. COMMENTI/APPLICATION ‘This leadership theory can be used to motivate and inspire subordinates. V¥ ‘This leadership theory can be used to communicate change. VY This leadership theory is suitable when an organisation is undergoing transformation ¥¥ Any other relevant answer on transformational leadership. {Any 5 facts x2) (10) Comment / Application 2 Max: 10 Copyright Reserved Please Tum Over

Downloaded from hlayiso.com Business Studies 23 June 201SCommon Test sc 8.3.3 Situational Leadership theory: This leadership theory depends on the following factors : Forces within the organisation. v~ Forces within the subordinates. Vv Distant factors from outside the organisation may personally affect the leader and his performance. “” . Highly motivated workers allow the leader to assume the role of facilitator. vv" ° Workers who constantly need guidance and motivation make the leader assume the role of an autocratic leader. vY” . The success of this leadership theory depends on the kind of relationship that exists between the leader and his subordinates. “v COMMENT/APPLICATION: . The application of this theory depends on the particular situation / circumstance that prevails within the organisation” ¥ ° Any other relevant answer on situational leadership. {Any 5 facts x 2) (10) Comment/Application 2 Max: 10 84 Conclusion: . . The above discussion clearly indicates that different leadership theories are influenced by the nature of the organization “ and the expertise of the leaders. * The personality of the leader plays an integral part in the type of leadership theory administered. v (any2x1) (2) Subtotal 39: Max 32 Copyright Reserved Please Turn Over Business Studies 30 Breakdown of mark allocation: June 2015Common Test jon Differences between 6 leaders and followers and leaders: Charismatic, Description 10 Comment / 2 Application Max 10 Transformational Description 10 Comment / 2 Application Max 10 Situational Description 10 Comment / 2 Application Max 10 Conclusion Max 32 INSIGHT Structure ‘Synthesis Analysis, Interpretation Originality, Examples TOTAL MARKS Blvlylrin LASO - For each component Allocate 2 marks if all requirements are met. Allocate 1 mark if some requirements are met. Allocate 0 marks where requirement are not met at all. Copyright Reserved Please Turn Over

Downloaded from hlayiso.com Business Studies 34 NSC QUESTION 9 BUSINESS OPERATIONS (HUMAN RESOURCES FUNCTION) 9.1 Introduction - The human resources manager is responsible for recruiting and Appointing competent and skilled employees. “ - It is important that the human resources manager follows correct and fair procedures in selecting en interviewing. ” - If selection and interviewing are properly done, the best candidate for the job will be appointed. “ - Any other relevant introduction related to the human resources function Any (2x1) 9.2 Procedure for selecting and interviewing 9.2.1 Receive documentation. - Applicants submit the application forms, curriculum vitae and certified copies of personal documents such as ID and proof of qualifications. “¥ 9.2.2 Screen applicants. ~~ - Candidates who obviously meet the requirements are separated from those who do not. vv 9.23 Evaluate CVs and create a shortlist. vv” - Applicants are evaluated against pre-set requirements. “ June 2015Common Test (2) - Applicants are ranked from most suitable to less suitable candidates. - Candidates with the highest ranked order are placed on a shorilist. - The shortlist should contain between 3 and 5 candidates. v 9.2.4 Check information supplied in CVs. v “ - ‘The candidates’ qualifications and their employment history are checked and confirmed. vv" - Referees are contacted to verify or testify to the person's character, abilities and skills. v” Copyright Reserved Please Tum Over Business Studies 32. June 2015Commion Test 9.2.5 Conduct interviews. “v" Candidates whose names appear on the short list, are invited to a Personal interview, usually on the premises of the business. ““ Interview is a formal meeting between employer and candidate v~ The meeting allows the employer to get information about the candidates and to evaluate the candidates further. “~~ Candidaies also have a chance to assess their possible workplace and can get more information about the post and the business. V” This step in the process may involve more than one round of interviews. ¥¥ AND/OR Interview procedure ¥“ Establish and initial link and communication. This is when interviewer forms an impression about a candidate. “ Gather the necessary information. ~ Key questions ask by the interviewer to make informed decisions. Allow candidate to ask questions “about the position or company. ” Close the interview “thank the candidate for attending. ~ Max (16) 9.3 Legalities of the employment contract. VY Copyright Reserved Employment contract is an agreement between the employer and the employee and is legally binding. “~~ It may not contain any requirements that are in conflict with the BCEA vv Aspects of the employment contract can be re-negotiated during the course of employment. “~ Employer and employee must agree to any changes to the contract.“ No party may unilaterally change aspects of the employment contract ¥v" The employment contract should include a code of conduct and code of ethics. “~~ The HR manager must explain the tems 3 and conditions of the employment contract to the employee. 7 Conditions of employment, duties and Zoonsiities of the employees must be stipulated clearly. Benefits must be stipulated clearly. vv” All company policies, procedures and disciplinary codes/rules can form part of the employment contract. Employers must allow the employees to thoroughly read through the contract before itis signed. ““ Any other relevant answer related to the legalities of the employment contract. Max (12) Piease Turn Over

Business Studies 33 94 Downloaded from hlayiso.com June 2015Common Test NSC Contents of the employment contract Details of the employer. “ - The employment contract must contain the address and contact details of the business. “ Personal details of the employee - The contract must have the physical address, contact details as well as other details of the employee, e.g. ID number, age, full name(s) Job title” and job description. “ - The contract must clearly state the job title and outline the duties and responsibilities of the employee. “ Working hours - Hours of work, in line with the BCEA, must be clearly stated in the contract” Overtime ~ - Overtime hours per day and per week must be clearly outlined in the contract. ” Work time that will be deemed as overfime should be explained in detail, e.g. ‘Sundays and public holidays. Remuneration package“ - The contract must stiputate the amount payable to the employee. - It should state whether it is a weekly wage or monthly salary, how the amount will be calculated, bonuses, fringe benefits (e.g. clothing allowance, car allowance, etc.) and any other agreements regarding remuneration. Leave ¥ - Employment contract must stipulate the different types of leave and the number of days allowed for each type of leave. - __ Itshould also stipulate when leave is deemed as paid leave ¥ Termination of the contract. - Employment contract must give clear guidelines regarding the procedures involved in terminating the contract. - Any other relevant answer related to the contents of the employment contract. Max (10) Copyright Reserved Please Tum Over Business Studios 9.5 Conclusion 34 NSC June 2015Common Test - The goals and objectives of businesses cannot be achieved without qualified and skilled employees. “7 - The human resources manager must ensure that employees are well motivated, trained and committed to perform their duties. Vv” - Any other relevant conclusion related to the human resources. management. Any (1x2) (2) [40] BREAKDOWN OF MARK ALLOCATION Details. Maximum Total Introduction 2 ‘Selection and Interviewing 16 Legal requirements 42 Max Contents of contract 10 32, Conclusion 2 INSIGHT Layout 2 Analysis, interpretation 2 Synthesis. 2 Originality, examples 2 TOTAL MARKS. 40 LASO ~ For each component: Allocate 2 marks if all requirements are met. Allocate 1 mark if some requirements are met. Allocate 0 marks where requirements are not met at all. Copyright Reserved GRAND TOTAL: [300]

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