Business Studies Grade 12 KZN Prelim 2017 Question Paper

| uwU A ea Education KwaZulu-Natal Department of Education | REPUBLIC OF SOUTH AFRICA | NATIONAL SENIOR CERTIFICATE GRADE 12 " BUSINESS STUDIES ‘’ | " PREPARATORY EXAMINATION * | * SEPTEMBER 2017 " | | | MARKS: 300 TIME: 3 hours This question paper consists of 15 pages. | Copyright Reserved Please Turn Over Te SES

Downloaded from hlayiso.com Business Studies September 2017 Preparatory Examination nse INSTRUCTIONS AND INFORMATION Read the following instructions carefully before answering the questions. 1. This question paper consists of THREE sections and covers all broad topics. SECTION A: COMPULSORY SECTION B: Consists of FIVE questions. Answer any THREE of the FIVE questions in this section. SECTION C: Consists of FOUR questions. Answer any TWO of the FOUR questions in this section. 2. Read the instructions for each question carefully and take particular note of what is required. 2. Number the answers correctly according to the numbering system used in this question paper. 4. Except where other instructions are given, answers must be written in full sentences. 5. Use the mark allocation and the nature of each question to determine the length of an answer. 6. Use the table below as a guide for marks and time allocation when answering each question. SECTION QUESTION | MARKS TIME A: Objective type questions : GONELILGERY 1 40 30 minutes B: FIVE directlindirect type ; a4 ne questions (CHOICE: Answer ute = any THREE) 4 60 30 minutes 5 60 30 minutes 6 60 30 minutes 7 40 30 minutes C: FOUR essay type questions 8 40 30 minutes (CHOICE: Answer any TWO) 9 40 30 minutes 10 40 30 minutes TOTAL: 300 180 minutes 7. Begin the answer to EACH question on a NEW page, for example QUESTION 1 — new page, QUESTION 2 — new page, et cetera. 8. Non-programmable calculator may be used. 9. Write neatly and legibly. Copyright Reserved Please Turn Over

Business Studies Downloaded from hlayjSQ.GOMector Examination NSC SECTION A: (COMPULSORY) QUESTION 1: MULTIPLE CHOICE 11 Each of the following statements / questions is followed by four options, only ONE of which is correct. Choose the correct option and indicate this by placing the letter of the alphabet that corresponds to it next to the number For example: 1.11 E. 1.1.1 Market penetration occurs when retailers ... buy products at the same prices as competitors. dominate the market by driving out competition. sell products at lower prices to attract buyers. convert assets into cash to pay debtors. uoOwuDY 1.1.2... are conditions which are favourable to the business, such as lower interest rates A Weaknesses B Strengths Cc Threats D Opportunities 1.1.3 National Credit Act, 2005 (Act 34 of2005) refers to “reckless credit granting” This means that the ... A credit provider is not registered with the National Credit Regulator. B credit provider does not assess whether the customers understands risks of the agreement. Cc customer was blacklisted and could not be granted additional credit D customer was not informed of the reasons why his/her credit application was refused. 1.1.4 A private company and a close corporation have the following advantage: A Liability of the shareholders/members is limited to the amount of their investment. B The minimum number of members is four. Cc The continuity of both businesses is limited. D Both businesses are managed by one director. Copyright Reserved Please Turn Over

Downloaded from hlayiso.com Business Studies September 2017 Preparatory Examination me 1.1.5 The... holders are creditors of a company. share debenture off-shore insurance endowment uUQOND> 1.1.6 WE CARE has an extensive recycling programme. This shows that WE CARE has a commitment towards ... A external recruitment. B_ dumping toxic waste. C_ protecting the environment. D air pollution. 1.1.7 Collaboration means that team members .... work effectively on their own agree to co-operate in working towards a common are held accountable for their action do not rely on each other whe kris 2 1.1.8 A method of obtaining all the information about the tasks related to a cashier at QUICK STORE would be a... A recruitment programme. B_ job description. C staff placement. D_ cost to company analysis. 1.1.9 The human resource manager has introduced ... in order to develop the skills of employees. staff development programmes performance appraisal counselling team-building exercises uoOUD> 1.1.10 This business function is directly involved in the sale of manufactured products in a company: A Marketing B_ Production C Human resources D_ Finances (10 x 2) (20) Copyright Reserved Please Turn Over

Business Studies Downloaded from hlayis9.g¢o NSC reparatory Examination 1.2 Choose the correct word(s) from the list below. Write only the word(s) next to the question number (1.2.1 — 1.2.5) in the ANSWER BOOK. L ethics, objective; professionalism; partners; partnership; secondary; control; circle; strategy; tertiary 1.2.1 1.2.2 1.2.3 1.2.4 1.2.5 A plan of action to achieve a goal is a .. Measures to identify, eliminate and prevent deviations from set standards in the production of a product is referred to as quality ... The partnership pays tax on its profits in the name(s) of the ... A set of attitudes and behaviour which members of a particular occupation choose to follow is ... Banks and insurance brokers that provide financial services form part of the ... sector. (5 x 2) (10) 1.3. Choose a term from COLUMN B that matches a description from COLUMN A. Write only the letter (A-E) next to the question number (1.3.1-1.3.5) in the ANSWER BOOK, e.g. 1.3.6 K. COLUMN A COLUMN B 1.3.1 | A human resource activity where the A _ Retirement annuity competency of an employee is matched with his / her position _ _ 1.3.2 | Provides financial security for the investor |B = Ombudsman __|_upon reaching pensionable age. ee 1.3.3 | Earned when owning shares in a C Placement company : 1.3.4 | An organisation that provides information |D Dividends to service providers about the ability of consumers to repay theirdebt. a 1.3.5 | A team-dynamics theory in which the E Credit Bureau team management wheel identifies eight — roles that team members prefer to playin | Unemployment a team. Insurance Fund G _ profits H — Jungian | Induction J Margerison-McCann Copyright Reserved (5 x 2) (40) TOTAL SECTION A: 40 Please Turn Over

Downloaded from hlayiso.com Business Studies 6 September 2017 Preparatory Examination NSC SECTION B: (COMPULSORY) Answer ANY THREE questions from this section. Clearly indicate the QUESTION NUMBER of each chosen question. The answer to EACH question must start on a NEW page, for example QUESTION 2 on a NEW page, QUESTION 3 on a NEW page, et cetera. QUESTION 2: BUSINESS ENVIRONMENT 2.1 Name the six components of the PESTLE analysis. (6) 2.2 Identify the consumer rights applicable to EACH of the following statements below: 2.2.1 Customers can reject goods that are not the same as the sample marketed. 2.2.2 Customers can object to unwanted promotional e-mails and telesales. 2.2.3 If two prices for the same product are displayed, customers should pay the lower price. 2.2.4 Customers are protected in lay-bye / instalment sale agreements. 2.2.5 Customers will receive written notices of amended clauses in their contracts that may limit their rights. (10) 2.3. Advise businesses on how they should apply the strategic management process. (10) Copyright Reserved Please Turn Over

Business Studies 2.4 2.5 2.6 at Down | oa de d fro m h | ayis9.go MN acatory Examination NSC Read the case study below and answer the questions that follow Botmas Mealie Farm supplies mealies to the local markets as well as Pioneer Foods for the manufacture of super maize meal, samp, maize flour and instant maize porridge. www.pioneerfoods.co.za 2.4.1 Identify the business sector in which each of the businesses operate. Motivate your answer by quoting from the case study. Use the table below to present your answer. SECTOR MOTIVATION (a) _ (b) (6) 2.4.2 Name the type of vertical integration that Pioneer Foods can implement (2) Describe TWO types of diversification strategies (6) Read the article below and answer questions that follow. FIRM ‘BREAKS SAFETY RULES’ XABA LOSES TWO FINGERS AND WORK CONTINUES A Durban plastic manufacturing company is accused of breaking work-place safety rules by not taking all health and safety precautions. Njabulo Xaba, one of the employees, got injured when a recycling machine chopped off his fingers as he was not given protective clothing. Njabulo demands compensation for his injuries. Adapted from The New Age Newspaper, March 2017 2.6.1 Name the Act that allows Njabulo to claim for compensation. (2) 2.6.2 Mention the purpose of the Act identified in QUESTION 2.6.1. (8) 2.6.3 Do you think Njabulo’s demand for compensation is justified? Support your answer by quoting from the scenario above. (4) Explain the National Skills Development Strategy in supporting the Skills Development Act, 1998 (Act 97 of 1998). (6) [60] Copyright Reserved Please Turn Over

Downloaded from hlayiso.com Business Studies 8 September 2017 Preparatory Examination NSC QUESTION 3: BUSINESS VENTURE 3.1 Identify the type of shares represented by EACH statement below. 3.1.1. Shareholders have a right to vote at annual general meetings. 3.1.2 The dividend on these shares are paid out to shareholders at a fixed rate, example two percent. 3.1.3. These shares are not sold; shareholders are issued the shares without being required to pay for them. 3.1.4 Shares issued to the promoters of the company. 3.1.5 Shares that may be bought back by the issuing company. (10) 3.2 | Name FOUR factors that should be considered when making investment decisions. (4) 3.3 Discuss the functions of the Johannesburg Securities Exchange. (8) 3.4. Read the case study below and answer the questions that follow. SIR RICHARD BRANSON Richard Branson is the founder of the Virgin group of companies, which he has turned into a multibillion-dollar global enterprise. Sir Richard Branson has the ability to inspire his employees to understand and accept his vision of new business possibilities, to develop new leaders and build the group. His leaderships style is found at all levels of the organisations but he still keeps a firm hand on the achievement of the companies objectives by appealing to the ethical values of his managers. Branson inspire his people with his innovative style. 3.4.1 Identify the theory of management and leadership that Sir Richard Branson follows in the above case study’. Motivate your answer by quoting TWO examples from the case study above. (4) 3.4.2 Describe a situation in which the leadership theory identified in 3.4.1 may be applied in the work place. (4) 3.5 Outline the role of personal attitude in successful leadership. (8) Copyright Reserved Please Turn Over

Downloaded from hlayiso.com Business Studies September 2017 Preparatory Examination 3.6 3.7 3.8 nse Read the scenario below and answer the questions that follow. Kogie wants to invest R200 000 in a savings plan. She was advised to approach a financial consultant who will buy a group of shares and securities from a variety of companies. 3.6.1 Identify the type of investment that Kogie was advised to choose. (2) 3.6.2 Explain the benefits of investing in the type of investment referred to in question 3.6.1. (6) Describe how the following factors may contribute to the success of a private company. 3.7.1 Capital (4) 3.7.2 Legislation (4) Evaluate the effectiveness of using graphs when presenting information. (6) [60] QUESTION 4: BUSINESS ROLES 4.1 4.2 43 State whether the business practice is unethical or unprofessional in each of the following scenarios: 4.1.1. Mr White, a manager at Whites Fittings, often makes unwelcome comments to female colleagues. 4.1.2 Adirector reports very late for business meeting without a valid reason. 4.1.3 The manager of United Stores uses the business credit card to pay for personal expenses. 4.1.4 The accountant AB Services discloses confidential information about clients to competitors. 4.1.5 Arsenal LTD advertises second hand goods as new. (10) Outline FIVE characteristics for successful teams. (10) Discuss the correct procedure to deal with grievances in the workplace. (8) Copyright Reserved Please Turn Over

business sues Downloaded from hlayiso:GQmy, examination 44 45 NSC Read the scenario below and answer the questions that follow. XY SERVICES XY Services employs people from different cultural backgrounds. This has resulted in an increase in sales and productivity. It also increased the morale and motivation of employees. 4.4.1 Identify TWO benefits of a diverse workforce from the scenario above. (2) 4.4.2 Discuss other benefits of a diverse workforce to businesses. (8) 4.4.3. Recommend ways in which businesses can address the following diversity issues in the workplace: (a) Language (4) (b) Age (4) (c) Disability (4) Advise businesses on how they can create an environment that promotes creative thinking (10) [60] QUESTION 5: BUSINESS OPERATIONS 5.1 5.2 5.3 Identify the business function that is responsible for improving the quality of performance in each of the scenarios below. 5.1.1. Poor strategic planning and a lack of growth in the business. 5.1.2 Defective products and of a variable quality that results in dissatisfied customers. 5.1.3 There is no clear recruitment process to appoint suitable candidates for a vacant position. 5.1.4 The business is experiencing a serious cash flow challenge. 5.1.5 Customers have a negative image about a business. (10) State FIVE details of an employment contract. (5) Discuss the selection procedure as a human resource activity. (10) Copyright Reserved Please Turn Over

Downloaded from hlayiso.com Business Studies 11 September 2017 Preparatory Examination NSC 5.4 Read the scenario below and answer the questions that follow. BOLLYWOOD BOUTIQUE Bollywood Boutique requires the services of an experienced marketing manager. They have advertised this position on the staff notice boards and bulletins. 5.4.1 Identify the type of recruitment that Bollywood Boutique applied in the scenario. Motivate your answer by quoting from the scenario. (3) 5.4.2 Evaluate the type of recruitment identified in QUESTION 5.4.1. (8) 5.5 Explain the difference between quality control and quality assurance. (8) 5.6 ABC Ltdis an established company but fails to monitor and evaluate quality processes. Advise ABC Ltd on the benefits of implementing a good quality control system. (8) 5.7. Suggest quality indicators for the purchasing function. (8) [60] QUESTION 6: MISCELLANEOUS BUSINESS ENVIRONMENTS 6.1. Mention FIVE provisions of the Basic Conditions of Employment Act, 1997 (Act 75 of 1997). (5) 6.2 Explain THREE types of intensive strategies. (9) BUSINESS VENTURES 6.3. Read the scenario below and answer the questions that follow Dlamini bought a business property worth R500 000, but he insured it for R400 000. Fire destroyed a part of the property and damages were estimated at R300 000. 6.3.1. Calculate the amount that the insurer will pay Dlamini. (4) 6.3.2 Explain the clause that the insurer will apply to compensate Dlamini. (4) 6.4. Outline THREE factors that a presenter should consider when responding to questions in a professional manner. (6) Copyright Reserved Please Turn Over

Business Studies Downloaded from hlayise.com, Examination NSC BUSINESS ROLES 6.5 Name THREE King Code principles a business can apply to promote good corporate governance. (3) 66 Read the scenario below and answer the questions that follow JABU’S FACTORIES LTD (JFL) Residents of a nearby town have complained about the noise levels and pollution coming from Jabu’s factory. The general manager has enlisted a group of environmental experts to solve the problem. 6.6.1. Identify the technique used in the scenario. (2) 6.6.2 Discuss the positive impact of the technique mentioned in 6.6.1 (6) 6.7 Recommend ways in which businesses may promote social rights in the workplace (6) BUSINESS OPERATIONS 6.8 Read the scenario below and answer the questions that follow. SMARTSUNG ELECTRONICS (SE) Ben is employed as a software developer at Smartsung. In addition to his basic salary, he also receives a car allowance. 6.8.1 Identify a fringe benefit offered by SE to Ben. (1) 6.8.2 Discuss the advantages of fringe benefits to SE. (6) 6.9 Explain the benefits of implementing a good management system in a business. (8) [60] TOTAL SECTION B: 180 Copyright Reserved Please Turn Over

Downloaded from hlayiso.com Business Studies 13 September 2017 Preparatory Examination NSC SECTION C Answer ANY TWO questions. NOTE: Clearly indicate the QUESTION NUMBER of the chosen question. The answer to EACH question must start on a NEW page, for example QUESTION 7 on a NEW page, QUESTION 8 on a NEW page, et cetera. QUESTION 7 BUSINESS ENVIRONMENT LEARNERSHIPS BEAR FRUITS WITH CREATION OF JOBS Learnerships help create jobs and as the SETA programmes have developed over the years, more hidden benefits have become apparent eee in the relationship between employers, project managers and learners. “ Aslam Galant, business development and business manager at i 4 Isilumko Staffing, says one of the benefits of the host company is based on the BBBEE scorecard [Adapted from the Daily news. Work place.-March 2016] With reference to the above article, write an essay on the following: e Outline the role of SETAs. e Explain the purpose of the Skills Development Act (SDA), 1988 (Act 97 of 1988). e Evaluate the impact of SDA on businesses. e Recommend ways in which Isilumko Staffing may apply the following pillars of BBBEE pillars: - Ownership - Management [40] Copyright Reserved Please Turn Over

Business Studies Downloaded from hlayiso.com.,, Examination NSC QUESTION 8 BUSINESS VENTURES Businesses are exposed to various risks that could endanger their existence. Reducing or removing these risks should form part of management plan for the business. With reference to the above statement, write an essay on the following aspects: ° Explain the advantages of insurance to businesses. e Discuss the principles of insurance. ° Distinguish between insurable and non-insurable risks and provide TWO practical examples of each. ° Advise businesses on the benefits of Unemployment Insurance Fund (UIF) and Road Accident Fund (RAF) as a form of compulsory insurance. [40] QUESTION 9: BUSINESS ROLES (CSR AND CSI) CORPORATE SOCIAL INVESTMENT (CSI) CSI is a non-negotiable business and moral imperative for Nedbank Group. Based on its understanding that there are no quick fixes to the social transformation challenges facing the country, the group identifies long-term projects e.g. education, housing and feeding schemes for the surrounding community. The Nedbank Group also promotes the well-being of their employees. (www.nedbank.co.za) As a consultant, write a report to the board of directors of the Nedbank Group in which you include the following aspects ° Explain the differences between Corporate Social Responsibility (CSR) and Corporate Social Investments (CSI). e Evaluate the impact of CSR on the Nedbank Group. ° Recommend CSI] initiatives that the Nedbank Group may undertake to improve the standard of living of the community. e Advise the Nedbank Group on how they can contribute time and effort to advance the well-being of their employees. [40] Copyright Reserved Please Turn Over

Downloaded from hlayiso.com BUSINESS STUDIES GRADE 12 2017 SEPTEMBER EXAMINATION 2e2ducaticom Department: Saucation RSF UE ie OF Seis Tre AFRICA GREENBURY SECONDARY SCHOOL i BUSINESS STUDIES : : GRADE 12 i 300 e SPECIAL ANSWER SHEET : 100 NAME: GRADE/DIV.: FOR EDUCATOR USE ONLY: TICK(V) THE MARKS LEARNER’S SECTION QUESTIONS QUESTIONS | ALLOCATED MARKS ANSWERED A (COMPULSORY) 1 40 2 60 3 60 B (ANSWER ANY 3 QUESTIONS) 4 60 5 60 6 60 7 40 C 8 40 (ANSWER ANY 2 ESSAY) 9 40 10 40 MODERATOR’S SIGNATURE iF appuicaste)

Downloaded from hlayiso.com BUSINESS STUDIES GRADE 12 2017 SEPTEMBER EXAMINATION SECTION A QUESTION 1.1 Lid 1.1.2 1.1.3 1.1.4 11.5 1.1.6 1.1.7 1.1.8 1.1.9 1.1.10 UESTION 1.2 1.2.1 12.2 1.2.3 1.2.4 1.2.5 UESTION 1.3 13:1 1.3.2 1.3.3 1.3.4 1.3.5 40

Downloaded from hlayiso.com Business Studies 15 September 2017 Preparatory Examination NSC QUESTION 10 BUSINESS OPERATIONS (HUMAN RESOURCS AND TOTAL QUALITY MANAGEMENT) PM SUPPLIERS (PTY) LTD (PSPL) TD Ngcobo was recently appointed as production manager at PM Suppliers. During his induction programme he stated that total quality management (TQM) is the most cost-effective utilisation of the organisation’s resources such as materials, processes, equipment systems and people, with a minimum loss to society as a whole to ensure that customers are delighted with the product and services for the benefit of all stakeholders in the organisation. With reference to the above statement: ° Elaborate on the benefits of induction for PSPL. e Discuss the impact of the following elements of Total Quality Management (TQM) on PM Suppliers (Pty) Ltd as a large business: - Top management involvement/Commitment of top management - Total client satisfaction/Total customer satisfaction - Continuous improvement to systems and processes e Explain the impact of TQM if poorly implemented by PSPL. ° Recommend ways in which PSPL can reduce the cost of quality through TQM. [40] TOTAL MRKS: 300 Copyright Reserved

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