2021 BUSINESS STUDIES GRADE 11 STEP AHEAD

Downloaded from hlayiso.com CURRICULUM GRADE 10 -12 DIRECTORATE NCS (CAPS) TEACHER SUPPORT DOCUMENT GRADE 11 BUSINESS STUDIES STEP AHEAD PROGRAMME 2021

Downloaded from hlayiso.com PREFACE This support document serves to assist Business Studies teachers and learners on how to deal with curriculum gaps and learning losses as a result of the impact of COVID-19 in 2020. It also captures the challenging topics in the Grade 10 – 11 work. The lesson plans should be used in conjunction with the 2021 Recovery Annual Teaching Plan. Activities should serve as a guide on how to assess topics dealt with in this document. It will cover the following: CLASSIFICATION OF SUB-TOPICS ACCORDING TO THE MAIN TOPICS TOPICS COVERED IN PAPER 1 BUSINESS ENVIRONMENTS TERM BUSINESS OPERATIONS TERM Influences on business environment 1 Marketing function 2 Challenges of the business 1 Production function 2 environment Adapting to challenges of the business 1 Introduction to Human Resources 4 environment Contemporary socio-economic issues 1 Business Sectors 1 TOPICS COVERED IN PAPER 2 BUSINESS VENTURES TERM BUSINESS ROLES TERM Benefits of company over other forms 1 Creative thinking 2 of ownership Avenues of acquiring a business 1 Stress and crisis management 2 Transforming a business plan into an 3 Professionalism and Ethics 2 action plan Setting/starting a business 3 Citizenship role and responsibility 3 Presentation of business environment 3 Team dynamics and conflict 4 management Entrepreneurial qualities and success 3 factors

Downloaded from hlayiso.com LESSON PLAN 1 TOPIC: CHALLENGES OF BUSINESS ENVIRONMENTS Term 1 Week 3 Duration 1 hour Weighting 10% Sub-topics Identify the challenges of the Business environments: Micro Environment RELATED CONCEPTS/ vision and mission, objectives and goals, organisational culture, resources TERMS/VOCABULARY management and leadership, structure and business functions) PRIOR-KNOWLEDGE/ BACKGROUND KNOWLEDGE Grade 10: Micro environment (vision and mission, objectives and goals, organizational culture, resources management and leadership, structure and business functions) Grade 11: Micro environment components RESOURCES  2019 Examination guidelines  Approved text books  2021 ATP  Newspaper articles  Internet  Magazines ERRORS/MISCONCEPTIONS/PROBLEM AREAS  Learners fail to classify and lack the background of the components and challenges of Micro environments. METHODOLOGY  Narrative (vision and mission, objectives and goals, organizational culture, resources management and leadership, structure and business functions) and identifying challenges of Micro environment  Discussion (newspaper article: educator give newspaper articles to the learners to identify challenges dealing with internal matters of the business.)  Question and Answer method ( the teacher give learners questions to answer at the end of the lesson)

Downloaded from hlayiso.com ACTIVITIES  Worksheet  Case Study  Question and answer ASSESSMENT  Case study  Question and answer NOTES Explanation of Challenges for micro environment Difficult employees  Difficult employees may have a negative attitude on new employees.  They need a lot of supervision to complete their tasks satisfactorily.  Difficult employees can do harm to the enterprise’s image if they say negative things about the business. Lack of vision and mission statement  Lack of vision and mission statement will hamper meaningful guidance and leadership to employees.  When there is no mission, the business will lack focus/direction and long term objectives. Lack of adequate managerial skills  Lack of adequate managerial skills will result in the business not achieving its’ objectives.  Managers may not be able to provide meaningful guidance and leadership to employees.  Managers have different styles of managing and leading and this can be the source of enormous conflict with other managers and staff.  Ineffective management can affect the productivity and profitability of a business. The impact of unions  Trade unions may create tension between management and employees.  Businesses may not be able to meet the demands of the trade unions.  Once employees have a grievance against their employers relating to remuneration, workers’ rights/working conditions, they will declare an industrial dispute.

Downloaded from hlayiso.com Strikes and go-slows  Strikes and go-slows may affect the business negatively as it cannot meet its expected units of production.  Employees may not report to work due to a complete shutdown strike.  Employees may report to work but work slowly so that the business cannot meet its targets due to go slows. Differences between a strike and a go slow Strike Go-slow  Temporary collective refusal of  The employees still carry on with their employees to work. work, but at a much slower pace than normal.  A collective, organised cessation of work  The employees aim to disrupt the by employees to force the employers to workplace production. accept their demands.  Workers will not be fired if they  Workers participating in a go-slow are participate in a protected strike often punished , sometimes fired Skills shortages among employees  Businesses sometimes find it difficult to find suitable employees with skills and experience.  Some businesses end up employing workers who are not qualified to do the job.  Unqualified employees may contribute to bad decision making. High employee turnover  Employee turnover means that employees resign from the frequently.  High employee turnover affects productivity, continuity and the recruitment process. Employee absenteeism  Employees’ absenteeism reduces productivity and affects profitability negatively.

Downloaded from hlayiso.com Activity 1 Micro environment 1.1 Read the scenario below and answer the questions that follow. Edwin Metals (EM) Edwin Metals specialises on the processing of metal. Employees refuse to take orders from the management. This is as a result of the manager lacking managerial skills. Sometimes the machinery is not working for weeks. 1.1.1 Identify THREE components of micro environment in the scenario above and motivate your answer by quoting the challenges from the scenario above. (9) Use the table below as a guide to answer question 1.1.1: Component Challenge a) b) c) 1.1.2 Recommend ways to adapt to EACH challenge identified in QUESTION 1.1.1 (6) LESSON PLAN 2 TOPIC: CHALLENGES OF BUSINESS ENVIRONMENT Term 1 Week 3 Duration 1 hour Weighting 10% Sub-topics Identify the challenges of the Business environments: Market Environment RELATED CONCEPTS/ consumers, suppliers, intermediaries, competitors, regulators TERMS/VOCABULARY CBO/community based organisations, NGOs, Strategic alliances and unions) PRIOR-KNOWLEDGE/ BACKGROUND KNOWLEDGE Grade 10: Market environment consumers, suppliers, intermediaries, competitors, regulators CBO/community based organisations, NGOs, Strategic alliances and unions) Grade 11: Market environment components RESOURCES  2019 Examination guidelines

Downloaded from hlayiso.com  Approved text books  2021 ATP  Newspaper articles  Internet  Magazines ERRORS/MISCONCEPTIONS/PROBLEM AREAS  Learners fail to classify and lack the background of the components and challenges of Micro environments. METHODOLOGY  Narrative: consumers, suppliers, intermediaries, competitors, regulators CBO/community based organisations, NGOs, Strategic alliances and unions) (  Discussion (newspaper article: educator give newspaper articles to the learners to identify challenges affecting market environment)  Question and Answer method ( the teacher give learners questions to answer at the end of the lesson) ACTIVITIES  Worksheet  Case Study  Question and answer ASSESSMENT  Case study  Question and answer Challenges of the Market environment Competition  Other businesses which sell similar/ substitute products pose a problem to/threaten the success of a business.  It is difficult to compete with businesses selling the same products and services in certain countries.

Downloaded from hlayiso.com  If a business is not able to match the quality of service/products and the price of its competitors, it will be in real danger.  The challenges around competitors can be industry rivalry where businesses aim to sell more than competitors/new entrants with better products/cheaper or better substitutes.  Businesses could find that they are unable to make sufficient profit when the demand is not high enough to support the supply of the same goods/ services.  Essential for a business to have a regular supply of all the materials that are inputs in the production process in order to compete favourably.  Dissatisfied customers can damage the reputation and threaten the future of the business. Shortage of supply  Businesses that experience shortage of supply may lose customers as they may buy from other businesses.  Raw materials may be unavailable when drought cause poor harvest.  Imported goods may not arrive when the country of origin has transport/political problems. Changes in consumer behaviour  A business is dependent on its customers to purchase its products.  Consumers are influenced by many factors and may be unpredictable in their buying behaviour.  Consumers' preferences and tastes can change as fashions change and as technology advances.  Changes in consumer behaviour, spending habits, tastes and preferences present an ongoing challenge to businesses.  The challenges include keeping up with changes in consumer tastes and demand by doing research, finding ways to influence consumer demand and conducting advertising campaigns/consumer surveys.

Downloaded from hlayiso.com Demographics and psychographics  Consumers' attitudes, interests, opinions and lifestyles determine the characteristics of the consumer.  It is difficult to determine the demographics/psychographics of the target market because they change frequently.  The consumer market is diverse in the cultural and social background which has a direct influence on the choices they make.  The challenges include collecting/interpreting information about the target market and to use the data to develop a marketing strategy.  The demographics and psychographics can change quickly and businesses need to change just as rapidly if they want to retain their customers. Socio-cultural factors  Social-cultural factors describe the common behaviour and attitudes of a particular society.  As society changes so will the cultural values and practices of individuals.  Businesses must be aware of change and that they can avoid threats and take advantage of the new opportunities that the change may present.  Businesses should be aware of social trends and influential campaigns that promote buying.  The challenge is to gather information about changes and to respond to them by adapting practices to maintain and increase its customer base. Activity 2 2.1 Read the scenario below and answer the questions that follow. Elvis Computing (EC) Elvis Computing specialises in selling computers. Customers no longer buy desktops as they have developed the culture and trend of travelling. In this way, customers opt to buy laptops. There is a great need for the company to introduce laptops with immediate effect but employees are reluctant to participate. 2.1.1 Identify the challenge of market environment faced by EC and support your answer by quoting from the scenario above (3) 2.1.2 List other TWO challenges of market environment (2) 2.1.3 Differentiate between demographics and psychographics using examples (6)

Downloaded from hlayiso.com LESSON PLAN 3 TOPIC: CHALLENGES OF BUSINESS ENVIRONMENTS Term 1 Week 3 Duration 1 hour Weighting 10% Sub-topics Identify the challenges of the Business environments: Macro Environment RELATED CONCEPTS/ Political, economic, social, technological, legal, environmental. TERMS/VOCABULARY PRIOR-KNOWLEDGE/ BACKGROUND KNOWLEDGE Grade 10: Macro environment Political, economic, social, technological, legal, environmental Grade 11: Macro environment components RESOURCES  2019 Examination guidelines  Approved text books  2021 ATP  Newspaper articles  Internet  Magazines ERRORS/MISCONCEPTIONS/PROBLEM AREAS  Learners fail to classify and lack the background of the components and challenges of Macro environments. METHODOLOGY  Narrative: Political, economic, social, technological, legal, environmental  Discussion (newspaper article: educator give newspaper articles to the learners to identify challenges affecting macro environment)  Question and Answer method (the teacher give learners questions to answer at the end of the lesson) ACTIVITIES  Case Study  Question and answer ASSESSMENT  Case study

Downloaded from hlayiso.com  Question and answer Challenges of the macro environment Change in income levels  Factors such as unemployment/high interest rate can leave consumers with less disposable income.  Reduction in consumer spending will result in lower profit for businesses. Political changes  A change in government can result in political instability and scare away potential investors.  A business that relies on imported/exported goods may be challenged by government’s attitude on duties and tariffs to be imposed. Contemporary Legislation  The government has established the National Credit Act and Consumer Protection Act to protect businesses and customers. Labour restrictions  The government has passed a number of laws which impose restrictions on businesses’ labour practices.  These restrictions pose a challenge to businesses that have to find the right candidate for the job.  These restrictions make it a challenge for business to employ suitable people locally and internationally. Micro lending  Micro lending is granting of small loans to people who cannot obtain credit from banks.  Micro-lending puts pressure on businesses since they want to support micro businesses, but they are a big risk as many fail and cannot repay debt.  Micro-lending puts pressure on businesses since they want to support micro businesses, but they are a big risk as many fail and cannot repay debt.

Downloaded from hlayiso.com Globalisation/international challenges  Globalisation refers to the exchange of products/services/capital and labour across boundaries/countries.  Local businesses are competing with international businesses for local consumers  Businesses should be aware of global networks and their effects.  The overseas migration of skilled labour can results in local skills shortage.  This means more competition for businesses that are already under pressure to compete locally.  Some international businesses dump their product lines in South Africa at the price lower than those at which local businesses can afford to sell them. Social values and demographics  People’s values influence some of their buying behaviour habits as they buy products that they identify with.  Attitudes towards saving and brand loyalty can impact on consumers’ habits. Socio economic issues  Businesses are faced with many challenges of poverty, unemployment, inadequate education, skills shortages, crime and HIV and Aids.  All these make running a successful business very difficult. Activity 3 3.1. State the challenge of the macro environment as represented in the statements below. 3.1.1. Heavy rains and thunderstorm forced some businesses in the area to open an hour later. 3.1.2. Thoko was prosecuted for employing a person under the age of 16. 3.1.3. Edwin wholesalers retrenched some employees due to high tariffs and exchange rates. 3.1.4. The rise in cost of raw material caused the business to relocate to another area. (8)

Downloaded from hlayiso.com ADAPTING TO CHALLENGES OF BUSINESS ENVIRONMENT LESSON PLAN 1 TOPIC: ADAPTING TO CHALLENGES OF THE BUSINESS ENVIRONMENTS Term 1 Week 3 Duration 1 hour Weighting 10% Sub-topics Adapting to challenges of the Business environments: Micro Environment RELATED CONCEPTS/ Vision , mission, Recruitment policies, induction programmes TERMS/VOCABULARY PRIOR-KNOWLEDGE/ BACKGROUND KNOWLEDGE Grade 10: Business environment’s components Grade 11: Influence on business environments : Challenges of the business environments RESOURCES  2019 Examination guidelines  Approved text books  2021 ATP ERRORS/MISCONCEPTIONS/PROBLEM AREAS  Identifying and adapting challenges of the Micro environments in a particular business as well as providing practical ways to overcome challenges. METHODOLOGY  Narrative (Recruitment policies, induction programmes) and adaptation to challenges of Micro environment  Group discussion (newspaper article: educator give newspaper articles to the learners to identify challenges dealing with internal matters of the business, and adapt to challenges of Micro environment)  Question and Answer method ( the teacher give learners questions to answer at the end of the lesson) ACTIVITIES  Worksheet  Case Study  Question and answer

Downloaded from hlayiso.com ASSESSMENT  Informal tests  Case study  Question and answer Guidelines on how to teach adaptation to challenges of business environments: Overview  For a business to be successful, it needs to be able to adapt to the challenges of the environment in which it operates.  Management needs to remain aware of changes and should adapt accordingly. Terminology Concept Meaning Recruitment Is the process where companies attract people/ candidates so that they can apply for certain positions in the company Induction Is to introduce new employee to the business and its related aspects How business can adapt to challenges of business environments Adapting to challenges in the Micro Environment  Management need to analyse the problem and take the necessary steps to rectify it. Example: how to deal with difficult employees.  The manager must look at the following: o Recruitment policies o Induction of new employees o Training of employees o Employment Contract

Downloaded from hlayiso.com Assessment: Activity 1 (Micro Environment) 1.1. Outline THREE components of micro environment. (3) 1.2. Read the scenario below and answer the question that follows: Nosihle Egg Farm (NEF) Nosihle owns a farm that is specialising in selling eggs. NEF is currently experiencing a decline in sales. Some workers are always late for work despite several warnings. 1.2.1. Quote TWO challenges faced by NEF from the scenario above (2) 1.2.2. Advise NEF on how to adapt on challenges mentioned in Question 1.2.1 above (4) Use the table below as a guide to answer questions Challenge 1.2.1 Adaptations 1.2.2 a) a) b) b) LESSON PLAN 2 TOPIC: ADAPTING TO CHALLENGES OFBUSINESS ENVIRONMENTS Term 1 Week 3 Duration 1 hour Weighting 10% Sub-topics Adapting to challenges of the Business environments: Market Environment RELATED CONCEPTS/ Intermediaries, Competitors, Trade unions, Regulator TERMS/VOCABULARY PRIOR-KNOWLEDGE/ BACKGROUND KNOWLEDGE Grade 10: Business environments components Grade 11: Influence on business environments : Challenges of the business environments

Downloaded from hlayiso.com RESOURCES  2019 Exam guidelines  Approved text books  2021 ATP ERRORS/MISCONCEPTIONS/PROBLEM AREAS •Identifying and adapting challenges of the Market environments in a particular business as well as providing practical ways to overcome challenges. METHODOLOGY •Narrative (Intermediaries, Competitors, Trade unions, Regulator ) and adaptation to challenges of Market environment •Group discussion (Scenario: educator give scenario to the learners to identify challenges dealing with matters affecting the Market environment , and adapt to challenges of Market environment) •Question and Answer method ( the teacher give learners questions to answer at the end of the lesson) ACTIVITIES  Worksheet  Question and answer ASSESSMENT  Classwork/ Homework  Question and answer Terminology Concept Meaning Intermediaries Are the businesses that are bridging the gap between the manufacture and the consumer Trade Unions Is an employee organisation controlled, run and paid for by its members Competitors Are the businesses that selling same or similar products or services Regulator Is a person or body that supervises a particular industry or business activity

Downloaded from hlayiso.com Adapting to challenges in the market environment  Businesses requires to thorough research information about: o Building relationship with suppliers, customers, intermediaries, unions, regulators o Dealing with competitors Activity 2 (Market Environment) 2.1. List FOUR components of the market environment (4) 2.2. Recommend ways in which business can adapt in the following challenges of the Market environment. Challenges of market environment Adaptations  Decline on customer base  Suppliers not delivering on time  Too many competitors within the vicinity LESSON PLAN 3 TOPIC: BUSINESS ENVIRONMENTS Term 1 Week 3 Duration 2 Hours Weighting 10% Sub-topics Adapting to challenges of the Business environments: Macro Environment RELATED CONCEPTS/ Lobbying; Networking; power relations; mergers; takeovers social TERMS/VOCABULARY responsibility; acquisition; alliances. PRIOR-KNOWLEDGE/ BACKGROUND KNOWLEDGE Grade 10: Business environments components Grade 11: Influence on business environments : Challenges of the business environments RESOURCES  2019 Exam guidelines  Approved text books  2021 ATP

Downloaded from hlayiso.com ERRORS/MISCONCEPTIONS/PROBLEM AREAS  Identifying and adapting challenges of the Macro environments in a particular business as well as providing practical ways/strategies to overcome challenges. METHODOLOGY Narrative (Lobbying; Networking; power relations; mergers; takeovers social responsibility; acquisition; alliances.) and adaptation to challenges of Macro environment • Group discussion (Scenario: educator give scenario to the learners to identify challenges dealing with external matters affecting the Macro environment , and adapt to challenges of Macro environment)  • Question and Answer method ( the teacher give learners questions to answer at the end of the lesson) ACTIVITIES  Worksheet  Case Study  Question and answer ASSESSMENT  Classwork/ Homework  Case study  Question and answer TERMINOLOGY CONCEPT MEANING  Organisational design Is a process to integrate the people, information and technology of an organisation so that it improves the probability of the business achieving its purpose  Lobbying Is trying to influence decisions made by officials in the government or members of regulatory agencies

Downloaded from hlayiso.com  Networking Is interacting with others to exchange ideas and information, to develop professional contacts and to give and get advice from other business people  Hedging Is where you try to invest your money in such a way that its value grows at a faster rate than inflation.  Strategic alliances An agreement between two or more firms to engage in an activity on a shared basis.  Merger When two businesses of similar sizes willingly combine to become one Adapting to challenges in the Macro Environment  Businesses can adapt to the macro environment by: o Designing strategic responses to the various challenges o Increasing the business market share and making the most of the strengths of the business through mergers, takeovers acquisition and alliances. o Ensuring that they do not negatively impact on the environment o Being socially responsible in all their operation and implementing social upliftment project in their immediate communities. o Lobbying legislator, regulators and supervisory bodies in order to have a positive influences on laws and policies that affect the business. o Hedging against inflation by investing extra capital that will grow in value faster than the rate of inflation. Example: mortgage bonds, shares etc. o Networking with other business owners and managers through making contact with them at networking groups. o Developing power relationship through:  Strategic alliance agreements with similar business on a common task in order to share skills and complement each other.  Persuasion of large/big investors whose reputation can assist business when negotiating deals with suppliers.  Company representative’s influence on customers and potential customers as they represent the company’s products services, policies, values etc.

Downloaded from hlayiso.com Activity 3 (Macro Environment) 3.1. Read the statement below and answer the questions that follow: Lobbying is done by various people or groups who have similar motives, beliefs or commercial position. 3.1.1. Define the term lobbying. (2) 3.2. Discuss three types of lobbying that business can use to adapt to the challenges of the business environments (9) 3.3. Describe ways in which business can form power relationships of the following: o Strategic alliance agreements (2) o Persuasion of large investors (2) o Company representative influences (2) 3.4. Suggest THREE ways of how merger could be used to solve various macro-economic challenge facing two businesses. (6) 3. THE IMPACT OF SOCIO-ECONOMIC ISSUES LESSON PLAN 1 CONTEMPORARY SOCIO ECONOMIC ISSUES- LESSON ONE TOPIC: CONTEMPORARY SOCIO ECONOMIC ISSUES Term 1 Week FOUR TO FIVE Duration 1HOUR Weighting 20% Sub-topics Meaning of the following contemporary socio economic issues RELATED CONCEPTS/ CHALLENGES OF MACRO-ENVIRONMENT(SOCIAL) TERMS/VOCABUL AY PRIOR-KNOWLEDGE/ BACKGROUND KNOWLEDGE Grade 10 concepts relating to contemporary socio-economic issues: Economic inequality, poverty, unemployment, strikes, economic crime, HIV/AIDS, violence, crime and gambling RESOURCES Textbook used at your school. PowerPoint slides

Downloaded from hlayiso.com Newspaper articles Internet Magazines Audio visual media ERRORS/MISCONCEPTIONS/PROBLEM AREAS Learners fail to adequately explain the different contemporary socio-economic issues. METHODOLOGY METHODOLOGY Explanation of different socio- economic issues Lecture/Narrative Discussion Questioning and answer ACTIVITIES Activity 1 from the learners’ guide – minimum of 3 three activities ASSESSMENT Written Classwork 1 CONTEMPORARY SOCIO-ECONOMIC ISSUES Meaning of contemporary socio-economic issues 1.1. Low income levels Meaning of low Income levels  South Africa has one of the greatest inequalities in income in the world.  This is due to the largest differences in salaries between high earnings and low earners. 1.2 Inflation Meaning of Inflation  Inflation refers to the general increase in the prices of all products in the country.  It leads to a decrease in the purchasing power of money.

Downloaded from hlayiso.com 1.3 Social, cultural and demographic issues Meaning of social, cultural and demographic issues  Social and cultural factors have an impact on the market environment because they shape the way people live/work/produce/consume etc.  Demographic factors are defined as the characteristics of the population of a country e.g. age distributions, the gender ratio and the racial composition of the country. 1.4 Economic crime Meaning of economic crime  Economic crime is also known as white collar crime, it includes the following criminal activities:  Fraud which refers to the unauthorised use of funds.  Money laundering which refers to hiding the source of money that was obtained illegally.  A key feature of economic crime is that money is stolen from a business through the use of intellectual skills and deception. 1.5 Ethical misconduct Meaning of ethical misconduct  These are socio-economic issues that occur inside the business that also present threats and challenges to businesses.  Ethical can be defined as acting in ways that are consistent with a person’s value.  Ethical misconduct can be defined as any behaviour by employees of the business that is not consistent with the values of the business. 1.6 Population growth Meaning of population growth  The word population refers to the number of people in a country.  A population experiences growth when the number of people are born in a particular year exceeds the number of people who dies during the same year.  It is a percentage change in the population resulting from births, deaths and migration.

Downloaded from hlayiso.com 1.7 Illiteracy Meaning of illiteracy  Illiteracy refers to a person who cannot read or write.  Many illiterate people cannot find work as most jobs require some reading and writing skills. 1.8 Lack of skills Meaning of lack of skills  South Africa is currently experiencing severe skills shortages in some fields such as education, medicine, engineering and the finance industry. 1.9 Unavailability of natural resources Meaning of unavailability of resources  Some natural resources such as oil/coal/ water/gold are scarce.  The above mentioned natural resources may be used up if they are not monitored. 1.10 Inefficiency in the use of resources Meaning of inefficiency in the use of resources  Inefficient use of resources implies that resources are being wasted.  The wasting leads to further depletion of the natural environment and threatens the future supply of natural resources.  More resources are used as the population grows. 1.11 Dumping Meaning of dumping  It is when goods enter South Africa from other countries at a price that is cheaper than the normal value of the goods because more was produced than what that country can use.

Downloaded from hlayiso.com  When companies in a developed world send goods that they have been unable to sell in their own countries, to countries in a developing world where they are sold below the normal asking price.  Dumped products are usually cheaper than South African products. 1.12 Strikes Meaning of strikes  A strike can be defined as a collective, organised stopping of work by employees to force their employers to accept their demands.  Strikes are usually the result of a labour dispute and it takes place when employees refuse to work.  The most reasons why employees usually strike include wages, working hours and working conditions. 1.13 Piracy Meaning of piracy  Piracy is the unauthorised use/reproduction of another person’s original work.  Products that are associated with piracy are computer software/DVD/CDs etc.  Many people download music from the internet without being aware that they are infringing someone else’s intellectual property right. Activity 1 1.1 Define the following socio economic issues 1.1.1 Piracy 1.1.2 Ethical misconduct 1.1.3 Strikes 1.1.4 Go-slows 1.1.5 Lockout 1.1.6 Poverty 1.1.7 Changes in income level 1.1.8 Lack of skills (16)

Downloaded from hlayiso.com LESSON PLAN CONTEMPORARY SOCIO ECONOMIC ISSUES- LESSON TWO TOPIC: CONTEMPORARY SOCIO ECONOMIC ISSUES Term 1 Week FOUR TO FIVE Duration 1 HOUR Weighting 20% Sub-topics  IMPACT OF LOW INCOME LEVELS, INFLATION, SOCIAL, CULTURAL AND DEMOGRAPHIC ISSUES ON BUSINESS OPERATIONS AND PRODUCTIVITY RELATED CHALLENGES OF MACRO-ENVIRONMENT (SOCIAL) CONCEPTS/ UNDERSTANDING OF LOW INCOME LEVELS, INFLATION, SOCIAL, TERMS/VOCABULAR CULTURAL AND DEMOGRAPHIC ISSUES Y PRIOR-KNOWLEDGE/ BACKGROUND KNOWLEDGE Discussion of the different socio economic discussed in the previous lesson. RESOURCES Textbook used at your school. PowerPoint slides Newspaper articles Internet Magazines Audio visual media ERRORS/MISCONCEPTIONS/PROBLEM AREAS METHODOLOGY Discussion of the impact of the above socio-economic issues. Group work learners work in group to explain the negative impact of the above socio-economic issues Question and answer ACTIVITIES Activity 2 from the learners’ guide – minimum of 3 lessons per week ASSESSMENT Written Classwork Homework

Downloaded from hlayiso.com Paragraph Writing Formal Assignment. Impact of low income levels on businesses  Leads to a decrease in the demand for goods and services resulting to a fall in turnover and lower profits for businesses.  People who earn low salaries and wages may become disheartened this will influence productivity in a negative way.  Consumers shift to cheaper brands of certain products.  Poverty can lead to crimes such as shoplifting and robberies  Businesses will have fewer profits and will not have money to expand.  Income level affects the morale of the workforce and could lead to lower productivity which impacts on the business turnover. Impact of inflation on businesses  Inflation increases the costs of raw materials and other inputs.  This leads to optimum productivity whereby businesses has to produce the maximum possible output using the least possible input.  It decreases consumer spending resulting to decreased sales and profitability.  Employees may be retrenched which increases unemployment and decreases buying power even further. Impact of social, cultural and demographic issues on businesses  Different groups of people with different cultures will behave differently as consumers, which will affect the business marketing strategy and sales.  New fashion and cultural trends create different kinds of consumers which may result in the reduction of sales for existing products.  Some businesses may not keep abreast with current trends and they may lose their market share. Impact of economic crime on businesses  Loss of income if the money was stolen from a business  Loss of jobs if a business closes down.

Downloaded from hlayiso.com  Businesses lose investors.  Leads to a decrease in investors’ confidence resulting poor economic and business growth. Activity 2 2.1 Explain the impact of the following socio-economic issues on businesses. 2.1.1 Low income level 2.1.2 Inflation 2.1.3 Social, cultural and demographic issues 2.1.4 Economic crime (8) LESSON PLAN CONTEMPORARY SOCIO ECONOMIC ISSUES- LESSON THREE TOPIC: CONTEMPORARY SOCIO-ECONOMIC ISSUES Term 1 Week FOUR TO FIVE Duration 1 HOUR Weighting 20% Sub-topics Impact of socio-economic issues on business operations and productivity (ethical misconduct, population growth, illiteracy and lack of skills and unavailability of resources) RELATED Challenges of macro-environment (social) CONCEPTS/ Understanding of ethical misconduct, population growth, illiteracy and lack of TERMS/VOCABULA skills and unavailability of resources RY PRIOR-KNOWLEDGE/ BACKGROUND KNOWLEDGE Discussion of the different socio economic discussed in the previous lesson. RESOURCES Textbook used at your school. PowerPoint slides Newspaper articles Internet Magazines Audio visual media

Downloaded from hlayiso.com ERRORS/MISCONCEPTIONS/PROBLEM AREAS Learners fail to look at how ethical misconduct, illiteracy, lack of skills and unavailability of natural impact on businesses. Misconceptualisation of ethical misconduct. METHODOLOGY Discussion of the impact of the above socio-economic issues. Group work learners work in group to explain the negative impact of the above socio-economic issues Question and answer ACTIVITIES Activity 3 from the learners’ guide ASSESSMENT Written Classwork Paragraph Writing Informal short tests Essay writing Formal Assignment. Impact of ethical misconduct on businesses  Employees who have been victims of sexual harassment may experience a lack of concentration/anxiousness/productivity.  Corruption and mismanagement of funds will lead to a loss of income.  Corruption undermines businesses and negatively influences investment.  Mismanagement of funds can cost a business to lose a large amount of money through direct fraud and theft.  Business owners involved will face criminal charges.  There is a high staff turnover due to people leaving because they were sexually harassed.  It may result to bad publicity and loss of customers/potential investors. Impact of population growth on businesses  Excessive growth increases unemployment and crime.  The municipal and health services may be expensive resulting in the consumer having less money to spend on other products.

Downloaded from hlayiso.com  More land will be used to build houses which mean a decrease in agricultural land and a decrease in basic food supply.  Consumers will have less income and business will have a decrease in sales Impact of illiteracy on businesses  Business sometimes needs to employ people even though they do not have the correct skills.  Training of these employees can be very costly and the business suffers a financial loss.  Employees without the correct skills can also be the cause of accidents in the workplace and this could impact on the image of the business.  Difficult to market products to people who cannot read or write. Impact of lack of skills on businesses  Businesses cannot find candidates with adequate skills and experience.  Businesses end up appointing a candidate who lacks certain skills resulting in poor products and services.  Training employees is expensive and productivity will be affected as it takes time for newly trained employees to learn his/her new jobs.  The cost of labour becomes expensive as some businesses recruit candidates from abroad. Impact of unavailability of resources on businesses  The unavailability of coal has led in part to a shortage of electricity in South Africa.  Many businesses lose millions of rands because of load shading and power failure.  The lack of transport due to the scarcity of oil which is used to manufacture fuel may affect businesses.  When the supply of natural resources is threatened it may have negative impact on the operation of businesses and hampers the production processes. Activity 3 3.1 Explain the impact of the following socio economic issues on businesses 3.1.1 Ethical misconduct 3.1.2 Population growth

Downloaded from hlayiso.com 3.1.3 Illiteracy and lack of skills 3.1.4 Unavailability of natural resources (8) LESSON PLAN CONTEMPORARY SOCIO ECONOMIC ISSUES- LESSON FOUR TOPIC: CONTEMPORARY SOCIO ECONOMIC ISSUES Term 1 Week FOUR TO FIVE Duration 1 HOUR Weighting 20% Sub-topics Impact of socio-economic issues on business operations and productivity (inefficiency in the use of resources, dumping, strikes, piracy) RELATED Challenges of macro-environment (social) CONCEPTS/ Understanding of inefficiency in the use of resources, dumping, strikes, piracy TERMS/VOCABULA RY PRIOR-KNOWLEDGE/ BACKGROUND KNOWLEDGE  Impact of socio economic issues on the business. RESOURCES Textbook used at your school. PowerPoint slides Newspaper articles Internet Magazines ERRORS/MISCONCEPTIONS/PROBLEM AREAS  Learners apply dumping in a wrong context. They define dumping as dumping waste while they are expected to explain dumping where developed countries dump their products to under developed countries.  Learners also confuse illiteracy and lack of skills Learners cannot identify the difference between strikes, go-slows and lockouts

Downloaded from hlayiso.com METHODOLOGY Discussion of the impact of the above socio-economic issues. Group work learners work in group to explain the negative impact of the above socio-economic issues Question and answer ACTIVITIES Activity 4 from the learners’ guide – minimum of 3 activities per week ASSESSMENT Written Classwork Homework Paragraph Writing Source Analysis Informal short tests Essay writing Formal Assignment. Impact of inefficiency in the use of resources on businesses  Businesses cannot continue with their operations if natural resources are depleted.  Loss of productivity if business operations come to a halt due to unavailability of natural resources. Impact of dumping on businesses  Loss of profits as some local producers cannot compete with cheaper prices.  Businesses may lose revenue and be forced to shut down their operations.  Can lead to a decrease in local production and loss of jobs.  Local businesses are unable to produce the same products at an equal or lower price. Impact of strikes on businesses  Strikes scares off potential investors.  Businesses may be forced to close down especially those located in townships.  May result in loss of production as employees stay absent from work during strikes.  Many businesses suffer losses as a result of damage to property.

Downloaded from hlayiso.com  They can lead to violence/assaults/looting/destruction of property and intimidation of workers who do not strike.  Employees can lose their pays for all the days that they strike.  Economy can be jeopardised since production is lost.  Expense of increased salaries and wages is often passed on to the consumer, which causes inflation.  Businesses loose income because productivity is low. Impact of piracy on businesses  It can undermine the music/movie industry as they lose money.  Drives up the prices of products in order to compensate for the loss in sales.  Leads to job losses in the industry  The music industry feel reluctant to develop new talents as the element of risk is too high.  May cause damage to the value of the businesses.  The businesses loses out on sales and income which in turn threatens industry  The businesses loses out on productivity and profits. Activity 4.1 4.1 Explain the impact of the following socio-economic issues on businesses 4.1.1 Inefficiency in the use of resources 4.1.2 Dumping 4.1. Strikes and go-slows 4.1.4 Piracy (16) Activity 4.2 Read the scenario below and answer the questions that follow. South Africans love their sports. When there is a big sporting event, the fans come out in support of their team. When this happens, the counterfeit sports shirts appear at intersection across the country, illegally bearing licensed trademarks.

Downloaded from hlayiso.com 4.2.1 Suggest ways that people could be discouraged from making, selling or buying counterfeit goods (6) LESSON PLAN CONTEMPORARY SOCIO ECONOMIC ISSUES- LESSON FIVE TOPIC: CONTEMPORARY SOCIO ECONOMIC ISSUES Term 1 Week FOUR TO FIVE Duration 1 HOUR Weighting 20% Sub-topics  POSSIBLE SOLUTIONS/CONTRIBUTIONS TO DEAL WITH THE SOCIO ECONOMIC ISSUES RELATED CHALLENGES OF MACRO-ENVIRONMENT (SOCIAL) CONCEPTS/ Understanding of the impact of the socio-economic issues discusses in TERMS/VOCABULA previous lessons. RY PRIOR-KNOWLEDGE/ BACKGROUND KNOWLEDGE Impact of socio economic issues on businesses. RESOURCES Textbook used at your school. PowerPoint slides Newspaper articles Internet ERRORS/MISCONCEPTIONS/PROBLEM AREAS METHODOLOGY Discussion of solutions to socio-economic issues Learners work in groups to provide suitable solutions to socio-economic issues Questioning and answer ACTIVITIES Activity 5 from the learners’ guide – minimum of 3 activities ASSESSMENT Written Classwork Homework Paragraph Writing

Downloaded from hlayiso.com Essay writing Solutions to socio-economic problems  In times of inflation, business try to accommodate low-income consumers by means of subsidising their purchases in the hope to keep their clients.  Businesses try to increase their productivity in order to stimulate economic growth.  Business get involved in social responsibility programs to find ways to alleviate poverty.  The best way to prevent economic crime is to have good internal control measures and explain the code of conduct to employees.  Proper screening of employees who deal with highly confidential information might help to prevent the problem of identity theft.  Training employees effectively so that they can be promoted and earn higher salaries.  Implementing policies and regulations about behaviour in the workplace, including sexual harassment and discrimination.  Recycling within the business and educating staff and the community about recycling.  Using resources carefully and efficiently.  Employing local staff 2 Possible solutions to piracy/ Ways in which businesses can deal with piracy Patent  A patent prevents other businesses/people not to produce and sell the same product/specific service.  Businesses can take out a patent for new inventions and include a sample of their invention with application.  They must register a patent with the patents office in South Africa.  The invention must comply with Patent Act No. 57 of 1978.  They can bring legal proceedings against anyone who uses the invention.

Downloaded from hlayiso.com Trademarks  Businesses can trademarks to identify themselves and their products.  They must register their trademarks with the register of trademarks at the companies and intellectual property registration.  A registered trademark is protected forever provided it is renewed every ten years and a renewal fee is paid.  Claim damages from someone who infringes the trade mark. Copyright  Businesses can sue someone who infringes the copyright.  They can also sue someone who sells or distributes works that he/she knew were infringements of copyright.  They can take legal action against people who copy their products. Activity 5 5.1 Choose the term that best matches the following statements . Write only the word(s) next to the question number. Patent, music council, legislations, trademark, slogan, copyright (8) 5.1.1 The… is used to protect novels, songs, movies and software. 5.1.2 Thoko used… in the logo to distinguish her product. 5.1.3 Thoko also used her surname as a… for her brand 5.1.4 Mabuza went to government authority to apply for a …for his innovation. (8) 5.2 Suggest ways in which businesses can deal with the following socio-economic issues 5.2.1 HIV (4) 5.2.2 Poverty (4)

Downloaded from hlayiso.com LESSON PLAN 1 CONTEMPORARY SOCIO ECONOMIC ISSUES- LESSON SIX TOPIC: CONTEMPORARY SOCIO ECONOMIC ISSUES Term 1 Week FOUR TO FIVE Duration 2 HOURS Weighting 20% Sub-topics PURPOSE OF THE LRA ROLES OF TRADE UNIONS FUNCTIONS OF TRADE UNIONS RELATED CONCEPTS/ COMPONENTS OF THE MARKET ENVIRONMENT TERMS/VOCABULARY PRIOR-KNOWLEDGE/ BACKGROUND KNOWLEDGE Trade unions were covered in the Grade 9 EMS RESOURCES Textbook used at your school. PowerPoint slides Newspaper articles Internet Magazines Audio visual media ERRORS/MISCONCEPTIONS/PROBLEM AREAS Learners could not adequately provide the purposes of LRA due to lack of understanding. METHODOLOGY Discussion Role play Group work/Cooperative learning Questioning and answer ACTIVITIES Activity 6 and 7 from the learners’ guide – minimum of 3 activities ASSESSMENT Written Classwork Homework Paragraph Writing Source Analysis

Downloaded from hlayiso.com 3 Meaning of industrial relations  Industrial relations refers to the relationship between the employer and employees.  It influences the way in which businesses are guided by the Labour Relations Act. 3.1 Types of industrial actions Strikes  A strike is when employees stop working completely.  Employees do not get paid for the days spent on strikes.  Strikes represent the final stage of dispute/disagreement between management and employees.  The purpose of a strike is to force employers to agree to the demands of the strikers. Go-slows  Go slow is a collective industrial action taken by workers in protest against an employer.  Workers work slowly as possible or reduce production output.  Employees still have to be paid as they are doing their work whereas they do not get paid when they go on strike. Lockouts  A lockout occurs when an employer locks employees out of a workplace.  Employers often lock employees out during a strike to ensure the safety of their premises, equipment and working conditions.  A lock out is legal if it complies with the requirements of the Labour Relations Act. 4 Purpose of the Labour Relations Act  Provides a framework where the employees, trade unions and employers work together to discuss matters relating to employment, e.g. wages, conditions of employment.  Promotes orderly negotiations and employee participation decision making in the workplace.  Promotes resolution of labour disputes.  Promotes fair employment practices.  Outlines the relationship between employees and employers.

Downloaded from hlayiso.com  Provides simple procedures for the registration of trade unions and employers' organizations.  Regulates the rights of trade unions and facilitates collective bargaining.  Regulates the effectiveness of bargaining councils and statutory councils.  Establishes workplace forums to promote the interest of all employees in the workplace whether they belong to the trade union or not.  Allows workplace forums where employees may participate in decision making.  Establishes the Commission for Conciliation, Mediation and Arbitration (CCMA) to resolve labour disputes through statutory conciliation, mediation and arbitration.  Endorses the right to strike against retrenchments, and facilitates labour disputes.  Clarifies the transfer of contracts of employment procedures.  Establishes Labour Courts and Labour Appeal Courts to deal with labour issues. 5 Trade unions 5.1 Meaning of trade unions  A trade union is an organisation that protects and lobbies for the rights of workers and represent their interest in negotiations with employers.  It is a group of employees who associate together in a particular industry such as mining/steelworks/etc. with the purpose of protecting the rights of their members. 5.2 Reasons for the establishment of trade unions  Engaging in industrial action such as protests and strikes.  Taking a political action to influence the government strategy.  Establishing minimum economic and legal conditions.  Providing protection for their members.  Engaging in collective bargaining for better terms and conditions.  Assisting workers who have grievances such as disciplinary action/victimization.  Negotiating with employers for decent working conditions/remuneration benefits in order to improve the standard of living.  Negotiating recognition of the union and shop stewards by the employer.  Protecting workers against unfair labour practices and dismissal.

Downloaded from hlayiso.com  Take legal action on behalf of members when necessary.  Educating shop stewards and other members’ on how to carry out their tasks in the union 5..3 Roles of trade unions  Serves as mechanism through which employees have a collective voice in the workplace.  Unions communicate to the company’s management the members’ grievances such as unfair dismissal, low wages and conditions of services.  They ensure that the employers include employees in the decision making process.  They ensure that employees are treated fairly and respected.  Unions are involved with social dialogue regarding poverty alleviation, job creation and wealth distribution. 5.4 Functions of trade unions  Improves conditions of employment.  Ensures that all employees are treated equally in the workplace  Representing the interest of general society and minority groups through media and negotiations.  Influencing government decisions.  Representing employees corporately and individually.  Improving material benefits of their members.  Establishing minimum economic and legal conditions/influencing economic policy and law.  Playing a role as moral institutions that will uplift the weak and oppressed and give them the dignity and justice they deserve.  Protecting workers from unfair labour practices and unfair dismissal.  Take legal action on behalf of members when necessary. Activity 6 6.1 Read the scenario below and answer the questions that follow Edwin Waiters (EW) Edwin Waiters is selling with fast food. Due to the impact of Covid-19, three employees ware unfairly dismissed from work. The other ten employees decided to embark on a strike. The dismissed employees reported the matter to Commission, Conciliation, Mediation and Arbitration (CCMA).

Downloaded from hlayiso.com 6.1.1 Identify the Act applicable in the scenario. Motivate your answer by quoting from the scenario (3) 6.1.2 Explain the purpose of the Act identified in QUESTION6.1.1 (4) 6.2 Discuss the functions of trade unions (4) Activity 7 Draw the table below in your answer book. Choose any FOUR socio-economic issues and list how each issue affects businesses and productivity. Also provide possible solutions and contributions in addressing these issues Socio-economic issue Effect on business and Possible solutions and productivity contributions Eg. Lack of skills Decrease in productivity Provide skills training in the workplace. (20) 4. AVENUES OF ACQUIRING BUSINESSES LESSON PLAN 1 TOPIC: BUSINESS VENTURES Term 1 Week 9 Duration 1 day Weighting 10% Sub-topics  Avenues of acquiring businesses (e.g. franchising, outsourcing, leasing)  Advantages and disadvantages as well as contractual implications (e.g. royalties, legalities) RELATED CONCEPTS/  Entrepreneur TERMS/VOCABULARY PRIOR-KNOWLEDGE/ BACKGROUND KNOWLEDGE  Grade 10 knowledge on different forms of ownership  Starting a business venture RESOURCES  2019 Business Studies Grade 11 Examination Guideline  2020 National Revised Teaching Plan Grade 11 –Term 1

Downloaded from hlayiso.com  paper 2 exemplars  Approved textbooks ERRORS/MISCONCEPTIONS/PROBLEM AREAS  Learners are unable to provide reasons why an entrepreneur should purchase an existing business.  Learners cannot explain the advantages, disadvantages and contractual obligations of franchising, leasing and outsourcing. METHODOLOGY  Questions and answer  Group discussion  Direct instruction/ Narrative ACTIVITIES  Introduce a lesson by explaining to the learners that there are other ways of acquiring businesses rather than starting your own business.  The teacher groups the learners and ask them to brainstorm why would you want to buy an existing business idea. ASSESSMENT  Baseline Assessment  Classwork (scenarios)  Homework (scenarios) OVERVIEW  Reasons why entrepreneur may decide to purchase an existing business.  Advantages , disadvantages and contractual implications of the following business avenues: o Franchising o Outsourcing o Leasing  The educator groups the learners and presents a scenario to learners on business acquisition.  Research on the viability and benefits of franchising, outsourcing and leasing

Downloaded from hlayiso.com NOTES:  A clear distinction must be made between all concepts related to avenues of acquiring a business as indicated in the examination guideline 2019, page 22. 1. The reasons why entrepreneurs may decide to purchase an existing business  The business is established  The market research has already been done  An established customer based exists  It is easier to secure finance  Income is guaranteed from day one  It is an established brand that you are buying Activity 1 1. Outline the reasons why entrepreneurs may decide to purchase an existing business. (8) LESSON PLAN 2 TOPIC: BUSINESS VENTURES Term 1 Week 9 Duration 1 day Weighting 10% Sub-topics  Avenues of acquiring businesses (e.g. franchising, outsourcing, leasing)  Advantages, disadvantages as well as contractual implications of a franchise RELATED CONCEPTS/  Franchise TERMS/VOCABULARY  Franchisor  franchisee  Royalties PRIOR-KNOWLEDGE/ BACKGROUND KNOWLEDGE  Grade 10 knowledge on different forms of ownership  Starting a business venture RESOURCES  2019 Business Studies Grade 11 Examination Guideline

Downloaded from hlayiso.com  2020 National Revised Teaching Plan Grade 11 –Term 1  Paper 2 exemplars  Approved textbooks  Leaflets, pictures, videos and newspapers ERRORS/MISCONCEPTIONS/PROBLEM AREAS  Learners cannot explain the advantages, disadvantages and contractual obligations of franchising. METHODOLOGY  Questions and answer  Group discussion  Direct instruction/ Narrative ACTIVITIES  Present pictures, leaflets, newspapers and video tapes) of a franchise shop or a dealer such as Kentucky Fried Chicken, Steers, McDonald, Pick n Pay, Shoprite Checkers etc. The teacher unpacks on acquisition of business ventures such as Franchise and elaborate on the advantages and disadvantages.  The learners brainstorm and discuss the scenario presented to them by the teacher. The learners link up the advantages and disadvantages to the avenues of acquisition that they have been introduced to. ASSESSMENT  Baseline Assessment  Classwork (scenarios)  Homework (scenarios) DAY 2: NOTES Advantages and disadvantages of franchising Positives/Advantages  Forms of franchising that are not available to the public are often available to franchises.  Purchasing a franchise could be cheaper than starting your own business.  A business is based on a proven idea and the product/ service are tried and tested.  Reduced long term financial risk.

Downloaded from hlayiso.com  Businesses are able to use a recognised brand name and registered trademark, which helps with advertising and marketing.  The systems/ operations/ goods and services are well established.  A franchisor obtains support from the franchisor, which often includes training and/ business advice/ marketing/ legal support.  There is often access to group support from other franchisee and a network of communication and legal advice.  Established suppliers give bulk discounts as they form part of a larger group.  The marketing and advertising costs are shared so they are often lower than for a non - franchised business.  Management advice is often provided, so it is not necessary to be a business expert Negatives/Disadvantages  Acquiring a franchise can be an expensive initial layout  There are often restrictions in the in the agreement in terms of how you can run the business.  Many creative entrepreneurs feel limited as to how much they can grow/ expand their ideas.  The brand could get a bad reputation through other franchisees.  A large portion of profits is paid in royalties, and often the franchisors do not deliver on their promises.  It is often difficult to sell a franchise/ terminate a contract. Contractual obligations of franchising  The policies that govern the product or service.  The training of staff members.  The royalties or profits owed and method and dates of payment.  The form of ownership that the franchise will operate under.  Details of operation that need to be agreed upon. Activity 3 3. Discuss advantages and disadvantages of the following avenues of acquiring a business: 3.1 Leasing (4) 3.2 Outsourcing (4)

Downloaded from hlayiso.com Activity 4 4. Read the scenario below and answer the questions that follow: BIG CHICKEN (BC) Big Chicken (BC) is available at different cities in the country. Mr Naidoo, the founder of BC allows new entrepreneurs to start their own businesses using his business name and trademark at a fee. 4.1 Identify the type of business avenue described in the scenario above. Motivate your answer by quoting from the scenario. (3) Use the table below as a guide to answer QUESTION 4.1 Identification of business avenue Motivation 4.2 Discuss the advantages of the type of business avenue identified in QUESTION 4.1 (4) 4.3 Advise Mr Naidoo on the contractual implications of business avenue mentioned in QUESTION 4.1 (4) LESSON PLAN 3 TOPIC: BUSINESS VENTURES Term 1 Week 9 Duration 1 day Weighting 10% Sub-topics  Avenues of acquiring businesses (e.g. outsourcing, leasing)  Advantages, disadvantages as well as contractual implications of a leasing and outsourcing RELATED CONCEPTS/  Lease TERMS/VOCABULARY  Lessor  Lessee  Vendor  Outsourcing PRIOR-KNOWLEDGE/ BACKGROUND KNOWLEDGE  Grade 10 knowledge on different forms of ownership

Downloaded from hlayiso.com  Starting a business venture RESOURCES  2019 Business Studies Grade 11 Examination Guideline  2020 National Revised Teaching Plan Grade 11 –Term 1  Paper 2 exemplars  Approved textbooks ERRORS/MISCONCEPTIONS/PROBLEM AREAS Learners cannot explain the advantages, disadvantages and contractual obligations of leasing and outsourcing METHODOLOGY  Questions and answer  Group discussion  Direct instruction/ Narrative ACTIVITIES  Make a scenario on leasing and ask how will these benefit the business e.g. a school that has leased the photocopying machine.  The learners can now present answers as to what will be advantages of a lease. ASSESSMENT  Baseline Assessment  Classwork (scenarios)  Homework (scenarios) DAY 3: NOTES Advantages and disadvantages of outsourcing Positives/ Advantages  A company is able to reduce costs as outsourcing can lead to a decrease in staff, remuneration, control and operating costs.  The business can focus on its vision/ goals and to apply its staff more effectively in its core business.  Improved access to skilled people as the outsourced work will be done by highly skilled people without the company having to employ them.  A business has access to resources and equipment for a specific function.  Fixed cost and overhead costs are lower for the business.

Downloaded from hlayiso.com  The production team is often shortened and quality is often improved because specialists are performing the function for the business. Negatives/ disadvantages  The loss of management control over the task may affect the quality/ time.  There may be a lack of personal care/ quality as the business is not personally involved in the execution of the function.  There are often hidden costs in outsourcing.  The business relies on the vendor to produce the goods/ services, and non - delivery be a supplier could lead to loss of an unsatisfied client/ financial loss/ frustration.  Confidential issues could be at risk if the information is given to another company who performs the function that is outsourced. Positives and negatives of leasing Positives/ Advantages  There is no large financial outlay as the cost is spread over a number of months/ years.  The lessor normally covers the maintenance/ replaces any damaged parts or equipment.  The assets can be returned to the lessor when it is no longer needed  There are tax advantages as rental payment are calculated as operating costs and therefore tax deductible. Disadvantages/ negatives  The lessee does not own the asset  The lessor has control over the financial obligation of the lessee.  Some leases require the lessee to maintain and repair the asset  A large amount of money is spent on an asset every month, the total of which is a lot more than what the asset is worth. Contractual obligations of leasing and outsourcing Outsourcing  Align the vision and goals of both companies  Measure the work that is being delivered.  Build in incentives and penalties.

Downloaded from hlayiso.com  Ensure accountability and transparency.  Negotiate pricing carefully Leasing  Names of parties  Duration of the agreement  Conditions of renewal  Any specific conditions for defaults  Detail of insurance, maintenance and restrictive use, up – front payment and instalments  Details of the costs  Teacher should expose learners to the trends that emanated from the COVID 19 pandemic. Example, some schools were provided with mobile toilets, cleaned by appointed service providers.  Some businesses may have outsourced some of the activities due to high absenteeism resulting from the pandemic. Activity 3 3 Name the business avenues applicable in EACH of the statements below: 3.1. Is any task, job or process that could be performed by the employees of a business, but instead it is contracted to a third party. (2) 3.2. Is an agreement that gives a business the right to use an asset owned by another business for a specified period of time in return for regular payments. (2) 5. PROFESSIONALISM AND ETHICS LESSON PLAN 1 TOPIC: ETHICS AND PROFESSIONALISM Term 2 Week 5 Duration 1 hour Weighting 9% Sub-topics  Terms and definitions  Difference between professionalism and ethics RELATED Moral compass, Integrity, Values, Confidentiality CONCEPTS/ Transparency, Impartial, Discrimination, Governance. TERMS/VOCABULAR

Downloaded from hlayiso.com PRIOR-KNOWLEDGE/ BACKGROUND KNOWLEDGE Grade10: Self-management(time management) Development of professional image Self-knowledge, self-confidence, stress management, adaptability. RESOURCES 2021 ATP, 2019 exam guideline Prescribed textbooks 2020 DOE revision document ERRORS/MISCONCEPTIONS/PROBLEM AREAS Learners confuse the meaning of ethical behavior with professional behavior METHODOLOGY  Video clip (Cartoons) on ethics and professionalism and learners have to identify what is happening on the cartoons, based on right or wrong in the business  Narrative identifying and explaining of concepts (Moral compass, Integrity, Values, Confidentiality, Transparency, Impartial, Discrimination, Governance.)  Question and Answer method ( the teacher give learners questions to answer at the end of the lesson) ACTIVITIES Scenarios ASSESSMENT Informal: Class activity GUIDELINES TO THE TEACHER ON HOW TO TEACH: ethics and professionalism Professionalism and ethics Learners must be able to:  Define ethical and professional behaviour  Differentiate/Distinguish/Tabulate the differences between professionalism and ethics  Outline/Mention/Explain the principles of professionalism and ethics

Downloaded from hlayiso.com  Briefly explain the following theories of ethics that are applicable to the workplace: o Consequential theory o The common good approach o The rights approach  Differentiate/Distinguish between good and bad decisions and give practical example of each.  Suggest/Recommend ways in which professional, responsible, ethical and effective business practice should be conducted, e.g. payment of fair wages, providing quality goods and services, not starting a business venture at someone else's expense, etc.  Give examples of ethical business practices  Evaluate a code of ethics for any business and make recommendations for improvements.  Discuss different perspectives on ethics 1. Professionalism and ethics 1.1 Definition of ethical and professional behaviour 1.1.1 Ethics  Moral principles that govern the behaviour of a person or a group.  Ethics defines how individuals/professionals and businesses choose to interact with one another.  It involves making sound business decisions that do not have a negative effect on other people.  Focuses on developing moral compass that can be used in decision making.  These decisions entail identifying ways of achieving the objectives of the business, while also doing what is right and good for other people. 1.1.2 Professionalism  A way in which people conduct themselves in the workplace, maintaining high standards and showing respect to all.  The competence or skill expected of a professional person.  It involves taking pride in your actions and never compromising standards.  It is about being focussed on what you do and being committed to a certain standard performance

Downloaded from hlayiso.com 1.2 The differences between professionalism and ethics PROFESSIONALISM ETHICS  Set of standards of expected  Conforms to a set of values that is behavior. morally acceptable.  Forms part of a code of conduct to guide  Applying a code of conduct set by a employees to act professionally. profession or business.  Focuses on developing a moral compass  Focuses on upholding the reputation of to use in decision making. a business/ profession.  Includes guidelines on employees'  Involves following the principles of appearance/ communication/attitude right or wrong in business responsibility etc. activities/practices/dealings.  Used for the good of the  Acceptable to society/ community employees/individuals.  Apply a code of conduct set by the  Forms part of the employees' code of profession or business. conduct. 1.3.The principles of professionalism and ethics 1.3.1Principles of professionalism  Employees should respect themselves and the rights of others.  Responding quickly to the request of customers  Caring about the quality of work before submission.  Communicate with clarity and honesty.  Meeting deadlines by completing assignments before the due date.  Using resources responsibility with due regard for the environment.  Respecting the image of the business/your profession, e.g. adhere to the dress code of the business/profession.  Respecting diversity and differences and demonstrate cultural sensitivity.  Acting with integrity/honesty/reliability, e.g. keep to working hours even if no other workers are around/noting using the business resources for personal gain.  Being committed to quality and apply skills and knowledge to the benefit of the business/society at large.

Downloaded from hlayiso.com  Adhering to confidentiality measures by not disclosing sensitive information about customers/business.  Remaining objective, act fairly and justly to all without being biased or showing favouritism  Continually improve/develop skills and knowledge, e.g. attending refresher courses and seminars.  Sharing knowledge by investing time and expertise with junior staff members, e.g. uplifting/empowering others.  Offering and accept appropriate incentives, goods and services in business transaction. 1.3.2 Principles of ethics  Being objective and impartial.  Transparency and full disclosure.  Confidentiality  Avoiding conflict of interest.  Being committed and responsible.  Initiating CSI projects for communities/Social responsibility  Looking after the environment  Abiding by international laws Activity 1 1.1 Read the scenario below and answer the questions that follow. ELECTRICAL APPLIANCES STORE (EAS) The employees of Electrical Appliances Store (EAS) perform their tasks according to the acceptable business norm times stipulated in their employment contract. They ensure that the quality of their work is of a good standard before submission. They also continually improve their skills and knowledge about work. 1.1.1Quote THREE principles of professionalism displayed by EAS employees. (3) 1.1.2 Advise the employees of EAS on the other principles of professionalism (8) 1.2. Distinguish the differences between professionalism and ethics. (8)

Downloaded from hlayiso.com TOPIC : ETHICS AND PROFESSIONALISM Term 2 Week 5 Duration 1 hour Weighting 9% Sub-topics  Theories and principles of ethics and professionalism  Ways in which professionalism, responsible, ethical and effective business practice should be conducted RELATED CONCEPTS/ Beliefs, integrity, moral principles TERMS/VOCABULARY PRIOR-KNOWLEDGE/ BACKGROUND KNOWLEDGE Grade10: Self-management(time management) Development of professional image Self-knowledge, self-confidence, stress management, adaptability. RESOURCES 2021 ATP, 2019Exam guideline Prescribed textbooks 2020 DOE revision document ERRORS/MISCONCEPTIONS/PROBLEM AREAS Learners confuse the meaning of ethical behavior with professional behavior METHODOLOGY • Narrative identifying theories of ethics and explaining of concepts (Beliefs, integrity, moral principles) • Identifying Ways in which professional, responsible, ethical and effective business practice should be conducted • Question and Answer method (the teacher give learners questions to answer at the end of the lesson) ACTIVITIES Scenarios ASSESSMENT Informal: Class activity

Downloaded from hlayiso.com 1.4 Theories of ethics 1.4.1 The rights approach  Focuses on individual rights where people should be treated with respect and dignity.  No person may be maltreated and the business will not impose its mission or products on people. 1.4.2 Consequential approach  Business must promote or generate the greatest value for society, while harming as few as possible.  Consequentialists believe that an act should be judged based on the effect it has on others/ if the effect is good, the action can be seen as ethical. 1.4.3 The common good approach  Focuses on ensuring that the business’ values and ethical principles are in line with society in which the business operates.  It recognises that ethics and values vary from country to country and from area to area. GOOD DECISIONS BAD DECISIONS Maintaining high levels of integrity N Not considering values Honouring professional business practices Insufficient or erroneous information Respecting diversity Selfish motives Not starting a business venture at the expense of Violating customer’s privacy others. Payment of fair wages Damaging the environment Not discriminating against employees Price fixing Regular payment of tax Tax evasion Reducing environmental pollution Cloning animals or people Importing goods that have been produced Bribery

Downloaded from hlayiso.com by factories with fair labour practices 1.6 Ways in which professional, responsible, ethical and effective business practice should be conducted  Businesses should treat all employees equally.  Plan properly and put preventative measures in place.  Pay fair wages/salaries which are in line with the minimum requirements of the BCEA. /Remunerate employees for working overtime/during public holidays.  Engage in environmental awareness programmes. /Refrain from polluting the environment, e.g. by legally disposing of toxic waste.  Refrain from starting a venture using other businesses' ideas that are protected by law.  Business decisions and actions must be clear/ transparent to all stakeholders.  Businesses should be accountable /responsible for their decisions and actions/patent rights.  Hiring honest/trustworthy accountants/financial officers with good credentials.  Regular/Timeous payment of taxes.  Draw up a code of ethics/conduct.  Ongoing development and training for all employees.  Performance management systems. /Appraisals should be in place.  Adequate internal controls/monitoring/evaluation. Activity 2 2.1. Read the case study bellow and answer the following questions. Businesses operations should be conducted ethically & responsibly. Some businesses use the theories of ethics as a guide for ethical business conduct. Business must also know the differences between good and bad decisions. Some businesses believe in developing a good code of ethics. 2.1.1. Name three theories of ethics (3) 2.1.2. Discuss ways in which professional, responsible, ethical and effective business practice should be conducted (8)

Downloaded from hlayiso.com 6. ENTREPRENEURIAL QUALITIES AND SUCCESS FACTORS LESSON PLAN 1 TOPIC: ENTREPRENUERSHIP QUALITIES AND SUCCESS FACTORS Term 3 Week 1 Duration 2 hours Weighting 10% Sub-topics Meaning of entrepreneur Entrepreneurial qualities Key success factors RELATED CONCEPTS/ Entrepreneur, sustainability, profitability, customer-base TERMS/VOCABULARY PRIOR-KNOWLEDGE/ BACKGROUND KNOWLEDGE GET – Meaning of entrepreneurship Entrepreneur as a factor of production Aim of starting a business RESOURCES  2021 examination guidelines grade 11  2021 Annual Teaching Plan  CAPS document  Approved Textbooks  Internet  Past exam papers ERRORS/MISCONCEPTIONS/PROBLEM AREAS  Learners fail to identify the entrepreneurial qualities from the scenario  Learners fail to differentiate between profitability and sustainability METHODOLOGY  Educator should start off with Baseline assessment by recapping the aim of starting a business and the meaning of the term entrepreneurship.  The educator should explain the entrepreneurial qualities and key success factors( what makes the business to be successful).  Question and answer method ACTIVITIES Activity 1 Scenario Direct questions ASSESSMENT  Baseline  Informal assessment (Scenario)  Activity one

Downloaded from hlayiso.com NOTES 1.1 Meaning of an entrepreneur  An entrepreneur is a person who produces goods and services which he/she then sells in order to make money.  An entrepreneur is a person with knowledge and the skills to combine and coordinate the factors of production in order to make a profit.  It is an individual who organises, owns, manages and take the risks of a business.  Individuals who identify new business opportunities by gathering resources to take advantage of the opportunities and start businesses.  An entrepreneur is a person who recognises new business opportunities/invents new methods of production and successfully establishes new markets. 1.2 Qualities of an entrepreneur Bid dreamers with a clear vision  Entrepreneurs have big dreams of realizing long-term rewards in the form of profits.  They strive to reach a sense of personal realization.  They set clear and specific goals.  They see possibilities and are creative to imagine achievement thereof.  They are action-oriented people who enjoy and strive for success in everything they do. Confidence in one’s ability to  Entrepreneurs are self-confident and believe in their own succeed abilities to succeed.  They recognise their skills and abilities and can visualise themselves succeeding with hard work and determination.  They recognise their areas of weaknesses and are not afraid ask for help from others in order to succeed. Desire for responsibility  Entrepreneurs find it hard to work for other people or to take instructions from managers as they like being in control.  They strive for autonomy and like to make their own decisions.  They prefer to be the creators of their own future.  They find it hard to work for other people or to take instructions from managers as they like being in control.  They strive for autonomy and like to make their own decisions.  They prefer to be the creators of their own future. Willpower to overcome obstacles  Entrepreneurs have the desire and willpower to solve problems and establish a successful business.  They are ambitious, set their goals and work to achieve them.  They set their own working schedules to achieve their goals.  They have the determination to keep going even when things are not working in their favour.  They redirect their energies into new ventures by refocusing if one business fails.  Their determination ensures success can be achieved.

Downloaded from hlayiso.com Passion and ambition  Entrepreneurs are driven by their passion and willingness to succeed in the things they believe in.  They are self-driven to achieve their goals.  They have a high level of enthusiasm and a willingness to learn from mistakes. Risk taking  Entrepreneurs take calculated risk takers as they weigh up and what they might lose before deciding.  They weigh risks carefully and once a decision made, have the courage to see it through.  They risk their own money when they start their business as they envisage to make a profit.  They are flexible in their decisions should they turn out to be wrong. Perseverance  Entrepreneurs keep on going even if things are difficult and the future looks bleak.  They do not give up easily and have an amazing ability to keep going.  They cannot be easily persuaded to change direction or do something else.  They are goal orientated and cannot tolerate failure.  Success is the only result acceptable to them and often become workaholics. Exceptional organisation skills  Entrepreneurs are good at combining the other three factors of production.  They can take charge of a situation and make the business work.  They can get things done by turning plans into action.  They have good planning and time management skills to put things in order.  They are good at imposing structure and creating order. Good management and leadership  The entrepreneurs’ management skills enable them to plan, lead, organise and control the activities of the people who work with them.  They are good leaders who can motivate and inspire others to do their best.  They are good communicators, skilled at resolving conflict and generating enthusiasm in others.  They know what they are not good at and get others to complement their strengths. Flexibility/Ability to adapt quickly  Able to adapt quickly to changing circumstances due to their openness to change.  They are willing to listen to other ideas and be able to admit when they are wrong.  They evolve and change with the times by updating their skills and knowledge on the latest technology or market trends.  They are always ready to see new business opportunities and ways to achieve. High motivation/energy levels  Entrepreneurs are self -motivated  They have great physical stamina and commitment to work hard for long hours with demanding customers.

Downloaded from hlayiso.com  They have a high tolerance for stress involved in running one’s own business and making difficult decisions.  They have emotional and personal strength to think clearly and deal with problems calmly. High degree of commitment  They are not afraid to make sacrifices to realise their dreams.  Once their goals have been set, they focus on it to the exclusion of all else.  They have high standards and cannot tolerate mediocrity.  They are committed to their business idea and work hard to achieve their goals Key Success factors that makes the business successful Sustainability ● Successful businesses are sustainable. ● This means that the business can continue to exist despite all the challenges and threats it is confronted with. Profitability ● Money is managed in such a way that a good return on investment can be guaranteed to investors. ● This attracts even more investors, which enables the business to expand its activities and to become even more profitable. Customer base ● Successful businesses have a continuous customer base to sell their goods and services to. ● Successful businesses are always on the lookout for ways to expand their customer base. A great idea ● Goods and service must fulfil the needs and desires of consumers. ● A successful business has to offer better goods and services than its competitors. Competent workers ● Competent workers are experts in their field, they are motivated and productive and they contribute towards the success of the enterprise. Vision ● A clear vision will provide the business and its employees with direction to where they are headed. ● A clear vision will ensure that a business is always looking for ways to improve. Financial control ● Inadequate financial control is one of the biggest reasons for business failure. ● Money that is not well managed well will lead to cash flow problems and enterprise will not be able to operate smoothly. Ability to adapt to ● Businesses are constantly subject to changes such as: new change legislation, competitors, political change and management change. ● Change can be threatening. ● Successful businesses can anticipate, implement and adapt to change by turning threats into opportunities.

Downloaded from hlayiso.com Goods and services of ● A business that delivers goods and services of quality will attract and quality retain customers. Keep looking for new ● Successful businesses are always looking for ways to improve and opportunities expand. ● Ways to expand include finding new markets and developing new products ACTIVITY 1 1.1 Define the meaning of entrepreneur. (2) 1.2 Read the following scenario and answer the questions that follow: SIFISO FLOWERS ( SF) Sifiso is the owner of a flower shop. He has a BCOM degree. He used all his inheritance to start a business, even though he did not have the business experience. He worked extra hours to make his business a success as he was determined to achieve his dream. 1.2.1 Identify THREE entrepreneurial qualities that are represented by Sifiso. Motivate your answer by quoting from the scenario above. (9) Use the table below to answer question 1.2.1. ENTREPRENEURIAL QUALITIES MOTIVATION (a) (b) (c) 1.2.2 State any other entrepreneurial qualities. (4) 1.3 Outline the key success factors for businesses. (6)

Downloaded from hlayiso.com LESSON PLAN 2 TOPIC: ENTREPRENUERSHIP QUALITIES AND SUCCESS FACTORS Term 3 Week 1 Duration 2 hours Weighting 10% Sub-topics Areas for improvement in each Department Strategies that businesses can use remain profitable and sustainable RELATED CONCEPTS/ Entrepreneur, sustainability, profitability, customer-base TERMS/VOCABULARY PRIOR-KNOWLEDGE/ BACKGROUND KNOWLEDGE  Entrepreneurial qualities  Business key success factors  General management, marketing, and financial functions RESOURCES  2021 examination guidelines grade 11  2021 Annual Teaching Plan  CAPS document  Approved Textbooks  Internet  Past exam papers ERRORS/MISCONCEPTIONS/PROBLEM AREAS  Learners fail to differentiate between profitability and sustainability  Learners fail to identify areas of improvement from the scenarios/case studies  Learners fail to recommend/suggest strategies that businesses can implement to remain profitable and sustainable METHODOLOGY  Group discussion where learners devise strategies businesses can use to remain profitable and sustainable  Teacher to ask learners on how they can identify areas of improvement from each business function. ACTIVITIES  Minimum of 3 activities per week ASSESSMENT  Informal assessment (Scenario: activity two) NOTES Areas for improvements in different departments include: Department Areas of improvement Purchasing function ● Find better suppliers. ● Only purchase products of good quality. Production function ● Ensure that the area where production takes place adhere to safety regulations. ● Investigate new technology that can improve productivity.

Downloaded from hlayiso.com Public relations ● Ensure that the business receives sufficient good publicity. ● Provide staff training to ensure that phones are answered promptly and professionally. General management ● Offer incentives to increase productivity. ● Constantly evaluate the enterprise’s performance against pre- determined goals. ● Offer good salary packages to attract good candidates. Marketing function ● Draw up budgets to ensure the availability of sufficient funds for marketing purposes. ● Market the enterprise in a way that makes the product appealing to the target market. Human resource ● Recruit employees that are experts in the field. function ● Provide regular staff training do that the staff members are up to date with the latest trends and technology. Administrative function ● Look out for ways to improve IT Systems. Financial function ● Draw up budgets to make sure that all expenses re accounted for. ● Spend money on projects that are most likely to be profitable. Strategies businesses can use to remain profitable and sustainable ● Proper succession planning so that it can continue to exist despite all the challenges and threats it is confronted with. ● Sound managing finances. ● Effective management of scarce resources and employees. ● Maintaining a solid customer base. ● Monitoring the internal and external environment. ● Behaving ethically and being socially responsible. ● Increasing your own education so that you keep up with changing technologies in your industry. ● Building on business success and learning from mistakes. ● The business should be transparent, which means being willing to reveal exactly what the business does and what it stands for. ● Being environmentally aware and friendly, and consider the triple bottom line and managing the 3Ps , profit, planet and people.

Downloaded from hlayiso.com ACTIVITY 2 2. Read the scenario below and answer questions that follow SIZWE’ ENTERPRISES (SE) Sizwe completed his Bcom degree in 2014. He did not find a job and decided to start a bakery business at Nkandla, his home town. His cakes are now available all over the country. Sizwe’s Enterprise pays his employees well and they (employees) have rewarded him with loyalty and hard work. 2.1.1 Identify TWO key success factors from the above scenario. Motivate your answer by quoting from the scenario. (6) Use the table below as a Guide to answer QUESTION 2.1.1 Key success factors Motivation 2.2 Recommend areas of improvement on the following entrepreneurial qualities. 2.2.1 Exceptional organisation skills. (4) 2.2.2 Desire for responsibility (4) 2.3 Suggest ways in which businesses can use to ensure that they remain profitable and sustainable. (8) TEAM STAGES AND DYNAMICS TOPIC: BUSINESS ROLES Term 4 Week 3 Duration 1 day Weighting 25% Sub-topics  Stages of team development RELATED CONCEPTS/  Team TERMS/VOCABULARY  Teamwork

Downloaded from hlayiso.com PRIOR-KNOWLEDGE/ BACKGROUND KNOWLEDGE  Grade 10 knowledge on the relationship of team dynamics RESOURCES  2019 Business Studies Grade 11 Examination Guideline  2020 National Revised Teaching Plan Grade 11 –Term 4  Paper 2 exemplars  Approved textbooks ERRORS/MISCONCEPTIONS/PROBLEM AREAS  Learners are unable to identify and explain the different stages of team development from statements and scenarios METHODOLOGY  Questions and answer  Group discussion  Direct instruction/ Narrative ACTIVITIES  Group learners where they will have to identify the stages of team development i.e. when they are grouped together it is forming, then when they fight over ideas it will be storming etc.  Give learners a scenario that covers the stages of team development.  Analysing and answering the scenario ASSESSMENT  Baseline assessment  Informal assessment (scenarios, homework) NOTES: DAY 1 STAGES OF TEAM DEVELOPMENT Forming  Individuals gather information and impressions about each other and the scope of the task and how to approach it.  People focus on being busy with routines, such as team organization e.g. who does what and when to meet each other. Storming  Teams go through a period of conflict after formation.  Different ideas from team members will compete for consideration.  Team members open up to each other and confront each other's ideas and perspectives.  Arguments occur and upset the team members.  Many teams fail during this stage as they are not focused on their task.  This phase can become destructive for the team and will negatively impact on team performance, if allowed to get out of control.  This stage is important for the growth of the team.  Some team members tolerate each other to survive this stage.

Downloaded from hlayiso.com Norming  Team members come to an agreement and reach consensus.  Roles and responsibilities are clear and accepted.  Processes, the working style and respect develop amongst members.  Team members have the ambition to work for the success of the team.  Conflict may occur, but commitment and unity are strong. Performing  Team members are aware of strategies and aims of the team.  They have direction without interference from the leader.  Processes and structures are set.  Leaders delegate and oversee the processes and procedures.  All members are now competent and able to handle the decision-making process without supervision.  Differences among members are appreciated and used to enhance the team's performance. Adjourning  The focus is on the completion of the task.  Breaking up the team may be traumatic as team members may find it difficult to perform as individuals once again.  All tasks need to be completed before the team finally dissolves. Activity 1 1 Identify the stage of team development which is applicable to EACH of the following statements below: 1.1 The stage where the true character of team members starts to show. 1.2 During this stage the team members get to know each other. 1.3 Team members are motivated and are working together. 1.4 At this stage team members are settling down and reconciling. (8) LESSON PLAN TOPIC: BUSINESS ROLES Term 4 Week 3 Duration 1 Weighting 25% Sub-topics  Importance of team work RELATED CONCEPTS/  Team TERMS/VOCABULARY  Teamwork PRIOR-KNOWLEDGE/ BACKGROUND KNOWLEDGE  Grade 10 knowledge on the relationship of team dynamics RESOURCES  2019 Business Studies Grade 11 Examination Guideline  2020 National Revised Teaching Plan Grade 11 –Term 4  Paper 2 exemplars  Approved textbooks

Downloaded from hlayiso.com ERRORS/MISCONCEPTIONS/PROBLEM AREAS  Learners cannot the importance of team work in the workplace METHODOLOGY  Questions and answer  Group discussion  Direct instruction/ Narrative ACTIVITIES  Introduce a lesson by asking learners to explain what is a team and what constitutes a successful team.  Identify and explain the characteristics of a successful team and also request from learners what constitutes a better team.  Learners will respond to the question of what constitutes a better team. ASSESSMENT  Baseline assessment  Informal assessment (class tests, scenarios, homework) The importance of teamwork  It promotes a sense of achievement and this motivates workers.  It creates synergy where the sum is greater than the part.  It could remove constraints from making a person do his work properly.  Teamwork promotes strong working relationships  Team work can create healthy competition  Team members learn from each other  Teams innovate faster LESSON PLAN TOPIC: BUSINESS ROLES Term 4 Week 3 Duration 1 Weighting 25% Sub-topics  Definition of conflict  Causes of a conflict in the business  Definition of conflict management RELATED CONCEPTS/  Conflict TERMS/VOCABULARY  Grievance PRIOR-KNOWLEDGE/ BACKGROUND KNOWLEDGE  Grade 10 knowledge on the relationship of team dynamics RESOURCES  2019 Business Studies Grade 11 Examination Guideline  2020 National Revised Teaching Plan Grade 11 –Term 4  Paper 2 exemplars  Approved textbooks

Downloaded from hlayiso.com ERRORS/MISCONCEPTIONS/PROBLEM AREAS  Learners cannot the importance of team work in the workplace METHODOLOGY  Questions and answer  Group discussion  Direct instruction/ Narrative ACTIVITIES  Introduce a lesson by asking learners to explain what a team is and what constitutes a successful team.  Identify and explain the characteristics of a successful team and also request from learners what constitutes a better team.  Learners will respond to the question of what constitutes a better team. ASSESSMENT  Baseline assessment  Informal assessment (class tests, scenarios, homework) CONFLICT RESOLUTION Meaning of conflict Clash of opinions or ideas or view points in the workplace. Disagreement between two or more parties in the workplace. Examples that can cause conflict: A lack of trust or miscommunication or personality clashes or different values. Causes of conflict in the workplace  Differences in backgrounds or cultures or values or beliefs or language  Limited business resources  Different goals or objectives for the group or individuals  Personality differences between groups or individuals  Different opinions  Unfair workload  Ill-managed stress  Unrealistic expectations  Poor organisation or leadership or administrative procedures and systems  Confusion about scheduling or deadlines  Ignoring rules and procedures  Misconduct or Unacceptable behaviour  Intense competition or Competitiveness  Poor communication  Unclear responsibilities  Distracted by personal objectives  Constant changes in the workplace  Unfair treatment of workers or Favoritism by management or Discrimination  Lack of trust amongst workers (NOTE: Learners must be able to identify causes of conflict from given scenarios)

Downloaded from hlayiso.com Activity 3 3.1 Meaning of conflict  Clash of opinions or ideas or view points in the work place.  Disagreement between two or more parties in the workplace. 3.2.1 Causes of conflict Motivation Culture Some employees of Trevor tyres Ltd find it difficult to tolerate each other beliefs and values. Limited resources Due to lack of capital, only two computers are available for six employees to perform their duties efficiently. 3.2.2 Other causes of conflict in the workplace  Scarcity of resources  Different attitudes, values or perceptions  Disagreements about needs, goals, priorities and interests.  Poor communication  Poor or inadequate organizational structure  Lack of teamwork  Lack of clarity in roles and responsibilities.  Lack of understanding of how to get the best out of teams  Inconsistency in leadership decisions

Downloaded from hlayiso.com INTRODUCTION TO HUMAN RESOURCE 1. LESSON PLAN (RECRUITMENT) TOPIC: INTRODUCTION TO HUMAN RESOURCES Term Four Week Day 1 of week 1 Duration 1hr Weighting 20% (2 weeks/10 weeks) SUB-TOPICS The role of the human resources function. (Recap). Human resources activity: Recruitment  Meaning of recruitment  Recruitment procedure.  Sources of recruitment e.g. internal and external sources. RELATED CONCEPTS/ Job analysis, job description, job specification, headhunting, internal TERMS/VOCABULARY source, external sources PRIOR-KNOWLEDGE/ BACKGROUND KNOWLEDGE Grade 10 Micro Environment: Elements of the micro environment and eight business functions. RESOURCES ATP, Examination guidelines, CAPS document, Approved CAPS textbooks and Newspaper articles (Career advertisement) ERRORS/MISCONCEPTIONS/PROBLEM AREAS  Learners confuse job description with job specification  Sources of Recruitment: learners repeat sources that are grouped in 1 fact e.g. newspaper, magazine instead of Printed media METHODOLOGY Group discussion: Divide learners in groups to discuss the baseline activity Questions and Answers: Allow learners to complete activity 1 individually. ACTIVITIES Baseline activity (Worksheet) Activity 1 (Class Activity) Activity 1.2 (Homework) ASSESSMENT  Baseline activity

Downloaded from hlayiso.com  Informal (Classwork)  Informal (Homework) Baseline assessment (Worksheet) 1.1 Read the scenario below and answer the questions that follow. FEZILE FARM LTD Fezile Farm LTD opened a new store. Faith the CEO of the company wants to establish few departments that will be responsible for various activities:  Planning, organising, leading and controlling  Buying raw materials at reasonable prices  Developing effective advertising campaigns  Appointing suitable people for the job  Collecting and storing all data/information 1.1.1 Quote a human resource activity from the above scenario. (1 1.1.2 Explain any other human resources activities. (4) TERMS AND DEFINITIONS Term Definition Job analysis The term “job analysis” refers to the components of job description and job specification as it relates to employees within an organisation. Job description Describes the duties and responsibilities of a specific job. Job specification Describes the minimum acceptable personal qualities/skills/ qualifications needed for the job. Recruitment Recruitment is the process used by business to identify vacancies in the business and attract suitable candidates for it. Internal recruitment Refers to the use of internal sources to advertise vacancies within an organisation. External recruitment Refers to the use of external sources to advertise vacancies within an organisation.

Downloaded from hlayiso.com 1 HUMAN RESOURCES ACTIVITIES 1.1 RECRUITMENT Meaning of recruitment  Recruitment is the process used by businesses to identify vacancies in the business and attract suitable candidates for it.  It aims at finding candidates who have the necessary knowledge/ experience/ qualification to fill the vacancy.  Businesses may choose to use an internal or external method of recruitment depending on the nature/requirements of the vacancy.  It is an on-going process as employees leave their jobs for other jobs/get promoted /retire/as new technological skills are required. Recruitment procedure  The human resource manager should evaluate the job/prepare a job analysis, that includes the job specification/job description/in order to identify recruitment needs.  The human resource manager (HRM) should prepare the job description in order to identify recruitment needs.  HRM should indicate the job specification/description/key performance areas to attract suitable candidates.  Choose the method of recruitment, e.g. internal/external, to reach/target the suitable applicants/candidates.  Vacancies can be internally advertised via internal email/word of mouth/ posters/staff notices.  If the external recruitment is chosen, the relevant recruitment sources should be selected, e.g. recruitment agencies/tertiary institutions/ newspapers, etc  If internal recruitment is unsuccessful, external recruitment should be considered.  If the external recruitment is done, the relevant recruitment source should be selected, e.g. recruitment agencies, tertiary institutions, newspapers,  The advertisement should be prepared with the relevant information, e.g. the name of the company, contact details, contact person, etc.  Place the advertisement in the appropriate media that will ensure that the best candidates apply.

Downloaded from hlayiso.com 1.2 Differences between job description and job-specification JOB DESCRIPTION JOB SPECIFICATION Describes duties/responsibilities of a specific Specifies the minimum acceptable personal job/summary of the nature /type of the job. qualities/ skills/ qualifications needed for the job. Written description of the job and its Written description of specific qualifications/ skills/ requirements experience needed for the job. Describes key performance areas/ tasks for a Describes key requirements of the person who will specific job, e.g. job title/working fill the position, e.g. formal qualifications/willingness conditions/relationship of the job with other jobs to travel/work unusual hours, etc. in the business, etc. 1.3 TYPES/METHODS OF RECRUITMENT INTERNAL RECRUITMENT AND EXTERNAL RECRUITMENT INTERNAL RECRUITMENT  Refers to the use of internal sources to advertise vacancies inside the business. Sources of Internal recruitment  Internal e-mails/Intranet/web sites to staff  Word of mouth  Business newsletter/circulars  Internal/management referrals  Notice board of the business  Internal bulletins  Recommendation of current employees  Head hunting within the business/organisational database. EXTERNAL RECRUITMENT  Refers to the use of external sources to advertise vacancies outside the business. Sources of external recruitment  Recruitment agencies  Bill boards  Printed media, e.g. newspapers/flyers/magazines/posters  Electronic media, e.g. radio/TV

Downloaded from hlayiso.com  Social media/Social networks/Internet/Business websites  Recruitment agencies  Walk-ins  Head hunting  Professional associations  Networking  Educational/Training institutions  Word of mount ACTIVITY 1 RECRUITMENT 1.1 Elaborate on the meaning of recruitment (4) 1.2 Read the scenario below and answer the questions that follow. ACCELERATE LTD Accelerate LTD has advertised a vacancy for an IT specialist. The advertisement includes the following aspects regarding the position: Assisting with network administration tasks. Five years of experience working as an IT specialist is advantageous. Installing new software and hardware. Applicants must have a diploma in information technology as a minimum requirement. 1.2.1 Quote TWO examples of job description and TWO examples of job specification in the scenario above. (4) Use the table below as a GUIDE to answer QUESTION 1.2.1 JOB DESCRIPTION JOB SPECIFICATION 1. 2. 1.3 Name FOUR sources of external recruitment. (4)

Downloaded from hlayiso.com ACTIVITY 1.2 (Homework) 1.2 Read the scenario below and answer the questions that follow. EMPANGENI CONCRETE PRODUCTS (ECP) ECP a company based in KZN needed new employees. The human resource manager of ECP prepared a job analysis. The vacancy was advertised in the local newspaper. 1.2.1 Quote TWO recruitment procedures applicable in the scenario above. (2) 1.2.2 Explain other recruitment procedures that should be carried out by ECP. (6) 2. LESSON PLAN (SELECTION) TOPIC: INTRODUCTION TO HUMAN RESOURCES Term Four Week Day 2 of week 1 Duration 1hr Weighting 20% (2 weeks/10 weeks) SUB-TOPICS Selection: Meaning of selection Selection procedure RELATED CONCEPTS/ Screening, shortlisting, reference check, preliminary interviews TERMS/VOCABULARY PRIOR-KNOWLEDGE/ BACKGROUND KNOWLEDGE Grade 10 Micro Environment: Elements of the Micro Environment and eight business functions. RESOURCES ATP, Examination guidelines, CAPS document and Approved CAPS textbooks ERRORS/MISCONCEPTIONS/PROBLEM AREAS  Learners fail to differentiate between recruitment and selection procedure  Differentiating between screening and selection METHODOLOGY Narrative method: Explain the meaning of selection and put more emphasis on the difference between the recruitment procedure and selection procedure Questions and answers: Activity 2 ACTIVITIES Activity 2 ASSESSMENT Informal activity

Downloaded from hlayiso.com Note: Teachers need to create an activity where learners will tabulate the differences between recruitment procedure and selection procedure. 2. SELECTION 2.1 Selection procedure Option 1  Determine fair assessment criteria on which selection will be based.  Applicants must submit the application forms/curriculum vitae and certified copies of personal documents/IDs/proof of qualifications, etc.  Sort the received documents/CVs according to the assessment/selection criteria.  Screen/Determine which applications meet the minimum job requirements and separate these from the rest.  Preliminary interviews are conducted if many suitable applications were received.  Reference checks should be made to verify the contents of CV's, e.g. contact previous employers to check work experience.  Compile a shortlist of potential candidates identified.  Shortlisted candidates may be subjected to various types of selection tests e.g. skills tests, etc.  Invite shortlisted candidates for an interview.  A written offer is made to the selected candidate.  Inform unsuccessful applicants about the outcome of their application./Some adverts indicate the deadline for informing only successful candidates. NOTE: The procedure can be in any order Option 2  Receive documentation, e.g. application forms and sort it according to the criteria of the job.  Evaluate CVs and create a shortlist/Screen the applicants.  Check information in the CVs and contact references.  Conduct preliminary sifting interviews to identify applicants who are not suitable for the job, although they meet all requirements.

Downloaded from hlayiso.com  Assess/Test candidates who have applied for senior positions/to ensure the best candidate is chosen.  Conduct interviews with shortlisted candidates.  Offer employment in writing to the selected candidate(s). Screening as part of the selection procedure  Check application documents against the requirements of the job.  Candidates who meet the minimum requirements are separated from others.  Do background/credit/reference checks of applicants who qualify for the job.  Prepare a shortlist of suitable candidates after screening. SELECTION ACTIVITY 2 2.1 Elaborate on the meaning of screening as part of the selection procedure. (4) 2.2 Read the scenario below and answer the questions that follow. KRUGER DAIRY PRODUCTS (KDP) Kruger Dairy Products advertised a vacancy in the Daily Times newspaper. KDP management received application forms from various applicants. KDP conducted preliminary interviews to select suitable candidates. 2.2.1 Quote TWO selection procedure that KDP applied in the scenario above. (2) 2.2.2 Discuss other steps of selection procedure that KDP may consider. (6) 3. LESSON PLAN (INTERVIEW) TOPIC: INTRODUCTION TO HUMAN RESOURCES Term Four Week Day 3 of Week 1 Duration 1hr Weighting 20% (2 weeks/10 weeks) Sub-topics Interview: Meaning of interview Role of the interviewer during the interview RELATED CONCEPTS/ Interview panel, interviewee and interviewer TERMS/VOCABULARY

Downloaded from hlayiso.com PRIOR-KNOWLEDGE/ BACKGROUND KNOWLEDGE Grade 10 Micro Environment: Elements of the micro environment and eight business functions. RESOURCES ATP, Examination guidelines, CAPS document and Approved CAPS textbooks ERRORS/MISCONCEPTIONS/PROBLEM AREAS Learners confuse the terms “interviewer and interviewee” as the result they commonly provide wrong answers. METHODOLOGY Role play (where one learner is an interviewee and 3 other learners are part of the interviewing panel) to demonstrate the difference between the interviewer and the interviewee. Narratively the teacher needs to emphasise that the interviewer represents the employer /business whilst the interviewee represents the applicant. ACTIVITIES Role play by learners Activity 3 ASSESSMENT Informal assessment. 3. INTERVIEW  Refers to a conversation between a job applicant and a representative of an employer which is conducted to assess whether the applicant should be hired for a vacancy. 3.1 Role of the interviewer DURING the interview Role of the INTERVIEWER during the interview  Allocate the same amount of time to each candidate.  Introduce members of the interviewing panel to each candidate/interviewee.  Make the interviewee feel at ease.  Explain the purpose of the interview to the panel and the interviewee.  Record interviewees' responses for future reference.  Do not misinform/mislead the interviewee.  Avoid discriminatory/controversial types of questions, e.g. asking a female candidate about family planning/having children.

Downloaded from hlayiso.com  Provide an opportunity for the interviewee to ask questions.  Close the interview by thanking the interviewee for attending the interview ACTIVITY 3 INTERVIEW 3.1 Read the scenario below and answer the questions that follow. EZWENI CASH AND CARRY (ECC) Jayendran shortlisted five suitable candidates and invited them for interviews. Candidates were allocated the same amount of time and their responses were recorded. 3.1.1 Quote TWO roles of the interviewer during the interview from the above scenario. (2) Use the table below as a guide to answer QUESTION 3.1.1 INTERVIEWER ROLES Interviewer/Jayendran 1. 2. 3.1.2. Explain other roles of the interviewer during the interview (8) 4 LESSON PLAN (EMPLOYMENT CONTRACT) TOPIC: INTRODUCTION TO HUMAN RESOURCES Term Four Week Day 4 of Week 1 Duration 1hr Weighting 20% (2 weeks/10 weeks) Sub-topics Employment contract: Meaning of an employment contract. Aspects of an employment contract. RELATED CONCEPTS/ Probation period TERMS/VOCABULARY Termination of an employment contract PRIOR-KNOWLEDGE/ BACKGROUND KNOWLEDGE Grade 10 – Components of Micro environment (business functions) RESOURCES Template of an employment contract, Chalkboard, whiteboard, ATP, Examination guidelines, CAPS document and Approved CAPS textbooks

Downloaded from hlayiso.com ERRORS/MISCONCEPTIONS/PROBLEM AREAS Repetition of facts e.g. car and housing allowances fall under fringe benefit METHODOLOGY Narrative method Question and answer ACTIVITIES Worksheet - Filling of an employment contract. Activity 4, Activity 4 B and Activity 4 C Homework: Divide learners into groups and ask them to collect information on induction and placement. Assessment Informal assessment NB: Types of contracts were not covered in grade 10 in 2020 revised curriculum. Overview Assuming that a suitable candidate has emerged from the selection process, a formal offer should now be made. Once the successful candidate has accepted the offer an employment contract must be drawn up and has to be signed by both the employer and the employee. 4.1 Employment contract  The employment contract is an agreement between the employer and the newly appointed employee and is legally binding. 4.2 Aspects/content of the employment contract  The full name and address of the employer  Signature of both employer and employee.  Job title/position  Job description.  Job specification  Working hours, e.g. normal time / overtime  Overtime.  Salary/Remuneration package.  Termination of the contract  The date of commencement of employment and the details of a probation period.  Other types of payment(benefits)  Details of deductions e.g., PAYE, UIF, Medical Aid etc.  Frequency of pay-outs and methods used e.g. direct bank deposit

Downloaded from hlayiso.com ACTIVITY 4 EMPLOYMENT CONTRACT 4.1 Read the case study below and answer the questions that follow. Thembi saw an advertisement for a receptionist at Trust Lodge in the local newspaper. She was appointed for the post. Trust Lodge offered her a contract containing a job tittle, job description and working hours. 4.1.1 Quote THREE aspects of the employment contract in the above scenario. (3) 4.1.2 Outline other aspects that should be included in the employment contract. (8) ACTIVITY 4 B 4.2 Read the following scenario and answer the questions that follow. Thembisa Ngcobo offered the employment contract to Dudu. Her employment contract included the following:  Annual leave is based on employee performance.  Resignation when Dudu falls pregnant.  Working hours are not stipulated in the contract. 4.2.1 Evaluate the above employment contract and make recommendations for improvement. (6) ACTIVITY 4 C 4.3 Study the scenario below and fill in the employment contract given. Snehlanhla Myeni was appointed as a receptionist and he received a contract containing the following aspects: Name of the employer: Siyazama Construction Start date: 01 January 2021 Place of work: 106 Old Main Road Pinetown Industrial Building Durban

Downloaded from hlayiso.com 4000 Hours of work: 08H00-17H00 Duties: Serve visitors by greeting, welcoming and providing direction to them. Notify company personnel of visitor arrival. Maintain security and telecommunications system Informs visitors by answering or referring inquiries. Remuneration: R10 000 per month 4.3.1 Use the information given above to fill in the employment contract below on behalf of Snenhlanhla.. CONTRACT OF EMPLOYMENT Entered into between: ………………………………………………………………………………………………… (herein after referred to as "the employer") Address of employer: ……………………………………………………………………………………………………………………… ……………………………….. and ………………………………………………………………………………………………… (herein after referred to as "the employee") 1. Commencement This contract will begin on…………………………………………………. 2. Place of work ………………………………………………………………………………………………….. 3. Job description JobTitle………………………………………………. (e.g.. Domestic worker, child minder, gardener, etc) Duties ..………………………………………………………………………………………………… ………………………………………………………………………………………………….. ………………………………………………………………………………………………….. ………………………………………………………………………………………………….. 4. Salary

Downloaded from hlayiso.com 4.1 The employee’s salary shall be paid in cash on the last working day R……………….. of every month and shall be: 5. Hours of work 5.1 Normal working hours will be from ………. to …………. on Mondays to Fridays. 6. General Any changes to this agreement will only be valid if they are in writing and have been agreed and signed by both parties. SIGNED AT ……………………….ON THIS ………… DAY OF …………………………. 202...…………………………………………………………… EMPLOYER……………………………….. EMPLOYEE…………………… 5 LESSON PLAN: INDUCTION AND PLACEMENT TOPIC: INTRODUCTION TO HUMAN RESOURCES Term Four Week Day 1 of Week 2 Duration 1hr Weighting 20% (2 weeks/10 weeks) SUB-TOPICS Induction: Meaning of Induction Purpose of induction Placement: Meaning of placement Placement procedure RELATED CONCEPTS/ Induction: Safety rules and regulations TERMS/VOCABULARY Code of conduct Placement: Psychometric tests PRIOR-KNOWLEDGE/ BACKGROUND KNOWLEDGE Grade 10 – Components of Micro environment (business functions) RESOURCES Chalkboard, whiteboard, ATP, Examination guidelines, CAPS document and Approved CAPS textbooks ERRORS/MISCONCEPTIONS/PROBLEM AREAS Learners tend to misunderstand the meaning of placement vs meaning of induction They also fail to provide placement procedure when they are asked in the exam. METHODOLOGY Narrative (explanatory) method Role play - Presentations Group discussion ACTIVITIES Activity 5

Downloaded from hlayiso.com Activity 5.2 ASSESSMENT Classwork Homework Note: It is important to teach these topics co-currently to create a clear distinction between induction and placement 5.1 The meaning of induction/Orientation  Once the successful candidate has accepted the job offer and signed the employment contract. The employee will go through a process of induction.  The process of introducing the new employee to the business/ fellow colleagues/the work unit and the work that needs to be done.  An overview of the business/the procedure at work/communication channels/general rules of the business are explained to the new employee. 5.1.1 The purpose of induction  To introduce new employees to management/colleagues to establish relationships with fellow colleagues at different levels.  Create opportunities for new employees to experience/explore different departments.  Explain safety regulations and rules, so that new employees will understand their role/responsibilities in this regard.  Communicate information about the products/services of the organisation  Allow new employees the opportunity to ask questions that will reduce insecurity/anxiety/fear.  Make new employees feel welcome by introducing them to their physical work space.  Create a feeling of security.  Create realistic expectations.  Ensure that the new employee become productive as soon as possible.  Inform new employees about the rules, policies, standard procedure and communication channels.  Make new employees to feel welcome. 5.2 Placement  the process whereby selected candidates are placed where they will function optimally and add value to the business.

Downloaded from hlayiso.com  This activity matches the employee’s ability and expectations with the requirements of the job. 5.2.1 The placement procedure  The new employee must be placed where he/she will add the most value to the business.  The placement procedure outline specific responsibilities/expectations new position  Determine the employee’s strengths/weaknesses/skills/ interests by subjecting him to various psychometric tests.  Determine the relationship/similarities between the expectations of the position and the competencies of the new employee ACTIVITY 5 INDUCTION AND PLACEMENT 5.1. Read the following scenario and answer the next questions: SIPHO TRADERS (ST) The management of Sipho Traders recently appointed Kobie as their marketing manager. ST conducted the orientation programme for Kobie. ST also determined Kobie’s strengths and weakness by subjecting him to psychometric tests. 5.1.1 Identify the human resource activities applicable in the scenario above. Motivate your answer by quoting from the scenario above (6) Use the table below as a guide to answer QUESTION 5.1.1 HUMAN RESOURCE ACTIVITIES MOTIVATION 1. 2. 5.1.2 Discuss the purpose of induction. (8)

Downloaded from hlayiso.com ACTIVITY 5.2 Multiple Choice Choose the options that best suits the following statements 5.2.1 When the conditions of employment are explained to new employee, they are introduced to their supervisors and colleagues. This process is known as… A. mentoring B. recruitment C. induction D. training 5.2.2 The process whereby new employees’ skills are matched to the positions in which they will be appointed. A. Induction B. Recruitment C. Placement D. Selection 5.2.3 An induction programme deals with … A. Relocating an employee to a new department in a business. B. Preparing employees for retirement. C. Preparing staff functions. D. Introducing new employees and preparing them for their new responsibilities.

Downloaded from hlayiso.com 6 LESSON PLAN (SALARIES AND FRINGE BENEFITS) TOPIC: INTRODUCTION TO HUMAN RESOURCES Term Four Week Day 2 of Week 2 Duration- 1 hour Weighting 20% (2 weeks/10 weeks) SUB-TOPICS Different system of salary determination methods e.g. piecemeal and time- related Employee benefits. RELATED CONCEPTS/ Salaries, Benefits, Piece meal, Time related Gross and Net pay TERMS/VOCABULARY PRIOR-KNOWLEDGE/ BACKGROUND KNOWLEDGE Grade 10 – Components of Micro environment (business functions – Human Resources) RESOURCES Advertisement for Job Vacancies on a Newspaper Old pay slips or Down loaded Sample of salary Advice ERRORS/MISCONCEPTIONS/PROBLEM AREAS Linking acts relevant to Human Resources Function Gross Vs Net pay Benefits Vs Salary Learners fail to provide benefits of UIF for employees METHODOLOGY Group discussion Questions and Answers Debate Dialogue ACTIVITIES Activity 6 ASSESSMENT Base line Summative

Downloaded from hlayiso.com 6.1 Difference between gross and net pay 6.1.1 Meaning of a gross salary  Gross salary is the salary earned before any deductions are made.  It includes all company contributions such as medical aid, pension fund or provident fund, and allowances 6.1.2 Meaning of a net pay  This is the amount of money that the employee takes home.  It is the salary earned after any deductions e.g. income tax/retirement annuities/pension/ investments etc. 6.2 Salary determination methods  There are different systems to determine how to pay employees.  The suitability of the system will depend on the type of job  There two types of salary determination methods namely: Piece meal and time related methods 6.2.1 Difference between piecemeal and time related salary payment PIECEMEAL TIME-RELATED  Workers are paid according to the  Workers are paid for the amount of time they number of items/ units produced /action spend at work/on a task. performed.  Workers are not remunerated for the  Workers with the same experience/qualifications number of hours worked, regardless of are paid on salary scales regardless of the amount how long it takes them to make the items of work done.  Mostly used in factories particularly in  Many private and public sector businesses use the textile/technology industries. this method 6.3 Employee benefits 6.3.1 Pension fund  Long term savings for retirement.  Fund that is maintained from monthly contributions by the employee and employer.  Money is invested by the fund administrators to provide the member with a lump sum and monthly pension on retirement.

Downloaded from hlayiso.com  Examples of pension: Government Employee Pension Fund [GEPF]. 6.3.2 Medical aid  Fund that is maintained from monthly contributions by employees and a subsidy by employers.  The fund is accessed when a member or its dependent require medical attention.  The fund will pay the medical service provider the full amount or a portion of the expense.  Example of medical aid: GEMS; Discovery 6.3.3 Provident Fund  Long term savings for retirement.  Fund that is maintained from monthly contributions by the employee and employer.  Money is invested by the fund administrators to allow it to pay the member a lump sum on retirement or resignation. 6.3.4 Allowances  Amount of money paid by the employer to the employee for specific expenses to allow the employee to render a more effective service.  Examples of allowances: car/cell-phone/ tablet/travel allowances etc.  Employees are taxed to the extent that they use these allowances for personal reasons. 6.3.5 Unemployment Insurance Fund (UIF)  This is a compulsory amount that every company pays for each employee.  The employee is only required to pay 1% of the total income earned deducted from the employee’s salary  The employer pays the other 1%.  The fund provides benefits to employees that lose their job or unable to work due to illness/pregnancy/adoption etc.  The fund also contributes to dependents if the employee dies. 6.3.6 Housing subsidy  The business pays part of part of the cost of the home  Housing subsidies assist low-middle income groups to buy their own home ACTIVITY 6. 6.1 Name FOUR fringe benefits. (4)

Downloaded from hlayiso.com 6.2 Read the scenario below and answer the questions that follow. NEW DAWN NEWS Inc (NDN) New Dawn News is a local newspaper which has become very popular lately. NDN journalist are paid according to the number of articles they write. The auditor general Mr. Muzie is paid monthly. His salary package includes Gross salary and fringe benefits. 6.2.1 Identify TWO types of salary determination methods that are used by NDN in the scenario above. Motivate your answer by quoting for the scenario above. Use the table below as a guide to answer QUESTION 6.2.1 (6) TYPE OF SALARY DETERMINATION MOTIVATION 1. 2. 6.3 Differentiate between gross salary and net pay. (4) 6.4 Explain the following fringe benefits: 6.4.1 Unemployment Insurance Fund (UIF) (2) 6.4.2 Provident Fund (2) LESSON PLAN 7 (IMPLICATIONS OF BCEA AND LRA) TOPIC: INTRODUCTION TO HUMAN RESOURCES Term Four Week Day 3 of Week 2 Duration 1hr Weighting 20% (2 weeks/10 weeks) SUB-TOPICS  The implications of the following Acts on the human resources function: o Labour Relations Act (LRA) No.66 of 1995 o Basic Conditions of Employment Act (BCEA) No.75 of 1997 RELATED CONCEPTS/ Trade unions, workplace forums, negotiations, labour disputes, worker’s TERMS/VOCABULARY rights PRIOR-KNOWLEDGE/ BACKGROUND KNOWLEDGE Grade 10 Micro Environment: components (Business functions and activities) Grade 10 Macro Environment: components (Legislation) RESOURCES

Downloaded from hlayiso.com ATP, Examination guidelines, CAPS document and Approved CAPS textbooks Newspaper articles based on strikes, disputes. ERRORS/MISCONCEPTIONS/PROBLEM AREAS Link between the Act and Human resource function METHODOLOGY Group discussion Questions and Answers Usage of Case Studies ACTIVITIES Activity 7 ASSESSMENT Informal (Classwork) 7.1 The implication of the Labour Relations Act on the human resources function  Allow workers to form workplace forums/trade unions to promote the interests of all employees.  Promotes orderly negotiations and employee participation in decision making in the workplace.  Protects the rights of employees/employers as outlined in the Constitution.  Promotes resolution of labour disputes 7.2 The implication of Basic Conditions of Employment Act on the human resources function  Ensure that employees do not work more than 45 hours a week.  Over-time is limited to a maximum number of 3 hours per day and 10 hours per week.  Ensure that employees utilise 21 days consecutive leave per year.  Ensure that employees are granted the 30 days sick leave in a three-year cycle.  Meal interval for employees of 1 hour after 5 hours of work are adhered to. ACTIVITY 7 7.1 Read the scenario below and answer the questions that follow. OWETHU ENTERPRISES (OE) Owethu Enterprises is a successful small micro medium enterprise (SMME) which is famous for treating its employees well. OE encourages workers to form workplace forums to promote the interest of all workers. OE also ensures that workers utilise 21 days of leave per year.

Downloaded from hlayiso.com 7.1.1 Quote TWO ways of complying with LRA and BCEA in the scenario above. Use the table below as a guide to answer QUESTION 7.1.1 (2) ACTS MOTIVATION 1.LRA 2.BCEA 7.1.2 Recommend other ways in which the human resources function can comply with the acts in QUESTION 7.1.1. (8) LESSON PLAN 8 (IMPLICATION OF EEA and COIDA) TOPIC: INTRODUCTION TO HUMAN RESOURCES Term Four Week Day 4 of week 2 Duration 1hr Weighting 20% (2 weeks/10 weeks) SUB-TOPICS  The implications of the following Acts on the human resources function: o Employment Equity Act (EEA) No.55 of 1998 o Compensation for Occupational Injuries and Diseases Act (COIDA) No.61 of 1997 RELATED CONCEPTS/ Diversity, inclusivity, employment equity plan, fair treatment, racial TERMS/VOCABULARY groups, Compensation fund PRIOR-KNOWLEDGE/ BACKGROUND KNOWLEDGE Grade 10 Micro Environment: components (Business functions and activities) Grade 10 Macro Environment: components (Legislation) RESOURCES ATP, Examination guidelines, CAPS document and Approved CAPS textbooks Newspaper articles ERRORS/MISCONCEPTIONS/PROBLEM AREAS Link between the Act and Human resource function METHODOLOGY Group discussion Questions and Answers

Downloaded from hlayiso.com Usage of Case Studies ACTIVITIES Activity 8 ASSESSMENT Informal (Classwork) 8.1 The implication of the employment Equity Act on the human resources function  The human resources manager must guard against discriminatory appointments.  Ensure that there is equal representation of all racial groups in every level of employment  Promote equal opportunities and fair treatment.  Ensure that diversity/inclusivity in the workplace is achieved.  Prepare an employment equity plan in consultation with employees.  Implement an employment equity plan. 8.2 The implication of the compensation for occupational injuries and diseases Act on human resources function  Businesses should provide a healthy/safe working environment  Ensure that the equipment/machinery is in good working condition.  Register with the Compensation Commissioner and provide the particulars of the business.  Report all incidents causing death/injury/illness of employees.  Levies must be paid to the Compensation Fund.  Keep records of employees' income and details of work for four years.  Submit returns of earnings by no later than 1 March annually.  Allow regular assessment of the workplace by inspectors in order to determine the level of risk their employees are exposed to.  Employers may not make deductions for COIDA from employees' remuneration packages.  Businesses must ensure that claims are lodged within twelve months of the date of the accident.

Downloaded from hlayiso.com ACTIVITY 8 8.1 Read the scenario below and answer the questions that follow. SPRINGS STEEL MANUFACTURING Pty (Ltd) (SSM) Springs Steel Manufacturing is a large steel manufacturing company. SSM contributes to the compensation fund to guard against any injuries and diseases that may occur in the workplace. SSM also ensures that there is equal representation of all racial groups in every level of employment. 8.1.1 Quote TWO ways of complying with COIDA AND EEA in the scenario above. Use the table below as a guide to answer QUESTION 8.1.1 (2) ACTS MOTIVATION 1.COIDA 2.EEA 8.1.2 Recommend other ways in which the human resources function can comply with the acts in QUESTION 8.1.1. (8)

Downloaded from hlayiso.com SOLUTIONS

Downloaded from hlayiso.com Marking guidelines Topic: Challenges of business environments Activity 1 Micro environments (components) Vision, mission, goals and objectives, organisational culture, resources, organisational structure, eight business functions and management and leadership  (8) Market environment Consumers, intermediaries, suppliers, competitors, NGOs/CBOs, regulators, strategic alliances and trade unions. (8) Macro environment PESTLE Political, Environmental, Social, Technological, Legal and Economical  (6) Activity 2 2.1 2.1.1 Difficult employees – employees refuse to take orders from the management Lack of management skills – this is the result of managers lacking managerial skills Lack of resources – sometimes machinery is not working for weeks (9) 2.1.2 Difficult employees  Difficult employees may have a negative attitude on new employees.   They need a lot of supervision to complete their tasks satisfactorily.  Difficult employees can do harm to the enterprise’s image if they say negative things about the business.

Downloaded from hlayiso.com Lack of managerial skills  Lack of adequate managerial skills will result in the business not achieving its’ objectives.  Managers may not be able to provide meaningful guidance and leadership to employees.  Managers have different styles of managing and leading and this can be the source of enormous conflict with other managers and staff.  Ineffective management can affect the productivity and profitability of a business. Lack of resources  Slows down production  Decreases customer base  May lead to competitive rivalry (6) 2.1.3 Possible solutions Difficult employees  Provide counselling  Find out the causes of employees being difficult Lack of management skills  Managers must attend skills development workshops  Consult relevant SETAs Lack of resources  Do the audit of existing machines   Upgrade wherever necessary to increase efficiency and save time (6) Activity 3 Market environment 3.1.1 Changes in consumer behaviour. Customers opt to buy laptops Psychographics Customers developed the culture and trend of travelling (3) 3.1.2 Unions, Demographics, intermediaries (3) 3.1.3 There is a great need for the company introduce laptops with immediate effect but employees are reluctant to participate. (1)

Downloaded from hlayiso.com 3.1.4 Demographics examples include Psychographics examples include Age, race, ethnicity, gender, marital status, Lifestyles, behaviour, ware, hobbies, attitude and income, education and employment desires.  (6) Activity 4 4.1.1 Environmental 4.1.2 Legal 4.1.3 Economical  4.1.4 Economical (8) 4.2  A business is dependent on its customers to purchase its products.   Consumers are influenced by many factors and are mostly unpredictable in their buying behaviour.   Consumers' preferences and tastes can change as fashions change and as technology advances.  Changes in consumer behaviour, spending habits, tastes and preferences present an ongoing challenge to businesses  The challenges include keeping up with changes in consumer tastes and demand by doing research, finding ways to influence consumer demand and conducting advertising campaigns/consumer surveys. (4) 4.3 Lack of vision and mission statement  Lack of vision and mission statement will hamper meaningful guidance and leadership to employees.  When there is no mission the business will lack focus/direction and single long term objective.  (4) 4.4 Strike Go-slow  Temporary collective refusal of  The employees still carry on with their employees to work.  work, but at a much slower pace than normal.   A collective, organised cessation of  The employees aim to disrupt the work by employees to force the workplace production.  employers to accept their demands. 

Downloaded from hlayiso.com  Workers will not be fired if they  Workers participating in a go-slow are participate in a protected strike often punished , sometimes fired (4) Activity 5 5.1.1 CHALLENGE BUSINESS EXTENT OF CONTROL ENVIRONMENT One of their suppliers is Sand and Stone, Market  Partial control which is sometimes out of stock. NBW’s employees are regularly absent Micro Full control from work The business recently obtained a loan Macro No control from Nala Bank at a high interest rate.  (9) 5.1.2 Secondary sector- Naidoo Brickworks specialise in the manufacturing of bricks (3). Activity 6 6.1.1 Local businesses must lobby the government to increase the levies on imports.  6.1.2 HR must be familiar with the grievance procedure regarding disputes between employer and employee.  6.1.3 Companies must be familiar with Labour law regarding the establishment and legalities of trade unions.  6.1.4. There must be evaluation between current machinery being used and upgrade with new technology in the market.  6.1.5 There must be close discussion between employer and employees regarding measures used that could lead to employees losing their jobs. They should together find alternative ways to avoid any form of retrenchment.  6.1.6 The business should research alternative methods of delivery, for example, on line shopping/ Outsource delivery to logistic companies.  6.1.7. Businesses should engage in projects that will improve the quality of life of the community and thereby increase BBBEE status for procurement tenders.  (14)

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Downloaded from hlayiso.com Activity 1 (Micro Environment) 1.1. Components of Micro environment  Business functions√  Goals√  Resources  Culture √  Management √  Any other relevant answer (3) 1.2. Challenge 1.2.1 Strategies 1.2.2 a) Businesses is not profitable√ a) Business must advertise their products√√ b) NPE employees are always late for work b) induction of new employees (code of conduct) despite several warnings.√ √√ (6) Activity 2 (Market Environment) 2.1. Components of Market environment  Customers√  Suppliers√  Competitors√  Regulators√  Unions√  Any other relevant answer (4) 2.2. Possible strategies a business a business could address Challenges of market environment Possible strategies  Decline on customer base Conduct market survey/research about customer needs√√  Suppliers not delivering on time Create a good relationship with suppliers√√  Too many competitors within the vicinity Sell unique products and advertise your products/business√√ (6)

Downloaded from hlayiso.com Activity 3 (Macro Environment) 3.1.1. Lobbying is trying to influence decisions made by officials in the government or members of regulatory agencies√√ (2) 3.1.2. Types of lobbying:  Hedging against inflation√ by investing extra capital √that will grow in value faster than the rate of inflation. Example: mortgage bonds, shares etc. √  Networking√ with other business owners and managers√ through making contact with them at networking groups. √  Power relationships√ businesses can gain some control of the macro environment√ by establishing power relationship with powerful/influential people. √ (9) 3.1. Power relationships  Strategic alliance agreements with similar business√ on a common task in order to share skills and complement each other. √  Persuasion of large/big investors whose reputation can assist business√ when negotiating deals with suppliers. √  Company representative’s influence on customers√ and potential customers as they represent the company’s products services, policies, values etc. √ (6) 3.2.  By merging√ with another similar business√  Taking over an existing company√ by buying out its shares until the business has the controlling interest. √  Business can simple buy more assets√ of another business√ (6) CONTEMPORARY SOCIO ECONOMIC ISSUES Activity 1 1.1.1 Piracy Meaning of piracy  Piracy is the unauthorised use/reproduction of another person’s original work. 

Downloaded from hlayiso.com  Products that are associated with piracy are computer software/DVD/CDs etc.  Many people download music from the internet without being aware that they are infringing someone else’s intellectual property right. 1.1.2 Ethical misconduct Meaning of ethical misconduct  These are socio-economic issues that occur inside the business that also present threats and challenges to businesses.   Ethical can be defined as acting in ways that are consistent with a person’s value.  Ethical misconduct can be defined as any behaviour by employees of the business that is not consistent with the values of the business. 1.1.3 Strikes Meaning of strikes  A strike can be defined as a collective, organised stopping of work by employees to force their employers to accept their demands.   Strikes are usually the result of a labour dispute and it takes place when employees refuse to work.  The most reasons why employees usually strike include wages, working hours and working conditions. 1.1.4 Go-slows  Go slow is a collective industrial action taken by workers in protest against an employer.   Workers work slowly as possible or reduce production output.  Employees still have to be paid as they are doing their work whereas they do not get paid when they go on strike.  1.1.5 Lockout Meaning of lockout  This is the exclusion of employees by their employer from their place of work until certain terms are agreed to.  1.1.6 Poverty Meaning of poverty  Poverty is when a person is unable to satisfy his or her most basic survival necessity, for example, food, water, shelter etc.  1.1.7 Low income levels Meaning of low Income levels  South Africa has one of the greatest inequalities in income in the world.   This is due to the largest differences in salaries between high earnings and low earners.

Downloaded from hlayiso.com 1.1.8 Lack of skills Meaning of lack of skills  South Africa is currently experiencing severe skills shortages in some fields such as education, medicine, engineering and the finance industry.  (16) Activity 2 2.1.1 Impact of low income levels on businesses  Leads to a decrease in the demand for goods and services resulting to a fall in turnover and lower profits for businesses.   People who earn low salaries and wages may become disheartened this will influence productivity in a negative way.  Consumers shift to cheaper brands of certain products.  Poverty can lead to crimes such as shoplifting and robberies  Businesses will have fewer profits and will not have money to expand.  Income level affects the morale of the workforce and could lead to lower productivity which impacts on the business turnover. (2) 2.1.2 Impact of inflation on businesses  Inflation increases the costs of raw materials and other inputs.   This leads to optimum productivity whereby businesses has to produce the maximum possible output using the least possible input.  It decreases consumer spending resulting to decreased sales and profitability.  Employees may be retrenched which increases unemployment and decreases buying power even further. (2) 2.1.3 Impact of social, cultural and demographic issues on businesses  Different groups of people with different cultures will behave differently as consumers, which will affect the business marketing strategy and sales.   New fashion and cultural trends create different kinds of consumers which may result in the reduction of sales for existing products.  Some businesses may not keep abreast with current trends and they may lose their market share. (2) 2.1.4 Impact of economic crime on businesses  Loss of income if the money was stolen from a business  Loss of jobs if a business closes down.  Businesses lose investors.  Leads to a decrease in investors’ confidence resulting poor economic and business growth.

Downloaded from hlayiso.com Activity 3 3.1.1 Impact of ethical misconduct on businesses  Employees who have been victims of sexual harassment may experience a lack of concentration/anxiousness/productivity.   Corruption and mismanagement of funds will lead to a loss of income.  Corruption undermines businesses and negatively influences investment.  Mismanagement of funds can cost a business to lose a large amount of money through direct fraud and theft.  Business owners involved will face criminal charges.  There is a high staff turnover due to people leaving because they were sexually harassed.  It may result to bad publicity and loss of customers/potential investors. (2) 3.1.2 Impact of population growth on businesses  Excessive growth increases unemployment and crime.   The municipal and health services may be expensive resulting in the consumer having less money to spend on other products.  More land will be used to build houses which mean a decrease in agricultural land and a decrease in basic food supply.  Consumers will have less income and business will have a decrease in sales (2) 3.1.3 Impact of illiteracy on businesses  Business sometimes needs to employ people even though they do not have the correct skills.  Training of these employees can be very costly and the business suffers a financial loss.  Employees without the correct skills can also be the cause of accidents in the workplace and this could impact on the image of the business.  Difficult to market products to people who cannot read or write. (2) Impact of lack of skills on businesses  Businesses cannot find candidates with adequate skills and experience.  Businesses end up appointing a candidate who lacks certain skills resulting in poor products and services.  Training employees is expensive and productivity will be affected as it takes time for newly trained employees to learn his/her new jobs.  The cost of labour becomes expensive as some businesses recruit candidates from abroad. 3.1.4 Impact of unavailability of resources on businesses  The unavailability of coal has led in part to a shortage of electricity in South Africa.   Many businesses lose millions of rands because of load shading and power failure.  The lack of transport due to the scarcity of oil which is used to manufacture fuel may affect businesses.  When the supply of natural resources is threatened it may have negative impact on the operation of businesses and hampers the production processes. (2)

Downloaded from hlayiso.com Activity 4 4.1.1 Impact of inefficiency in the use of resources on businesses  Businesses cannot continue with their operations if natural resources are depleted.   Loss of productivity if business operations come to a halt due to unavailability of natural resources.  (4) 4.1.2 Impact of dumping on businesses  Loss of profits as some local producers cannot compete with cheaper prices.  Businesses may lose revenue and be forced to shut down their operations.   Can lead to a decrease in local production and loss of jobs.  Local businesses are unable to produce the same products at an equal or lower price. (4) 4.1.3 Impact of strikes on businesses  Strikes scares off potential investors.   Businesses may be forced to close down especially those located in townships.  May result in loss of production as employees stay absent from work during strikes.  Many businesses suffer losses as a result of damage to property.  They can lead to violence/assaults/looting/destruction of property and intimidation of workers who do not strike.  Employees can lose their pays for all the days that they strike.  Economy can be jeopardised since production is lost.  Expense of increased salaries and wages is often passed on to the consumer, which causes inflation.  Businesses loose income because productivity is low. (4) 4.1.4 Impact of piracy on businesses  It can undermine the music/movie industry as they lose money.  Drives up the prices of products in order to compensate for the loss in sales.   Leads to job losses in the industry  The music industry feel reluctant to develop new talents as the element of risk is too high.  May cause damage to the value of the businesses.  The businesses loses out on sales and income which in turn threatens industry  The businesses loses out on productivity and profits. (4) 4.2.1  The official shirts should be widely available and more reasonably priced so that they are more affordable.   Businesses making the official shirts could get the vendors at intersections to sell the official shirts for a percentage of the profits.  6) Accept other logical answers Activity 5 5.1.1 Copyright 5.1.2 Trademark

Downloaded from hlayiso.com 5.1.3 Trademark 5.1.4 Patents 5.2.1  Counselling programmes/ train counsellors to provide infected and affected persons/employees.  Develop counselling programmes for infected/affected persons/employees.  Conduct workshops on HIV/AIDS programmes/ campaigns.  Encourage employees to join HIV/Aids support groups. (4) 5.2.2  Donate money/food parcels to local NGO’s  Support poverty alleviation programmes that are offered by the government.  Attract the best employees by being socially responsible and offering the best. volunteering programs. (4) Activity 6 6.1.1 Labour Relations Act The dismissed employees reported the matter to Commission, Conciliation, Mediation and Arbitration (CCMA)  6.1.2 Purpose of the Labour Relations Act  Provides a framework where the employees, trade unions and employers work together to discuss matters relating to employment, e.g. wages, conditions of employment.   Promotes orderly negotiations and employee participation decision making in the workplace.   Promotes resolution of labour disputes.  Promotes fair employment practices.  Outlines the relationship between employees and employers.  Provides simple procedures for the registration of trade unions and employers' organizations.  Regulates the rights of trade unions and facilitates collective bargaining.  Regulates the effectiveness of bargaining councils and statutory councils.  Establishes workplace forums to promote the interest of all employees in the workplace whether they belong to the trade union or not.  Allows workplace forums where employees may participate in decision making.  Establishes the Commission for Conciliation, Mediation and Arbitration (CCMA) to resolve labour disputes through statutory conciliation, mediation and arbitration.  Endorses the right to strike against retrenchments, and facilitates labour disputes.  Clarifies the transfer of contracts of employment procedures.  Establishes Labour Courts and Labour Appeal Courts to deal with labour issues (4) 6.1.3 Functions of trade unions  Improves conditions of employment.   Ensures that all employees are treated equally in the workplace  Representing the interest of general society and minority groups through media and negotiations.  Influencing government decisions.  Representing employees corporately and individually.

Downloaded from hlayiso.com  Improving material benefits of their members.  Establishing minimum economic and legal conditions/influencing economic policy and law.  Playing a role as moral institutions that will uplift the weak and oppressed and give them the dignity and justice they deserve.  Protecting workers from unfair labour practices and unfair dismissal.  Take legal action on behalf of members when necessary (4) AVENUES OF ACQUIRING THE BUSINESS Activity 1 1. The reasons why entrepreneurs may decide to purchase an existing business  The business is established  The market research has already been done  An established customer based exists  It is easier to secure finance  Income is guaranteed from day one  It is an established brand that you are buying  There is an instant (4) Any other relevant answer which relates to the reasons why entrepreneurs may decide to purchase an existing business Activity 2 2.1 Outsourcing  (2) 2.2 Leasing (2) Activity 3 3.1 Advantages of leasing  The lessor is usually a specialist in the field.  Technicians are always on standby to offer advice and training.  Maintenance is carried out by qualified personnel on regular basis, according to the contract.  The reputation of the company that leases the asset is at stake and it will ensure that the lessee receives the best after - sale service.  Leasing costs are tax deductible.  The asset is used only until it is needed or until the end of the lease term,this allows companies to be more flexible in taking on more work.  It is easier to find finance for a lease agreement than for the purchasing of an expensive asset, due to huge costs. (4)

Downloaded from hlayiso.com Disadvantages of leasing  Not all assets become the property of the lessee. They may still have to be purchased at the end of the agreement at an agreed price.  Maintenance agreements are usually expensive and non- negotiable.  The agreement usually cannot be ended without a penalty, even if the lease is not needed anymore.  Some lease agreements may require the lessee to repair and maintain the assets.  If a lessee wants to sell his business, the new buyer may have to takeover the unexpired lease payment/ leased asset.  The asset may be damaged by the lessee if there is no proper control over the care of the asset. (4) 3.2 Advantages of outsourcing  It reduces risk and ensures continuity of service should a key employee resigns  The outsourced company has specialized knowledge / experts to perform the task.  Develops skills of internal staff by working with outsourced experts.  Promotes innovation and change and benefits from ideas and suggestions of the vendor.(4) Disadvantages of outsourcing  Loss of management control over the task, since the outsourced business would have its own management.  Lack of personal care and equality may be compromised because the outsourced company may not follow certain procedures.  There may be hidden costs (not mentioned in the contract) after it is signed.  Leakage/ disclosure of confidential company information to the outsourced company e.g. product / pricing policy. (4) Activity 4 4.1 Identification of business avenue Motivation Franchising Mr Naidoo, the founder of BC allows new entrepreneurs to start their own businesses using his business name and trademark at a fee. (3) 4.2 Advantages of franchising  Franchisees and their staff receive training and continuous assistance and support from the franchisor.

Downloaded from hlayiso.com  Banks will more readily grant financial assistance to an established business and the franchisor might be willing to assist financially  The product is already well known in the market due to extensive advertising.  Franchisees benefit from lower costs due to centralized buying by the franchiser.  Forms of franchising that are not available to the public are often available to franchises.  Purchasing a franchise could be cheaper than starting your own business.  A business is based on a proven idea and the product/ service are tried and tested.  Reduced long term financial risk.  Businesses are able to use a recognised brand name and registered trademark, which helps with advertising and marketing.  The systems/ operations/ goods and services are well established.  A franchisor obtains support from the franchisor, which often includes training and/ business advice/ marketing/ legal support.  There is often access to group support from other franchisee and a network of communication and legal advice.  Established suppliers give bulk discounts as they form part of a larger group.  The marketing and advertising costs are shared so they are often lower than for a non - franchised business.  Management advice is often provided, so it is not necessary to be a business expert Sub max (2) Disadvantages of franchising  Acquiring a franchise can be an expensive initial layout.  There are often restrictions in the agreement in terms of how you can run the business.  Many creative entrepreneurs feel limited as to how much they can grow/expand their ideas.  The brand could get a bad reputation through other franchisees.  A large portion of profits is paid in royalties, and often the franchisors do not deliver on their promises.  It is often difficult to sell a franchise/ terminate a contract. Sub max (2) 4.3 Contractual implications of a franchising  The obligations of the franchiser and franchisee  The training and operational support the franchiser will provide and the cost involved.  The exact territory and any inclusivity.  The initial duration of the franchise and any renewal rights.  The total investment.  How to deal with trademarks, patents and logos.  What royalties and service fees will be paid  Tax requirements  How to sell or transfer the franchise  Advertising policies  Settlement of disputes (4)

Downloaded from hlayiso.com PROFESSIONALISM AND ETHICS Activity 1 1.1 Scenario on professionalism 1.1.1 Principles of professionalism from the scenario.  The employees perform their tasks according to the acceptable business norm times stipulated in their employment contract. √  They ensure that the quality of their work is of a good standard before submission. √  They also continually improve their skills and knowledge about work.√ 1.1.2 Other principles of professionalism. Employees should respect themselves and the rights of others. √√ Responding quickly to the request of customers. √√ Communicate with clarity and honesty. √√ Meeting deadlines by completing assignments before the due date. √√ Using resources responsibility with due regard for the environment. √√ Respecting the image of the business/your profession, e.g. adhere to the dress code of the business/profession. √√  Respecting diversity and differences and demonstrate cultural sensitivity.  Being committed to quality and apply skills and knowledge to the benefit of the business/society at large. √√  Adhering to confidentiality measures by not disclosing sensitive information about customers/business. √√  Remaining objective, act fairly and justly to all without being biased or showing favouritism. √√  Sharing knowledge by investing time and expertise with junior staff members, e.g. uplifting/empowering others. √√  Offering and accept appropriate incentives, goods and services in business transaction. √√  Any other relevant answer related to the other principles of professionalism. NOTE: 1. Do not allocate marks for responses quoted in QUESTION 7.2. Max (8) 1.2. Differences between professionalism and ethics. PROFESSIONALISM ETHICS  Set of standards of expected behaviour. √√  Conforms to a set of values that is morally acceptable. √√  Forms part of a code of conduct to guide  Applying a code of conduct set by a employees to act professionally. √√ profession or business. √√  Focuses on developing a moral compass to  Focuses on upholding the reputation of a use in decision making. √√ business/ profession. √√

Downloaded from hlayiso.com  Includes guidelines on employees' appearance/  Involves following the principles of right or communication/attitude wrong in business responsibility etc. √√ activities/practices/dealings. √√  Used for the good of the employees/individuals.  Acceptable to society/ community. √√ √√  Apply a code of conduct set by the profession  Forms part of the employees' code of or business. √√ conduct. √√  Any other relevant answer related to  Any other relevant answer related to the professionalism ethics Sub max (4) Sub max (4) Activity 2 2.1.1. A. the right approach ⩒ B. Consequential approach C. The common good approach ⩒ (3) 2.1.2 Ways in which professional, responsible, ethical and effective business practice should be conducted  Businesses should treat all employees equally. √√  Plan properly and put preventative measures in place. √√  Pay fair wages/salaries which are in line with the minimum requirements of the BCEA. /Remunerate employees for working overtime/during public holidays. √√  Engage in environmental awareness programmes. /Refrain from polluting the environment, e.g. by legally disposing of toxic waste. √√  Refrain from starting a venture using other businesses' ideas that are protected by law. √√  Business decisions and actions must be clear/transparent to all stakeholders.√√  Businesses should be accountable /responsible for their decisions and actions/patent rights. √√  Hiring honest/trustworthy accountants/financial officers with good credentials.√√  Regular/Timeous payment of taxes. √√  Draw up a code of ethics/conduct. √√  Ongoing development and training for all employees. √√  Performance management systems. /Appraisals should be in place. √√  Adequate internal controls/monitoring/evaluation. √√  Any other relevant answer related to the ways in which professional, responsible, ethical and effective business practice should be conducted Max (10) 2.1.3. Good and bad decisions GOOD DECISIONS BAD DECISIONS Maintaining high levels √ of integrity √ Not considering √ values √

Downloaded from hlayiso.com Honouring √ professional business practices√ Insufficient or erroneous √ information √ Respecting √ diversity √ Selfish √ motives√ Not starting a business venture √ at the expense Violating customer’s √ privacy √ of others. √ Payment of fair √ wages √ Damaging √ the environment √ Not discriminating √ against employees √ Price √ fixing √ Regular payment √ of tax √ Tax √ evasion√ Reducing √ environmental pollution √ Cloning √ animals or people √ Importing goods that have been produced by Bribery √ factories √ with fair labour practices. √ Any other relevant answer related to good Any other relevant answer related to bad decisions decisions Sub max (6) Sub max (6) Max (12) ACTIVITY 3 3.1.1. Unprofessional business practices Motivation A. Sexual harassment ⩗⩗ Someone in power abuses his position with suggestive behaviour which victimises the workers ⩗ B. Abusing of work time ⩗⩗ the workers and the financial manager loves playing computer games during works hours ⩗ 3.2 Sexual harassment  Clear policies that deals with sexual harassment ⩗⩗ 3.3 Abusing of work time  clear guidelines about responsibilities and duties ⩗⩗ ENTREPRENEURSHIP: SOLUTIONS 1.1 An entrepreneur is a person who identify a business opportunity√ and take advantage of it√ 1.1.1 Entrepreneurship from the scenario Entrepreneurial quality Motivation (a) Have skills and expertise√√  He has a BCOM degree that he acquired two years ago√. (b) Prepared to take calculated risk√√  He used all his inheritance to open PF, even though he did not have the experience in running the business√

Downloaded from hlayiso.com © Self -motivated, passionate and  He worked extra hours to make his ambition√√ business a success as he was determined to achieve his dream√ 1.1.2 (a) Perseverance√ (b)high level of energy√ (c organizational skills√ (d)flexibility√ (e) willpower to overcome obstacles√ (f) Desire for responsibility√ (g) Good management and leadership√ ANY 4x1(4) 1.2 Outline key success factors (a) Sustainability√√ (b) Profitability√√ (c) Customer base√√ (d) A great idea√√ (e) Competent workers√√ (f) Vision√√ (g) Ability to adapt to change√√ (h) Goods and services of quality√√ (i) Keep looking for new opportunities√√ (j) Financial control√√ (12) 2.1.1 Key success factor Motivation A. Sustainability√√  His cakes are now available all over the country√ B. Competent workers√√  Sizwe’s Enterprise pays his employees well and they have rewarded him with loyalty and hard work.√ 2.2 Areas of improvement 2.2.1 Exceptional organizational skills - Entrepreneurs need to possess organizational skills to manage their business on a day to day basis - Starting and running a business does not end at having a good idea

Downloaded from hlayiso.com 2.2.2 Desire for responsibility - Entrepreneurs like to prove themselves as being innovative and hard working -They are responsible for creating their own income 2.3 Ways in which businesses can use to ensure that they remain profitable and sustainable (a) Proper succession planning so that it can continue to exist despite all the challenges and threats it is confronted with. (b) Sound managing finances. © maintaining a solid customer base. (d)monitoring the external and internal environment €behaving ethically and being social responsible (6) (accept any other relevant correct answer) TEAM PERFORMANCE AND CONFLICT MANAGEMENT SUB-TOPIC: TEAM DYNAMICS AND CONFLICT MANAGEMENT MARKING MEMO ACTIVITIES Activity 1 1.1 Storming 1.2 Forming  1.3 Performing 1.4 Norming (8) Activity 2 2.1 The importance of teamwork  It promotes a sense of achievement and this motivates workers.  It creates synergy where the sum is greater than the part.  It could remove constraints from making a person do his work properly.  Teamwork promotes strong working relationships  Team work can create healthy competition  Team members learn from each other   Teams innovate faster (6)

Downloaded from hlayiso.com Activity 3 3.1 Meaning of conflict  Clash of opinions or ideas or view points in the work place.  Disagreement between two or more parties in the workplace. 3.2.1 Causes of conflict Motivation Culture Some employees of Trevor tyres Ltd find it difficult to tolerate each other beliefs and values. Limited resources Due to lack of capital, only two computers are available for six employees to perform their duties efficiently. (6) 3.2.2 Other causes of conflict in the workplace  Scarcity/limited of resources   Different attitudes, values or perceptions  Disagreements/lack of consensus about needs, goals, priorities and interests.  Poor/ vague/ ambiguous communication  Poor /inadequate of organizational structure/ organogram/hierarchy  Lack of teamwork/ cooperation between team members  Lack of uncertainty/clarity in roles and responsibilities.  Lack of understanding of how to get the best out of teams  Inconsistency / lack of uniformity in leadership decisions (4) INTRODUCTION HUMAN RESOURCES GRADE 11 Baseline assessment (Worksheet) 1.1.1 Appointing suitable people for the job √ 1.1.2 Human resources activities  Conducting human resources planning.√√  Recruiting potential employees.√√  Selecting employees. √√  Appointing employees (Drawing up the employment contracts) √√  Orientating employees (Induction) √√  Remunerating employees√√  Training employees and developing their skill√√  Motivating employees√√

Downloaded from hlayiso.com  Appraising employees’ work performance. √√  Retaining employees. √√ Activity1 Recruitment 1.1 Meaning of recruitment  Recruitment is the process used by businesses to identify vacancies √in the business and attract suitable candidates for it.√  It aims at finding candidates√ who have the necessary knowledge/ experience/ qualification to fill the vacancy.√  Businesses may choose to use an internal or external method of recruitment √depending on the nature/requirements of the vacancy.√  It is an on-going process√ as employees leave their jobs for other jobs/get promoted /retire/as new technological skills are required.√ Max 4 1.2 1.2.1 JOB DESCRIPTION JOB SPECIFICATION 1. Assisting with network administration tasks. √ Five years of experience working as an IT specialist is advantageous√ 2. Installing new software and hardware.√ Applicants must have a diploma in information technology as a minimum requirement.√ (4) 1.3 Sources of external recruitment  Recruitment agencies√  Billboards √  Printed media, e.g. newspapers/flyers/magazines/posters√  Electronic media, e.g. radio/TV√  Social media/Social networks/Internet/Business websites√  Recruitment agencies√  Walk-ins√  Head hunting√  Professional associations√

Downloaded from hlayiso.com  Networking√  Educational/Training institutions√  Word of mount√ Note; Mark the first (FOUR) (4) Activity 1.2 (Homework) 1.2.1 Quotation  The human resource manager of ECP prepared a job analysis. √  The vacancy was advertised in the local newspaper. √ 1.2.2 Recruitment procedure.  The human resource manager (HRM) should prepare√ the job description in order to identify recruitment needs. √  HRM should indicate the job specification/description/key performance √areas to attract suitable candidates.√  Choose the method of recruitment,√ e.g. internal/external, to reach/target the suitable applicants/candidates.√  Vacancies can be internally advertised√ via internal email/word of mouth/ posters/staff notices.√  If the external recruitment is chosen√, the relevant recruitment sources should be selected, e.g. recruitment agencies/tertiary institutions/ newspapers√  If internal recruitment is unsuccessful,√ external recruitment should be considered.√  If the external recruitment is done√, the relevant recruitment source should be selected, e.g. recruitment agencies, tertiary institutions, newspapers,√  The advertisement should be prepared √with the relevant information, e.g. the name of the company, contact details, contact person,√ Activity 2 Selection 2.1 Meaning of screening as part of the selection procedure  Check application documents√ against the requirements of the job.√  Candidates who meet the minimum requirements √are separated from others.√  Do background/credit/reference checks√ of applicants who qualify for the job.√  Prepare a shortlist √of suitable candidates after screening√

Downloaded from hlayiso.com 2.2 Quotation 2.2.1  KDP management received application forms from various applicants. √  KDP conducted preliminary interviews to select suitable candidates. √ 2.2.2 Selection procedure Option 1  Determine fair assessment criteria√ on which selection will be based. √  Applicants must submit √the application forms/curriculum vitae and certified copies of personal documents/IDs/proof of qualifications√  Sort the received documents/CVs√ according to the assessment/selection criteria.√  Screen/Determine which applications meet the minimum job requirements √and separate these from the rest.√  Preliminary interviews are conducted √if many suitable applications were received.√  Reference checks should be made √ to verify the contents of CV's, e.g. contact previous employers to check work experience.√  Compile a shortlist √ of potential candidates identified.√  Shortlisted candidates may be subjected√ to various types of selection tests e.g. skills tests, etc.√  Invite shortlisted candidates √for an interview.√  A written offer is made√ to the selected candidate.√  Inform unsuccessful applicants √about the outcome of their application./Some adverts indicate the deadline for informing only successful candidates.√ NOTE: The procedure can be in any order Option 2  Receive documentation,√ e.g. application forms and sort it according to the criteria of the job.√  Evaluate CVs √and create a shortlist/Screen the applicants.√  Check information in the CVs √and contact references.√  Conduct preliminary sifting interviews√ to identify applicants who are not suitable for the job, although they meet all requirements.√  Assess/Test candidates√ who have applied for senior positions/to ensure the best candidate is chosen.√

Downloaded from hlayiso.com  Conduct interviews√ with shortlisted candidates.√  Offer employment √ in writing to the selected candidate(s).√ (6) Activity 3 Interview 3.1.1 INTERVIEWER ROLES Interviewer/Jayendran 1. Jayendran shortlisted five suitable candidates and invited them for interviews.√ 2. Candidates were allocated the same amount of time and their responses were recorded√ 3.1.2 Other roles of the interviewer during the interview  Introduce members of the interviewing panel to each candidate/interviewee.√√  Make the interviewee feel at ease. √√  Explain the purpose of the interview to the panel and the interviewee. √√  Record interviewees' responses for future reference. √√  Do not misinform/mislead the interviewee. √√  Avoid discriminatory/controversial types of questions, e.g. asking a female candidate about family planning/having children. √√  Provide an opportunity for the interviewee to ask questions. √√  Close the interview by thanking the interviewee for attending the interview. √√ Note: Do not award marks for roles given in the scenario. Activity 4 Employment contract 4.1 4.1.1 Aspects of the employment of employment contract  job tittle√  job description √  working hours.√ 4.1.2 other aspects that should be included in the employment contract. Aspects/content of the employment contract  The full name and address of the employer√√  Signature of both employer and employee. √√  Job title/position√√  Job description. √√  Job specification√√

Downloaded from hlayiso.com  Working hours, e.g. normal time / overtime √√  Overtime. √√  Salary/Remuneration package. √√  Termination of the contract√√  The date of commencement of employment and the details of a probation period. √√  Other types of payment(benefits) √√  Details of deductions e.g., PAYE, UIF, Medical Aid etc. √√  Frequency of pay-outs and methods used e.g. direct bank deposit√√ Activity 4 B 4.2.1 Annual leave is based on employee performance Annual leave should be based on number of days worked that is 21 days per year, 1 day for every 17 days worked√√ Resignation when Thembisa falls pregnant. Maternity leave. A pregnant employee is entitled to four consecutive months. √√ Working hours are not stipulated in the contract Working hours must be stipulated in the employment contract. √√ Maximum hours per week is 45 hours√√ ACTIVITY 4 C 4.3.1 CONTRACT OF EMPLOYMENT Entered into between: Siyazama Contractors …………………………………………………………………………………………………………….. (herein after referred to as "the employer") Address of employer: 106 Old Main Road Pinetown Industrial Building Durban 4000 ………………………………………………………………………………………………………………… and

Downloaded from hlayiso.com Snehlanhla Myeni ………………………………………………………………………………………………………………… (herein after referred to as "the employee") 1. Commencement This contract will begin on …1January 2021…………… …….and continue until terminated as set out in clause 4. 2. Place of work 106 Old Main Road Pinetown Industrial Building Durban ……………………………………………………………. 3. Job description Job Title …Receptionist……………………………………………. (e.g.. Domestic worker, child minder, gardener, etc) Duties .. Serve visitors by greeting, welcoming and providing direction to them. Notify company personnel of visitor arrival. Maintain security and telecommunications system Informs visitors by answering or referring inquiries………………… ……………………………………………………………………………………………………… 4. Wage 4.1 The employee’s wage shall be paid in cash on the last working day R10 000……….. of every month and shall be: 5. Hours of work 5.1 Normal working hours will be from …9h00……… a.m. to …5h00………. p.m. Mondays to Fridays. 6. General Any changes to this agreement will only be valid if they are in writing and have been agreed and signed by both parties. SIGNED AT Durban (Pinetown) ….. ON THIS …01…… DAY OF January………. 2021..S EMPLOYER SIGNATURE………… EMPLOYEE SIGNATURE…………………………… Witnesses:…………………………

Downloaded from hlayiso.com Activity 5 INDUCTION AND PLACEMENT 5.1.1 HUMAN RESOURCE MOTIVATION ACTIVITIES ST conducted the orientation programme for Kobie√ 1. Induction 2. Placement ST also determined Kobie’s strengths and weakness by subjecting him to psychometric tests.√ 5.1.2 The purpose of induction  To introduce new employees√ to management/colleagues to establish relationships with fellow colleagues at different levels.√  Create opportunities for new employees√ to experience/explore different departments.√  Explain safety regulations and rules√, so that new employees will understand their role/responsibilities in this regard.√  Communicate√ information about the products/services of the organisation √  Allow new employees the opportunity to ask questions√ that will reduce insecurity/anxiety/fear.√  Make new employees feel welcome√ by introducing them to their physical work space.√  Create a feeling of security. √√  Create realistic expectations. √√  Ensure that the new employee become productive √ as soon as possible.√  Inform new employees about the rules, policies, standard procedure√ and communication channels.√  Make new employees to feel welcome. √√ Activity 5.2 Multiple Choice Choose the options that best suits the next statements 5.2.1.C √√ 5.2.2 C√√ 5.2.3 A√√

Downloaded from hlayiso.com ACTIVITY 6. 6.1 Fringe benefits Pension fund √ Medical aid √ Provident Fund √ Allowances √ Funeral benefit √ Unemployment insurance Fund √ Pension Fund √ Issuing of bonus shares √ Staff discounts Mark the first (FOUR) 6.2 6.2.1 TYPE OF SALARY MOTIVATION DETERMINATION NDN journalist are paid according to the number of articles they write. √ 1.Piece meal The auditor general Mr. Muzie is paid monthly.√ 2.Time-Related 6.3 GROSS SALARY NET PAY  Gross salary is the salary earned  This is the amount of money that the before any deductions are made. √√ employee takes home. √√  It includes all company contributions  It is the salary earned after any such as medical aid, pension fund or deductions e.g. income provident fund, and allowances√√ tax/retirement annuities/pension/ investments etc. √√

Downloaded from hlayiso.com 6.4 Employee fringe 6.4.1 Unemployment Insurance Fund (UIF)  This is a compulsory amount that every company pays for each employee. √√  The employee is only required to pay 1% of the total income earned deducted from the employee’s salary √√  The employer pays the other 1%.  The fund provides benefits to employees that lose their job or unable to work due to illness/pregnancy/adoption √√  The fund also contributes to dependents if the employee dies. √√ 6.4.2 Provident Fund  Long term savings for retirement. √√  Fund that is maintained from monthly contributions by the employee and employer. √√  Money is invested by the fund administrators to allow it to pay the member a lumpsum on retirement or resignation. √√ ACTIVITY 7 7.1.1 ACTS MOTIVATION 1.LRA OE encourages workers to form workplace forums to promote interest of all workers.√ 2.BCEA OE also ensures that workers utilise 21 days of leave per year.√ 7.1.2 The implication of the Labour Relations Act on the human resources function  Allow workers to form workplace forums/trade unions to promote the interests of all employees. √√  Promotes orderly negotiations and employee participation in decision making in the workplace. √√  Protects the rights of employees/employers as outlined in the Constitution. √√  Promotes resolution of labour disputes√√ 7.1.3 The implication of Basic Conditions of Employment Act on the human resources function  Ensure that employees do not work more than 45 hours a week. √√  Over-time is limited to a maximum number of 3 hours per day and 10 hours per week. √√  Ensure that employees utilise 21 days consecutive leave per year. √√  Ensure that employees are granted the 30 days sick leave in a three-year cycle. √√  Meal interval for employees of 1 hour after 5 hours of work are adhered to√√ ACTIVITY 8 8.1.1 ACTS MOTIVATION 1.COIDA SSM contribute to compensation fund to gard against any injuries and disease that may occur during the production process√

Downloaded from hlayiso.com 2.EEA SSM also ensure that there is equal representation of all racial groups in every level of employment. √ 8.1.1 The implication of the employment Equity Act on the human resources function  The human resources manager must guard against discriminatory appointments. √√  Ensure that there is equal representation of all racial groups in every level of employment. √√  Promote equal opportunities and fair treatment. √√  Ensure that diversity/inclusivity in the workplace is achieved.  Prepare an employment equity plan in consultation with employees. √√  Implement an employment equity plan. √√ 8.1.2 The implication of the COIDA on the human resources function  Businesses should provide a healthy/safe working environment√√  Ensure that the premises/equipment/machinery is in good working condition. √√  Register with the Compensation Commissioner and provide the particulars of the business. √√  Report all incidents causing death/injury/illness of employees. √√  Levies must be paid to the Compensation Fund. √√  Keep records of employees' income and details of work for four years. √√  Submit returns of earnings by no later than 1 March annually. √√  Allow regular assessment of the workplace by inspectors to determine the level of risk their employees are exposed to. √√  Employers may not make deductions for COIDA from employees' remuneration packages. √√  Businesses must ensure that claims are lodged within twelve months of the date of the accident. √√