BUSINESS S 2015-NOV-QP-and MEMO_hlayiso.com_.pdf

education Department: Education REPUBLIC OF SOUTH AFRICA (~ BUSINESS STUDIES ) GRADE 11 \ FINAL EXAMINATIONS - 2015 / () EXAMINER : R NAIDOO MARKS : 300 MODERATOR : R GOVENDER DURATION : 3 hrs This question paper consists of _14 pages. Page 1 of 14

Downloaded from hlayiso.com RU IS AND INFORMAT Read the following instructions carefully before answering the question 1. This question paper consists of THREE sections : « SECTIONA : COMPULSORY e SECTION B : CONSISTS OF FIVE QUESTIONS CHOOSE ANY THREE QUESTIONS FROM THIS SECTION e SECTION C : CONSISTS OF FOUR QUESTIONS CHOOSE ANY TWO QUESTIONS FROM THIS SECTION 2. Read the instructions carefully for each question and take particular note of what is required 3. Number the answers correctly according to the numbering system used in the question paper. 4, Except where the instructions are given, answers must be in full sentences. 5. Use the mark allocation and the nature of each question to determine the length of an answer. 6. Use the table below as a guideline for marks and time allocation when answering each question and TICK the questions that you have chosen © SECTION QUESTION MARKS TIME A. COMPULSORY ONE 40 24 min. B. Five direct TWO 60 36 min. Ran NY THREE 60 36 min. FOUR 60 36 min. THREE QUESTIONS = Fae = se min SIX 60 36 min. C. ESSAY Questions SEVEN 40 24min. CHOOSE ANY EIGHT 40 24 min. TWO QUESTIONS NINE 40 24 min. TEN 40 24 min. TOTAL 300 180 min. (3hrs) Page 2 of 14

Downloaded from hlayiso.com SECTION A: COMPULSORY QUESTION ONE : (40 marks) 1.1 - Four possible options are provided as answers to the following questions. Lit 1.1.2 1.1.3 1.1.4 1.1.5 Choose the correct answer and write only the letter next to the question number on the special answer sheet provided. Which ONE of the following forms part of the MACRO environment? A) The mission of the business B) The economic environment C) Customers D) Suppliers These are forms of business where there is no legal entity, and the owner or owners pay tax in a personal capacity. A) Private company and public company B) Partnership and private company C) Close corporation and Partnership D) Sole trader and Partnership The marketing mix consists of : A) . Product, price, distribution, promotion B) Personal selling, sales promotion, advertising and publicity C) Product development, design, packaging and trademarks D) Pricing techniques, price determination, price adjustment and demand and supply The resource-investigator is a team role where the team who fulfils the role explores opportunities and goes out to bring in new ideas by networking with others. Which team dynamics theory includes this team role? A) Jungian theory B) Margerison McCann theory C) MRT-1 approach D) Belbin’s role theory The process by which company representatives talk to applicants and evaluate their skills, personality and appropriateness for a particular position. A) Recruitment B) Selection C) Induction D) Interview P.T.O/ 1.1.1.6 Page 3 of 14

1.1.6 1.1.7 1.1.8 1.1.9 1.1.10 Downloaded from hlayiso.com This is the way people interact in the group when they have a common goal: “+ A) Conflict ~~ ~ B) Team dynamics C) Direct distribution D) Market segmentation This is needed to start a business with 2 or more people. A) Registrar of companies B) Limited liability C) Unlimited liability D) Partnership agreement This is the broad external social, political and economic contexts in which the business operates: ( ) A) Micro B) Market C) Macro D) Both A and B This is a collective, organised stoppage of work by employees to force the employers to accept their demands: A) Piracy B) Dumping C) Strike D) Economic crime The stage in team development where teams work together effectively as a unit: A) Forming ( B) Storming C) Norming D) Performing (10x2) = 20 x2) = P.T.O/ 1.1.2 Page 4 of 14

4 i Downloaded from hlayiso.com 1.2. Choose the correct word/s from those given in brackets. Write only the 1.2.1 1.2.2 1.2.3 1.2.4 1.2.5 correct word/s on the special answer sheet provided. (Unit cost/Fixed cost) Is calculated by dividing the total cost by the number of manufactured goods. (Quality Circle/Quality Assurance) is a group of employees who work in different departments, but who also dea! directly or indirectly with the same product or service. (Hyper-inflation/Inflation) is defined as a sustained and marked increase in the price of goods and services. The process of introducing a new staff member to the business is (Recruitment/Induction). (Publicity/Advertising) is the most popular method for manufacturers to get their message to their target market and consumers. (5x2) = 10 3 Match COLUMN A with the terms in COLUMN B. Write only the correct letter on the special answer sheet provided. COLUMN A COLUMN B 1.3.1 Procedures for claiming temporary | A) South African Bureau of Standards disablement. 1.3.2 Exclusive rights granted to the B) Royalties creator of an original work. C) Compensation for Occupational Injuries 1.3.3 The way the body reacts to and Diseases Act (COIDA) situations that a person finds difficult to control. D) Stress 1.3.4 The official quality-assurance body | E) Labour Realtions Act “y that sets and maintains standards of ‘ products. F) Copyright 1.3.5 A document used to invite the public | G) Prospectus to buy shares and debentures in a company. H) Memorandum of Incorporation (5X2) = 10 TOTAL SECTIONA : 40 P.T.O/... SECTION B Page 5 of 14

Downloaded from hlayiso.com SECTION B This section consists of FIVE QUESTIONS. Choose ANY THREE QUESTIONS from this section. START EACH QUESTION ON A NEW PAGE. ESTION TWO ‘BUSINESS ENVIRONMENTS 2.1 Read the scenario below and answer the questions that follow : NANA’S LADIES HAIR SALON Nana owns an Informal hair salon that operates at a local taxi rank. She is an excellent hairdresser. Men also approach her to do their hair. Nana’s employees are not trained to do men’s hair and her salon is not equipped to provide such services. She does not have sufficient capital to buy the necessary equipment. Nana is worried about the increase in violence at the taxi rank which may scare clients away from her business. As an informal business, she has to pay the full retail price for shampoo and equipment that she buys from Jumbo Wholesalers. i) 21.1 2.1.2 2.1.3 2.1.4 2.2 2.2.1 2.2.2 Name the business sector in which Nana’s Ladies Hair Salon is operating. (2) Identify ONE challenge for Nana’s business from EACH of the THREE business Environments from the case study. Use the table below to present your answer. (9) CHALLENGE BUSINESS ENVIRONMENT Indicate the DEGREE OF CONTROL which Nana’s salon may normally have over each of the business environments identified in 2.1.2 above. (3) BUSINESS ENVIRONMENT | DEGREE OF CONTROL Name THREE(3) components of the MARKET ENVIRONMENT (6) Identify the business environment in which the PORTERS FIVE FORCES model may be applied. (2) List the FIVE force of Porter’s Model (10) P.T.0O/...2.3 Page 6 of 14

Downloaded from hlayiso.com 2.3Read the case study below and answer the questions that follow: The owners of Hoho Plantations have decided to expand their business to include a furniture manufacturing company called Unathi Timber Products. They use their own vehicles to transport raw materials and finished goods. They approached their local branch of Nedbank to finance their expansion. The owners also decided to approach the insurance company Metropolitan to inform their workers about insurance. 2.3.1 Classify the businesses mentioned in the case study according to the various sectors they operate in (i.e. PRIMARY; SECONDARY; TERTIARY) (8) 2.4 List and explain the THREE(3) Solutions to Piracy (6) 2.5 List FIVE(5) Functions of a TRADE UNION (10) 2.6 List TWO(2) types of Business Relationships (4) TOTAL = 60 P,T.O/.....QUESTION THREE Page 7 of 14

Downloaded from hlayiso.com QUESTION THREE : BUSINESS VENTURES ’ 3.1 Tabulate the differences between PARTNERSHIPS and CLOSE CORPORATIONS under the following headings. Copy and complete the table (20) PARTNERSHIP CLOSE CORPORATION 1. Legal formation procedures 2. Liability 3. Legal personality 4, Continuity 5. Sources of Capital 3.2 Read the case study of ZK Matthews Computers below and answer the questions that follow During a meeting on 30 September 2014, members Wilber, Patrick and Nceba decided that certain functions had to be performed to capacitate the business. The intended close corporation has to be registered by the first week of October 2014 and additional capital of R20 000 has to be raised by the second week. (Member responsible - Patrick) Staffing Is still a problem and a sales manager and support staff have to be recruited, interviewed and appointed within three weeks in time for the beginning of the business. (Member responsible — Nceba) The business intends to rent a building which has to be fully furnished. The leasing contract, as well as all communication lines have to be finalised within the first two weeks, (Member responsible - Wilbur) Stock has to be purchased, priced and displayed by the second week. (Member responsible — Patrick) In-service training will take place from week three to week five. (Member responsible ~ Nceba) | ( 3.2.1 Study the information above and use it to create a GANTT CHART. Redraw the GANTT ¢ CHART below to complete the answer, (12) TASK WEEK | WEEK | WEEK | WEEK | WEEK | MEMBER 1 2 3 4 ‘5 Registration Capital Staffing : Rental contract and comm. Line Stock Training staff P,T.0/ 43.3 Page 8 of 14

Downloaded from hlayiso.com 3.3 “Leasing is one of the avenues of doing business.” 3.3,1 Tabulate THREE(3) advantages and disadvantages of LEASING for the Lessee (12) 3.4 “Start-up Capital can be divided into EQUITY; DEBT and GRANTS” 3.4.1 Briefly explain : a) EQUITY b) DEBT c) GRANTS (6) 3.5 Study the graph below and answer the questions that follow % Popularity of Motor Vehicles { } cy *~“ 3.5.1 Identify the type of graph used in the presentation above. (1) 3.5.2 Indicate the most popular motor vehicle according to this graph. Give ONE reason for your answer. (3) 3.5.3 List THREE(3) advantages of using graphs when presenting information (6) TOTAL = 60 P.T.O/....QUESTION FOUR Page 9 of 14

Downloaded from hlayiso.com a QUESTION FOUR : BUSINESS ROLES 4,1 Read the scenario below and answer the questions that follow: Jane has been working for AHA Consulting CC for the past three years and Is a reliable, experienced and qualified employee. The business has advertised a senior management position. Vusi, the human resources manager, has promised to appoint Jane in return for sexual favours and sometimes uses business resources for his personal gain. 4.1.1 Quote TWO(2) situations from the scenario that could be considered to be unethical business practices. (4) 4.1.2 Recommend ONE way in which each of the situations identified in 4.1.1 could be addressed. (4) 4.2 “Problems within the business need to be solved as soon as possible.” 4.2.1 Describe SEVEN(7) steps that must be followed when solving a problem. (14) ( ; 4.2.2. Briefly explain any FOUR(4) steps that can be used when applying the DELPHI TECHNIQUE to solve a problem. (8) 4,3 Suggest FIVE(5) strategies that can be used to manage STRESS (10) 4.4 Explain FOUR(4) reasons why businesses in South Africa are involved in Social Responsibility programmes. (8) 4.5 Identify any FOUR(4) factors that influence team dynamics (8) 4.6 Read the statements and classify them into the different TEAM DYNAMIC THEORIES: 4.6.1 Define team roles as patterns of behaviour that people show 4.6.2 Identifies four pairs of functions and attitudes 4.6.3 Defines team roles in terms of the contributions each member brings to the team 4.6.4 Identifies eight roles that different people take (4) TOTAL = 60 P.T.O/,...QUESTION FIVE Page 10 of 14

_— Downloaded from hlayiso.com QUESTION FIVE : BUSINESS OPERATIONS 5.1 Study the information below of NICKS FOOD (PTY)LTD, a manufacturer of the best meat-based meals. NICKS FOOD (PTY)LTD PRODUCTION COSTS — OCTOBER 2014 Raw materials Ri40 000 Labour (permanent staff earning a salary) R185 000 Insurance R30 000 Rent R18 000 Cleaning materials R10 000 Packaging R8 000 Nicks Food Manufactured 30 000 ready meals during the month of October 2014. 5.1.1 Calculate the VARIABLE COSTS for the month. (4) ) 5.1.2 Calculate the FIXED COSTS for the month (4) 5.1.3 Calculate the TOTAL PRODUCTION COSTS for the month QB) 5.1.4 Calculate the production cost of one ready meat-meal. (3) 5.2 “Labour relations refer to the relationship between employers, employees and the State.” 5.2.1 Mention any FIVE(5) main purposes of the Labour Relations Act (10) 5,3“Once the applicant has been chosen and has accepted the position offered he/she has to sign an employment contract.” ) 5.3.4 Define the term EMPLOYMENT CONTRACT (2) 5.3.2 List any FIVE(5) conditions that will be stipulated in the employment contract (10) 5.3.3. List FOUR(4) ways in which a contract can be terminated (8) 5.4 Identify any FOUR(4) steps involved in the SELECTION process (8) 5.5 List and explain the TWO(2) main SOURCES of RECRUITMENT (8) TOTAL = 60 P.T.O/.....QUESTION SIX Page 11 of 14

Downloaded from hlayiso.com ns QUESTION SIX : MISCELLANEOUS 6.1 Read the following conversation and answer the questions that follows: Dlamini : How do you manage your business under such economic conditions? Look what happened at Marikana. Unions like NUM and AMCO are destabilising our economy.” Jessie : “My Bachelor of Commerce degree and the knowledge it provides, is a source of strength and comfort. Also I have the necessary skills of managing and controlling a business and all this contributes to me being a successful businessman.” 6.1.1 Dlamini mentioned trade unions destabilising our economy. What is main purpose/role of a TRADE UNION (2) 6.1.2 Identify any FOUR(4) entrepreneurial qualities that Jessie is referring to (8) 6.2 Mention the FOUR(4) Elements that can be found in successful teams. (8) 6.3 “Quality control ensures that a product of the right quality is produced through constant monitoring of the production process.” 6.3.1 Discuss FOUR(4) Advantages of QUALITY CONTROL ‘ (8) 6.4 Identify any FOUR(4) Health and Safety measures that can be implemented to Safeguard factory workers. (8) 6.5 “Outsourcing is when a business purchases goods/services from a third party rather than producing it themselves.” 6.5.1 State any FIVE(5) advantages of OUTSOURCING for a business (10) 6.6 Identify any FOUR(4) types of packaging (8) ( 6.7 Identify any FOUR(4) types of pricing techniques and briefly explain how these Techniques are applied (8) TOTAL = 60 TOTAL SECTION B = 180 P,T.O/... SECTION C Page 12 of 14

| fs Downloaded from hlayiso.com SECTION C ANSWER ANY TWO QUESTIONS FROM THIS SECTION START EACH QUESTION ON A NEW PAGE QUESTION SEVEN : BUSINESS ENVIRONMENTS “There are a number of factors in the business environment that will have a direct impact on the operations of the business.” In light of the above statement, discuss the factors listed below and its impact on operations and productivity : Inflation Economic crime Corruption Mismanagement of funds Illiteracy Lack of Skills Piracy . TOTAL = 40 oe @ ee @ @ QUESTION EIGHT : BUSINESS VENTURES “Some entrepreneurial characteristics are critical in determining the success or failure of a business. The failure rate of many businesses is proof that it is not easy to guarantee that a business will succeed.” Discuss how the following entrepreneurial qualities and key success factors will influence a business : Entrepreneurial qualities : e Confidence Risk Taker Perseverance Creativity Passion Key Success Factors : e Sustainability e Profitability e @ Customer base Corporate Social Investrnent TOTAL = 40 P,.T.O/...QUESTION NINE Page 13 of 14

Downloaded from hlayiso.com "oo QUESTION NINE : BUSINESS ROLES “Managers need to be able to recognise and resolve conflict to promote co-operation and productivity.” Discuss CONFLICT MANAGEMENT under the following headings: e Causes of Conflict ¢ Conflict Management Theories e Grievance Procedure TOTAL = 40 QUESTION TEN : BUSINESS OPERATIONS “A production system is the process that is followed to manufacture products.” ( Discuss the following PRODUCTION SYSTEMS under the headings given : Mass Production Batch Production Jobbing Advantages and Disadvantages of Mass Production Advantages and Disadvantages of Batch and Jobbing TOTAL = 40 eececee TOTAL SECTION C = 80 GRAND TOTAL = 300 ALL THE BESTUN! ( GREENBURY SECONDARY SCHOOL Page 14 of 14

Downloaded from hlayiso.com BUSINESS STUDIES - GRADE 11 SUGGESTED ANSWERS SECTION A QUESTION ONE Lt iii B 7 14.2 D U/ 113A a7 114 D v7, 115 D W 116 BW Li7 D d/ 118 C us 11.9 C 7 11.10 D v/ 1.2 1.2.1 UNIT COST U/ 1.2.2 QUALITY CIRCLE W/ 1.2.3 HYPER-INFLATION 7 1.2.4 INDUCTION Wy 1.2.5 ADVERTISING v/ 1.3 131 C 7 13.2 F W 133 D v7 13.4 A v/ 13.5 G W/ 4o 40 GREENBURY SECONDARY SCH. DEPARTMENT OF COMMERC 4.0, nb, c aa Picks seeneeree

Downloaded from hlayiso.com SECTION B QUESTION TWO 2.1 . 2.1.1 Informal Sector / A Tectaey 2 2.1.2 BUSINESS ENVIRONMENT | CHALLENGE MICRO v7 __| Employees are not trained/not enough capital MARKET V/ | Has to pay full retail price for shampoo . MACRO W | Taxi violence pa 2.1.3 BUSINESS ENVIRONMENT | DEGREE OF CONTROL MICRO Full control v MARKET Partial/some control ” MACRO No control v A ) 2.1.4 COMPONENTS OF THE MARKET ENVIRONMENT ° Customers W ¢ Suppliers v/ « Competitors “/ e Intermediaries e Regulators e Trade unions ¢ NGOs AWN 8x27 & 2.2 2.2.1. MARKET Environment WV 2 2.2.2 _ PORTERS FIVE FORCES « Power of buyers v/ ( © Power of suppliers W/ ¢ Competitive rivalry v/ © Threat of new entry “/ io ¢ Threat of substitution a 2.3 2.3.1 Hoho Plantations - PRIMARY WW Unathi Timber - SECONDARY W/ Nedbank - TERTIARY v/ g Metropolitan - TERTIARY W/ ao

Downloaded from hlayiso.com 2.4 SOLUTIONS TO PIRACY * COPYRIGHT ¥ Y Protects IP so that artistic creations and written, recorded or filmed ideas cannot be copied or pirated. |/ + PATENT WV Y Acertificate that verifies that an invention is new or novel and is protected from piracy. / e TRADEMARK J ¥ Isasign, logo or graphic representation that is used to distinguish one brand from another. vA & 2.5 FUNCTIONS OF A TRADE UNION To enter into collective bargaining agreements on behalf of employees uf To advise employers on their human resource policies and practices, 4/ To formulate and represent workers rights at statutory level MW To promote greater participation of workers in management decisions Mf To organise strikes and other industrial action To represent workers in disputes and grievances =| To ensure the welfare and education of their members and their children, 2X 2* 'o 2.6 BUSINESS RELATIONSHIPS = Networking «= Power relationships W/ = Lobbying axa = TOTAL = 60

Downloaded from hlayiso.com QUESTION THREE 3.1 PARTNERSHIP CLOSE CORPORATION 1. Legal formation procedures _| Partnership agreement 4’Founding statement “ 2. Liability Unlimited 4A Limited YA 3. Legal personality Not a legal entity AA Is a legal entity WA 4. Continuity No continuity ZA\ Has continuity LA 5. Sources of Capital Partners 4/| Members LA 3.2 GANTT CHART 3.2.1 TASK WEEK | WEEK | WEEK | WEEK | WEEK | MEMBER 1 2 3 4 5 Registration Patrick ~ Capital Patrick” Staffing Nceba” Rental and comm. Line Wilbur. Stock Patrick“ Training staff Nceba 3.3 LEASING FOR THE LESSEE ADVANTAGES DISADVANTAGES Can obtain the use of expensive assets without a large capital outlay The asset remains the property of the lessor. a The leasing company bears the risk, P ; fo of repairs and maintenance The lessee is bound by the lease contract The admin is simple and quick = 4 There is a regular amount of rent to be paid. 4 3.4 3.4 il e EQUITY - Money that the owner,gets from his own sources like a personal savings. e DEBT - Borrowed from someone else. Example a bank in the formof a loan vY Le e GRANTS - Money given by government to start up a business. a i .l Pie Chart "4 — 2 Toyota; At has the largest part of the whole [t has 35%. A 3 ee .3 ADVANTAGES OF USING GRAPHS * The presentation becomes easier to read.” ° Information is broken down e Reduces the amount of reading v

Downloaded from hlayiso.com QUESTION FOUR 4.1 4.1.1 * He promised to appoint Jane in return for sexual favours W/ u * Uses business resources for his personal gain 7, cal 4.1.2 *SEXUAL HARASSMENT - Victims must report it. Should be policies in place. rn *ABUSING WORK TIME - Employers should be clear on what is and is~ not allowed during work time. 4.2 4.2.1 PROBLEM-SOLVING STEPS e Identify problem * Define problem . “ ¢ Formulate strategy @ « Implement strategy ” « Allocate resources 4 ¢ Monitor strategy 4 TX 22 14 « Evaluate process ~ —_ 4.2.2 DELPHI TECHNIQUE ¢ Carefully select a panel of experts to answer questionnaire o e Experts answer the questionnaire anonymous gL e From the answers of the first questionnaire, a second questionnaire is developed o ¢ This continues until the answer provided by the experts show that they agree Z with one another Co — 4.3 STRATEGIES TO MANAGE STRESS * Become aware of your stressors -~ « Recognise what you can change ¢ e Learn to control your physical reactigns to stress” e Build your physical reserves y oxQ* Jo « Maintain your emotional reserves “~ 4.4 REASONS FOR SOCIAL RESPONSIBILITY PROGRAMMES Promotion of communities Gain the trust of investors a Increasing appeal as an employer AQ ¢ Upliftment programmes can alleviate poverty ~ To gain recognition Promote a favourable image Create a positive attitude among employees

4.6 4.6.1 4.6.2 4.6.3 4.6.4 Downloaded from hlayiso.com 4.5 FACTORS THAT INFLUENCE TEAM DYNAMICS Team roles Processes/methodologies/ procedures V/ Organisational culture if Personality styles Office layout Tools and technology BELBINROLE -Y, JUNGIAN THEORY ¥ MARGERISON-McCANN TEAM MANAGEMENT / MTR-I Approach TOTAL = 60 ux2=8 is em

~~ Downloaded from hlayiso.com QUESTION FIVE 5.1 5.1.1 VARIABLE COSTS RAW MATERIALS R140 000 | Y CLEANING MATERIALS R10 000 |/ PACKAGING R8 000 |V Le R158 000 | — 5.1.2 FIXED COSTS LABOUR R185 000 |\/ INSURANCE R30.000 |\/ RENT Ris 000 |“ 4 R233 000 |/ _ 5.1.3 TOTAL PRODUCTION COSTS VARIABLE COSTS R158 000 j,7 3 FIXED COSTS R233 000 R391 000|// ~~ 5.1.4 PRODUCTION COST PER UNIT TOTAL PRODUCTION COSTS R391 000 | / /NUMBER OF READY MEALS 30.000 |/ 3 RIBIY 5.2 5.2.1 PURPOSE OF THE LABOUR RELATIONS ACT ¢ To deal with fair process of employing and aismissing employees V/ e Rights and responsibilities of trade unions e Procedures for strikes, collective bargaining and dispute resolution v/ e Unfair treatment in the workplace A e Codes of good practice / e Encouragement of worker participation in decision-making 5.3 5.3.1 EMPLOYMENT CONTRACT « ItIs a legal and binding agreement on the employer and employee. Mf 2 5.3.2 CONDITIONS OF AN EMPLOYMENT CONTRACT e Name and address of employer and employee + Job title v * Place of work W ¢ Starting date W/ e Nature and hours of work v/ e Leave conditions « Salary 5X2 * ie B27

5.3.3 e 5.4 cooeee Downloaded from hlayiso.com WAYS OF TERMINATING A CONTRACT Dismissal Ww Retrenchment v/ Resignation 4/ = Retirement AS 4X2. & STEPS TO THE SLECTION PROCESS Preliminary screening Ww Written tests Employment interviews Medical examination Employment offer letter GX2 = B&B 5.5 SOURCES OF RECRUITMENT INTERNAL RECRUITMENT A EXTERNAL RECRUITMENT / © Business looks for suitable people within | Business looks outside the v4 isation the organisation v4 for staff vi TOTAL = 60

Downloaded from hlayiso.com QUESTION SIX 6.1 6.1.1 To promote and protect the rights of workers. v/ \w 6.1.2 ¥ Work with people v/ Y Have a positive attitude V/ v Have skills, expertise vy ¥ Prepared to take risks = // uy 2> be v Creative thinker v Self-motivated/passionate 6.2 SUCCESFUL TEAM Purpose and goals - e Interdependence ~ ¢ Commitment a e Accountability ya 9 = 6.3 6.3.1 ADVANTAGES OF QUALITY CONTROL ¢ Better use of people’s skills, abilities and time v/ e Better use of materials Ww e Better use of equipment wv 2@ e Plan and control more efficiently V/ ay 2 = 6.4 HEALTH AND SAFETY MEASURES e Precautions such as structural safety of buildings, fire protection and fire drills must be implemented ¢ Workers to wear protective clothing “/ y « Factory must have sufficient lighting and ventiliation e Environment must be safe L uxg2 8 6.5 6.5.1 ADVANTAGES OF OUTSOURCING Allows you to focus on core activities J Reduction in costs / Staff flexibility is possible AS Provides continuity during periods of high staff turnover Vv/ On site outsourcing will bring in more experts. f S¥Q= io eoecneee

Downloaded from hlayiso.com 6.6 TYPES OF PACKAGING Reusable packaging eoecee Multiple packaging Speciality packaging “/ MW Kaleidoscope packaging // dex 92¢ st v/ 6.7 PRICING TECHNIQUES « PSYCHOLOGICAL PRICING / - is used to give the impression that e¢ ODDPRICING V- ¢ BAITPRICING V - + SKIMMING PRICES an item is cheaper than it really is. 7 occurs when the final product prices include odd numbers. A a policy where products are advertised at prices lower than the item costs to attract customers. / are prices attached to a new innovative product / g )

Downloaded from hlayiso.com SECTION C QUESTION SEVEN INTRODUCTION e The world today is more challenging as a business environment than ever before. The reason for this is the ever-increasing rate of change that modern societies face. BODY 1. INFLATION ¢ Inflation poses a challenge to productivity because it incyeases the costs of raw materials and other inputs. e This places pressure on the organisation to be more proiyctive in order to save costs. 2. ECONOMIC CRIME e Occurs when someone benefits financially through ay criminal activity that directly involves the misuse of funds. ¢ Economic crimes remove financial resources from business that may be used for cash flow or as capital for growth. 3. CORRUPTION | ¢ Occurs when two parties enter into an egy but mutually beneficial | MS agreement. ¢ Corruption undermines fair business practice and prevents fair competition. 4, MISMANAGEMENT OF FUNDS e Itisactriminal offence and usually involves fraud. - Kf e This can cause a business to lose a large amount of poney through direct theft and fraud. vy 5, ILLITERACY e Means the inability to read and write and the only work hey will be able to perform will be basic and extremely low paid. e They are easy to exploit and personal rights can become difficult to enfor a. 6. LACK OF SKILLS | ¢ InSA, the problem is not e lack of available jobs, it is the lack of right skills | to fill these jobs. e Alack of skills is a serious obstacls a the productivity and operations of a business.

Downloaded from hlayiso.com 7. PIRACY e Occurs where the IP of a business or individual is copied by someone else without permission. ¢ This will cause substantial loss to the original owner and may cause damage to the value of the IP. CONCLUSION ¢ These and many other challenges, will have a serious impact on business operations and productivity. FACTS LAYOUT. ANALYSIS SYNTHESIS ORIGINALITY zz Ww COIN IN IN YN | TOTAL ©

Downloaded from hlayiso.com QUESTION EIGHT INTRODUCTION ¢ Entrepreneur influence the success of a business. They look VJ gaps in the market where they can make money. They are positive. BODY ENTREPRENEURIAL QUALITIES 1. CONFIDENCE e Entrepreneurs believe in themselves and believe that they can achieve their goals. « They are positive and focus on things that coy go right instead of focusing on things that could go wrong. 2. RISK TAKER ¢ No matter how much planning one does, there is always a risk. VW/ e The primary function of an entrepreneur is to accept a risk on behalf of other people and in return be rewarded. 3. PERSEVERANCE U/ « Entrepreneurs face obstacles and need to persist. e Successful entrepreneurs have a positive attitude towards failure ‘i d believe that difficulties are merely opportunities. /) 4. CREATIVITY e Creativity in business implies coming up new innovative ideas. h/ « It means coming up with new ideas, new ways of doing things or ysing the same product but satisfying different needs. 5. PASSION e This is an essential characteristic for successful entrepreneurs. V/ * Passion can be illustrated when an entrepreneur finds it difficult to simply walk away from failure or setbacks. KEY SUCCESS FACTORS 1. SUSTAINABILITY _¢ Means ensuring that the income from sales nagases: customer base expands and quality of service improves. 2. PROFITABILITY e The business is profitable when all expenses have been subtracted from the sales and a surplus results. S/

Downloaded from hlayiso.com 3. CUSTOMER BASE e The number of customers in the database is large and there are many opportunities to attract new customers. 4. CORPORATE SOCIAL INVESTMENT e Assisting and supporting the communities within which we operate. h/ CONCLUSION e Entrepreneurial qualities and key success factors are variables that gives a business a competitive edge over other similar businesses in a particular industry. FACTS 32 LAYOUT ANALYSIS SYNTHESIS ORIGINALITY OININ|IN | TOTAL 4

Downloaded from hlayiso.com QUESTION NINE INTRODUCTION e Conflict refers to a difference in view and approach. Conflict management is the process of planning to prevent conflict where possible and organising to resolve conflict when it happens. i} BODY 1. CAUSES OF CONFLICT “y e Scarcity of resources J, Different attitudes, values / Disagreements about needs, goals AL Poor communication Poor or inadequate organisational structure Lack of teamwork Lack of clarity in roles and responsibilities Inconsistency in leadership decisions 2. CONFLICT MANAGEMENT THEORIES 2.1 TRADITIONAL THEORY Ww e Conflicts are caused by troublemakers, Ly e Conflicts are bad ¢ Conflict should be avoided or suppressed. 2.2 CONTEMPORARY THEORY “</ Conflicts are inevitable between human beings MA Conflicts are often beneficial Conflicts are the natural result of change Conflicts can and should be managed. 3. GRIEVANCE PROCEDURE e An employee may verbally inform their immediate supervisor of a grievance who will investigate and try to resolve the issue quickly. e Ifthe matter is unresolved, the worker may lodge a formal grievance with the manager. wv e Within a reasonable time period, the manager must arrange a meeting with the parties concerned. Wed e The employee, a representative, the immediate supervisor and manager attend the grievance hearing. WW e Ifthe matter is resolved, it is recorded. If unresolved, the papier is referred to the highest level of management. ¢ Ifthe matter is still unresolved at this stage, then the grievance procedure ends, as it is no longer in the hands of the business. It is hana over to CCMA.

Downloaded from hlayiso.com CONCLUSION e When conflict reaches a crisis stage, a lot of time and effort is needed to get itresolved. Managers must be aware of conflict in its early stages and should take steps to prevent it from becoming worse. FACTS (Bry 32 LAYOUT 2 ANALYSIS 2 SYNTHESIS 2 ORIGINALITY 2 TOTAL 40

Downloaded from hlayiso.com QUESTION TEN INTRODUCTION e There is uninterrupted and interrupted production processes. e With uninterrupted production, products flow continuously from start to finish. ¢ Interrupted production occurs when orders with different specifications are placed. ‘ BODY 1. MASS PRODUCTION e Products must have the same design and go. through,the same manufacturing process continuously. v/ 2. BATCH PRODUCTION e Products are produced in batches or group. ¢ The production of one design is completed before going on to produce another batch of a different design. 3. JOBBING AA e Each product is made to a customer's requirements or to an individual order. 4. ADVANTAGES OF MASS DISADVANTAGES OF MASS PRODUCTION PRODUCTION e Products are manufactured at a « If amachine breaks down, the lower cost of production per unit. 4 entire production process is e Division of labour ts possible. My delayed My e Handling of materials are e The speed at which products are restricted. v/ manufactured is fixed « Production process is simple e Large amounts of capital is h i/ e Workers specialise in tasks invested e High cost to modify machines

Downloaded from hlayiso.com 5. ADVANTAGES OF BATCH AND DISADVANTAGES OF BATCH AND JOBBING JOBBING e Delays due to breakdowns can be ¢ Costs per unit are higher 4” overcome fairly quickly V/ e Alarge reserve of semi-finished e There is greater flexibility uy goods must be kept if regarding quantity to be produced « Products take longer to produce « Machinery used could be less ff and a large amount of investyyent expensive capital is required. o e Changes can be easily catered for. CONCLUSION ¢ One of the biggest challenges for any business is to use the best possible raw materials at the lowest possible cost to produce the largest quantity of quality goods. Choosing the correct production system is of vital importance, , FACTS (3%) 32 LAYOUT 2 ANALYSIS SYNTHESIS 2 2 ORIGINALITY 2 TOTAL 40