Business Studies Grade 11 KwaZulu Natal June 2017 QP & Memo

Downloaded from hlayiso.com KZN — DEPT. OF EDUCATION GREENBURY SECONDARY SCHOOL 2017 JUNE EXAMINATIONS BUSINESS STUDIES - GR. 11 EXAMINERS : R NAIDOO/R GOVENDER/S DHOODHANATH MODERATORS ; S DHOODHANATH/R GOVENDER/R NAIDOO DURATION : 3 hrs DATE : 15/06/2017 MARKS : 300 NAME : GR./DIV. : Instructions : 1. This paper consists of 13. printed pages. 2. Allanswers should be clearly numbered. 3. Learners should write neatly and manage their time properly. 4. There are 3 sections : SECTION A : Compulsory SECTION B : Consists of 4 questions. CHOOSE ANY THREE QUESTIONS, SECTION C : ESSAY question. Consists of 3 questions. CHOOSE ANY TWO QUESTION. 5. Use the SPECIAL ANSWER SHEET for Section A. 6. Use the table below as a guideline for marks and time allocation when answering each question and TICK the questions that you have chosen. SECTION QUESTION MARKS TIME A. COMPULSORY ONE 40 24 min. B. Five direct TWO 60 36 min. Questions. THREE 60 36 min. CHOOSE ANY FOUR 60 36 min. THREE QUESTIONS tive 60 36 min SIX 60 36 min. C. ESSAY Questions SEVEN 40 24 min. CHOOSE ANY EIGHT 40 24 min. TWO QUESTIONS NINE 20 24 min. TEN 40 24 min. TOTAL 300 180 min. (3hrs) Page 1 of 13

Downloaded from hlayiso.com SECTION A : COMPULSORY QUESTION ONE : (40 marks) 1.1. Choose the correct answer from the options given below. Write only the correct letter. 141.2 The providers of Capital and Labour to an organisation are part of the environment. A) Economic B) Macro C) Micro D) Market 1.1.2 Which one of the following statements is TRUE regarding creativity? A) Distractions like noise inhibit our ability to focus and think creatively, B) Creativity is something that cannot be developed C) Only intelligent people are creative D) Only artistic people are creative 1.4.3 .The Microsoft company wants to introduce new products to its existing range of computer software. Group participants need to generate as many ideas as possible without evaluation by others and later vote on these ideas. The most appropriate group decision-making technique is A) The Nominal Group Technique B) Brainstorming C) Delphi Technique D) An electronic meeting 1.1.4 Salon Sharona is an example of a business in the sector. A) Primary B) Secondary C) Tertiary D) None of the above 115 This refers to the involvement of a group of individuals or organisations who voluntarily exchange information and make contacts A) Networking B) Outsourcing C) Franchising D) Leasing Page 2 of 13

1.1.6 1.1.7 1.1.8 41.1.9 1.1.10 Downloaded from hlayiso.com The three types of financing are : A) Equity, start-up and grants B) Start-up, cash flow and expansion C) Equity, debt and grants D) Replacement, expansion and equity. If the interest rate goes down : A) Consumers will be less willing to spend money B) The business needs to lower its costs and prices C) Sales will increase D) Investors will invest less money in the business The technological environment includes : A) All changes and development in products, methods, systems and resources B) Global and international communication C) All changes in products, methods, systems, labour and materials D) The social, cultural and demographics environments. A private company: A) Has no requirements and no application forms and legal processes to follow B) Needs to have a partnership agreement C) Has a name that ends in (PTY)LTD D) Needs to have a founding statement McDonalds and Debonairs are examples of a: A) Franchise B) Wholesaler C) Public company D) Outsourcing company [10 x2 = 20 marks] P.T.O/...1.2 Page 3 of 13

1.2 1.2.1, 1.2.2. 1.2.3, 1.2.4. 1.2.5. 1.3 1.3.1 1.3.2 1.3.3 1.3.4 1.3.5 Downloaded from hlayiso.com STATE WHETHER THE FOLLOWING STATEMENTS ARE TRUE/FALSE. IF FALSE, CORRECT THE UNDERLINED WORD. Debt financing is the total amount of money and assets invested in a business by the owner. Ethics is about the moral values used in decision making. A timeline is an illustration showing deadlines in date order. Parallel activities are activities that are dependent on the completion of other activities. An action plan is needed to implement the business plan. [5x2=10 marks] CHOOSE THE CORRECT WORD/S FROM WITHIN THE BRACKETS. WRITE THE ONLY THE CORRECT WORD/S NEXT TO THE NUMBER. The (Nominal Group/Empty Chair) technique is a process where participants suggest solutions and then vote on them. (Crisis/Change) happens all the time and at many levels in an organization. This form of ownership requires a minimum of 5 members, (close corporation/co- Operatives). Energy generation businesses are classified within the (primary/secondary) sector. The vision and mission statements are part of the (micro/market) environment. [10 marks] TOTAL SECTION A: 40 MARKS Page 4 of 13

SECTIO Downloaded from hlayiso.com NB This section consists of FOUR QUESTIONS. Answer ANY THREE QUESTIONS from this section QUESTION TWO: BUSINESS ENVIRONMENTS 2.1 In each case choose the correct concept from Column B, which matches the information given in Column A. WRITE ONLY THE CORRECT LETTER. COLUMN A COLUMN B 2.1.1 | Changes in this environment brings changes in the way | A | PHYSICAL that products are made and tested. ENVIRONMENT 2.1.2 Conditions in this environment include inflation, B | LEGAL exchange rates, interest rates, etc. ENVIRONMENT 2.1.3 | Challenges such as unemployment, poverty and crime | C | MACRO the business faces ENVIRONMENT 2.1.4 | This environment includes transport systems, pollution | D | TECHNOLOGICAL control ENVIRONMENT 2.1.5 | The challenges of globalisation affect this environment | E | SOCIAL ENVIRONMENT 2.1.6 | The law regarding smoking in public places is part of F | MICRO this environment ENVIRONMENT 2.1.7 This environment includes issues tike land ownership G | INSTITUTIONAL and land redistribution ENVIRONMENT 2.1.8 Local authorities, regional authorities and central govt. | H_ | POLITICAL are included in this environment ENVIRONMENT 2.1.9 | This environment consists of all the uncontrollable | | ECONOMIC influences that may have a positive or negative effect ENVIRONMENT on business 2.1.10 | This environment is also known as the decision-making | J | INTERNATIONAL environment, because management has complete ENVIRONMENT control over it | | K | MARKET ENVIRONMENT (10 x2) = 20 Page 5 of 13

Downloaded from hlayiso.com 2.2 Read the scenario below and answer the questions that follow Teddy Brickworks specialise in the manufacturing of bricks, One of their suppliers is Sand & Stone, which is sometimes out of stock. TWB’s employees are regularly absent from work. The business recently obtained a loan from Cash Bank at a high interest rate. TEDDY BRICKWORKS (TWB) 2.2.1 Name the business sector in which TWB operate. Motivate your answer. (3) 2.2.2 Identify and classify TWB’s challenges from the scenario given according to the THREE(3) business environments. State the extent of control TWB have over each environment. (9) Draw the table below in the ANSWER BOOK to present your answer. CHALLENGE BUSINESS ENVIRONMENT EXTENT OF CONTROL 2.3 “In order for any business to succeed, they need to overcome Porter's Five Competitive Forces.” 2.3.1 In which business environment does the Porter’s Five Forces belong to. (1) 2.3.2 List and explain Porter’s Five Forces. (10) 2.3.3 Identify any FIVE(5) challenges of the environment identified in 2.3.1. (5) 2.4 Discuss the impact of political changes on the business environment. (2 points) (4) 2.5 Tabulate the difference between Forward Link and Backward Link (2) 2.6 “There needs to be constant communication between the supplier and business.” 2.6.1 Explain what a supplier is to a business. (2) 2.6.2 Discuss how shortages of supply affect a business. (2 points) (4) TOTAL = 60 Page 6 of 13 P,T.O/...QUESTION THREE

Downloaded from hlayiso.com QUESTION THREE: BUSINESS VENTURES 3.1. Read the case study below and answer the following questions: THE PARTY PLANNERS On the 30 June 2017, Pam, Dolly and Tom held a meeting with regard to certain functions that had to be performed to start their business. The following tasks, durations and member responsible for tasks were discussed in their planning: TASKS WEEKS MEMBER RESPONSIBLE A) Registration of the cc 1 TOM B)_ Raising of capital 1-2 TOM C) Purchasing of stock 3-4 PAM D) Hiring of staff 5 DOLLY E) Training of staff 5-6 DOLLY F) Advertisements 3-6 PAM 3.1.1. Use the information above and copy and redraw the Gantt chart for “The Party Planners” (18) TASKS WEEK | WEEK | WEEK | WEEK | WEEK | WEEK | MEMBER 1 2 3 4 5 6 RESPONSIBLE A) Registration of the ce B) Raising of capital C) Purchasing of stock D) Hiring of staff E) Training of staff F) Advertisements 3.1.2. List and explain the 4 aspects that an action plan must contain (8) 3.1.3. Discuss 4 benefits of an action plan (8) 3.2. “Presentation of business information is extremely important to ensure that the audience understands the intended message” 3.2.1. Tabulate the difference between verbal and non-verbal presentations (4) 3.2.2. List 4 types of audio-visual aids (4) 3.2.3, Discuss 4 aspects to keep in mind when composing a flyer . (8) 3.2.4, Explain 5 points to remember when responding to questions and feedback (10) TOTAL : 60 P.T.O/...QUESTION FOUR Page 7 of 13

Downloaded from hlayiso.com QUESTION 4 — [BUSINESS ROLES: 4.1 SELECT THE CORRECT SOCIO-ECONOMIC ISSUE, FOR THE STATEMENTS LISTED BELOW, FROM THE TEXTBOX. WRITE ONLY THE NUMBER AND THE CORRECT ANSWER. (EG.: 4.1.6 Demograhphics). INFLATION; ECONOMIC CRIME; SEXUALHARASSMENT; CORRUPTION; DUMPING; DEMOGRAPHICS 4.1.2 When two parties enter into an illegal but mutually beneficial agreement. (1) 4.1.2 When foreign manufacturers place large quantities of a product on a local market at extremely low prices (1) 4.1.3 When someone benefits financially through any criminal activity that directly involves the misuse of funds. (1) 4.1.4 The general increase in the price of goods and services. (4) 4.1.5 The unwanted physical contact of a person. It is illegal and attack the dignity (1) of a person. 4.2 Piracy is the practice of making unauthorized copies of any copyrighted work. It tends to rob an artist of income he/she should be earning, and it also decreases sales and profits of a business. 4.2.1 Identify from the statement above, three(3) disadvantages of Piracy. (3) 4.2.2 Describe three(3) conditions that need to be followed in order to get a (6) product Patented. 4,3 in order for South Africa to function in a well stabilized economy, there has to be ongoing labour relations, so that industrial action can be eliminated. 4.3.1 Identify and explain the four(4) main role players in labour relations. (8) 4.3.2. Tabulate the difference between a Strike and Lock-out. (4) 4.3.3. State the law/legislation that facilitates labour relations. (2) 4.3.4 Explain any five(5) functions of trade unions. (10) 4.3.5 Discuss the procedure/steps to be followed for a strike or lock-out. (10) P.T.0/...4.4 Page 8 of 13

Downloaded from hlayiso.com 4.4 Stress is defined as the “wear and tear” our bodies experience as we adjust to our changing environments. 441 Describe, how a person can “build their physical reserves” in order to manage (10) stress? 4.4,2 _\dentify two(2) ways, how a person can learn to control their physical (2) reactions to stress? [TOTAL MARKS: 60] P.T.O./...QUESTION FIVE Page 9 of 13

Downloaded from hlayiso.com QUESTION FIVE : MISCELLANEOUS BUSINESS ENVIRONMENTS 5,1 Fill in the missing words by choosing the correct term/s from the textbox below. (5) Strike Primary Psychographics Merger Tertiary Go-slow Demographics Alliance Takeover 5.1.1 A_ is a form of industrial action in which work or progress is deliberately delayed or slowed down as a form of protest. 5.1.2 refers to the lifestyle choices, attitudes and values of potential customers. 5.1.3 Angelo’s Pizza is an example of business which forms part of the sector, 5.1.4 When two businesses dealing in the same service or product join forces to avoid competition that is referred to as 5.1.5 is when one company buys a division or a majority of shares of another company. 5,2 Complete the table below. Redraw and complete the table in your ANSWER BOOK. (6) PRIMARY SECONDARY TERTIARY DEFINITION EXAMPLE 5.3 Provide TWO(2) reasons why the challenges of the MICRO environment are easier to overcome than those of the other environment. (4) 5.4 Read the case study below and answer the questions that follow John James has been a machine operator for 10 years at Comfy Textiles and has contributed tremendously to its growth. For the past three months he has drastically changed his behaviour by coming late to work and coming to work drunk. This has impacted negatively on workers and the company. 5.4.1 From the case study above, classify the challenge that the company is facing in the micro environment. (1) 5.4.2 Explain how the challenge identified in 5.4.1 has impacted negatively on workers and the company. (2) 5.4.3 Give one strategy on how to deal with the challenge identified in 5.4.1. (2) P,T.O/....BUSINESS VENTURES Page 10 of 13

Downloaded from hlayiso.com BUSINESS VENTURES 5.5 Read the case study below and answer the questions: ae i e Case study: ““h ey o 5.5.1. Explain 3 characteristics of a partnership 5.5.2. According to the case study, state 2 disadvantages of start 5.5.3. Copy and complete the table by stating the differences of ownership according to the characteristics given: ; (6), ing a partnership (2) the following forms of (8) CHARACTERISTICS SOLE TRADER CLOSE CORPORATION | Name ending No. of owners Establishing documents Liability 5.5.4, List and explain 2 ways of obtaining capital BUSINESS ROLES 5.6 (4) A crisis is an unforeseen event that can cause major changes in an organization. It is therefore, important for business to use creative thinking to hel general and to help with crisis situations. p address problems in 5.6.1 5.6.2 5.6.3 5.6.4 Identify any five(5) types of crisis. List the seven(7) steps in the problem solving cycle, Explain how creative thinking benefits a business. Discuss the term “creative thinking.” TOTAL SECTION B: 60 X 3 = 180 MARKS (5) (7) (5) (3) [TOTAL MARKS: 60] Page 11 of 13 P.T.O/....SECTION C

Downloaded from hlayiso.com SECTION C : ESSAY CHOOSE ANY TWO QUESTIONS FROM THIS SECTION QUESTION SIX : BUSINESS ENVIRONMENT BRANDS CLOTHING MANUFACTURERS LTD Brands Clothing Manufacturers is situated in Durban. It makes a range of clothing aimed mainly at the teenage market. They receive their income by selling its goods to all clothing chain stores in South Africa. Recently management has noticed a decline in sales and that its customers, the large clothing retailers, can import clothing from China at a much cheaper price. Some of the machinery at Brands is outdated. The new computerised machinery, which has to be imported from China, is too expensive because of the unfavourable exchange rate. If Brands buys the new machinery the workers who operate the current machines will loose their jobs because they do not have the skills to use new technology. Brands secured a loan of R1 000 000 from African Bank at 14%p.a. but the monthly instalments have increased as a result of an increase in the interest rate. Rising fuel has increased costs and reduced profitability. Recently, a new manufacturing company, Yens New Look Clothing opened 10 kilometres from Brands, It is BEE compliant with women in management unlike Brands. It sells clothing cheaper and has the latest machinery, Read the case study above and prepare a report for management on the following : ¢ identify the challenges facing Brands Clothing Manufacturers e Classify each challenge into the business environments © Suggest strategies that they may implement to overcome the challenges [40 marks] QUESTION SEVEN: BUSINESS VENTURES Mary was reading a business magazine and had always been told about the advantages of acquiring a business, She became very interested in acquiring a business, but she had some concerns, You have been appointed to advise Mary on the differences between a Franchise and Lease agreement as an option of acquiring a business. In your essay advise Mary about the following: ¢ Define a franchise * State the differences between a franchisee and a franchisor ¢ Explanation of the aspects covered in the franchise agreements © Definition of a lease ¢ State the difference between a lessor and lessee ¢ Explanation of the details on a lease agreement [40 marks] P.T.O/...QUESTION EIGHT Page 12 of 13

Downloaded from hlayiso.com QUESTION 8 — [BUSINESS ROLES The King Code of Good Governance, provides a guideline has to how businesses should carry out good governance. One aspect that all companies must include in their program or policies is to cultivate and promote an ethical culture and make sure that professionalism is maintained in their company. Companies must also draw up codes of ethics and put in place policies to deal with issues that challenge ethical and professional behaviour. Keeping the above statement in mind, you are required to: * Explain the differences between Professionalism and Ethics. ° Explain the following issues that challenge ethical and professional behaviour: > Tax evasion > Sexual harassment > Unauthorized use of funds > Abusing work time ¢ Discuss the effects of the above issues on business e Recommend methods a business can use to prevent the above issues from occurring. [40 marks] ALL THE BEST!!! TOTAL PAPER MARK: 300 GREENBURY SECONDARY Sunk. DEPARTMENT OF COMMERCE Bed SAA MAG B. Page 13 of 13 aay H.0.0, MRS G Me ‘

Downloaded from hlayiso.com

Downloaded from hlayiso.com BUSINESS STUDIES GRADE 11 2017 JUNE EXAMINATION Sa e2@ducaticn DWepartrmertt: Education ; RS Pw ac oF SOs TH Ae RIoaA 300 100 NAME:_SUGGESTED ANGWERS GRADE/DIV.: FOR EDUCATOR USE ONLY: TICK(V) THE MARKS LEARNER’S SECTION QUESTIONS QUESTIONS | ALLOCATED MARKS ANSWERED A (COMPULSORY) 1 40 2 60 B 3 | 60 (ANSWER ANY 3 QUESTIONS) 4 60 5 60 6 40 C 7 40 (ANSWER ANY 2 ESSAY) 8 40 MODERATOR’S SIGNATURE«F appuicaste) OREENBURY SECONDARY SCHOOL iN DEPARTMENT OF COMMERCE ws

Downloaded from hlayiso.com 2017 JUNE EXAMINATION BUSINESS STUDIES GRADE 11 SECTION A QUESTION 1.1 aia |° wv 112 [A Ww 143 [A W 114 }c vf 14.5 [A W 1.1.6 }C W/ 147 4c uy 148 [A vf 12.9 |C Wf [ato [A W UESTION 1.2 4.2.1 | False Equity 1.2,2 | True “- 1.2.3 | True “~~ ( 1.2.4 | False’Sequential ~ 12.5 | True: 20) ESTION 1.3 1.3.1_| Nominal group // 1.3.2__| Change uf x 1.3.3 | Co-operatives // 1.3.4 | Secondary LL ve) 1.3.5 | Mieco: Gf 40

Downloaded from hlayiso.com BUSINESS STUDIES GRADE 11 2017 JUNE EXAMINATION SECTION B QUESTION TWO 21 2.1.1 D V/ 2.1.6 B W/ 2.1.2 [ vf 2.1.7 H Wf 2.1.3 E W 2.1.8 G vf 214A W 2.1.9 € vf 2.1.5 J V 2.1.10 F 7] 2 2.2 2.2.1 Secondary Sector Vv ¢ Responsible for converting raw materials into finished goods. V/ — e Manufacturing of bricks 2.2.2 CHALLENGE BUSINESS ENVIRONMENT EXTENT OF CONTROL Supplier is out of stock v’ | Market environment Vv _| Partial control Vv Employees regularly absent ¥ | Micro environment v Full control v Loan at a high interest rate v | Macro environment ¥_| No control v SL 2.3 2.3.1 Market environment v L 2.3.2 PORTER'S FIVE FORCES v POWER OF SUPPLIERS ¥ ability of suppliers to influence potential buyers. v v POWER OF BUYERS > ability of buyers of the product/services in an industry to influence suppliers. v THREAT OF NEW ENTRY, ~ the extent to which a new competitor can Y enter the market. v/ v¥ THREAT OF SUBSTITUTION ~ the extent to which alternative products/services may diminish the need y for existing products. VY COMPETITIVE RIVALRY” the competitive relationship between dominant companies in the industry. / a 2.3.3 CHALLENGES IN THE MARKET ENVIRONMENT e Competition e Shortage of supply v Changes in consumer behaviour v ® Demographics and Psychographics v e Socio-cultural factors Y {n

Downloaded from hlayiso.com BUSINESS STUDIES GRADE 11 2017 JUNE EXAMINATION 2.4 POLITICAL CHANGES 7 © Business myst be aware of and be compliant with government policies and regulations ¢ Compliance with BEE will put the business in a better position in order to apply for govt. tenders. * Business needs to be aware of the impact and the consequences of these changes. 4 2.5 FORWARD LINK 2 BACKWARD LINK Z « When an enterprise sells th goods and « Anenterprise buys goods and services services tq the same sector or to other from businesses in the same sector or sectors, to other sectors, z 2.6 2.6.1 SUPPLIERS e Suppliers provide a business with goods and services and raw material so that the business will have the means totrade. Vi 2 2.6.2 SHORTAGES OF SUPPLY J * The success of the buSfness will depend on the delivery of these goods and raw materials at the right time, place, price and quantity. e Production will halt‘if there are no raw materials. This leads to loss of piduction time, loss of income and loss of profits we [TOTAL MARKS : 60]

Downloaded from hlayiso.com BUSINESS STUDIES GRADE 11 2017 JUNE EXAMINATION | QUESTION THREE: BUSINESS VENTURES : 3.1.1. Use the information above and copy and redraw the Gantt chart for “The Party Planners” (18) TASKS WEEK 1 | WEEK 2 | WEEK 3 | WEEK4 | WEEK5 | WEEK6 | MEMBER RESPONSIBLE A) Registration of the wy Tom y. cc B) Raising of capital by Vv Tom ~ C) Purchasing of stock v Pam D) Hiring of staff “ Dolly | E) Training of staff Dolly | F) Advertisements Pam 3.1.2. List and explain the 4 aspects that an action plan must contain (8) The tasks to be doneall necessary tasks that are needed to achieve specific goals must be identified and prioritised.“fhese tasks can be broken into smaller tasks and arranged according to the order in which they have to be completed « The people responsible for performing the tasks*decide upon who is responsible for eactYtask. If there are other team members, tasks may be delegated to them ¢ The time it would take to complete the task all tasks must be given specific timeframes within which they must be completed: The success of the action plan is dependent on the deadlines given for each task. ¢ The resources needed“ human and financial resources as well as the time needed to execute the action plan must be identified. Adequate funding must be allocated to each task. 3.1.3. Discuss 4 benefits of an action plan (8) e Allows projects to achieve a specified time frame “7~ ¢ Allows the person responsible for achieving particular goals to be organised “~ | vi ¢ Acts asa control measure as it sets a standard to which performance can be measured against * Activities can be prioritised according to its importance “* | 3.2.1. Tabulate the difference between verbal and non-verbal presentation (4) Verbal presentations . Non-verbal presentations Oral presentations delivered to audience +2- | Mostly done by means of printed materials \7~

. Downloaded from hlayiso.com BUSINESS STUDIES GRADE 11 2017 JUNE EXAMINATION 3.2.2. . List 4 types of audio-visual aids oe (4) Overhead projector ~ Data projector ~“ © Flip chart “ ¢ Whiteboard * Interactive white board ~~ e Video- conferencing ~~ Cany 4) 3.2.3. Discuss 4 aspects to keep in mind when composing a flyer " (8) ¢ Know your audience-design the flyer to suit them “7 ¢ Use a catchy headline to attract attention “~ « Keep the message simple, mentioning only the crucial information “a ¢ Use legible fonts and easy to read language "1 * Use “you” in the message to establish direct contact “a © Use words denoting action like “call, contact...” “~~ « Proofread the copy several times to avoid inaccurate information Mic © Organise the material into easily readable bits, using boxes and illustrations ¢ Use testimonials for credibility “ e Place your business address at the end to be remembered longer “~ : Cany4 xa) 3.2.4. Explain 5 points to remember when responding to questions and feedback {10) e Allow for questions“this shows that you are confident about your presentations ~~ e Try to anticipate possible questions and prepare appropriate answers ~~ e Decide how many questions you will allow and do not exceed the allocated time “ie ¢ Be assertive when answering questions, but take care not to be aggressive vite © Spread the questions amongst the audience do not allow one person to dominate the session and be assertive aa “nw ¢ If questions are controversial allow the audience to participate but make sure to limit discussion ¢ Make notes to refer questions that are out of context to the relevant section or person “~ ¢ Use the question and answer session to wrap up your presentations ~~ ¢__ Apologise for any errors/disruptions/omissions that may have been made in the presentation. : : Cony SX a) [TOTAL MARKS : 60]

Downloaded from hlayiso.com BUSINESS STUDIES GRADE 11 2017 JUNE EXAMINATION QUESTION 4 ~ [BUSINESS ROLES 4.1.1 Corruption v (1) 4.1.2 Dumping “ (1) 4.1.3 Economic Crime “ (1) 4.1.4 Inflation (1) 4.1.5 Sexual Harassment / (1) 4.2.1 __ Identify from the statement above, three(3) disadvantages of Piracy. © Robs an artist of income “ . e Decreases sales ahd profits of the busines (max. 3) 4.2.2 Describe three(3) conditions that need to be followed in order to get a product Patented. © Itmust bea novel. ® It must involve an inventive step. © It must be useful in trade, industry or agriculture. ~ (max. 6) 4.3.1 __ Identify and explain the four(4) main role players in labour relations. * The state/Governent Lays down the laws “ e Employees v Sell their labour for a salary/wages ” ¢ Employers v Pay for the labour e Trade unions / Bridge the gap between employer and employee, through 8 negotiations. v (8) 4.3.2 _Tabulate the difference between a Strike and Lock-out, STRIKE LOCK-OUT e ts whereby employees with hold their labour e It is when the employer denies services, in order to get their demands met by employees entry into the business the employer 47 premises, by locking them out during industrial action. 4% (max. 4) 4.3.3 State the law/legislation that facilitates labour relations. ¢ Labour Relations Act (LRA) // (2)

Downloaded from hlayiso.com BUSINESS STUDIES GRADE 11 2017 JUNE EXAMINATION 4.3.4 Explain any five(5) functions of trade unions. e Enter into collective bargaining’sareements on behalf of employees Soncerning pay, safety and work conditions. © Toadvise employers’%n their human resource policies%4nd practices.” e To formulatend represent workers’ rights ¥t statutory level. WA vA e To promote’greater participation of workersin management decisionshat affect them. e To organize strikes4nd other industrial actiono strengthen the demands of workers” e To represent workers in disputes and grievances with their employees ¢ To ensyre the welfare and education of their members and their children. © ACCEPT ANY OTHER RELEVANT ANSWER . (max. 10) 4.3.5 Discuss the procedure/steps to he followed for a strike or lock-out. © The CCMAMWill issue a certificate confirmingsthat a dispute remains unresolved” e A strike nay only be organized 30 days4fter the certificatewhas been issueckénd the union must provide 48 hoursfotice to the employerthat they intend to strike. « Similarly, and employerfust give the union 48 hours noticethat they intend to locksémployees out. (max. 10) 44.1 Describe, how a person can “build their physical reserves” in order to manage stress? ¢ Exercise three or four times a week</ ¢ Eat well-balanced nutritious meals. 4” ¢ Maintain your ideal weight 4% * Avoid nicotine, excessive caffeine and other stimulants /“ © Mix work with leisureMake breaks and get away whenever you can e Get enough sleep. @ ACCEPT ANY FIVE (max. 10) 4.4.2 Identify two(2) ways, how a person can learn to control their physical reactions to stress? e Slow, deep breathing will return your heart rate and respiration to normal.” e Relaxation techniques can reduce muscle tension. “ ¢ Medication, when prescribed by a physician, can help in the short-term, but learning to control your physical reactions to stress is the preferable long-term solution. « ACCEPT ANY TWO (max. 2) [TOTAL MARKS: 60]

Downloaded from hlayiso.com 2017 JUNE EXAMINATION BUSINESS STUDIES GRADE 11 QUESTION FIVE : MISCELLANEOUS BUSINESS ENVIRONMENTS 5.1 5.1.1 Go-slow v 5.1.2 Psychographics v 5.1.3 Tertiary 5.1.4 Merger v 5.15 Takeover v 5.2 PRIMARY SECONDARY TERTIARY DEFINITION Responsible forthe | Responsible for the | Does not make extraction of raw converting of raw products but rather material from nature, materials into provide a service to finished or semi- business, Vv L finished goods L EXAMPLE Fishing; farming; Construction’ Wholesaler; mining; forestry manufacturing retailers; transport; business storage 5.3 e Difficult employee JV © Demoralized workers Mf @ Management has full ctl per the business agiuities ® Management can be flexible‘and can easily adapt to changes. © Impacts negatively on company’s profits ¢ Tension in the workplace « Hampers productivity ° ¢ Verbal warnings v/ © Letters of warning * Disciplinary hearings \s

Downloaded from hlayiso.com BUSINESS STUDIES GRADE 11 2017 JUNE EXAMINATION BUSINESS VENTURES 5.4.1 Explain 3 characteristics of a partnership (6) e Each partner contributes money, property or skills to common fund and each partner Yhust share in the profits or losses of the business ¢ It has limited continuity because it may be dissolved by the admission, death, insolvency or withdrawal of a partner Vy» oa ¢ All partners are personally liable for all the debts of the partnership. This means that if the partnership cannot settle its obligations, the partners could lose’their personal assets. 5.4.2. According to the case study, state 2 disadvantages of starting a partnership (2) ¢ They could not agree on what each partner should earn ,~ ¢ They disagreed on the suppliers they should use” ° They disagreed on using their own or borrowed capital Cony 2) 5.4.3. Copy and complete the table by stating the differences of the following forms of ownership according to the characteristics given: (8) CHARACTERISTICS SOLE TRADER CLOSE CORPORATION ¢ Name ending nonameending ~~ MustendinCC +7 © No. of owners only 2 “ 1-10 ae ¢ Establishing nodocument founding statement/MOI - documents , Liability Limited =~ Unlimited “ 5.4.4. List and explain 2 ways of obtaining capital j “(4) * EquityVour own personal savings * Debt- Yhoney borrowed from banks/ financial institutions a wv ¢ Grants- money given by the government to subsidize small businesses 4“ Ganyaya)

Downloaded from hlayiso.com BUSINESS STUDIES GRADE 11 2017 JUNE EXAMINATION BUSINESS ROLES 5.5 5.5.1 Identify any five(5) types of crisis. ¢ Tight deadline crisis “ ¢ Financial crisis / e = Life-threatening event“ e Destruction to property e Business operations.” e Serious illness @ ACCEPT ANY5 (max. 5) 5.5.2 __List the seven(7) steps in the problem solving cycle, e Identify the problem “ e Define the problem v @ Formulate the strategy vA © Decide to implement the strategy SY © Allocate resources e Monitor the solving of the problem 4 e Evaluate to what extent the problem has been solved \” (7) 5.5.3 Explain how creative thinking benefits a business. . Improves product to maintain demand” e Finds better waysko serve consumers,“ e Increases productivity” e Increases profitability “ « Helpsa businesst6 identify ways to respondto threats. ~ (max. 5) 5.5.4 Discuss the term “creative thinking.” e It is a way of looking at problemsfrom a fresh perspectivedhat leads to unusualéolutions. e Itisthe abilityto come up with newénd innovative ideas-€o solve businesswroblems. e ACCEPT ANY OTHER RELEVANT ANSWER (max. 3) [TOTAL MARKS: 60]

Downloaded from hlayiso.com BUSINESS STUDIES GRADE 11 2017 JUNE EXAMINATION SECTION C ; ESSAY ANSWER ANY TWO QUESTIONS FROM THIS SECTION QUESTION SIX INTRODUCTION * A strategy is to be developed to overcome the specific challenge which is faced by the management team. e When devising a strategy keep the vision and mission of an organisation in mind. v ¢ Itis important to create a plan In which you include all steps which might be necessary to change the challenge into success. 2 BODY CHALLENGE BUSINESS STRATEGY : ENVIRONMENT Decline in sales vy Micro // e Advertise aggressively on the market {/ e Negotiate prices with suppliers to drop prices ¢ Have promotional sales and other discounts Machinery too Vf Micro/Macro // ¢ Find local suppliers who can supply expensive/unfavourable you with the required machinery at exchange rates lower prices, Af: Increase in interest Macro v/ e Negotiate with other banks for lower rates V/ interest rates Decline in // Micro M/ © Monitor expenses and authorise only profits/profitability essential expenses 4 @ Increase mark-up Engage in aggressive marketing strategies Increase in fuel prices Vf Micro/Macro K/ e Monitor use of vehicles through a log book © Proper planning of delivery, if any . e¢ Buy more fuel efficient vehicles e Lobby govt. to stabilise fuel prices Competition // Market uf © Offer reasonable prices for goods Vi ¢ Check up on competitors prices and 12. 2. marketing strategies 12. CONCLUSION e Brands must implement the above mentioned strategies. They must also obtain regular feedback in order to make informed decisions on whether to consider alternative strategies. Af 2 ad

Downloaded from hlayiso.com BUSINESS STUDIES GRADE 11 BREAKDOWN OF MARKS ALLOCATIONS DETAILS MAXIMUM TOTAL Introduction 2 Challenges 12 Classification of Business Environ. 12 32 Strategies 12 Conclusion 2 INSIGHT LAYOUT 2 ANALYSIS 2 SYNTHESIS 2 8 ORIGINALITY 2 TOTAL 40 LASO - FOR EACH COMPONENT: ¢ Allocate 2 marks if all requirements are met. e Allocate 1 mark if some requirements are met. Allocate 0 marks where requirements are not met at all. 2017 JUNE EXAMINATION

Downloaded from hlayiso.com BUSINESS STUDIES GRADE 11. 2017 JUNE EXAMINATION QUESTION SEVEN: BUSINESS VENTURES Introduction Sometimes it can be easier for an entrepreneur to rather buy a business to run than to start one from scratch. With enough of investment capital, it makes more sense to buy a business through one of the following options: franchising or leasing or outsourcing. ia mana, Body: 1) Definition of Franchise - © Franchising refersto the purchase ‘of a business idea. e {it could one tat is established 6t about to be established. « The entrepreneur will obtain prémises and the right’fo offer the same bfoducts or services, with specifidfules and regulations as per the agreement» man 4 2) Differences between a franchisee and a franchisor Franchisor- the person’who sells the right‘fo trade in the products 6 services Franchisee- the person Wifo purchases thé right to reproduce the idea by offering the same products or services may 6 3) Explaination of the'aspects covered in the franchise agreements The obligations‘6f the franchisor and franchises (how the business will be run) The training and oférational support the franchisor will provide and the cost involved The exact territory 8nd any exclusivity in which area the franchise may operate) The initial duration Of the franchise and any.renéwal rights The total investment »* How to deal With trademarks, patents and logos What royalties‘nd service feds will be paid Tax requirements a How to sell orransfer the franchise Advertising policies Settlements of disputes max 4) Definition of a lease RaNeur’ nee y This is a method Whereby a business pays for the use of an asset for a ceffain period of time, instead of buying the asset, The lessorWill make use of the asset available ithe lessee, iho will lease the astet in return for an agreed amount called leasing charges Leasing is a much cheaper‘Wway of getting an asset Yan to finance the%sset from borrowed money The leasing fee Usually includes *¥maintenance fee and an insuralice fee The lessor Kas to repair or replace the asset if néeded meter

Downloaded from hlayiso.com BUSINESS STUDIES GRADE 11 2017 JUNE EXAMINATION 5) Difference between a lessor and lessee Lessor- the personWwho owfs the asset” v . a + Lessee- the person who will use the asset in return for an agreed amount mdx 6 6) Explaination of the details on a lease agreement Names ofthe parties entering into thé lease agreement Duration ofthe lease Cost“the regular monthly’payments that the lessee will have to make Fi Ve . Other costs; for example insurance and maintenance may % Conclusion Purchasing an existing business is no easy task, however with careful consideration of the aspects discussed above Mary should be able to choose the best option for acquiring her new business. w mMaK o BREAKDOWN OF MARK ALLOCATION DETAILS MAXIMUM TOTAL introduction 2 Definition of Franchise 3 Differences between a franchisee and a franchisor 6 Explaination of the aspects covered in the franchise 8 agreements MAX 32 Definition of alease 4 Difference between a lessor and lessee 6 Explanation of the details on a lease agreement 8 Conclusion 2 INSIGHT Layout . 2 Analysis, interpretation 2 Synthesis 2 Originality/examples 2 TOTAL MARKS ~ 40

Downloaded from hlayiso.com BUSINESS STUDIES GRADE 11 2017 JUNE EXAMINATION QUESTION 8 INTR CTION A close relationship exists between ethical and professional behaviour, but professional behaviour extends beyond being ethical@(t uses the knowledge and skills learned during training for the job, and deals with producing high quality goods and services.vAll business should have a code of ethics drawn up and this must be communicated to all employees, to ensure the success of the business. (max, 2) DIFFERENCES BETWEEN PROFESSIONALISM AND ETHICS PROFESSIONALISM ETHICS. Maintains conduct*Sccording to and required by the Maintains standards6f moral conducthown or principles of the profession” expected by society in general Having and using the level of knowledge,énd skill Acting according fo a code of conduct,“ expected ofa versorrvalified in that profession Upholding the reputation of he organization The moral values used in decision making | (max.2) (max. 2) 1, ISSUES THAT CHALLENGE PROFESSIONAL AND ETHICAL BEHAVIOUR 1.1.1 TAX EVASION Taxes are compulsory payment*rade to the state by individuals and businesses4n order to finance state activities. Tax evasion occurshen taxpayers do not pay the correctémount of tax. It is a criminal offence. “ (max. 2) 4,1,2 EFFECTS OF TAX BYASON .The state receives lower taxevenues and cannot meet it expdfces, The state cannot provide.the goods and services that it shouldy The state has to borrow moneydnd this increases its debt and involvesaying interest. The rate of tax has to increasednd honest taxpayers suffer” (max, 6} 1.1.3 _METHODS/WAYS TO PREVENT TAX EVASION (RECOMMENDATION) Pay the cortect-afnount of ‘tax to SARS.A Keep financial records,fonestly and accurately.” Make sure that all financial recordsére checked or audited” Submit all returns‘6n time. / (max. 4) 1.2.1 SEXUAL HARASSMENT Is any unwanted sexual gestures remark that makes a person feel Gacomfortable or intimidated. Itis prohibitedwhder the Employment Equity Act.” It is abusive and infringes ef peoples rights. It is difficult to report, and is often disregarded by management. (max. 2)

Downloaded from hlayiso.com BUSINESS STUDIES GRADE 11 2017 JUNE EXAMINATION 1.2.2 EFFECTS OF SEXUAL HARASSMENT Employees feel unhappy‘end cannot work effectively{slows productionfproductivity) Company could lose*4 good employeewho is forced to resign. The business could be suedthrough the CCMA; Bad publicity could be costlyfor the business.” (max, 6) 1.2.3 METHODS/WAYS TO PREVENT SEXUAL HARASSMENT (RECOMMENDATION) Draw up and implement policy about sexual harassmentin the company code of corfduct, Ensure that all employees-Know how to lodge a complaint4bout such harassment” Ensure that all complaints afe-dealt with in a serious way” Take action-against those found guiltwof sexual harassment. (max. 4) 1.3.1 UNAUTHORISED USE OF FUNDS Is an act of theftven if the person intendsst return the money. J Such people usually have complicatedways of covering up their actionsahd this deception is called fraud. / (max. 2) 1.3.2 EFFECTS OF UNAUTHORISED USE OF FUNDS The companyéses money.” There is less moneyto spend on social résponsibilitiprojects, Suspicion falls on i employeesho deal with finances Guilty employeesiave to be charged with thefind are dismnissedy~ Investors are discouragedvf fraudulent actsdre made public. (max. 6) 1.3.3 METHODS/WAYS TO PREVENT UNAUTHORISED USE OF FUNDS (RECOMMENDATION) Condu nternal audits regularly./ Limit the number of employeeswWho deal with finances” Put systems. place to controlwSe of funds.” Includes the penalties-for fraud in the code of conduct.“ (max. 4) 1.4.1 ABUSING WORK TIME Occurs when employees“tise work timefor their own business” Like conducting-ersonal business duringWorking hours.“ Saying you are siclsWhen you are fit enough for work. Taking longer.than needed to do a job,4nd arriving late for work. wa (max. 2) 1.4.2 EFFECTS OF ABUSING WORK TIME Some workers etting away with wasting time£reates a bad atmospheretn the workplaceénd other workers may take advantages Productivity¥low and the cost of productiow‘increases,/” Customers are not providedMvith products on time/ (max. 6)

Downloaded from hlayiso.com BUSINESS STUDIES GRADE 11 2017 JUNE EXAMINATION 1.4.3_METHODS/WAYS TO PREVENT ABUSING WORK TIME (RECOMMENDATION) Including an planation’of which actions sonstitute/Wasting time in the company code6t conduct. Monitoring df empl yee achievements: Creating a culture“of responsibility towards thegompany. Pointing out the problemvfo those who appearto be wasting time” Creating a feeling of teamwork4o that all employees feel responsible for what has to be achi&ved, (max. 4) CONCLUSION If a business is able to take all of the above into their code of conduct and codes of ethics, then this will create a productive workforce Ail employees will be able to carry out their responsibilities and duties in an ethical and professional manner. (max. 2) BREAKDOWN OF MARK ALLOCATION DETAILS MAXIMUM TOTAL Introduction Differences between Professionalism and Ethics Explanation of Tax evasion Explanation of Sexual Harassment Explanation of Unauthorised use of funds Explanation of Abuse of work time Effects of tax evasion Effects of sexual harassment . Max 32 Effects of unauthorized use of funds Effects of abusing work time Methods to prevent tax evasion Methods to prevent sexual harassment Methods to prevent unauthorized use of funds Methods to prevent abusing work time NIBIPIPIPIDID/ AID NIN INin/alry Conclusion INSIGHT Layout Analysis, interpretation Synthesis Nininin| Originality/Examples TOTAL MARKS : 40 LASO - FOR EACH COMPONENT: ¢ Allocate 2 marks if all requirements are met. ¢ Allocate 1 mark if some requirements are met. ¢ Allocate 0 marks where requirements are not met at all.