Business Studies Grade 11 KwaZulu Natal June 2016 QP & Memo

Downloaded from hlayiso.com DURATION : 3 hrs MARKS : 300 NAME : KZN — DEPT. OF EDUCATION GREENBURY SECONDARY SCHOOL 2016 JUNE EXAMINATIONS BUSINESS STUDIES - GR. 11 EXAMINERS : R NAIDOO/A RAIOO MODERATORS : AR/ RNa DATE : 08/06/2016 GR./DIV. : Instructions : 1. This paper consists of 15. printed pages. 2. All answers should be clearly numbered. 3. Learners should write neatly and manage their time properly. 4. There are 3 sections : SECTION A : Compulsory SECTION B : Consists of 5 questions, CHOOSE ANY THREE QUESTIONS. SECTION C : ESSAY question. Consists of 4 questions. CHOOSE ANY TWO QUESTION. 5. Use the SPECIAL ANSWER SHEET for Section A. 6, Use the table below as a guideline for marks and time allocation when answering each question and TICK the questions that you have chosen. SECTION QUESTION MARKS TIME A. COMPULSORY ONE 40 24 min. B. Five direct TWO 60 36 min. Questions. THREE 60 36 min. CHOOSE ANY FOUR 60 36 min. THREE QUESTIONS fete 60 36 min SIX 60 36 min. C. ESSAY Questions SEVEN 40 24 min. CHOOSE ANY EIGHT 40 24 min. TWO QUESTIONS — [NINE 40 24 min, TEN 40 24 min, TOTAL 300 180 min. (3hrs) Page 1 of 15

Downloaded from hlayiso.com SECTION A : COMPULSORY QUESTION ONE : (40 marks) 1.1. Select the appropriate term from Column B to match the description in Column A. Write only the correct letter. COLUMN A COLUMN B 1.1.1 Person who sells the franchise idea. A) MINING INDUSTRY 1.1.2 An example of a secondary sector industry. B) PSYCHOGRAPHICS - 1.1.3 To negotiate on behalf of employees for better pay. | C) STRIKE 1.1.4 Statistical data relating to the population. D) TRADE UNIONS 1.1.5 When workers protest by working inefficiently, E) FRANCHISOR : F) YOGHURT PRODUCTION G)_ FRANCHISEE H) GQ — SLOW T) DEMOGRAPHICS -—-. .--. a-person-or-group...— —-. ---- =~ {5x 2= 10] 1.2 Select the correct word from within the brackets. Write only the correct answer on the special answer sheet. 1.2.1 People’s buying power (increases/decreases) when government lowers interest rates. 1.2.2 Inadequate management skills is a challenge faced by the (micro/macro) environment. 1.2.3 (Deflation /Hedging) is when a business tries to invest capital in such a way that it grows at a faster rate than inflation. 1.2.4 Economic crimes can include (shoplifting / money laundering). 1.2.5 Interacting with others to exchange ideas and information is called (networking/ lobbying). 1.2.6 The Minister of Finance is (Pravin Gordhan/Nhlanhia Nene). 1.2.7 Payment made to the franchisor based on the sales of the franchisee is (royalties / profit). 1.2.8 The collective stoppage of work to force employers to accept demands is called (strike/dumping). 1.2.9 (Demographics/Psychographics) is the classification of people according to their attitudes and aspirations. 1.2.10 (Ethics/Development) is the moral = principles th that t govern | the behaviour of [10 x25 20] P.T.O/ 1.1.3 Page 2 of 15

1.3 13.4 1.3.2 1.3.3 1.3.4 1.3.5 Downloaded from hlayiso.com State whether the following statements are TRUE or FALSE, If False, correct the underlined portion so as to make it True. The business has full contro! over the market environment. Partners in a partnership have limited liability. It is unethical behaviour for a manager to maintain confidentiality about an employee's HIV/Aids status. A prospectus is used as an invitation to buy shares in a public company. The income received from investment in shares is called a dividend. [5x 2=10] TOTAL : SECTION A 40 marks P.T.O/...SECTION B Page 3 of 15

Downloaded from hlayiso.com SECTION B This section consists of FIVE QUESTIONS. Answer ANY THREE QUESTIONS from this section QUESTION TWO: BUSINESS ENVIRONMENTS 2.1 The following is a list of identified challenges facing Superfast Deliveries, an enterprise that provides transport services to small business: a) The mission of Superfast Deliveries is to provide a reliable and fast delivery service to its clients. b) Superfast Deliveries have not maintained their vehicles regularly. c) The increase in fuel prices has forced them to increase prices, d) Lightning Deliveries, a new delivery business, has opened in the same area as Superfast Deliveries, e) Two of Superfast Deliveries vans with all its contents have been hijacked in the past three months. 2.1.1 Identify to which business environment (micro; market; macro) each of the challenges above belong to? (10) 2.2 Read the following case study and answer the questions Thumi owns his own window cleaning company. He currently employs fifteen workers who work in three different teams. After surfing the Internet, Thumi has discovered a “power spray machine” that cleans the windows in half the time. He needs to change his cleaning agent, from his current biodegradable one, to a new type. The new one is not biodegradable. Thumi will only be able to buy one machine, as the exchange rate is very poor and the product comes from the USA. 2.2.1 Which macro environment factor/component has had an impact on Thumi’s business? (2) 2.2.2 According to the case study, identify TWO(2) reasons why Thumi can only Purchase one machine (2) 2.2.3 Which macro environment factor/component has caused the impact in (2.2.2)? (2) - 2.2.4 Identify the macro environment factor/component that Thumi’s business will have an impact on when he buys his new cleaner? Explain your answer. (4) P.T.Of 2.3 Page 4 of 15 (:

Downloaded from hlayiso.com 2.3 Read the scenario below and answer the questions based on it Hilton Ranch is a cattle farm near Magaliesberg. Hilton Ranch recently opened the Fresh Meat Butchery which is popular for manufacturing delicious homemade biltong and sausages. Ringo Stores sells a wide range of veterinary products for use on Hilton Ranch, as well as on other cattle farms across the country. 2.3.1 Identify the business sectors which the various business enterprises mentioned above belong to. Motivate your answer. COPY AND COMPLETE THE TABLE BELOW (6) BUSINESS SECTOR REASON HILTON RANCH FRESH MEAT BUTCHERY RINGO STORES 2.3.2 Ringo stores has come up with a new idea with regards to caring for the health of the animals. They are afraid that someone will steal their idea. List and explain THREE(3) solutions to PIRACY. (6) 2.4 Study the two pictures below and answer the questions {FASHION 2.4.1 HIGH FASHION and FASHION EXTREME are in competition with each other. Explain the term “COMPETITION”. (2) 2.4.2 In order for High Fashion to succeed, they will need to overcome the Porter’s Competitive Forces. List Porter’s Five Forces. (10) P,T.O/..2.5 Page 5 of 15

Downloaded from hlayiso.com 2.5 Identify the PESTLE elements illustrated in each scenario below: 2.5.1 The South African Reserve Bank decided to keep the repo rate unchanged. 2.5.2 The government introduced the affirmative action policy to address past imbalances. 2.5.3 Governmental incentives given to companies that sponsor nature conservation programmes. 2.5.4 Businesses are promoting online trading to reduce paperwork. 2.5.5, The introduction of the Consumer Protection Act eliminates consumer exploitation by businesses. (10) 2.6 List any THREE(3) Purposes of the Labour Relations Act (LRA) (6) ( } TOTAL = 60 P,T.0/...QUESTION THREE Page 6 of 45

| oe Downloaded from hlayiso.com QUESTION THREE : BUSINESS VENTURES 3.1 The following action plan was designed for Blitz Services BLITZ SERVICES ACTIVITIES STARTING DATE FINISHING DATE MEMBER RESPONSIBLE Open Bank Account| 01/06/2015 30/06/2015 JOSH Apply for Joan 01/06/2015 30/06/2015 BRAD Find premises 01/07/2015 30/07/2015 SAM Buy stock 01/08/2015 31/08/2015 DAN Appoint staff. 01/08/2015 31/08/2015 MARY, Train staff 01/09/2015 31/10/2015 MARY Use the information given above and copy and re-draw the Gantt Chart for Blitz Services, | GANTT CHART FOR BLITZ SERVICES ACTIVITIES JUNE | JULY | AUG | SEPT | OCT | MEMBER RESPONSIBLE OPEN BANK ACCOUNT APPLY FOR LOAN _ : FIND PREMISES BUY STOCK APPOINT STAFF TRAIN STAFF (18) 3.2 EAT N SLEEP WELL Hotel is situated close to the Kruger National Park. The table below shows information about the number of guests who booked into this hotel from November 2015 to March 2016. TOURISTS/VISITORS NOV‘15 | DEC‘L5 |JAN.6 | FEB‘16 | MAR ‘16 Families 80 90 85 50 32 Single males 40 85 70 40 20 Single females 30 75 60 35 10 Tour groups 134 176 140 88 80 Total 284 426 355 213 142 Percentages (%) 20% 30% 25% 15% 10% Page 7 of 15 P.T.0/ 1.3.2.1

Downloaded from hlayiso.com 3.2.1 Which person involved in the Hotel would require the above-mentioned information (2) 3.2.2 For what purpose, do you think they may need this information (3) 3.2.3 Which month, according to the table, recorded the highest number of visitors at the Hotel? Give a reason for your answer. (2) 3.2.4 Use the percentages from the table above and draw a BAR GRAPH, showing the (%) over the month (13) 3.3 “Visual aids enhance verbal and non-verbal presentations.” 3.3.1 List any FIVE(5) forms of visual aids (10) 3.3.2 List 3 aspects that SHOULD NOT be done when doing an oral presentation (6) 3.3.3 Identify THREE(3) aspects to consider when dealing with questions. (6) TOTAL = 60 P.T.O/.... QUESTION FOUR Page 8 of 15 (:

Downloaded from hlayiso.com QUESTION FOUR : BUSINESS ROLES 4.1 State whether the following scenarios are ETHICAL OR UNETHICAL 4.1.1 Awarding a contract without evaluating all the parties against set criteria, but rather choosing a company belonging to a friend. 4.1.2 A debt collecting company that pays more than the minimum wage to employees who use violence and threats to collect outstanding debts from clients. 4.1.3. Not employing any waiters/waitresses under the age of 18 to serve customers in a Restaurant. (6) 4.2 “The King Code Il] has made huge strides in guiding businesses in SA to | enforce Good Corporate Governance.” | 4.2.1 List any FIVE(5) characteristics of the code. : (10) 4.2.2 Identify the FIVE(5) ways to conduct professional and ethical business practice (10) 4.3 Read the case study below and answer the questions based on it Companies try all sorts of tactics to get our attention and money. Sometimes these attempts involves illegal and underhanded practices. Recently a restaurant offered all their meals on their menu at half price, On the evening of the half price sale, patrons were surprised to see a 10% service charge added on to the bill. The additional 10% was based on the full price of the meals. ‘ ) 4.3.1 Explain the concept of UNETHICAL ADVERTISING. Use the information in the extract to illustrate your answer. (2) 4.3.2 What was the tactic used by businesses to attract unsuspecting customers to spend money which they were not planning spend? (2) P.T.0/..4.3.3 | Page 9 of 15

Downloaded from hlayiso.com 4.3.3 Name FOUR(4) unethical advertising practices that businesses use to increase the sales of their products or services, (8) 4,3.4 What is the name of the body that regulates advertising in South Africa? (2) 4.3.5 Name the THREE(3) categories of misleading advertising (6) 4.4 Tabulate the difference between : 4.4.1 White-collar.crime and Whistle blowing (4) 4.4.2 Tax Evasion and Tax Avoidance (4) 4.5 List THREE(3) issues that can be regarded as sexual harassment in the workplace ( ) (6) TOTAL = 60 P.T.Of/ scum QUESTION FIVE Page 10 of 15 ©

(} Downloaded from hlayiso.com QUESTION FIVE : BUSINESS VENTURES 5.1 Study the diagram below and answer the questions COMPANY B a TRUCKS COMPANY A POULTRY FARM nn COMPANY C MACHINERY 5.1.1 Identify the business venture depicted in the diagram above. (2) 5.1.2 What is company A known as? (2) 5.1.3 What are companies B and C known as? (2) 5.1.4 Tabulate TWO(2) advantages and TWO(2) disadvantages of this type of Venture. (8) 5.1.5 List THREE(3) details that should be stated on the agreement that would be drawn for this venture. (6) 5.2 Read the scenario below and answer the questions Mary started a dressmaking business with capital of R70 000. She invested R20 000 of her own savings in the business and also obtained a loan from ABSA Bank for the rest of the capital. 5.2.1 Name the TWO(2) sources of capital that Mary will use for her business. Quote from the case study to support your answer. (6) 5.2.2 List THREE(3) other sources of finance that Mary did not use, (6) 5.2.3 List any THREE(3) factors that she should consider before she starts her business, (6) 5.2.4 Give one example of a short-term loan. (2) P.T.0/..5.3 Page 11 of 15

Downloaded from hlayiso.com 5.3 If Botsawe CC were to invite the public to buy shares in its business and convert its business into a Public Company, discuss how this move would affect this Close Corporation. Show the difference by completing the table below: CLOSE PUBLIC COMPANY CORPORATION NAME ENDING DOCUMENTS FOR REGISTRATION DIRECTORS NO. OF OWNERS FINANCIAL STATEMENTS (10) 5.4 Which form of ownership is referred to in each of the following descriptions: 5.4.1 Profits are shared according to the members percentage interest. 5.4.2 Jointly and severally liable for the debts of the business. 5.4.3 Listed on the JSE. 5.4.4 Shares cannot be freely transferred 5.4.5 Has one owner Page 12 of 15 (10) TOTAL = 60 P,T.O/..QUESTION SIX

Downloaded from hlayiso.com QUESTION SIX : MISCELLANEOUS 6.1 “Trade unions roles have adapted with the changes in the politics of the country.” 6.1.1 List the THREE(3) types of Industrial Action (3) 6.1.2 Discuss 5 functions of a Trade Union (10) 6.2 Discuss the following changes business faced in the past few years : 6.2.1 Unemployment and Retrenchment (2) 6.2.2 Globalisation (2) 6.2.3 Affirmative Action (2) 6.3 Identify the FIVE(S) types of crisis business may be faced with (10) 6.4 “There are many problem solving techniques that can be used to help the creative process and that inspire people to generate creative ideas.” 6.4.1 List the SEVEN(7) steps in the problem-solving cycle (14) 6.4.2 Explain the FOUR(4) steps to the Delphi Technique (8) 6.4.3 List THREE(3) benefits of creative thinking (6) 6.5 List THREE(3) causes of stress in the workplace (3) TOTAL = 60 TOTAL : SECTION B 180 marks P.T.O/... SECTION C Page 13 of 15

Downloaded from hlayiso.com SECTION C This section consists of FOUR ESSAY questions, Choose ANY TWO ESSAYS QUESTIONS from this section N SEVEN : BUSINESS ENVIRONMENTS “There are a number of factors in the business environment that will have a direct impact on the operations of the business.” In light of the above statement, discuss the factors listed below and its impact on operations and productivity : INFLATION ECONOMIC CRIME CORRUPTION MISMANAGEMENT OF FUNDS ILLITERACY LACK OF SKILLS PIRACY (40 marks) eee0eeee QUESTION EIGHT : BUSINESS VENTURES “A profit company has one main aim and that is to make a profit.” Write an essay on a PRIVATE COMPANY as a form of ownership. Your essay should inctude the following: « Characteristic of a Private Company e Advantages of a Private Company e Disadvantages of a Private Company (40 marks) P.T.0/..QUESTION NINE Page 14 of 15

Downloaded from hlayiso.com QUESTION NINE : BUSINESS ROLES “Creative thinking is not a talent, it is a skill that can be learnt. It empowers people by adding strength to their natural abilities.” Write an essay on creative thinking with reference to the following: e Barriers to Creative thinking Rules for Brainstorming The following Creative Thinking Techniques: v Force-field analysis and steps to force-field analysis ¥ Nominal group technique and steps to nominal group technique (40 marks) QUESTION TEN : BUSINESS VENTURES “Outsourcing has become more popular over the years.” Discuss the following with regards to outsourcing : DEFINITION CONTRACTUAL OBLIGATION OF OUTSOURCING ADVANTAGES OF OUTSOURCING DISADVANTAGES OF OUTSOURCING es e@@6 (40 marks) - TOTAL = 300 on Good luck Hina Page 15 of 15 a GREENEURY SECONDARY SCHOOL DEPARTMENT OF COMMERCE HOU, MAS C MANARAL

Downloaded from hlayiso.com

Downloaded from hlayiso.com KZN — DEPARTMENT OF EDUCATION GREENBURY SECONDARY SCHOOL JUNE EXAMINATION — 2016 BUSINESS STUDIES — GRADE 11 SPECIAL ANSWER SHEET 300 100 NAME : GR./DIV. FOR EDUCATORS USE ONLY QUESTION Q1 {Q2 (Q3 | Q4 7Q5 4Q6 |Q7 [Qs [Q9 [Qi0 i 40_ 60 foo fs60 [60 [60 | 40 [40 40_ 440 LEARNER'S MARK MODERATOR a SECTION A QUESTION ONE 1.1.1 E - FRANCHISOR vf 1.1.2 F - YOGHURT PRODUCTION “yf 1.1.3 D - TRADE UNIONS v/ 1.1.4 I - DEMOGRAPHICS vf 1.15 H - GOSLOW v/ 1.2.1 increases WwW 1.2.6 Pravin Gordhan Ww 1.2.2 micro uf 1.2.7 royalties Ww : 1.2.3 hedging u/ 1.2.8 strike uy (> 1.2.4 money laundering U/ 1.2.9 psychographics WwW 1.2.5 networking A 1.2.10 ethics vf ZL L 1.3.1 False” Micro” 1.3.2 False.” Unlimited / 1.3.3 False.” Ethical / 1.3.4 True yy 13.5 True y iy ‘ro GREENBURY SECONDARY SCHOOL DEPARTMENT OF COMMERCE 40

Downloaded from hlayiso.com SECTION B QUESTION TWO : BUSINESS ENVIRONMENTS - Micro environment J4/ 21 4a b - Micro environment wt c - Macro environment / io d - Market environment Vv/ “ e - Macro environment VJ/ 2.2 . 2.2.1 Technological environment W ze 2.2.2, The exchange rate is very poor and the product comes from the USA. MW z 2.2.3 Economic environment My 2. ( ; 2.2.4 Environmental/Physical environment. v/ The new cleaning agent is not biodegradable. vf uy 2.3 2.3.1 HILTON RANCH Primary Sector v Cattle farm WA FRESH MEAT BUTCHERY Secondary Sector, | Make biltong and sausages’| 4 RINGO STORES Tertiary Sector v¥__| Sells veterinary products /| = 2.3.2 ; COPYRIGHT Vv Is the exclusive right given to the creator of original work, TRADEMARK JV Is a symbol, logo that business use to differentiate itself . from competitors. b ( PATENT v Exclusive right granted for a new invention. Vv _ ./ 24 2.4,1 COMPETITION * Too many businesses offering same or similar types of products or services. Vf ’ Businesses that sell the same or similar goods and services 2 2.4.2, PORTER'S FIVE FORCES / e Power of buyers Ww _« Power-of-suppliers---- - WJ. e Threat of new entrants Wf ¢ Threat of substitute products V/ lo ¢ Competitive rivalry V/

C) 2.5 2.5.1 2.5.2 2.5.3 2.5.4 2.5.5 2.6 Downloaded from hlayiso.com ECONOMIC ENVIRONMENT vf POLITICAL ENVIRONMENT Wy ENVIRONMENTAL ENVIRONMENT vy TECHNOLOGICAL ENVIRONMENT // LEGAL ENVIRONMENT i Recognition W/ Regulation Resolution of labour dispute // i] Enforcement Administration TOTAL = 60

QUESTION THREE 3.4 Downloaded from hlayiso.com BLITZ SERVICES ACTIVITIES JUNE | JULY | AUG | SEPT | OCT | MEMBER RESPONSIBLE Open bank account AW JOSH v Apply for a loan ed BRAD 7 Find premises V7 SAM J Buy stock M/ DAN / Appoint staff V/ | MARY Train staff MARY ¥ Vv 3.2 3.2.1 Management AW 2 3.2.2 To take decisions in the business. MY 2 3.2.3 December J It is the holidays/festive time. vA 2 3.2.4 BAR G6RePH Viettors & NO § q 50 9 Ao é W J Ff 30 Mf 90 Af S | W = 10 MONTHS v

©) Downloaded from hlayiso.com Overhead projector 4 Data projector vf Flip charts WW Ls Whiteboard hf Video-conferencing v/ Don’t use notes except for figures and statistics MW Don't go overtine “/ Don’t try to wing it Don’t spend all your time preparing the visual aids — Don’t arrive late and make the audience wait. Allow for questions Ww Try to anticipate possible questions w/ Decide how many questions you will allow “/ Be assertive when answering questions TOTAL = 60

Downloaded from hlayiso.com QUESTION FOUR 4.1 4.1.1 UNETHICAL Ww b 4.1.2 UNETHICAL WwW _ 4.1.3 ETHICAL W 4.2 4.2.1 e Responsibility W « Accountability vy e Discipline WwW ¢ Fairness W/ * Leadership v/ lo * Independence cnet « Transparency e Social responsibility 4.2.2 ¢ Not starting a venture at the expense of someone else Ww e Payment of fair wages Wf * Regular payment of tax WwW * Being environmentally responsible v/ jo « Treating all employees equally Wf — 4.3 4.3.1 Advertising that misleads the consumer. Vv 2 *All meals on their menu at half price. ¥ _ 4.3.2 The business added 10% service charge and it was based on the full price of the meal. 4/ Zz 4.3.3 Giving goods deceptive names Wf Using false advertising Ww Selling second hand goods as new M/ Criticising competitors goods Mf Exploitation of children’s lack of understanding & ° ee ee 4.3.4 Advertising Standards Authority Wf 2 43.5 e Misleading prices vf * Misleading promotion v/ & --...-# -Misleading-packaging Vf - -

“ns Downloaded from hlayiso.com 4.4 4.41 WHITE-COLLAR CRIME WHISTLE BLOWING Is an example of unethicat behavior involving Is someone that exposes unethical behavior or illegal activities such as fraud W illegal practices 4.4.2 TAX EVASION TAX AVOIDANCE Hiding profits in order to pay less tax and this is | Taking advantage of tax laws to Pay iss tax a criminal offence VS WA 4.5 v/ « Unwelcome sexual advances ¢ Requests for sexual favours in return for employment benefits * Pressure for sexual favours to clinch sales deals, VA : y & TOTAL = 60 \=

Downloaded from hlayiso.com QUESTION FIVE eta Leasing Ww 5.1.2 Company A - LESSEE WW Vf 5.1.3 Company B - LESSOR c 5.1.4 Is P 2 = ADVANTAGES OF LEASING DISADVANTAGES OF LEASING Leasor is usually a specialist in the field W/ e Technicians are on standby to offer, iy advice « Maintenance is done by lessor « Leasing costs are tax deductible * Doesn't become property of the lessee VV e Maintenance agreements are expensive /| e Agreement cannot be ended without a penalty. 5.1.5 e Names of the parties entering into the lease aggement Wf Duration of the lease ° e Cost — the regular monthly payments that the lessee will have to make WV « Other costs, like insurance and maintenance. hf + EQUITY CAPITAL + DEBT CAPITAL“/ « Grants v « Venture Capital W e Angel funding V/ 5.2.3 The culture of the organization W The environmental changes “W/ Customer services Wf Business growth Cost savings 5.2.4 Bank overdraft W ~ “Invested R20 000 of her own savings” v “Obtained a loan from ABSA” vf

Downloaded from hlayiso.com 5.3 CLOSE PUBLIC COMPANY CORPORATION . NAME ENDING Ends with CC V_| Ends with LTD v DOCUMENTS FOR REGISTRATION Founding statement / MOI and prospectus DIRECTORS ‘| Nil/NONE Min. 3 NO. OF OWNERS 1-10 V | tor7- unlimited / FINANCIAL STATEMENTS Need not be published V| Must be published / 5.4 5.4.1 Close corporation v/ 5.4.2 Partnership W 5.4.3 Public company // C 5.4.4 Private company / 5.4.5 Sole Trader W i) TOTAL = 60

Downloaded from hlayiso.com QUESTION SIX 6.1 6.1.1 « Go-slow "A 3 « Strike v — e Lockout 6.1.2 To enter into collective bargaining agreements on behalf of employees W/ ° e To advise employers concerning their human resources policies yd practices Wf e To formulate and represent workers rights at statutory level « To promote greater participation of workers in management decisions W/ e To organize strikes and other industrial action to strengthen the demands of workers, le e To represent workers in disputes and grievances with employers. 6.2 6.2.1 UNEMPLOYMENT AND RETRENCHMENT 4 e Many businesses in South Africa who had to downsize and implement retrenchment policies have to put plans in place to reiepy retrenched employees in order to remain economically active. // 6.2.2 GLOBALISATION « Asaresult of technologically advanced communications and transport, businesses now not only compete locally but with the rest of the world. // 6.2.3 AFFIRMATIVE ACTION e Isa policy whereby the EEA seeks to provide a formal structure to transform workplaces to be line with the demographics of the population and previously disadvantaged groups. b 6.3 7 — Tight deadline crisis vf Financial crisis v/ Life-threatening event V/ C Destruction of property /“// : Business operations V/ io Serious illness — ee ee ev @ 6.4 6.4.1 Identify the problem “/ Define the problem v/ Formulate a strategy // Implement the strategy .// - Allocate the resources // Fe Monitor the strategy /“/ [4 Evaluate the strategy _/y

6.4.2 6.4.3 oa eevee 6.5 Downloaded from hlayiso.com Select a panel of experts to answer a questionnaire W Experts answer the questionnaire anonymously The answers are processed A A second questionnaire is developed v} The process continues until the answers provided by the experts show that they agree with one another. B Improves a product to maintain a demand MW Finds better ways to serve consumers 4/ Increases productivity Mf Increases profitability & Helps a business to identify ways to respond to threats Tight deadlines / Competition Work overload Vv TOTAL = 60

Downloaded from hlayiso.com SECTION C QUESTION SEVEN INTRODUCTION ¢ The world today is more challenging as a business enviroprpent than ever before. One of the reasons for ongoing change Is social transformation. / BODY 1. INFLATION « Inflation poses a challenge to productivity because increases the costs of raw materials and other inputs. ¢ This puts pressure on business to be more productive in order to save costs. vA Vv 2. ECONOMIC CRIME ¢ Occurs when someone benefits financially through any criminal activity W ft ¢ Acriminal activity that directly involves the misappropriation of funds such as fraud ¥ v 3. CORRUPTION e Occurs when two parties enter into an illegal but mutually beneficial agreement. W/ « Undermines the business practice and prevents fair competition. V// 4, MISMANAGEMENT OF FUNDS ¢ It is criminal offence which usually involves fraud. M/ * Causes a business to lose a large amount of money. 5. ILLITERACY * Means the inability to read and write Mf « They find themselves in a poverty trap because they lack skill that will make them employable. fa 6. LACK OF SKILLS +The problem in SA is not the lack of jobs, but rather the lack of skill, W/ ¢ Lack of skills slows down the development of new products, processes and employees, 4/

Downloaded from hlayiso.com 7. PIRACY Piracy occurs when the IP of a business is copied by someone else without permission. W ¢ This causes a huge loss to the original owner and may cause damage to the value of the IP. v/ CONCLUSION W * These challenges are difficult to overcome but business needs to learn to adapt to them. "| FACTS 32 LAYOUT ANALYSIS SYNTHESIS ORIGINALITY TOTAL 4 CIN IN INKS 7)

Downloaded from hlayiso.com QUESTION EIGHT INTRODUCTION ¢ Choosing a form of ownership is an important decision for an owner. A private company is one form of ownership that an owner can choose. This form of ownership is a legal entity and has to register as a tax payer in its own right. V/ BODY 1. CHARACTERISTICS OF A PRIVATE COMPANY * A private company can have between 1 and 50 shareholders. W The shareholders contribute capital and does not offer shares to the public W/ A private company has limited liability A/ It has continuity 2, ADVANTAGES OF A PRIVATE COMPANY Life span is continuous MW Shareholders have limited liability M/ It is easy to transfer ownership Af Easier to raise capital W/ Not required to file their annual financial statements // More flexible and adaptable to both small and large businesses. eooeveee 3. DISADVANTAGES OF A PRIVATE COMPANY Requires a lot of capital The more shareholders there are the less profits for each one vf Often more taxation requirements Has many legal requirements Difficult and expensive to establish // Cannot be listed on JSE CONCLUSION e These aspects must be carefully considered in order for the best decision for the business to be reached and profits maximized. WwW FACTS 3 LAYOUT SYNTHESIS ORIGINALITY 2 2 “LANALYSIS” [Pe a 2 2 0 TOTAL 4 It has name ending (PTY)LTD. «WW

Downloaded from hlayiso.com QUESTION NINE INTRODUCTION e When running a business, various problems constantly crop and need to be dealt with. Creative thinking and problem solving are essential to manage situations. v/ BODY 1. BARRIERS TO CREATIVITY * Stress about meeting demands and deadlines W Fear of failure ‘ | A negative attitude Kf Following rules without thinking ¥// ‘ | Making assumptions | Prioritizing logic over imagination 2. RULES FOR BRAINSTORMING Don't criticise other people’s ideas 4/ Welcome unusual ideas Offer lots of ideas %/ Combine and improve ideas Vf 3. CREATIVE THINKING TECHNIQUES 3.1 FORCE-FIELD ANALYSIS « Isa technique where people look at the forces that might get in the way of reaching a goal and the forces that will help this goal to be reached. 3 STEPS TO FORCE-FIELD ANALYSIS J « Identify all the forces influencing the decision « Weigh up the advantages and disadvantages by looking at all the forces for and against the decision Give each force a score from 1 (weak) to 5 (strong) v | Choose the most appropriate alternative J @eeoeeve

Downloaded from hlayiso.com 3.2 NOMINAL GROUP TECHNIQUE wy ¢ Isa brainstorming process where participants suggest solutions and then vote on them. STEPS TO NOMINAL GROUP TECHNIQUE / Think of ideas. Each participant must write down his/her own solution & the problem. Report ideas. Participants share their ideas with the group. Clarify ideas. Participants discuss ideas openly and clarify ideas if necessary V Rank ideas. Participants rank the ideas in order of importance. This is done ingividually. Announce solution. The most popular idea is chosen as the solution. f e@eecee CONCLUSION * Business must adapt to market changes quickly and creatively. There is always room for improvement in any business and creative thinking is the foundation for improvement. ( ) FACTS 32 LAYOUT ANALYSIS SYNTHESIS ORIGINALITY CIN IN IN| TOTAL 4

Downloaded from hlayiso.com QUESTION TEN INTRODUCTION BODY All businesses engage in several activities to bring the product/service to the consumer. They can set up outsourcing arrangements with other businesses to provide some of thepervices. 1, DEFINITION ( Ts when a business uses another business to the job on their behalf instead of performing the function themselves. Vf ¥2. CONTRACTUAL OBLIGATION OF OUTSOWRCING An exact description of the service | yo The duration of the product Vd A detailed account of the duties and responsibilities of both parties Confidentiality Payment terms and conditions 3. ADVANTAGES OF OUTSOURCING Ji ° eees Allows you to focus on important business activities Af Operations where costs are running out of control must be considered for outsourcing Staffing flexibility is possible as the business can make use of seasonal demands “/ Outsourcing will provide continuity during periods of high staff turnover “~/ On-site outsourcing will bring people with skills into the company. a 4, DISADVANTAGES eeeéee Management and control become more complex 4 S The outsourcing company will dictate the terms of the contract ,/” Confidential information may be at risk 4 You may sacrifice quality. “4 Morale may suffer in the remaining workforce and staff might feel threatened. .” CONCLUSION * Outsourcing can create job uncertainty in the workplace when highly educated professionals compete against service providers who are willing to work twice as hard for much lower remuneration. FACTS LAYOUT ANALYSIS SYNTHESIS ORIGINALITY NIN IN |IN IN

Downloaded from hlayiso.com